Pizza Hut India Complaints & Reviews

Hi I hav visited pizza hut in jayanagar 3rd block on Dec 3rd. The pizza and garlic bread was absolutely rubish and a complete waste of money. The base was so poor that I was not able to chew it properly.I felt it was previously done n Reheated and served for us. And d service was not at all good n systematic. Dey served pizza 1st n den garlic breads. The shape of that garlic bread looks very odd and even it was not baked properly. Actually I took my parents for d first time and it was worst.

I went online to order a pizza and to my surprise DID NOT FIND my city listed in the online list of cities to choose from. And I found it weird that no other city in Kerala is listed there in the numerous cities to choose from to place an order. So I decided to leave feedback and there again there was no option to select Kochi/Cochin as the city from complain should be registered. Now, I am not ignorant enough to believe that my city is some godforsaken place. It is one of the fastest growing cities in India and not to mention a Metro city. So why is it not listed? Does Pizza Hut think nobody from this city or anywhere in Kerala must not order pizza online? Seriously?

It was a horrible experience to book pizza from pizza hut. As you can see that I have placed an order online for take away ...when I reached the pizza hut store the employee at pizza hut said that they have not received any such order. They asked to place an order again at that time so I placed a fresh order again at that time and there I need to wait for another half an hour. I don't know that in today's scenario when every business is growing so fast in the digitised stage why such things are still happening. I wasted a lot of time and my guest for whom I ordered the pizza they also had to wait because of this. My Order No. was[protected] placed on 02/12/2015 at 14:37:44

I have Ordered in 9.10 pm. Now it is 10.56 pm not delivered. Called to customer care 4 times simply telling your order is success and you will get a call with in 2 min. But no one is calling. Frustrated!!! I just cancelled after 2 hours. This is my Reference#[protected].

I had worst experience today, I placed order at 10 after returning from very hectic day...we all were hungry... the order was placed on call at 10.00 pm. I was informed that the delivery will take 45 minutes as it is Saturday..so the time for delivery was 10.45 I did not receive delivery neither any call from Pizza Hut, then I called back on 39883988 and was told that the order was not placed on store due to some technical issue...11pm, I cant place order anywhere for any food...they hung my phone for 15 minutes to connect to some senior and finally got disconnected... very bad experience.. the complaint no is [protected].. it seems they are not bothered for complaint also... we are helpless.

On 26112015 I ordered the above order at marathahalli outlet at 9 :40 pm. Got the person ringing the bell at 10 :05 with the wrong order. I was delivered a vwg pasta. This 25 minutes was a great timing. But unfortunately the result did not go well. He handed me a box wiyh green symbol insisting that this is non veg pasta. I had faced the same issue earliar though i hot my rwfund once a delivery boy delivered a veg pasya and took the money for chicken pasta.so i checked and found the issue. So I wanted him to get me the chicken pasta along with the pizza. The delivery boy was not ready. He insisted I should cancel my order . I insisted he make me speak to the store manager. The manager agreed to deliver and take the money post that. I took the pixza and waited for yhe arrival of pasta which came after 40 min more. I paid 460 rupees and went inside tp enjoyy meal. Unfortunately the pasta was not as per recipe. It had only onions, olives, chicken and light cheesy juice which was almost negligible. It did not have mushroom and pepper cheesy sause as promise d. By th3n I was too hungry to stop so post that I took tge pizza which was almost cold by now.thepizza was horendous. It was made with already soured/sauce that has gone bad. These yhings are repeatedly occuring nor pizza managent is doing anything about it. This marathahalli store near my jouse also refrains from taking order at 10 30. Please is thos justofied to harras a refular customer at regular basis.

Worst delivery ever..if you do not respect 30mins delivery then remove that option from the terms and condition. Rude behavior of delivery boy...He said i[censored] want to take pizza then take otherwise I'am leaving and i[censored] want to do a police complain you can do it...Delivery boy name :- Mr. Vishal. Manager Name :- Mr. Rathod.

I keep on buying pizza from pizzahut at ansal plaza gurgaon in palam vihar. I got some pizzahut points from pizzahut account with my mobile no [protected]: and i claimed free garlic bread through the points in my account. But when i called pizza hut they refused the delivery of garlic bread at home, which lead to wastage of my 200 points gifted by pizzahut as loyality to buy so many pizzas..shame on pizzahut ...shame on pizzahut ansal plaza...
i will never buy pizza from crooks like pizzahut...

Yesterday i had visited your outlet at Banasvadi, Bangalore after i made failed attempts to order online. I wanted Potato wedges. One Narsimha taking order informed me that the company had stopped the product as there were complaint. after placing other order the manager Vinu came who on asking informed that it was out of stock. when i questioned them they were very rude and asked me to lodge complaint.Also the service tax is charged on the entire bill instead of the charging it on the amount for service rendered'. It was a very unpleasant experience. Some other customers also had problems . When they started sharing their experience the manager again started talking rudely with me asking me to not to speak to other cutsomers. please look into the matter and let me know your views and action taken based on which i can decide whether to approach consumer forum. The invoice no is[protected] dated 18/11/2015.

Hi, I am from Wakad, pune. I ordered pizza today at 8:50 pm and my address is within their delivery radius. They took order but didnt deliver in 2 hrs. I continuously called to know the status but those people are just passed the ph. From one person to another and when I finally shouted then they said they launched complain . What kind of people u.

We ordered 4 pizzas from pizza hut, as its drizzling outside we asked how much time.they it takes to 45 min to deliver and we also told payment through card. After 90 minutes they delivered pizzas telling reasons like we stuck.in traffic and other weight less reasons, there is no other options so we accepted pizzas. But as we told earlier them payment through card only, but delivery boy told that there is no option for card payment, if there is no option, then why should they promise like. We called Manager of that pizzas hut for regarding late delivery and about payment option. That guy reasons ate meaning less. Really waste guy for that kind of job. Lastly really pizza hut is waste company they will never keep there words Worst and fraud company.

The pizza was absolutely rubish and a complete waste of money. The base was so poor that I was not able to chew it properly. Previously i had a goid feedback about pizza hut but this time this pizza from pizza hut mahanagar took the feedback down the ladder

I have order pizza with below details Your order no. is[protected]placed on 12/11/2015 20:11:33), which was supposed to deliver by 8:43pm on the same day.

I have called them so many time spending around 4 hours in talking with there customer care xecutive etc, I have requested them to transfer the call to there supervisor but they have put me on hold for more than 5 min in around 10 calls.

Finally I got a call from 10:44 with pizza hut delivery boy, I said i dont wnat the order now.

I called them and asked to return my money as I need to go out and have dinner but tehy say it will be send to your account in 21 working days.

I have ordered pizza for my parents(senior citozen) and my son ( 5 year old) and they were all waiting for it to come for two long hours and finally slept hungry.

I need a compensation for this mental torture and amount which I paid on booking and on calls.

Date and order no. With time mentioned above vide paytm transaction no.Payment summary paytm cash transaction no[protected] rs. 59 subtotalrs. 59 order totalrs. 59 is attached here . Mone deducted showing order delivered but not received item or refund of money please arrange to credit the refund money to original source of money deducted.

I ordered pizza at 08:00PM and i waited till 09:45Pm..In between i called 3 times and every time each representative give a different reason..There is no even message to me its going to be delayed ...How can they expect any customer to wait whole night for dinner...Its really pathetic service and i never faced in any corner of world... Finally after 09:45 i asked to transfer to supervisor he also said he is talking to store and it got disconnected...

Hi, I have placed an order today at 11th November 2015, and it was supposed to be delivered at 10:38pm, and I have paid by credit Card, The order was not delivered at all, and I tried to contact them several times, and all the time they said that it will be delivered within 15 more minuets, and Last i called them at 11:24pm, and then also they said yes It will be delivered within 15 mins, and after 15 mins when I tried to call them, it says the shop was closed. and it became a fraudster who fraud me Rs 741.02. Please check this issue, I have both the email for bill, and Credit card Mail for the transaction. The Screenshots are given attached below.

I ordered a cheesy overloaded pizza . The cheese was smelling bad and the pizza was stale. Disappointed with the quality i called them and asked for a replacement. I was told i will get one. Then the new pizza came and i was told to pay again for the fresh pizza. When i called them again to inquire i was told that i will have to pay again. I was hungry and all i did was make a fool out of myself. I told them to take the stale pizza and check it for themselves. They were to reluctant to believe that the quality was bad.

Transaction of 1675.00 done on 30 Oct 2015 with "YUM RESTAURANT INDIA P MUMBAI IN" bearing transaction reference number VT153040053001210000305 using my kotak credit card had failed. Again as suggested by PHD customer care again I placed another order using my Amex card ending 51000 with same 1675.00 amount which failed again. But both transactions are charged against my respective cards. Later I had placed the order with an alternate mode of payment later(Pay by cash ). The transaction didn't complete and I got a error message on the PHD PIZZA site. Request you to initiate the waiver process for the disputed transaction.

I had ordered for home delivery the following items:country cheese meidium, 1 nos, choco chips cookies 2 pcs, and garlic bread sticks 1portion at 8.30 p.m thru my mobile. the order was taken by the caller and assured delivery thru Airoli Pizza Hut delivery before 9.00 p.m. When we called the call centre after waiting for an hour at aound 9.30 p.m we were told that the order did not get registered due to technical snag. in fact, we had also informed the caller that we wish to use the Rs.200/= gift voucher bearing # [protected]. we were told the total gross billing for the order woud be Rs.737/= ( approx) we are disappointed the manner we were treated by a reputed firm like Pizza Hut.

I had order pizza on 30/10/15 at 8 pm by ph no [protected]. Pizza not delivered I called to cust executive told I conform ur order again it will delivered after half a hour .at 9:15pm I called to cust executive name Mayank he again conformed the order told pizza will deliver shortly and your order is conformed . I called at 10pm I called again the executive told I will call u in 5min but no call came at last I had to order from another restaurant.from 8pm to 10 pm they wasted my time after conformation of order they did not delivered pizza.i had ordered fun for 2 pizza tandoori panner, garlic bread . Pepsi, 5 sachets of ketchup total bill of ₹ 560 .