Pizza Hut India Complaints & Reviews

Hi Today I have ordered for pizza and received after 45 mins but quality of pizza is very bad and not eatable. You can see the pics how much wastage there are and cheese is absent in pizza. Someone said its a roadside kulcha etc. So look into this. Please find attached bill. Regards Manoj Dhamija

I placed two orders on 21st June. One order got delivered after 2.5 hours. and the other order did not get delivered. Next day I got a call to take the order on that day. I asked for refund then they told that it will take long time -21 days so, better take your delivery now. I insisted then they told that amount will be refunded. till now I have not got my refund. I called to the concerned person of the store 4 times but he told that he will forward the mail and reply back. Still I have not got any intimation through mail or sms.

Hi, I'm Ranjana Nishad, i had order a pizza from pizza hut, they have charged me wrong amount i have order Rs. 199 pizza delivery boy charged me Rs. 300/- as he charged me delivery charges as well. Please check and do the needful. Regards, Ranjana [protected]

i am a regular client of pizza hut and i am not satisfied with your services with malviyanagar store last week i ordered a pizza at 09 pm and i received my order at 12 midnight.then the store tried to compensate me with one garlic bread i accepted it, I thought this might be due to some technical error & i accepted it but this week i again order to the same store and one pizza was fine but the other one was full off refined oil i had to feed it to my dogs but they were still reluctant off eating it this shows the condition off your pizza then I called up your store the said we cannot help you should ask our manager and then they gave me this number [protected] but no one answered. I want full refund of my money otherwise I will have to go one step ahead & I also want some action to be taken against malviyanagar store such inappropriate behaviour twice.

On May 16th, i'd placed a take away order online at Pizza Hut Aundh, Pune. Although an amount of 535 was deducted from my account, the order was not successful. Hence, no order id was generated. I later went to the outlet and complained. They assured me that the amount will be automatically be reverted to my account in a few days which never happened. After there assurance, i'd placed another order in person at the same outlet the same day and paid again. In the attached snapshot, you can see two transactions that happened on my account on 16th may. The first one was online, which didn't succeed and no money was reverted. The second was done at the store and was successful. It's been nearly 2 months, and I've called pizza hut umpteen times. They keep forwarding my calls from one department to the other without any resolution. They are rude and moreover i get all sorts of answers like "sorry sir, we can't see any transactions on your mobile number" although I've ordered from pizza hut numerous times. I've also tried raising my concern on twitter using pizza hut handle, but they always have this rhetorical response that "sorry sir, we'll get in touch with you" which they never do. This is really frustrating and i want them to really learn a harsh lesson for such a pathetic customer service.

I m highly disappointed from Pizza Hut service Surat. I have placed order of pizza at 8.26 pm and now it's almost 10.00 pm. Yet the pizza has not arrived. Kids are super hungry Such shameless people, we hav called four times no yet it hasn't arrived I wad request u people to consider the seriousness of order, if in case u really want to provide guy service

I like and routine customer of dominos and gud exeperience amd delicious pizza .on dated 12 july I went to elante mall there is pizza hut shoroom I said my wife to try pizza hut she said ok I ordered pizza and said pls pack it but when I reached home and try it is pathetic extra money I give for extra toping but quantity of toping is not give by that branch same thing is happened with me last around 2 year back and they retain me with (money back, and complementary garlic bread and coke) and said me these type of problem u r not faced in future I m really disappointed and if nothing solution is given I m goin to pursue as I have your nonsense pizza with me but nonsense and pathetic prepration rgds jatender singh [protected]

I manish chopra regular customer of pizza hut. Recently we have shifted from delhi ti sector 14 gurgaon. . We used to order pizza from pizza hut sector 14 gurgaon but in the store no efficient staff to take order. Yesterday i order pizza at 9. 10 my order no is[protected]
Sector 14 gurgaon. My order was 5 onion and one corn pizza. The person came at 10 pm and he told i am late for that i am giving you 2 boxess complimentary for delay. When we open the pizza one box was empty and rest were not according to the order placed.
Then we call delivery person he didnt pick phone. .
Then we call this[protected] then we tell all episode to that person who pick the phone for apology i am sending two pizza within 45 minutes and i will also forward complaint to sector 14 branch but we have not recieved any pizza.
Ths type of behavior done by international brand pizza hut is very bad. Kindly take necessary action on this store.

Hello, i place an order online on the 4th of july, 2015 and made the payment through my debit card and Rs. 466.78 were debited from my bank but i was logged out from the site and no order was confirmed and no receipt was generated. I had to place another order but i have not yet received my money back into the bank. My no. +91 [protected]

I have cancelled an order on 4-July-2015 of which I didn't get amount back. Please find the details below: Name-Samarth Jain Mob. No. -[protected] email id [protected]@gmail.com Bank account-ICICI Ordered from your website Location-Pizza Hut – Pune - Aundh Order no. is[protected]placed on 04/07/2015 14:52:00) Amount-Rs. 535.00

Payment by Card is not ticket on the bill in spite of specifically mentioning it. My last three on call order to Pizza hut, i have strictly mentioned that payment will be done by Credit card only. The customer care executive also updated the bill "THIS IS WHAT IS TOLD TO ME ON PHONE". But while receiving the delivery, no cc machine check is available on the bill, and therefore i need to collect all the left over cash from my wallet. This is very embarrassing to tell the delivery guy that I'm out of cash, while I strictly mentioned to get the card machine. This has happened THRICE. I think I might opt for other pizza options from next time !! Pizzas are good, service is BAD !

I ordered for 4pan pizza at 8:58pm.my given delivery time was 35minutes. but i got a call at 10pm that it will take 1 more hour for ur order delivery.my kids were waiting for pizza.it was d worst thing ever. I will suggest to my all near dear never ever deal with pizza hut. I m badly disappointed with ur service n behaviour. 0 ranking Mo-[protected]

I ordered a pizza today...its a rainy day so delivery time was extended for 45 mins...i didnt recieved the pizza for 45 min and when i called back at main no they said pizza has yet not dispatched..when i asked will i get it for free since time was already passed i got a flat answer from the manager of MSX Mall greater noida that i wont get any free pizza i ll have to pay for the complete order.This has not only happened once even on the regular day my pizza is late and i have to pay either full amount or i have to return the pizza...I want to mention one more point the place where i live is just 5 min away from MSX Mall...Its 4rth or 5th time this has happened with me and i am surely not going to order anything more from Pizza Hut because of poor customer care beacuse everytime i have to call back to trace my order inspite of its being duty of management to inform about in case of late delivery ...

I had ordered a Online Pizza to Pizza Hut on (Order placed on 30/04/2015 15:37:31). I had received a confirmation mail from Pizza hut that my Pizza will be delivered in next 1Hrs 13 Min. But i Havn't received my Pizza. I had complain to their call centre. But still I havn't received my money back. I am attaching a Confirmation Bill in attachment. Please do the needful

On 5 July, I order 2 pizzas from PizzaHut Jailroad. Firstly they denied saying they do not deliver at my location (Harinagar clocktower). Then they agreed saying that "30 mins delivery will not be guaranteed". I was ok. And when the Pizza was delivered, these were different from what I ordered. I ordered 1 chicken tikka Medium and 1 Kadai chicken medium and I got 2 pizzas with "Chicken chunk toppings(probably chicken sausage or hot dog topping)". When I compained, the delivery boy and manager both argued with me saying that Pizza hut has changed its quality over the last 1month. How come chicken tikka and kadai chicken would convert into chicken chunks even if quality is changed? Has the quality been degraded lately? Upon my request, I returned the pizza and took my oneu back but Pizza hut was not courteous enough to give something to me as complement and I had to stay hungry even after such a long wait. This is extremely disappointing. I have permanently switched to Dominos now and would suggest same to my friends/relatives .

Order refrence :[protected] I placed an order for overloaded veggie pizza and garlic bread exotica . The cheeze and vegetables was not spread properly and was only spread in the centre and not baked . The bread was dry like it is stale . Whereas the pizza was burnt from the corner with vry less cheez and tasteless . Even garlic bread was tasteless as compare to delhi or other outlets of pizza hut tasteless. Garlic bread box looks like an old box .total waste of money . Therefore im attaching the pictures for proof . Please look forward to it .

This is to state about the complete Rude & Unprofessional Behavior by your team at Indirapuram. Yesterday I visited there & ordered a big Overloaded Panner Pizza with Extra Cheese topings. Invoice No.[protected]. POS No. T13102 Order No.[protected] Token No. 173. In this they charged me Rs 60 For Extra Cheese. After preliminary process & once the Pizza is delivered, the actual frustration started as they people are having dingy mindset. I reported them that the pizza is little burnt & is not having extra cheese . The person Standing on Counter Mr MOHNISH said me" sir it is having extra cheese & extra cheese is not good for you health". How can he say that anyways i took that as joke & told him that i have even not taken a single bite from the pizza & you please rework on it & provide me with extra cheese of whcih my daughter is fond of. He staright forward refused & staretd arguing in front of other customers." He even said that aapne kabhi Cheese pizza khaya hai pehle, agar khaya hota to yahaan behas nahi karte aur humara time waste nahi karte." I told him to be courteous to whcih one supervisor type employee from kitchen came out & threatened me" Ho told yeh delivery wale ladke dekh rahe ho, aap akele ho aur yeh saare". Jaate ho chupchaap ya in sabhi ko bahar bulaaon. You can check the CCTV footage of store if you require. I want to know from senior management or customer care of Pizz Hut(If any) you are inviting customer to threaten them if they are complaining about your quality ??? Sir, those people are in a big dilemma and doesn’t know how to treat with a customer…they are wasting time… they are misbehaving with the customer’s…they are not more than nothing…... When i told them i will complaint if my money is refunded as i had not even taken a bite from this pizza as this is not as per Pizza Hut standard, they told weekend pe bheed hoti hai...Kis kis ka dhyaa rakhein???? I have paid money, git an substandard product, being humiliated & threatened by staff of your Aditya mall Center... I am myself regional customer care manager for Bajaj Electricals & very well know how to behave with customers. There are lot of option with me to get pizza Nearby and I will do it but after intimating senior people of Company so that they can know what is happening at the ground level. How there customer’s are suffering… you should know and awaiting your response If I doesn’t get reply from your side with in 24 hrs, then sorry to say I will be bound to escalate this unprofessional behavior on Social Media, facebook, twitter where every one can reach and can post . Even to the marketing people of competitor pizza companies so that they can take the leverage of this & tell actually what’s happening in Pizza Hut with consumers Also I would be bound to write to the CEO, MD & Board of Directors of pizza hut india & worldwide... Rakesh Gupta [protected] [protected]

I ordered a dinner big meal along with two Pepsi at 8:15 pm dated 3th June 2015 from my no [protected] at pizza hut delivery no[protected]..person at other end told me that order is worth rupees797 and will be delivered by 8:45..At 8:53 I got a call from [protected] and started asking about my address again..but I am getting regular deliveries at my residence 347, sector-30 A Chandigarh.when I asked him why are you so late and asking my address again..he replied very rudely that I will only deliver when I get from store..I felt very bad and frustrated.I called call centre at[protected] again at 8:54. Call was active for 2:09 min and I was assured that I will get delivery.But I didn't get any delivery...I called again at 9:06 and talked to Mr Talwinder Singh who assured again that delivery is on the way..when I didn't get any delivery I called again at call centre and talked to Chirag who kept me on hold for several minutes.Call remained active for 19 :49 mins..but without delivery or any solution..I told him that I will lodge a complaint in Consumer Complaint..I lost all my hopes.when.I got a call from [protected] at 9:49pm and person told me that he is kapoor and is floor manager at PizzaHut.. and informed me to my astonishment that sector-30 is not covered under delivery and if you want delivery then collect from sector35.only this much he can do.I told him ...Am I a fool? After waiting for 2 hours why will I go to sec 35 and call ended.Isuffered for two hours at the hands of such insensitive people at Pizzahut and taken a pledge not to order in my life from pizza hut

Dear Sir,

My self Jitendra Basra We had placed the order from our company landline Number[protected] and my cell number register at pizza hut [protected] details of order of following items as under :-

Sl No. Items Description Qty

1 Paneer Veg Roma 02 Nos.
2 Chicken Supreme 01 Nos
3 Exotica 01 Nos.

Yesterday is Wednesday so all the Medium Pizza ( Buy one get one free ) . We had called at least 20-25 times, every time says our delivery person has left from store for delivery. Our Auditors/guests are awaiting till 10.:15 P.M night, but we are sorry to say that no one came to deliver the above mentioned order.

BR

JITENDRA BASRA
FIBCOM INDIA LIMITED
[protected]

I had ordered pizza on 1st Jul 2015 at 9:00 pm and made the full payment online.The delivery was supposed to happen by 9.30pm but the pizza delivery boy arrived at 10:10pm. I called up the store to check the delay and they suggested that it is taking 45 min for the delivery because of the 1+1 offer going on while 30 min delivery time is clearly mentioned on the website. My order number is[protected] I called up the call center and they told that nothing is possible now and he cant help me because he is not having any record of the transaction made yesterday. This is really a negligent attitude demonstrated by the company in addressing their customers. I have all the proofs with me to prove that the order was late and would like to get my money back.