Pizza Hut India Complaints & Reviews

I placed an order online (pizzahut.co.in). My credit card got charged. But then I got a message saying the order could not be processed. I called their number 39883988. I was told the manager would call me. Nobody did. I called back. I was told my order failed and it would take THREE WEEKS to process a refund! I am never ordering from here again

i have ordered pizza at 12:53 pm on July 31st 2015 .but till 3:07 pm no one has delivered my pizza .Every time i call customer support they give me false promise that i will be getting pizza within 10 minutes. Not sure how such Big brand is working. Order Reference:[protected]

I placed online order for Pizza on 19th June 2015 at Navi Mumbai, New panvel store and payment of Rs. 555.07 was debited from my Net banking account. Payment ref number: S1412928. Pizza was not delivered. So I enquired at stores. They checked in the system and told me that they received payment n but order is not placed due to some error. They told me that money will be refunded to my account within 20 days. They asked me to place another order for the same and choose cash payment on delivery option. I placed order and made cash payment. But my online payment of Rs. 555.07 is still not refunded even after 40 days. This is very unethical on part of Pizza hut and customers will loose confidence with Pizza hut. I urge Pizza hut to refund my payment immediately.
Contact: [protected]

Hi PizzaHut Team, I am a Pizza Hut fan and prefer pizzahut over every other brand. But it was a whole lot of embarrassment today while I received the Pizzahut order at my company. I was sitting late in office with my project team and promised them to order pizzas for them if they promise me to finish off some of the pending work. I ordered six pizzas and four bottles of Pepsi around 6:21 PM India Time from one of the pizza hut delivery outlets at Greater Noida (Pizza Hut, Shop No 141, MSX Mall, Greater Noida, Uttar Pradesh 201308, India). I told them during the delivery itself to bring creditcard machine as I had no cash and was planning to use my credit card for the payments. I clearly asked for that the pizza must be delivered at 7:40PM IST. The delivery boy came on the right time at around 7:38PM and gave me a call for collecting the delivery. I asked him if he is carrying the credit card machine with him. He mentioned that he is not carrying the machine as he has not been told about it. I had no cash to give him as I was out of balance but could have only made payments using my credit card as I mentioned while ordering for pizzas. I struggled with this situation for a long time as my team was waiting for the pizzas upstairs as I promised them to treat them being their manager. In the meanwhile the pizza delivery guy (+91-[protected]) spoke to the pizzahut delivery for solution of this problem, and I was shocked to know that another person will come with the creditcard reader machine for the payments, which should have at least taken 15-20 mins. In the meanwhile the team was waiting for the pizzas as they had to leave for the day and I never wanted them to eat cold pizzas. To avoid this situation I had to go to few of my subordinates and had to ask them to lend me the amount so that I can make the pizza payments(while no single one had the full cash, so I had to beg in front of a couple of guys). This was really very embarrassing to ask my team members to pay for the pizza that I ordered for them. Order Number :[protected] Bill Amount : Rupees 1687 Order By : Nitin Rastogi Delivery Address : NIIT Technologies Pvt Ltd, Tech Zone, Greater Noida, Uttar Pradesh, India I am also attaching the bill with the mail and want PizzaHut to have the delivery call logs checked to know that I mentioned clearly for bringing the creditcard reader for payments. It's not just about wastage of money. I invested time and in the end I was not able to do what I wanted to do for my team. This was really pathetic service. Thanks, Nitin Rastogi

First of all it tool almost n hr to get my pizza n I know delivery times aren't gaurenteed then the delivery driver shows up n when I ask him for cheese n peppers he says let me check my car n brings my bk 4 cheese packets not peppers n one was OPEN! Unsanitary!!! Then the rude unconcerned manager first lies to me n tells me the number to complain is on the bk of the receipt n all it was is a survey to enter into a contest! Then when I call bk she says she doesn't have to give me a corporate number n that's another lie when a customer ask u comply I've worked man a managment my whole life... This is not the first time this store in Bartlesville OK on Cherokee has done this to me!!! I want something done bout it!!!

On 24/07/2015 Pizza Hut, GE Road, Raipur 492010 had charged Service tax on total food bill in stead of on Service charge as detailed below: Food Bill sub total Rs 699.00 Service charge 69.90 Vat 5% 38.45 Service tax 5.6% 43.06 Total Rs. 850.00 Service tax should be 5.6% of 69.90 = Rs 3.91. ButRs. 43.06 was charged. On asking the manager, he said that it is there norm all over India. I want refund and this practice of the company to stop. Regards.

i resigned from the devyani international ltd as a restaurant customer service representative.my name is Rajat vyas from alwar city rajasthan india.my phone no.is [protected]. position in month of 1 june 2015.in csr.i have done everything according to thier process and system and culture.so plz find this attechment.and sir plz 20 june to 20 july my payment is due.plz release my payment.miss behave in my shift maneger.

Approx 1.5 months back we ordered pizza and it was b after 1.25 minutes, we were told that 500 rs will be refunded, have been chasing regarding the same since then and every time they delay the refund by giving one or the other excuse. And finally last week they told that they will adjust it in the next order. It was a very poor experience. pizza was ordered form the hut which is in crossing republic, Ghaziabad.

Please stop fooling customer by giving discount through Sodexho. You guys never meant to serve the customer. I was third person who complained about the same in the same place. This market strategic never works and succeeds. Now I know what to do with rest to discount coupons. I will surely throw them to thrash and disseminate my experience to my colleague so they will be aware of it.

Very dissapointing I spoke with Sandeep for home delivery of pizza, I had shared the prepaid card details, he was very slow to note down the number second for verification he kept me on long hold without informing, really this kind of service is not exceptable .It shows clear irresponsibility .Hopefully will get better service from next time...Plz listen to the call if required and should pass on the feedback

Hi Today I have ordered for pizza and received after 45 mins but quality of pizza is very bad and not eatable. You can see the pics how much wastage there are and cheese is absent in pizza. Someone said its a roadside kulcha etc. So look into this. Please find attached bill. Regards Manoj Dhamija

I placed two orders on 21st June. One order got delivered after 2.5 hours. and the other order did not get delivered. Next day I got a call to take the order on that day. I asked for refund then they told that it will take long time -21 days so, better take your delivery now. I insisted then they told that amount will be refunded. till now I have not got my refund. I called to the concerned person of the store 4 times but he told that he will forward the mail and reply back. Still I have not got any intimation through mail or sms.

Hi, I'm Ranjana Nishad, i had order a pizza from pizza hut, they have charged me wrong amount i have order Rs. 199 pizza delivery boy charged me Rs. 300/- as he charged me delivery charges as well. Please check and do the needful. Regards, Ranjana [protected]

i am a regular client of pizza hut and i am not satisfied with your services with malviyanagar store last week i ordered a pizza at 09 pm and i received my order at 12 midnight.then the store tried to compensate me with one garlic bread i accepted it, I thought this might be due to some technical error & i accepted it but this week i again order to the same store and one pizza was fine but the other one was full off refined oil i had to feed it to my dogs but they were still reluctant off eating it this shows the condition off your pizza then I called up your store the said we cannot help you should ask our manager and then they gave me this number [protected] but no one answered. I want full refund of my money otherwise I will have to go one step ahead & I also want some action to be taken against malviyanagar store such inappropriate behaviour twice.

On May 16th, i'd placed a take away order online at Pizza Hut Aundh, Pune. Although an amount of 535 was deducted from my account, the order was not successful. Hence, no order id was generated. I later went to the outlet and complained. They assured me that the amount will be automatically be reverted to my account in a few days which never happened. After there assurance, i'd placed another order in person at the same outlet the same day and paid again. In the attached snapshot, you can see two transactions that happened on my account on 16th may. The first one was online, which didn't succeed and no money was reverted. The second was done at the store and was successful. It's been nearly 2 months, and I've called pizza hut umpteen times. They keep forwarding my calls from one department to the other without any resolution. They are rude and moreover i get all sorts of answers like "sorry sir, we can't see any transactions on your mobile number" although I've ordered from pizza hut numerous times. I've also tried raising my concern on twitter using pizza hut handle, but they always have this rhetorical response that "sorry sir, we'll get in touch with you" which they never do. This is really frustrating and i want them to really learn a harsh lesson for such a pathetic customer service.

I m highly disappointed from Pizza Hut service Surat. I have placed order of pizza at 8.26 pm and now it's almost 10.00 pm. Yet the pizza has not arrived. Kids are super hungry Such shameless people, we hav called four times no yet it hasn't arrived I wad request u people to consider the seriousness of order, if in case u really want to provide guy service

I like and routine customer of dominos and gud exeperience amd delicious pizza .on dated 12 july I went to elante mall there is pizza hut shoroom I said my wife to try pizza hut she said ok I ordered pizza and said pls pack it but when I reached home and try it is pathetic extra money I give for extra toping but quantity of toping is not give by that branch same thing is happened with me last around 2 year back and they retain me with (money back, and complementary garlic bread and coke) and said me these type of problem u r not faced in future I m really disappointed and if nothing solution is given I m goin to pursue as I have your nonsense pizza with me but nonsense and pathetic prepration rgds jatender singh [protected]

I manish chopra regular customer of pizza hut. Recently we have shifted from delhi ti sector 14 gurgaon. . We used to order pizza from pizza hut sector 14 gurgaon but in the store no efficient staff to take order. Yesterday i order pizza at 9. 10 my order no is[protected]
Sector 14 gurgaon. My order was 5 onion and one corn pizza. The person came at 10 pm and he told i am late for that i am giving you 2 boxess complimentary for delay. When we open the pizza one box was empty and rest were not according to the order placed.
Then we call delivery person he didnt pick phone. .
Then we call this[protected] then we tell all episode to that person who pick the phone for apology i am sending two pizza within 45 minutes and i will also forward complaint to sector 14 branch but we have not recieved any pizza.
Ths type of behavior done by international brand pizza hut is very bad. Kindly take necessary action on this store.

Hello, i place an order online on the 4th of july, 2015 and made the payment through my debit card and Rs. 466.78 were debited from my bank but i was logged out from the site and no order was confirmed and no receipt was generated. I had to place another order but i have not yet received my money back into the bank. My no. +91 [protected]

I have cancelled an order on 4-July-2015 of which I didn't get amount back. Please find the details below: Name-Samarth Jain Mob. No. -[protected] email id [protected]@gmail.com Bank account-ICICI Ordered from your website Location-Pizza Hut – Pune - Aundh Order no. is[protected]placed on 04/07/2015 14:52:00) Amount-Rs. 535.00