Pizza Hut India Complaints & Reviews

I had placed an order at about 9:40pm on Feb 26, 2016 for a chicken overload pizza, a pepsi and a chocolate mousse. Since there were no signs of calls or delivery, I started reaching out to the call center from 10:20pm onwards and they kept dilly dallying stating that the order is in progress and that they were calling some other number and no one was answering. Firstly I fail to understand why they would call another number when I had placed the order and given my number specifically. They even retrieved my name from the database and confirmed so I cant accept that explanation.

After several more calls I requested to speak to the floor manager and was put across to a Mr. Sunil who again was not of much help. It was close to 11 and I was starving. Being very upset, hungry and angry I mentioned that I would go to the consumer forum as they could not handle this order after nearly 1hour and 15 minutes. I was promised a call back which never materialized till much later when the Marthahalli branch store representative called and apparently claimed that it was a mistake from the call center side and I would have to place the order again. They again mentioned a story of calling some other number.

I am convinced that the call center is highly inefficient and do not value the customers enough to ensure the meal is delivered much less provide a call back or an apology.

Right now its more than 12 hours and conveniently this is supposed to be a forgotten chapter for Pizza Hut. The attitude seems to be more of take it or leave it. So I have decided to leave it but not without letting a few people know how the patrons are treated.

I ordered veg pizza but when pizza arrived I was aghast to see that the box did not contain the veg mark. I am mentally disturbed after looking into it. I have given this pizza to my watchman who eats non veg also. I am not sure that the pizza is veg or non veg. It is not expected from a brand like Pizza Hut doing this. They are not considering the emotions of vegetarians.

Hi
I ordered a veggie crunch pizza with an extra cheese topping and got a burnt crust as well as black onions and capsicum.
Thank you for taking my money and providing me such a disgusting pizza.
I called them back and explained them what happened and they said I will be getting a call from the manager, which did not happen.Enjoy my money.

Hi,

I ordered a combo meal on 21st Feb at 8:10 pm and on the call itself it was promised that the delivery would be done in 30 minutes else there would be 300 rs discount. When the delivery guy reached at our place he was late by some minutes. This was continously 3rd time when I wasn't getting my order in the committed time. Last time it was in 1 hour and before that around 45 minutes and I spoke with the delivery person but he gave some lame excuses that in case I will complain than these ppl would deduct this from my salary, second time when happened the delivery person argued with me for 10 minutes and I ended up paying in full as guests were sitting at my place and he was making an embarrassing situation for me. This time it's over my head now and I decided not to spare you people. The guy created a major scene in the society and such a pathetic situation for almost 20 minutes. I almost spoke to 4 -5 different people but they ended up explaining me the policy of first barrier point. And took the order back. This was now the situation for me where I had to order from another pizza joint and these guys delivered in 20 minutes ( wish if pizza Hut would have this wonderfull service). The store manager of sector 50 noida always has some or the other excuses. For you guys 30 minutes means around 30 minutes. But excuse me, we are from the background where 30 minutes means exact 30 minutes nothing more nothing less. Moreover, I had to speak to different ppl on this planet for 1 and half hours and got the stuff at 9:30 now with a discount of 300 rs by than I was really not in mood to have pizza anymore. Due you guys think I was complaining and doing all this for 300 rs discount and would waste my energy and my dignity which of course has much more value than this discount. Your apologies are not accepted this time. You guys screwed my day and image completely in the society ( where ppl were thinking that I was arguing with a young delivery guy for only 300 rs discount) so let me explain you its now about the image and the wonderful service that u guys gave me. I would never ever order from you guys. Keep my words and make it a note.
I made 4 to 5 calls to your call centre where I was told that floor managers are busy!! Really and than later I was promised by kanu a floor manager that I will be getting a call back in 5 minutes again I confirmed is that 5 minutes u said. But I never got a call back I called u ppl after 15 minutes. This is the most pathetic service I have ever came through.

- You guys are never on your commitments.
- you have the most pathetic and disgraceful attitude towards your customers.
- your only motif is to make money not to make happy customers.
- when customers complaint you ask to refer to website for T&C ( are you some insurance company or mutual fund agency).
- you guys make such embarrassing situations for customers that they end up paying whatever you ask for.
- you have no value for your customers.
- if you can't do it dont show us wrong advertisements.

P.s - I am highly disappointed and will take it up to your highest authority for this insult and embarrassment.

I have ordered chicken supreme as a guest but while checking out my money got deducted 409.2rs through online payment then also order got failed my contact details given while check out as follows
Harsha s
[protected]
[protected]@gmail.com

I have placed veg solo combo pizza on 20th Feb 2016 Saturday, there was no Cheese in Pizzas..it was eating like Bread...Pizzas also warm condition...I have thrown 2 Full boxes to Garbage...they have charged Rs.389 to me..I strongly recommend my friends, relatives and Colleagues don't Prefer and gofor Pizzahut anymore

This is actually the second time this has happened. I ordered a pizza at 9:45PM.
It was 10:45 when i called to check the status. The person at the other end asked me to hold on for a minute and informed me that the pizza would reach me in 5 minutes. Iam still waiting while writing this message. Hungry... And i just know i dont need to look for it any longer. It is 12:10 in the night. Wonder how a company like pizza hut could do that?

Never ever am i going to let anyone i know order a pizza hut pizza in front of me.

Dilip S

Your order no. is[protected]placed on 17/02/2016 21:23:50)
I placed above order and received the delivery in an hour, Pizza which was delivered to me was overly cooked and burnt. Even i informed delivery boy as well that its burnt, still he said its sauce. I was on call with pizza hut for more then 1 hour, twice my call was disconnected
first agent name not aware
second agent was vipul and third agent was apul

I had ordered a Spice Overload Big Pizza (Order No.[protected] at 6:14pm on 17 Feb. The order came more than 8 minutes late at 6:53 pm but the delivery boy refused to provide the pizza free as per company policy. I asked him to contact his head, the assistant manager who again started making excuses that the policy on website does not apply at this place. After arguing almost half an hour on that, the delivery boy took back the order. I am really disappointed and annoyed at this pathetic behaviour of even the store manager. My guests were waiting for the pizza and were so disappointed. You must take corrective action against your employees who spoil customer experience by becoming greedy and not implementing company policy of 30 min or free. And deliver the free pizza at least, which is the least you must do!

I have order Pizza Hut 3101 and 3103, order delivered to by 4 and ur people are not boughter to take payment from me, since 1.5hr I m waiting to get credit card machine to make payments, inspite of calling again and again people are not boughter about customer, I have reminded more then 4 time before placing order, I m going to pay through my credit card, this are so pathetic in co ordination among them self, every time when I call different guys pics up call, and I have to brief each time about the issue, it was my and last experience with Pizza Hut, it was me who waited 1.5 hour and still waiting at road to payment, or else I could have leaved from here.

Hi Team,

We ordered a pizza from Pizza hut Bommanalli, Bangalore store on 14th Feb, 2016 in the evening around 8.16 pm. The delivery guy came at around 8.55 and when we asked his why he was late he said we are private delivery guys and not from store. I asked his about the promise of 30 mins delivery or free he politely said please speak to the manager.

The manager was very rude to start with and when i complained his about late delivery to my shock he replied today is a public holiday and we do not commit 30 min delivery promise. I was shocked and asked him why is today a public holiday he said today is valentines day. i checked with him if it is written any where he had no ans.

He was rude to an extent that he said return the parcel if you cannot pay and do not order in future.

Can some one please look into this and share input. I never knew 14th Feb is a public holiday.

Name: Neyaz Abbas
Mob. No. [protected].

I have made online transaction of INR 1, 145.19 Info.VIN*PIZZAHUT on[protected]:34:50 via my icici account to place order. Yet because of some net problem order not get placed but INR 1, 145.19 transferred by my bank.

Kindly look into it and transfer my money back.

Thanks
Anushree kulkarni
[protected]

Pizza Hut should remove these phrase "30 Min or Free Our delivery Promise".

Pizza Hut is delivering the bad product.

Taste wise quality was also poor.

Waste of Money !!

So to start ur app has some issue regarding address in some localities like mine i.e. Bopal.i cant find my society in ur list in d app.so first u do take care of dat and keep updatin ur app for addresses.

Hi, I ordered Pizza Hut gift voucher from Talash.com in May 2015 for my friend's 10 yr old daughter in Ahmedabad, india .
I m from London, and like many people, my family enjoyed pizzas at Pizza Hut at Baker Street ...
Now, Bcoz I don't feel bad, till date my friend from Ahmedabad never told me that coupon for RS. 500 could not be used Bcoz he could not generate OTP code by SMS and went to local store who could not help .
I contacted Talash.com and they said I should request here .
Pls do the needful .

I made a online order for pizza on 22 January 2016.
But Pizza hut did not deliver it stating that there was an issue while processing this request and money will be refuned as i paid it in advance online.
The amount is 545 rs. It has been more than 2 weeks but did not receive any response. I called on pizza hut, the executive said that his supervisor will call be back for the concern and will give the expected date of my refund money. There was no reply call from any supervisor or executive. I have not get my money, no response from pizza hut.

I had ordered 2 Pizza's and one dessert via online app. I had applied coupon (PHE01). The day was saturday,[protected]! As I was unable to reduced the topping(Capsicum) via app I immediately called the customer care of pizza hut. I told him everything, he took my order ID and confirmed me that he has told my outlet of pizza hut (jodhpur) about the correction of the order(-less capsicum).
Still, I received two pizza's with full of capsicum. I had a talk with the manager on the phone and he was very rude and at the same time he said he wasn't notified about the changes. After much argument he agreed to change the pizza's. But what happened, would be very shocking for all the regular customers of pizza hut.The outlet instead of making new pizza with the correction they just removed the capsicum from the top of the previous pizza, reheated it and sent it back. This was an embarrassing moment for me and my family as we had guest at our house. I'm afraid but I will go to the consumer court and complain about the company. The trust from pizza hut has gone now . Please take this issue very seriously as it can ruin your company, if made it into a big issue.

I have ordered combo Kurkure Veg Pizza which includes Pepsi (MRP 45) on 4 Feb 2016 at Dombivli East store. I have been charged taxes separately for Pizza (12.5%) and Pepsi(25%). I haven't ordered Pepsi separately. When I asked the counter person, they couldn't answer of my query. Also taxes are not matching with the amount. It is very disappointing to pay 25% tax for just a bottle of Pepsi.

I wonder how Pizza Hut was mine favorite years back, but this feedback I am giving is for my last order in life for Pizza Hut.

1) the cheese garlic bread had almost no garlic and couple of drops of melted cheese.

2) Krunchy Kurkure Pizza, first timers please avoid ordering. The layer of cheese on thick bread was just a layer of width of paper. I had to bin that after first piece. waste of money on this item.

3) Did online order of 621 INR, there was no tissue & pepper/spices provided. which is a complimentary part with any item ordered. when spoke to customer care, they said this is no more provided. no information on website too. very sad to see this as we need to bear tissue & spices separately before ordering from Pizza Hut.

It is very sad to see there are some branches of Pizza Hut like HST Sector 1 from where I ordered, who does not have professional chef, or maybe they are establishing cost cutting policy by degrading the taste of items.

I do not recommend online order from Pizza Hut as it can be disappointment for you. Rather visit the store, so atleast if you are disappointment you can catch the Store Manager for providing poorly made pizza & other Items.

I had just ordered a pizza while back. There were two pepsi's in the order. They delivered only one. This has happened thrice now and it only happens when we have paid online, otherwise they are very accurate when we order as Cash on Delivery. Worst service, Worst Quality. Called pizzahut they said, they have dropped a message to the store, but they never call. I have complained many time, but they dont even bother to callback. This complaint is for Pizza Hut Hinjewadi.