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Postal Life Insurance [PLI] Complaints & Reviews

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Updated: Apr 21, 2025
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Postal Life Insurance [PLI] reviews & complaints page 29

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R
Rajesh 8343
from Ranchi, Jharkhand
Oct 9, 2019
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Address: HQ DGAR EDP CELL, East Khasi Hills, Meghalaya, 793011

Sir this second time for complaint
I have a policy no aps - 299598-c, pao 829 matured on 23 may 2019. All the original document and original bond to handover to shillong general post office on 16 sep 2019. But no any response till date. When i deposit the document they say after 20 days your payment done. And they advice me open new account in post office so i already open account. Please help me
Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
R/s i have surrender my pli policies in kalyan west, tilak road office on dt 11.09.2019, , but till date i have not get any letter from pli or not credited any amt in my given bank account.Your toll free nos [protected] or[protected] not responding at all. my policy nos as MH-408203-US, MH-408210-US, MH-408202-US, MH-408208-US. Pl reply urgenty
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    Rajesh 8343
    from Ranchi, Jharkhand
    Oct 3, 2019
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    Address: HQ DGAR EDP CELL, East Khasi Hills, Meghalaya, 793010

    I have a policy no aps - 299598-c, pao 829 matured on 23 may 2019. All the original document and original bond to handover to shillong general post office on 16 sep 2019. But no any response till date. When i deposit the document they say after 20 days your payment done. And they advice me open new account in post office so i already open account. Please help me
    Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
    Oct 09, 2019
    Updated by Rajesh 8343
    I have a policy no aps - 299598-c, pao 829 matured on 23 may 2019. All the original document and original bond to handover to shillong general post office on 16 sep 2019. But no any response till date. When i deposit the document they say after 20 days your payment done. And they advice me open new account in post office so i already open account. Please help me
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      webstervaz
      from Surat, Gujarat
      Oct 2, 2019
      Resolved
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      Address: New Delhi, Delhi, 110010

      Sir/madam,

      I, webster vas, pli policy holder with policy no.[aps[protected]a], whenver trying to login with my login credentials like customer id and password in pli customer portal, it always says -"invalid customer id/password". What is this?, i can't understand it. I am using correct credentials. Even after clicking the link for password verification which i receive in my email id post using the forget password option, i am unable to open login as again it says - "invalid customer id/password".

      Please look into the matter and enable me to login without getting such messages like - invalid password/customer id, because i am in my full consciousness using my credentials to login.

      Please resolve it as soon as possible
      Thanks and regards
      Webster vas
      Oct 5, 2019
      Complaint marked as Resolved 
      Received an email with a link and this time it worked.
      Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
      Verified Support
      Oct 03, 2019
      Postal Life Insurance [PLI] Customer Care's response
      your password has been resetted. kindly check your e-mail and change password.
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        S
        Sushilkumarhoro
        from Mumbai, Maharashtra
        Sep 30, 2019
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        Maine september mahine ka premium online payment kiya aur payment success bhi ho gya lekin abhi tak online par ek hi transaction show kar raha hai jabki online payment karne par hamesha do entries show karte hain jo ki ab tak dekhne ko mila hai lekin kuchh mahino se jab bhi online payment karta hoon to ek hi entry show karta hai jab ki do entries show karna chahiye, ek payment receive ki aur doosri payment submit ki iske liye mujhe bar bar complain karna padta hai
        Mera pli no. Hai jh-144347-cs
        +2 photos
        Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
        Verified Support
        Oct 01, 2019
        Postal Life Insurance [PLI] Customer Care's response
        Sir, Premium payment for the month of September 2019 has been received successfully. receipt for the same is attached herewith.

        Oct 04, 2019
        Updated by Sushilkumarhoro
        Receipt k liye dhanywaad lekin online par ek hi entry kyon show kar raha hai please theek karen
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          D
          Dharmander Singh
          from Noida, Uttar Pradesh
          Sep 25, 2019
          Resolved
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          Address: New Delhi, Delhi

          R/sir maine jan 2019 me do pli policy liya tha jinme policy no[protected]
          Me mera name. Dharmander singh
          Sahi hai
          Second policy no[protected]
          Me mera name dharmandra singh
          Jo ki wrong hai
          Maine jis agent se policy liya tha unko information diya lekin unhone two months tak mere document apne pas rahane ke bad vapis kar diya jo abhi tak sahi nahi hai abhi ek to phone bhi attend karta hai
          Please help me
          Nov 27, 2019
          Complaint marked as Resolved 
          Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
          Verified Support
          Oct 21, 2019
          Postal Life Insurance [PLI] Customer Care's response
          the required correction has been done. kindly find attached details and visit the post office for correction in policy bond where you applied for such correction.

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            S
            Sheetanshu Saxena
            from Delhi, Delhi
            Sep 25, 2019
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            Address: 110092

            Sir/madam,

            I, sheetanshu saxena, whenever try to login with my correct credentials on your pli. Indiapost.gov.in website, it always show "invalid customer id/password". I have changed my password 3 times and still no luck. Whenever i try to use my old password as new password, it recognizes it as my old password and does not allow that password to be used, thereby, clearly showing atleast my password works.

            Please resolve the issue as soon as possible.
            +1 photos
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              K
              KAPIL JHADE
              from Mumbai, Maharashtra
              Sep 24, 2019
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              I, Suresh Kumar Jhade, pli (Ea) policy holder with policy no.[protected], whenver try to login with my login credentials like customer id and password in pli customer portal, it always says -"invalid customer id/password". What is this?, i can't understand it. I am using correct credentials. Even after clicking the link for password verification which i receive in my email id post using the forget password option, i am unable to open login as again it says - "invalid customer id/password".

              I have tried even after changing my password but still it is showing the same error.

              Please look into the matter and enable me to login without getting such messages like - invalid password/customer id, because i am in my full consciousness using my credentials to login.

              Please resolve it as soon as possible
              Thanks and regards
              Suresh Kumar jhade
              +1 photos
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                B
                Basavaraj.M.L
                from Delhi, Delhi
                Sep 24, 2019
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                Address: 587301

                Sir, i am holding pli policy number[protected] cust id 69323338. After login it is showing the no policy found. I am shocked to know the news like this. Kindly do the needful action immediately, so that i can pay my premium online. If, i could not pay my premium for the month of august 2019. I should not be held responsible for the policy lapse. Regards.
                Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                same problem here. "No Policies Found" after logging in. It's like all the data is wiped clean. Probably some kind of technical issue.
                I am unable to pay my PLI payment through online mode since 22/09/19 and I called to the customer support toll-free number but didn't receive the call.
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                  S
                  Sushilkumarhoro
                  from Mumbai, Maharashtra
                  Sep 23, 2019
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                  Maine september mahine ka premium online payment kiya payment to ho gya lekin receipt mein koi receipt no. Nahi mila uske baad se galat password dalne ke karan mera account block hai fir maine naya password banaya uske baad jab account open karta hoon koi detail show nahi karta, mera aapse anurodh hai ki is samasya ka jald se jald nivaran karen aur mujhe koi paresani na ho online premium payment karne mein
                  Mera policy no. - jh-144347-cs hai
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                    D
                    Dr Sunil Singh Narwaria
                    from Mumbai, Maharashtra
                    Sep 20, 2019
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                    Address: Fh-486 Deen Dayal Nagar, Gwalior, Madhya Pradesh, 474020

                    Sir/madam,

                    I dr sunil singh narwaria, pli ploicy holderwith policy no. Mp-197903-cs whenever try to login with my login credentials like customer id and password in pli customer portal, it always says "invalid cutomer id and password". What is this?. I can"t understand it. Iam using correct credentials. Even after clicking the link for password verification which i receive in my email id post using the forget password option, i am unable to open login as again it says-"invalid cutomer id and password".

                    Please look into the matter and enable me to login without getting such messages like"invalid cutomer id and password", because i am in my consciousness using my credentials to login.

                    Please resolve it as soon as possible.

                    With regards

                    Dr sunil singh narwaria
                    Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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                      M
                      Mithunwithyou
                      from Mumbai, Maharashtra
                      Sep 13, 2019
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                      Address: TALIT, Bardhaman, West Bengal, 713141

                      Sir,
                      I have submitted duly filled up form 4 times in burdwan head post office for linking email i'd ([protected]@gmail.com) and mobile phone number ([protected]) with my policy (Wb-183978-cs). But still after 8 months linking not done yet. I have also provided aadhar card photo copy with my application as well. My aadhar number is[protected]. I have also given my rpli number for linking email and mobile no. Rpli policy number-r-wb-sb-ea-185496. I am trying to link email i'd and mobile no to generate customer i'd for online payment of policy. Please take initiative in this regard and link email i'd and mobile number to my policy and oblige.
                      Thanking you,
                      Yours faithfully,
                      Mithun chatterjee
                      Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                      Sep 21, 2019
                      Updated by Mithunwithyou
                      Can I know what I have to do now for linking my policy with email and phone number?
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                        K
                        Khadanga Priyabrata
                        from Burla, Odisha
                        Sep 12, 2019
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                        Sir, respectfully, i priyabrata khadanga a pli customer. My policy number is[protected]. My customer id is 62932484. I have paid september 2019 premium online by sbi debit card on 03/09/2019. Till now my payment don't update online status showing pending. Please solve my problem. If will not solve refund my amount to my account. Priyabrata khadanga vill-sadashivapur po - balipadar dist - ganjam pin-761117 odisha
                        Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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                          S
                          Saikia456
                          from Delhi, Delhi
                          Sep 5, 2019
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                          Address: Tarajan, Jorhat, Jorhat, Assam, 785001

                          My policy no is[protected] and customer id is 64851776, i paid pli premium online by debit card for the month of september, 2019 on 03/09/2019 but still in the payment history chart, it is showing as "status id 99, status pending and receipt no. Is na for my that payment in one raw of two.

                          Kindly resolve this issue asap. If it is not getting paid then please let me know when can i get my money back in my account and let me know that is it safe way to pay pli premium online?
                          Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                          My policy no is[protected] and customer id is 65550314, i paid pli premium online by credit card for the month of October, 2020 on 13/10/2020 but still in the payment history chart, it is showing as "status id 99, status pending and receipt no. Is na for my that payment in one raw of two.

                          Kindly resolve this issue asap. If it is not getting paid then please let me know when can i get my money back in my account and let me know that is it safe way to pay pli premium online?
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                            manohar lal bishnoi
                            Sep 4, 2019
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                            Sir. मेरे sbi डेबिट कार्ड 559××3271 के द्वारा for a parchase worth of rs 1160/- on pos [protected] at india post txn#306706 & transaction id or[protected] दिनांक-22/8/19 असफल थी।जिसको की दिनांक -29/8/19 को संसद मार्ग प्रधान डाक घर द्वारा रिफण्ड कर दिया गया है, लेकिन यह राशि rs 1160/- अभी तक मेरे एकाउंट में क्रेडिट नहीं हुई है। plz immediately help me.
                            +1 photos
                            Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                            Refund not credit yet...

                            refund not credit my account - Comment #3529663 - Image #0
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                              R
                              Rajesh 8343
                              from Ranchi, Jharkhand
                              Sep 4, 2019
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                              Address: HQ DGAR EDP Cell Laitkor, 793010

                              To
                              Additional director general aps
                              Pli cell, epc section
                              Pin 908716
                              C/o 56 apo

                              Dear sir,

                              1. I, no 358343a hav/orl rajesh singh of assam rifles. Sir i have a policy no aps - 299598-c, pao 829 matured on 23 may 2019. Photocopy of bond and application submitted to shillong g. P. O post office, east khasi hills, meghalaya on apr 2019.

                              2 now when i contact with post office, they say your file is not yet recd from delhi. Then i spoke to delhi pli section tele no. [protected]. They appraised me that my policy is not updated because the schedule of sep 2007, sep 2008 and jan 2009 to feb 2010 are not submitted.

                              3. Sir, i have submitted all the schedule of my policy and bond form with that application. Sir please update my policy and expedite the required documents needed for my early payment. Photocopy of bond form and schedule is att for your ready ref please.

                              4. My email id is [protected]@gmail.com and my cell no. [protected].

                              Thanking you in anticipation

                              Your’s faithfully
                              Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                              How get the duplicate copy of pli policy?
                              What the procedure for same?
                              Please explain me or email me [protected]@gmail.com or call me
                              [protected]

                              Hope for positive reply
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                                S
                                Sahadatt Ansari
                                from Mumbai, Maharashtra
                                Sep 3, 2019
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                                Address: Vill- Ujiar,Po-Korantadih,Dis-Ballia(U P), Ballia, Uttar Pradesh, 277501

                                नियम और शर्तों के अनुसार मेरी पॉलिसी 13 जूलाई 2019 को परिपक्व हो गई। policy no-aps[protected] l । मूल दस्तावेज भेजने के बाद कोई जवाब नहीं भेजा गया है और अभी तक कोई भुगतान नहीं किया गया है। जब किसी से संपर्क करने की कोशिश की गई तो कोई संतोषजनक जवाब नहीं देता। अधिकांश समय कोई भी टेलीफोन पर उपस्थित नहीं होता है। बीमा की मूल कापी को हमने पी एल आई सेल बक्सर बिहार मे 15 जूलाई 2019 को जमा किया गया।
                                अतः आप से विनम्र निवेदन है कि आप हमारी पॉलिसी कि प्रकिया की जानकारी प्रदान करे।

                                सहादत अंसारी
                                मो न0 - [protected]
                                Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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                                  Rajesh 8343
                                  from Ranchi, Jharkhand
                                  Sep 3, 2019
                                  Resolved
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                                  Resolved

                                  Address: HQ DGAR EDP Cell,Laitkor, East Khasi Hills, Meghalaya, 793010

                                  Sir i have a policy no aps - 299598-c, pao 829 matured on 23 may 2019. Sir, delhi pli section tele no. [protected]. They appraised me that my policy is not updated because the schedule of sep 2007, sep 2008 and jan 2009 to feb 2010 are not submitted. I have submitted all the schedule of my policy and bond form with that application. Sir my speed post no ee[protected]in
                                  Oct 25, 2019
                                  Complaint marked as Resolved 
                                  Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 24, 2019
                                  Postal Life Insurance [PLI] Customer Care's response
                                  your policy has been updated upto 03/2019.
                                  no any response
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                                    S
                                    s1960
                                    from Mumbai, Maharashtra
                                    Sep 1, 2019
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                                    Address: sufal sarkar, qn b81, churcha colliery, 497339

                                    My plipolicy, mh-346153-uc of sum200000/- havebeen matured on 31/05/19. Certificate&cailm form submitted on same datechurcha so (497339). After 45 days a bondform received fromambikapur ho (497001). That also submitted within 3days. Today 01/09/19 but till, i have not received amount. Ihave contact both post office &they are blaming each other. Indian post say maturity amount be given within 15days. So how we can keep faith on indian post. I am requesting to take necessary action against faulty staff.
                                    Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                                    My PLI policy of AM-58782-CS attained maturity on[protected] and I was to submit PLI policy along with all the necessary documents to the Nagaon PO on[protected]. The took 15 days to complete the process.Nothing is coming today. Prem Lata Devi

                                    maturity amount of pli not received after 90 days. - Comment #3525904 - Image #0
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                                      Rajucool
                                      from Mumbai, Maharashtra
                                      Sep 1, 2019
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                                      Sir,
                                      I have paid rs. 1610/- towards premium of my pli policy online on 01/09/2019 for the period of 1/9/2019 to 30/9/2019. The payment was successful but the payment receipt generated has no receipt number. Furthermore online pli payment system shows that the payment for same duration is still unpaid.
                                      My pli details are as follows:
                                      Pli policy no:[protected]
                                      Customer id: 68313158
                                      Email id: [protected]@gmail.com
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                                        SpurthiP
                                        from Mumbai, Maharashtra
                                        Aug 24, 2019
                                        Resolved
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                                        Resolved

                                        Address: 560103

                                        Sir/madam,

                                        I, spurthi p, pli (Ea) policy holder with policy no.[protected], whenver try to login with my login credentials like customer id[protected] and password in pli customer portal, it always says -"invalid customer id/password". I'm unable to understand it. I am using correct credentials. Even after clicking the link for password verification which i receive in my email id post using the forget password option, i am unable to open login as again it says - "invalid customer id/password".

                                        Please look into the matter and enable me to login without getting such messages like - invalid password/customer id, because i am in my full consciousness using my credentials to login.

                                        Please resolve it as soon as possible
                                        Thanks and regards
                                        Spurthi p
                                        +1 photos
                                        Oct 2, 2019
                                        Complaint marked as Resolved 
                                        Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 30, 2019
                                        Postal Life Insurance [PLI] Customer Care's response
                                        Kindly use forget password link or you may follow the process for signup.
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