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Postal Life Insurance [PLI] Complaints & Reviews

1.3
Updated: Apr 21, 2025
Complaints 1233
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Postal Life Insurance [PLI] reviews & complaints page 30

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D
Dr Sunil Singh Narwaria
from Mumbai, Maharashtra
Sep 20, 2019
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Address: Fh-486 Deen Dayal Nagar, Gwalior, Madhya Pradesh, 474020

Sir/madam,

I dr sunil singh narwaria, pli ploicy holderwith policy no. Mp-197903-cs whenever try to login with my login credentials like customer id and password in pli customer portal, it always says "invalid cutomer id and password". What is this?. I can"t understand it. Iam using correct credentials. Even after clicking the link for password verification which i receive in my email id post using the forget password option, i am unable to open login as again it says-"invalid cutomer id and password".

Please look into the matter and enable me to login without getting such messages like"invalid cutomer id and password", because i am in my consciousness using my credentials to login.

Please resolve it as soon as possible.

With regards

Dr sunil singh narwaria
Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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    M
    Mithunwithyou
    from Mumbai, Maharashtra
    Sep 13, 2019
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    Address: TALIT, Bardhaman, West Bengal, 713141

    Sir,
    I have submitted duly filled up form 4 times in burdwan head post office for linking email i'd ([protected]@gmail.com) and mobile phone number ([protected]) with my policy (Wb-183978-cs). But still after 8 months linking not done yet. I have also provided aadhar card photo copy with my application as well. My aadhar number is[protected]. I have also given my rpli number for linking email and mobile no. Rpli policy number-r-wb-sb-ea-185496. I am trying to link email i'd and mobile no to generate customer i'd for online payment of policy. Please take initiative in this regard and link email i'd and mobile number to my policy and oblige.
    Thanking you,
    Yours faithfully,
    Mithun chatterjee
    Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
    Sep 21, 2019
    Updated by Mithunwithyou
    Can I know what I have to do now for linking my policy with email and phone number?
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      Khadanga Priyabrata
      from Burla, Odisha
      Sep 12, 2019
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      Sir, respectfully, i priyabrata khadanga a pli customer. My policy number is[protected]. My customer id is 62932484. I have paid september 2019 premium online by sbi debit card on 03/09/2019. Till now my payment don't update online status showing pending. Please solve my problem. If will not solve refund my amount to my account. Priyabrata khadanga vill-sadashivapur po - balipadar dist - ganjam pin-761117 odisha
      Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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        S
        Saikia456
        from Delhi, Delhi
        Sep 5, 2019
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        Address: Tarajan, Jorhat, Jorhat, Assam, 785001

        My policy no is[protected] and customer id is 64851776, i paid pli premium online by debit card for the month of september, 2019 on 03/09/2019 but still in the payment history chart, it is showing as "status id 99, status pending and receipt no. Is na for my that payment in one raw of two.

        Kindly resolve this issue asap. If it is not getting paid then please let me know when can i get my money back in my account and let me know that is it safe way to pay pli premium online?
        Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
        My policy no is[protected] and customer id is 65550314, i paid pli premium online by credit card for the month of October, 2020 on 13/10/2020 but still in the payment history chart, it is showing as "status id 99, status pending and receipt no. Is na for my that payment in one raw of two.

        Kindly resolve this issue asap. If it is not getting paid then please let me know when can i get my money back in my account and let me know that is it safe way to pay pli premium online?
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          manohar lal bishnoi
          Sep 4, 2019
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          Sir. मेरे sbi डेबिट कार्ड 559××3271 के द्वारा for a parchase worth of rs 1160/- on pos [protected] at india post txn#306706 & transaction id or[protected] दिनांक-22/8/19 असफल थी।जिसको की दिनांक -29/8/19 को संसद मार्ग प्रधान डाक घर द्वारा रिफण्ड कर दिया गया है, लेकिन यह राशि rs 1160/- अभी तक मेरे एकाउंट में क्रेडिट नहीं हुई है। plz immediately help me.
          Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
          Refund not credit yet...
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            R
            Rajesh 8343
            from Ranchi, Jharkhand
            Sep 4, 2019
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            Address: HQ DGAR EDP Cell Laitkor, 793010

            To
            Additional director general aps
            Pli cell, epc section
            Pin 908716
            C/o 56 apo

            Dear sir,

            1. I, no 358343a hav/orl rajesh singh of assam rifles. Sir i have a policy no aps - 299598-c, pao 829 matured on 23 may 2019. Photocopy of bond and application submitted to shillong g. P. O post office, east khasi hills, meghalaya on apr 2019.

            2 now when i contact with post office, they say your file is not yet recd from delhi. Then i spoke to delhi pli section tele no. [protected]. They appraised me that my policy is not updated because the schedule of sep 2007, sep 2008 and jan 2009 to feb 2010 are not submitted.

            3. Sir, i have submitted all the schedule of my policy and bond form with that application. Sir please update my policy and expedite the required documents needed for my early payment. Photocopy of bond form and schedule is att for your ready ref please.

            4. My email id is [protected]@gmail.com and my cell no. [protected].

            Thanking you in anticipation

            Your’s faithfully
            Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
            How get the duplicate copy of pli policy?
            What the procedure for same?
            Please explain me or email me [protected]@gmail.com or call me
            [protected]

            Hope for positive reply
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              S
              Sahadatt Ansari
              from Mumbai, Maharashtra
              Sep 3, 2019
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              Address: Vill- Ujiar,Po-Korantadih,Dis-Ballia(U P), Ballia, Uttar Pradesh, 277501

              नियम और शर्तों के अनुसार मेरी पॉलिसी 13 जूलाई 2019 को परिपक्व हो गई। policy no-aps[protected] l । मूल दस्तावेज भेजने के बाद कोई जवाब नहीं भेजा गया है और अभी तक कोई भुगतान नहीं किया गया है। जब किसी से संपर्क करने की कोशिश की गई तो कोई संतोषजनक जवाब नहीं देता। अधिकांश समय कोई भी टेलीफोन पर उपस्थित नहीं होता है। बीमा की मूल कापी को हमने पी एल आई सेल बक्सर बिहार मे 15 जूलाई 2019 को जमा किया गया।
              अतः आप से विनम्र निवेदन है कि आप हमारी पॉलिसी कि प्रकिया की जानकारी प्रदान करे।

              सहादत अंसारी
              मो न0 - [protected]
              Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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                R
                Rajesh 8343
                from Ranchi, Jharkhand
                Sep 3, 2019
                Resolved
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                Resolved

                Address: HQ DGAR EDP Cell,Laitkor, East Khasi Hills, Meghalaya, 793010

                Sir i have a policy no aps - 299598-c, pao 829 matured on 23 may 2019. Sir, delhi pli section tele no. [protected]. They appraised me that my policy is not updated because the schedule of sep 2007, sep 2008 and jan 2009 to feb 2010 are not submitted. I have submitted all the schedule of my policy and bond form with that application. Sir my speed post no ee[protected]in
                Oct 25, 2019
                Complaint marked as Resolved 
                Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                Verified Support
                Sep 24, 2019
                Postal Life Insurance [PLI] Customer Care's response
                your policy has been updated upto 03/2019.
                no any response
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                  S
                  s1960
                  from Mumbai, Maharashtra
                  Sep 1, 2019
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                  Address: sufal sarkar, qn b81, churcha colliery, 497339

                  My plipolicy, mh-346153-uc of sum200000/- havebeen matured on 31/05/19. Certificate&cailm form submitted on same datechurcha so (497339). After 45 days a bondform received fromambikapur ho (497001). That also submitted within 3days. Today 01/09/19 but till, i have not received amount. Ihave contact both post office &they are blaming each other. Indian post say maturity amount be given within 15days. So how we can keep faith on indian post. I am requesting to take necessary action against faulty staff.
                  Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                  My PLI policy of AM-58782-CS attained maturity on[protected] and I was to submit PLI policy along with all the necessary documents to the Nagaon PO on[protected]. The took 15 days to complete the process.Nothing is coming today. Prem Lata Devi
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                    R
                    Rajucool
                    from Mumbai, Maharashtra
                    Sep 1, 2019
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                    Sir,
                    I have paid rs. 1610/- towards premium of my pli policy online on 01/09/2019 for the period of 1/9/2019 to 30/9/2019. The payment was successful but the payment receipt generated has no receipt number. Furthermore online pli payment system shows that the payment for same duration is still unpaid.
                    My pli details are as follows:
                    Pli policy no:[protected]
                    Customer id: 68313158
                    Email id: [protected]@gmail.com
                    Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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                      S
                      SpurthiP
                      from Mumbai, Maharashtra
                      Aug 24, 2019
                      Resolved
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                      Resolved

                      Address: 560103

                      Sir/madam,

                      I, spurthi p, pli (Ea) policy holder with policy no.[protected], whenver try to login with my login credentials like customer id[protected] and password in pli customer portal, it always says -"invalid customer id/password". I'm unable to understand it. I am using correct credentials. Even after clicking the link for password verification which i receive in my email id post using the forget password option, i am unable to open login as again it says - "invalid customer id/password".

                      Please look into the matter and enable me to login without getting such messages like - invalid password/customer id, because i am in my full consciousness using my credentials to login.

                      Please resolve it as soon as possible
                      Thanks and regards
                      Spurthi p
                      Oct 2, 2019
                      Complaint marked as Resolved 
                      Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 30, 2019
                      Postal Life Insurance [PLI] Customer Care's response
                      Kindly use forget password link or you may follow the process for signup.
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                        manohar lal bishnoi
                        Aug 22, 2019
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                        सर मैने आज दिनांक 22/08/2019 को PLI की ऑनलाइन पालिसी का पूरा प्रोसेस कर pay amount 1160 Rs मेरे अकॉउंट से डेबिट हो गये तथा payment achnowledgement recipt भी प्राप्त हो गई है व policy no P-EAP[protected] v transaction ID OR[protected] date 22.8.19 है।उसके तुरंत बाद में सेशन expire हो जाने के कारण में मेरी पूरी policy की डिटेल देख नही पा रहा हूं।plz सर मेरी ईमेल आईडी पर पूरा प्रोपोजल फॉर्म भेजे जिसको की मैं नजदीकी पोस्टऑफिस में डॉक्यूमेंट सहित जमा करवा सकु।plz immediately help me...[protected]
                        Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                        My PLI policy of AM-58782-CS attained maturity on[protected] and I was to submit PLI policy along with all the necessary documents to the Nagaon PO on[protected]. The took 15 days to complete the process.Nothing is coming today. Prem Lata Devi
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                          A
                          Arpan sengupta
                          from Port Blair, Andaman and Nicobar Islands
                          Aug 15, 2019
                          Resolved
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                          Resolved

                          Address: H/18, Amulyakanan Housing, Hooghly, West Bengal, 712203

                          I have pli policy no. Wb-303443-uc. The premium receipt book has been completely damaged and dilapidated due to drench in water and as a result got so mutilated that leaving no other way but replacing by a duplicate one.

                          2. The last premium for the period of august 2019 to july 2020, rs 10342/- was deposited by me at serampore post office, pin – 712 201.

                          3. It is requested to issue me duplicate premium receipt book to further deposit the premium.
                          Sep 27, 2019
                          Complaint marked as Resolved 
                          Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 26, 2019
                          Postal Life Insurance [PLI] Customer Care's response
                          Kindly apply for duplicate premium receipt book in any post office.
                          Sir my name is mantosh Rai and I was taken one pli from army post office visakhapatnam in the month of jun 17. I have not receive my policy no. And bond while 2300 approx deducted from my account on each of the months. Pls provide my bond
                          My policy no is APS-306562-L I have been pension out from a year. But my policy has not yet been transferred to my nearest post office. I am unable to pay installments of my policy . Please, my policy transferre at the earliest post office (Kurali 140103) at the earliest so that i can pay your missed installments.
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                            Digen Patowary
                            from Guwahati, Assam
                            Aug 13, 2019
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                            Address: guwahati ghospara, Kamrup Metropolitan, Assam, 781011

                            I Digen Patowary have paid the premium of postal life insurance for Rs 4645 of policy no.2814447 for the month August, 2019 through online by card payment on 09.08.2019 and it shown a message that the transaction got failed, but the money was deducted from my bank account.please rectify as soon as possible and refund my money.thank you.
                            Trancation Web site:postal life insurance online premium
                            Amount Rs4645
                            dated 09.08.2019.
                            Transaction not succeed however payment was debited from my HDFC account
                            Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                            Aug 14, 2019
                            Updated by Digen Patowary
                            Till now nothing has done by PLI.
                            Aug 19, 2019
                            Updated by Digen Patowary
                            Even after 10days nothing has done to resolve my complaint.
                            I have paid a premium of 14652 rs for period of 01/04/2019 to 31/09/2019 of policy no 1346146 on 15/08/2019 but the receipt for the same is not generated.
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                              S
                              Sushilkumarhoro
                              from Mumbai, Maharashtra
                              Aug 9, 2019
                              Resolved
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                              Resolved

                              Pichhle do payment se main dekh raha hoon ki mere online payment ki dono entries payment history mein swayam nahi dikhai jaa rahi hain, pichhle mahine ki entries bhi complain karne par show ki gayi aur is mahine ki entry bhi kewal ek hi show ki gayi hai dono nahi aakhir aisa kyon ho raha hai pahle to aisa nahi ho raha tha
                              Mera policy no. Hai - jh-122347-cs
                              Sep 9, 2019
                              Complaint marked as Resolved 
                              Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 09, 2019
                              Postal Life Insurance [PLI] Customer Care's response
                              As per system your premium updated upto August 2019. if you have paid more premium kindly intimate to us at e-mail id: pli.[protected]@gmail.com

                              Adjustment of PLI Premium May 2018 to Oct 2018 policy No APS-NM-236165-M of JE EM Kotkar Gajanan 58 Rcc GREF C /O 56 APO pin 930058
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                                Sushilkumarhoro
                                from Mumbai, Maharashtra
                                Aug 8, 2019
                                Resolved
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                                Resolved

                                Address: Ranchi, Jharkhand

                                Kuchh mahino se premium receipt mere email par nahi aa rahe hain mera aap se nivedan hai ki kirpya jab bhi main online payment karoon uska receipt mujhe email jaroor karen. Ek bahut hi vishesh baat aaj maine premium online payment kiya lekin uska receipt no. mujhe nahi mila meri aapse vinti hai ki receipt no. allot karen.
                                Mera email id hai - [protected]@REDIFFMAIL.COM
                                aur
                                Mera policy no hai - JH-122347-CS
                                Sep 12, 2019
                                Complaint marked as Resolved 
                                Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 08, 2019
                                Postal Life Insurance [PLI] Customer Care's response
                                premium receipt is attached herewith.
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                                  S
                                  Sushilkumarhoro
                                  from Mumbai, Maharashtra
                                  Aug 1, 2019
                                  Resolved
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                                  Resolved

                                  Address: Ranchi, Jharkhand

                                  Maine 27th july ko payment history par ek complain kiya tha ki mujhe online payment karne par do entries nahi show ki ja rahi hai par mere is complain se to samsya aur jyada ganbheer ho gayi hai kayonki payment history check karne par kewal online ki hui payment hi show ki jaa rahi hai cash payment wali nahi, mera aapse nivedan hai ki mujhe online par sari entries show ki jaye jab se maine policy li hai please
                                  Mera pli policy no. hai JH-123447-CS
                                  Aug 2, 2019
                                  Complaint marked as Resolved 
                                  My email id - [email protected] & my mobile no. 8602498624
                                  Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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                                    N
                                    Namdev Bange
                                    from Mumbai, Maharashtra
                                    Jul 31, 2019
                                    Resolved
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                                    Resolved

                                    Address: ICGAS Daman, Airport Road, Nani Daman, Daman, Daman, Daman and Diu, 396210

                                    I m Namdev Laxman Bange . I m holding PLI Policy no.APS[protected]N. And wants to surrender my PLI Policy because of some financial requirement ..so that I was filed surrender form and submitted on 16/04/2019 ..my surrender request Id is .PSSUR[protected]...but till date my PLI Policy is not surrender...so I wants to know the status of my PLI Policy Surrender case
                                    Sep 2, 2019
                                    Complaint marked as Resolved 
                                    Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 02, 2019
                                    Postal Life Insurance [PLI] Customer Care's response
                                    Kindly contact the post office where you have submitted your surrender claim.
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                                      S
                                      Sushilkumarhoro
                                      from Mumbai, Maharashtra
                                      Jul 27, 2019
                                      Resolved
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                                      Resolved

                                      Address: Tirla, Khunti, Jharkhand, Khunti, Jharkhand, 835210

                                      Maine 9th july ko online se monthly premium pay kiya tha jab premium pay kiya to uski entry online mein show kar raha hai lekin payment submit hua ya nahi ye show nahi kar raha hai kyonki humesha do entry show karta hai lekin is bar nahi kar raha hai. Please solve karen.
                                      Mera pli policy no. Hai jh-122347-cs
                                      Aur mera address hai village - tirla, police station - khunti, pincode - 835210, jharkhand
                                      Sep 4, 2019
                                      Complaint marked as Resolved 
                                      Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 02, 2019
                                      Postal Life Insurance [PLI] Customer Care's response
                                      Kindly find premium receipt of successful transaction.

                                      Customer I'd 46351964
                                      I tried to pay pli premium for the July month through India post website
                                      I used debitcard for this an amount of 721 debited from account but same was not shown in the pli website but it showed some error.
                                      Please resolve this issue sir.
                                      Sir/ madam, pls action kijiye niche policy ka photo bheja hai.
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                                        S
                                        Sube Singh16
                                        from Delhi, Delhi
                                        Jul 26, 2019
                                        Resolved
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                                        Resolved

                                        Address: New Delhi, Delhi

                                        Sir, i am holding pli policy number[protected]. I had been paying my premium online and i had paid the premium of june, 2019. Today, after login it is showing the no policy found. I am shoked to know the news like this. Kindly do the needful action immediately, so that i can pay my premium online. If, i could not pay my premium for the month of july, 2019. I should not be held responsible for the policy lapse. Regards.
                                        Aug 19, 2019
                                        Complaint marked as Resolved 
                                        As I was unable to pay premium online and my policy details were not being shown on the website. I was worried about it, but later on it was showing my details and I could pay my premium online. It was resolved by the company in time. In future I hope it do not happen again.
                                        Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                                        My policy no is APS-306562-L
                                        I have been pension out from a year. But my policy has not yet been transferred to my nearest post office. I am unable to pay installments of my policy . Please, my policy transferre at the earliest post office (Kurali 140103) at the earliest so that i can pay your missed installments.
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