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Postal Life Insurance [PLI] Complaints & Reviews

www.postallifeinsurance.gov.in

1.3

Updated: Apr 21, 2025

Complaints 1221

Resolved

319

Unresolved

902

So far, so good. Postal Life Insurance [PLI] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Postal Life Insurance [PLI] will keep up the work and continue to help more customers with their concerns even better 🤝

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Postal Life Insurance [PLI] reviews & complaints page 28

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Hi

Recently I registered with the post office and got my customer id and generated password however whenever I use my customer id and password it says "invalid customer id and password". This is for all of my 3 policy

I tried

1. Using forget password and create new password
2. i used forget customer id and got customer id just to verify its the right one
3. Using 3 laptops
4....

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Address: 205-B, Model Town Extn, Ludhiana, Punjab, 141002

Non payment of matured (Aug 2018) army pli bond no731558l (@ rs755pm) of no.10481149 sep baldev chand of 103 inf bn (Ta) sikh li, whose premium has been fully (Rs.98741) deducted from his salary despite his visits & his unit's letters. None of the given the adg pli contact no.[protected]/ 26153510/ 26150257 and [protected] is working (Also the no.[protected] is 'no reply')
M-[protected] [protected]@gmail.com

Feb 8, 2020

Complaint marked as Resolved

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2020

Postal Life Insurance [PLI] Customer Care's response Kindly the full PLI policy number. without that number policy can not be traced.

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Address: POST OFFICEPLI, Chamarajanagar, Karnataka, 571440

Website: pli.indiapost.gov.in/CustomerPortal/mLogin.action

Sir/madam,

We, mrs saraswathi and sharanya tandon, pli (Ea) policy holder with policy no.[protected], whenver try to login with my login credentials like customer id and password in pli customer portal, it always says -"invalid customer id/password". What is this?, i can't understand it. I am using correct credentials. Even after clicking the link for password verification which i receive in my email id post using the forget password option, i am unable to open login as again it says - "invalid customer id/password".

Please look into the matter and enable me to login without getting such messages like - invalid password/customer id, because i am in my full consciousness using my credentials to login.

Id's
Sharanya
69871697
15391251
27969888
Saraswathi
64822855
63933414

Please resolve it as soon as possible
Thanks and regards
Mrs saraswathi and sharanya

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

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Address: Village Sarari Post Sarari Ps Goreyakothi, Dist Siwan Bihar, Siwan, Bihar, 841434

Updation of pli policy

Pli policy no - aps 1267382-l, ea-40, sum assured-500000, date of proposal 26 nov 2011. Premium paid upto oct 2019 through pao (Or) corps of signals jabalpur. My above policy has updated upto mar 2018 where as my policy premium has been paid upto oct 2019. So i am unable to revi ve my policy in civil post office. So i would request you to update my policy to enable me to proceed with future transaction. I would appreciate if you consider my request and take action as soon as possible. My contact no [protected] and my email id [protected]@gmail.com in my policy portal.

Dec 29, 2019

Complaint marked as Resolved

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

Nov 26, 2019

Updated by Sanjit Bhardwaj Updation of pli policy

Pli policy no - aps 1267382-L, EA-40, sum assured-500000, date of proposal 26 nov 2011. Premium paid upto oct 2019 through pao (Or) corps of signals jabalpur. My above policy has updated upto mar 2018 where as my policy premium has been paid upto oct 2019. So i am unable to revi ve my policy in civil post office. So i would request you to update my policy to enable me to proceed with future transaction. I would appreciate if you consider my request and take action as soon as possible. My contact no [protected] and my email id [protected]@gmail.com in my policy portal.

Verified Support

Nov 28, 2019

Postal Life Insurance [PLI] Customer Care's response As per reply received from APS, Premium for the month Dec-2011 & Jan-2012 was not received Hence further updation was not done. if you have salary slip for the said period, Kindly share the same on e-mail id: pli.[protected]@gmail.com, aps.[protected]@armypost.nic.in for updation of premiums.

Apr 10, 2021

Updated by Sanjit Bhardwaj Sir I do not have thia time salary slip for the month Dec-2011 & Jan-2012.so can I paid online

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D

Deepadelona

from Bengaluru, Karnataka

Dec 4, 2019

Hi I had done payment for November month premium amount in PLI on November 4 2019.
This transaction had failed in PLI application and amount was debit from my account It has not been refunded till date.
Kindly resolve this immediately.

S

Sanjit Bhardwaj

from Hojai, Assam

Apr 10, 2021

I have not available of salary slip this periode.so can I pay online

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Hello team,
I have recieved my cust id and password reset link from post; i create my password using that link but whenever i tried to login with newly created password and id its saying invalid cust id or password. Although i am entering the correct id and password. I tried to call the customer helpline but call is not connecting, not sure what is the problem with helpline number as well.

Submitting the query here; hope it will resolve asap.

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Address: Aakurli,Panvel, Raigad, Maharashtra, 410206

Hello team,
I have recieved my cust id and password reset link from post; i create my password using that link but whenever i tried to login with newly created password and id its saying invalid cust id or password. Although i am entering the correct id and password. I tried to call the customer helpline but call is not connecting, not sure what is the problem with helpline number as well.

Submitting the query here; hope it will resolve asap.

+1 photos

Dec 29, 2019

Complaint marked as Resolved

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

Postal Life Insurance [PLI] Customer Care's response Sir, your may use forget password link for generation new password.

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Address: Kottayam, Kerala, 686616

Sir/madam,

I, pritam chakrabarty, pli policy holder, whenver try to login with my login credentials like customer id and password in pli customer portal, it always says -"invalid customer id/password". I am using correct credentials. Even after clicking the link for password verification which i receive in my email id post using the forget password option, i am unable to open login as again it says - "invalid customer id/password".br...

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Address: HOUSE NO C-6 BSNL COLONY CHILGARHI, Kangra, Himachal Pradesh, 176215

My wife has PLI HP-78347-T, we get customer ID for online payment. When I we login with correct it shows invalid customer ID/password. whenever try to login with my login credentials like customer id and password in pli customer portal, it always says -"invalid customer id/password". I am using the correct credentials. Even after clicking the link for password verification which i receive in my email id post using the forget password option, i am unable to open login as again it says - "invalid customer id/password".
Moreover, i discussed with my local agent he said my email id linked in our system, so he doesn't know what is the problem.
However, i sent you the email regarding this matter with all my details, but i didn't get any reply from your side. So please take necessary action to rectify my login issue..

Please help, what to do?

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

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Address: dindori, Dindori, Madhya Pradesh, 481880

My shelf rashmi thakur policy holder... (Wli) i had generated customer id for online payment of pli... Whenever i used to login customer portal with my customer id and password it show message invalid customer id and password though i had been using correct one.. Though i had reset my password once.. But same problem persists.. I am facing same issue again and several time please resloved it... As soon as possible...

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Address: Pangode,trivandrum, Thiruvananthapuram, Kerala, 695609

Sir/madam,

I, anas muhammad, pli (Ea) policy holder with policy no.[protected], whenver try to login with my login credentials like customer id and password in pli customer portal, it always says -"invalid customer id/password". What is this?, i can't understand it. I am using correct credentials. Even after clicking the link for password verification which i receive in my email id post using the forget password option, i am unable to open login as again it says - "invalid customer id/password".

Please look into the matter and enable me to login without getting such messages like - invalid password/customer id, because i am in my full consciousness using my credentials to login.

Please resolve it as soon as possible
Thanks and regards
Anas muhammad

Dec 23, 2019

Complaint marked as Resolved

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2019

Postal Life Insurance [PLI] Customer Care's response Kindly follow the process of forget password.

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Address: Tirla, Khunti, Khunti, Jharkhand

Hello Sir,
Mera naam Sushil Kumar Horo hai aur mera PLI no. JH-122347-CS hai. Maine 02/11/2019 ko post office jaakar november mahine Ka premium jamaa kiya lekin online par ye dikha nahi raha hai isse pahle bhi maine online se payment kiya tha lekin single entry hi show kar raha tha jab ki do entry show karni chahiye. Mera PLI receipt no.[protected] hai.

+1 photos

Nov 8, 2019

Complaint marked as Resolved

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

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Sir, respectfully, i rakesh viramgama a pli customer. My policy number is gj-807364-cs. My customer id is 23470161. I have paid october 2019 premium online by sbi debit card on 25/10/2019. Till now my payment don't update online status showing pending. Please solve my problem. If will not solve refund my amount to my account.
Rakesh viramgama vill-ananda po - majoth dist - jamnagar pin-361210 gujarat

Dec 21, 2019

Complaint marked as Resolved

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2019

Postal Life Insurance [PLI] Customer Care's response sir, as per system no premium was received on the said date. if your transaction was failed, amount will be refunded to concern bank account.

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Address: 629171

Website: pli.indiapost.gov.in

Sir/madam,

I, monisha, pli policyholder with policy no.[protected], whenever try to login with my login credentials like customer id and password in pli customer portal, it always says -"invalid customer id/password". I am using the correct credentials. Even after clicking the link for password verification which i receive in my email id post using the forget password option, i am unable to open login as again it says - "invalid customer id/password".
Moreover, i discussed with my local agent he said my email id linked in our system, so he doesn't know what is the problem.
However, i sent you the email regarding this matter with all my details, but i didn't get any reply from your side. So please take necessary action to rectify my login issue..

Thanks and regards
Monisha

+1 photos

Dec 23, 2019

Complaint marked as Resolved

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2019

Postal Life Insurance [PLI] Customer Care's response Kindly follow the process of forget password.

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[email protected]

from Mumbai, Maharashtra

Nov 5, 2019

Sir,
myself jyoti ranjan das, APS[protected]n, retired from indian navy on july 2019.My last premium 1870 deducted from the month of july, but it is not updated in pli site.For this reason the onward premiums could not deposited.My last premium due on 31 oct 19.Plz take necessary action on my request as soon as possible.
Yours sincerely

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Address: SHAKUR BASTI, NEAR GURUDWARA, 110034

Sir/madam,

I, anant sharma, pli policyholder with policy no.[protected], whenever try to login with my login credentials like customer id and password in pli customer portal, it always says -"invalid customer id/password". I can't understand it. I am using the correct credentials. Even after clicking the link for password verification which i receive in my email id post using the forget password option, i am unable to open login as again it says - "invalid customer id/password".

Please look into the matter and enable me to login without getting such messages like - invalid password/customer id, because i am in my full consciousness using my credentials to login.

Please resolve it as soon as possible
Thanks and regards
Anant sharma

+2 photos

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Sir/madam,

I, am a pli policy holder with policy no aps - 43533-lc whenever trying to login with my login credentials like customer id and password in pli customer portal, it always says -"invalid customer id/password". I am using correct credentials. Even after clicking the link for password verification which i receive in my email id post using the forget password option, i am unable to open login as again it says - "invalid customer id/password".

Please look into the matter and enable me to login without getting such messages like - invalid password/customer id, because i am in my full consciousness using my credentials to login.

Please resolve it as soon as possible
Thanks and regards
Shamsher chauhan

+1 photos

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

Oct 26, 2019

Updated by shamjunju Sorry my Policy No is APS-435330-LC

Verified Support

Oct 30, 2019

Postal Life Insurance [PLI] Customer Care's response Sir, password has been resetted and a verification link has also been sent to your registered e-mail.

Oct 30, 2019

Updated by shamjunju Thank you very much. My complaint has been resolved

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Address: Bardhaman, West Bengal, 713141

Sir,
I am Mithun Chatterjee. My customer I'd is 49338565. I am providing valid login ID and password but still information coming that login I'd and password is invalid. How it is possible I don't know. My email I'd registered is [protected]@gmail.com. My phone no registered is [protected]. Please take initiative in this regard that I can complete my login easily. The server and system also very slow. Please take initiative to improve the speed of server.

Nov 29, 2019

Complaint marked as Resolved

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2019

Postal Life Insurance [PLI] Customer Care's response Kindly reset the password with forget password link.

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Address: Hingoli, Maharashtra

सर मैंने पोस्टल लाइफ इन्सुरेंस की पालिसी ली है.जब मैं उसका प्रीमियम भरने के लिए पोस्ट ऑफिस मे जाता हु तो मुझे उसकी रिसीप्ट मिलती है. लेकिन मैं जब पालिसी का प्रीमियम का ऑनलाइन भुगतान करता हु तो मुझे किसी प्रकार की प्रीमियम भुगतान की रिसीप्ट नहीं मिलती है . पोस्टल लाइफ इन्सुरेंस की ऑफिसियल वेबसाइट पे जाके किये गए स्वयं की पालिसी के प्रीमियम के भुगतान की रिसीप्ट नहीं मिलती है ऑनलाइन किये गए भुगतान की रिसीप्ट मिलने के लिए मुझे क्या करना चाहये. कृपया सहायता करे

Dec 22, 2019

Complaint marked as Resolved

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2019

Postal Life Insurance [PLI] Customer Care's response महोदय, यदि आप पोर्टल से पी.एल.आई. प्रीमियम जमा करते हो तो जमा रसीद आपकी ए-मेल पर भेजी जाती है यदि आप यह नहीं मिलती है तो आप पोस्ट ऑफिस में जाकर जमा रशीद प्राप्त कर सकते हो |

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shirajkum

from Delhi, Delhi

Nov 12, 2019

Sir i apply the loan aganist my pli no.APS[protected]L but no response . i also submitted the documents head post office Muzaffarpur before 20 days and i asked the post office adviser for 10 days waiting but no receive any information plz tell my info

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Address: Ernakulam, Kerala, 682030

I been avid online user and paying pli premium is always a pain. The site never opens and i used multiple browsers like chrome, explorer... Why is it always so poor and inefficient?

This leads to delay in paying premiums and hence issue for customers who cant visit post offices on usual working hours.

Please resolve. Specially when we're moving towards 100% digital enabled environment, these hiccups reflects very poor image.

+1 photos

Nov 21, 2019

Complaint marked as Resolved

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2019

Postal Life Insurance [PLI] Customer Care's response The site is working fine. Kindly check link : https://pli.indiapost.gov.in/CustomerPortal/PSLogin.action

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Address: Ranchi Jharkhand

Mera pli no. - jh-144347-cs hai, pichhle kuchh mahino se maine jab bhi online se premium jamaa kiya hai mujhe apne account mein ek hi entry dekhne ko mila hai jabki pahle hamesha do entries dekhne ko milta tha. Mera aapse anurodh hai ki september aur october mahine ki dono entries mere account mein dikhane ki kripa karen ya fir is sawaal ka jawaab den ki aakhir dono entries kyon nahi dikhai ja rahi hain

+2 photos

Nov 8, 2019

Complaint marked as Resolved

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Address: Neemuch, Madhya Pradesh, 458441

Policy no : 3382656
Customer id: 70846101

I have tried to log-in in the online portal using my id & password many times and every time it shows an error of customer id/password invalid.

Also i have used forgot password option and has reset my password 5 times using the links received on my email still i am not able to log-in in my account, everytime same error is shown as "customer id and password is invalid".
Kindly solve this error asap.

Nov 22, 2019

Complaint marked as Resolved

Postal Life Insurance [PLI] customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2019

Postal Life Insurance [PLI] Customer Care's response Kindly share your photo of policy bond & screen shot of error.

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Sandip NK

from Pune, Maharashtra

Oct 30, 2019

I am not able to download receipt of payment paid by online of pli premium

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