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Postal Life Insurance [PLI] Complaints & Reviews

1.3
Updated: Apr 21, 2025
Complaints 1233
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319
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Postal Life Insurance [PLI] reviews & complaints page 27

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S
Shashikant Sinha
Mar 4, 2020
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Insurancepostal life insurance [pli]pending status of online payment
[resolved] postal life insurance [pli] — pending status of online payment


My policy no is[protected] and customer id is 65420695, i have paid 3 months premium online by credit card and 3 days gone my payment not success, its showing pending.
Kindly solve my problem. If it will not success kindly intimate me i will pay it again or pay by post office counter. If it will not pay kindly refund my amount.
Apr 4, 2020
Complaint marked as Resolved 
Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
Verified Support
Mar 04, 2020
Postal Life Insurance [PLI] Customer Care's response
Kindly provide following details: 1. Name of Policy Holder :

2. Policy Number :

3. Period of Premium paid :

4. Amount of Transaction :

5. Date of Transaction :

6. First Six Digits of Card No. :

7. Last Four Digits of Card No. :

8. Mobile number :

9. Transaction No. (starts with OR)
Mera credit card se rupees debit ho ga hai India post New Delhi ke name se but premium not successful in dikha raha hai policy number[protected]
Dharmendra Dhakarey's reply, Feb 13, 2020
Sir meri samasya solve Karo mere credit card main rupees debit hua wah bapas kitne din Bad ayega mera rupees 2/2/2020 ko online payment karne se India post New Delhi ke name se debit hua hai
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    SubhankarSingha
    Mar 3, 2020
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    Address: West Tripura, Tripura, 799007

    Dear sir, my policy no is[protected]. After complaining in consumer complaints my customer id was generated by postal dept. My customer id is 68665750. But after logging into my account i cannot find any details in my profile and also my policy is not showing in my online account, even my last name is missing in the account. Kindly look into the issue.

    Regards,
    Subhankar singha
    Mar 13, 2020
    Complaint marked as Resolved 
    Thank you, the problem has been resolved.
    Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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      P
      Paresh Sitapara
      Feb 27, 2020
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      Address: Chital, Amreli, Gujarat, 365620

      I paid installment of february through online infavour of policy no[protected]. Amount has been deducted from a/c but status is pending. The policy installment inr 2665 was paid on 026.02.2020. Now how can i get the payment receipt and pay the premium of the month march-2020. Please help me in this regard.
      Trancition id-txn#037195

      Please help me as soon as possible
      Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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        SubhankarSingha
        Feb 23, 2020
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        Resolved

        customer id generation

        Address: West Tripura, Tripura, 799007

        Sir,
        My policy no is[protected]. I am not able to generate customer id and because of that i am not able to log in to pli. I have approached post office pli section they have checked everything and that is correct. My email and mob is registered in policy but everytime when i go to generate id it is shown that you have entered wrong details approach to nearest post office.
        Thanks and regards
        Subhankar Singha...
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        ramkumar bommani
        from Hosur, Tamil Nadu
        Feb 22, 2020
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        related to pli online payment

        My name is bommani s ramkumar
        My policy no ap515056b
        Mob [protected]
        I have getting problem in my this policy for premium paid.
        I have paid october to feb premium rs 9714 online on 07 jan 2020 through hsbc credit card. The txn ref. No. Is vt200100060003090000223
        Acquirer ref. No. Is 74603630010000413781582
        But as on date the transaction status is showing as pending.
        I did not get any way for...
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        S
        sing song
        Feb 13, 2020
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        Resolved

        Address: karnataka, 577139
        Website: pli.indiapost.gov.in/CustomerPortal/PSLogin.action

        Hello sir/madam.. My recent attempts to login into my postal life insurance (Policy named santhosh) account is not succesfull despite providing valid username (Given by your department) and password.. The message is saying invalid username/password... I tried resetting the password with the assumption that password might have gone wrong but to no use...

        Help needed...
        Mar 27, 2020
        Complaint marked as Resolved 
        Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
        Verified Support
        Feb 25, 2020
        Postal Life Insurance [PLI] Customer Care's response
        Sir, Kindly use sign up processs again.
        Pli bond mising
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          skatre123
          Feb 9, 2020
          Resolved
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          Address: 444705

          Dear sir
          My name is sandip panjabrao karte
          My policy no[protected]
          Mob [protected]
          I have getting problem in my this policy for premium paid
          I have paid feb and march premium rs 3016 online by date 18 jan 2020 through sbi
          Transition id 1645449 and
          2nd transition id 1645432
          But it show 1 month paid premium only so i'm getting problem for this
          Feb 13, 2020
          Complaint marked as Resolved 
          Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
          Feb 20, 2020
          Updated by skatre123
          Dear sir
          My name is sandip Panjabrao katre my policy is Santosh and my policy no is[protected] mobile number is ([protected]) email address [protected]@gmail.com I have getting problem in my this policy for premium paid I have Paid February rs 3016 and March premium rs 3016 online by date of 18 janevari 2020 through SBI 1st transition I'd 1645432 and 2nd transition I'd 1645449 but it show only one month February paid premium so I am getting problem for this
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            Pratyay Mandal
            Feb 2, 2020
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            I paid installment of January through online infavour of policy no[protected].amount has been deducted from a/c but message given to me that the installment is unpaid. the policy installment INR 2122 .00atWD000009 was paid on 02.01.2020 at 23.17 now how can I get the payment receipt and pay the premium of the month February-2020.please help me in this regard.Same case is also happened against policy no[protected] in which INR 2111.00 was paid through online but message shows its still unpaid.
            Mar 27, 2020
            Complaint marked as Resolved 
            Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
            Verified Support
            Feb 25, 2020
            Postal Life Insurance [PLI] Customer Care's response
            Sir, Kindly check your bank account for refund. if you not received any refund till date, you may share your complaint at e-mail id: [protected]@indiapost.gov.in and [protected]@indiapost.gov.in for further action.
            Sir I applied for pli books since July 2019 but not Received books.
            Pli nor APS-88492-L
            pli nor APS-1242502
            My mob nor [protected]
            Pls solve problems!
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              Indira146
              Jan 31, 2020
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              Address: 3 middleton street, Kolkata-700071., Kolkata, West Bengal, 700071

              Dear sir,

              I have paid rs.6263/- towards dec 2019 vide online receipt no.[protected] dt.27.12.2019 but to my surprise, the updation has not been made till now. When i wish to pay my january instalment online, it is showing i need to pay dec 2019 & january 2020 i. E. For 2 months. Today, being the last date, please arrange for updation of dec 2019 payment in my policy and confirm by return mail to avoid late payment charges for january 2020, if i do not pay today. Please treat this matter most urgent. Please note i had been to your park street, kolkata po but they advised that they could not update the payment and suggested me to make a complaint.
              Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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                Dhana Sarkar
                Jan 16, 2020
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                Resolved

                Address: Debinagar, raiganj, Uttar Dinajpur, West Bengal, 733134

                I had pay online my policy premium through my debit card and the amount was already debit my bank account. But this amount not credit with my policy. I transaction on 31/12/2019for the month of december. My policy no wb-221405-cs. We have seen that the transaction was pending. Please sir to be care this. I hope this premium will be credited my policy so fast
                Mar 27, 2020
                Complaint marked as Resolved 
                Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                Verified Support
                Feb 25, 2020
                Postal Life Insurance [PLI] Customer Care's response
                Sir, your failed transaction amount has been refunded to your bank account. kindly check. if you have any issue related to refund of failed transaction, kindly send e-mail at [protected]@indiapost.gov.in for further action.
                I got my customer id and then i generated new password, Then after i tried to login with my account by providing correct details but getting always error like Invalid Customer Id/Password . So please check and resolve the issue
                Customer ID: 34366078
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                  S
                  SantoshPanda
                  Jan 12, 2020
                  Resolved
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                  Resolved

                  I recently got my customer-id and also updated password three time, but still not able to login to my account. It says invalid customer-id/password.

                  I tried different browser, different phones but login credential not working.

                  I am currently in us, just wondering whether it is restricting due to my location away from india.

                  Please advise what i can do to get access to online pli site and make my payments.
                  Mar 27, 2020
                  Complaint marked as Resolved 
                  Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 25, 2020
                  Postal Life Insurance [PLI] Customer Care's response
                  There is no issue related to location. you can pay premium through online portal. if you are facing login issue, kindly create new password by using forget password link.
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                    N
                    naveenkushi
                    Jan 8, 2020
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                    Address: 560068

                    Sir/Madam
                    I have paid Rs.8637/- towards the premium of my PLI policy online on 08/02/2020 for the period of 1/12/2018 to 31/01/2020. The payment was debited from account successfully... after this online PLI payment system shows that the payment for the same duration is still unpaid.
                    My PLI details are as follows:
                    Policy Number:[protected]
                    e-mail: ramya.[protected]@gmail.com
                    Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                    My password is locked please help me
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                      Nagasubi
                      Jan 6, 2020
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                      Address: D. ANANDASAMY

                      I submitted my p. L. I. Maturity claim on[protected]. My policy had already matured on 17 jan. 2019. Still it remains unpaid, despite my contacts made with vedaranyam post office (Pin code. 614810) and in turn with thiruthuraipoondi post office (Pin code. 614713) the claim remains unpaid due to the reasons best known only to the concerned authorities. As the time taken is more, i expect the higher authorities to help in realising my request. My cell number is [protected]
                      Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 08, 2020
                      Postal Life Insurance [PLI] Customer Care's response
                      Sir, you claim has been sanctioned on 07.01.2020. you may contact the post office where you submitted your claim.
                      Jan 09, 2020
                      Updated by Nagasubi
                      Though the response from P. L. I. Customer Care says that amount had been sanctioned, it is mystery to note that, the concerned Post Office say that they had not received any message or mail pertaining to my claim. Who is answerable?
                      Jan 09, 2020
                      Updated by Nagasubi
                      Complaint still remains unresolved. I couldn't get the money from the post office despite the response received from PLI Customer care.
                      Sir, my policy no. AP-503294-CS is matured on 19.dec.2019. I have submitted all my docs at sub post office, ashok nagar, eluru. Please let me know the claim status as I don't receive any communication on this till date and I have paid all premiums
                      Regards
                      L Suneetha
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                        navin323
                        Jan 5, 2020
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                        not able to generate customer id

                        Sir,
                        My policy no is[protected]. I am not able to generate customer id and because of that i am not able to log in to pli. I have approached post office pli section they have checked everything and that is correct. My email and mob is registered in policy but everytime when i go to generate id it is shown that you have entered wrong details approach to nearest post office.
                        Thanks and regards
                        Navin kr...
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                        VenkateswarluK
                        Jan 5, 2020
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                        Address: Delhi cantt

                        Hi sir, this is venkateswarlu kamepalli from andhra pradesh, i had opened my pli in jan 2010 in cmm jabalpur during training. Till now i have not received any receipt and/or policy bond. A monthly premium of inr 1975/- is deducted from my salary (Bond no-aps[protected]l). So it is requested to send my documents as soon as possible

                        My present address is

                        15221488l
                        Hav (Skt)
                        Venkateswarlu k
                        218 med regt
                        Pin-926218
                        C/o 56 apo
                        Delhi cantt-10
                        Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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                          simha1122
                          Jan 5, 2020
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                          Address: PENUMARTHI VILLAGE, TAMMAVARAM POST, East Godavari, Andhra Pradesh, 533005

                          Sir,
                          My name is simhachalam anaparthi, working in bsnl since 2009, i have took one pli from sirsi postal division when i was working in karwar district (Uttara kannada dt) in 2012. My pli polacy number is :kt-518965-t for 20 years it has been insured and it has been chosen for salary cutting.in july - 2017 i transferred to andhra pradesh circle, eluru ssa and posted to jto jangareddygudem.
                          I wrote letter to account section for salary cutting in jan-2018.in my salary slip they showing that pli subscription from jan-2018. For pli there is gap for subscription from july 217 to dec-2018. Unfortunately bsnl stopped salary cutting from may 2019. I requested and wrote a leetter to jangareddygudem post office in eluru district to update and change it to active state to pay the all the due,
                          Continuously i am approching since 1 and half month, but no use.
                          Pl solve the my issue as soon as possible
                          My name:simhachalam anaparthi
                          Mobile number:[protected]
                          Email:[protected]@gmail.com
                          Plino:kt-518965-t.
                          -a simha chalam
                          Jto bsnl
                          Jangareddigudem
                          Elurudt
                          Andhra pradesh
                          534447
                          Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
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                            Krishan7597
                            from Jaipur, Rajasthan
                            Dec 19, 2019
                            Resolved
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                            Resolved

                            Address: D-23shyampuri, Near kanta choraha opposite radhe swami satsang bhawan jhotwara, Jaipur, Rajasthan, 302012

                            Sir my policy no. is RJ-186852-CC. My payment of rs.53449 was not updated in my online pli status which was paid on dated 19.11.2018 . Transaction no. was OR[protected] and receipt no. was[protected]. Due to this my online pli statud shows lapsed so that premium payment option does not shown in my policy and i dont know how can i pay premium.even i have also paid november 2019 premium which was shown in my payment history .Please solve my problem as soon as possible so that i can pay premium of pli
                            Thank you
                            Feb 8, 2020
                            Complaint marked as Resolved 
                            Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                            Dec 19, 2019
                            Updated by Krishan7597
                            Sir my policy no. is RJ-186852-CC. My payment of rs.53449 was not updated in my online pli status which was paid on dated 19.11.2018 . Transaction no. was OR[protected] and receipt no. was[protected]. Due to this my online pli statud shows lapsed so that premium payment option does not shown in my policy and i dont know how can i pay premium.even i have also paid november 2019 premium which was shown in my payment history .Please solve my problem as soon as possible so that i can pay premium of pli
                            Thank you

                            Verified Support
                            Jan 08, 2020
                            Postal Life Insurance [PLI] Customer Care's response
                            Sir, the said premium has been updated in system and a premium receipt has already been sent to your registered e-mail id. Kindly check.
                            Dear sir i am no 13772929p naik swaran singh i have two plis in APS so I want to register my email and phone no in both for online access
                            1 APS_1409099L of RS 635 P/M
                            2 APS_1409146L of Rs 3175 P/M
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                              Jasilraj
                              from Kozhikode, Kerala
                              Dec 11, 2019
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                              Address: Kozhikode, Kerala, 673502

                              Sir,
                              I am having pli (Policy no:[protected] with you, i already registered for online facility with customer id : 64493609, but now while i tried to pay my premium it comes your id is locked, when go through forgot password link option the link is not generating. Kindly do the needful to activate my account.
                              Two days before i registered the same complaint, in this case they had closed the complaint by saying issue resolved but it is not solved
                              Registered mobile number : [protected]
                              Sum assured : 500000
                              Registered mail id : [protected]@gmail.com
                              Regards
                              Jasilraj. Tk
                              Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 12, 2019
                              Postal Life Insurance [PLI] Customer Care's response
                              your password has been resetted and a link will be received in your registered e-mail. kindly check and create new password.
                              Dec 27, 2019
                              Updated by Jasilraj
                              Issue not resolved
                              Don't get the password link on my mai
                              Not received any link to reset the password. Issue not solved
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                                remyakx
                                from Calicut, Kerala
                                Dec 11, 2019
                                Resolved
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                                Resolved

                                Sir/madam,

                                I, shashank tandon, pli (Ea) policy holder with policy no.[protected], whenver try to login with my login credentials like customer id and password in pli customer portal, it always says -"invalid customer id/password". What is this?, i can't understand it. I am using correct credentials. Even after clicking the link for password verification which i receive in my email id post using the forget password option, i am unable to open login as again it says - "invalid customer id/password".

                                Please look into the matter and enable me to login without getting such messages like - invalid password/customer id, because i am in my full consciousness using my credentials to login.

                                Please resolve it as soon as possible
                                Thanks and regards
                                Shashank tandon
                                Jan 12, 2020
                                Complaint marked as Resolved 
                                Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 12, 2019
                                Postal Life Insurance [PLI] Customer Care's response
                                Sir, your issue has been considered and being sent to concern team for further action. you may share screen shot of error on e-mail id: pli.[protected]@gmail.com.
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                                  Herenj
                                  from Bengaluru, Karnataka
                                  Dec 11, 2019
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                                  My PLI has mature and I had taken a loan from PLI as well, due to which my bond is deposited in postal, I apply in July 2019 to take my maturity amount its been 6 months, my PLI BOND has not arrived yet, solve my problem.

                                  The address of the post office where aply did-
                                  Hem Chandra Naskar Road, Subhas Sarobar Park, Pool Bagan,
                                  Beleghata, Kolkata, West Bengal - 700010

                                  Name - Nelson Herenj
                                  PLI Policy No - APS 1322698L
                                  Postal Life Insurance [PLI] customer support has been notified about the posted complaint.
                                  Dec 11, 2019
                                  Updated by Herenj
                                  Please solve my Problem quickly
                                  Customer id: 49277836
                                  Name : Md. Nasiruddin
                                  Login not possible, 4 time new password generated clicking forgot password and every time it is displayed that user id & password incorrect.
                                  I try to login PLI in postal site.It shows always invalid username and password while entering correct details. Resolve the issue otherwise difficult to pay my PLI every month by time.
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