Pothys Complaints & Reviews

I gave my ICICI ATM/Debit card to the cashier to pay for my bill for INR 1999. First he swiped and said that his machine responds with message 'Transaction unsuccessful. Please try again'. Since this is the first time for to hear such thing about my debit card since the time I started paying my bills using debit card some 6 years back, I said 'Please try again'.

Another person on the same counter adviced him to use another swiping machine. This time the transaction was successful and I got back my card.

After 2 or 3 minutes I got two SMS from ICICIBANK saying that two debits were done on my account for 1999 INR. When I said the same to the persons at the counter, they said 'Only with your consent we swiped for the second time. We can't help'. I was really shocked.

Immediately I callled ICICI customer care, explained the situation and asked them to check the last transactions. They said there were 2 successful debits for the said amount.

When I told this to Pothys people, they easily said 'Its usual only. This happens very often. Most of the times, the extra debit will be reversed by the bank itself. If not, please come to us. We'll give you a letter on our letterpad saying that the amount was credited to us only once and not twice'.

These words gave me a litte confidence. Still, I filled a complaint with ICICI bank as well to take necessary actions to get my money back. They gave a Service Request (SR) number and also asked me to get a proof from Pothys for non-credit to their account and to send the copy via FAX to[protected].

I also went to Pothys admin office to complain about this situation. They asked me to wait and meet someone called Mazooth.. But for my disappointment, he didn't showup to me. They later got all the details of the bill, payment receipt and my contact address, mobile details and told me to come the next day.

Today I will be going to meet them to resolve this issue.

Now, my concerns are
1. Since Pothys people are aware of this problem and had seen many such cases often, they should have taken some action to completely get rid of this issue either by sorting out with the concerned BANK for any technical issues.
2. If they had used the right machine for the first transaction itself, this problem would've not come. I suspect they purposefully did this, knowing completely well that the first machine may give such problem. They should have removed such machine. If they are keeping it and just playing around with customer's money, it highly comdemnable.
3. This problem has created deep worries in my mind that I will have to run behind bank and Pothys people to get my money back. This has caused me overhead and slippage from my daily schedules and lot more concerns.


I would strongly recommend the readers not to use any cards while purchasing at Pothys, Chennai.

I'll update again once the problem is completely solved and I get back my money.

We have gone to Pothys for purchase on 24.10.10. We have select the garment and billed. When we have to go to pay for that bill, there is huge rush because of Diwali. All the customers got tensed and scolding the billing staff. I am also in that crowd. The staff in the billing counter said commonly that don’t raise in your hand against me. So I have taken off my hand. But some other customers keep on raising the hands and he collect the cash from them and I woul keep on waiting. So again I raised my hand to give cash. Again he scolded me individually and told “ kaiya edumma”. I told that you have collected from others and made me waiting so that only have to do like that. But again he said roughly that what could you do if I didn’t get money no longer. I said that I’ll just go out of the showroom. I have no need to get insults by you. Talk with respect. We haven’t come here without any other go. For that he had told then why you came here?

So we can conclude that Pothys is a good showroom but the staff there worked like this fellow will spoil the growth of that shop and hurts the customers without meaningful. We can see there some other pleasing staffs also. But I never met such a person anywhere. He is unfit for this job. Pothys Management should take action on that person who was in the ground floor cash counter nearest to the staircase. (The mistake I did was that I haven’t noted that man’s name

Dear sir/madam,
I purchased on line product with www.pothys.com,but not received all the products.My transcation no [protected].Bill no 16270.I purchased two sarees worth 8000 rs and 6000 rs.They delivered 8000rs saree and left my 6000rs saree ,no proper response from them.A called Rajan he is the online dealer he is not responding properly and ilost my money and not received my product,this is second time they cheat me.They pass their complaint to couriers they have taken now i am the looser..Please do the needful to get my product or money.Thank you very much for your service online.

mycontact details
rachel nagasamy.
flat 2,cholmeley court
brockley hill
stanmore
uk
moblie[protected]
india 34/45,municipal qtrs
tb road
arakonam-631002
s.india.
[protected]-moblie
with regards
rachel nagasamy

Hello sir/Madam,
I brought the product with www.pothys.com online shopping.My transcation no [protected] and my bill no 16270 on first of nov2009.Ordered two sarees and paid for two sarees but received one saree and i am not getting proper response from them they are cheating me please sir do the needful.if we buy from uk online shops we are 100% sure we will receive the products but indian shops ,especially this pothys cheated me twice.Please do the needful for me.i beg you.Thank you for your speady action.
with regards
rachel nagasamy.

I PAID THE MONEY FOR THE GOODS AND THEY DIDNOT SEND ALL THE PRODUCT ,THEY SENT ONLY ONE INSTEAD OF TWO.THIS IS THE SECOND TIME CHEATING ME LIKE THIS.PLEASE DO THE NECESSARY ACTION.MY TRANSCATION NO IS [protected].BILL NO IS 16270.AMOUNT IS 4103.36 DOLLERS AND IN RS 6000 RUPEES.PLEASE DO THE NEEDFUL FOR ME .THANK YOU.
RACHEL NAGSAMY.

Dear Sir/Madam,
I bought two Kanjeevaram silk saree on line with pothys web site.My transaction no is [protected] and bill no is 16270.They took money for two sarees and sent only one .The cost of the saree which they left was $103.36 dollers.In indian currency is RS.6000.They took postal charge as well and they didnot send me one product.They are cheaters.It is second time happening for me.A MAN name R.J.RAJAN last time didnot respond properly and this time the same.I think he is the culprit.Please do the needful for me sir.I more frustrated with that insident.I have all the details and the mail from pothys. Thank you for helping me.
RACHEL NAGASAMY.

Dear Sir,

I am expecting a courier from New delhi, which has not been delivered till now, Its has been booked on 19.06.09 from New Delhi through pafex couriers vide wb #, Today we are in 22/06/09 and it has not been reached as of now, due to this delay my production is going to delay and we are going to face heavy loss Despite of several phone calls there is no proper response from your chennai office.

Kindly request you to clear this issue immediately.

Thanks & Regards
Ramesh.P