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Pothys Complaints & Reviews

www.pothys.com
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Updated: Oct 7, 2025
Complaints 243
Resolved
21
Unresolved
222
Bad 😕 It seems that Pothys has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Pothys reviews & complaints page 6

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Cynthia Soans
Sep 28, 2021
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We purchased 5 sarees worth 28075 from Pothys Whatsapp Call. From the 5 sarees four of the sarees are defective. They are not ready to give us our money back nor provide an exchange of these sarees. Basically looted us by giving us cheap and defective sarees. Can share only one picture but the same time of defect is present in all the sarees.
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    Radha Jayalakshmi Lakshminarayanan
    Sep 17, 2021
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    We purchased kids night dress in the pothys chromepet on sept 10 2021.. we bought nearly 5 night dress in banian cloth.. all the pants got teared at the leg joint on the day of wearing itself.. it's not about stitching.. the material quality is soo unworthy that as soon as the kid stretches the leflg, the joints in the pants teared.. I want this complaint to be addressed and either refund the money or give me a good return
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      Rmkvin
      Aug 29, 2021
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      We have bought jeans on 27th August and length to be adjusted .They told to come next day but till now nobody lifting the Landline and We did not expect irresponsible approach by Pothys.
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        N
        Neelima31
        Aug 17, 2021
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        Address: Mooleppadam Road MRRA 151, Vazhakkala Sidhartha- 12/20B

        My husband and I visited Ernakulam pothys today evening to buy clothes for Onam. However in the men's billing section the cashier told us to swipe our card. After entering the code, he got up saying there was a network issue and range problem and made us swipe our card again. Since we were still purchasing we couldn't check our netbanking and also we didn't expect such a fraud from a prestigious organization such as pothys. But after reaching home we discovered that money was debited twice. Rs 1295/- was debited twice. We would like to have that refunded. My husband will visit your store tomorrow for the same. Disappointed with the whole situation. Ruined our experience with Pothys as well.
        Pothys customer support has been notified about the posted complaint.
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          Namratha B m
          Aug 12, 2021
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          Address: Pothys bangalore kg Road. Chickpet

          I have been to pothys bangalore kg Road for saree shopping, I am very sure I carried a helmet while entering the shop, after returning back I left my helmet in shop itself, I called today morning 12th August, but they said they don't have any helmet. This is discussing, very poor customer service, staff are taking customers belongings. Please resolve this. You can check in cc tv as well I entered shop holding helmet in my hand it's in green color.
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            Jaya jovita
            Aug 10, 2021
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            Address: 51/b,packiya bhavan, Pallivillai vettoorinimadam, nagercoil

            Sir one weak before i parches saree by online but still not receive
            Pothys customer support has been notified about the posted complaint.
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              Thyagaraj M
              Jul 25, 2021
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              Address: Bangalore

              Hi,

              We are very much disappointed with employees I'll treated us at silk saree section at 2nd floor. As a result which leads us not to purchase hereafter at pothys Bangalore.
              Pothys customer support has been notified about the posted complaint.
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                S
                Saravanangh100
                Jul 24, 2021
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                Address: Chennai

                Today I went to pothys chennai, I ordered a tea in cafeteria, person in billing asked Rs 20, I asked him why 20, used to pay 10 before corona, he answered that they changed from 10 to 20 now, I shocked and felt very bad about pothys management, within Six month how one can increase the rate 100 percent

                They opened the cafeteria for customers to refresh while they purchase?

                But they are now greedy to earn money only not customers

                Dress prices also very expensive
                Pothys customer support has been notified about the posted complaint.
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                  A
                  AHR
                  Jul 22, 2021
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                  Address: Tnagar chennai

                  I got my order delivered today & found it was damaged order I’d is ORD_56623
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                  Pothys customer support has been notified about the posted complaint.
                  Jul 22, 2021
                  Updated by AHR                   Got damaged product ORD_56623

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                    M
                    moonto Sky
                    Jul 16, 2021
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                    Someone used my mobile number regards the purchasing... check the details of Customer id: 1139888
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                      S
                      Sarmila30
                      Jul 15, 2021
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                      I have purchased via WhatsApp online shopping and I paid for my package fee plus customs here. When I received my items I got one chudithar was damaged I have messaged them and they said it’s not damaged and nothing wrong with it even I send so many pictures they saying it’s material is like that I never saw material like that in my life. I am trying upload so many pictures but it’s not allowing me. Back side fully damage in the front some stone is damaged and front also have material issue.
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                        SGayathry
                        Jul 13, 2021
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                        Address: Vattiyoorkavu, Trivandrum

                        I visited Trivandrum Pothys today morning. After purchasing my items from the stationary (vegetables) section, I went to the billing desk. Multiple staffs were crowding near the bill section billing their own items and continuously wasting everyone's time by talking on and on with the billing staff. Also there wasn't sufficient social distancing which when I enquired why aren't they maintaining social distancing they got silent. Please try to make sure that the staff aren't crowding on the billing section like that often and try not to keep other customers in waiting cause they have places to be.
                        Pothys customer support has been notified about the posted complaint.
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                          Shantanu37
                          Jul 9, 2021
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                          Address: Flat A 302 VRR Vista appartments Kodigehalli main road

                          This is in reference to bill no DC95 dated 9th July generated from pothys Madurai store whereby we purchased 4 silk sarees today amounting to INR 15660 and despite confirming to us that blouses are not packed by salesman and charged in full no blouses are packed.
                          I am very upset with this approach & it simply spoil the image of pothys brand.
                          Pothys customer support has been notified about the posted complaint.
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                            Arjana
                            Jul 3, 2021
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                            Address: Tnagar

                            Today I have purchased grocery worth Rs 2552. Bill no 10/54521. I have purchased 2 Bella perefecta ultra maxi, but billed for 3. I have paid nearly 125 extra. Could you please help to refund it back.
                            Pothys customer support has been notified about the posted complaint.
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                              krvm boyzz
                              Jun 26, 2021
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                              I bought a new mobile. It is not working properly from the first use.batter gets down very fast and takes 7_8 hours to fully charged. Network gets always disconnected. given me the product without proper checkup.
                              Pothys customer support has been notified about the posted complaint.
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                                Nellai Muthu
                                Jun 5, 2021
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                                Address: Palayamkottai

                                I have ordered for 10 Items of provisional items yesterday morning, they called me today and told everything is ready, Still I am waiting for delivery. If any delay in your process, please tell your people to cancel the order, we could not wait for two days, in these lock down days. My mobile No. [protected]
                                Pothys customer support has been notified about the posted complaint.
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                                  B
                                  Bainy
                                  May 23, 2021
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                                  Sir/ Madam

                                  An order was placed by me via Pothys app on[protected] details of which is as follows:

                                  Order No.ODD34874
                                  Trans Amount Rs.4978/- (payment acknowledged via trailing mail)

                                  Not delivered so far. Kindly arrange to provide the details of non delivery.. I[censored]nable to process the request kindly intimate and refund the amount..

                                  Request to intimate the status at earliest please...

                                  Kind regards
                                  Bainy Johnson
                                  Vettucaud
                                  ph [protected]
                                  Pothys customer support has been notified about the posted complaint.
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                                    [email protected]
                                    from Mumbai, Maharashtra
                                    May 22, 2021
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                                    Refund email

                                    Hi i got my order delivered at home and i want to return one saree from my order as its not the same color shown in picture
                                    I tried to send email to [protected]@pothysmart.com but it says no email address available.
                                    Please help as return policy is 24 hours within order delivery
                                    My order number is 49772...
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                                    Sanqatar
                                    May 10, 2021
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                                    Address: 18 Keerthi Nagar 682304 Maradu

                                    1st online pothysmart purchase through online.
                                    Worst experience in my lifetime.
                                    We ordered for more than 7604INR.
                                    From your new ernakulam Branch.
                                    I ordered provisions and fruitsfrom Qatar to my old parents and found all rotten and stale fruits mango, watermelon, Blueberries, pinnaple.

                                    This will be our last order from our whole family in kerala.

                                    We informed the customer care through message and got just ignored us.

                                    I will sharing my experience to the whole South Indian state through all available Social Media.

                                    This should not happen to others.

                                    Bill No1-10/45351 dated 2nd May 2021 5.38pm.
                                    Bill No2-10/45353 dated 2nd May 2021 5.38pm

                                    My WhatsApp number is [protected]

                                    Please take care of your Service.
                                    Pothys customer support has been notified about the posted complaint.
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                                      Anashwara
                                      May 8, 2021
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                                      Address: Devi tourist home, near N. S. S karayogam, chettikulangara

                                      I have given online orders for grocery.
                                      Its been three days.
                                      They are not deliverying the items.
                                      When i called they said they will deliver at home.
                                      Here its nothing left to cook.
                                      Waiting for 3days.
                                      With isolation patients.

                                      They are doing wrong to the people.
                                      Pothys customer support has been notified about the posted complaint.
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