Pothys Complaints & Reviews

I got my order delivered today & found it was damaged order I’d is ORD_56623...

Someone used my mobile number regards the purchasing... check the details of Customer id: 1139888...

I have purchased via WhatsApp online shopping and I paid for my package fee plus customs here. When I received my items I got one chudithar was damaged I have messaged them and they said it’s not damaged and nothing wrong with it even I send so many pictures they saying it’s material is like that I never saw material like that in my life. I am trying upload so many pictures but it’s not allowing me. Back side fully damage in the front...

I visited Trivandrum Pothys today morning. After purchasing my items from the stationary (vegetables) section, I went to the billing desk. Multiple staffs were crowding near the bill section billing their own items and continuously wasting everyone's time by talking on and on with the billing staff. Also there wasn't sufficient social distancing which when I enquired why aren't they maintaining social distancing they got silent. Please try...

This is in reference to bill no DC95 dated 9th July generated from pothys Madurai store whereby we purchased 4 silk sarees today amounting to INR 15660 and despite confirming to us that blouses are not packed by salesman and charged in full no blouses are packed.
I am very upset with this approach & it simply spoil the image of pothys brand....

Today I have purchased grocery worth Rs 2552. Bill no 10/54521. I have purchased 2 Bella perefecta ultra maxi, but billed for 3. I have paid nearly 125 extra. Could you please help to refund it back....

I bought a new mobile. It is not working properly from the first use.batter gets down very fast and takes 7_8 hours to fully charged. Network gets always disconnected. given me the product without proper checkup....

I have ordered for 10 Items of provisional items yesterday morning, they called me today and told everything is ready, Still I am waiting for delivery. If any delay in your process, please tell your people to cancel the order, we could not wait for two days, in these lock down days. My mobile No. [protected]...

Sir/ Madam

An order was placed by me via Pothys app on[protected] details of which is as follows:

Order No.ODD34874
Trans Amount Rs.4978/- (payment acknowledged via trailing mail)

Not delivered so far. Kindly arrange to provide the details of non delivery.. I[censored]nable to process the request kindly intimate and refund the amount..

Request to intimate the status at earliest...

Hi i got my order delivered at home and i want to return one saree from my order as its not the same color shown in picture
I tried to send email to [protected]@pothysmart.com but it says no email address available.
Please help as return policy is 24 hours within order delivery
My order number is 49772...

1st online pothysmart purchase through online.
Worst experience in my lifetime.
We ordered for more than 7604INR.
From your new ernakulam Branch.
I ordered provisions and fruitsfrom Qatar to my old parents and found all rotten and stale fruits mango, watermelon, Blueberries, pinnaple.

This will be our last order from our whole family in kerala.

We informed the customer care through...

I have given online orders for grocery.
Its been three days.
They are not deliverying the items.
When i called they said they will deliver at home.
Here its nothing left to cook.
Waiting for 3days.
With isolation patients.

They are doing wrong to the people....

Dear sir,
I gave home delivery order on 6/5/2021.
Its been three days they are not responding to my orders. When i called they said they will deliver at home.
Its lock down now. I feel the crew is cheating...

I had ordered grocery from pothy's online grocery store . Order No ODD26377... Now staffs are calling and told me many of things are out of stock and many items have got change in price..
why u people are not putting correct price on website ?
So this is my first pathetic experience through online purchase......

நான் 5.5.2021 அன்று pothys mart app மூலம் 4000 ரூபாய்க்கு பொருள் வாங்கினேன்.. பணமும் செளுதிவிட்டேன்... ஆனால் இன்னும் என்னிடம் பொருள் வந்து சேர வில்லை ... அதற்கு தக்க பதிலும் pothys தரப்பில் இருந்து...

I have purchases wide debit card with Pothys, without my knowledge cashier redeemed my debit card cashback points. also not reduced in my bills, i fully paid the bill amount. after few days i checked my debit card points history, I socked full points redeemed by pothys....

Hi Team,
This is to bring to your notice that I had bought a silk saree on 18th May 2018, and I had just worn it once, and I have observed that the border of the saree is torn at two to three places. I am highly disappointed with this defect/Fabric improper in my saree. For your information I have been a regular customer of pothys and I have purchased several sarees from Pothys chennai and Tirunelveli branches.

Kindly...

Hi,
Today in pothys Salem I received a different pack that I haven't purchased. I received someone else parcel instead of mine.That parcel amount is 169 but inside that I could find 80RS worth one key chain only. Either I want my parcel back that I purchased or refund the amount ASAP. I have receipt that I purchased as a proof....

We went to Chennai T-Nagar pothys today afternoon. We went for a product exchange. We went to ground floor and said about the issue. Also we added that we do not have bill. They asked us to go to 6 floor and change the product. When we went there they asked us to go to first floor and exchange thaw sarees. But I’m first floor they said that the saree has to be exchanged at Pothys Hyper. We went there but they said that the saree has to...

Nobody's show blowses to my spose in blowse section @ now, Kindly advice your staff about customer's satisfaction.I and my family were regularly visiting the Trichy shop, this is the second time I felt insulted. We are the last generation people visiting shops directly for purchasing, but the next generation goes on line purchase whichy is highly friendly, fully customer focused.
Than You,
S.Somasundaram...