Pothys Complaints & Reviews

Hi my name is midhun By mistake i purchase a laptop lenovo G580 from your trivandrum showroom life style 5th floor on 27/04/2015 Now the lap is not working i walk to lenovo service center they said that as the machine was manufactured in the year of 2012 kindly contact your dealer for same . so i go to your store and they take over the product for service on the 27/3/2015 one Mr Vipin signed and sealed on the bill and said that wait for one week the will resolve the issue i agreed it then after call Vipin for status no one taking calls and if the pick call irresponsible talk with me the blaiming others and giving numbers of supervisors Mr Ramakrishnan no: [protected] and [protected] i dont know his name because till now he is not pick the call and Mr Ramakrisnan said that dead line date on yesterday 13/04/2015 now he is not pick the call is it my mistake that a product purchase from your shop .

I brought one titan watch from pothys trivandram but very next moth found watch is not working i inform the particular sales man .and i give the same time for repair my watch date of -12/02/2015 .they are not follow up situation my watch have one year warranty .if my watch is not get with in 2 days i will going through consumer court and i have right to claim

We went for purchase today. We purchased in different floors. We requested for single bill all floors bill together as I need to do credit card purchase and convert to EMI. In each and every floor they made us to walk to the some floor in charge and tell the reason for single bill. Starting from third floor to ground floor. In the ground floor one guy came and asked the same reason told the same to him and he said if we purchase this way exchange is not possible. He spoke in a way like his the owner and he is was very adamant in his words. There was no politeness at all. Very bad experience today.

i purchased a ironing table used for ironing the clothes 31/01/2015. at the time of purchasing the product the sales girl told me that there was only one unit was there which was used used as demo piece hence they were selling that at reduced price of 1500 rs. she also told me that there was no complaint to that product. Accordingly i bought the product for 1500rs instead of its orginal price. when i inspected the product after bringing it to the home i realised the defect, its four legs are correctly positioned hence we cannot keep the table stable on the floor. i personally contacted the concerned supervisor of shop. but he was not willing to replace the product or pay the compensation.my detailes given bellow. so kindly take necessary steps to replace the defect product or pay compensations. yours faithfully 04/02/2015 BINU K THOMAS ADDRESS THE PLANT MANAGER TRAVANCORE TITANIUM PRODUCTS LTD TRIVANDRUM -21 CONTACT NO [protected]

After having an happy shopping experience for nearly 40000rs in tirunelveli., went to the super mall for extra purchase which they gave as bonus rupees for purchase. The old ladies who used to put band for our materials gave us two covers with band, still a bag with silk saree was left, so she put a band on the or bag itself. After purchasing and once we came out found our bag with silk saree missing. Once we complianed with the security, he searched the places and found the bags lying in a corner in an perfect manner., not in a manner as though it has fallen by mistake. two staffs were standing as though they dont know anything, which was clearly visible. Looks like some mole in disguise of staff is in pothys trying to steal our sarees. This has lead to mental agony, as we had come to purchase for an spritual pur giving an bad sign.my suggesion to the pothys is engage young and energetic in Imptartant areas and to reduce crowd in super mall. you just have lost n customer for 30yrs, mr pothi...

I am Dr Suguna (MBBS, MD) working as Assistant professor in a medical college, Pondicherry. We had been to Pothys, Pondicherry on 17.10.2014 around 5 pm with my friend who is also a Doctor. After our purchase in the garment section for about Rs 1500, we went up to the supermarket section (fourth floor) to shop for our discount money of Rs 26/- But during the process of looking for Rs 26, we ended up purchasing items for Rs 478. When we came to the billing counter, the biller who was a female with a blonde hair, checked and billed our items. When the bill was about to be printed, i realised that i didn't provide her with the discount bill (Rs 26). Sooner i intervened and gave her the bill, for which she denied to include in the original bill (Rs478). When i asked her politely about what can be done now, she gave a very sarcastic reply " ADHELLAM INCLUDE PANNA MUDIYATHU, BILL CLOSE PANNIYACHU" . Then i asked her again what can i do with the bill now, she again said rudely and sarcastically in Tamil, " ANGA POI YEDHAVADHU CHAAT ITEMS VAANGI SAAPTUKONGA". After the final billing, we had to receive a balance of Rs 22, for which she gave a POPPINS worth Rs 2 without our consent and put in our bag. We were really pissed off with her bahaviour, and again purchased a KIT KAT dark chocolate worth Rs 25 in exchange for our discount coupon, and we still had a balance of Rs 1, for which she replied " INNUM Rs1 BALANCE IRUKU, YEDHAVADHU THINGS EDUTHUTU VANGA". We walked out of the supermarket since we were irritated by her foul behaviour. We also complained orally to the customer care in the same floor. We also registered a written complaint in the ground floor and spoke to the incharge person.But no actions have been taken yet. The very purpose of lodging this complaint is that, 1. the bad behaviour and arrogant attitude of the staff should be dealt with 2. it showed the height of disrespect towards people 3. if educated people like doctors can be humiliated this way, then wat is the state of poor illiterate people

We have purchased 2nos sarees from pothys cross cut road gandhipuram coimbatore. Sales personnel didn't check for any damage in the purchased material instead they said that there won't be any complaints in it. But there were several damages in the purchased sarees and for stitching we cut the edges. While stitching only we found the damage in it. When we tried to return them in the shop the sales personnel behaved in worst behaviour and said that we have cut the blouse piece from that saree. We orgued honestly that we didn't cut it. Finally the manager too didn't accept to exchange it. It was a clean cheating and we were upset that we lost our money and hard work.

sir, i purchased on 09.08.2014 in puducherry pothys for rs. 2796 in second floor, bill no. E380. i swiped my Debit card Indian Bank ATM once, it was slow, the man at the counter told me to do it the second time and the amount was debited. After few days, I took a mini statement and i found tha the amount was debited twice. I called your shop and they told me to complaint in the customer care. I went to my Indian Bank branch in Villupuram and complained. it is more than 45 days that i lodge the complaint, but still there is no reply from your side. Kindly do the needful and refund my money of Rs.2796 instantly.

I had purchased a lot of cloths for my marriage from thiruvananthapuram pothys showroom on 17.08 .14, while reaching home I found that my wedding shirt was unfit for me, so I went to pothys show room and demanded replacement for the same but they insulted me and ask to pay extra charge for the product of same company and MRP.

For our christmas purchase we went to pothys. We almost had purchased in major shops in pondicherry. We had purchased in KUMARAN SILKS, RAM SILKS, SATHYAM SILKS, AVANTHIKA & so on. In those shops the materiels are not displayed so that we can we can see and choose, there the staffs they take and show the materiels if we need to choose some spesific colour we need to spread the whole place & that will be disturbance to others, So only for that reason we go to POTHYS, but in some reason we need to rush this purchase due to rain, we planned for KID, & LADIES session, so in CHUDI session we brought 2chudi fro worth 2750/- but after comming home we saw the 1chudi was damaged in its stiching at inside and it was not in proper shape, & one more chudi was found to be missing of back design in chudi top, So we planed to go and exchange. First the supervisor saw and said hand was stiched so it could not be changed, next chudi he said the model its self like that so they cant change, then after so much time thay take the chudi here & there and making a scean then thay said THEY WILL CHANGE THE CHUDI WHICH WAS BACK DESIGN MISSING, in that chudi since it is cotton they took it because there is NO FAULT, but in next chuddi(SHIFFON) since the stiching was irregular and not good WE HAD BEEN CHEATED AND WE TOOK THAT, THEY SAID SINCE HAND IS STICHED IF IT IS REMOVED IT WILL BE SEEN HOLES SO OTHERS WOULD NOT TAKE. BUT NEXT DAY PATIENTLY WE REMOVED THE HAND AND WE PRESSD THE HAND IT IS SO CLEAR AND THERE IS NO HOLES SEEN. . . BUT NOW THE SUPERVISOR SAID HAND IS SMALL AND IT CANT BE CHANGED BUT SEVERAL TIMES THEY ALTERING AND PUSHING THE DAMAGED CHUDI BUT NOT ACCEPTING THEIR FAULT. KINDLY FRIENDS PLEASE BE SO SO SO SO SO SO SO SO SO SO SO CARE FULL WITH THIS GUYS TRICKY AND SMART GUYS CHEATERS TEHY DO ALL NONSENCE TO SELL THEIR PRODUCT. WHAT DO THEY GET FROM THIS. DOES CHANGING OF CHUDI WILL LEAD TO ANY LOSS FOR THEIR REVENUE. BUT NOW I SAY NO MORE WE WILL BE THERE AGAIN OUR PURCHASE OF 16000/- PER YEAR WILL BE LOSING TO THEM, EVEN THOU THAT IS NOT A GREAT LOSE TO THEM WE WONT RECOMMEND POTHYS TO ANY ONE MORE. IF YOU NEED TO PURCHASE IN PONDICHERRY KINDLY PREFERE ANY OTHER SHOPS RATHER THEN POTHYS the cheaters.

one time i was purchase chutithar in madurai pothys, before purchase i asked sales man chudithar now purchase but not satisfaction to my family members then i will xchange it, manager said sure sir u can xchange any branch of pothys, my native place tirunelveli so i came in tirunelveli ,then i were go to the tirunelveli POTHYS sir xchange the chutithar, chuti section manager said chuti purchase from which branch same branch u can xchange then i am fight with manager then xchange it

I purchased a casual shirt for Rs.1375. While I took the shirt from the gallery there was a discount tag of 15% on it. When I billed for it there was nothing deducted for the discount. When I checked with the packed product, the tag was removed. I immediately inquired with the person in charge he gave some lame reasons without proper respect. I will never enter POTHYS again.

BEWARE OF THE DRESS MATERIALS YOU PURCHASE FROM POTHYS , CHENNAI.

I was surprised that how come a famous/well known cloth store in Metro could sell cheap dress materials at high cost nearly Rs.1000. i brought a cloth material it got faded when i was wearing it for the first time and when i tried to wash it the cloth got fully faded. I'm sure, its their mistake but as a customer I made a loss. In-fact I exchanged the one which I bought originally due to quality. After exchange, even the second one didn't go well.It actually tore after my first wash, disappointed & not interested to exchange it again. I just left it there .However I wish to you all keep informed.

Remember to double check the QUALITY, do not go with only FASHION or DESIGN.

POTHYs - the worst experiences i have ever faced.....

Situation 1: Planned to purchase some cloths in Pothys, T-nagar. After reached the crowded T-nagar via duraisamy subway, i managed to get into Pothys parking lot just opposite to that building. After parked the bike, the security persons informing me that, "you should show pothys purchase bill while getting the bike in return, otherwise you have to pay rs.100 fine" (really non-sense response i have ever heard). So, i asked, what would i do if i wont like & purchase anything in pothys, he said, "you ve to purchase minimum of rs.100, we invested crores of rupees in buying this parking lot opposite to our shop"... (wat wud we do if he invested in parking lot, Are they thinking that we people are nuts? And then he is saying, "if you are not able to purchase for even rs.100, dont come pothys".....

Situation 2: Inspite of this, me, my brother and his wife went to the shop to complaint this incident and to purchase some shirt materials in 5th floor, after selected the clothes, we just stepped out of the floor to drink water with clothes in our hands, suddenly one security person, forcefully pulling the clothes from my hand and from my brother's wife's hand... thinking like we stolen the cloths, wat other people will think if dey do lik this.. dey dont know what is manners and how to behave with customers.. they cud have tell the way where billing is done instead of ill-treating like this.... then we thrown this shirt material and stepped out of the shop....

After this, i have decided i will never purchase anything from Pothys and i will advise all my friends, relatives not to go this irresponsible shop ever again!

I want to bring this to Pothys upper level management... So, whereever i can, i am posting my worst experience with Pothys...

I gave my ICICI ATM/Debit card to the cashier to pay for my bill for INR 1999. First he swiped and said that his machine responds with message 'Transaction unsuccessful. Please try again'. Since this is the first time for to hear such thing about my debit card since the time I started paying my bills using debit card some 6 years back, I said 'Please try again'.

Another person on the same counter adviced him to use another swiping machine. This time the transaction was successful and I got back my card.

After 2 or 3 minutes I got two SMS from ICICIBANK saying that two debits were done on my account for 1999 INR. When I said the same to the persons at the counter, they said 'Only with your consent we swiped for the second time. We can't help'. I was really shocked.

Immediately I callled ICICI customer care, explained the situation and asked them to check the last transactions. They said there were 2 successful debits for the said amount.

When I told this to Pothys people, they easily said 'Its usual only. This happens very often. Most of the times, the extra debit will be reversed by the bank itself. If not, please come to us. We'll give you a letter on our letterpad saying that the amount was credited to us only once and not twice'.

These words gave me a litte confidence. Still, I filled a complaint with ICICI bank as well to take necessary actions to get my money back. They gave a Service Request (SR) number and also asked me to get a proof from Pothys for non-credit to their account and to send the copy via FAX to[protected].

I also went to Pothys admin office to complain about this situation. They asked me to wait and meet someone called Mazooth.. But for my disappointment, he didn't showup to me. They later got all the details of the bill, payment receipt and my contact address, mobile details and told me to come the next day.

Today I will be going to meet them to resolve this issue.

Now, my concerns are
1. Since Pothys people are aware of this problem and had seen many such cases often, they should have taken some action to completely get rid of this issue either by sorting out with the concerned BANK for any technical issues.
2. If they had used the right machine for the first transaction itself, this problem would've not come. I suspect they purposefully did this, knowing completely well that the first machine may give such problem. They should have removed such machine. If they are keeping it and just playing around with customer's money, it highly comdemnable.
3. This problem has created deep worries in my mind that I will have to run behind bank and Pothys people to get my money back. This has caused me overhead and slippage from my daily schedules and lot more concerns.


I would strongly recommend the readers not to use any cards while purchasing at Pothys, Chennai.

I'll update again once the problem is completely solved and I get back my money.

We have gone to Pothys for purchase on 24.10.10. We have select the garment and billed. When we have to go to pay for that bill, there is huge rush because of Diwali. All the customers got tensed and scolding the billing staff. I am also in that crowd. The staff in the billing counter said commonly that don’t raise in your hand against me. So I have taken off my hand. But some other customers keep on raising the hands and he collect the cash from them and I woul keep on waiting. So again I raised my hand to give cash. Again he scolded me individually and told “ kaiya edumma”. I told that you have collected from others and made me waiting so that only have to do like that. But again he said roughly that what could you do if I didn’t get money no longer. I said that I’ll just go out of the showroom. I have no need to get insults by you. Talk with respect. We haven’t come here without any other go. For that he had told then why you came here?

So we can conclude that Pothys is a good showroom but the staff there worked like this fellow will spoil the growth of that shop and hurts the customers without meaningful. We can see there some other pleasing staffs also. But I never met such a person anywhere. He is unfit for this job. Pothys Management should take action on that person who was in the ground floor cash counter nearest to the staircase. (The mistake I did was that I haven’t noted that man’s name

Dear sir/madam,
I purchased on line product with www.pothys.com,but not received all the products.My transcation no [protected].Bill no 16270.I purchased two sarees worth 8000 rs and 6000 rs.They delivered 8000rs saree and left my 6000rs saree ,no proper response from them.A called Rajan he is the online dealer he is not responding properly and ilost my money and not received my product,this is second time...

Hello sir/Madam,
I brought the product with www.pothys.com online shopping.My transcation no [protected] and my bill no 16270 on first of nov2009.Ordered two sarees and paid for two sarees but received one saree and i am not getting proper response from them they are cheating me please sir do the needful.if we buy from uk online shops we are 100% sure we will receive the products but indian shops ,especially this pothys cheated me twice.Please do the needful for me.i beg you.Thank you for your speady action.
with regards
rachel nagasamy.

I PAID THE MONEY FOR THE GOODS AND THEY DIDNOT SEND ALL THE PRODUCT ,THEY SENT ONLY ONE INSTEAD OF TWO.THIS IS THE SECOND TIME CHEATING ME LIKE THIS.PLEASE DO THE NECESSARY ACTION.MY TRANSCATION NO IS [protected].BILL NO IS 16270.AMOUNT IS 4103.36 DOLLERS AND IN RS 6000 RUPEES.PLEASE DO THE NEEDFUL FOR ME .THANK YOU.
RACHEL NAGSAMY.

Dear Sir/Madam,
I bought two Kanjeevaram silk saree on line with pothys web site.My transaction no is [protected] and bill no is 16270.They took money for two sarees and sent only one .The cost of the saree which they left was $103.36 dollers.In indian currency is RS.6000.They took postal charge as well and they didnot send me one product.They are cheaters.It is second time happening for me.A MAN name R.J.RAJAN last time didnot respond properly and this time the same.I think he is the culprit.Please do the needful for me sir.I more frustrated with that insident.I have all the details and the mail from pothys. Thank you for helping me.
RACHEL NAGASAMY.