Provogue India Complaints & Reviews

Address: Mumbai City, Maharashtra

Website: provogue.com

Order No s #[protected] & #[protected] dtd 23 Sept 2016
Ordered 2 pepvogue watch using a offer for State Bank debit card holders.
Refund not received even after 1 month of cancellation.
cancellation date: 27/09/2016
Oct 24 received a mail from customer care mentioning successfull refund, and a wait period of 3-4 working days.
Today 1st Nov, 2016. Yet to receive a single rupee from Provogue.

Provogue India customer support has been notified about the posted complaint.

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A

Alkech

from Ahmedabad, Gujarat

Nov 10, 2016

I ordered a duffle bag for offer from hdfc netbanking offer and paid 300 rupees. Order no[protected] placed on 13 oct 16.till now i have not received my order. They are saying not delivered and canceled my order but not refunded my money till now nor sending new item

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Alkech's reply, Nov 11, 2016

My problem have been resolved they have send my item so no complaints for provogue

P

Prabhanjan Jaganathan

from Coimbatore, Tamil Nadu

Nov 10, 2016

Hello. My order # is[protected] & i want to cancel my order. No responses to my call. No one is picking the call. I ordered on 04NOV16.

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Respected sir,
I placed an order having no.[protected]A white bag) that was an offer to me on my netbanking of hdfc bank, i. E i have to pay just delivery charger 299/- and i ll receive above mentioned bag,
So on wednesday[protected] time was 09:15am i placed an order and paid 299/- to company through hdfc netbanking...

Then on same day on time 09:25 am i received a sms —
From vm-provog
Dear customer,
Thank you for placing your order with us. You will receive your order #[protected] within 28 working days from the date of order placement.
Provogue.

But now on 27.10.2016 while i am checking my order status then it shows that status is complete...
No tracking information available...

Estimate time of delivery is 25.10.2016..

I am shocked, yet i didn't receive any order sir.
Regards... Gagandeep singh [protected]

Provogue India customer support has been notified about the posted complaint.

Oct 27, 2016

Updated by gagan sohal helo sir,
It is totally fake, , , , , ,
now i received a call from provogue company having no [protected] named Sanjeev
he told me that your payment had not received to our company of 299/-
and send me message of transaction 9999/- and asked for OTP...
what is this...????????

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U

ukc

from Bengaluru, Karnataka

Nov 4, 2016

Till date i have not received the ordered item.
order no. PROV1277974.
please make an arrangement to delivery the item without delay.

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A

Amit Bhide

from Pune, Maharashtra

Nov 7, 2016

Not received yet and no information is made available

Expected delivery was showing as 31/08/2016 and for more than two months, trying to contact customer care no. but no response

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G

ganesh appana

from Aurangabad, Maharashtra

Nov 14, 2016

I have purchased sunglass on Oct 18 2016, but my order not received

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Address: 560060

Hi, i have placed order as per offer on hdfc bank account for provogue sunglasses for which shipping charges of rs. 299 got debited from my account. I have ordered the sunglasses on oct 14, 2016. Received a message that my order is placed. There is no tracking order information available on provogue website and the status is showing as complete with the delivery date of 19th october 2016. But i have not received the order yet.

Please help me get the delivery of sunglasses or refund the amount i have already paid.

Thanks,

Provogue India customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110028

Website: Online Shopping Portal

Provogue rolled out an offer with the HDFC bank in which any HDFC customer was eligible to buy provogue Watch/bag on the payment of Shipping charge only. I have purchased one Canvas duffle bag with the provogue order #[protected] on October 12, 2016 10:44:21 AM IST and made the payment with my HDFC Net Banking.

Still the status shows as "No tracking details. We're preparing your order. Courier information will be updated soon." from past 12 days.

Also, I didn't receive any order status mail/call/sms nor getting no response from Provogue Customer care through either Contact Number or Email.

Nov 30, 2016

Complaint marked as Resolved

Provogue India customer support has been notified about the posted complaint.

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Priyanka Sawarkar

from Pune, Maharashtra

Oct 31, 2016

I have order wallet having Order Number[protected] via HDFC site on 31st Aug. . I havn't received it yet. this is so annoying. worst service ever.
This is 3 rd time I am dropping email and N numbers of costumer care call - no one picked.

~ Priyanka Sawarkar
Ph no : [protected]

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Address: 411041

Website: www.provogue.com

Inspite of my repeated follow-ups over email, the order placed against the captioned order no for Ladies Jute Bag Orange has not yet been delivered to me. The customer care number of provogue[protected] is never operational and is always busy . I think they deliberately have such arrangements so as to avoid customer calls. Initially, I got one email mentioning that the goods would be delivered shortly. Now that I have not received the goods and am following up for the delivery, I have started getting sort of auto emails that you can track your order for which a link is provided. The courier service of Overnite Express is also pathetic and never available over phone.

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Address: 781006

Website: hdfc

I had placed an ordered though hdfc bank offer on 24th august 2016 and rs. 299 as delivery charges have already be paid. It's been more than 28 working days but i haven't received my order yet (Order #[protected]. I have contacted the customer care via email twice on 1st oct 2016 and 3rd oct 2016 but they only asked me to check order status online which says order not yet dispatched. The customer care number provided on the website seems to be no longer in existence, as i have tried calling them numerous times but just hear a dial tone.

I don't expect any response now. But want others to be aware of these fraudulent offers and worst customer service of provogue. I am trying to find out what legal action can be taken. Will need to write to hdfc about such frauds through their promotion sites so that this promotion is discontinued from their website.

Provogue India customer support has been notified about the posted complaint.

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A Essaki Muthu

from Mumbai, Maharashtra

Oct 31, 2016

I have placed order and Order Number[protected], I could n't track my order staus after One week too, No phone call communication. I have made a payment while purchasing.very very worst experience.

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Address: Nashik, Maharashtra, 422008

Website: www.provogue.com

Order No. : #[protected]
I have placed my order on 21st july 2016,
Still i am not able to receive my product, why i am not able to receive my product yet its 21st july when i placed order they have already received money then why they are not delivering my product
shipment awb number is invalid i am checking since few months,
its gojavas who dont have contact number, and provogue is also not receiving my calls
please help

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Address: 411051

Website: www.provogue.com/institutional-sales

Hi,
Please confirm on my order status as not getting any proper way out for below order by using code given by axis bank for below product.
Hope its not a fraud...!!!
Order date 30aug2016
Item - provogue gym bag
Hipping charges paid - inr 299.00
As per sms received from provogue team expected date of delivery - w/i 28working days.
No one is answering /nor replying on

Contact number :[protected] between 10.00 am to 6.30 pm (Monday to friday)

[protected]@provogue.com

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Priyanka Maniyar

from Pune, Maharashtra

Oct 24, 2016

My order no is[protected] and os more than 60 days i havent received my order. Money is deducted from my a/c..i am unhappy with ur services..plz resolve my complain asap...

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Address: Bangalore, Karnataka, 560066

Website: www.provogue.com/tablerate/index/addorder

Hi, I have placed order as per offer on hdfc bank account for provogue sunglasses for which shipping charges of Rs. 299 got debited from my account. I have ordered the sunglasses on Oct 11, 2016. Received a message that my order is placed. There is no tracking order information available on provogue website and the status is showing as complete with the delivery date of 14th October 2016. But I have not received the order yet.

Please help me get the delivery of sunglasses or refund the amount I have already paid.

Thanks,

Oct 25, 2016

Complaint marked as Resolved

Received the package from Provogue, finally, though the sunglasses were not worth the money, not even for the price of 299(as delivery charges)

Provogue India customer support has been notified about the posted complaint.

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K

kameshpandey

from Pune, Maharashtra

Jul 27, 2017

I received a defective sunglasses. I tried to contact the customer care but was unsuccessful. Wrote mails to customer care but only got automated response and no action. Its really frustrating.

Only once could I contact the customer care person named Reshma, on 19-July-2017 and she promised that some one will contact me soon and the glasses will be replaced but since than I have not heard from anybody

I am attaching snap of my order. Kindly help

Regards,

Kamesh

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Address: Pune, Maharashtra, 411057

Website: www.provogue.com

Name: amansingh
E-mail: [protected]@gmail.com
Telephone: [protected]
Comment: oder status[protected]

Its been more then 45 days order is placed its not delivered. Mailed for more then 10 times auto generated reply always. Money is paid and no number are reachable for customer care. Its worst service faced by me no reply no status nothing. The track button for order does not work.

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Address: Mumbai City, Maharashtra, 400103

Website: www.provogue.com

I had placed an ordered though hdfc bank offer on 24th August 2016 and Rs. 299 as delivery charges have already be paid. It's been more than 28 working days but i haven't received my order yet (Order #[protected]. I have contacted the customer care via email twice on 1st Oct 2016 and 3rd Oct 2016 but they only asked me to check order status online which says order not yet dispatched. The customer care number provided on the website seems to be no longer in existence, as I have tried calling them numerous times but just hear a dial tone.

I don't expect any response now. But want others to be aware of these fraudulent offers and worst customer service of provogue. I am trying to find out what legal action can be taken. Will need to write to HDFC about such frauds through their promotion sites so that this promotion is discontinued from their website.

Provogue India customer support has been notified about the posted complaint.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Oct 10, 2016

Dear Customer,

Regret the inconvenience caused and we are keen on discussing the concerns you have.

Request you to write to us at [protected]@hdfcbank.com along with your customer ID, offer details and registered contact number. Kindly quote the ref ID TTU[protected] in subject line.

-Natasha
HDFC Bank Customer Assistance

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Hi,

There were 2 shipments ordered as follows.
#[protected] delivered.
#[protected] not delivered yet (Recieved message for delivery on 29th sept but yet to deliver awb number - s[protected], orderno - prov1205789).
Above orderno, awb no both are showing as invalid to track on site.

Please do the need ful at the earliest.
Regards,
Rahul

Provogue India customer support has been notified about the posted complaint.

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pramodh k n

from Gurgaon, Haryana

Oct 17, 2016

Even I am facing the same issue, however from your comment I can see that your first consignment was delivered can you let me know who was the courier partner for the first one, so that atleast I can track through courier?

Thanks
Pramodh K N

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Address: 560037

Website: provogue.com

Hi,

I ordered for a canvas bag through provogue, payment is done through citrus gateway and money got deducted but we did not get any order confirmation.
Now on complaining and sending repeated mails they are not replying.
I want my order to be places or money to be refunded.
Mail id : [protected]@gmail.com
Transactionid :[protected]
Bank : hdfc
Bank account holder name : vedashri kolwadkar

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Address: 136118

Website: provogue.com

Dear team

You are not understanding my concern. Please check below status in which estimated delivery date is 28-9-16 which is already passed & no information
Regarding courier.

From: [protected]@provogue.com

Greetings from provogue!
We’re sorry that you are struggling to find out your order status. Please follow the link http://www.provogue.com/tablerate/index/addorder/ to track your order.in case your order has not been dispatched, you will not be able to check the estimated delivery date and the status shown will be processing.

Provogue India customer support has been notified about the posted complaint.

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Bkumar singh

from Delhi, Delhi

Oct 14, 2016

I purchased a provogue watch, order no.[protected] dated 07.10.2016. But it is not working.inovice no 6c[protected] dated 08.10.2016. So please repair this watch as soon as possible.

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Address: Nagpur, Maharashtra, 440010

Website: www.provogue.com

We are the super stockiest of Provogue deos division for Vidharbha region, company has defaulted us by not paying our claims and fail to withstand their promises to provide us with employees who can work for us.
We went to corporate office but they started to fight with us.
2-3 employees of the company still pick up our call and says we will do it.
I want to lodge a complaint against this fraud Provogue company.
[protected]@gmail.com

Provogue India customer support has been notified about the posted complaint.

Sep 28, 2016

Updated by Abhir1234 Call to national consumer forum on their toll free number n tell them everything
They can provide u the solution

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chandrakant more

from Pune, Maharashtra

Sep 29, 2016

I have ordered sunglasses online with offer from HSBC payment options was only through debit/netbank.amount deducted and when now tracking order showing complete and estimated delivery date as 22sep(which is already gone). Can you please send me status else refund the amount.
Order details # name chandrakant more contact [protected]

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Address: Chennai, Tamil Nadu, 600032

It has been 10 days now since i received an email stating that a person will come to collect my parcels (Returns). I have followed-up in email twice and the saddest part is i neither received any response nor there is anyone to pick the call on the customer care numbers. Copied the email below for reference and i need a stringent action to be taken on this. Thought of sharing this worst experience with your brand over all the social networks:

Customer care
To [protected]@yahoo.com
Sep 14 at 6:48 pm

Dear myself,

We would like to acknowledge that we have received your request and a ticket has been created.
A support representative will be reviewing your request and will send you a personal response. (Usually within 24 to 48 working hours).

Thank you for your patience.

Sincerely,
Provogue india ltd support team

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Address: Mumbai City, Maharashtra, 400703

Website: www.provogue.com

I had ordered a watch with order no.[protected] via ICICI bank offer o[censored]sing the coupon code ICICI2014 on 21st Aug 2016 but i had not recieved the watch till 26th September 2016. The money has been deducted from my account but order has not been recieved. In fact the status on tracking shows complete despite such a delay. The customer care is pathetic as they just dont pick up the call. I request you to either complete your order or refund back my money.

Provogue India customer support has been notified about the posted complaint.

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chandrakant more

from Pune, Maharashtra

Sep 29, 2016

I have ordered sunglasses online with offer from HSBC payment options was only through debit/netbank.amount deducted and when now tracking order showing complete and estimated delivery date as 22sep(which is already gone). Can you please send me status else refund the amount.
Order details # name chandrakant more contact [protected]

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Address: Mumbai City, Maharashtra, 400 053

Website: provogue.com

I had placed an ordered though hdfc bank offer on 03/sep/2016, my account has been debited for rs.299/. But i haven't received my order yet (Order #[protected]. I tried contacting customer care through email but didn't get any response.

I don't expect any response now. But want others to be aware of these fraudulent offers and worst customer service of provogue.

Sep 28, 2016

Complaint marked as Resolved

Order was delivered the day after my complaint at my Delhi address.

Provogue India customer support has been notified about the posted complaint.

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Address: 577004

I am naveen g nagathan and i have ordered a watch though hdfc bank offer on 02/aug/2016. My account has been debited for rs.299/-. But i haven't recieved any order details and consignment till.

Look into the matter and arrange to send the consignment or / refund of amount. Transaction details mentioned below for your reference.

Ref-citruspr-[protected]-30-7-16

Thanks
Naveen g nagathan
[protected]

Aug 5, 2021

Complaint marked as Resolved

Provogue India customer support has been notified about the posted complaint.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 26, 2016

Dear Customer,

Request you to provide us your customer Id, issue details, transaction details, date/time of transaction and registered contact details at [protected]@hdfcbank.com. Please mention Reference Id TTU26091618 in the subject line. Our concerned team will get back you.

-Natasha
HDFC Bank Customer Assistance

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Address: Gandhinagar, Gujarat, 382028

Website: www.consumercomplaints.in/new_complaint

I had ordered a provogue watch through icici bank credit cards voucher no icici2014. The watch which i received yesterday is a faulty one. There is a minor damage mark on the dial. Also, the watch is not working properly. Sometimes its too slow & sometimes it runs too fast.

It is such a shameful matter that customers are handed faulty pieces in the name of discounts.

Kindly arrange for a replacement of the same as early as possible. My communication details are: abhishek. [protected]@gmail.com & contact number is [protected].

Provogue India customer support has been notified about the posted complaint.

Sep 21, 2016

Updated by AbhiAtharva I had ordered a Provogue watch through ICICI Bank Credit Cards Voucher no ICICI2014. The watch which i received yesterday is a faulty one. There is a minor damage mark on the dial. Also, the watch is not working properly. Sometimes its too slow & sometimes it runs too fast. Also, the belts are of very low quality.

It is such a shameful matter that customers are handed faulty pieces in the name of discounts.

Kindly arrange for a replacement of the same as early as possible. My communication details are: abhishek.[protected]@gmail.com & contact number is [protected].

Provogue India Complaints & Reviews

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Provogue India reviews & complaints page 10

Order no s # 392091974 & #392091998 dtd 23 sep 2016

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Watch not received

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Provogue india account debited - order not received, customer care doesn't respond

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Account debited - order not received

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Faulty provogue watch

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