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Provogue India Complaints & Reviews

www.provogue.com
1.2
Updated: Apr 19, 2025
Complaints 885
Resolved
210
Unresolved
675
So far, so good. Provogue India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Provogue India will keep up the work and continue to help more customers with their concerns even better 🤝
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Provogue India reviews & complaints page 12

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A
ami18
from Delhi, Delhi
Aug 11, 2016
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Address: Mumbai City, Maharashtra, 400 053
Website: www.provogue.com

I have purchased one provogue watch on 16th july 2016 thorugh icici bank under special privilege. I have not received any communication regarding my order. I tried to check the status of my order and it is showing complete. Estimated delivery date is 1st august whenever i have tried to track it its showing wrong awb no. Please return my amount or send me the watch as soon as possible.
Provogue India customer support has been notified about the posted complaint.
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    S
    Srikanth Bangalore
    from Delhi, Delhi
    Aug 9, 2016
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    Address: Mumbai City, Maharashtra
    Website: Prologue.com

    My order#[protected] shows as complete with AWB# MUMPVGP866059 since 3rd August, but I haven't received the product till now. I checked with Gojavas and they say this is an invalid AWB number.
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      A
      Akshay Makharia
      from Mumbai, Maharashtra
      Aug 9, 2016
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      Address: Mumbai City, Maharashtra, 400059
      Website: www.provogue.com/icicicreditcard

      I had recently ordered provogue watch online as there was offer valid only for icici bank credit card customers on provogue watches for rs 299/399. On 25th july i ordered for the provogue watch on http://www.provogue.com/icicicreditcard website and made payment with my icici credit card of rs 299. But till now i have not received any order confirmation message or mail. I cant even track my order because i dont have the track order no.
      Provogue India customer support has been notified about the posted complaint.
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        S
        Sumitpihu
        from Chittur, Kerala
        Aug 8, 2016
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        Address: Mysore, Karnataka, 570027
        Website: Www.provouge.com

        Dear sir, i ordered provogue watch with order no[protected]. But i got my parcel empty. There is no watch inside the box.
        I think this is very bad. I never thought that that is also possible. Please take my problem seriously.
        View replies
        My orders no are[protected] and[protected]. Its since week since i ordered my order, whenever i check the status it is showing 'processing'. I ordered it through axis bank offer. I want to gift it to someone and don't know whether i will able to gift it on 17/8/16. I live in amritsar, punjab(143001)
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          R
          Renuka Els
          from Delhi, Delhi
          Aug 8, 2016
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          Address: Mysore, Karnataka, 570027
          Website: provogue.com

          Hi team,
          I ordered provogue duffle bag from hdfc offers when i converted my credit card bill to emi. My order no. Is #[protected] and awd #mumpvgp866338. I am unable track this order because of invalid awd number. I didn't receive my order but the status is complete. I called provogue customer care but they didn't take my call and i also mail them regarding this but no response. Please look into this issue as soon as possible.
          Provogue India customer support has been notified about the posted complaint.
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          I had ordered convas hobo bag via axis bank offer but it is not shipped yet..
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            K
            Karan_khmn
            from Chennai, Tamil Nadu
            Aug 8, 2016
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            Address: Bangalore, Karnataka, 560071
            Website: www.provogue.com/axisbanktransaction

            Placed an order with provogue using Axis bank promo - code where in I was entitled to recieve a hand bag by just paying a nominal delievery fee. I had mad the payment of delievery charges, got the confirmation from Provogue as well regarding the payment. No response since then from Provogue and tracking site shows the co. is still processing the order. Also, the customer care people just picks up the call and do not talk. No response whatsoever from the company.
            Provogue India customer support has been notified about the posted complaint.
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            I am booked the provogue watch on last month but I am not getting any response from the beginning order no is[protected]
            Plz send the watch or else plz refund
            The amount.
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              S
              Siddhesh Naphade
              from Satana, Maharashtra
              Aug 8, 2016
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              Address: Nashik, Maharashtra, 422002
              Website: Provouge.com

              My Order number[protected] has not been delivered within mentioned period and customer care executives are not answering my call and mail as well.
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                S
                sahithi2425
                from New Delhi, Delhi
                Aug 8, 2016
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                Address: 122002
                Website: www.provogue.com

                Order number[protected] was placed on 31 july. I did not receive my order.Either refund my money or else make sure my product is delivered.
                Order status shows it is complete . Order was to be delivered by 1 Aug. Can you give me updates on my phone .
                phone number [protected].
                Can you mail me the details if my product is shipped or dispatched from the site.
                Provogue India customer support has been notified about the posted complaint.
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                  D
                  Dftyu
                  from Boisar, Maharashtra
                  Aug 7, 2016
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                  Address: New Delhi, Delhi, 110025
                  Website: Provouge

                  Order no.[protected] has not delivered to me. While tracking on go javvas. It shows no status after 2nd. And they say that it has been lost. Please refund my money imm. And send me another watch. Need a confirmation on this. Else will going legal for this fraud done by Provouge. It was not expected from the big name like Provouge. Need imm. Resolutio
                  Provogue India customer support has been notified about the posted complaint.
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                    M
                    moh143t
                    from Noida, Uttar Pradesh
                    Aug 7, 2016
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                    Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                    Website: www.provogue.com

                    Hello
                    i order a side bag from you website . the order is in the delivery center from the date 30/7/2016.
                    i have called the delivery gojavas approx. 7 times and asked them to place the delivery after 3 pm, i ll only be available after 3 pm . still these guys are attempting the delivery at 11 am morning .7 days i am calling daily to the customer care they say the delivery will be soon still they came at 11 am .
                    and know they are saying they cant help out they have attempted maximum time
                    may i know my fault??
                    is this the services provogue & gojavas give to there customer .
                    let me know if i am going to get my delivery or i have lost my money // the mistake was i paid you guys early.
                    order no -=PROV1060688
                    docket no-=MUMPVGP847786
                    Provogue India customer support has been notified about the posted complaint.
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                      D
                      deepjhuma
                      from Pune, Maharashtra
                      Aug 7, 2016
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                      Address: Mumbai City, Maharashtra, 400053
                      Website: www.provogue.com

                      I did online shopping with www.provogue.com on 11/06/2016 vide order No.[protected]. The item was a T-Shirt valued Rs.899/-. I paid the full amount through ICICI Bank Credit Card online payment vide reference No.74786726164001869877113 dated 11/06/2016. But till date the said order is not delivered.
                      Attachment: 1. Screenshot of latest provogue.com order tracking page related to my order.
                      2. Screenshot of ICICI Bank credit card statement showing payment of Rs.899/-
                      Provogue India customer support has been notified about the posted complaint.
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                        S
                        Shri T
                        Aug 6, 2016
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                        Address: Thane, Maharashtra, 421502
                        Website: www.provogue.com

                        On 15/07/2016 I ordered provogue sunglass for which I see 8 withdrawal amount from my Bank account total amounting to 2392 & reversal of 7 on 21/07/2016. Why you are taking 7 days to revers one transaction. Along with that I can see two transaction number for which 8 withdrawal made with no reason. Transaction no. [protected] & [protected].

                        Please check & provide valid reason for the same & also give the interest of 7 days which Citris Provogue kept with him.

                        Regards,

                        Shrinivas T
                        Provogue India customer support has been notified about the posted complaint.
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                          K
                          ketansingh16
                          from Gurgaon, Haryana
                          Aug 1, 2016
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                          Address: 184101
                          Website: provogue website

                          Yesterday, i ordered the provoge watch from hdfc net banking but order failed. Then instantly 299 debited from my account without any reason even i am hdfc bank employee. I am very unsatisfied for ur fake service. Kindly refund my money on priority basis or i will sue case for money debited
                          Name - kaitan
                          Contact [protected]
                          Kathua (J&k)
                          [protected]@gmail.Com
                          Aug 9, 2021
                          Complaint marked as Resolved 
                          Provogue India customer support has been notified about the posted complaint.
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                          still nt getting any feedback or any call or money. Very dis-satisfy.. nw i will file case against ur company
                          Reply
                          Dear Customer,

                          Kindly mail us at [protected]@hdfcbank.com with customer Id, issue in details and registered contact number mentioning reference Id TTU[protected] in the subject line. The concerned department will look into your issue.

                          -Natasha
                          HDFC Bank Customer Assistance
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                            M
                            mohanrathod72
                            from Pune, Maharashtra
                            Jul 28, 2016
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                            Address: 411006

                            I ordered provogue gym bag on 22nd july 2016 from provogue india website and received on 27th july 2016, the price is showing as rs. 1499 on the website and the same price is also reflecting on the receipt as well but the price tag on the bag is showing as rs. 1299.
                            Difference of rs. 200 wasn't expected from provogue, isn't it open cheating from provogue? This is not fare guys..
                            Provogue India customer support has been notified about the posted complaint.
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                              M
                              M Siva kumar
                              from Siddipet, Telangana
                              Jul 14, 2016
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                              Address: Nellore, Andhra Pradesh, 524004

                              Dear sir,

                              I have ordered provogue watch on 30/06/2016 with icici promocode (Icici2014) which is get from icici credit card but till i have not get any order conformation from you, so please conform the status otherwise return my money to icici.

                              Regards,

                              M sivakumar.
                              Mob no - [protected]
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                                J
                                Jay Modi
                                from Pune, Maharashtra
                                Jul 12, 2016
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                                Address: Mumbai City, Maharashtra
                                Website: Www.provogue.com

                                My order no. Is[protected]
                                Over 1 month crossed but still I didn't received my order. And provogue call center didn't respond on call or mail... I want refund of my amount..
                                Kindly do the needful...
                                Jay
                                [protected]
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                                  P
                                  Priyank82
                                  from Bengaluru, Karnataka
                                  Jul 6, 2016
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                                  Address: Mumbai City, Maharashtra, 400053
                                  Website: www.provogue.com

                                  I placed a leather wallet Order #[protected] one month before and have not received it till date.
                                  I have not received even any notification of my order whether it is dispatched or not.
                                  They just send me the payment successful email notification thats it and after that no response from Provogue India.
                                  When I tracked it's status on provogue site it's saying delivered to the customer.

                                  Now when Iam calling to the customer care they are not picking up the call.

                                  Kindly seek attention.
                                  Provogue India customer support has been notified about the posted complaint.
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                                    K
                                    Kuladeep Rahul
                                    from Hyderabad, Telangana
                                    Jun 30, 2016
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                                    Address: 400053
                                    Website: www.provogue.com

                                    I had booked order on 24th may, 2016, in confirmation message delivery period is 28 days from order date so product should be delivered on 22nd june, 2016 but it yet be delivered and there is no status about delivery showing on order tracking website just processing showing further no communication from company, order number is[protected], please look in to the matter and resolve
                                    Provogue India customer support has been notified about the posted complaint.
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                                      ghanusmart
                                      from Gurgaon, Haryana
                                      Jun 27, 2016
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                                      Address: New Delhi, Delhi, 110014
                                      Website: www.provogue.com

                                      I want to purchase watch but wrongly i purchase the bag today. My order no is[protected] purchase date[protected] now i want to cancel my order. I am trying to cancel my order two or three time but i can not received any confirmation from provogue. Now i want to cancel my order and i want to full refund of my amount
                                      My order no.[protected]
                                      Purchase date[protected]
                                      Provogue India customer support has been notified about the posted complaint.
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                                        Y
                                        Yashwant Pande
                                        Jun 27, 2016
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                                        Address: Mumbai City, Maharashtra
                                        Website: www.provogue.com

                                        I am not able to see any updates about order #[protected] which is placed on 25th May. Expected delivery is within 28 days. Submitted complaint on Provogue site but no response. Even Customer care no[protected] does not respond. Every time I can hear message -'All customer care executives are busy'.. I called almost 10 different times.
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