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Provogue India Complaints & Reviews

www.provogue.com

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Updated: Apr 19, 2025

Complaints 885

Resolved

210

Unresolved

675

So far, so good. Provogue India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Provogue India will keep up the work and continue to help more customers with their concerns even better 🤝

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Provogue India reviews & complaints page 9

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Address: Indore, Madhya Pradesh, 452011

Hello,
I m vipul likhar. I have brought an duffel bag in additional discount offered by hdfc bank.I received my ordered product and its quality is worst. The image online was very different from the one which i have received. And it Looks like it is a roadside toy, It is too small in size and completely rubbish. I just want my money back. My order no is - #[protected].

Regards,
Vipul Likhar

Provogue India customer support has been notified about the posted complaint.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Jan 6, 2017

Dear Customer,

Request you to write to [protected]@hdfcbank.com along with your complete issue, transaction details, account/customer Id and registered contact details. Please mention Ref ID-TTU[protected] in the subject line for me to track your mail and assist you better.

-Manoj
HDFC Bank Customer Assistance

P

Puneeth B.R

from Pune, Maharashtra

Jan 9, 2017

I got the bag day before yesterday. I paid 300 rupees for it but it is not worth for it, I don't want this bag because of very cheap quality. Please return my money.
Order number: #[protected]

Duffel bag by provogue (HDFC offer) is worst. - Comment #2634905 - Image #0

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Address: Pune, Maharashtra, 411033

Hi,

I ordered provogue Canvas duffle bag through HDFC net banking on Dec 5th. Following is the mail I received after order but no progress on it yet.

Can I get some status on it?

"Hi Saurabh,

Thanks for visiting provogue.com.Your Order will be delivered in next 28 working days. You will receive a mail with courier details once the order is dispatched. For sharing your complaints Click Here or call us on[protected] between 10.00 AM to 6.30 PM (Monday to Friday). Except Public Holiday

Your Order #[protected]placed on December 5, 2016 3:32:30 PM IST)"

Thanks:
-SB

Provogue India customer support has been notified about the posted complaint.

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V

Veeranjaneyulu K

from Hyderabad, Telangana

Jan 11, 2017

Provogue Aviator Men Sunglasses HDFC offer are worst of quality

Do not order it, have to pay 300 for shipping charges which is not at all worth

the glasses does not even worth of 300 Rupees

The quality of the glasses and its odd size is very bad

This is the worst of all products I have ordered till now

You cant even return it

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Address: Ratnagiri, Maharashtra, 410501

Website: www.provogue.com/onepagecheckout

Citrus Provogue — I didn't get any message or mail regarding order that i placed.

I ordered a product online from "http://www.provogue.com/hdfc-offers" and "http://www.provogue.com/onepagecheckout", which is sun glasses and i payed Rs.299 for this product but i didn't get any message regarding order.I don't have any order reference number but have a number from my transaction details that is[protected]. So please rectify my problem or provide me order number so that i can track my order.

Aug 5, 2021

Complaint marked as Resolved

Provogue India customer support has been notified about the posted complaint.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Jan 6, 2017

Dear Customer,

Request you to write to [protected]@hdfcbank.com along with your complete issue, transaction details, account/customer Id and registered contact details. Please mention Ref ID-TTU[protected] in the subject line for me to track your mail and assist you better

-Manoj
HDFC Bank Customer Assistance

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Address: Mumbai City, Maharashtra, 302021

Website: www.provogue.com

Hi,

I have placed an order on 6th december for provogue duffle bag worth rs 299 from the hdfc bank portal. The payment was done by internet banking.

I have tried calling their call center but no one is answering it. Below are the order details:

Order no[protected]
Item: canvas duffle bag
Payment method: citruspayment

Please help to get the refund or the product.

Thanks & regards,
Abhimanyu singh
+91-[protected]

+2 photos

Aug 5, 2021

Complaint marked as Resolved

Provogue India customer support has been notified about the posted complaint.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Jan 4, 2017

Dear Customer,

Request you to write to [protected]@hdfcbank.com along with your account or order details, contact details and issue details. Please mention Ref ID:TTU[protected] in the subject line for me to track your mail and assist you better.

-Bejoy
HDFC Bank Customer Assistance

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Hello Team,

I had ordered Aviator sunglasses through HDFC Provogue website on 9th December 2016.

I have still not received the product. Please let me know by when the product will be delivered to the ordered address?

No info shown in the tracking website.

Order number :[protected]

Awaiting for your kind reply ASAP.

Thanks in advance,
Anil Konkimalla

Provogue India customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 400053

I ordered a duffle bag from my hdfc bank credit card offer on dt 21 nov 2016.
i submit a complaint on dt 23 dec 2016 at [protected]@provogue.com, in return they sent me a mail indicating shipment of above order by courier awb no GPPR017164 dt 23 dec 2016. but no courier name mentioned.
still trackin detail not updated
I already emailed the company on 23 Dec 2016 and they in return emailed me the courier detail which shows the completion of order but on clicking their tracking button it shows no tracking detail

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Address: 411057

Website: www.provogue.com

I had ordered Provogue aviator(Sunglasses) on 12 October 2016 under HDFC offer for 299. The amount got deducted but I've not received the product yet.More than two months have passed, when I checked the status it said the order has been cancelled(without my knowledge). Order no. #[protected], the amount was not refunded. I had also logged a complaint ten days back here http://www.provogue.com/complaintsform and got an email from team that delivery will be reattempted for the same. But dint get any details regarding it till now. Could you please look into this?

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Address: Mumbai City, Maharashtra, 143531

Website: www.provogue.com

Sir/madam,

I ordered a men brown wallet and paid full amount of this order online but till now i didn't got any response and also the policy of this company is that the all orders complete within 28 days.

This offer was given by axis bank for buy this product and also bank help to this company for advertise and offers but they not complete the order. So please take restrict action to this company and axis bank too for this fraud offer and help me to get back my money. Orderno.[protected]
Regrads,
Dilpreet singh

+3 photos

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Address: Mumbai City, Maharashtra, 421302

Website: Www.provogue.com

Recieved the delivery of ordered blue dial men's watch in non working condition - when unpacked found the seconds hand was not clocking and then could understand the dial was not at all working. The delhivery courier guy who delivered to take back the goods asking us to complaint to provogue. I was cautious to call icici team two days before delivery as i was fortunate to notice in the internet - some serious complaints from many icici users that they were cheated. Sarcastically i am a prey now and i failed to read reviews before ordering which i realised very late.

Provogue India customer support has been notified about the posted complaint.

Dec 24, 2016

Updated by Ganeshraja1 Icici should not involve in such cheap and repeatedly complained offer partners - Provogue has to be far more responsible and Icici is going to spoil their reputation unnecessarily

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Dec 25, 2016

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3sx7w) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

K

Kruthiventi Rama Krishna

from Dornakal, Telangana

Jan 2, 2017

Thru HDFC Net Banking I have ordered for Provogue bag Reference number[protected] and made payment of Rs 299 handling and transport charges. I have not received the item so far. Please inform the status.
K. RAMA AKRISHNA PLOT NO 191, PHASE 1, SAKET COLONY, ECIL POST HYDRABAD 500062.
Phone: [protected]

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Hello Team,

I had ordered Aviator sunglasses through HDFC Provogue website on 9th December 2016.

I have still not received the product. Please let me know by when the product will be delivered to the ordered address?

No info shown in the tracking website.

Order number :[protected] &[protected]

Awaiting for your kind reply ASAP.

Thanks in advance,
Anil Konkimalla

+1 photos

Provogue India customer support has been notified about the posted complaint.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Dec 21, 2016

Dear Costumer,

Request you to raise your complete issue at [protected]@hdfcbank.com along with your issue details, registered contact and account details .with ref-TTU[protected] in the subject line. Will get back to you.
-Bejoy HDFC Bank Customer Assistance

A

Anil konkimalla

from Gudivada, Andhra Pradesh

Dec 30, 2016

Still not yet received my order no[protected]

Anil konkimalla's [Complaint's author] reply, Dec 30, 2016

Do not know how many days they will take ..Still not yet received my order no392376294...worst service...

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Address: 143531

Website: www.provogue.com

Sir/madam,
Second time compained for same ordered but not recieved any dispacted details yet not... I talk to you very respective way, don't be anger me.. Order no.[protected] and send me product which i ordered. I paid the money of this order online and i not get my order till now. Plz resolve this problem and take sudden and serious action about team of provogue.

+2 photos

Provogue India customer support has been notified about the posted complaint.

Dec 19, 2016

Updated by Dil Preet Sir/Madam,

I Request you .please take sudden action to my undelivered paid order[protected] from this order number to provogue company

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Address: New Delhi, Delhi, 110070

Website: www.hdfcbank.com/htdocs/common/NetBanking-MobileBanking-App/campaign.html?src=Ms_ge

I was doing an FD on HDFC bank net banking on 19th nov 2016. after the process was complete, i got an offer from provogue of some products to buy for just rs.300. so i took the offer and ordered a white coloured provogue bag and money was deducted from my account but i didnt receive any confirmation of the order by mail or msg.the site said the order would be delivered in 28 days but how do i track it when i dont have any order no. there is no record or tracking of the order as no order no. was allotted to me. i even filed a complaint on provogue india site but again there was no reply from their side.i want the product or my money back !!these people are fraud !!

Provogue India customer support has been notified about the posted complaint.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Dec 12, 2016

Dear Customer,

We would require some of your details to check this on our end. Kindly write to us from registered email ID at [protected]@hdfcbank.com with your customer Id/ 14 digit account no., issue details and registered contact number, mentioning Reference Id TTU12121697 in the subject line for us to assist you better.

-Bejoy
HDFC Bank Customer Assistance

S

S.P.Rajah

from Kayankulam, Kerala

Dec 15, 2016

We had registered for free offers for duffel Bag etc on online payment of
Rs 299/= thro HDFC Bank. on[protected] no.s ) and on[protected] no.)

We are yet to receive the items at the address mentioned

Sp Rajah[protected]

[protected]@gmail.com

K

Kamini Rawat

from Bengaluru, Karnataka

Dec 20, 2016

I was opening a FD in my hdfc bank account and then after the transaction was completed, there was a flash ad on the HDFC site, for provougue offer.
I bought a provogue duffle bag for rs 299 by doing net banking payment from HDFC bank.
This all happend on 25 nov 2016.
And then i get a email from provogue, that the product will be delivered in 28 working days.
Till now the status in provogue site gives me the same status as was on the day of order.
It is already 28 days and still i don't get the courier. Also i raised a complaint in provogue website, but no replies.

I hold both HDFC ban and provogue india responsible for this cheating.
Why HDFC bank shows this ad. in their website.
Still if you do some transaction this ad. pops up.

Here is the email content i got.
Thanks for visiting provogue.com.Your Order will be delivered in next 28 working days. You will receive a mail with courier details once the order is dispatched. For sharing your complaints Click Here or call us on[protected] between 10.00 AM to 6.30 PM (Monday to Friday). Except Public Holiday

Your Order #[protected]placed on November 25, 2016 2:16:46 PM IST)
So here's a quick reminder of what you ordered.

Item Image Item Sku Qty Subtotal
Canvas duffle bag Canvas duffle bag 104332-EA-310-F 1 Rs.1, 999
Subtotal Rs.1, 999
Shipping & Handling Rs.299
Discount (hdfcfd16) -Rs.1, 999
Grand Total Rs.299

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Address: 411057

Website: www.provogue.com

This has been fourth time I am writing this to you and let me tell you it's not happening at all.
Please revert early, as its been very third class service by you it'd around two months and the product is yet to be delivered.
Its not acceptable at all. Please reply early otherwise I have to go by another way
and your customer care number is just a time pass which after 6-10 minutes tell thank you and call gets disconnected I call several time and not a single time I was entertained by your representatives.

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Address: 600042

Website: www.hdfcbank.com

Hi, i have placed order as per offer on hdfc bank account for provogue bag for which shipping charges of rs. 299 got debited from my account. I have ordered the provogue bag on november 4, 2016. Received a message that my order is placed. There is no tracking order information available on provogue website.

Please help me get the delivery of provogue bag or refund the amount i have already paid.

Thanks,

Iva prasad. S

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Address: Mumbai City, Maharashtra, 400053

Website: www.provogue.com

Order #[protected] are still in ''processing'', according to the website's tracker. These are Canvas duffle bag.

Its been 25 days since the order was placed. the call center number doesn't work. There is no response from Provogue at all.

I booked the orders through HDFC netbanking on 6th November 2016...sky:- 104332-EA-310-F. I am so much frustrated.

Aug 5, 2021

Complaint marked as Resolved

Provogue India customer support has been notified about the posted complaint.

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P

Panuganti Mahesh

from Vijayawada, Andhra Pradesh

Dec 6, 2016

Hello Team,

I had ordered Aviator sunglasses through HDFC Provogue website on[protected].

While the amount has been detected from my account but and immediately it showed that the session expired.
So please let me know the status..

R

Ravindragouda

from Bengaluru, Karnataka

Dec 12, 2016

I ordered watch under icici credit card scheme, but the watch not at all working & also quality of the watch is worst, need to replace

Ravindragouda
[protected]

ICICI Bank Customer Care

from Mumbai, Maharashtra

Dec 14, 2016

Dear Ravindragouda,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team.

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Address: 400053

Website: www.provogue.com

Order #[protected] & Order #[protected] are still in ''processing'', according to the website's tracker. These are Canvas duffle bags.

its been 18 days since the order was placed. the call center number doesn't work. I have written to them thrice already. There is no response from Provogue at all.

I booked the orders through HDFC netbanking on 28th OCtober 2016.

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Address: 400091

Website: www.provogue.com

On 16 oct 2016 i had ordered two BALLON shirts (103691-L-291-XL BALLON, Size XL, colour Yellow and 103691-OR-200-XL BALLON, Size XL, Colour Pink Provogue) on Provouge official site ( www.provouge.com) and my order no. is #[protected] . i have already paid the order amount Rs. 2038/- through debit card. but on 19 Oct 2016 I have received only one shirt (103691-L-291-XL BALLON, Size XL, colour Yellow ) . As I had paid for two shirts, the other shirt (103691-OR-200-XL BALLON, Size XL, Colour Pink Provogue ) not received yet . Provouge's call centre no[protected] is also not responding . pls do the needful on urgent basis.

+3 photos

Dec 17, 2016

Complaint marked as Resolved

Provogue India customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2016

Provogue India Customer Care's response Hi,

We value our customers and apologize for the inconvenience caused. As per our telephonic discussion, Your refund has been initiated, you will get the cheque within 15 working days.

--
Regards,
Rahul Yadav
[protected]

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Address: 560050

Website: Provogue

Hello Team,

I had ordered Aviator sunglasses through HDFC Provogue website on 29th October 2016.

I have still not received the product. Please let me know by when the product will be delivered to the ordered address?

No info shown in the tracking website.

Order number :[protected]

Awaiting for your kind reply ASAP.

Thanks in advance,
Bhavya.N

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Address: Pune, Maharashtra, 411014

Website: netbanking.hdfcbank.com/netbanking

Though all complaints are of same nature still I would like to mention it here.
As keeping silence will give nod that this scam has stopped.
I want to hold HDFC responsible for this scam. They should refrain for promoting such loots as I have a salary account with HDFC along with my friends who all ordered those bags and glasses together and we have decided to switch our salary accounts to some bank which do not associate in such activities.

Please promote these words so that people do not end up regretting on such complaint sites.
Ayush Gupta

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Address: Mumbai City, Maharashtra, 400053

Website: www.provogue.com

Hello Sir,

I had placed an order on Provogue India website for a duffel bag on 26th October, 2016. It has been more than 10 days now and I am not seeing any update on their website regarding the order.

I would like to bring to your attention that what this company is doing is a fraud and a day light robbery. They are collecting money from people and not honoring their order is pure case of theft.

I would be very obliged if you can forward this complaint to the suitable authorities so that this company can booked and stop people from falling into the trap.

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