Puma Complaints & Reviews

[Company/ supplier address] iconic fashion retailing pvt ltd block-b tower b-2 zone world trade park jaipur Dear [Reference: [protected]] On 9/07/2014 i purchased a bag.What happened is that this bag is totally a mess, . I have discovered that the bag has the following problem:its upper strip is damaged I have not opened it yet but once my dad opened it, it was nice looking but after 2 days' experience o[censored]sing it, I swear to god this is the worst product I got from "high class" seller. I totally trusted its quality The Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose. As you are in breach of contract I am entitled to have the bag [repaired/replaced] and I would request that you confirm that you will do this within the next seven days. when i contact the store on 14/07/2014 they told me that on this date (7 july) no bag was sold by them but when i show them the bill they said they will send company the mail and replace my bag in 7 days.now till 29 july no reply is come from them amd when i contact them they did not give positive response. I've been using so many bag and I have never seen a bag like that before. It is completely waste of money and I would never ever trust puma again. The 14-day return and exchange policy is a joke. Once you got over it, they pretty much don't give a ** of that quality issue. 1000 rs bag, wtf is that good quality product come from! if no positive reply come from your side this is the last time i had purchased a puma product I also require you to confirm whether you will arrange for the bag to be collected or will reimburse me for the cost of returning it. I look forward to receiving your satisfactory proposals for settlement of my claim within seven days of the date of this letter.

Dear Sir/Madam I purchased a Puma Shoes from "Bhawar Life Style, Bangalore, India" on 7th June 2014, worth Rs 2690/-. I weared that shoes since then for just 2 days and it got torn off and pasting is also comes out. I am feeling bad about the shoes as I have not experienced such bad quality before from PUMA, I am having faith on PUMA that's the reason I opted for. My concern is to take necessary action that had happened with my Product (Shoes) else it will be difficult for me to continue with PUMA in Future. Details on Shoes are :- Factory :- FTWDM/FKHDM Art No. ;[protected] Made in :- Combodia Fabrique AU :- Cambodge 0613 C178191B0002247 [protected] Pls. revert back on [protected]@gmail.com or u can call me at [protected]. Wating for positive reply!! B/r Gaurav Gosain

i bought a pair of shoes 7 months ago i spent around 5000 . i have more than 7npairs of puma i never had any issus but this the bottom was came out it looks so odd i visited the show room they denied they was so rood
Regards
isaac
[protected]

It is very sad and sorry to inform you that I purchased bmw style shoes from your puma showroom sahara ganj mall Lucknow on Dec 27, 2013 at rupees 6499.00 But is quite surprising for me that the shoes found defective within one month. Therefore, I am complaining you against the quality of the product and I must insist you on an immediate action against the complaint. Pl find attached picture of defective shoes. Thanking you. Mohd. Riyaz +91-[protected]

Recently I have purchased a Puma White / red shopping bag and i am not satisfied with the quality of the product.
The fabric of the bag is not up to the mark as it easily gets dirty and is prone to staining i.e. whatever clothes I wear the colour of my clothes is reflected on the bag making it look ugly and pathetic. The sides of the bag are worn out n its not even a month that I have used it. Kindly refer to my complaint and if possible I would want a replacement of the bag.

I have been purchased riding gear puma shoes from M/S CHOPRA AUTOMOBILES, KAROL BAGH NEW DELHI, one month back.i am a founder member of TAJ ROYALS (Bullet group of AGRA) . When i was on bike ride from Agra to chanschal pass (H.P.) First time i use PUMA shoes when i came back sole were broken of shoes from heel side.it was unexpected that PUMA shoes is like that.

I have purchased a PUMA slipper with order id OD[protected] which was delivered to me on 16 MAY 2014.The Quality of product is really very bad.I was expecting such Quality Product from Flipkart. kindly replace my product as soon as possible Number:[protected] saumya

I am feeling very sorry that a very high standers brad has a very cheap material /stuff of bathroom sloppers me and my daughter purchase bathroom slippers from jail road new delhi (INDIA)showroom of puma for cost of rs 600 and 300 vise verse but within two months my foot got deep cracked just because of the cheap stuf[censored]sed by puma company and it was broken by side and within two months the condition of the slippers look so bad and ugly that local brand can com peat it . i feel shock and disappoint with the brand output . If it is fake showroom or fake material or something else u must check it. Kamal Bhasin delhi (India) [protected]

I bought puma ferrari edition t shirt. And I can see small holes in my t shirt just after 5 days of purchase.. When I approached local puma shop they told me that they can't help me. I can notice these holes developing in other areas of t shirt too so I am pretty sure these are defects by nt burnt or damaged..I expect puma india to exchange my t shirt.. I already own ferrari track jacket and shoes.. I expect their response.. Or otherwise puma will loose their good customers including me.. I am posting images.. Bill of the perticular t is on my mob no . [protected] Contact me: [protected]

Hi Team, I wants to return my bag (Order number - M[protected], The size of bag is different, I have order handbag but this is travel bag. Kindly let me know the process for that or arrange a call back for the same, I have tried Customer care contact numbers but all of those are not responding. Please send somebody to collect that ASAP.

I am the user of Puma Brand from years...

Recently I have purchased one T Shirt from Palladium Mall, Parel, Mumbai as per given below details :-

120114 PUMA EXCLUSIVE STOREMUMBAI IN 74056634013000006730823 979.00


T Shirt is tear off from one side after using first time.

Thanks and regards,

Anand
[protected]

I had ordered a pair of shoes. My order id is M[protected]. The shoe is different than what i had ordered. I have also tried calling the customer care but nobody responds to the call. Numerous emails have been dropped at customercare but no resolution has been provided.

When I visited the physical puma stores they said they wouldn't be able to do aanything for this.

Hi, ' As per I have purchased puma shoe pair in November 2013 through Flipkart and now they made space between sole and stuff. And I visited many time at store many times but they refused to repair them. A Kind request to consumer complaints forum officials to support me asap. Regards Aman Garg +91 [protected] [protected]@gmail.com

I have bought puma shoe worth 3999/- just 3 months back.
i have mailed many times but nobody replied on that mail PUMA said to be one of the best shoe brand have the poor quality shoe n when i complain about the shoe no one replied on that.

due to poor service and poor quality shoe, i will say that i will never gonna buy puma again as they are giving either old stock to customers or the quality is poor.

they haven't taken any action on that after so many mails i decided to get it repaired from local market.

i do not understand that if a good brand do all this with there customers how we can trust on it.

once i bought REEBOK shoe and it does not gave me a single problem for 2 years n much comfortable that puma.

in just 2 months after buying PUMA it get torned from different places.

Simply i am completed dissatisfied from the service and quality of PUMA.

In my opinion Puma is making fool of there customers and don't want to build customer relationship.

I have bought puma shoes of rupees 3500 from Cross Road Mall Puma Showroom, but within 2 months net had cut from the right side of the right shoes. I have decided to go for consumer forum.
I mean this is ridiculous such a worst quality shoe material they have been using. I think next would like to buy shoes from street side(cheap local made shoes) rather the to go for PUMA.

Do no buy any puma product. PUMA should put a tag line outside their showroom " BUY AT YOUR OWN RISK"

So I request you to resolve the issue as soon as possible.

Vivek Pal
Dehradun
[protected]/[protected]

I ordered two sweat jackets from puma on 12th December but because I didn't get the product that I wanted, but I paid them at the time of receipt of my order but then I had to return the same. My order already got picked up quite late (23 December) and now I have to wait for the refund. I have already had a word with all the executives in Puma but they do not help and keep on lingering the matter. It has been three months i am running after them for the refund. Now they dont even respond to my calls properly. I have sent them several mails but all in vain!!! I have all the records of my order and refund and also the mails and their replies too.

I had bought a pair of shoes of the brand - PUMA that lost their sole in just a week. The photographs of the cracked sole were sent to the customer care desk immediately. However, no action was taken for the same. As instructed by the concerned authority, I had submitted the article at the store but haven't received any update on the same.

I tried calling and emailing the concerned authority for about a year and a half, but absolutely no action was taken. And after a point of time they even stopped acknowledging my mails. This highly unprofessional attitude of the concerned authority has compelled me to lose my trust for the brand. Following is the list of the people I had tried to follow up with, but were completely useless:

Supreet Bedi
Sandeep Singh
Mr.Dheeraj, Jammu Store

I purchased one jacket on 12th jan 2014 from puma store from pacific mall, tagore garden, delhi . The collar area of the jacket which touches the face and beard got bad/damaged or puffed. I wore that jacket only 5-7 times and same was returned to the store on 26th jan 2014. And i was assured by the staff that this is a quality issue and we will revert back to you within 7 working days.
I did't recived any call from their side.But after 2-3 calls made from my side, i did't got any satisfactory reply. .I also sent mail to puma customer care on 27th jan regarding the nature of complainton but surpisingly i did't got any reply from their side. On 10th feb the store staff called me and told me that its not due to quality, you have mishandled the jacket or you might have iron that portion. I repetedly told them that this is a quality issue and i want my jacket exchanged.
This is not a matter of money or for jacket for me. But i want that puma company should know that they are selling poor quality products and they will not only loose one customer .They will loose hunderd.
Pictures of jacket and invoice attached.
Name - amit
[protected]

Dear Sir, I have Purchased the new shoes through flipkart.com named:- Puma Krypton II Running Shoes (Size: 8). On 10th October 2013 it has just passed 3 month and these shoes are tearing from the front side. its leather is not proper. when i complained to flipkart I don't got the proper reply. So please help me. I am not satisfied by them. If we are purchasing the brand items the also the same result and non brand item then also the same result. Then whats the meaning of purchasing the brand company item.

i bought PUMA FAAS 300 shoes from flipkart on 15th nov 2013 @ Rs 2399 (Order Id: OD[protected]), i hardly use it 10-12 times & this shoes tore along the stitching at left side . i believe that this product must be defective. i mailed flipkart on 9 Jan 2014 about this, but they told me to contact PUMA. after this i mailed PUMA "[protected]@puma.com" but didn't receive any response from them. terrible experience from flipkart & PUMA Ravi [protected]@gmail.com