Puma Complaints & Reviews

I had bought a pair of shoes of the brand - PUMA that lost their sole in just a week. The photographs of the cracked sole were sent to the customer care desk immediately. However, no action was taken for the same. As instructed by the concerned authority, I had submitted the article at the store but haven't received any update on the same.

I tried calling and emailing the concerned authority for about a year and a half, but absolutely no action was taken. And after a point of time they even stopped acknowledging my mails. This highly unprofessional attitude of the concerned authority has compelled me to lose my trust for the brand. Following is the list of the people I had tried to follow up with, but were completely useless:

Supreet Bedi
Sandeep Singh
Mr.Dheeraj, Jammu Store

I purchased one jacket on 12th jan 2014 from puma store from pacific mall, tagore garden, delhi . The collar area of the jacket which touches the face and beard got bad/damaged or puffed. I wore that jacket only 5-7 times and same was returned to the store on 26th jan 2014. And i was assured by the staff that this is a quality issue and we will revert back to you within 7 working days.
I did't recived any call from their side.But after 2-3 calls made from my side, i did't got any satisfactory reply. .I also sent mail to puma customer care on 27th jan regarding the nature of complainton but surpisingly i did't got any reply from their side. On 10th feb the store staff called me and told me that its not due to quality, you have mishandled the jacket or you might have iron that portion. I repetedly told them that this is a quality issue and i want my jacket exchanged.
This is not a matter of money or for jacket for me. But i want that puma company should know that they are selling poor quality products and they will not only loose one customer .They will loose hunderd.
Pictures of jacket and invoice attached.
Name - amit
[protected]

Dear Sir, I have Purchased the new shoes through flipkart.com named:- Puma Krypton II Running Shoes (Size: 8). On 10th October 2013 it has just passed 3 month and these shoes are tearing from the front side. its leather is not proper. when i complained to flipkart I don't got the proper reply. So please help me. I am not satisfied by them. If we are purchasing the brand items the also the same result and non brand item then also the same result. Then whats the meaning of purchasing the brand company item.

i bought PUMA FAAS 300 shoes from flipkart on 15th nov 2013 @ Rs 2399 (Order Id: OD[protected]), i hardly use it 10-12 times & this shoes tore along the stitching at left side . i believe that this product must be defective. i mailed flipkart on 9 Jan 2014 about this, but they told me to contact PUMA. after this i mailed PUMA "[protected]@puma.com" but didn't receive any response from them. terrible experience from flipkart & PUMA Ravi [protected]@gmail.com

Hi,

I have taken one shoes from Puma Raja puri Uttam Nagar, in 3499/[protected] on 17th Nov, 13 . When I was checking shoes it was bit tight in my foot and I asked for bigger number size but the sales person has assured me that this will be fitted in my foot and there will no issue. but now I have used the shoes for more than 10 days and still its tight and not comfortable at all. All money I spend is a waist for me. Please replace this and this is very unethical to provide wrong information to customer regarding product..
when do I can expect revert on this..


Regards
Ram Avtar
[protected]

Sir, I bought my Shoes from your Store in DLF Promenade in Vasanj Kunj. But The Shoes Gave up Soon. The colours of the Puma shoe Faded As it came in contact with water. The sole came out and I couldn't use it anymore. I Asked The store from where I Bougt the Shoes To help me get the Shoes Repaired he Didn’t Take Any Action . Mahendra

Hi,
i am purchase puma shoes in the month of march 13. I am very upset for that shoes because
both pair colour are gone. I am purchase blue colour shoes but at present its is white.
please help me for the same, please change my shoes as soon as possible

Regards
vinod
[protected]

Hi,

I have ordered Puma aquil sports shoes and it has been a month, they have not delivered it. Suddenly I receive a call from them saying that they dont have the stock of the shoes and the customer service people cuts the call if i try to talk to them. I have paid them the amount through my credit card. But most surprising thing is still they are displaying the same shoes in their website.They are perfect cheaters, this company has to be shut down, otherwise they will continuosly cheat. Please ask your banker to blacklist this company. I will surely file a case against them.


Regards
Vignesh
[protected]

PUMA India Store: Shipment #[protected] for Order #[protected]
Wrong pair of shoes delivered!

I placed on July 5, 2013 order online ( when PUMA sale was on for limited time period)- Order #[protected] for Item (Axis XT Wns Color : SILVER, WHITE Size : 6) . I opted for Cash on Delivery for Order #[protected] Shipment #[protected] and Invoice #[protected] .

The order was delivered on 8th Jul through courier person of bluedart and the courier box had my name and Order #[protected] and bill was ok as it was collected in my absence by my relative , packet was not opened. Payment was made - Rs. 2,069.00 with details mention on top of the box.

When i reached home , inside the box there was another bill Order #[protected] of Bibhu Panda's item : Drift CAT 4 Alt Closure SF ( color black size 7) - SKL[protected] for amount Rs 2999.00 and shoes delivered were wrong pair of shoes , PUMA shipped me WRONG SHOES :(

I wrote to [protected]@puma.com on this dt 8th Jul ( same day when it was delivered) .
I called customer care and they reverted they will send by 10th , still didn't recieve.

I again wrote a mail to customer care , I had made the payment already but haven' t received shoes till now . The order was placed on 5th Jul'13 .

Hope you can help me!!

The colours of the Puma shoe diffused with each other with the contact of water. We brought these shoes from Pheonix Mall 5 months back. But I gave this shoe to the Puma store 1 and a half months back to fix it. When we brought the shoes, the shopkeeper didn't tell us that the colours will get diffused with the contact of water. The shop keeper is not taking any responsibilities.
Either we want a new pair of shoe, fix that shoe or give us the refund.

hi! I would like to inform you about a major issue, i.e about the duplicity of Puma and adidas sale in Ludhiana, Punjab, at Khullar Collection, AC market. I visited at this place today and I see that They manufacture the clothes and put a tag on them of Puma and adidas and sale them at their shop,The products look like as they are at stores, They have a factory as well where the made the puma and adidas products, I'm informing you just because I am big Fan of Puma and adidas and I don't like anyone spoiling the reputation, I hope you will do something for sake of reputation of these company and product's originality. Thank you.

I AM KIRAN GUPTA WORKING IN H P STATE COOPERATIVE BAK THE MALL SHIMLA.I have bought two pairs of shoes from Puma Exc. Store 31 Shimla TEL NO [protected]. ON DATED 07.02.2013 VIDE CASH MEMO NO 8419. ON THE VERY FIRST DAY IT IS FOUBD THAT THE WRINKLES COMES OUT ON MY SHOES.I TOOK THE MATTER WITH THE SHPKEEPER BUT HE DIDN'T PAY ANY ATTENTION. THE ARTICLE NO OF MY SHOE IS 18665601 AMOUNTING TO RS 2999/- YOU ARE REQUESTED TO LODGE MY COMPLAIT.ISHALL BE HIGHLY THANKFULL TO YOU.

Sir,

I bought a Puma shoe from connaught place puma outlet. It has been only 1 months and I have used it rarely. The problem is that the shoe have opened up from the pasting side and is embarassing to walk around with it. I paid rs 5500 for it. My shoe in warranty period and I will not accept a "repaired shoe" so I want to replace my shoe. There were three boys, name Puneet, Gaurav and Devender. They do not how to speak. They said shoe will not replace.

I am waiting for positive response.

Thanks.
Yogesh Sharma.

I purchased a cap from PUMA retail store on the Mall, Shimla with M R P Rs 1099/- inclusive of all taxes on 5.1.2013. There was an offer of 20 to 50% discount on certain items, duly displayed and advertised in the show room, The amount charged from me should have been Rs 879.20p after allowing me discount of 20% but I was charged Rs 923. 16 p

Working the price of the cap WITHOUT VAT @ 5% i.e. basic price works out to Rs.1046.67p without vat. Even if the discount of 20% admissible is calculated at this basic price, the discounted basic price works out to Rs 837.33p and 5% vat on this price works out to Rs 41.86p thus total price should be charged as 879. 20P.(Rs 833.33 + Rs 41.P).. Whatever way, the chargeable price is to be calculated, it works out to Rs 879.20p WHEREAS I HAVE BEEN CHARGED RS. 923. 16P by again charging Rs 43. 96p vat @5 % on Rs. 879.20p. It is a clear cut case of cheating people by charging VAT twice on one sale of product. FIRSTLY, the price i.e. MRP is inclusive of VAT and after allowing the advertised discount of 20%, VAT is again charged on the reduced price.

I pointed out this wrong charging when I noticed it the same day but the sales man who had attended me was highly arrogant and rude to me. Another gentleman gave a number of some Chandigarh office where an officer by the name of Mr Manu Sharma was more rude than the local man and said that I could do whatever I liked and that the procedure is being adopted throughout their sales stores in the country.

This purchase was made by me through my credit card and the cash memo given to me is a computer generated document.

I feel that this is not proper and every purchaser is being robbed by charging vat twice on each purchase. One can imagine the unauthorized collection of this amount by PUMA .

I understand that under the VAT rules / act any amount excessively collected by a seller attracts penalty.

In any case, I wish to bring this matter to the notice of local VAT collection Authority i.e. HP Excxise & Taxation Department and seek a clarification.

We have been to Puma Showroom of ambience mall gurgaon. We had to buy a jacket and asked a staff. Colour we wanted was not there hence we asked him to get the stock checked as to whether same is expected to come or not. He asked his senior standing there ANIL JOSHI and that man misbehaved badly... Neither he attended us being customers properly nor he spoke nicely with his staff.. He shouted at me being a lady and even said wrng things to my husband.. I need action against this person as he misbehaved with customer and his staff and shouted at us..

Regards
Eitika.

Courier has been done from calicut to kurnool around august .. and it has been delivered to kurnool from hyderabad on aug 27 2012 .. but till date i have recieved the courier.. i have been calling calicut courier service, calicut customer care,hyderabad courier office ,kurnool courier serivce.. but every one is asking for 1/2 hour .. and after wards no response.. this is not the proper way of giving the reponse to the customers.Immediate action has to be taken on the same .

Dear sir'
Our order No. 7364846 dt.29/08/2012
Our above mentioned order for puma shoes for womes size-7. for Rs. 1399 /-
I enquired & contacted at custormer care ,the above material is out of stock. so
please refund our amount Rs. 1399/- at earliest .
S.L.Khatri

Hi,

I have visited your PUMA showroom(in FORUM VALUE MALL,varthur kodi) today around 6.30PM with my wife.My wife choose some dress and she went to trial room for trial.Suddenly one guy entered into the stock room without any reason.Then I started doubting him.Then I saw he was peeping into the trial room while my wife was changing dress.There was an AC window inside the trial room.It was closed with some bucket , it was dark.But When I saw that guy removed the bucket from there and was peeping into it.I saw the light coming from up clearly.Then I called other guys,when we rushed into the store room we saw that guy coming down from the top.
We are the customer and this is the behavior we are getting from PUMA showroom.
I hope actions will be taken immediately and these type of mischieves should never happen with any other girl.
This just for your kind information.

Purchase Footwear got Damage After 2 Months From date Of Purchase. and submitted To Puma Shop Center but from last 2 Month No Action Are Taken,
It Means Either i forget My 2500/ Or Fight With Shop Keeper .
Please Suggest me What To Do


BR
Satyendra Pratap singh
[protected]

Dear Sir,
I purchaced pair of Puma shoes from Bangalore (from Puma showroom, Marathalli) on 28th april 2012. I have purchased the size 8 which is not comfortable that time also, but the relationship manager told me that you exchange this size 8 by size 9 in next week our stocks are coming soon.
But now it take more than a month but i didn't exchange my shoe becoz there stocks not came. I have visited 5-6 times that store and other stores of puma in the city too but they don't have stock even i have given options (IKONIS 2, Exosis, Kelver Runner) but not in a single store i get it.

So How long i have to wait while i paid.
i regret purchasing a product which has this type of service company of international reputation .
I request you to exchange my pair of shoes ASAP which will definetly reinstate my lost faith in brand Puma.

Rohit
Rohit.[protected]@gmail.com