Puma Complaints & Reviews

I have ordered a shoes form puma online store on 18 July and till yet I have not received ...even though I called customer service but no response ...also I mailed them and I got no revert from any end from the company ...order no is I[protected]

I purchased running shoe worth Rs.5499 on 6/8/2014 from inorbit mall, vashi, navi mumbai. I hardly used the 3-4 times and recently I noticed that it got torned from front completely, I just have to ask what kind of material you people use, i really thought that you charge customers for quality product but got worst experience as i think puma only cheat people by charging much more than actual worth of the product.
so, either my shoe should be replaced or money should be returned back to me.

i made an order through the website on 7th of july, for 3 products, amounting to Rs 2651.89. Upon shipping, i was sent an sms regarding unavailability of one product in the order. The price of the product was Rs1000. Now the in the invoice they are refunding only Rs 947 as i used a discount coupon. The discount coupon was valid on a purchase of Rs 1000, so even if I had not bought the unavailable product i would still have availed the discount. Also it has been 16 days since and neither the order has not been delivered to me nor have I been informed about the status of my refund regarding the unavailable product.

This is for your information and record for immediate action that i, mohit malik had purchased a PUMA shoe item no. 18752804 worth Rs. 6499/- from Kapsons Agencies Pvt. Ltd.(KROME) SCO- 83-84 (Basement), Sector- 17-D, Chandigarh, the abovesaid product was purchased for wearing the same in gym, the purpose was specifically mentioned to the sales executive. After wearing the shoes for a month it appears that the cloth of the shoes (both pairs) were torn off itself being defective. Now the shoes is with the company from 03.07.2015 till date and company is admitting its guilt and stated to get another product of the same description. But i am fed up with the companies product and the saying of Mr. Ashok, manager (KROME) as he stated that take any product of the same description, as the sale is going on i have showed my interest in shoes (puma) which is worth Rs. 6100/- on sale, now the manager stated that as you have purchased the shoes on MRP so this product you have sellected would be given on MRP only which is wrong and illegal and malpractice on behalf of the company. Further stated by the concerned person you have to be thankful for the company as we are giving you option to take a new product.I am very thankful to you, if my precious money be returned with interest. Kindly do the Needful. Dated: 14.07.2015 (Mohit Malik)

Hi, I bought a FAAS 500 v3' on 12/14/2014 and used it ONLY for running. Within 4 months (03/April/15) both the shoes developed big holes in the top front area. I have pictures to show that the rest of the shoe is in perfect condition and only the top part has developed holes. I took the shoes to Puma store in Forum Mall, Koromangala on the 7th of May and asked for someone to review it however Kusum Das (kusum.[protected]@puma.com) without even looking at it replies to the branch that the shoes is out of warranty (within 3 months). I escalated it again to Krishna Pawar on 20 Jun but they have refused to even respond to me. It is a pure case of a defective shoe and I need a replacement from Puma for it. The shoes has been lying at the forum mall, Koromangala since 7th of May and no one from Puma has even called or emailed me. Regards, Tarun

Hello Sir/Mam, I have purchased Floater of Puma Company from Elante Mall. Now I have some issue regarding those floaters, so I went to Lifestyle showroom with all complaints and I have given whole details regarding removed pasting and strip had a burst of my floater so I told the salesman (Pritam) who works there, and he wrote my Complaint on Service Slip. But when he return me those floaters on 11 July 2015 after repairing I was not satisfied with the result because my main concern of strap was not done well. All other concerned detail is given below and I have also attached some concerned Photographs of My Floaters. So, I requested you to replace my floater. Kindly consider my complaint as soon as possible. DETAILS Lifestyle International (P) Ltd. Elante Mall, Plot No: - 178, 178-A, Industrial Area and Business Park Phase-1, Chandigarh-UT Invoice Date & Time 3 May 2015 20:24:57 Customer Name Arun Dhiman Mobile No. [protected] Item Code:[protected] Colour: steel gray-black dande Size: 7 UK- 26 cm Article Code: 30501001 SERVICE SLIP DETAIL Sr. No.: 578 Date of Submission: 25 June 2015 Invoice No: 114-7523 Name of Complaint: Pasting, Stitching & Strap Problem Receiver Name: Pritam Mobile No: [protected]

Hi I ordered Puma shoes on 27th June, 15, but till date i have not received shoes.I contacted there customer care service several times but every time they replied that you will get your shoes in 2-3 days. From last 6-7 days i am trying to contact there customer care no. but every time it is showing busy. I am frustrated now because it was gift for my father on his birthday and 17 days has passed. I don't have any hope left that Puma would be able to deliver my order. Now I want to cancel my order and want my money back. Very pathetic service by Puma online. I want solution on this ASAP. Order No.:[protected] Thanks, Aarti

Hello This is Aman.I bought Puma shoes from myntra.After 5 months there color got fade after one wash and now they are use less.I want to rise a question on there quality of there product what they are delevering to customer.They can return it back or replace It.Please get back to me as soon as possible. email id= [protected]@gmail.com...

I have purcahsed a "Puma Fass 500- PWR Cool" at a price of Rs. 8999/- from the Puma Store at Main Market, Rajouri Garden, New Delhi 0n 07-05-15 vide Receipt No. 69991 dt.7-5-15. The inner side of the cushion in the back portion of Right Shoe is badly torn in use of just about 45 days. It is strange that a very expensive Premium Running Shoe by an International Company "PUMA", was torn badly within about 40-45 days o[censored]se.The Torn cushion has also caused pain/blisters in my foot. Such poor quality of Premium Brand Shoe of the Company gives a very bad image and distort the reputation of PUMA Company. I have written a detailed complaint to PUMA at " [protected]@puma.com" on 30-6-15 with photos of Receipt anf torn portion of Shoes. A reminder was sent on 2-7-15. However till date I have not received any reply from the Company. I also contacted local authorised dealer of PUMA at Nagpur but they informed that they cannot help. Please help in the matter. Yours Faithfully, Deepak Batra Email:: [protected]@rediffmail.com

Dear concern .. I bought my shoes on 13th June 15 from your Puma store ghatkopar R city. I bought 1pair of Rs 3384. And made the payment through credit card of sbi bank. You have raised twice the amount and bank paid the same twice ..after regular follow up with your store and bank got refund to my card on 26 th June 15. As per my regular practice I don't chk details of my card bill and make the payment. . This time when I checked its really SHOKING .. Puma it's an great brand in the market and its really shameful when such kind of fraud / cheating done by your stores.. it's really harassing episode...might Wil circulate to all my office friend and Facebook and what's up group. Or compensate this and ensure this will not get repeated to any one . And fot your information thete is no any error or mistake from bank side there is 2 different transaction id's to raise this money .. Also after 14 days its got refund to my bank. Need action and compensation for the same to avoid further escalation and to highlight in public . thanks sandeep Kochar [protected] You can chk the details with my mobile no as same is registered that day.

I have shared my complaint related to the poor quality product from Puma to Puma customer care on 27 Jun 15. All I have received is a formal & standard acknowledge receipt but nothing happened post that. COMPLAINT: I have picked up Puma shoes from Phoenix Market city, Pune almost 6 months back. However I am very disappointed by the quality of the shoes. I have hardly worn the shoes but the puma logo has already started to peel off. I have never expected this from Puma. Please see the attached pics for details. I always had a faith in Puma as a Brand that supplies quality product and takes care of customers concerns. It was because of this faith I did not retained the bill copy as I have never thought of going back to Puma for any quality issue !!! I don't remember the exact date of purchase either My expectations were simple - please arrange to have this pair of shoes immediately replaced by a new pair but of better quality. I reside in Gurgaon and have shared my contact details with Puma Shoe label shows barcode as[protected] size 9 UK Art no 18600027 Regards

I have purchased a puma sipper...after few days it starts stinking...and water in it becomes bitter. I have ignored earlier and believed the international brand..but just in 2days I had suffered with vomiting again and again...I stopped drinking it...and used my another bottle n which is fine. I therefore request to please test this bottle and put a stay on it as it may leads to serious health issue to other customers also. If it is with specific sipper or stock of sipper, I request to kindly replace my sipper. Hope to get early resolution.

I ordered the puma bag on 25th June its almost 10 days and I haven't heard anything from puma when I called I was told that the product was defective and we will send you the product when its available. Now the product is in stock from last 3 days still there is no response nor are you guys delivering the product nor you called to cancel the order. I am a person using lots of puma product its disappointing to see such a lack of professionalism from a brand like PUMA Fahd Abdullah Order no[protected]

I had purchased stuff from PUMA store in R City Mall, Ghatkopar on 13th June 2015. The total amount of the bill was 7518. The Receipt No is 22567. However, my credit card has been debited twice by this amount. I checked with the bank and they said that the merchant will have to do a reverse entry for the extra debited amount. I have informed the same to the store manager, but the response has not been so good. they are just saying that, it will be credited back. don't worry. Please look into this matter urgently and solve this at the earliest.

Dear Team Puma, I purchased a Puma BMW CAT 6 shoes Trusting Puma and BMW from Myntra. The Order No. id 71444154 on January 12, 2015. Trusting Puma and BMW. However this shoe is far below the expectations. One shoe has got the cracks it looks weird to wear a shoe. Please find attached pictures for the shoes in past 5 months. I have puma other products also but never expected such product from a reputed company like PUMA.

I had bought a sport shoes of puma from flipkart on Wed, 15th Oct'14 and now the sole is falling apart from back of the shoes. Same case is there with the sole on other side also. Also the stitches opened up. The shoe costed me Rs.1899 and it has not survived even for a full year. Although my usage was not heavy nor i use to play wearing the shoes....

Hello sir/Madam, I have purchased a puma product from Myntra website. on post usage product turned into a defective however, they have declined the return request. I request you to please let me know the warranty period of the product ''.Puma track suit with MRP 3000/-.

Dear Team I purchased puma sports shoes from Gurgaon .I wear these shoes only on weekends but these shoes are damaged in four months Hope i wear these shoes 40 times . i purchase it for 4000/- if i compare this may be the worst quality. Also i tried customer care number given by you on website not working . Pls help. Store -182A Article No.18694207 Regards Abhishek Sharma [protected] [protected]@gmail.com

Dear Concern, I ( Ajay Kumar ) R/o P-10-B, Jangpura Extension New Delhi -110014 am a very old customer of Puma brands because I thought Puma is one of the best company who produce & give quality product to his customer. We have never bought (as a family) sports related product (Smart shoe, Running shoe, T-shirts, Belt, Track Suits, Swet Shirt Etc ) other than Puma and we were very much satisfied with the product. But it is unfortunate that I have bought a running shoe of Rs.10000/- from your store in south extension, New Delhi on 23.07.14 which has torn from the upper portion of the shoe. I am shocked that a life of Puma product of Rs.10000/- is only 10 months. It is really depressing and unbelievable that I have lost my hard earned money in buying PUMA PRODUCT. I would request you to please look into this matter and replace the shoe with new pair otherwise my trust on company like Puma will not be the same and I will definitely not buy any Puma Shoe in future and left with no option and file my complaint in consumer court. Look forward for positive response & long lasting relationship. Regards, AJAY KUMAR P-10-B, JANGPURA EXTENSION NEW DELHI - 110014 Ph.No. [protected], [protected], [protected] Email - [protected]@sulawines.com

I had purchased a Puma sports shoe from your franchisee - S.S. Enterprises, Sop No. 172, 1st Floor, Great India Place, Sector 38A, NOIDA. Article No:[protected] size UK 7. Cost Rs.8, 500. However, just 7-8 months after purchase, the Mesh on both side of the pair was torn/ cut. I would like to mention that the actual period o[censored]se is much less - only around 3-4 months as I had gone to the US and had left behind the shoes in India. The pair was taken to the above franchisee on 16-Apr-2015 [customer claim form No: 630 copy attached] who sent it to the quality department. However, it was informed by the franchisee that no replacement or even repair is possible as per the quality department. Our entire family has been regular users of Puma products for a long time. This is the first time we have faced any quality problems in a Puma product. It is extremely surprising and disturbing that such an expensive product from such a reputed brand turned out to be of such poor quality. Further, the product is not even being repaired, leave alone being replaced. When we buy a Puma product we have high expectations. I would have expected this Rs.8, 500 pair of shoes to last me atleast 18-24 months O[censored]SE. Our family is seriously having a rethink on using Puma products if the quality is detoriating, AND, there is no support from the Company. There are many alternatives available, and at a lesser price. Because if a Rs. 8, 500 pair will last only 3-4 months, I might as well buy a Rs.3-4 thousand pair and not feel bad when it gives me lesser service. So, is it bye to Puma products ?