Puma Complaints & Reviews

Dear sir/maam, I have purchased austin black black silver shoes from "golden hawk retail india" address : 1 tulip complex alkapuri r c dutt road race course circle baroda dated 9th june 2015. i went to the store and told him to see the problem, he denied and talked me rudely and told me that puma shoes are of this quality only .i felt very bad and improper to talk more with him and came back . after that i talked to customer care executive and he told me to send email, hence am writing this mail. The sole is coming off the shoe by just two months o[censored]sage. Sending u the photographs and copy of the invoice. Kindly do the needful at earliest. Regards, majid dudhwala. Dear Majjid, We thank you for sharing this feedback with us; it is our constant endeavour to give our customers the best products and the best service. Your concern about the rude staff is of great priority to us, and this has been escalated to the highest levels in PUMA. We thank you again for bringing this to our notice and we hope to resolve this as soon as possible. We are sorry to inform you that we will not be able to exchange the product as it is not a manufacturing defect and it is a wear and tear defect. For further assistance, feel free to contact us at[protected] or write into us at [protected]@puma.com. Regards, Pallavi Keerthi Kumar Customer Support PUMA SIR/MADAME, WHAT DOES WEAR AND TEAR MEANS ... MY SHOES ARE NOT TEARED OR DAMAGED . PROBLEM IS CLEAR THAT ITS SOLE GRIP IS COMING OUT OF IT. I HUMBLY REQUEST YOU TO LOOK AT IT AGAIN, IT IS CLEARLY VISIBLE . I AM NOT SUCH A PERSON TO BLAME YOU IF ITS MY PROBLEM . THIS IS A MANUFACTURING PROCESS PROBLEM. I HAD ALREADY SENT CLEAR PICTURES OF IT YOU SHOULD NOT ANSWER ME LIKE THIS. AWAITING FOR UR POSITIVE REPLY Thank you, Faisal Ahmed sir u have proved that my problem is genuine and pallvi keerthi kumar told me wrong that the shoe is wear and tear defect. 3rd time I request you that I had bought a New Pair of PUMA AUSTIN SHOE from your official store and it is not a replaced pair of shoe.Its a new pair of shoe which is manufacturing defect faulty of its sole bonding coming out . I had sent invoice photocopy of my Puma shoes earlier.I again and again request you that my problem is trully Genuine.Please Please give me a positive reply.I am Resending again my bill invoice photocopy attached below. Please take it seriously, I am a Regular and Genine Puma product user, My Goodwill is with Puma and itself is Goodwill for me.Its a Status to use Perfect Puma product and not defective Puma product. dear faisal sir, thank you again for undertanding my problem, sir service will not solve manufacturing defect.i have my old puma shoes with same problem .i have serviced it many times but pasting comes out after few days.i am attaching its picture below just have a look .its problem is still not solved and i m not wearing it .its a museum piece.whenever i see it hurts me . faisal sir, i m using puma shoes since 10 years .i[censored] promise and abide me that it will not come out in future i m ready for sending shoes to company. Dear Majid, We regret to inform you but we will not be able to process any exchange for these shoes . For any further assistance, please contact us at[protected] or write into us at [protected]@puma.com Regards, Customer Support PUMA Dear Majid Thanks for writing into us. We will not be able to replace the shoe. If you want we can service it for you. Regards Faisal Ahmed Customer Support Puma Puma Customer Care (Puma India Customer Care) Aug 24, 17:54 Dear Majid Thanks for writing into us. We will not be able to replace the shoe. If you want we can service it for you. Regards Faisal Ahmed Customer Support Puma Puma Customer Care (Puma India Customer Care) Aug 21, 17:39 Dear Majid We will not be able to exchange the product for you as the product was already exchanged. From our end we can only service the product for you. Regards Faisal Ahmed Puma Custo Puma Customer Care (Puma India Customer Care) Aug 20, 13:30 Dear Majjid, We thank you for sharing this feedback with us; it is our constant endeavour to give our customers the best products and the best service. Your concern about the rude staff is of great priority to us, and this has been escalated to the highest levels in PUMA. We thank you again for bringing this to our notice and we hope to resolve this as soon as possible. We are sorry to inform you that we will not be able to exchange the product as it is not a manufacturing defect and it is a wear and tear defect. For further assistance, feel free to contact us at[protected] or write into us at [protected]@puma.com. Regards, Pallavi Keerthi Kumar Customer Support PUMA Puma Customer Care (Puma India Customer Care) Sep 2, 16:41 Dear Majid, Thank you for writing into us. Please allow us 24 working hrs, we will check what best can be done. For further assistance, feel free to contact us at[protected] or write into us at [protected]@puma.com. Regards, Pallavi Keerthi Kumar Customer Support PUMA majid dudhwala Sep 2, 16:27 To pallavi MADAM and faisal sir, thank you again for undertanding my problem, sir service will not solve manufacturing defect.i have my old puma shoes with same problem .i have serviced it many times but pasting comes out after few days.i am attaching its picture below just have a look .its problem is still not solved and i m not wearing it .its a museum piece.whenever i see it hurts me . faisal sir, i m using puma shoes since 10 years .i[censored] promise and abide me that it will not come out in future i m ready for sending shoes to company. dear faisal sir, thank you again for undertanding my problem, sir service will not solve manufacturing defect.i have my old puma shoes with same problem .i have serviced it many times but pasting comes out after few days.i am attaching its picture below just have a look .its problem is still not solved and i m not wearing it .its a museum piece.whenever i see it hurts me . faisal sir, i m using puma shoes since 10 years .i[censored] promise and abide me that it will not come out in future i m ready for sending shoes to company. Puma Customer Care (Puma India Customer Care) Sep 3, 14:58 Dear Majjid, This is in regards to your mail, we regret to inform you that we will not be able to exchange the product as the product was purchased on sale. For the same we will be able to service the product for you. Puma Customer Care (Puma India Customer Care) Sep 2, 16:41 Dear Majid, Thank you for writing into us. Please allow us 24 working hrs, we will check what best can be done. For further assistance, feel free to contact us at[protected] or write into us at [protected]@puma.com. Regards, Pallavi Keerthi Kumar Customer Support PUMA majid dudhwala Attachments3 Sep (1 day ago) to Puma All o[censored] are mad ? Is this puma international customer care response.can, t u see invoice i had sent many times.i have paid full amount not sale amount. Sometime u say wear n tear Then exchange issue Replacement shoes Repairing shoes Then u say u cannot do anything Then u said for service Now u say its sale product Further u will say anything? I think all o[censored] r mad. U are mentally harrassing me .i humbly request u to give positive reply.please give me contact o[censored]r higher warranty officer.again i am attaching original photocopy of my invoice Puma Custo Puma Customer Care (Puma India Customer Care) Sep 3, 16:21 Dear Majid Thanks for writing into us. As per our conversation. We will not be able to service or replace the product for you. Regards Faisal Ahmed Customer Support Puma Puma Custo Puma Customer Care (Puma India Customer Care) Sep 3, 14:58 Dear Majjid, This is in regards to your mail, we regret to inform you that we will not be able to exchange the product as the product was purchased on sale. For the same we will be able to service the product for you. For further assistance, feel free to contact us at[protected] or write into us at [protected]@puma.com. Regards, Pallavi Keerthi Kumar Customer Support PUMA

TO WHOSOEVER IT MAY CONCERN

This is to inform you that due to my previous experience of PUMA I thought of going again for the same brand and finally went to a PUMA store at ICONIC FASHION RETAILING PVT. LTD., B Tower, B Zone in World Trade Park in JAIPUR, RAJASTHAN, INDIA. (STD Code[protected]/27/28

I bought a pair of PUMA shoes kept under New Arrivals stand worth Rs. 6, 499/- FAAS 300 v4 with style name mentioned on bill is 18752801 with MEMO No. SL-1323 on 15/4/2015 this year. Two months later I observed a manufacturing defect on both the shoes at the same position (i.e. at the position of little toe finger) and complained about it immediately at the outlet which made me calling them again n again repeatedly. Finally after 15-20 days I got a reply from the personnel at the outlet that PUMA co. has rejected my request by saying that its not a manufacturing defect instead it is my fault.

One thing I don’t understand that why would I go and buy a Branded Puma Shoes worth Rs.6, 499/- and will create a defect in it just after two months of buying. Today its been 5 months since I am wearing it as I don’t have another option but now I think I have to throw it in garbage because of your manufacturing defect I am not able to wear it any more.

Kindly go through the details I’ve provided and also see the picture enclosed, an intelligent technician can easily make out the defect.

Thank You.
ANKUR SAHAI

Exchange of puma vesta SDL Footwear, I bought this footwear from Puma store, Lulu Mall, Ernakulam. Seeing the heel unusually rounded, I asked the sales person whether it would be slippery. He replied that it's fine, it wouldn't slip. But when I wore it out the next day, I nearly fell mulitple times. I had worn it only for 2 hours and I brought it then itself to the store I bought it from. They said an exchange would only be possible after Customer care allowed it. After trying for many days, Someone finally picked up my call and brought it to the store. They told me to wait a few days before confirmation. After a week, when I went back they said CC did not reply and so replacement was not possible. After weeks of calling, no one was picking up my call, so I sent a mail to CC. The reply said I would be contacted within a few days. This was on July 27. No one contacted me. On Aug 15th, I tried sending a mail again and this time I was frustrated and asked my money back. It was only then I got a mail confirming my query. All this time, I went back and forth to the store. On Aug 16th I was contacted saying I would receive a replacement for the SAME amount if I went back. After making me wait since July 2nd, and all the inconveniences caused I will not agree to a replacement for the same amount. Both in terms of quality and service, I did not relieve any from the Internationally branded Puma. The Vesta I chose was after trying out many others i that store, which felt even worse than this. So buying another for the same price is cheating me in broad daylight. Either give me a bigger discount so I can buy a better quality footwear or refund my money Aravind S [protected]@gmail.com

Order no : 90209880 order date:15 august 2015 In voice No: VEC-INV[protected] invoice date 15 august 2015 Shipment No.:90209880 of Nancy vanlaltleipuii Ramthar veng aizawl mizoram Aizawl H.O Aizawl 796001 Mizoram, India Phone:[protected]. I ordered two children shoes of size 23 each. But what i recieved were of size 6(uk) each.

I have bought puma limnos cat dp shoes on 11 may 2015 with my order number [protected] and within 2-3 months the upper cloth of the shoes is having hole in it and color is change and it seems like it fade . i request you to take the action on my compplaint as soon as possible . hoping for a favourable response :) thnks

I have ordered a shoes form puma online store on 18 July and till yet I have not received ...even though I called customer service but no response ...also I mailed them and I got no revert from any end from the company ...order no is I[protected]

I purchased running shoe worth Rs.5499 on 6/8/2014 from inorbit mall, vashi, navi mumbai. I hardly used the 3-4 times and recently I noticed that it got torned from front completely, I just have to ask what kind of material you people use, i really thought that you charge customers for quality product but got worst experience as i think puma only cheat people by charging much more than actual worth of the product.
so, either my shoe should be replaced or money should be returned back to me.

i made an order through the website on 7th of july, for 3 products, amounting to Rs 2651.89. Upon shipping, i was sent an sms regarding unavailability of one product in the order. The price of the product was Rs1000. Now the in the invoice they are refunding only Rs 947 as i used a discount coupon. The discount coupon was valid on a purchase of Rs 1000, so even if I had not bought the unavailable product i would still have availed the discount. Also it has been 16 days since and neither the order has not been delivered to me nor have I been informed about the status of my refund regarding the unavailable product.

This is for your information and record for immediate action that i, mohit malik had purchased a PUMA shoe item no. 18752804 worth Rs. 6499/- from Kapsons Agencies Pvt. Ltd.(KROME) SCO- 83-84 (Basement), Sector- 17-D, Chandigarh, the abovesaid product was purchased for wearing the same in gym, the purpose was specifically mentioned to the sales executive. After wearing the shoes for a month it appears that the cloth of the shoes (both pairs) were torn off itself being defective. Now the shoes is with the company from 03.07.2015 till date and company is admitting its guilt and stated to get another product of the same description. But i am fed up with the companies product and the saying of Mr. Ashok, manager (KROME) as he stated that take any product of the same description, as the sale is going on i have showed my interest in shoes (puma) which is worth Rs. 6100/- on sale, now the manager stated that as you have purchased the shoes on MRP so this product you have sellected would be given on MRP only which is wrong and illegal and malpractice on behalf of the company. Further stated by the concerned person you have to be thankful for the company as we are giving you option to take a new product.I am very thankful to you, if my precious money be returned with interest. Kindly do the Needful. Dated: 14.07.2015 (Mohit Malik)

Hi, I bought a FAAS 500 v3' on 12/14/2014 and used it ONLY for running. Within 4 months (03/April/15) both the shoes developed big holes in the top front area. I have pictures to show that the rest of the shoe is in perfect condition and only the top part has developed holes. I took the shoes to Puma store in Forum Mall, Koromangala on the 7th of May and asked for someone to review it however Kusum Das (kusum.[protected]@puma.com) without even looking at it replies to the branch that the shoes is out of warranty (within 3 months). I escalated it again to Krishna Pawar on 20 Jun but they have refused to even respond to me. It is a pure case of a defective shoe and I need a replacement from Puma for it. The shoes has been lying at the forum mall, Koromangala since 7th of May and no one from Puma has even called or emailed me. Regards, Tarun

Hello Sir/Mam, I have purchased Floater of Puma Company from Elante Mall. Now I have some issue regarding those floaters, so I went to Lifestyle showroom with all complaints and I have given whole details regarding removed pasting and strip had a burst of my floater so I told the salesman (Pritam) who works there, and he wrote my Complaint on Service Slip. But when he return me those floaters on 11 July 2015 after repairing I was not satisfied with the result because my main concern of strap was not done well. All other concerned detail is given below and I have also attached some concerned Photographs of My Floaters. So, I requested you to replace my floater. Kindly consider my complaint as soon as possible. DETAILS Lifestyle International (P) Ltd. Elante Mall, Plot No: - 178, 178-A, Industrial Area and Business Park Phase-1, Chandigarh-UT Invoice Date & Time 3 May 2015 20:24:57 Customer Name Arun Dhiman Mobile No. [protected] Item Code:[protected] Colour: steel gray-black dande Size: 7 UK- 26 cm Article Code: 30501001 SERVICE SLIP DETAIL Sr. No.: 578 Date of Submission: 25 June 2015 Invoice No: 114-7523 Name of Complaint: Pasting, Stitching & Strap Problem Receiver Name: Pritam Mobile No: [protected]

Hi I ordered Puma shoes on 27th June, 15, but till date i have not received shoes.I contacted there customer care service several times but every time they replied that you will get your shoes in 2-3 days. From last 6-7 days i am trying to contact there customer care no. but every time it is showing busy. I am frustrated now because it was gift for my father on his birthday and 17 days has passed. I don't have any hope left that Puma would be able to deliver my order. Now I want to cancel my order and want my money back. Very pathetic service by Puma online. I want solution on this ASAP. Order No.:[protected] Thanks, Aarti

I have purcahsed a "Puma Fass 500- PWR Cool" at a price of Rs. 8999/- from the Puma Store at Main Market, Rajouri Garden, New Delhi 0n 07-05-15 vide Receipt No. 69991 dt.7-5-15. The inner side of the cushion in the back portion of Right Shoe is badly torn in use of just about 45 days. It is strange that a very expensive Premium Running Shoe by an International Company "PUMA", was torn badly within about 40-45 days o[censored]se.The Torn cushion has also caused pain/blisters in my foot. Such poor quality of Premium Brand Shoe of the Company gives a very bad image and distort the reputation of PUMA Company. I have written a detailed complaint to PUMA at " [protected]@puma.com" on 30-6-15 with photos of Receipt anf torn portion of Shoes. A reminder was sent on 2-7-15. However till date I have not received any reply from the Company. I also contacted local authorised dealer of PUMA at Nagpur but they informed that they cannot help. Please help in the matter. Yours Faithfully, Deepak Batra Email:: [protected]@rediffmail.com

Dear concern .. I bought my shoes on 13th June 15 from your Puma store ghatkopar R city. I bought 1pair of Rs 3384. And made the payment through credit card of sbi bank. You have raised twice the amount and bank paid the same twice ..after regular follow up with your store and bank got refund to my card on 26 th June 15. As per my regular practice I don't chk details of my card bill and make the payment. . This time when I checked its really SHOKING .. Puma it's an great brand in the market and its really shameful when such kind of fraud / cheating done by your stores.. it's really harassing episode...might Wil circulate to all my office friend and Facebook and what's up group. Or compensate this and ensure this will not get repeated to any one . And fot your information thete is no any error or mistake from bank side there is 2 different transaction id's to raise this money .. Also after 14 days its got refund to my bank. Need action and compensation for the same to avoid further escalation and to highlight in public . thanks sandeep Kochar [protected] You can chk the details with my mobile no as same is registered that day.

I have shared my complaint related to the poor quality product from Puma to Puma customer care on 27 Jun 15. All I have received is a formal & standard acknowledge receipt but nothing happened post that. COMPLAINT: I have picked up Puma shoes from Phoenix Market city, Pune almost 6 months back. However I am very disappointed by the quality of the shoes. I have hardly worn the shoes but the puma logo has already started to peel off. I have never expected this from Puma. Please see the attached pics for details. I always had a faith in Puma as a Brand that supplies quality product and takes care of customers concerns. It was because of this faith I did not retained the bill copy as I have never thought of going back to Puma for any quality issue !!! I don't remember the exact date of purchase either My expectations were simple - please arrange to have this pair of shoes immediately replaced by a new pair but of better quality. I reside in Gurgaon and have shared my contact details with Puma Shoe label shows barcode as[protected] size 9 UK Art no 18600027 Regards

I have purchased a puma sipper...after few days it starts stinking...and water in it becomes bitter. I have ignored earlier and believed the international brand..but just in 2days I had suffered with vomiting again and again...I stopped drinking it...and used my another bottle n which is fine. I therefore request to please test this bottle and put a stay on it as it may leads to serious health issue to other customers also. If it is with specific sipper or stock of sipper, I request to kindly replace my sipper. Hope to get early resolution.

I ordered the puma bag on 25th June its almost 10 days and I haven't heard anything from puma when I called I was told that the product was defective and we will send you the product when its available. Now the product is in stock from last 3 days still there is no response nor are you guys delivering the product nor you called to cancel the order. I am a person using lots of puma product its disappointing to see such a lack of professionalism from a brand like PUMA Fahd Abdullah Order no[protected]

I had purchased stuff from PUMA store in R City Mall, Ghatkopar on 13th June 2015. The total amount of the bill was 7518. The Receipt No is 22567. However, my credit card has been debited twice by this amount. I checked with the bank and they said that the merchant will have to do a reverse entry for the extra debited amount. I have informed the same to the store manager, but the response has not been so good. they are just saying that, it will be credited back. don't worry. Please look into this matter urgently and solve this at the earliest.

Dear Team Puma, I purchased a Puma BMW CAT 6 shoes Trusting Puma and BMW from Myntra. The Order No. id 71444154 on January 12, 2015. Trusting Puma and BMW. However this shoe is far below the expectations. One shoe has got the cracks it looks weird to wear a shoe. Please find attached pictures for the shoes in past 5 months. I have puma other products also but never expected such product from a reputed company like PUMA.

I had bought a sport shoes of puma from flipkart on Wed, 15th Oct'14 and now the sole is falling apart from back of the shoes. Same case is there with the sole on other side also. Also the stitches opened up. The shoe costed me Rs.1899 and it has not survived even for a full year. Although my usage was not heavy nor i use to play wearing the shoes.