Puma Complaints & Reviews

I orderd one puma full sleves tshirt my order number is[protected]. When i call customer care. They used to tell me that. Call to them from where u have buy the product. Abof and customer cares are diffrent.?.

I recently purchased a puma red bull edition shoes worth oh rs/-8999. I used the shoe on for abt 5times from the day i purchased it. I found that the sole of the shoe is getting damaged. I went to the puma showroom where i purchased it. The puma store was a franchise of puma brand, and so they said me the will send photos to head office and will let me know. They had the shoe with them for 20days and gave me back stating its not manufacturing defect. I have sent mail also to puma customer care india. Whereas every time i mail them it's just creating a request no. But i'm not getting any reply from them. They say u can go to any puma store for claims. But when i go to the nearest puma showroom they ask were u purchased it n they ask me to go to the store were i purchased. I went also to direct puma showrooms in many places taking the complaint of my shoe. The puma store managers are least bothered abt their customers when u go for claims. Only at the time of purchase they are good to us. I took a wrong decision by choosing puma brand & getting a shoe worth of rs.8999/-. I will never ever get puma shoes in my life after this & also will never let the people i know in my life to get puma shoes.

I had ordered a puma slip-on shoes a week back on their online store. It is mentioned that the delivery of the goods takes places within 3-4 working days. It's been a week, i have not yet received my order. The call centre people who talk to their consumers are very rude, they are not helpful at all. It is very disappointing and this is spoiling the name of puma as brand and also in terms of customer service. I will never every recommend any of my friends or relatives to buy a puma product online.

I visited puma store in vashi inorbit mall on 16th July 2016 around 8 pm
I liked the shoe the one praton mercedes edition in white colour but the last size they have was 9 UK and when I asked the guy for 10 uk directly said no without checking and there was huge fight going on between employe's exchanging words arguments I was still in the store and they were busy in their own world and this started at billing counter and when I asked othe guy in the same store he replied please ask the guy who was attaining you ...wtf after that I was so angry with the behaviour and they were closing the store I was even ready to buy the size 9uk but the second guy told me not to buy since it was not the size I need and the one who I met first the store guy was forcing me to buy by saying it will lossen up by wearing and I was just left with question ...are they really fooling around with me..I was pissed and than I selected a jacket sf ferrari one and I see both the sales person are arguing and I left the store as they advs they are closing it and u wasted my time and both were of no help to me..worst experience ever...with puma.

I am a regular customer of myntra and puma.
I purchased a puma shoes from myntra and
Was delivered to me on 16 may 2018,
And i am unable to wear it because the design of the product
Is not comfortable to wear it for long walks.

I wanted to return it, and informed myntra about the same.
But myntra's customer care service told me that
Hoes is used and it is a fitting issue
And thus they unable to return their product.

But according to us - this is not a fitting issue but
Design issue, and the shoe is not used.


Product details are:

Order no. :[protected]
Invoiceno. :
Shipment no : ml[protected]
Amount (rupee) : 5774

Kindly help to out this issue.

Manish tulsian

IgnitxT Shoes has tear in Front
Bill No:-6377
Date:[protected]
Product Name:-IgnitxT
Mrp:-8999/-

I got this jacket from new bel road puma store. Within a week it started bubbling over the jacket's back. I gave for quality check and got another pull over. Same bubbling this time within a day. The manager lies saying my jacket failed in quality check and he gave on his own because it is new arrival. He says bubbling can happen by rubbing against wall. When i didn't do anything he is trying to make it look like i did it on purpose when it has happened genuinely due to your poor quality material. Before i got jacket, shoes, ferrari wallet, college leather bag. But now i quit buying puma products. Recommend same to quit for my friends.

On 15 May 2016, I purchased a puma shoe from a shop (sports station SSIPL Lifestyle Pvt. Ltd.) in BMG Mall, Rewari, Haryana worth Rs 4999, It has a guarantee/warranty of 3 months.

But only after 1 month the shoes started to tear out, Its pasting is ripping apart, I was disappointed, so i went back to the shop from where i have purchased these shoes, BUT the shop keeper bluntly refused to replace/repair the shoe.The staff misbehaved also.

I contaced the PUMA customer care via email but they refused to replace the shoe and gave the reason as i have purchased the shoe from multibrand store so they can't replace.
Its the original shoe with bill the how can they refuse to claim warranty.

Please intervene.

Dear sir, I have purched puma shoe articles no .18857903 price 8999 at puma out let jodhpur sardar pura c road 17 feb 2016 I'm complaints at 10 January 2016 but no recepones at your out let many time call to your out let no but only one response mail send to customer care mail I'd your out let mail I'd [protected]@gmail.com plz resolved my complaint as soon as possible

Hi,
I have purchased puma future cat ferrari size -8 from pacific mall dehradun on 11/01/2016,
There is a problem found on this particular model on collar lining broken.
Its very uncomfortable shoes which i have purchased. I am trying to log complaint on puma but my complaint not logged. But totally i am not satisfied with puma shoes quality lots of time threw this shoes my feet got cut from back side.

Shoe was purchased around 2-3 months earlier. Can't imagine an international brand is manufactured from such a poor quality material. Ply refer the picture as attached. The sole front has started peeling up. Bottom portion of the sole has becoming weakened and holes are appearing and many more... Even the pasting of the sole has started detaching from its base.. Overall the company is making a fool out of the consumers by taking 2800/- rupees.
I want a product replacement.

2 days ago I purchased a sandle now I'm experiencing a problem with strap size, right strap is tighter than left and now they are saying that thus piece can't be replaced cause you've used this. Also they talked in an inappropriate manner cause we are outsiders and students . Their way of talking was also unbearable . I got disappointed and left that defected piece with them . Even after saying this is deffected they convinced my saying It'll get in shape after some time usage .

Hello, I am ashish sharma from indore, I have online purchase shoes in puma india official site www.in.puma.com on 11 April 2016 .my order no.[protected]. But today said your order has been cancelled due to non availability.but puma website show show this shoes in stock. This not fare pls action this company bcoz my time waste I have attached screenshot also.

Dear Puma
I bought a pair of shoes, on [date]. I have discovered that the [item] has the following problem: it was torn or got a hole after a couple of wearing.
The Consumer Rights Act makes it an implied term of the contract that goods be as described, of satisfactory quality, durability and fit for purpose.
As you are in breach of contract
I am entitled to have the item replaced and I would request that you confirm that you will do this within the next seven days.
I also require you to confirm whether you will arrange for the [item] to be collected or will reimburse me for the cost of returning it.
I look forward to receiving your satisfactory proposals for settlement of my claim within seven days of the date of this letter.
I'm enclosing the snap shot of my defected shoe and invoice.

Yours faithfully,
Iqbal Khan
English Zone
Gwalior M.P.
Call on: [protected]

Sir i have bought puma TX-3 shoes from snapdeal online, but there are some defects coming on shoes and upper layer of shoes is looking very bad i have attached photo of shoes. Snaldeal replied that they will not resolve my problem because they have only 7 days retufn policy. As a warranty terms of puma it is under 3 month of purchase, so please help me sir i have attached my online invoice also..

i want to replace this shoes..

I purchased puma shoe during offer period.After two week its sole removed so it was defected product.
Shopkeeper denaied to return the product because i purchased it during offer time.Now they looted my 1500/- rupees and sell me defected product.

Sir, I've received my product as puma shoe . My order number is [protected].. It's very good and look..but, shoe size not fit for me..I would like to exchange (only for size )my product..pls help me

I had purchased 2black colour Ferrari jackets from kothrud, Pune outlet. Now the cubics of the zip has broken off and the jacket cannot be zipped
These are premim priced jackets and I belive that one should be in a position to use it satisfactorily.
I belive it should be replaced.

I bought Puma Jago Ripstop Shoes on 09th Jan 2016 from Puma Store in Madiwala, Bangalore. Model no. is 18792202 and shoes size is 10. Price Rs.4999.

Within 10 days of purchase I realized some manufacturing defect in Left shoe and I returned the shoes for replacement. The store employee told me that within 1 week I will get the replacement but I had to wait for 3 weeks to get my replacement and that too when I kept proper follow-up with them. There was no communication from Puma Store regarding the replacement of shoes which is very unprofessional. Finally, after rigorous follow-up when I did not get any positive response I asked them for refund and then suddenly I got a callback from them saying that my replacement has been approved and I need to go to any MRP store of Puma to collect my shoes replacement which was really shocking & unacceptable to me. First of all, I did not get any response from Puma for 3 weeks and then they told me that I have to visit any other store just because they are Out of Stock for same shoe model...Is it my fault that they do not have stock in store?? Or I am paying for my biggest mistake of purchasing shoes from Puma?? Seriously, I did not expect such an unethical way of treating customers by Puma.
By seeing no choice, I agreed to visit the other Puma store. After checking the new shoes in Puma Store in Forum Mall, Kormangala, Bangalore on 14th Feb, I agreed to collect them and at this point came the biggest shock...I was told to pay Rs.500 extra with reason that prices have shoot up for this shoe model. So, when I tried to justify my reason of not paying extra 500 bucks they tried to make me realize that its my mistake that I went for replacement. When I argued with them & with Madiwala Puma employee, they clearly told me that either you pay extra 500 bucks otherwise you can re-collect your old shoes. And when I rejected both offers and asked for refunds they shamelessly told me that I wont get my money back...Wowwwww, Congratulations to me...I have been robbed of 5000 bucks by Puma...thats what I felt at that moment. What a high level of professionalism & ethics shown by Puma to its consumer...I really really appreciate it. Finally, I realized my worst mistake of life of choosing Puma rather than other brands who are more professionals and show more ethics to their consumers.

Now, I do not have my shoes...I did not get my money back and to top of that I was treated in such an unprofessional way by Puma like I am an alien and I am asking Puma to give me shoes for FREE. So, now I want my money to be refunded because I do not have anymore energy of visiting any Puma store or following-up with those stupids who do no know how to treat their customers.

I got a pant in puma. Used it for a month and it had holes in it, Wch was a manufacture defect! I gave it to a staff and he said he ll get back within 2 days! He dint get back, I went to the shop after two weeks, he said he ll replace the product once the sale is over, and he ll call once the sale is over! He dint get back this time also! I went to that outlet after a month and that employee left the job! The new manager says he s not responsible for the left staff's mistake! I am 18 years old, I was fighting back against 4 men fr 1 hour! And after that he says, he ll exchange the product but I have to pay extra 800, itseems I got that pant fr 600 Wch is not acceptable! After that that employee started showing faces as if I got that product fr free! It was so much hurting! This is not the wAy they treat customers! I am very disappointed with their response! Soooooo bad it is!