Puma Complaints & Reviews

Sir, I've received my product as puma shoe . My order number is [protected].. It's very good and look..but, shoe size not fit for me..I would like to exchange (only for size )my product..pls help me

I had purchased 2black colour Ferrari jackets from kothrud, Pune outlet. Now the cubics of the zip has broken off and the jacket cannot be zipped
These are premim priced jackets and I belive that one should be in a position to use it satisfactorily.
I belive it should be replaced.

I bought Puma Jago Ripstop Shoes on 09th Jan 2016 from Puma Store in Madiwala, Bangalore. Model no. is 18792202 and shoes size is 10. Price Rs.4999.

Within 10 days of purchase I realized some manufacturing defect in Left shoe and I returned the shoes for replacement. The store employee told me that within 1 week I will get the replacement but I had to wait for 3 weeks to get my replacement and that too when I kept proper follow-up with them. There was no communication from Puma Store regarding the replacement of shoes which is very unprofessional. Finally, after rigorous follow-up when I did not get any positive response I asked them for refund and then suddenly I got a callback from them saying that my replacement has been approved and I need to go to any MRP store of Puma to collect my shoes replacement which was really shocking & unacceptable to me. First of all, I did not get any response from Puma for 3 weeks and then they told me that I have to visit any other store just because they are Out of Stock for same shoe model...Is it my fault that they do not have stock in store?? Or I am paying for my biggest mistake of purchasing shoes from Puma?? Seriously, I did not expect such an unethical way of treating customers by Puma.
By seeing no choice, I agreed to visit the other Puma store. After checking the new shoes in Puma Store in Forum Mall, Kormangala, Bangalore on 14th Feb, I agreed to collect them and at this point came the biggest shock...I was told to pay Rs.500 extra with reason that prices have shoot up for this shoe model. So, when I tried to justify my reason of not paying extra 500 bucks they tried to make me realize that its my mistake that I went for replacement. When I argued with them & with Madiwala Puma employee, they clearly told me that either you pay extra 500 bucks otherwise you can re-collect your old shoes. And when I rejected both offers and asked for refunds they shamelessly told me that I wont get my money back...Wowwwww, Congratulations to me...I have been robbed of 5000 bucks by Puma...thats what I felt at that moment. What a high level of professionalism & ethics shown by Puma to its consumer...I really really appreciate it. Finally, I realized my worst mistake of life of choosing Puma rather than other brands who are more professionals and show more ethics to their consumers.

Now, I do not have my shoes...I did not get my money back and to top of that I was treated in such an unprofessional way by Puma like I am an alien and I am asking Puma to give me shoes for FREE. So, now I want my money to be refunded because I do not have anymore energy of visiting any Puma store or following-up with those stupids who do no know how to treat their customers.

I got a pant in puma. Used it for a month and it had holes in it, Wch was a manufacture defect! I gave it to a staff and he said he ll get back within 2 days! He dint get back, I went to the shop after two weeks, he said he ll replace the product once the sale is over, and he ll call once the sale is over! He dint get back this time also! I went to that outlet after a month and that employee left the job! The new manager says he s not responsible for the left staff's mistake! I am 18 years old, I was fighting back against 4 men fr 1 hour! And after that he says, he ll exchange the product but I have to pay extra 800, itseems I got that pant fr 600 Wch is not acceptable! After that that employee started showing faces as if I got that product fr free! It was so much hurting! This is not the wAy they treat customers! I am very disappointed with their response! Soooooo bad it is!

WHOMSOEVER IT MAY CONCERN
I want to inform you that I bought a shoes for my son on 16/12/2015 fro A. K . MARKETINGS Shop No. 6 Laxmi Industrial Estate New Link Road Andheri West .
I am sorry to inform you that shoes start tearing from front part and soul start to wear off within 6 to 7 days of both shoes
We are not expecting a product like this from Brand like you.
So I request you please look into this matter urgently with seriously and change the shoes immediately . Instruct the shopkeeper do it very fast .
We have trust in you .
Hoping for favourable reply.

Thanking You


A. S. Juwale

Email [protected]@gmail.com

I purchase the puma Ferrari model shoes purchase Rs 7000 fresh arrival after one month they cut the leather and ur store employee said he can't pay the kourier charges plz change the new shoes

I have purchase one pair of puma shoes from yours exclusive show room at The Mall Shimla worth rupees 4000/- on dated 06 nov. 2015. One shoes is teared from one side. I have also lost the bill of the shoes. I want to replace/repair these shoes.Kindly suggest me what to do?
Thanks.
Priyanka.

Hi Team, This is regarding a product complaint that i purchased a jacket on[protected] at OLIVE RETAIL PVT. LTD. (address: shop no.- 1, 17A/22, WEA, Ajmal Khan Road, Karol Bagh) from an puma outlet. Its being long time i am using puma products and had an great experience of them but This quality issue happens first time with me, i submitted my jacket within 15 days from the date of purchase but i am very disappointed with the product quality and type of return aid.

I've bought a PUMA Jacket (Ferrari Soft Shell) - Article Code 569374 01 on 27th December 2015 from an authorized Puma Brand store(In-orbit Mall, Vashi, Navi Mumbai), you can find details in the attached photos. After 1week o[censored]se something unusual happened to the cloth surface of the jacket. It has become rough and it's not looking up to the mark as per as the quality of PUMA is concerned. Please find the attached photos of PUMA Jacket along with its price tag and bill issued on the date of 27th December 2015. Puma brand is trusted worldwide for your quality and you are not being committed to your quality. This was the first time and may be last time that I've bought any product of Puma brand and I'm really disappointed from this experience. I've attached photos of defective jacket sold by Puma. Please take necessary action for replacement of product.

Few months back i purchased a puma Faas 300 v4 worth Rs6499/-, Year of manufacture December 2014, Date of purchase, After few months i noticed that shoe was picked/torn apart day by day.When i visited the PUMA outlet from where i purchased that shoe, staff over there simply reacted like, sir its not our fault, its your, we cant do anything.I was like dumbstruck that whats going on man.Shoe condition was like If i have purchased them from any footpath worth Rupees 200-400rs.Worst experience with puma till now, advice u all to be careful while purchasing, find out that weather it is a franchise outlet or factory outlet, they are making innocent people fool in big malls and making thousands of rupee from a single product we purchase.

This is Priyam Gupta from Bhopal.I have purchased Puma shoes from db city outlet on 3rd jan 2016 on 40% discount. The MRP of the product was Rs.4999 which was inclusive of all taxes as per written on the box with MRP. But over that they have charged extra VAT of 14%. As per norms, no tax should be levied as all the taxes are already added in MRP. I'm attaching the bill of the same. Please do the necessary.

Manager of z square puma store refuse to give additional discount as per message sent by company on my mobile He says that my computer software is not update that's why he is unable to give offer as per message sent by company

I purchased PUMA shoes from a PUMA outlet at "Jwala Heri, Paschim Vihar" New Delhi on 8th August 2015. Within a month its front net started tampering and it increased to a big hole after some days. While I was not in India I was not able to contact the shopkeeper. Once back I checked with them and they said it's not a manufacturing defect but a wear and tear defect so can't replace it or repair it although it is within warranty period. I even contacted PUMA India customer care for the same but they also replied with the same reason. It's better to buy a local shoe as they also give you a warranty of 6 months at least or a repair for sure. PUMA service is really bad. Customers satisfaction is nothing for them.

I purchased puma canvas shoes on 30th of july, ORDER NO-OD[protected] . since when i got the product i saw that it was not the same colour as shown in the picture the colour is faded and it looks like an old shoe! i request u to please return or repair the product since it is under 3 months warranty!!

Dear sir/maam, I have purchased austin black black silver shoes from "golden hawk retail india" address : 1 tulip complex alkapuri r c dutt road race course circle baroda dated 9th june 2015. i went to the store and told him to see the problem, he denied and talked me rudely and told me that puma shoes are of this quality only .i felt very bad and improper to talk more with him and came back . after that i talked to customer care executive and he told me to send email, hence am writing this mail. The sole is coming off the shoe by just two months o[censored]sage. Sending u the photographs and copy of the invoice. Kindly do the needful at earliest. Regards, majid dudhwala. Dear Majjid, We thank you for sharing this feedback with us; it is our constant endeavour to give our customers the best products and the best service. Your concern about the rude staff is of great priority to us, and this has been escalated to the highest levels in PUMA. We thank you again for bringing this to our notice and we hope to resolve this as soon as possible. We are sorry to inform you that we will not be able to exchange the product as it is not a manufacturing defect and it is a wear and tear defect. For further assistance, feel free to contact us at[protected] or write into us at [protected]@puma.com. Regards, Pallavi Keerthi Kumar Customer Support PUMA SIR/MADAME, WHAT DOES WEAR AND TEAR MEANS ... MY SHOES ARE NOT TEARED OR DAMAGED . PROBLEM IS CLEAR THAT ITS SOLE GRIP IS COMING OUT OF IT. I HUMBLY REQUEST YOU TO LOOK AT IT AGAIN, IT IS CLEARLY VISIBLE . I AM NOT SUCH A PERSON TO BLAME YOU IF ITS MY PROBLEM . THIS IS A MANUFACTURING PROCESS PROBLEM. I HAD ALREADY SENT CLEAR PICTURES OF IT YOU SHOULD NOT ANSWER ME LIKE THIS. AWAITING FOR UR POSITIVE REPLY Thank you, Faisal Ahmed sir u have proved that my problem is genuine and pallvi keerthi kumar told me wrong that the shoe is wear and tear defect. 3rd time I request you that I had bought a New Pair of PUMA AUSTIN SHOE from your official store and it is not a replaced pair of shoe.Its a new pair of shoe which is manufacturing defect faulty of its sole bonding coming out . I had sent invoice photocopy of my Puma shoes earlier.I again and again request you that my problem is trully Genuine.Please Please give me a positive reply.I am Resending again my bill invoice photocopy attached below. Please take it seriously, I am a Regular and Genine Puma product user, My Goodwill is with Puma and itself is Goodwill for me.Its a Status to use Perfect Puma product and not defective Puma product. dear faisal sir, thank you again for undertanding my problem, sir service will not solve manufacturing defect.i have my old puma shoes with same problem .i have serviced it many times but pasting comes out after few days.i am attaching its picture below just have a look .its problem is still not solved and i m not wearing it .its a museum piece.whenever i see it hurts me . faisal sir, i m using puma shoes since 10 years .i[censored] promise and abide me that it will not come out in future i m ready for sending shoes to company. Dear Majid, We regret to inform you but we will not be able to process any exchange for these shoes . For any further assistance, please contact us at[protected] or write into us at [protected]@puma.com Regards, Customer Support PUMA Dear Majid Thanks for writing into us. We will not be able to replace the shoe. If you want we can service it for you. Regards Faisal Ahmed Customer Support Puma Puma Customer Care (Puma India Customer Care) Aug 24, 17:54 Dear Majid Thanks for writing into us. We will not be able to replace the shoe. If you want we can service it for you. Regards Faisal Ahmed Customer Support Puma Puma Customer Care (Puma India Customer Care) Aug 21, 17:39 Dear Majid We will not be able to exchange the product for you as the product was already exchanged. From our end we can only service the product for you. Regards Faisal Ahmed Puma Custo Puma Customer Care (Puma India Customer Care) Aug 20, 13:30 Dear Majjid, We thank you for sharing this feedback with us; it is our constant endeavour to give our customers the best products and the best service. Your concern about the rude staff is of great priority to us, and this has been escalated to the highest levels in PUMA. We thank you again for bringing this to our notice and we hope to resolve this as soon as possible. We are sorry to inform you that we will not be able to exchange the product as it is not a manufacturing defect and it is a wear and tear defect. For further assistance, feel free to contact us at[protected] or write into us at [protected]@puma.com. Regards, Pallavi Keerthi Kumar Customer Support PUMA Puma Customer Care (Puma India Customer Care) Sep 2, 16:41 Dear Majid, Thank you for writing into us. Please allow us 24 working hrs, we will check what best can be done. For further assistance, feel free to contact us at[protected] or write into us at [protected]@puma.com. Regards, Pallavi Keerthi Kumar Customer Support PUMA majid dudhwala Sep 2, 16:27 To pallavi MADAM and faisal sir, thank you again for undertanding my problem, sir service will not solve manufacturing defect.i have my old puma shoes with same problem .i have serviced it many times but pasting comes out after few days.i am attaching its picture below just have a look .its problem is still not solved and i m not wearing it .its a museum piece.whenever i see it hurts me . faisal sir, i m using puma shoes since 10 years .i[censored] promise and abide me that it will not come out in future i m ready for sending shoes to company. dear faisal sir, thank you again for undertanding my problem, sir service will not solve manufacturing defect.i have my old puma shoes with same problem .i have serviced it many times but pasting comes out after few days.i am attaching its picture below just have a look .its problem is still not solved and i m not wearing it .its a museum piece.whenever i see it hurts me . faisal sir, i m using puma shoes since 10 years .i[censored] promise and abide me that it will not come out in future i m ready for sending shoes to company. Puma Customer Care (Puma India Customer Care) Sep 3, 14:58 Dear Majjid, This is in regards to your mail, we regret to inform you that we will not be able to exchange the product as the product was purchased on sale. For the same we will be able to service the product for you. Puma Customer Care (Puma India Customer Care) Sep 2, 16:41 Dear Majid, Thank you for writing into us. Please allow us 24 working hrs, we will check what best can be done. For further assistance, feel free to contact us at[protected] or write into us at [protected]@puma.com. Regards, Pallavi Keerthi Kumar Customer Support PUMA majid dudhwala Attachments3 Sep (1 day ago) to Puma All o[censored] are mad ? Is this puma international customer care response.can, t u see invoice i had sent many times.i have paid full amount not sale amount. Sometime u say wear n tear Then exchange issue Replacement shoes Repairing shoes Then u say u cannot do anything Then u said for service Now u say its sale product Further u will say anything? I think all o[censored] r mad. U are mentally harrassing me .i humbly request u to give positive reply.please give me contact o[censored]r higher warranty officer.again i am attaching original photocopy of my invoice Puma Custo Puma Customer Care (Puma India Customer Care) Sep 3, 16:21 Dear Majid Thanks for writing into us. As per our conversation. We will not be able to service or replace the product for you. Regards Faisal Ahmed Customer Support Puma Puma Custo Puma Customer Care (Puma India Customer Care) Sep 3, 14:58 Dear Majjid, This is in regards to your mail, we regret to inform you that we will not be able to exchange the product as the product was purchased on sale. For the same we will be able to service the product for you. For further assistance, feel free to contact us at[protected] or write into us at [protected]@puma.com. Regards, Pallavi Keerthi Kumar Customer Support PUMA

TO WHOSOEVER IT MAY CONCERN

This is to inform you that due to my previous experience of PUMA I thought of going again for the same brand and finally went to a PUMA store at ICONIC FASHION RETAILING PVT. LTD., B Tower, B Zone in World Trade Park in JAIPUR, RAJASTHAN, INDIA. (STD Code[protected]/27/28

I bought a pair of PUMA shoes kept under New Arrivals stand worth Rs. 6, 499/- FAAS 300 v4 with style name mentioned on bill is 18752801 with MEMO No. SL-1323 on 15/4/2015 this year. Two months later I observed a manufacturing defect on both the shoes at the same position (i.e. at the position of little toe finger) and complained about it immediately at the outlet which made me calling them again n again repeatedly. Finally after 15-20 days I got a reply from the personnel at the outlet that PUMA co. has rejected my request by saying that its not a manufacturing defect instead it is my fault.

One thing I don’t understand that why would I go and buy a Branded Puma Shoes worth Rs.6, 499/- and will create a defect in it just after two months of buying. Today its been 5 months since I am wearing it as I don’t have another option but now I think I have to throw it in garbage because of your manufacturing defect I am not able to wear it any more.

Kindly go through the details I’ve provided and also see the picture enclosed, an intelligent technician can easily make out the defect.

Thank You.
ANKUR SAHAI

Exchange of puma vesta SDL Footwear, I bought this footwear from Puma store, Lulu Mall, Ernakulam. Seeing the heel unusually rounded, I asked the sales person whether it would be slippery. He replied that it's fine, it wouldn't slip. But when I wore it out the next day, I nearly fell mulitple times. I had worn it only for 2 hours and I brought it then itself to the store I bought it from. They said an exchange would only be possible after Customer care allowed it. After trying for many days, Someone finally picked up my call and brought it to the store. They told me to wait a few days before confirmation. After a week, when I went back they said CC did not reply and so replacement was not possible. After weeks of calling, no one was picking up my call, so I sent a mail to CC. The reply said I would be contacted within a few days. This was on July 27. No one contacted me. On Aug 15th, I tried sending a mail again and this time I was frustrated and asked my money back. It was only then I got a mail confirming my query. All this time, I went back and forth to the store. On Aug 16th I was contacted saying I would receive a replacement for the SAME amount if I went back. After making me wait since July 2nd, and all the inconveniences caused I will not agree to a replacement for the same amount. Both in terms of quality and service, I did not relieve any from the Internationally branded Puma. The Vesta I chose was after trying out many others i that store, which felt even worse than this. So buying another for the same price is cheating me in broad daylight. Either give me a bigger discount so I can buy a better quality footwear or refund my money Aravind S [protected]@gmail.com

Order no : 90209880 order date:15 august 2015 In voice No: VEC-INV[protected] invoice date 15 august 2015 Shipment No.:90209880 of Nancy vanlaltleipuii Ramthar veng aizawl mizoram Aizawl H.O Aizawl 796001 Mizoram, India Phone:[protected]. I ordered two children shoes of size 23 each. But what i recieved were of size 6(uk) each.

I have bought puma limnos cat dp shoes on 11 may 2015 with my order number [protected] and within 2-3 months the upper cloth of the shoes is having hole in it and color is change and it seems like it fade . i request you to take the action on my compplaint as soon as possible . hoping for a favourable response :) thnks

I have ordered a shoes form puma online store on 18 July and till yet I have not received ...even though I called customer service but no response ...also I mailed them and I got no revert from any end from the company ...order no is I[protected]