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Puma Complaints & Reviews

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Updated: Dec 8, 2025
Complaints 599
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91
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Puma reviews & complaints page 26

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A
Ahaider
from Mumbai, Maharashtra
Jan 19, 2015
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Address: Bareilly, Uttar Pradesh

Sir, I have purchase a puma shoes men's valorosse lo SF webcage blue sneakers (B00IWK84M6) dated 6 jan 15 for Rs 3899 from Bareilly Uttar Pradesh and same got damage within 14 days for the same I have visited the outlet for the solution but he has not gave any solution and told me please send mail to puma customer care for the resolution.So please look into the same and arrange to replace or provide me any other model. Kindly process my complaint as soon as possible. Thank you Asif Haider Asif.[protected]@adaniwilmar.in [protected]
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    sahir ralhan
    from Delhi, Delhi
    Jan 16, 2015
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    Address: New Delhi, Delhi

    To whomsoever it may concern, i just bought a puma bmw motorsport shoes from your store in ambience mall 15 days back .. there is a defect in the soul of the shoes, one soul is different from another . I am a very old and a regular customer of puma and i hope the company keep up to my expectations... Thanking you, sahir ralhan
    Puma customer support has been notified about the posted complaint.
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      Keshav1094
      Jan 16, 2015
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      Address: Jaipur, Rajasthan

      Sir, I have purchased a pair of shoes of puma which got damaged, I have purchased them on 2/06/2014, Artical no. 18670402, from PUMA store Triton Mall, Jaipur . I had made a complaint regarding shoes in store also but they kept shoes for 2 months and didnot correct the mistakes in shoes and nither providing any other model. Kindly process my complaint as soon as possible.
      Puma customer support has been notified about the posted complaint.

      Rangers shirt

      The sponsor badge is coming off and the quality of the shirt us terrible. I've been butying shirts for years never has this happened!!
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        K
        Kirankumar Pedapati
        from Delhi, Delhi
        Jan 5, 2015
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        As part of GOSF I've ordered for a shoe for my father as a guest on www.pumashop.in with his name (Pedapati Prakash Babu) and Contact Number ([protected]), only once did he got a call from puma guys asking for the confirmation of our address and we never got the package, it's been so long! I've sent the puma people mail(twice) on their contact us page and I've called them on[protected] every other day and don't even have the courtesy to call me back and assure me about the package! I don't think I'll get the shoes. Even the www.gosf.in page is not open for the complaints! It's just says it's all over! Thank you for being screwed up! Merchant Site URL : http://www.pumashop.in Order Number:[protected] Order Received: Dec 11, 2014 Total Amount : INR (Indian Rupees) 2002.61 State Bank of India Debit Card Holder : Prakash babu Pedapati

        studs complain

        i buy studs of puma but they are torn badly in short period of time. i gave them for repairing at puma showroom but they did nothing and return me back as they were earlier
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          uppalmanish007
          from Mumbai, Maharashtra
          Jan 5, 2015
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          Address: Bhopal, Madhya Pradesh

          Hi, I have purchased a puma shoes Jago Ripstop article no 8792201 dt 19th Nov 14 for Rs 4999/- from DB mall Bhopal (MP) outlet and same get torn within a 01 month. For the same i have visited the outlet on 26th Dec 14 for the solution but he has not gave any solution & told pl send the mail to puma customer care for the resolution.. So pl lookinto the same and arrange to replace... Regards, Yogesh Uppal
          Aug 14, 2020
          Complaint marked as Resolved 
          Puma customer support has been notified about the posted complaint.

          flip-flops brocken

          it has been only 4 months i used puma flip-flops MRP. Rs.600...its brocken.I t is big cheating..i want my cash back.
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            uppal39yogesh
            from Mumbai, Maharashtra
            Jan 5, 2015
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            Hi, I have purchased a puma shoes Jago Ripstop article no 8792201 dt 19th Nov 14 for Rs 4999/- from DB mall Bhopal (MP) outlet and same get torn within a 01 month. For the same i have visited the outlet on 26th Dec 14 for the solution but he has not gave any solution & told pl send the mail to puma customer care for the resolution.. So pl lookinto the same and arrange to replace the shoes Thanks Yogesh Uppal [protected]
            Aug 14, 2020
            Complaint marked as Resolved 
            Puma customer support has been notified about the posted complaint.
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              M
              Manohar Lalge
              from Vadnagar, Gujarat
              Jan 4, 2015
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              Address: Aurangabad, Maharashtra

              I have purchased the Puma shoes for my daughter from Puma showroom in Prozone mall, Aurangabad Maharashtra The receipt number for the same purchase was 3570 dated 18/11/2014. While I was purchasing the Shoes, the store keeper inform me that i am eligible for 1000 Rs. Gift voucher and I will get the SMS for the same.Till date i have not received the Gift Voucher, So today when I visited the puma store i enquired about the same. The storekeeper informeed me that the due date for the gift Voucher is over and you have to talk to the customer care puma or logged in hte complaint about the same. My name is Manohar
              Puma customer support has been notified about the posted complaint.
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                A
                abhi6187
                from Dera Gopipur, Himachal Pradesh
                Dec 30, 2014
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                Address: Kangra, Himachal Pradesh

                Dear Sir/Maa'm Before 6 months ago I purchased two puma products as mentioned below. 1) Puma Men Jago Ripstop Black Sports Shoes. 2)Puma Half Sleve Black Jacket Both of above 2 items is scrapped after 6 months. Proof attached with this complaint. so its an humble request with you please do some needfull action for me. I shall very thankfull to you, looking for your positive response. Thanks & Regards Abhishek Chaudhary [protected]@gmail.com +91-[protected]
                Aug 14, 2020
                Complaint marked as Resolved 
                Puma customer support has been notified about the posted complaint.
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                  vikas1381
                  from Chandigarh, Chandigarh
                  Dec 25, 2014
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                  Address: Chandigarh, Chandigarh

                  This is to inform you that I have purchased this shoe from Banglore (MG-1 Mall) on 11.11.2014 and I hardly used only a week after that I found the pasting of the shoes from the front side (Toes Top Side) was not ok and after that I checked it completely at my own and some of my friends also noticed the improper shining when we look it right from the Top and from the very front side because the pasting was dismounted slowly n slowly in the whole week. I feel very upset and decided to go to PUMA store so I have visited PUMA Store SCO-110-111, Sector -17C Chandigarh-160017 on 02.12.2014 and discuss the same issue with your staff at Puma Store after conclusion of the defect they told me to leave my shoes and they will clarify with the quality department as they told to solve this issue within a week but every week I called them and the status was not updated I waited for 3 weeks and then I called him and shown my temper then he replied me that we regret for the replacement of the same. In this context, I request you to kindly look into the matter and give me the proper resolution or replacement of my shoe. Thanking you Hoping for the prompt reply from your side
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  Puma customer support has been notified about the posted complaint.
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                    Ravinder_yadav
                    from Mumbai, Maharashtra
                    Dec 12, 2014
                    Resolved
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                    Address: Faridabad, Haryana

                    I think issue is your size chart mention that US 8 =UK 7 buts its very uncomfortable for me. i request you to plz replace the show from US8 to US7 size. its my humble request .please help me out. Regards Ravinder [protected], [protected]
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    Puma customer support has been notified about the posted complaint.
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                      M
                      Muskan Varshney
                      from Agra, Uttar Pradesh
                      Dec 11, 2014
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                      Dear, I bought a pair of shoes " Puma Women's Mobium Elite v2 Wn's Mesh Running Shoes" worth rs 7999 on 12 April 2014 and for a long its fabric has started cutting from sides, its condition has gone worst I want it to be replaced or repaired. Kindly take steps and response ASAP.
                      Puma customer support has been notified about the posted complaint.
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                        richashyam
                        from Shimoga, Karnataka
                        Dec 2, 2014
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                        Address: Jaipur, Rajasthan

                        Dear this is richa from jaipur as i have bought two long pants from G-15 Ground floor MGF mall Jaipur. After wash they shrinks. i got them altter according to my height and now after wash they become like short pants. now what soulhd i do with product of a valuable and reputed company. richa .
                        Puma customer support has been notified about the posted complaint.

                        poor quality shoes

                        i bought a pair of shoes @2000 rs.from puma's exclusive showroom in city center 2 in rajarhat kolkata but they were damaged within 1 month and their soul came out.please help me for my complaint otherwise i'll go to consumer court...
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                          Grewal Tejinder
                          from Bengaluru, Karnataka
                          Nov 25, 2014
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                          Address: Ludhiana, Punjab

                          Dear sir/mam I am big fan of puma brand I have purchased many shoes of this brand I have purchased running shoes of 11.8.14 aim very disappointed by this shoes it has ruptured from upper side of toe I have used only for running I have buy it with the collection of 4 month pocket money that time shop keeper advice me it go for long time but it ruptured very early you should reply it with positive response ...
                          Puma customer support has been notified about the posted complaint.
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                            A
                            Anuj Dhiman
                            from New Delhi, Delhi
                            Oct 29, 2014
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                            Resolved

                            Address: New Delhi, Delhi

                            To Whom It May Concern I wish to complain about A shoes pair whose artical no is 30521901 Grimme low that I purchased on 24 july 2014 at puma showroom Cannaught Place (CP2). I am complaining because this shoes pair got damaged second time within 30 days of purchase firstly it was damaged from your manufacturing end so you guys replaced it in 10 days. Again i had same issue in next 16 days and when i contacted you guys at showroom itself they refused to replace it and started telling me about warrenty and all, but all i know is i had the replacement of this shoes for 30-90 dyas and even i have not used new pair more than 12 -14 days and i am very dissatisfied with this. To resolve this problem I would like you to replace my shoe or refund my complete amount back or else i will call my bank and dispute the charges under the category of "Defective Merchandise received". I have already contacted the bank but they asked me to email you once to check if you can sort this matter out. When I first learned of this problem, I contacted you guys on 27th july at your showroom in Connaught Place, and they replaced it on 5th August. Again after few days i had the same problem but this time after waiting for 12 days i was told that nothing could be done about my problem as the quality department has rejected it. I believe that this response is unfair because i paid 6499 just because I trusted your brand name now if this is the kind of response i am getting from your side then I am sorry I cannot bear it. I would like a written statement explaining your company's position and what you will do about my complaint. I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 3 days I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am attaching copy of claim form as bill is already with the shoes at the showroom. You may reply to me.
                            Aug 14, 2020
                            Complaint marked as Resolved 

                            i ordered 2 pairs but i got only one pair

                            i have ordered puma brown slippers on 11th oct 2014...which is cost of 1429 rs oon the offer buy one get one ...but i have received only one pair so kindly
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                              mitanshgupta
                              from Hyderabad, Telangana
                              Oct 24, 2014
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                              Address: New Delhi, Delhi

                              I purchased a PUMA BMW MOTORSPORT SHOE on 7th AUGUST, 2014. I wore that shoe only four times and the stitches of the shoes start coming out for its right shoe. I used to be proud customer of PUMA and only preferred PUMA for my footwear but with this type of quality I'm really surprised. I have given that back to the PUMA showroom from where I have purchased it and they told me that they will call me but its more than a week and there is no response. I want my shoe to be replaced. Please take action as fast as possible. My claim form number is 976 and article number is 30509501.
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              Puma customer support has been notified about the posted complaint.
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                                kapil_kumar_gejha
                                from Delhi, Delhi
                                Sep 19, 2014
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                                Address: Gautam Buddh Nagar, Uttar Pradesh

                                I have purchased puma show in feb 2014, and it starts tearing within 3 months, then I contacted to the showroom from where I has purchased this. They said that the guarantee is only for the below part not for the uper part. I had purchased this for around Rs. 5000, It is really waste of money. Attaching the photo as well. Kapil [protected]@gmail.com
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                Puma customer support has been notified about the posted complaint.
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                                  Ritesh Parmar
                                  from Rajkot, Gujarat
                                  Aug 30, 2014
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                                  Address: Junagadh, Gujarat

                                  i had submited complaint in ur website about my order with pumashop.in, u had sent me mail that puma custmor representative will call u, it 'been two days left but not any responese from puma. so plz forward again & do it what is possible for me.
                                  Puma customer support has been notified about the posted complaint.
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                                    Ritesh Parmar
                                    from Rajkot, Gujarat
                                    Aug 28, 2014
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                                    Address: Junagadh, Gujarat

                                    i had placed an order at date of 3rd august 2014 from pumashop.in website, they send me my product via aramex corior, which is not available in my junagadh city. no response from puma & aramex too.i have all record of my product, show me solution for this
                                    Puma customer support has been notified about the posted complaint.
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                                      Roshi poobesh lakshman
                                      from Chennai, Tamil Nadu
                                      Aug 21, 2014
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                                      Address: Chennai, Tamil Nadu

                                      Hi, I ordered an Puma bmw mid pilot size 9 grey shoe on 31 july @ pumashop.in My transaction id #M[protected], i received and message and i confirmed my order and the next day i got a phone call and confirmed my order twice, but till date i haven received any mail about the shipment nor iam able to call any of the customer care to get the details every time i write and automated complaint is generated and its of no use, though i haven't paid I was expecting the delivery and i havent looked out for it else where now iam finding it difficult as should i go for another place to get one or will this one be delivered late??
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
                                      Puma customer support has been notified about the posted complaint.
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                                        Shikha Brijesh
                                        from Delhi, Delhi
                                        Aug 16, 2014
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                                        i had ordered three bags online from puma by making advance payment of 6000 rupees.however when the package was delivered it had only three bags in it.the courier company is blaming puma for the same and as usual puma has worst customer service number which never picks up phone or responds.i feel cheated for 2400 rupees for the trust i had in puma.my invoice no is M[protected].please send my bag or return my money.call me on mobile no [protected]
                                        Puma customer support has been notified about the posted complaint.
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