I am writing to express my disappointment and raise a complaint about a pair of Puma shoes I purchased online from Myntra on May 10th, 2023. Within just 15 days o[censored]se, the upper layer of the shoes started tearing apart. When I visited a Puma store at Huda city center Metro station seeking assistance, I was informed that since the purchase was made online through a third party, they were unable to help me.
I am disappointed by this response. I believe that regardless of the sales channel, purchasing a genuine Puma product should entitle me to proper support.
I request either an exchange or refund for the faulty shoes. If a repair or replacement is possible, I am open to considering that option. Additionally, I urge you to address the issue with the store that denied assistance, as their response does not align with the expected level of service from Puma.
Puma customer support has been notified about the posted complaint.
