Puma Complaints & Reviews

I have ordered 3 parit of shoes from Puma on 23rd Feb, 2023

I recieved only product on 24th Feb, 2023.
Immediately I called the customer care and was following up on daily basis.

Today they called me and saif they sent me all three products, so they are saying sorry now.

I need help on this please .

I am sharing the photos of the product I recieved. That box can't contain 3 pair of shoes as well.

Urgent: Return period expiring
I have been trying to return a product for the past 10 days but getting the same response that the product will be picked up in 2 days. Please help so that I dont lose my money as they will claim that the return period has expired

I ordered puma shoes in december and shortly after a month the colour faded of both shoes. They were black coloured and became copper like after some time. I didn’t know what to do and i spent that much money for a original brand and this happened. please help me to return or replace.

Hello Team,
I placed the order on 6th Jan 2023 using puma India application via UPI (google pay) the money is debited but order is not placed .
I wrote the mail for the same on very same date that is 6th Jan 2023, called customer care next day and thankfully got respond from team member Syed Mustafa and He promised to make a refund in next 2 3 working days but it have almost 2 months now and still not got refund and now I don't even get response back for my mails.
the order id is[protected].
amount charged : 4, 650.34/-
Still waiting for refund.
Thanks

I ordered Evostripe men's T-shirt (Article no[protected] cost 1, 139 on the 8th of Feb 2023 and received the package containing Gypsy vest cost 200 on February 12th, 2023. I requested a refund through the Puma website the same day with a picture of the package. Despite waiting for over a week, the customer care team has not provided a satisfactory response, and all they have sent so far is an automated reply. I'm not sure what more can a customer do to get the product we paid for. I don't really understand in this day and age how hard is to get the product to the customer without losing it. We didn't choose the carrier that shipped our product, it's disappointing to receive such a response from Puma India customer care.

Dear
I am writing to express my disappointment with the quality of Puma shoes .

I had purchased a pair of black puma sport shoes (picture attached)

Details below -:
Bill no 62493
Dated 24Jan 2022
From -Puma store bandra west .
Rs 3500

A little background on the shoe usage my end -
1.I am a person who uses sports shoes occasionally .
I don't go to the gym or walks .
2. The shoes are used on rare occasion like for trips .
3. I have brittle nails so generally my nails don't grow.

4. jun-sep is the monsoon season, hence again the sports shoes have no use .

Hence, I hardly used the shoes and didn't notice anything in the first 3 months which is timeline for returns .

So I was shocked to see that both the shoes have developed small holes within a year of MINIMUM USE !

I have owned other brand like nike, addidas including puma in the past and never ever have the shoes developed holes .
Yes, the soles have worn out which is understandable!
That too after 5 years o[censored]se .

I did approach your store at bandra which has shifted now to khar .
The manager told me I could exchange the pair .
.However the current range is 5000 Rs onwards and I don't wish to spend more money on sports shoes as my usage is limited .
Also I don't see any reason why I should be penalised to pay more for poor quality of a reputed brand .

I would like the quality manager to look into this issue and revert with a solution.
Pls note as I don't gym or walk I am not interested in buying any apparel and need a sport shoe only .

Regards
Farzaneh Eftekhar

Dear Team Puma,

I have ordered the same product from your website on 18th Jan 2023 but the same has not been delivered to me yet, as on date 16/02/2023 I have called customer care to know the status of delivery then she refused to deliver the product as there was some price mismatch.

As I have ordered the same product in very good faith on the name of Puma Brand so why is it making its customers fool.

If I have ordered the same should be delivered to me and I am ready to pay the amount for which I have ordered.

I request the company Puma to please look into the matter, otherwise I'll need to take the help of the consumer forum, as it is our right.

I have attached the screenshots and original tax invoice of the order.

With Regards,
Shubham Pandey
Mobile No [protected]

It’s not even been 1 year for my shoe and I washed them for the very first time. It’s green colour and blue colour have spell all over the white area on my shoes and my shoes have become very much colourful now. It’s this the quality of a 10k puma shoe?

Shoe tounge shifted outside

I have order 2 trainers on the 25th of November 2022, which were never delivered by Evri.
I have contacted Puma on the 16th of January 2023 for a refund as the delivery was no were to be found, to which they told me the refund process will only start once they receive the parcel at their warehouse. Today, the 11th of February 2023 I still have no updates, no refund, not even the process started. Puma doesn’t provide any insurances to their customers, this is completely unacceptable! It has been 3 months now!

I ordered a jacket from puma I did payment via net banking (Google pay) but order isn't placed i have screenshot of amount of money i have transmitted via Google pay

I got totally scammed
As you can see in this screenshot 2089.5 rupees I payed to puma please i request you to bring my money back

I had purchased more than 20 caps from puma online. But 2 caps from that was not suitable for me. which was returned back but they have refunded less than a half amount of refund.
the said return item discounted rate is mentioned 1298/- for 2 pc.
I got 25% extra discount in promotional offer i.e 1298/- less 25% = 973.50 for 2 pc.
Both cap has been returned back and amount of 973.50 should be refunded back.
But I had received only 462.41 refund.
511.09 is still pending for refund.
Order Number[protected]
date[protected]

Ordered trainers last year never received them after lots emails sent and phone calls been told I will receive refund but still nothing!!!Never knew so disgusting company in my life!!Just want my money back!!!

So recently I tried to order shoes from puma, and this money was debited from my account and order was not placed, 3 days have gone but yet no refund from puma, or any contact from their customer service, please help resolve this and refund my money

From two day I ordered shoes worth of 5k in online payment method my money got debited from bank but money is not refunded after 2 days plz puma help me

I have bought a shoe in puma website.Amount was paid through UPI and I got amount debited in my account.But i didn't get any confirmation.My reference number is[protected].

Money has been debited but not showing order placed or confirmed
And didn't get bill invoice.

I tried placing order in puma app of Puma Cruise Rider Flair Women's Sneakers, then i selected the upi payment option for 5% discount, but the money is debited from my account but the order was not placed and in the "your order" section of app there still shows you haven't ordered anything's yet!, and now i have no transaction...

Order Id :[protected]
The order was returned on 15th Oct 2022 and till date the refund has not been processed to the source.
I have been mailing and calling repeatedly but in vain there is only one response “ sorry for inconvenience, your issue has been escalated and is taking more time than usual.

Kindly resolve the issue with refund or else just deny that you can’t refund the amount. It is a harassment to customers.

Bought puma footwear, but they give different pair. Mobile no:[protected]

I ordered a puma sneakers from the application and it was in offer
And the order got places successfully and after 2 hours the seller has cancelled the order and now the product is not available on the puma application and i am getting that sneakers on very low price how can you guys cancel it after order is done.
Order no.[protected]