Puma Complaints & Reviews

I ordered two products from puma official application. I piad using upi and amount was debited from my account but the order is not placed. I can not see anything under order and cart section. Please resolve my complaint as soon as possible....

I bought my one8 pumav3 shoes last 5months ago for my regular use, but it seems like the are going to cracles from side front sole is also cracked is just 5 months am not expecting this kind quality from puma, this is my first experience of buying a puma product. Although we have such companies like red tape, campus who gives better quality than puma so why should i trust on puma and why should i go with puma product when other brands give...

I order puma shoes on[protected] from puma website they delivered damage product on[protected], i return product and order same product on[protected] but this they delivered same damage product on[protected],
puma india are not serious with there customers they delivered damage product again and again....

Am using sports shoes since last 40 years. During last 40 Years I bought shoes of various brand. All the shoes last at least 4 to 5 years. Shoes never tear off from upper side of shoe Joint. I would like to inform you that I bought shoes(Nitro) of 15999 from your store @ Inorbit Mall Vashi on April 22( Between day of 20 Apr to -25 april). It seems product provided by Puma was defective.
I visited your store at Vadodara Near Chakli...

I ordered 2 pairs of slippers. I raised a return request next day but noone came to pickup after getting a message. After multiple reminders on calls and mails finally they said ur return time period is over, however we are faulty then also u need to write a mail to us along with various product pictures for mannual pick up request. Once it will get approved we will arrange from different transport team. We have various pick up partners....

I have ordered the Puma shoe through the app, and also I have made a payment through upi still now I do not get any confirmation message aur email but the money has been deducted from the bank I would request to make it proper as soon as possible....

I have ordered Puma shoes online from puma website, they took long time 3 weeks to deliver the product. After receiving product shoes not fit to my legs and not comfortable. on same delivery day I initiated return.

Its been 2 months they are not picking it back. I called customer care 20 times. they says different stories, but not picking up back.

I thought of purchasing other shoes from near by Puma store. but...

I just ordered puma infusion from guest account... completed the payment through credit card ( recieved mail from razor pay) but no order confirmation from puma...

I tried placing order in puma app for 6 pair of sneaker socks, then i selected the upi payment option for 5%discount, but the money is debited from my account of ₹3693 but the order was not placed and in the "your order" section of app there still shows you haven't ordered anyting yet!, and now i have no transaction id or anything to show except the money which is debited from my account!....

I have ordered a bag from puma app through upi and paid but the order did not place. There is no confirmation of order from puma. So i immediately called the customer service number and they said their internet team was down and they will call me afterwards. But still I haven’t received any calls and i have tried to but no answer from them. It’s really disappointing. Please give me a refund or the bag.
Screenshots are the proof...

I have ordered the product on 06 August[protected] and and cancelled the order on 14 August 2023 because of delayed delivery. They informed they will mark it to return to origin and they will proceed the refund by 22 August 2023 in email but still now they didn't respond to email or giving proper response through phone. They are cheating. Whenever I called the customer service they are making the order out for delivery and they...

I ordered a backpack online and payment got successfully debited but order not placed mail received from PUMA with transaction ID MUgz3oom5YeM7P but no futher information about the order received...

I am extremely disappointed with the service I received from Puma. The experience I had with their service was nothing short of terrible.

I placed an order for a pair of shoes on August 13th, with a promised delivery date of August 18th. However, as of August 22nd, I am still without my order. The delay itself is frustrating, but what's even more aggravating is the complete lack of communication and updates from Puma's end....

I am extremely disappointed with the service I received from Puma. The experience I had with their service was nothing short of terrible.

I placed an order for a pair of shoes on August 13th, with a promised delivery date of August 18th. However, as of August 22nd, I am still without my order. The delay itself is frustrating, but what's even more aggravating is the complete lack of communication and updates from Puma's end....

Hello Team,
I placed the order on 22nd August 2023 using puma India application via UPI (google pay) the money is debited but order is not placed . I receive payment deduction mail from razorpay and my Bank....

I have ordered shoe from puma website on 11th August via prepaid option but still they dint deliver my product. My Order Id is[protected].
Regading this I have contact there coustomer service and said me will contact courier company and inform you but still I dint get any further information of my product from both puma and delhivery
I dont know why such a reputated company doing like thus....

Ive ordered a shoe and a cap I've did the payment and the cart is empty.my money was deducted from my account.i also got a mail confirmation about payment success.but there isn't showing any order number or details in my puma account.Theres no trace of my order. can anyone help. do i get my order or atleast refund 🥺...

Hi Puma Team,

Hope this finds you well. Requesting an acknowledgment of the receipt of this mail.

For my order number[protected], I need to have a RETURN PICKUP scheduled since this is WRONG SIZE for me.

I have called 6 times explaining the whole situation again. Please help schedule my pickup at the earliest.

There has already been a delay. I dont want to end up paying for these...

Please resolve this as soon as possible, the money has been deducted but it still shows that the order has not been placed...

Sir
i made order for puma black muse x- metallic women shoes on 19.07.2023 on puma website.The payment was successful and i received mail regarding payment confirmation 9copy attached)but neither the order confirmation mail was received after payment nor item has been received till date.When i checked on puma app it is showing no order detail available.

Kindly resolve
rekha sharma
mb no-[protected]...