Puma Complaints & Reviews

Team, I've ordered a Puma cap from Puma official app and used UPI as mode of payment. After the payment was made, the amount was deducted from my account but order was not placed and didn't show anything orders but the amount was successfully deducted.
Need help in resolving the same.
Attached is the screenshot of the amount debited....

I made the payment for my order and when I saw my order history it is showing that the order failed...

I ordered Puma sweat pants on 15 September 2022 and returned the item on 20 September 2022 but I did not receive any refund mail from Puma and customer care is just talking irrelevant and not sending me any 'Puma Refunds' mail to claim my amount....

I ordered two trackpants on 3rd of July and asked for a refund, they asked me to wait for 14 days and it has been more than 3 months as today is 7th of Octoberm Whenever I call they ask me to wait for 5 days and then no call no email is received. All the agents say that we have prioritiezed your concern and it will be resolved within 5 days and so does their supervisor say but still no confirmation. They are doing fraud with their customers...

I have purchased puma poise perf sneakers on Jan 2019 from flipkart. And hardly used it 5 times. It has torn out into piece by piece....

मेने इस कम्पनी का चप्पल कुछ समय पहले c21 mall, Indore से ख़रीदा था, जिसकी तीन माह की वॉरंटी थी, उस अवधि के पहले ही वह ख़राब हो गयी जो की में स्टोर पर जाकर बताई और उन्होंने चार दिन का कहकर...

I ordered a shoe from puma online through UPI, my money got debited and my order status says failed, i tried contacting customer care it said no one at the office when I call so I tried emailing them and guess what, the website crashed and all the thing i typed was a waste of time, i tried the ticket thing and it crashed again. I have to contact them again tommorow about this and i got scammed by puma with the promo code, i got the code from...

I placed order in puma app my amount is also debited but in puma app they are showing like orders not yet placed so please kindly requesting you to sort it out as soon as possible...

I bought puma running shoes from amazon after one month o[censored]se, the inside of sole, hole has been formed. there were no misuse and other part of the shoes on good condition. this was clearly a quality issue. they are claiming insole is not covered under warranty. but there is no clear indication about insoles on warranty policy of puma....

Order Number:[protected]
Date of purchase / transaction: [protected]
Registered Mobile number [protected]
Transaction id: VT222060276023010000263
Amount Paid: 3, 887.97

I have purchase puma sweatshirt on 24th july 2022, received product and due to incorrect sizing i have returned product 40+ days have been past but still no refund has been initiated every time i call puma customer care they say we are...

I placed an order from Puma India app and made an UPI payment .. The payment got deducted but the order didn't get placed in the app and it shows that the money is being received by the company .. Need help in either getting the refund or getting my order placed ASAP....

Hello,
My name is Ravindra Patil.I ordered a sandal from puma app on 12 Aug 2022.after receiving I didn't liked the product as I pay for no perfect fit, No comfort.so I raised a return request for my order.But it has been 24 days passed but my product didn't returned yet I raised return request multiple times and also talked to customer service of puma but my issue not resolved yet please help me regarding my issue.

Order...

Not placed my order after got money -3027.32 from me at 2 sep 5am by UPI transaction....

I purchased "PUMA SERVE PRO UNISEX SHOES " rupees -3027.32.for 5 per discount i used UPI transaction..Money debited from my account but order not placed and showing nothing in order....

I have ordered 2 product 1 sweatshirts and 1 tshirt and payment done and delivered both on 18 August and the delivery status is showing not delivered yet 1 tshirt i have ordered i have returned because of oversized and remaining sweatshirts is not showing deliver and i have ordered on 15 August today is 28 August 10 days left still not updated why my order I'd[protected], tracking ID[protected]. Transaction ID -T2208181605390211705802...

I had placed order on Puma official website on 4.07.2022 and i have not received the order yet so i have initiated for refund on 18.07.2022 the refund is not initiated yet...

Dear sir/madam,

Today I tried to purchase puma hybrid nx shoes from puma.in.Filled all the details and proceed to do UPI transaction and scaned the QR and paytm amount got debited from my account, but it showed the order was not placed. Amount got debited from my account but order was not confirmed.

Plese resolve this issue and refund my account....

Hey,
I had ordered a shoes from the official website of Puma on 14 th August
order NO:[protected].
I had filed a complaint earlier saying that though I had done prepay my order marked as failed. After multiple follow ups finally I recieved an email that the money was succesfully refunded. But I havent recieved the money. Contacted my bank and they too said the same. Each time when I call the costumer care first they...

I purchased for my kid a shoes 4 months back and he didnt use it more than 10 times. A manufacturing defect took place and it is completely not related with usage. When i got back to the vendor (Puma-Mall of Egypt). They said they will get back to administration and feedback. The day after they said case is refused because it was purchased more than one month ago and they only cover manufacturing defects within one month. I already purchased...

Hey I bought a shoe from the official website of Puma on[protected] I chose prepay as it had 5% offer. But to my disappointment the money was deducted from my bank account but the order status shows FAILED. My order No is:[protected].
its been almost 24 hours and there is no help from the customer care. I have all the proofs with me. Please do the needful...