Punjab National Bank Housing Finance [PNBHFL] Complaints & Reviews

I mean PNB Official by mail :-
Dear Sir,



Kindly refer our email dated September 12, 2017 as part of this communication.



We wish to clarify once again that loan processing fees is non-refundable as per the terms and conditions of the loan application form, read and accepted, by your kind self.



Trust the matter stands clarified.





Thanks & Regards

Central Customer Service
Toll Free: 1800 120 8800

Website- www.pnbhousing.com

Email Signature



cid:[email protected]



From: [email protected] [mailto:[email protected]]
Sent: 04 October 2017 10:20
To: customer.queries
Subject: Re: Fraud by Mr Surendra Shayam Upadhayay



Your action oriented reply is still pending. Please note that i will not leave my hard earned money at any cost. I am not affraid & i have already taken legal steps. So please look into matter and give me a concrete plan so that i can initiate further action.

Matter is still open from my side. Its regarding Surendra Shyam Uadhay & pertains to your sameer pardasasni of thane branch

Kanwar Bhardwaj
9022422761

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Dear Sir,



This is further to our previous communications dated July 29, 24, 14 and June 21, 28 of 2017.

At the outset, we take a very strong objection to the insinuations and false allegations levelled by you against our employees which are defamatory in nature devoid of any merit / substance.



We hereby reiterate that the processing fees as per the terms & conditions contained in the loan application form, duly accepted by you, is non-refundable as the same is charged for the processing of an application/proposal.



In your case, the loan was processed twice and post consideration of your application and related documents, your loan application was declined under an intimation to you.



As far as the allegations for accepting illegal gratification by Mr. Surendra Upadhayay and Mr. Sameer Pardasani are concerned, the same remains unsubstantiated. Therefore, same is defamatory, libelous and have been wilfully done to tarnish the image of our company and its employees in front of regulatory and statutory authorities.



We wish to clarify that PNB Housing, is law abiding entity, maintaining strict standards of adherence with respect to the laws of the land. We enjoy an optimum level of goodwill and reputation qua our management, operations, administration as well as customer relations. However, lately, on account of multiple false, insinuating, derogatory, motivated, scandalous and defamatory communications in the form of e-mails and other modes of communication addressed by you, to various statutory and regulatory authorities, the hard-earned reputation of our officers and employees has been seriously & adversely affected.



You have made the said imputations by sending e-mails with an intent to cause undue harassment to PNB Housing and its officers, which has lowered the moral of our employees.

Under the circumstances enumerated hereinabove, you are hereby called upon:



a) To withdraw forthwith, your e-mails addressed to PNB Housing.

b) To tender an unconditional apology to us as well as to its officers/employees concerned for having addressed such false, malicious, derogatory and defamatory e-mails/communications;


c) To desist from issuing/writing similar communications, to us/or our officers/employees and/or to other persons/entities marked in the said e-mails as aforementioned;


PNB Housing officers/employees shall be constrained to initiate appropriate legal proceedings against you, for seeking the aforesaid compensation/damages and other allied reliefs as may be permissible under law, at your risk, cost and consequences.



Thanks & Regards

Central Customer Service
Toll Free: 1800 120 8800

From: customer.queries <[email protected]>
Sent: Sat, 29 Jul 2017 16:18:05
To: "[email protected]" <[email protected]>
Cc: Thane <[email protected]>
Subject: Re: Unfair practices by PNB HSG------- Kind Attn Mrs Ranjana Sahajwala

Dear Sir,
Further to our email dated July 24, 2017 and your telephonic conversation with our Customer Service Manager, Ms. Shilpa Nahata on July 27, 2017.
We wish to clarify once again that we have received loan processing fees, from your kind self, towards your loan applications as per our Schedule of Service Charges.
Please note that loan application forms have been submitted twice with us with necessary formalities and processing fees cheque, from your end itself, hence it is incorrect to state that the forms were submitted by Andromeda/Mr. Sameer Pardasani.
It is pertinent to note that your loan applications have been filed with two of our different branches, i.e. Thane & Ville Parle branch, and that Mr. Sameer Pardasani is deputed at our thane branch.

Thus, it is incorrect to state that Mr. Sameer Pardasani has met you and collected your loan application in October 2016, as this application has been field with our Ville Parle branch.
Further, this is to inform that Mr. Surendra Shyam Upadhayay and Mr. Bhanu Thakur are not employed with PNB housing Finance Limited.
In the light of above mentioned facts, we hope that the matter stands clarified.
We request you to refrain from making false averments in your email communications and assure you that the all formalities w.r.t your loan application have been carried out in a fair manner.
Thanks & Regards
Central Customer Service
Toll Free: 1800 120 8800
Website- www.pnbhousing.com
Email Signature
cid:[email protected]
From: [email protected] [mailto:[email protected]]
Sent: 28 July 2017 10:41
To: bomumbai <[email protected]>; Thane <[email protected]>; customer.queries <[email protected]>
Subject: Unfair practices by PNB HSG------- Kind Attn Mrs Ranjana Sahajwala

This refers to my complaint dated.05.07.2017. Most humbly & respectfully, you are requested to kindly initiate enquiry against the PNB Housing Finance Ltd. Thane West. I shall be grateful & indebted to you for your kind act.
I wish to inform you that due to continuous tension & mental agony, I suffered an attack of convulsion, Paralysis & seizure.
I hope you will kindly take prompt action keeping in view my medical conditions.
It has now been accepted by PNB Hsg that they have accepted processing fee in twice once in Feb'21016 & 2nd time in Oct'2016 through Sh. Surendra shyam Upadhayay of Andromeda. My question is that when my application of 3500000 was rejected how Mr Upadhayay(Andromeda) and Pardasani (PNB) have applied the loan for 5000000 in the era of computer the plea given by PNB Helpline Sr Official is unacceptable and not up to the mark it is rather a disguising statement so as to save themselves from the wrath of Banking Ombudsman> I am ready to face face confronted Inquiry in this case
The reported matter stands as follows:-