Punjab National Bank Housing Finance [PNBHFL] Complaints & Reviews

From

Loan account number : nhl/coi/1215/254218

Sub: requesting for the true customer support

Dear sir/mam,
Greetings!!!
With reference to your reply mail dated on 08/12/2017, we were totally disappointed with pnb as you were taken my principle amount nearly 22 lakhs without my knowledge. As i have mentioned before, being a non defaulter and high profiled customer, we felt humiliated by this kind of responses from our banking partners.
In the month of may 2017 we have given a written request and also emailed to the concerned branch manager, customer relationship manager for the enhancement of the current loan amount, but we have not received any prompt answer for this requisitions. So we have decided to foreclose the loan amount. We have discussed regarding this foreclosure procedure with the branch in person and also we have sent many emails, they said, only after 15 working days we will get the foreclosure details.
Many times we have visited the branch for to meet the branch head mr. Kathir, for further discussion but he was refused to meet us.
At the time of loan taken, the branch head mr. Kathir, customer relationship manager mr. Prabhu, and the person who facilitated our loan process mr. Muthukumar were promised us "no charges for part payment and foreclosure", even in our loan sanctioned letter the charges details was not mentioned, based on this confirmation only i have paid 6, 20, 00, 000 as a part amount for my principle outstanding, at the time of payment the customer support officer or manager should have explained us regarding this calculation, but no one explained us.

Even the mail confirmation for payment was also not transparent, only after reverting the details about the calculations. For many time, we receive a unclear reply mail with their own, right now we are in total distrust and disgraced about pnbhfl coimbatore's current attitude towards us and we strongly feel that it's a breach of trust.
So we kindly and humbly request you to review our profile and loan emi track record and help us to get my property documents and other related papers unconditionally without any foreclosure charges and other hidden expenses, please consider this as an emergency mail and do the needful as immediate as possible.

Sir, please find below highlighted email conversations between us and pnbhfl

To
The manager
Pnb housing finance
Avinashi road branch
Coimbatore
Sub: requesting for foreclosure
Customer id : 812261
Loan account number : nhl/coi/1215/254218
Dear sir,

Warm greetings from m. Vasantharaju!!!
I am having a loan account in pnb housing finance from 31st dec 2015. I would like to
Inform you that i wanted to close the account for personal reason.
According to the email which was been received on 20/11/2017 the balance amount of
Rs.64240470/- will be paid in 24 hrs time and i kindly request you to do the needful as
Immediate as possible.
Thanking you
Yours truly
M. Vasantharaju & n. Muthusamy

Dear customer,
Thank you for writing to pnb housing finance limited. This is an automated response to your e-mail. We will respond to you within 3 working days.
We appreciate your cooperation in the interim.
We are pleased to inform you that we are now live with online access. Please click https://customerservice.pnbhousing.com/myportal/ to enjoy hassle free online services.
Sincerely,
Pnb housing finance limited

Dear sir / madam,

This is to confirm receipt of rs. 62000000/- towards part pre-payment made in your loan account number nhl/coi/1215/254218. Kindly note the updated details of your loan account as mentioned below:

Principal outstanding after part pre prepayment: rs. 4371039.87/-
Balance tenure: 8 months
Emi amount: rs. 650430/-

In case of any query or clarification, you may write to us at [protected]@pnbhousing.com from your registered email id.

Regards,
Pnb housing finance limited

From: ishan foundation [mailto:[protected]@ishanfoundation.com]
Sent: 08 december 2017 11:53
To: coimbatore ; kathirvel subbiah
Cc: p prabhu ; 'ishan foundation'
Subject: fw: fwd: need clarification for the balance principle
Dear sir,
With reference to our statement of accounts loan account number nhl/coi/1215/254218 which was received from you on 27/11/2017, the total outstanding principle was rs.64240469.98
In which we have paid the part principle amount of rs.6, 20, 00, 000 as dd on 07/12/2017. So the balance principle should be rs.2240469.98/-only
But you have mentioned as rs.4371039.87/-is the outstanding principle, can you please give me the clarification for this amount calculation and other details as immediately as possible

Dear sir/mam,

Greetings from pnbhfl!!

Please find the below calculations.

The loan o. S as on 10/11/2017 – 64240469.98.

Partpayment done on 07/12/2017 – 6.20 cr. (Part payment charges :3 % + 18 % gst) = 2194800.

6.20 cr – 2194800 = 59805200.

Os =. 64240469 – 59805200 = 4435269.98

4435269 – (64230 principal adjustment for the month) = 4371039 principal o. S

Hi PNB Housing Finance,

My name is Neeraj Kumar Gupta and this is regarding my Loan account: HOU/MRH/1017/442128 reimbursement amount Rs.15, 22, 500.00

I have been charged Rs.72, 500 for the Loan insurance in reimbursed amount without my knowledge and confirmation. The Person, named, K.V Prasad, who had done loan processing had not even bothered to informed me about this service in order to get some commission for himself and without my knowledge, he had opted for Loan Insurance. I came to know about this hidden Loan Insurance amount when I received the letter from PNB Housing finance

I had not opted for this Loan Insurance and without knowledge, it has been charged. This is just site Loan and it has nothing to do with natural disasters and climatic changes. I am victim of this Fraud activity and would like to opt out this loan insurance.

Please let me know the process of opting out this Loan Insurance service, otherwise, I have to raise this fraud activity to higher level which sales employees of PNB Housing finance are doing with their customers for the sake of getting some sort of commissions for themselves.

This is really ridiculous and I would like you to take immediate action against these kind of people who are doing this kind of activities for the sake of getting some commission for themselves.

Thanks & Regards,
Neeraj Gupta
[protected]

I applied to pnbhfl for a hl of rs 40. Lacs repayable for 30 years in the year 2015. Considering my loan application, a loan of rs. 38 lacs was sanctioned to me repayable in 20 years. Resultant i was facing some difficulty in repayment of higher emi. Therefore, i had applied for take over of this loan account with top up loan for 30 years repayment period to some other financier. My loan application for take over of loan has been approved and a cheque of outstanding loan amount has been prepared in favor of pnbhfl. But ghaziabad branch of pnbhfl has refused to accept repayment cheque and directed me to send an e-mail to seek permission for pre payment of loan.in response of my e-mail dated 04.12.2017 again i was directed to appear before service branch with application and required fee. Accordingly i have submitted an application for pre payment of my loan account along with required fee on 06.12.2017. But gentleman on desk of service branch informed me that processing of my application will take at least 10 days time. Delay in permission for pre payment will cost me rs. 850/- per day as interest on my new disbursed loan. I request you therefore to please grant me permission for full pre payment of my loan immediately and accept the cheque to liquidate my loan account with pnbhfl vasundhara ghaziabad (Up) branch. Your action of granting me permission for pre payment of loan with out further delay, will help me in saving my hard earn money by avoiding further interest on loan.
With regards
Yash tandon
Mob: [protected]

Dear sir,
I am raju kanjilal was an employee of pnb housing finance ltd, kolkata (7kyd street. 5th floor. Kolkata-700016) branch through 3rd party team lease ltd and my employee id is 1147755 and my appointment letter is in attach file.
I have resigned on 27th nov, 2017 with 15days prior notice and the resignation letter is in attach file. Our monthly salary cycle is 21st to 20th every month.
But my nov, 2017 salary was not processed and did not get the salary & my oct salary was deducted for 11days due to absent.
Certainly i knew that pnb housing finance ltd is giving salary on prodata basis based on sales performance like commission agent and they deduct salary by showing unlawful absent which was not mentioned in appointment letter. Weather in nov, 2017 i was present in office on time everyday except 5working days.

This is shameful unlawful injustice practice by pnb housing finance ltd and i think it's betraying many employees like me. Many employees are suffering with this kind o[censored]nlawful activity and violating labours interest.

So, i hope you can look after this matter and will give a positive response soon. Hope we'll get our pending salary soon.

Regards,
Raju kanjilal
Pnbhfl employee id - 1147755
Kolkata
Email - [protected]@yahoo.in
Phone - +91-[protected]

Dear team,

I am writing this mail after several discussion with punjab national bank and there was no resolution.

This is to inform you that i have opted for housing loan (Hou/ban/0617/397847) from punjab national bank and i was told that the building insurance is mandatory and there will be no deviation on the same hence i had opted for the insurance, later i got a call from the post office malur kolar stating there is a post in my name addressing malur kolar and i asked him to return the document as my residential address was in correct, later i was in touch with call center and got the soft copy of insurance document on mail, post i received the call from tata aig in explanation to building insurance suming to 25k, i was not informed on the individual policy neither received any call pertaining to individual policy (65000), i have been misguided by the bank on the policy and when contacted the bank they had asked me to get in touch with tata aig for cancellation, as per tata aig the policy should be canceled with 15 days but i was unable to do that as i had not received any document related to my insurance and i was unable to intimate for cancellation as mailing was wrong, the address has be manipulated to make sure that the document should not reach me. Also they informed be that the policy was issued in agreement with pnb and they asked me to get in touch with pnb.

Need your support to cancel my individual policy bearing no [protected][protected]Housing loan number hou/ban/0617/397847 as the address mentioned on the policy is incorrect and policy not received, my building insurance policy address is correct and how come the address is changed in the individual policy, i was not informed about this policy and could not intimate within 15 days as i had not received physical / soft copy of policy, i do not need this policy.

I have been misguided by punjab national bank about this policy, i have written to tata aig grievance and no response.
Please call on the below number for further clarification.

Please do the needful immediately.

Pnb housing finance would never care for their existing customer to reduce the rate of interest besides they don't allow customer to move and force by charging fore closure charges of 3% which makes feel whether are we living in 1990's.

More over their attitude of dont care is seriously concern. I regret to partner with them for having a home loan.

I would urge new customers to look for other banks instead of getting stuck for life and pay heafty interest.

My loan no : hou/mls/0416/283602

The officer who wants to cheat the customer with serious miscommunication.

Gopinath a p
Customer service manager - loans & deposits
#76 hvv plaza, 2nd floor, b wing, 4th main, 15 cross, malleshwaram, bangalore-560055

Board line[protected] ext-204,

I have not received the interest warrant for my fdr no.[protected] with your barakhamba branch for the half year ending sept., 2017.

Pl. Do the needful by transferring the interest amount of rs.8437 after deduction of tds in my bank a/c no.[protected] ifsc code punb0397900 with pnb, cghs, patparganj, delhi-110092. My email id:harish. [protected]@gmail.com
Regrds harish kumar 18 sudershan apartments plot no 82 ip extension'delhi-10092.

Hou ban[protected] like have been requesting bank to reduce my interest rate to lower to 8.35% as several other banks are already offering this rates including pnb who offer this rate to new customers but not existing customers so we feel cheated and bank is not bothered about old customers. If only getting new customers is so important it is better to. Move on to other bank who can offer low rate of interest and better customer service.

I was about to close the loan (Loan ac number : hou/coc/1115/250856) and i got pre-closure letter dated on 13th nov 2017 and there after in each day they will charge 804 rs per day as interest till closing.

So there is a small balance from cheque amount from new bank and outstanding amount for closure. I called and confirmed that cash transaction is possible for this difference amount to pay and they confirmed that "yes"
Once reach there, they are saying that there is no cash transaction possible and need to give cheque to adjust this difference amount.
The same time, i asked to bring the cheque and close, they were saying that this is the office hours closing time.

So i got loss extra 804 rs because next day interest will be coming if i give cheque next day.

This is purely happen because of wrong information from customer care department of pnb.

Dear sir,
This is to bring to your kind notice that the representative of pnb housing agra reported to me to help to get home loan from your company. He took the cheque amounting 3540 as processing fee and did not do the work as i applied for the home loan.. Now he does not even receive my call. I am very upset with the behaviour of your representative.
Kindly return my amount paid to pnb housing and help me.
I will be very grateful to you.
Looking forward for your kind co operation. Thanks and regards.
Shobha francis
[protected]

From
Kanwarbhardwaj b/4 chandresh paradise
Shankheshwar nagar, achole road,
Near kapol school,
Nallasopara east
Distt: palghar-401209
[protected]@rediffmail.com
Date 05.09.2017
Mob: [protected] & [protected]

To,
The regional manager,
Regional office,
National housing bank,
Mumbai life building, 45, veer nariman road, fort,
Mumbai – 400023.
Tel no.:[protected],[protected],[protected]

Respected sir/madam,

Sub:- complaint against pnb housing thane branch official for unfair dealings &
Cheating to the tune of rs. 20000/- cash & processing fee charged twice rs.
5800/-
*

Most humbly & respectfully, i beg to submit the following for your kind perusal and benevolent consideration please:-
1. I have applied for home loan with pnb housing finance ltd., branch address: ist floor, pushpamangal complex, building no. 1, above bank of baroda, near babubai petrol pump, old agra road, thane west-400601 for rs.35, 00, 000/- which was rejected;
2. Thereafter, one mr surendra shyam upadhay claiming himself to be dsa of pnb housing, through andromeda, and also working for various other scheduled and co-operative financial institutions has come in my contact and assured me that he will get me loan anyhow as he has good rapport with banks and he is not going to charge me any fee for sanctioning the loans.in this context he has come to my home on two three occasions and talked to several bank official including mr sameer pardasani - area sales manager of pnb (Mob no. [protected] & [protected]). His address is mentioned above:

3. After two three days he visited my house again when three four friends of my son were sitting in my house, he (Updhayay) stated that my loan can be sanctioned between 40- to 45 lakhs from pnb hsg in this context he has asked for rs.5800/- by cheque (Cleared) plus rs.20000/- which may be adjusted in at the time of disbursement subject to certain conditions. He called mr. Sameer pardasani of pnb hsg whose address & mobile nos. Are given above. However i have told both sh. Surendra (Dsa) & sh. Sameer (Pnb) that my earlier application for rs.35, 00, 0000/- was rejected but both of them i. E. Sh. Surendra (Dsa) & sh. Sameer (Pnb) assured me to have faith in them and work will be done satisfactorily. I will get a sanction letter in 4-5 days;

4. After this sh. Surendra (Dsa) & sh. Sameer (Pnb) have blocked my & my wife’s numbers & calls made from other numbers were picked but after hearing my name the phone was cut & blocked;

5. This is how i have been duped and request your kind interventions to please help me in the matter. Sh. Surendra upadhayay number is [protected] & [protected], email id : [protected]@yahoo.com & [protected]@gmail.com

I am ready to face the confronted inquiry too if desirable.

I have got several mails of the bank which can be produced as an evidence in which bank has said that i have applied for once only. But when i have produced my records of applying twice they changed their stance but they have specifically and categorically informed me that my 2nd application is through andromeda & stopped communication.

I hereby declare that above information is true & correct to the best of my knowledge & belief.

Thanking you in anticipation of getting your kind help so that other people are not duped like i have been.
I am herewith enclosing visiting card and photographs of mr surendra shyam upadhayay.

I earnestly hope that your honourable self will bestow justice upon me.

Yours faithfully,

Kanwar bhardwaj
[protected]
[protected]

I was not aware of pre-closure letter processing days with pnbhfl. This is for closing loan with pnb and move/take over to another bank.
I raised a request on 30th oct 2017 (Pre closure letter) and it will actually taking 15 working days.

My emi date with existing bank is on 10th of every month.

New bank cheque is ready for closing.

There is no way to make it fast.

Now the situation is like two banks will take emi and cost around 44000.

Is there any way to make the pre-closure letter fast at least on or before 9th nov 2017?
Otherwise it will loss my 27000 rs.

Regards
Shalique
Mob:[protected].
Email:[protected]@gmail.com

My existing loans are [protected] & [protected].

I understand that my loan is not approved by pnb. I have took a loan already and this is a top up loan over the existing amount. I have repaid the loan amount for almost ten years without any dues. Loan was paid by us using a cheque since there was no ecs facility availed to us in spite of repeated request from us. Cheque were collected for two to three years in advance but to my surprise, i see that these cheques were presented on 25th of every month and a penalty for late payment is added every month which as accrued in my account. While applying for a loan, pnb, which does this heinous mistake itself claiming that the loan was not paid properly. No wonder that other banks may also come to the same decision. While you should know your customers and in spite of having a property worth ten times the loan amount is provided as a security, the bank has moved on snail pace to process everything.
The loan process itself took around two months. Being in a very dynamic world i have to take decision on move on and i decided to apply loans from other banks who were very quick in processing a personal loan in five days compared to your bank which took eons to process a secured loan.
While, your bank can make any decision on the loans which is processed by you, i went through a very grueling process and promises that i will get a loan if i pay the loan processing fees and the due amount which accrued due to the bank’s lethargic activities. I want complete refund of my loan processing fees and waiver on the late payment fee.
Also, i want an apology for the mockery played by the bank on my account on the late payment penalty added. This has spoiled my credit history and failing to do so, i will be complaining to higher authorities, write to appropriate customer forums. Several compliants registered on the following ids and bank does not give a damn about it.
Customer. [protected]@pnbhousing.com
[protected]@pnbhousing.com
[protected]@pnbhfl.com,
Chnsales2

I registered the compliant on august 24 and i have not got a solution yet other than just lip service. The escalation authorities also not working. The entire operations seems to be a mockery.

Sir,
I have a loan which is currently fixed @9.50%. While the rbi slashed the rate and we customer are not getting any benefit of it.
I had raised a service request in march2017for decrease in roi. You offered @8.80%that was minimum roi in your institution. After that when we ask for balance tr. You are charged 2%of o/s balance. I regularly communicate about my int rate but not satisfied.
Now as per your last email dt24/10/17
You offered @9.0% which was much lower your last and also current ongoing int @8.50%. This is not good for customer services.
So make solution
Details as follows
Pnbhfl branch agra
A/c no. Hou/agr/0516/290464
Contact no.[protected]
Mail id [protected]@rediffmail.com

Regards
Ajay mittal

Misselling of information and forcing for disbursement and selling of insurance and credit card

Relationship manager collected 2 cheque for processing fees i. E 5750 and 1050. And told me that you are eligible for pradhan mantri awas yojana. Hence, some interest amount will be paid by the government.
He send sanction letter, post that i asked him for the pradhan mantri awas yojana, he told i am not eligible for the scheme. (This tantamount to misselling as per rbi)

Secondly, the relationship manager and area sales manager started following up for the disbursement of the loan and told me that we have printed the cheque dated 20 july 2017 ("as per telephonic call, they said that they need to meet the business target") and if you don't provided the approval then we have to cancel the loan and processing fees and 17600 amount will not be refunded. I had no option but to give them the approval of 20 july 2017. (This lead to forcefully disbursement of the loan before the payment of 28 july 2017 as per my instruction)

Thirdly, there were so much pressure put on me to purchase insurance policy and credit card. The relationship manager told that they can't disbursement the amount without insurance policy at the last moment before disbursement. I finally told him that there is no condition mentioned in the sanction letter which put insurance policy compulsory. But insisted me to send a mail that i don't need insurance policy and credit card.

Regards,
Abhinav
[protected]

Sir my name anil koul from indore. Ur indore branch is not issuing cheque in my name even after the loan of sarangi jain has been approved in august. They are demanding 3percent comission which i denied to pay. Every day i vist branch but no informstion is given.
Needless to say that i am already existing premier customer of pnb indore at bengali square with acvount in my name and my childrens name.
Pl help
[protected]

Hi,

I have a loan from pnbhfl which is currently under fixed mode for 9.65%, while the rbi has slashed the rate and we customer are not getting any benefit of it.

I had raised the service request for the decreasing the rate of interest but relationship manager is saying there will not be any change can be made in the current rate.

Also when we ask for balance transfer, they are charging 3% on outstanding balance apart from the loan amount and other charges. This is simply loot of customer.

Please help and below are my details:
Name: vijay phadtare
Email: [protected]@gmail.com
Loan no: hou/pm/0116/260469

Regards,
Vijay phadtare

I had applied for a loan against property in branch of sector 35 chandigarh and they charged me for everything and assure me that loan is approved i provide them everything and when the time of disbursement came they said my case was rejected i was shocked i have no options later i asked them to mortgage my another property they said whole process will done again i m agree i was provide them everything they asked me for my previous property documents and one day they said everything is done go and lean mark your 2nd property in the name of pnb housing finance and i did same but when i submit that letter to them they again said i have to wait for approval i was shocked because my property was mortgaged with pnb housing finance for 15 days i was called them but got nothing and on 13 sep 207 they said case was rejected now i'm helpless what should i do with those # peoples

My name is Shridhar Balamkar from bangalore, providing all the documents, after scrutiny my documents they said i am eligible for 30 lakhs, hence they asked to pay the processing fee for the further action. I have paid a processing fee- with commitment of refund if the loan is not disbursed.

Am following with Mr. Pradeep almost 2 month gone he is unable to resolve my issue. Request to the concerned department to look into the issue and resolve ASAP. but nREF/HOU/MLS/0417/381031 the same is not processed. Now I want you to refund the processing fee of Rs.11500-/.

I have a loan from PNBHFL which is currently under fixed mode for 10.25%, while the RBI has slashed the rate we on the customer are not getting any benefit of it.

Also when we ask for BT, they are charging 3% on outstanding balance apart from the loan amount and other charges. This is a loot and for every document or help you have to visit them in personal, email doesnot help them.

I asked to reduce to the rate if not BT then they are reducing to 9% against 8.35% in the market. Also there are various offer like cash back or EMI deduction which we are not getting from here.

Please help and below are my details:
Name: Anil Gupta
Email: [protected]@yahoo.com
Loan No: [protected]

Regards,
Anil Gupta