Punjab National Bank [PNB] Complaints & Reviews

With Due reference I bring the following facts to your notice with a request for immediate action on your part:-

-That on 22 May 2012, I went to check my account balance against ,A/c [protected],Name of account : Sanjeev Garg, Branch : Kashmere Gate Delhi from punjab national bank atm at Narela with ATM Id H4491400 around 4:50 pm.

When i swiped my card on the machine , it asked me to select the service , Then I selected banking after that machine requested me too enter the pin . but the machine was hanged and didn't allowed me to enter pin. after that machine screen went white and 255 written on it.
After waiting for 2-3 minutes,I left the atm centre and thought machine is not working. But around 5.00 pm, I had message on my phone ([protected]) that your account is debited with Rs 15000/- from my account .

I can't surmise That how the money is being debited from my account where I haven't entered the pin or processed my request .

Same time i approached the Pnb customer care center who gave me the complaint no:57821994. They informed me that it will take seven working days to clear off the transaction And get money refunded.



ITS NEARLY A MONTH NOW BUT HAVENT RECIVED ANY REFUND AS WELL AS BANK DIDNT ARRANGE ANY COPY OF PHOTAGE TO THE TRANSACTION.

Dear sir,

PAYMENT OF COMPENSATION FOR DELAY IN CREDITING THE AMOUNT DEBITED THROUGH
ATM CARD NO[protected] ON 13.05.2012 (PNB MEMNAGAR) S/B ACCOUNT
NO [protected] BUT CASH NOT DISPENSED AT CITY UNION BANK ATM (ID CUBF 1435)

I tried to withdraw Rs.10000/- on 13.05.2012 at around 21.13 Hrs from ATM of CITY UNION BANK, MEMNAGAR (ATM ID CUBF 1435), but after processing for about 2 minutes ATM machine went off line without disbursing either cash or transaction slip. Then I did balance inquiry at 21.15.25 Hrs & shocked to see that my account was debited by Rs.10000/- I informed the on duty ATM guard over there and got reply that in such cases the money gets credited in account automatically within 24 hrs. Having fear in mind that I might not get money again, went to another nearby ATM & withdrew Rs. 10000/- from SBI ATM (ID S10G[protected] at 21.25 Hrs. I received cash as well as transaction slip, so I did not mention about this transaction in any of my complaint.

When I did not receive money even after elapse of 24 Hrs, then I approached the PNB Memnagar Branch. The Branch refused to take complaint & directed to lodge complaint on Customer Care. I lodged the complaint with PNB Customer Care on[protected] regarding non payment of Rs.10000/- at CITY UNION BANK ATM ID CUBF 1435 REFERENCE No[protected] on 13.05.12 & received complaint No 57777574.

My claim turned down continuously by Punjab National Bank on a plea that transaction on 13.05.2012 at 21.25 hrs ATM ID S1OG[protected] was successful. How there can be so irresponsible & casual approach to a complaint. The reference being quoted every time was for the successful transaction of SBI ATM for which I did not complained.

So I contacted City Union bank ATM cell and they responded to me saying that they have already intiated the transaction and paid the disputed amount to Punjab National bank on[protected], i forwarded the e mail that i received from City Union Bank to Punjab National Bank officials, requesting them to do the needful at the earliest. however they still put a deaf ear to my complaints.

At last my account was credited by Rs.10000/- on 06.06.12 after delay of 22 days from the date of complaint without any compensation for the delayed period. An application for the compensation has already been given to PNB Memnagar Branch on 08.06.12, but no compensation has been paid till date, and time and again i am receiving the same reply from Punjab National Bank that " no penalty is to be give to the customer as complaint was lodged for wrong transaction."

I do not understand that if i had complained for wrong transaction as claimed by Punjab National Bank,then how my account was credited back.

I, therefore, request you to kindly advise the Punjab National Bank to credit compensation at the earliest for delayed period in reimbursing Rs.10000/- wrongfully debited on account of failed ATM transaction on 13.05.2012 at CITY UNION Bank ATM (ID CUBF 1435), where my account was debited but cash not dispensed.


Truly yours,

(Gyanendra Kumar Sinha)
B-303,SARJAN TOWER
MEMNAGAR, AHMEDABAD-52
Mob: [protected]


if required and i am provided with the e-mail id I can forward you the detailed e-mail coversation between myself and BANK for further clarification and support of my claim.

respected sir,

regarding lost of Punjab national bank pin code number

due to long time not using my ATM card i have forgotten my ATM pin number, so please send me my pin number because i m in tour and not having sufficient money in my pocket its an urgent.

my ATM card number is [protected],my email id is gautam.[protected]@gmail.com, my number is +[protected]

thanking you
yours faithfully

sumnima gautam
bhagwant university

R/sir
i would like to say that i have a/c in punjab national bank.on 12 may 2012 my brother was going for withdrawn money from punjab national bank atm machine.when he enter pin code machine was hanged and not working anything.than he push clear and cancel button again again.. n wait 5to7minute but machine was not working . and after 2 minute i received message from bank 10000 rs debited from your a/c .. so than i register complaint on toll free no. n complaint no. is 57762404 after 10,to 15 days rejected complaint by head office n said contact with your bank where you have a/c . but today complete 1 month but bank donot take any action against them. i have watch cctv photage n bank also watch this. and in cctv photage it is clear that no amount is withdrawn by machine on that time. so i request you will take any action against bank..
thank you
khushant arora
a/c no:[protected]

sir,i am from neemuch.today i 2000 ru. withdrowal with punjab national bank.one 500 note is distroy.then i go to change note to pnb their cassiar tell go to manager and manager tell go to cassiar.after 15 minut i go to manager and told plz my note change.but manager is not listion my problum,oposit critsize to me.pnb bank manager and cassiar is very currupioner.i am poor student boy.and 500 ru.is not little money.so i requested to u that accept my complaint and action on the bank manager.bank manager not meners to talk any custmer.my email id is [protected]@gmail.com

Bank Locations, Branch Name, Address, email, phone
Displaying 1 to 1 of 1 results.



Bank Branch Branch Code Address Contact
Punjab National Bank (PNB) NEEMUCH CANTT 036400 NEEMUCH CANTT, DISTT. MANDSAUR, INDORE MP - 458441

City: NEEMUCH
District: NEEMUCH
State: MADHYA PRADESH [protected], 230599 G P LADHA

Dear Sir,
I Piyush Sharma having account in Punjab Nation Bank Vijay Nagar, Ghaziabad, My A/C No [protected] , customer ID: GVB001349 used AXIS BANK ATM machine to withdraw Rupees 5000/- . I have not received any amount from ATM and I got a slip stating withdrawal transaction declined. and I got a message on mobile that a sum of Rupees 5020 has been debted from your account, here I am attaching the scaned copy of slip that came out from ATM and the mini statement . I here by request you to do needful
thanks with regards

Piyush Sharma

I am dinesh garg and I have a a/c no. Of pnb [protected], I Had done the transaction on 22-may-2012. On this date I had done two transactions, The first one was of Rs.15000, from which I had received only Rs.9000, and on the atm receipt ful amount was deducted. And Second was of Rs.5000, from which I had not received any amount, and on the receipt ful amount was deducted.

So, the total amount is Rs.11000, which I had not received...
I am very suffer from this, please credited the amnt in my a/c asap..

Sir
On 25th May 2012, Debit Card bearing no.[protected] issued by your bank,was used to withdraw Rs. 10,000 from PNB ATM,Rampur chowk.The ATM got hanged without delivering cash and displayed 'Service of the ATM is temporarily suspended'.Thereafter, on operating another PNB ATM at Jabalpur Cantt. on the same day, it revealed that Rs. 10,000 has been debited by PNB ATM ,Rampur chowk,without having delivered the cash as opening balance at credit was held Rs 20769 which after withdrawal of Rs 10,000 from Jabalpur Cantt. ATM ,available balance should be Rs 10,769 ,whereas it indicated Rs 769.00 on the withdrawal slip received from Jabalpur Cantt. ATM.In view thereof necessary verification be carried out and credit Rs 10,000 to my account which has been wrongly debited.
S.D.Ghosh
SV A/C NO.- 021700 [protected]

Please note that i am a customer of PNB bank, and i have my account number as
[protected] registered on the name of reena malik, this account
is of panipat, whose branch is sabji mandi.

On 25 mar,2012, i had withdrwan Rs.5000 from delhi ATM, and in morning
26,march 2012, i had withdrawn Rs.1500, after that i haven't done any
transaction, but when i checked my account balance on 28 march,2012,
my account balance was in negative rs - 3500. So i filed a complaint
on the same day regarding this, and after 7 days, i didn't got any
satisfactory reply, so i visited the branch recently and contacted
there branch manager, So, according to them, i have withdrawn R5000
again on 26-mar,2012 again, and They said your account didnot had
balance that why it went into negative, which is totally absurd
answer, as my account doesn't have the facility of withdrawing more
than the balance, so how it is possible that it went into negative.
First of all, i didn't withdraw any amount after Rs1500 on 26-march,
but if by mistake also Atm took the instruction to dispatched, the
account didnot had the sufficient balance, so it cannot dispathed the
cash. In both the cases i didnot recieive my cash. i can totally see
its a technical fault from the bank, which they do not want to accept.
so , today i.e. 28-april,2012, i again filed a complaint regarding
same issue, and the complaint number is 57690273, and on 7th may , i
registered my compaint again and the complint number is 57733131. and this also got rejected.

TO
Sh K.R KAMATH
Chairman and Managing Director
Punjab National Bank,
Head Office, 7, Bhikaiji Cama Place,
New Delhi-110066

REG: VIOLATION OF BANK GUIDELINES IN PUNISHING SH.B.R.MAHI EX-MANAGER LDM OFFICE , PUNJAB NATIONAL BANK HOSHAIRPUR , PUNJAB.
SIR,
IT IS BOUGHT TO YOUR KIND NOTICE THAT VIDE PAD CIRCULAR NO. 16 AT 10/1/2011 SCHEDULE TO THE DISCIPLINE & APPEAL REGULATIONS, 1977- DESIGINATION OF DISCIPLING AUTHORITY AND APPELLATE AUTHORITOES WERE ANNEXED.
ACCORDINF TO THESE GUIDELINES I WAS WORKING IN THE SCALE OF MMG-II (MANAGER) ACCORDING TO WHICH ANY DISCIPLING AUTHORITY WAS AGM WORKING IN THE CIRCLE OFFICE HOSHAIRPUR ONLY TO PUNISH ME IN PRE-DETERMINAL MANNER BANK GUIDELINES AND PROCEDURE WAS NOT ADOPTED & I WAS GIVEN PUNISHMENT BY DGM WHEREAS AGM WAS STILL IN OFFICE.
I WAS QUOTED VARIOUS JUDGEMENTS OF HIGH COURT/ SUPREME COURT IN SUPPORT OF MY DEFANCE , NO BODY HAS TAKEN CARE OF THE LEAD THOSE JUDGEMENTS & ACTED IN AN ARBITRARY & PRE-DETERMINAL MANNER ONLY TO PUNISH ME.
IT IS REQUESTED TO GO THROUGH THE WHOLE CASE & DO JUSTICE TO ME IN A IMPARTIAL MANNER.
Thanking you,
Yours faithfully,
Baldev Raj Mahi,
S/o Sh.Ram Asra,
Nawanshahar (Pb)
Ex-Manager,
Baba Deep Singh Nagar,
Saloh Road,
Backside K.C.Palace, Nawanshahr (Punjab)
Distt.Sahid Bhagat Singh Nagar
PHONE NO. O[protected] (M)
DATE=23 MAY 2012

Dear Sir/Madam,
I Have Applied 2Months Before For Internet Banking And It Is Not Activated And I Havn't Got It....
My Account Details Are :-)
A/c no---[protected]
IFASC CO..-- PUNB0475600
Solve This Problem Fast.......................

Dear Sir,
I have a PNB saving bank account No-[protected] at PNB ,branch 506 army base workshop,jabalpur. Unfotunately a sum of Rs 20000/- has been wrongly credited from my account No-[protected] to A/C No-[protected] (Payeename - INDRAJIT NAYAK on dt 13/05/12, at 12:02 hrs, ATM ID D267800.Where as the actual payee name was Mr, Saumendra sahoo.A/C No-[protected].

In view of above, it is requested that, the above amount Rs 20000/- may please be recovered from Mr,INDRAJIT Nayak account immidiately and be credited in my account No-[protected] at earliest.
Thanking you.

Dear Sir

I am sending this mail on behalf of my Office Assistant "Pramod Kumar Bharti" having a/c with PNB, Pehladpur, New Delhi

Mr. Pramod had withdrawn Rs. 10,000 as two different transactions on 20th April 2012 from SBI ATM, Distt. Ghazipur, U.P.

First time the transaction was successful and the second time, though the money was debited from the account but the cash was not dispensed.

We had filed a complaint with the PNB, Pehladpur dated 02.05. 2012 but there response was not the true version.

This is to bring to your notice and request that urgent redressal is under-taken for the above.

I am enclosing the following along-with this mail.

- Letter to PNB, Pehladpur, New Delhi
- Mini-statement dated 20th April 2012
- Mini-statement dated 9th May 2012

Would request your action on the same.


On behalf of Pramod Kumar Bharti

Phone Number : [protected] /[protected]

DOCUMENTS SUBMITTED ALONG WITH 1000/- CASH DEPOSIT FOR NEW SB A/C OPENED ON 03/05/2012 IN THE NAME OF DEEPTI MAHAJAN R/O 106 MODEL TOWN PATHANKOT AND I WAS CALLED ON 5/5/20112 TO COLLECT THE PASS BOOK BUT MR HIRA SINGH SAINI OF PNB MODEL TOWN BRANCH PATHANKOT EMPLYOEE REFUSE TO OPEN THE A/C AS ON 05/05/2012.AND MISBEHAVED WITH MY HUSBAND YOGESH MAHAJAN SAID IN PANJABI JO KARNA HAI KAR LA VO, JIS TO COMPLAINT KARNE HAI KAR DEO .THE CASH WAS DEPOSITED ON 03/5/2012 THEN WHY THE A/C WAS NOT OPENED TILL 05/5/2012.THIS IS TOTAL HARASMENT WITH CUSTOMER PLEASE TAKE AN SUITABLE ACTION

Dear, i m very diaappointed form ur service. i m complain of PNB talegaon branch pune , i want to rigester my mobile no.for bank detail but they r nor doing anything i have given the application of register my mobile no with pan card nd also i have 20 to 24 time call in a year but still my mob no. is not register, i have rigister my mob no through PNB ATM but still my mobile no is not register.i m very disappoint form talegaon branch service.

With due respect I beg to say that I am having my account in your bank from last 30- 35 years details as-
Account no - [protected],
Account name - M/S Sunder Hosiery store
Branch- panchsheel Udaipur (Raj.)
According to your bank service provider we are your oldest customer while knowing this we felt grateful as which account was opened by our father we are still continuing it, but from last 1-2 year we are getting unviable statements and misbehavior from your service provider which was unacceptable. The limit was crossed when the branch manager gave inappropriate statement which amazed us. This behavior with your oldest loyal customer was unacceptable.
This incidence is of July 2011, when I got a call from the branch as by Mr. GS Rathore, that my account is to be renewed so I took my all papers with guarantor to the bank, as I reached he sends me to Mr. M.N Parwar and he starts all the procedures of checking all the attachments, I request him to increase my cc limit from 4 lac to 8 lac and for that also I took all defined records.
After this he gave me the statement that shatters me completely he said,’’ you are talking to increase cc limit we are distraught from you” then I asked boss why are you telling this his reply was quite hilarious, he said,” you don’t submit stock report timely” but according to me I use to submit it on time and if case it is misplaced or ay me defaulted they can give a reminder call. But my views are unheard he again mentioned that we are distraught them.
While getting this type of answers and statements: if I continue my account that will be insult of my father, so I want to close this account so give me your precious time to do so.
so i want to close my account and discontinue the services. in addition compensate me as it creates problem in mt day to day transactions.

Please entertain the above issue and verify the matter and do take corrective measures.

Thanking you,
Yours truly,
Subhash Chandani
[protected],

on march 26 i have tried to withdraw Rs2,500/- from my account in pnb (no.[protected]) from an atm of karur vysya bank which is attached to the kvb branch office of tadepalligudem. but i didn't receive my money from that atm and i have got message to my mobile that Rs2500/- has been withdrawn from my account and later as i went and asked about my account details in the bank they have told me that Rs2,500/- have been withdrawn.please arrange my money as early as possible to my account no. [protected]

sir i have lost my ATM CARD today name sanchi chaturvedi account no. [protected] branch m.p jabalpur bai ka bagecha ghamapur. please sir urgently lock my ATM card and issue new atm card in my address is house no 2919 sarkari kowan post bai ka bagecha ghamapur jabalpur.

i am very thankful to you sir

Non receipt of Loan Original Document
Housing Loan A/C # 007000NC00006576
Bank - Punjab National Bank - Mahalaxmi Branch , Ahmedabad GUJARAT

My friend had taken Housing Loan from PNB & fully paid the same. No Due certi is given to Bank. My friend was going USA & given me
authorisation to collect original documents from PNB Mahalaxmi Branch (authority letter signed by my friend submitted to bank). But The Manager said original documents has been handed over to Loan Holder only. I request him to send the same documents by Courier / RPAD to Loan Holder's resident which is registered in Bank's record. But He is not Punagree to to do the same. My friend has given Power of Attorney for sale the same premises to me.

Sir Pl guide me what to do ? If there is rule abt Original documents not given thru courier / RPAD copy will be given to me.

Akshay Soni
[protected]

PUNJAB NATIONAL BANK
ATM MACHINE
CITY CENTER
GWALIOR (MP)

I HAVE GOT SEVERE ELECTRIC CURRENT BY THE ATM MACHINE INSTALLED AT CITY CENTER, GWALIOR (NEAR LIC HEAD OFFICE) , GWALIOR AT 06.30 P.M. ON 18TH APRIL 2012. THE ATM MACHINE WAS TEMPORARILY OUT OF SERVICE ALSO.


FROM
ASHOK KUMAR GUPTA
BHARAT SANCHAR NIGAM LIMITED
CITY CENTER, GWALIOR (MP)