Punjab National Bank [PNB] Complaints & Reviews

Sir/Madam,I had used my atm card to withdraw an amount of Rs.2000 from atm of oriental bank of commerce on 18/01/2012 at 12:45.Amount is reduced from my account but atm had not provided the cash.my account number is [protected].my atm number is [protected]. i have also registered my complain on call centre,my complain number is 57049147.
Please respond to my complain as early as possible because i am a student and have no other scope for my fee .
I will be very thankful to you.
atul

DEAR RESPECTED SIR/MA'M,,

We have been intimating GM CUSTOMER CARE OF PUNJAB NATIONAL BANK again and again countinously since 30/10/2011 but upto this stage they have not been able to give any kind of satisfactory solution to us.we do not know what has been happening since be begining of this metter;i am very worried about my money.you can see all communication which are between GM CUSTOMER CARE & ME.that all communication are below this mail..i want your help urgently.
plz help me and take action against PUNJAB NATIONAL BANK..

Applicant/Customer
TAUOHIK(TAUPHIK) S/O SHAFIK,
R/O ANDRUN KOTLA DEOBAND
UTTAR PRADESH INDIA
Account No. : 013400 [protected]
Customer No. : AFD008403
Mobile No. : [protected]
THANKING YOU
==========================================



--- On Tue, 24/1/12, GM Customer Care <[protected]@pnb.co.in> wrote:

From: GM Customer Care <[protected]@pnb.co.in>
Subject: RE: RE: ten thousand rupees customer did not get
To: "Nawaz Khan" <[protected]@yahoo.com>
Cc: "tbdnpci" <[protected]@pnb.co.in>, "Mukesh Kumar" <[protected]@pnb.co.in>, "r k bhola" <[protected]@pnb.co.in>, "GM Back Office" <[protected]@pnb.co.in>
Date: Tuesday, 24 January, 2012, 12:10 PM

Dear all
Please take necessary action immediately and send appropriate communication to the sender under intimation to our office to avoid further reference/reminder.


R.K Bhola
Officer, Gm sectt.
Customer Care Centre
HO.5 sansad Margh
New Delhi 110001
PH.[protected]/23716185
Fax no.[protected]

From: Nawaz Khan [mailto:[protected]@yahoo.com]
Sent: 24/01/2012 2:27 AM
To: GM Customer Care
Subject: RE: RE: ten thousand rupees customer did not get

SIR/MA'AM,,,,
if you have to give any exuse to us then get the communication at my mobile no.[protected] .which communication will be saved in my mobile or not..so plz call me on my mobile no. and tell me that what is your exuse..??




--- On Fri, 20/1/12, GM Customer Care <[protected]@pnb.co.in> wrote:

From: GM Customer Care <[protected]@pnb.co.in>
Subject: RE: RE: ten thousand rupees customer did not get
To: "tbdnpci" <[protected]@pnb.co.in>, "Mukesh Kumar" <[protected]@pnb.co.in>, "GM Back Office" <[protected]@pnb.co.in>, "r k bhola" <[protected]@pnb.co.in>
Cc: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Friday, 20 January, 2012, 10:43 AM
Dear all
Please re-examined the case urgently as per requested of the customer.

From: TBDAB
Sent: 20/01/2012 10:57 AM
To: BO ISG
Cc: GM Back Office; r k bhola; Deoband branch; GM Customer Care; tbdnpci
Subject: Re: RE: ten thousand rupees customer did not get

Mr. Praven,

Pl get it RECHECKED as customer is not satisfied.



Manager
atm cell
----- Original Message -----
From: Nawaz Khan
To: GM Customer Care
Cc: [protected]@pnb.co.in ; [protected]@pnb.co.in ; [protected]@pnb.co.in ; [protected]@pnb.co.in ; [protected]@pnb.co.in ; [protected]@pnb.co.in
Sent: Friday, January 20, 2012 4:27 AM
Subject: RE: RE: ten thousand rupees customer did not get



dear sir,
We have been intimating you countinously since 30/10/2011 but upto this stage you have not been able to give any kind of satisfactory solution to us.we do not know what has been happening since be begining of this metter; we have been informing you and you have been informing us by saying that you have been telling this informtion your undertaking officers but nothing has been happening.now we are shortwinded..and someother things which are releted with my self as mental harrasment.Because of this things we are really sad.your time period to give the information to us has got end.now we are able to complain in the higer department,high ranked officers and court too because of having the authority.if you have to give any exuse to us then get the communication at my mobile no.[protected] as well as my e-mail i.d. and as well as my address as you receive this information.otherwise give all my amount of my money, penalty with compansation.now it is depend on your desire that what will you choose..
THANKS




--- On Tue, 17/1/12, GM Customer Care <[protected]@pnb.co.in> wrote:

From: GM Customer Care <[protected]@pnb.co.in>
Subject: RE: RE: ten thousand rupees customer did not get
To: "atm esc" <[protected]@pnb.co.in>, "Mukesh Kumar" <[protected]@pnb.co.in>, "GM Back Office" <[protected]@pnb.co.in>
Cc: "Nawaz Khan" <[protected]@yahoo.com>
Date: Tuesday, 17 January, 2012, 12:25 PM
Dear all
This complaint was earlier forwarded to you but seems to be unresolved, as we have received a reminder from the complainant. Please look into the matter urgently to get it resolved and send appropriate communication to the complainant under intimation to our office to avoid further reference/reminder in this matter.
General Manager
From: Nawaz Khan [mailto:[protected]@yahoo.com]
Sent: 17/01/2012 2:40 PM
To: GM Customer Care
Subject: RE: RE: ten thousand rupees customer did not get

sir,
upto this stage we have not been able to have any kind of information regarding the transaction of TEN THOUSAND RUPEES what occured at 21th Feb. 2011..we have been apprising again & again but you have not been taking any responcible action what should have been taken yet..we are thinking like you want to thug my self in terms of my money..neither i have got any sort of communication action at my mobile no.[protected] nor any sort of satisfactory result..if i do not get any any answer at my mobile number as well as my e-mail i.d. under the LAW of INDIAN INFORMATION ACT.plz don't take this lightly.


--- On Thu, 12/1/12, GM Customer Care <[protected]@pnb.co.in> wrote:

From: GM Customer Care <[protected]@pnb.co.in>
Subject: RE: RE: ten thousand rupees customer did not get
To: "Nawaz Khan" <[protected]@yahoo.com>
Cc: "atm esc" <[protected]@pnb.co.in>, "Mukesh Kumar" <[protected]@pnb.co.in>, "GM Back Office" <[protected]@pnb.co.in>, "r k bhola" <[protected]@pnb.co.in>
Date: Thursday, 12 January, 2012, 1:03 PM
Dear sir
Please appraise the status of the complaint to the sender urgently.

From: Nawaz Khan [mailto:[protected]@yahoo.com]
Sent: 12/01/2012 1:59 AM
To: GM Customer Care
Subject: Fw: RE: ten thousand rupees customer did not get


i want to know about my problam.can you tell me something that what is happining in my transaction case.?
i am very worring about that metter..but you are not serious in my problam & not return my money.what you want..???





--- On Tue, 10/1/12, Nawaz Khan <[protected]@yahoo.com> wrote:

From: Nawaz Khan <[protected]@yahoo.com>
Subject: RE: ten thousand rupees customer did not get
To: "GM Customer Care" <[protected]@pnb.co.in>
Date: Tuesday, 10 January, 2012, 9:44 PM
i want to know that what is happing in my problam.????






--- On Sat, 31/12/11, GM Customer Care <[protected]@pnb.co.in> wrote:

From: GM Customer Care <[protected]@pnb.co.in>
Subject: RE: ten thousand rupees customer did not get
To: "Nawaz Khan" <[protected]@yahoo.com>
Cc: "atm esc" <[protected]@pnb.co.in>, "Mukesh Kumar" <[protected]@pnb.co.in>, "GM Back Office" <[protected]@pnb.co.in>, "r k bhola" <[protected]@pnb.co.in>
Date: Saturday, 31 December, 2011, 7:25 AM
This complaint was earlier forwarded to you but seems to be unresolved, as we have received a reminder from the complainant. Please look into the matter urgently to get it resolved and send appropriate communication to the complainant under intimation to our office to avoid further reference/reminder in this matter.
From: Nawaz Khan [mailto:[protected]@yahoo.com]
Sent: 31/12/2011 4:46 AM
To: GM Customer Care
Subject: RE: ten thousand rupees customer did not get


sir,
i am telling you again and again below problam ; and you know that very well, so it is intimate you again that plz return my money with compansation with in 15 days other wise i will take the legal action against you..i will give you a notice with the POST.in that condition you will responciple about my problam..thanx


NOTE-yours previous reply also in this mail..




--- On Sun, 30/10/11, GM Customer Care <[protected]@pnb.co.in> wrote:

From: GM Customer Care <[protected]@pnb.co.in>
Subject: RE: ten thousand rupees customer did not get
To: "Nawaz Khan" <[protected]@yahoo.com>
Cc: "atm esc" <[protected]@pnb.co.in>, "TBDAB" <[protected]@pnb.co.in>, "Mukesh Kumar" <[protected]@pnb.co.in>, "GM Back Office" <[protected]@pnb.co.in>, "r k bhola" <[protected]@pnb.co.in>, "Deoband branch" <[protected]@pnb.co.in>
Date: Sunday, 30 October, 2011, 5:55 PM
Dear Sir,
We have taken up the matter regarding ATM transaction with our Transaction Banking Division, Head Office and the concerned Branch for taking necessary action and revert to you. In case of any further query/information, you may directly communicate with them for prompt response.
Thanking you,
Yours sincerely,

GM Secretariat

-----Original Message-----
From: Nawaz Khan [mailto:[protected]@yahoo.com]
Sent: Sun 10/30/2011 9:50 PM
To: GM Customer Care; complaint
Cc: nawaz khan
Subject: ten thousand rupees customer did not get
SIR,MA'M,

most respectfully has acustomer/applicant has been operating his account in the PUNJAB NATIONAL BANK branch DEOBAND for long time.Applicant/customer tried to withdrawal amount ofTEN THOUSAND RUPEES from the A.T.M. of S.B.I (near about DARUL-ULOOM ROAD DEOBAND) on 21th feb.2011 at the evening time.what applicant/customer did not get.while at the exact time aaplicant/customer withdrawaled ONE THOUSAND RUPEES from the exact A.T.M.what applicant/customer got from the A.T.M. ,, when applicant/customer went to the bank then in the passbook customer had both the entries of TEN THOUSAND RUPEES and ONE THOSAND RUPEES..

when this information applicant/customer gave to the branch manager then branch manager said to applicant/customer to at the branch after one week.AFTER one week when applicant/customer reached to the branch then branch manager denied to return the money what was amount of TEN THOUSAND RUPEES and said to meet branch officer NamedMr.LALIT VERMA who is from A.T.M. section since there applicant/customer has been scrolling to the branch continously BUT has not been able to get the satisfactory result.what is to get the amount of TEN THOUSAND RUPEES what is very HUGE for the applicant/customer..
Applicant/customer tried to give request letter in the branch many time.but branch officers denied to take any sort of request letter and said we can not give you anything in written.

Thereof we have to request you that return my amount ofTEN THOUSAND RUPEES in my account otherwise I will take legal action against PUNJAB NATIONAL BANK and you will be responcible for this.


Applicant/Customer
TAUOHIK(TAUPHIK) S/O SHAFIK,
R/O ANDRUN KOTLA DEOBAND
UTTAR PRADESH INDIA
Account No. : 013400 [protected]
Customer No. : AFD008403
Mobile No. : [protected]

Through my email I have to share my grief to the Dignitary Punjab National Bank. I have a complaint against The than Branch Manager shri Ajeet Kumar Singh, the Branch Manager of PNB Itmah, Nasriganj, Rohtas, Bihar and presently he is in Lakhisarai Branch, Bihar for asking “RISWAT” of 12% of loan amount for sanctioning of my Kisan Credit Card loan of Rs. 2.5 lacs after completion of all valid and legal documentation and mortgage of my land on 1 Mar 2011. When I denied to pay the “RISWAT” he refuse to disburse the loan and start scolding upon me stating that “Main bina riswat ke koi bhi kam nahi karta hoon kyn ki mujhe upper tak paisa dena padta hai, isliy bina riswat ke apka loan nahi hoga”. Iske bad mainne kai jagah (Mandal Karyalay PNB, Arah, LDM Sasaram) sikayat kiya par kuch nahi hua. Phir maine 17 Jun 11 ko RTI bhi dala hai aur jabab nahi melne par 3 reminder bhi dala uska bhi abhi tak kuch nahi hua hai. Main aap ko yeh bhi batana chahta hoon ki mujhse 5 Hajar rupeeya mortgage karne aur sara paper taiyar karane ke liye jaisa ki branch manager ne kaha tha osula gaya. Atah aap se anurodh hai ki meri sikayat ki janch yetha sighra krakar mujhe nayay dilane ki kripa ki jai kyon ki mera jamin ka mortgage aap ke bank ko kiye karib eek sal hone jar aha hia aur mera do fasal me nuksan ho gaya hai.

I have a request beside my complain to set up a inquiry and you will find lost of irregularities done by the said Branch Manager Sri Ajeet Kumar Singh what he has done being the branch manager Punjab National Bank, Itmah, Nasriganj and he has stolen the public money and government money also.


Sikayat karta,

Ramendra Kumar Singh
At+Po. Pawani
PS. Nasriganj
Distt. Rohtas, Bihar-821310
Mobile No. [protected], [protected]
Email. [protected]@gmail.com

Dear sir,
1. I am holding a/c no-[protected] in chandigarh sector- 37/d branch of Punjab national Bank.
2. On 05, jan, 2012, at 10.45 AM i tried to withdraw Rs 15,000- through atm
card no-[protected] of PNB from the ATM of secotr- 37/c at
chandigarh. the transaction was accepted but i did not receive cash from the atm machine. at the same time , the amount of RS 15000/- was shown as debited from the said ATM.
3. In view of above may i requested Punjab Natinal Bank to kindly credit Rs 15,000/- back to
my account as soon as possible, as i am a salaried employ.
4. I even lodged my complaint with complaint cell of PNB but no acknowledgement have been recieved from the Bank even uptill yet .Thanking you
5. I have logded complain on 05, jan 2012 on PNB toll free no. [protected] and the complaint No. is 56920475 .
6. After that atleast 50 times I have called on the number and all the time , I have been told that your money will be credited in your account in 5 days or 7 days everytime.

Its my humble request to you, kindly look into this matter and take necessary steps so that I can recieve my money as soon as possible

Thanks & Regards,
shyam bahadur.

My pnb a/c no. [protected]. I have transferred rs. 5000/- from my above salary a/c to niraj kumar shukla a/c ie [protected], pnb, mainpuri branch clubghar on dated 5.1.2012 at time 16:11:00. But above transferred amount not credied in niraj a/c till this date ie[protected]. I transferred this amount through internet banking on line facility.Secured urn generated at that time was 296184. Details are as follow-

Transactions approval history

Activityid txnkey reqstsrlno status actionby date remarks
Ubp 6226148 6887906 aut d11178744.D11178744 05/01/2012 4:10:59 pm niraj skla mnpuri5.1.12

Serial no log serial no payment amount payment currency payment date payment frequency number of payments approved by

1
6226148 5,000.00 inr 05/01/2012 one-time payment 1 d11178744

The mater is most critical and urgent in nature. Please arrange to take an urgent step for clarification the status of above transferred amounnt

I hve made the transaction from www.irctc.co.in on 26-oct-2011 but it got failed due to an unknown reason.

But an amount of Rs. 2290 was deducted from my account,, which is refunded by the site (Railway) to the bank on 27-oct-2011,, but i didn't got it from the bank till now..

I complained several times to the bank,,and now they are refusing to refund that amount to me.

So Please Help Me regarding this.

Regards: Kushal Bagga

This is my second complain to the bank that from my Saving Account no. of Amount Rs. 10,000 has been automattically reduced as shown in mini statment as cash withdrawal.

The answer to my first complain has simply replied that their is as such not any withdrawal from my account and asked me to go through the this complain precedure.

The Detail facts Are a follows :

Cash Balance before 14th october Amount Rs. 18000
Amount Rs. 10000 reduced balance on 14th October CWDR/0015 D
Complain register on 22nd OCtober

DEAR SIR/MADAM,
THERE IS ONE ATM OF PUNJAB NATIONAL BANK. ALWAYS WE FOUND "THERE IS NO MONEY IN ATM MACHINE". IF WE TALK WITH BANK EMPLOYEES THEY ALWAYS ANSWER US TOMORROW WE WILL DEPOSIT MONEY IN ATM. WE CAN TAKE CASH BY ATM 2 DAYS ONLY IN A WEEK. SO, I WANT TO SAY THAT BANK IMPROVE THEIR ATM SERVICE OTHERWISE STOP IT FOR FUTURE.
SO, I', WAITING FOR YOUR KIND REPLY

THANKS & REGARDS
JUGAL

hello sir,
me ramganjmandi ka rahne wala hun aur jaipur me ek college se engineering ki study kar raha hun. mene pnb kota ke dadabari branch me apna account khulwaya tha aur wahan ke staff me mera bahut support kara tha account khulwane ke liye lekin mera ramganjmandi ka pnb bank hi nirala hai. yahan per account khulane ke liye lakhon formalities karni padti hai, staff bus apne kam me laga rahta hai use customers se koi matlab nahi...

Sir,

I had posted a complaint against a fraudulent account holder at Imphal Branch Name KIM KAMEI A/c No:[protected].
I had requested for Freeze of the account and refund the money back of Rs.17,700 wrongly deposited.
i have got no intimation of what action has been taken.
Also the branch telephone is always connected to fax and hence not able to converse with the bank manager.
Sir kindly refund the amt Rs,16,800 available in the above account holder.

Are else please do tell whom should i contact.
I have also mailed the scanned copy of the deposit slip to various mail id of PNB.

Kindlt intimate me through the below Mail ID or Mobile NO.
PLease do refund the money sir. please.

I am also attaching Scanned copy of the deposit slip for your reference.

Usha.[protected]@gmail.com
[protected]

I AM PNB SAVING A/C NO-[protected] HOLDER.ON 1 AUG 2011 I WENT TO KAILASH NAGAR PNB ATM FOR CASH WITHDRAWAL.I OPRATE ATM BUT ATM FAIL TO WITHDRAW THE MONEY.BUT RS 15000 HAS BEEN DEDUCT FROM MY A/C.I COMPLAINT TO ATM CUSTOMERCARE,G.M PNB DELHI,BANK LOKPAL ETC.BUT I DIDNT GET ANY RELIEF.HOW CAN A CUSTOMER BELIEVE IN ATM BANKING.BANKS TOURCHERED THEIR A/C HOLDERS.THERE ARE NOT ANY HEARING OF A/C HOLDERS.I LOST MY MONEY DUE TO BANK CARELESS.CAN TELL ME ANYONE WHY I BELIEVE IN BANKING IN CAPITAL OF INDIA.

23 Dec 2011

Respected Sir,
On 22 Dec 2011 ,after facing problem consecutive days I approached to respective bank manager with written application and followed with customer care regarding ATM running with short of money. In this respect I have with me the receipt copy. The response was so lethargic, which resulted no transaction could be made on that day.
In one more thing I would like your intervention ,why the link remains failure, which could be find out by technical person.My complain may be verified by calculating the average transaction on that particular days.Hoping your immediate intervention will improve the ATM condition.

Thanking ARVIND KUMAR
PANTNAGAR, UTTRAKHAND

PNB net banking site is the worst net banking service i have ever seen. They give you password that is badly printed and you only have 3 attempts to try your luck and your account will be blocked. Its more of like a fear while using the service than a comfort, You never know when they will block your account. I know its all for our security but there is a limit of being a paranoids and making service a pain rather than a comfort!

I made a NEFT payment through PNB netbanking but due to unknown problem at your side my account is debited but the beneficiary account is not yet credited. This gives me bad name for your negligence. Please resolve the problem as soon as possible & do the needful at your end as credit the amount to benificiary’s account. The payment details given below for

Bills > NEFT > List of Payments Made


#
Reference Id Payment Id Payment Date Amount Currency Status Customer Reference
1 6006465 [protected] 16/12/11 1,00,000.00 INR Success IPNB7867566


Gopinath Mahanta
Barbil

Good morning Sir

my name is ravi ghai, i am customer of Punjab National Bank, N- 13,
south ex. part 1 and my account no is [protected] and my ATM CARD
NO is [protected].

sir mein 11/11/11 ko online make my trip ke through room book kiya
tha, mein atm debit card ke through payment kari thi, jisme se meri ek
transaction failed ho gayi thi amount rs 4148 and dusri transaction
success ho gayi thi amount ro 4148 but mere account se dono amount
detect ho gaye.

iski complaint mein[protected] per date 11/11/11 ko complaint no is
56581426 kari thi jo reject ho gayi. mein fir dubara[protected] per
complaint kari vo bhi reject ho gayi (complaint no is 56534128 and
[protected].

mein 01/12/11 ko mail bhi kari but koi sahi reply nahi aaya
([protected]@pnb.co.in) and mein branch mein bhi contact kiya but unhone
bola ki hamne mail kari hai abhi koi reply nahi aaya.

Dear Sir,
I *POLU SARITHA *resident of mehadhipatnam hyderabad,
having salary account in punjab national bank,nanal
nagar,mehadipatnam,hyderabad,with account number-* [protected]*.
actually i lost my ATM CARD in the month of september 2011.and i informed
to pnb to block my card on 6th sep 2011. i came to know that my card was
miss used by others in the month of August 29th 2011.and 31 August 2011.i
request you to mail me the last three transaction location details..as soon
as possible.
and suggest me how to find the person who miss used my card,i want the the foot fall images.


Thank you


POLU SARITHA
A/C NO: *[protected]*.
MOBILE:[protected]

sir,
my self Ramesh Kumar from Patna (Bihar). my education loan sanctioned of 3,60,000 (three lakhs sixty thousand only) in 2009. from PNB, Dhanarua branch. but I got only 3,00000( three lakhs only ).sir manager did mistake about 60,000(sixty thousand). manager told me, I won't give you 60,000.sir i can't able to pay 60,000 my tution fees in my college (Bharath university).
please give your kind attention of my complain, so that I can continue my study
Thanking you

Hi,


my name is deepak kumar gupta. i m bank account holder of punjab national bank trilok puri. i face lots off problem when i go for deposit money. Actually not i so many people face same problem. There is two cash counter one for deposit less than Rs. 20,000 and one for deposit more then Rs. 25000. In my area most of the account holder deposit less then Rs 20,000. On that counter is very long line with full of senior citizen, ladies with carry child on lap and many people who have problem.

One counter is full of public and One counter empty if any one go to empty one counter so the cashier show very wrong attiude with customer and sometime scoold also. i used many bank and the service is very good other bank i saw many cash counter and no limilt for deposit cash that's way account holder of this bank very happy with the service.

so plse consider this mail as a complaint, suggestion, or request to open one more counter in the bank or allow the any amount to deposit any one counter.

please reslove my problem as soon as possible.

thanking you


Name -Deepak kumar gupta
Punjab National Bank Trilok Puri
Branch Code 1538
Email [protected]@yahoo.com

on date[protected] customer name: Anil Gambhir Has used PNB ATM Card in Kotak Mahindra bank ATM Place Chandani Chouk Delhi.A/C Debited by 10000 but received only 8000. so please credit Rs 2000 back in my a/c no. [protected] of Punjab National Bank Branch Mainpuri. Sir Pl do the needful. I have already complaineed in customer care vide complain no. 56480465. Thanking you

Name Anil Gambhir
Address 115/4 Punjabi Colony
Mainpuri
Tel No. [protected]

TRANSFERED FUNDS FROM PNB ACCOUNT TO SBI ON 02 DEC 2001 AAT 1100 AM THE SAME WAS INSTANTLY DEBITED FROM FROM PNB ACCOUNT BUT NOT CRREDIT TO SBI ACCOUNT EVEN ON THIRD DAY.


THE CUSTOMER CARE cell of PNB is everytime providing varying and misleading information, even they ask to call on some numbers those are not in service or some of them are not responding.

The help desk of bank is not responding /acknowledging to e mails sent to them.

Request do the needful.

Reference Id 5772332
Payment Id [protected]


Pitharam