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Punjab National Bank [PNB] Complaints & Reviews

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Updated: May 5, 2026
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Punjab National Bank [PNB] reviews & complaints page 212

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A
abhay nath tiwari
from Bhopal, Madhya Pradesh
Mar 12, 2013
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Address: Lucknow, Uttar Pradesh

dear sir .,
with due respect i beg to say that i m a consumer with the pnb indranagar lucknow my a/c no is [protected].there was a deduction of 3000 rs through the my bank a/c . i had made a transaction of rs 3000 through the union bank a.t.m. at the date of 23122011, against my available balance.but when i deposite 12000 in bank a/c only 9000 show in my available balance . i had made a complain to the customer care unit then 1000 thousand rs refunded in my a/c but 2000 rs are not returned by the bank to me till the date .
i want to make a quick action against the pnb indra nagar lko.
i[censored] will help me ,i will be highly obliged to your act of kindness
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    Nishant Gupta
    from Yamunanagar, Haryana
    Mar 8, 2013
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    Address: Kheri, Uttar Pradesh

    Misbehaviour of deputy branch manager NAVRANGI LAL ,having no manner how to talk with the costumers and excessive use of abusive language ,involved in corruption and not doing k.k.c. renewal of area public and not opening accounts of buisnessmens

    beforei have complaint to the customer care of the bank and no solution of complaint is provided yet and also no action is taken
    please transfer deputy branch manager NAVRANGI LAL to another branch

    name of complainer pradhan dhanpur ,pradhan dateli, pradhan abgaon, R.S. gupta ,Vinodini ,jamal ,kamal chand ,satish kumar([protected]) village abgawon ,jagdeesh prashad and kuldeep singh DATELI
    branch piperjhala district lakhimpur kheri uttar pradesh

    Note: Please look into the matter seriously , take appropriate action and if possible ask the public to know the behaviour of deputy manager of branch piperjhala lakhimpur kheri uttarpradesh

    phone number of all complainer [protected] ,[protected] ,[protected] ,[protected] ,[protected] of area

    consumer finance — Misbehaviour/using foul language

    I am customer of Reliance consumer Finance from the past 11 months, by oversite one EMI got bounced from the bank for the month of July 2008. I have been receiving calls from[protected] and the lady uses all dirty and filhy abusive language which cannot be explained such as mother , sister . I am shocked to hear such bad words at this age of 49. I am working in the Ltd company in the capacity of General Manager. Apart from talking to me on my cell. she also calls at my office and my residence numbers and repeats the similar language which is hardly disgusting.

    The man behind the complete show is one Mr. Hemant, who claims that he is the employee of the company and his cell number is [protected].
    I would have regularised my account but after receiving such calls, i decided to lodge a complaint first and then pay to the bank.
    Can the matter be looked into on top priority and action taken immediately under intimation to me.
    It is shameful for Anil Dhirubhai Ambani group of company's to operate in such a manner keeping contacts with such agents etc.

    Thanks

    S. Agarwal

    P.N.B. — misbehavior of branch manager

    pnb benajhabar road Kanpur's bank employees of this branch always misbehave with consumer & branch manager involves in it.they do not update pass books and always trouble's in transaction and banking.

    Punjab National Bank — dedicated 15000

    ,,hiii,,, my name is kapil,,, and my comlain is the that ,,my 15000 has been dudecuted from my account ,,, we complain to pbn bank ,, but the didnt do any respons ,,, plzz help me ,,, plzzz
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      M
      mails15
      Mar 7, 2013
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      Address: Jhajjar, Haryana

      Dear Sir,

      I have open sal. acc, with pnb bank kassar branch in nov 2012 ,
      i have pay 2 chq, to vishal singh & avantika srivastava at jaipur, but both chq. bounced , i visit to the branch at kassar they have respond that your signatures are mismatch when i sea details they have past photo of some one else (MR. Pannelal ) even in my nomeny they hay write different name .
      vishal singh have give me time of 2 days to make repayment the said amount & bouncing charges,
      same day i move to jaipur & paid the amount with bouncing charges .

      i would like to know that weather i will go to consumer court for this mistake .

      Suresh Mathur

      [protected]
      a/c no. [protected]

      Personal — Bank details

      Dear Sir,
      Subject: Rain commmodities Limited SL No. 105
      R/RCM/NRI/DIV/2007/ 212890
      By reference of above letter I was asked for my bank details but since I have been away I apologise I was not able to answer earier - I was asked for my bank details which I furnish below
      STANISLAUS DMELLO
      NRE ACCOUNT NO: 9930043
      BANK OF INDIA
      MARGAO BRANCH
      GOA INDIA

      Please direct all my directs to the above bank-even those you sent earlier but not cashed
      I wish you much success
      Best regards
      Stanislaus Dmello
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        J
        jayeshbhambhani
        from Mumbai, Maharashtra
        Feb 14, 2013
        Resolved
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        Address: Neemuch, Madhya Pradesh

        sir,
        Name-Jayesh Bhambhani
        Address- H no 483,vikas nagar 14/2,Neemach (M.P)-458441
        Complaint against Branch- PNB -Neemach Branch,Neemach (M.P)
        Account Detail-Account No-[protected]
        Holder-Jayesh Bhambhani
        Type-Saving Bank account
        Complain-sir,Today 14-Feb-2013 morning i made a transaction in PNB ATM At branch office ,Neemach of Rs 7000/- ,out of the cash their is one Rs-500/- currency is damaged come out of ATM and when i concern about this currency with PNB office ,no one is listening my words not even Cashier Mr-Shanker .and not even Manager of That branch.i consult Indore head office also but didn't got any fully satisfactory reply.

        So i humbly request you to please pay attention towards my problem of getting damaged currency and help to replace that one.
        kindly reply me ASAP.

        With Regard
        Jayesh Bhambhani
        Neemach
        Aug 13, 2020
        Complaint marked as Resolved 
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          A
          ashwa82
          from Gurgaon, Haryana
          Feb 9, 2013
          Resolved
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          Address: New Delhi, Delhi

          Sir,

          Myself Ashwani Kumar my saving account number is [protected] in Punjab National Bank Adarsh Nagar Delhi-110033. I tried to check the statement from PNB ATM (ATM ID-W1147000) Near PNB Bank at Gujrawala Town Delhi on dated 03/02/2013 time 10:00 am. When i entered the PIN no the system has been hanged and no any button was worked at that time. My password also not tiped on the screen. Then i pushed the cancel and clear button many time but the system was still same i wait 2 or three minutes and went out the ATM. After one minute i have received the message from PNB that 10000/-(TEN THOUSAND) has been debited from my account. Then i run towards the same ATM and i found no any person any cash from ATM. I checked the balance from same ATM and i found that 10000/- jas been debited from my account. I have loaged complaint on customer care the same day. But after 6 day 09/02/2013 my complaint has rejected due to the transaction found successful. But i have no received any cash. Then i go to the my PNB branch to complaint the same but they said to go the Gujrawala Town PNB Bank where i used the ATM. then i go to the same but inspite of any co-operation they misbehaved me.
          I request you please inspect this case at your end and provide my money (TEN THOUSAND ONLY) as soon as pssible.

          Thanks & Regards
          ASHWANI KUMAR
          A/C NO-[protected]
          MOB- [protected]
          Aug 13, 2020
          Complaint marked as Resolved 

          Punjab National Bank — atm is closed from 6 days

          sir, atm machine of fazilka, district -firozpur, state-punjab, is closed from 5 days and all the customers of pnb have face many problems due to this . plz solve the problem as early as possible.
          Dear Sir,

          My salary A/C No is [protected]. At Axis Bank ATM located to Lothkunta, Secunderabad (AP) on 01 Jan 2009 I was punched my Pin No for withdrawn amount from my a/c at about 9.30pm to 10pm. It was shown that " unable to process" but next day I was collected my Mini Statement and seen that Rs. 13, 520/- have been debited from my account which was not recived by me. My Debit Card No is[protected] and my A/C is at PNB, Bison Extn Counter Count, under PNB Lal Bazar, Secunderabad. You are requested to take early action to credit my amount to my account at the earliest as I have facing financial hardship due to my salary wrognly debited from my account.
          Dear Sir
          My saving A/C no is [protected].i did transaction Cosmos ltd bank 15000rs on 28th july but it was not withdraw that time .when i checked next time it was show withdraw .i complained.He promise me you will get your money till 12th august.but still i'll not return .My do kit number is 17259663.location was (katraj) pune. so i am reguesting to you take action early.



          Thanks
          A/c No. [protected] of PNB MG Road, Ernakulam, Kerala Makesh Kumar AG - Withdrew through ATM Tripunithura Rs. 2000/- on 11.06.2011. Account debited, cash not received.

          Toll free phone not responding. 18 days elapsed. As per RBI compensation of Rs. 100/- per day to be paid from 8th day onwards which comes to Rs. 1000/-

          Credit the amount with fine immediately

          Makesh Kumar AG
          91 [protected]
          Email - [protected]@gmail.com

          P N B — non-receipt of cash from ATM Tripunithura

          On 11.06.2011 tried to withdrew Rs. 2,000/- from ATM Tripunithura of P N B A/c No.
          [protected] Makesh Kumar AG. Amount debited, but cash not received.

          As per RBI guidelines an amount of Rs. 100/- is to be paid after a lapse of 7 days of the mistake of ATM.

          Not taking the toll free number given by the Bank

          With regards

          Makesh Kumar AG
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            S
            sushil kuamar singh
            from Hisar, Haryana
            Feb 8, 2013
            Resolved
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            Address: Bijnor, Uttar Pradesh

            sir i have withdraw 500 rs from my PNB account no.[protected] with ATM from oriental bank of commerce(obc) ATM machine date 03/02/2013 on sunday at 12.13 afternoon in bijnor distt u.p. . when i go again transition from pnb atm then i socked when i watch my account statement according to mini statement Rs 5500 has been withdraw from my account at sunday 03/02/2013 12.15 from UBI ATM machine although at that time ATM CARD with me and i dont make any transition except than rs 500.
            please i kindly request to you please help me regarding this mishap .i will be owe to you.
            thankyou.
            regards- sushil kumar singh
            Aug 13, 2020
            Complaint marked as Resolved 
            sir i have withdraw 500 rs from my PNB account no.[protected] with ATM from oriental bank of commerce(obc) ATM machine date 03/02/2013 on sunday at 12.13 afternoon in bijnor distt u.p. . when i go again transition from pnb atm then i socked when i watch my account statement according to mini statement Rs 5500 has been withdraw from my account at sunday 03/02/2013 12.15 from UBI ATM machine although at that time ATM CARD with me and i dont make any transition except than rs 500. sir your slogan is the name you can bank upon ...but realy this bank break my trust..pealse take this matter seriously pls
            please i kindly request to you please help me regarding this mishap .i will be owe to you.
            thankyou.
            regards- sushil kumar singh
            mob no+91-.[protected]
            I HOPE YOU WILL BE RESOLVE MY PROBLEM
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              S
              SandeepGovada
              Jan 28, 2013
              Resolved
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              Resolved

              Mobile recharge not successful using PNBRewardz

              Address: Hyderabad, Andhra Pradesh

              Through PNBRewardz website, i tried to recharge IDEA mobile on () for 200/- using my 800 (loyalty points).

              Transaction was successful, but recharge is not successful. After waiting for 2-3 days i inquired via toll free they don't have any info. Struggling a lot they came to a status that in IDEA there is no recharge for amount 200/- and it have 201/- only.

              I am aware of this, not only me for all users, PNB...
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              S
              sushmakhatri
              from New Delhi, Delhi
              Jan 15, 2013
              Resolved
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              Address: Sonipat, Haryana

              Hi Sir,
              I have taken education loan of Rs 1,000,00 from Punjab National Bank ,Sonipat ,Kumhara Gate Branch and my father annual income is less then 4.5 lakhs .Few days back i got call from PNB to submit income documents .I had submmited but bank is not providing me full interest Subsidy they are hust providing me Rs 3800 as a subsidy .
              Sir please provide appropriate numbers so that we can accelate this issue further and avail the benefit provided by government .
              My contact number is [protected] and my email is [protected]@gmail.com

              Sir please guide us so that this wont happen with anyone .

              Regards,
              Sushma Khatri
              Aug 13, 2020
              Complaint marked as Resolved 
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                S
                samrenu
                from New Delhi, Delhi
                Jan 14, 2013
                Resolved
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                Address: Delhi

                sir my a/c no. [protected] & my ATM card No. [protected] ha or mane ATM Se 2000/- nikale the of wo Rupess wapis machine me chale gai or mare a/c may se 2000/- balance cut gai. Aap se anurodh ha ki mere balance ki inquiry kar ke rupess wapis transfer kar diye jae.

                Sandeep Kumar Tiwari
                A/C No:- [protected]
                ATM Card No.:- [protected]
                Lado Sarai (New Delhi)
                Mob.No.:- [protected]
                Aug 13, 2020
                Complaint marked as Resolved 
                sir my a/c no. [protected] & my ATM card No. [protected] ha or mane ATM Se 2000/- nikale the of wo Rupess wapis machine me chale gai or mare a/c may se 2000/- balance cut gai. Aap se anurodh ha ki mere balance ki inquiry kar ke rupess wapis transfer kar diye jae.
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                  pradeep kumar tyagi aabhinav
                  from Delhi, Delhi
                  Jan 10, 2013
                  Resolved
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                  Address: Uttar Pradesh

                  Dear Sir
                  I have a policy of your company bearing this no. 272800/48/2013/3458
                  my mediassist no.is [protected]
                  employee id is PNB_ORI_ROY[protected]
                  my son aabhinav tyagi who is also covered in this policy fell ill and was hospitalized in aarvy hospital gurgaon since i was not carrying my card as well as policy i was not aware about the list of hospital covered in this policy.I found the no. of TPA and informed them immediately
                  they had sent me all the forms to be filled up for getting the claim settled on my mail I>D
                  i completed all the formalities and all the forms were sent to TPA on 19/11/2012 which were received by them on 21/11/2012 it was confirmed over the phone. since then i have been contacting on [protected] to mr amit pandey but listing only one answer that i have to wait i don't know how long i have to wait.
                  if i am provided this sort of service then i have to think for my policy renewal next year.
                  please help me out to get my account settled.
                  I would appreciate your efforts in getting my early claim settled.
                  thanking you
                  yours faithfully
                  pradeep kumar
                  i may be contacted on my no. [protected]
                  Aug 13, 2020
                  Complaint marked as Resolved 
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                    K
                    kapilknk123456
                    from Delhi, Delhi
                    Jan 9, 2013
                    Resolved
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                    Resolved

                    Address: New Delhi, Delhi

                    This complaint is against (PNB NARAINA BRANCH ).PNB is the the worst bank i have ever seen their entire staff is inefficient they dont know how to treat their customers properly nor they listen to their problem. I had a amount of RS 27675 transfered through EBS payment gateway provider on 5/1/2013 reference number of which is( [protected]) to my saving account which is in (PNB NARAINA BRANCH) and according to EBS the amount should take not more than 4 to 5 days to be remitted to my account and the PNB NARAINA BRANCH staff are saying that they dont know any thing about this matter and after repeated visits they are not willing to do anything in this matter.Their entire staff is useless, inefficient,incapable so all of you who are reading this complaint i advise you to not to have any kind of dealing or relationship with this bank
                    WORST SERVICE PROVIDER BANK PNB
                    V.K JUNEJA (EX EMPLOYEE PNB)
                    R-772 A NEW RAJINDER NAGAR
                    [protected]
                    Aug 13, 2020
                    Complaint marked as Resolved 
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                      H
                      Harimohan chalal
                      from Mumbai, Maharashtra
                      Jan 9, 2013
                      Resolved
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                      Resolved

                      Address: Kurukshetra, Haryana

                      Dear sir,
                      I have the account in punjab national bank pehowa branch opp, bus stand pehowa. my account no is [protected]. i have request to transfer my account to pnb fatehpur branch distt. kaithal.Please inform me by email after trasfer of my account. My email id is [protected]@gmail.com

                      please help me sir
                      your faithfully

                      Dr.Harimohan chahal
                      Ph.[protected]
                      Aug 13, 2020
                      Complaint marked as Resolved 

                      PNB — ACCOUNT

                      DIFFICULT TO OPENA STUDENT ACCOUNT
                      Dear sir
                      i was having Rs 5000 as avaiable balance till about. Next week when to atm for tranaction i found 3000Rs missing from atm. I also check the mini-statment but is not showing. Therefore, i request you to investigate about money either you refund it or provide me. I hope youpay attention to my problem

                      Name. Rajbir chahal
                      Account no:[protected]
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                        R
                        Rajnesh Vats
                        from Bengaluru, Karnataka
                        Jan 2, 2013
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                        Address: Jhajjar, Haryana

                        I goes to pnb atm withdraw 5000 rs. But received only 4100 rs. (Four note of 1000 each and one note of 100) from machine and rs. 5000 have been debited from my account I complaint to customer care but no action has been taken so far I tried a lot of times to talk them by phone but the situation is same as before nobody is hearing there. My complaint no. Is 59046327 dated[protected].

                        Rajnesh

                        bahadurgarh

                        Punjab National Banks/ATM — Duplicate Notes of Rs.1000/-

                        Hi

                        I am Sushil Kumar Singh and I have SBI ATM & Account ([protected] at Azamgarh, U.P.)
                        I use my ATM at Kotla Mubarakpur, South Ex-1, New Delhi-110003 in PNB ATM Branch 45/3 which is under the NCRS.

                        I make Rs.9600/- transaction at 8:19 am on 07/07/2009 and I got One Thousand Rupee Note found duplicate.

                        Futher I made call to Toll free no.For SBI--[protected]
                        and also NCRS[protected] or even visited to nearest PNB branches but no ready to register the complaint or replace the 1000/- rupee note.



                        Please help me and do the needful ASAP.

                        For Proof I had mini statement from the ATM machine and the 1000/- Rupee note which is duplicate.

                        My contact details:--[protected]


                        I need Replacement of that money.
                        FILE COMLAINT WITH OMBUDSMAN. IT IS GOVERNMENT ORGANISARTION ATTENEDING BANKING RE;ATED COMPLAINTS. WRITE LETTER TO YOUR BANK AND TAKE THEIR ACKNOWLEDGEMENT OF 2ND COPY.
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                          S
                          soft.ndev
                          from Delhi, Delhi
                          Jan 1, 2013
                          Resolved
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                          Resolved

                          Address: South Delhi, Delhi

                          Respected sir,

                          Sub:- Lost 15,000/-- through PNB ATM.

                          Sir, my name is Narendra Dev and my PNB account no:-[protected] and my PNB home branch :A.p colony (GAYA), Bihar.
                          On 10th November 2012 i went to PNB ATM (in Kotla, Mubarakpur, South-Ex, Part-1) for transaction .But unfortunately,the ATM-machine got hang before the filling the amount,so i waited there for some time and then i came back to home..but after few minutes I received a message from PNB which had shown "Your account has been debited with 15000/-" while in actual I even didn't enter any amount in ATM machine.Then I registered a complaint to PNB customer care but they rejected my complaint after 7 working days and said to me your transaction has been successfully occurred but sir I didn't get any money through the ATM.
                          It's my humble request to you, please resolve
                          my issue,because I have also complaint to the nearest PNB branch here in Delhi and also to Police Station but they just suggested me to consult this case with my home branch. and sir I am just a student and I don't have enough money to pay my college fees.so sir please help me out .

                          Details:-
                          Name:- Narendra Dev
                          A/c no:-[protected]
                          Case Amount:15000/-
                          Case Date:[protected]
                          Case Time:-08:08:34 AM
                          Card Number:-[protected]
                          TXN no:-7686 withdrawal
                          ATM ID:-G5153600
                          Complain No:[protected]

                          --
                          Thank you
                          With regards:-Narendra Dev
                          Mob :[protected]
                          Email:soft.[protected]@gmail.com
                          Aug 13, 2020
                          Complaint marked as Resolved 
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                            D
                            devendragiri
                            from Agra, Uttar Pradesh
                            Dec 26, 2012
                            Resolved
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                            Resolved

                            Address: South Delhi, Delhi

                            This is the complain regarding money debited from my PNB account. I went to check my account balance at Meethapur ATM (No ATM/H742) approx 8.25 PM on 09/11/12 and swapped my card and trying to enter my pin but ATM didn’t accept the input due to failure of keypad then I pressed the cancel button from touch screen after that ATM display got invisible with white screen. I have pressed the cancel button so many times and wait for some time to come back to its normal position but ATM was hanged and invisible as it is. Then I went to another ATM nearby this at 8.38PM and get the mini report of my account. My account was debited Rs15,000/- through transaction ID ATM/CWDR/H742. I have registered a complain to PNB online toll free no. immediately and got a complain ID 58837856 on 09/11/12. They assured me to credit my money into my bank account within 1 week. but on 20/11/12 PNB support team just simply told me your transaction got successful so your claim rejected.

                            Therefore I request you to kindly look into the matter and help me to get my money back. I shall be much obliged to you.

                            Thanks & Regards,

                            Devendra Kumar Giri
                            Bank : Punjab National Bank
                            PNB Bank Account No : [protected]
                            Branch : 36, KRISHNA MARKET, KALKAJI Kalkaji New Delhi
                            Address:
                            C-26, Gali No 1, Lakhpat Colony, Part – II,
                            Meethapue Extn. Badarpur, New Delhi – 110044.
                            Mobile : [protected]
                            Aug 13, 2020
                            Complaint marked as Resolved 
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                              S
                              shekh abdul
                              from Dindigul, Tamil Nadu
                              Dec 23, 2012
                              Resolved
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                              Resolved

                              Address: South West Delhi, Delhi

                              To,

                              The Branch Manager

                              Punjab National Bank

                              Maya Puri Delhi

                              Subject: - Complaint against Auto-Deduction from Account.

                              Respected Sir,

                              I am Deena Nath an account holder of your branch. My Account Number is
                              [protected]. I had done a transaction of 5000/- from PNB Gali no- 3 Main Sagar Pur New Delhi
                              110046 ATM at 8:00 AM to 8:30 AM on 13th Dec 2012. But at that moment the server has down. So I am
                              unable to do any of the transaction.

                              After that I went to the bank for cash withdrawal. But after making the Entry in
                              Passbook, I found there was transaction of 25000/- in the separation of 15000/- and 10000/-. But we
                              don’t receive any of the cash till then. So on the suggestion of Branch Manager; I had registered a
                              complaint (Complaint Number:[protected] on Customer Care. But as a reply of that complaint,
                              Customer Care rejected that complaint without giving any prior notice to me. am call 21/12/2012 an customer care extrusive inquiry abut my complaint status then his tell me Ur complaint is rejected that he give me a susses go to tha main branch an meet the manager that manager is told me i cant do anything an no bady help me pls help me an manager is sue to rude behavior...name is S.K GOAL
                              Aug 13, 2020
                              Complaint marked as Resolved 
                              To,

                              The Branch Manager

                              Punjab National Bank

                              Maya Puri Delhi

                              Subject: - Complaint against Auto-Deduction from Account.

                              Respected Sir,

                              I am Deena Nath an account holder of your branch. My Account Number is
                              [protected]. I had done a transaction of 5000/- from PNB Gali no- 3 Main Sagar Pur New Delhi
                              110046 ATM at 8:00 AM to 8:30 AM on 13th Dec 2012. But at that moment the server has down. So I am
                              unable to do any of the transaction.

                              After that I went to the bank for cash withdrawal. But after making the Entry in
                              Passbook, I found there was transaction of 25000/- in the separation of 15000/- and 10000/-. But we
                              don’t receive any of the cash till then. So on the suggestion of Branch Manager; I had registered a
                              complaint (Complaint Number:[protected] on Customer Care. But as a reply of that complaint,
                              Customer Care rejected that complaint without giving any prior notice to me. am call 21/12/2012 an customer care extrusive inquiry abut my complaint status then his tell me Ur complaint is rejected that he give me a susses go to tha main branch an meet the manager that manager is told me i cant do anything an no bady help me pls help me an manager is sue to rude behavior...name is S.K GOAL
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                                K
                                kalyan chawla
                                from Delhi, Delhi
                                Dec 12, 2012
                                Resolved
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                                Address: Ambala, Haryana

                                I am using credit card of PNB regularly. From about 3 months, I am not receiving any statement neither by mail nor my post. I am facing much difficulties for making the statement as I could not acertain what I have purchased and what is my refunds. I am regularly requesting on [protected] for the statement but sorry to inform I have not get any statement till date. Please help me in getting the statement.
                                Aug 13, 2020
                                Complaint marked as Resolved 
                                Pleawe help me in receing credit card statement as I am not reciving any statement from 3 months.
                                statements from SEptember onwards.
                                though you send SMS to download the credit card statement fromyour website, I could not do it. Usually, you send it via my email in a form of PDF and I could download very easily, but you are not sending. moreover, your 24 hrs customet service people are not working properly, how could I contact you? A Sivan Pillai
                                Please send me statement for the last three months of my credit card on my mail as I have not received the same. Bhisham jindal
                                I have been facing the same problem for quite some time now despite several assurances of remedial measures. Instead of wasteful expenditure on meaningless publicity tomtoming hollow claims of rendering quality service to customers, the Bank must ensure such claims translate to performance. The laggard insiders are bent upon proving that PNB's service quality & a dog's tail have much in common ! How much one may try, one can't straighten the same. 'Hum nahi sudhrenge' seems to be their motto ! My bill must have been generated five days back, but I am yet to receive either an sms or a mail. Hope madam CMD takes to task those responsible for creating hurdles in the PM's cashless drive & also denting the image of the Bank.
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                                  B
                                  Baldev Raj Mahi
                                  from Bathinda, Punjab
                                  Dec 11, 2012
                                  Report
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                                  Address: Nawanshahr, Punjab

                                  B.R. Mahi (PF 52135),
                                  Backside K.C. Palace,
                                  Saloh Road Nawanshahar,
                                  Distt. Shaheed Bhagat Singh Nagar,
                                  Punjab.

                                  Sh. K.R.KAMATH
                                  The Chairman and Managing Director,
                                  Punjab National Bank
                                  Personnel Administration Division,
                                  H.O.: 7, Bhikaji Cama Place,
                                  New Delhi.

                                  Respected Sir,
                                  Sub: - Sh.B.R.Mahi (PF52135), Ex-Manager, LBO Hoshiarpur Previous at B.O. Usmanpur. Charge sheet dated 05/10/2009.
                                  It is submitted that I was compulsory retired from PNB LBO Hoshiarpur vide. Disciplinary authority order dated 6.7.2011 and confirmed by the appellate authority. My review application was rejected by The ED vide has order date 18/10/2012. I want to bring it into your kind notice that these order are issued on following flimsy grounds only to endorse the views of disciplinary and appellate Authority. It is not based on independent judgment based on independent views.
                                  The view expressed in inquiry reports are not based on facts and figures. Enquiry report is made on the verbal instruction of the senior officers who are prejudiced against me because of some personal grudges against me. The charge sheet issued to me was very lengthy and records pertaining to the charge sheet were not issued to me to make my defense / reply to charge sheet intentionally.
                                  The charge sheet was so exhaustive that with a single day visit to the branch, the whole record could not be inspected and noted to file the written reply of charge sheet. Documents must be provided to me to give the proper reply to the charge sheet in defence. I visited the branch on 23/10/2009 and requested for supplying attested copies of the certain documents for reply of charge sheet. I have not been given ample opportunity intentionally to give the reply of charge sheet on the verbal instructions of higher authorities.

                                  A) MOST URGENT: - “THAT INSPITE OF SEVERAL NOTICES AND WRITTEN REQUESTS PROPERLY ACKNOWLEDGEMENT BY THE BANK, THE BANK HAS NOT PROVIDED ME DOCUMENTS AND THE LIST OF PROSECUTION WITNESS ON WHICH THE CHARGE SHEET WAS BASED. THEREFORE PROCEEDINGS CONTINOUED WITHOUT PROVIDING THE DOCUMENTS ARE NULL AND VOID.”
                                  B) That the order of penalty has been passed by the incompetent authority.
                                  1) It is submitted that in terms of PAD Circular No. 16 dated 10.1.2011, the Head Office has scheduled and designated the Disciplinary Authority as well as Appellate Authority w.e.f. 10.1.2011, according to which, the Asstt. General Manager in the Circle Office has been designated as Disciplinary Authority and in case, the Asstt. General Manager is not posted then the Deputy General Manager would be the Disciplinary Authority. In the present case, the Asstt. General Manager Mr. K.V. Anand was posted in the Circle Office and he was designated as Disciplinary Authority. But in my case, the Deputy General Manger Sh. S.S.ARORA has passed the final orders dated 6.7.2011 in violation of PAD Circular No. 16 dated 10.1.2011. It is a settled law that when the order has been passed by the incompetent authority then, the same is vitiated being illegal and not liable to be sustained. The reviewing authority is requested to kindly look into this aspect and to quash and set-aside the impugned orders dated 6.7.2011 of the Disciplinary Authority.
                                  2) I want to Quote a glaring example of victamisation that I was on leave from 14-92007 to[protected] to visit Abroad and during this period Sh.M.L.AHUJA was officiating as Manager and he obtained loan application on[protected] and sanctioned on[protected] and also disbursed the loan of[protected] to the borrower. The mistakes committed by Sh.M.L.AHUJA by granting loan to his nephew The onus of these mistakes has been put on me even as I was not in India. Copy of passport attached which clearly depicts that I was not in India in these days. How can I rectify the mistakes committed by Sh.M.L.AHUJA on returning from abroad?
                                  3) That with regard to charge no 4 Account No.KCC 86 – 12162 Balbir Singh for Rs.5 lacs dated[protected].
                                  Allegation – The limit was sanctioned on[protected] for 5 lacs. At the request of the party and as per office note, the limit was reduced from Rs.4 lac to Rs.2 lacs w.e.f[protected] but the limit was not reduced in system and party is allowed to avail the limit up to the level of Rs.4.lac. The balance outstanding in the account in Rs.3.92 lac as on[protected]. Findings of the Inquiry Officer/Disciplinary Authority.The Inquiry Officer has proved the charge and the Disciplinary Authority , Reviewing Authority and appellate authority have endorsed the same. I had submitted in my appeal that neither this loan was sanctioned by me nor it was renewed by me nor I was posted at B.O. Usmanpur on 17.5.2005 and thus, the allegation was not remotely attributable to me. It may be seen that on 17.5.2005, I was posted in a different branch i.e. Rahon. But, the Appellate Authority has not appropriated this evidence and without making any comment on my this submission, the appeal was rejected. Thus, the order of Appellate Authority is non-speaking, arbitrary and perverse. Since, the aforesaid issues have not been discussed by the Appellate Authority in his order, therefore, the order is non-speaking, arbitrary and perverse.In support of my aforesaid contentions, I refer the following landmark judgements thereby showing emphasis in my contention in a legal and valid form to which the reviewing authority is requested to consider the same sympathetically.
                                  4) The Disciplinary Authority (DA) recommended stop page 5 Increments at the very first instance to the CVO , PNB Head Office New Delhi but CVO declined to endorse. At the second instances Disciplinary Authority recommended stop page of 7 Increments again CVO didn’t concur and sent back the case to Disciplinary Authority . Disciplinary Authority again at the third instances recommended stop page of 7 Increments but CVO again declined and adamant. At the fourth instances on the instruction/pressure of CVO Disciplinary Authority recommended The Compulsory Retirement to CVO and the CVO concurred. It is quite clear from the above proceedings that the Disciplinary Authority decision was based on the pressure adopted by CVO. The CVO concurred on 25/6/2011 and he was retired on[protected] before 5 days his retirement. It is submitted that CVO disposed of this file at page end of his retirement only clear the Backlog his files, by not applying his mind in an impartial and by giving proper thought to the career of an officer. He with the just stroke of pen spoiled unblemished career of 27 long years.
                                  5) The unproved charges by inquiry officers are also taken as proved to enhance gravity of charge ti mislead the higher authorities to give unjustified punishment to me by Disciplinary Authority.
                                  6) No Reputation loss is suffered by the bank and no financial loss had been incurred by bank only to give justify the punishment of The Compulsory Retirement awarded by Disciplinary Authority and appellate authority, this is being stated.
                                  7) Where as many officers of PNB with whose conduct bank has suffered a lot of financial loss but has not been compulsory retired and has been continue to work and promoted by the Bank. I want to quote many instances with reference to my above submission that
                                  i) Sh.Arora Senior Manager, PNB Nawashahr Doaba ( Main branch), was charge sheeted and again allowed to continue work and promoted.
                                  ii) Sh.Madaan officer of PNB Nawashahr Doaba (Main Branch), ), was charge sheeted and again allowed to continue work and promoted.
                                  iii) Sh.Gajjan Ram Manager PNB Phillaur, was charge sheeted in DD cases and again allowed to continue work and promoted.
                                  iv) The Senior Manager PNB Phillaur, was charge sheeted and again allowed to continue work and promoted.
                                  v) Sh.Bakshish Singh Bagla Manager PNB, Binjoo (Hoshiarpur) was charge sheeted in fraud case and bank has suffered financial loss but despite this he was again allowed to continue work and promoted.
                                  vi) Sh.Dev Raj Deputy Manager PNB, Binjoo (Hoshiarpur) was charge sheeted in fraud case and bank has suffered financial loss but despite this he was again allowed to continue work and promoted.
                                  vii) Sh.Charanjit Chopra Manager PNB Mehatpur Uladani ( Nawashahr) was charge sheeted in fraud case and bank has suffered financial loss but despite this he was again allowed to continue work and promoted.
                                  viii) Sh.Harpal Singh Deputy Manager PNB Mehatpur Uladani (Nawashahr) was charge sheeted in fraud case and bank has suffered financial loss but despite this he was again allowed to continue work and promoted.

                                  All These Instances are quoted to bring it into your kind notice that despite Disciplinary Authority(DA) recommended lesser punishment to me due to undue pressure tactics adopted by outgoing Retired CVO Sh.K.Bhaskar from PNB. My punishment was enhanced by Disciplinary authority (DA).
                                  I Quoted many high courts & supreme courts New Delhi judgements at the time of inquiry, appeal, Review in my defence but were not taken into consideration.
                                  1) It is submitted that when I took over the charge as branch Manager at Usmanpur, the performance of the Branch was at its lowest deposit of figure of Rs. One Crore Thirty Lakh and Credit was at One Crore Fifty Six Lakh. I did my work honestly and diligently and took the performance of the Branch to its new high ( i.e. deposits of Rs. Ten Crore Seventy Five Lakh and Credit of Rs. Nine Crore Eighty Lakh)
                                  2) During business review meeting DGM Circle Head Office Hoshiarpur has declared that I would transfer the officers by keeping performance of the branch in mind and those who are good performers will be given branch of their own choice and suitability. But my transfer has been done ignoring my hard work and performance only due to being a Scheduled Caste Manager and Discriminated against me.
                                  3) My work at Usmanpur branch stood first in the Distt. And 5th number in circle. In my branch each and every activity was done as per bank norms and nothing has been done fraudulently.
                                  4) Only due to misreporting by Sh,Jaswinder Saini LDM on the directions of Sh.M.S.Nijjar AGM. Both those officers are ill treating me due to their past personal grudge. Both these officers have shown and presented a bad performance o[censored]smanpur Branch intentionally.
                                  5) Both these officers as explained in previous paragraphs intentionally and deliberately harass me on flimsy grounds and tarnish my image in the eyes of my superiors.
                                  6) It is submitted that I Sh. Baldev Raj Mahi Ex- Manager , PNB Usmanpur , Distt Nawashahr , Punjab belongs to Schedule Caste category. On the basis of my caste, the then AGM, Circle Office Hoshiarpur Sh M.S.Nijjar Discriminated, harassed and in a revenge full manner acted against me only to tarnish my image in the eyes of my superiors. Sh.M.S.Nijjar has some personal grudge against me because he over stepped his powers when he transferred me from Banga branch while working as S.R.M Jalandhar . Then Zonal Manager Amritsar took the notice of the transfer and ordered to keep this transfer in Abeyance and also called the explanation of Mr.N.S.Nijjar.
                                  Since he is working against me and trying to tarnish my image as well as trying to entangle me in one way or the other way. Only from this point he started acting in a whimsical manner against me.
                                  7) I and my wife are ill despite my illness. I have been intentionally transferred to Hoshiarpur during the period of March closing and inspection period, so that I cannot remove irregularities during inspection.
                                  8) I was not allowed to sit in the computer examination and not called me for interview and training which is compulsory for Schedule Caste category. When I was eligible both channel 1 and 2
                                  9) Since April 2009 August 2009 my salary was not been released. My overdraft account has been freezed. Due to this I was unable to get proper treatment to myself and my family members. I was even unable to pay school fees of my children. My wife died due to non availability of funds.
                                  10) . Casteist remarks were made against me by Sh.M.S.Nijjar AGM Circle office Hoshiarpur.
                                  11) After some time Dr. B. L.Pathija proceeded on leave. M.R.Nijjar who was officiating as circle head ordered special inspection of BO Usmanpur . It was given to Sh. Jaswinder Saini , Manager, LDM Hoshairpur.
                                  12) Sh.Jaswinder Saini was having already a grudge against me because when i was working as incumbent incharge at Behloor Kalan , Loan sanctioning power was vested in me and Sh , Jaswinder Saini was working as a recommending and processing authority . I received many complaints from borrowers that he was getting illegal graft from the borrowers of Agriculture Loan. I have pointed out this matter to Sh. Jaswinder Saini . That’s why he was malicious towards me. Branch inspection was going on and during the inspection I was relieved to join at PNB LDM Office Hoshiarpur . I was not given the opportunity to remove the small irregularities and verbal instructions were issued to the Inspector to make me scape goat .Even small mistakes which could be easily rectified , are presented to the management in such a way that it looks as Major Irregularities , If i was not relieved during Inspection these small mistakes / errors could be rectified .
                                  13) Sh .G.L.Sharma investigated the Branch for sanction of Education Loan . He had not asked for my comments in the above investigation and submitted his false and fabricated report , without any evidence , baseless report on the verbal instructions of Sh.M.S.Nijjar . I have not been issued any tabular Performa as per Bank guidelines, no explanation was called and a direct charge sheet was served upon me on 5 / 10 / 2009 . I asked for relevant documents to submit my defence against the charge sheet . It was not provided to me . I am afraid to say how without relevant documents it is possible for me to make my defence . The charge sheet was prepared by Sh. Chander Shekhar Gautam , Sh . S.K.Sharma, Sh. Bajaj chief manager and other concerned officials who all were from General Category . They all followed the verbal instructions of Sh.M.S.Nijjar , Sh. Jaswinder Saini , Sh. G.L.Sharma , Sh. Chander Shekhar Gautam , Sh.S.K.Sharma , Sh. Bajaj who all discriminated against me on the basis of caste as i belong to Scheduled Caste . I have filed a case against Sh.M.S.Nijjar for calling me names on the basis of my caste which is still pending in the civil court Nawashahr Doaba ( Punjab ) .
                                  14) Both of these officers worked against my interests to serve their own vested interest . Both of them did not grant me fair and ample opportunity to cross examine the witness and was not allowed me to exhibit my defence documents . The whole enquiry was conducted on the verbal instructions of D.A. Sh.S.S.Arora ( DGM) to make me scape goat .
                                  15) The whole enquiry was not fair and impartial . P.O. Sh. Jai Ram submitted his briefs wrongly without any evidence and on baseless documents on the verbal order of the D.A. Sh. S.S. Arora (DGM).
                                  16) I submitted my reply on P.O. briefs .E.O. Sh.Jagdish lal did not consider my reply as genuine and submitted his report on the verbal order of the D.A.Sh . S.S.Arora (DGM).
                                  17) Even the charges which were not proved in the enquiry proceedings were proved against me baselessly without any documentary evidence only to tarnish my image in the eyes of superior authority and to make me scape goat . The whole case is absolutely based on discrimination against me on the basis of caste and arbitrary use of authoritative powers to do injustice against me . The whole general category officers acted against me only to spoil my career
                                  18) All loan A/cs has been fully secured with collateral security and there is no apprehension of loss to the Bank. These facts has been wrongly communicated to yourgoodself by the officers who belongs to general category who all discriminated me on the basis of caste as I belong to scheduled caste
                                  19) That I always received meritorious and appreciation letters for my working as Incumbent Incharge.
                                  20) That my track record has been unblemished.
                                  21) That I had already put clean and clear service of 27 years in the bank and thus, it was necessary to see my track record of 27 years period.
                                  22) That my wife has since been expired after prolonged expensive illness.
                                  23) That I have no son to take care of my family affairs.
                                  24) That I always received meritorious and appreciation letters for my That I have three daughters for their education and marriage.
                                  25) That I am suffering from the disease of Flaria which is uncureable.
                                  26) That I have no other source of income.
                                  27) That I do not have any past savings or funds in any shape or form or even I am not in a position to continue my family members with food, clothing, education, medical care and to discharge all other social and substantial and subsistent requirements for survival and to live with honour and dignity in the society.
                                  28) All sympathies as human being are required.
                                  29) That I was not the only person in the branch whereas all other officials have been exonerated for the same course of lapses and only I have been discriminated in the matter.
                                  30) Than an opportunity of personal hearing may kindly be accorded under the principles of natural justice, even if the same is not provided under any of the Regulations, so that I may be heard properly, patiently and sympathetically.
                                  31) That a lenient view may kindly be taken in the matter because at this age of about 50 years, I am unable to get employment anywhere whereas my wife has already expired, I have three daughters who are school and college going requiring financial assistance for their education and marriage whereas I am already suffering from Flaria in my leg which is un-cureble in the medical science. I have no other source of income whatsoever it may be and at the same time, I do not have any deposits or saved earnings in the past because lot of expenditure was incurred on the treatment of my wife etc



                                  Other extenuating grounds
                                  1. That I had a clean, unblemished track record of 27 years in the bank services which may kindly be considered.

                                  2. That I am virtually a handicapped person, since I am suffering from incurable chronic disease of lymphatic filariasis, elephantiasis due to which my leg has become like a pillar due to which I cannot move to undertake day to day assignments etc. This disease spreads with the bite of a mosquito which is incurable in the world. It is like cancer.

                                  3. That my wife had died on 19.8.2010 and I have three daughters in the age group of 23 years, 16 years and 14 years and I do not have sufficient means for their education and marriage. My father is also aged about 80 years and he is also dependant upon me. My all of three daughters are getting education and thus, they are unmarried. I have no other means to arrange for their marriage in a proper house with proper relationship under these circumstances.

                                  4. That my Disciplinary Authority has been adamant to show these cases of fraud, whereas, there was not fraud or merit.

                                  5. That the order of punishment as well as order of the Appellate Authority have been illegal wherein, copy of second stage advise of CVO was not provided to me, second show cause notice was not served upon me after disagreeing with the findings of the Inquiry Officer etc.

                                  6. That the said penalty was enforced by the CVO whereas, the Disciplinary Authority had earlier proposed lesser punishment and thus, it is not the penalty imposed by the Disciplinary Authority, but the penalty as proposed by the CVO.

                                  7. That my date of birth is 24.4.1961 and thus, I am only 51 years of age and at this juncture I am unable to work in any other vocation or place whereas, I have to educate and marry my three unmarried young daughters.


                                  8. Prayer
                                  1. That my this Application may kindly be considered sympathetically and favorably.

                                  2. That the impugned orders of the Disciplinary Authority as well as of the Appellate Authority may kindly be quashed and set-aside.

                                  3. That an opportunity of personal hearing may kindly be accorded under the principle of natural justice.

                                  Submitted for favorable consideration.
                                  Yours faithfully,

                                  B.R. Mahi (PF 52135),
                                  Backside K.C. Palace,
                                  Saloh Road Nawanshahar,
                                  Distt. Shaheed Bhagat Singh Nagar,
                                  Punjab.
                                  [protected](M)
                                  Date- 30/11/2012

                                  Encl.:
                                  1. Annexure-A
                                  2. Proof of visiting England during the
                                  period of 14.9.2007 to 29.10.2007.
                                  3. Proof of disease.
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                                    O
                                    opsharma2012
                                    from Delhi, Delhi
                                    Dec 8, 2012
                                    Resolved
                                    Report
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                                    Resolved

                                    Address: Delhi

                                    Sir/Madam,
                                    I used PNB ATM, DDA Market, Lajwanti Garden, Main Chowk, New Delhi-110046, NEAR JAIL ROAD, Near Flyover.
                                    Date: 08 Dec 2012, Time : About 1330 Hrs. I swiped the card and entered my PIN. Then I selected Withdrawal and keyed in Rs 10,000/-. Message "Please wait - Transaction in progress" appeared - about 3 minutes. I kept on waiting for the cash , but there was no sound of cash dispense and no cash came out !, Message "Transaction TIMED OUT!" displayed on ATM monitor. Thinking that my ATM machnine may not be dispensing amounts of large value, i waited for re-inserting card signal, since i was in need of atleast 1500/- immediately. So, I re-inserted my card into ATM machine. This time i repeated the procedure for Withdrawal (this time only Rs 2000/-). The Cash of Rs 2000/- was dispensed successfully. I kept wondering about the first failed withdrawal. At about 1429 Hrs, (about one hr post the ATM transaction), to my surprise i received two SMS first one intimation of rs 2000/- withdrawal and second one intimation of Rs 10000/- withdrawal!!!. When i did not receive the Cash of Rs 10,000/- due to "TIMED OUT" message displayed on ATM m/c why did the amount got debited from ;my account. When i checked my bank amount balance my balance was showing a debit of withdrawal of Rs 2000/- as well as Rs 10,000/-!!!. Pse HELP. I asked SBI(GK-II, PBB staff, where my SB ac exists), he said wait for 24 hrs. Lets see if the amount is credited back by PNB ATM machine back to my SBI SB A/c.
                                    OM PRAKASH SHARMA
                                    PNB ATM NA152700 txn 9127 for Rs 2000/- and PNB ATM NA152700 txn 9126 for Rs 10000/-
                                    My SBI Debit Card No.[protected]
                                    My SBI AB A/ no. [protected]
                                    Aug 13, 2020
                                    Complaint marked as Resolved 

                                    PNB/DEBIT CARD — Rs2000 debited from account

                                    Sir,
                                    I have a salary a/c No.[protected] Rs 2000 hasbeen debited from my account on[protected] as ATM/CWDR/W241 which is not withdrawn by me.

                                    FROM;-
                                    AVDHESH KUMAR RAGHAV
                                    PNB A/C NO. [protected]
                                    MOBILE NO. [protected]
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                                      S
                                      sharda suman
                                      from Gurgaon, Haryana
                                      Dec 7, 2012
                                      Resolved
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                                      Resolved

                                      Address: Satna, Madhya Pradesh

                                      Dear Sir,

                                      On 03.11.2012 i made online examination form of RGPV,bhopal(technical univercity) Payment for Rs.1300 through my panjab national bank,internet banking. My transaction was failed with error "Reasons: sorry!We are unable to process your transaction.Please conatct us at [protected]@billdesk.com for any queries". So what should I do now?

                                      Thanks & Regards
                                      sharda suman
                                      mob. no-[protected]
                                      acc.no-[protected]
                                      cmplain no[protected]on pnb customer care)
                                      suman.[protected]@gmail.com
                                      Aug 13, 2020
                                      Complaint marked as Resolved 

                                      Punjab National Bank — Unsuccessful transaction

                                      Sir,
                                      i have transfer my money Rs.5500 & 2000 from Punjab national bank to ICICI bank & Corporation bank resectively on 04/04/2013,But till today fund not reached their banks. my pnb acount no.is [protected].please clear whats the problem.my cell no.[protected]
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