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PureIT / Hindustan Unilever Complaints & Reviews

3.3
Last updated Nov 21, 2021

PureIT / Hindustan Unilever Complaints & Reviews

3.3
Last updated Nov 21, 2021
Complaints 1620
Resolved
1047
Unresolved
573
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PureIT / Hindustan Unilever reviews & complaints (1620)

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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Pureit / Hindustan Unilever — Marvella Purifier ECO

Dear Sir, i have purchased 18k HUL Marvella ECO purifier in the month of March 2021, in 4 months, 5 times complain raised,...
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Mene ek Ro order kiya dha. Cancel Karen keliye phone karrre cancel nahi karre aur mera paisa vaaaa nahi deee.
PureIT / Hindustan Unilever customer support has been notified about the posted complaint.
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    Few days before I bought ice cream from shop which is manufactured at 9/2/2021 . After opening ice cream was not set and smell...
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Pureit / Hindustan Unilever — Pureit by HUL Advanced Plus 5 L RO + MF + MP Water Purifier

    I have ordered product on 28.05.2021 and received 13 days after placing the order. The installation was completed after 10...
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    The water dispenser button is broken. It was broken by the service executive during the filter service. It is more than 6 months and i am still waiting for the part replacement.

    Even, i am ready to pay for the part.

    Really not acceptable that the company is unable to change the part. I also had the water leaking issues from the time i have this product.
    PureIT / Hindustan Unilever customer support has been notified about the posted complaint.
    Adding image for your reference

    PureIT / Hindustan Unilever Customer Care's response, Jul 27, 2021
    Verified Support
    Dear ShrikantP19,
    We sincerely regret the inconvenience caused to you. We always keep our customers at the forefront. Please call our helpline number 18602101000. Alternatively, you may also provide your contact details at [email protected] we’ll surely assist you.
    Regards,
    Team Pureit
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      I have ordered product and received 15 days back. After installation we have faced water leakage issue and no filtering problem. Once technician visit completed for 3-4 days everything worked well. Now again water leakage happening, this is very bad service.
      Kindly help with issue resolution or replacing the defective product.

      Registered mobile number -[protected]
      PureIT / Hindustan Unilever customer support has been notified about the posted complaint.
      Dear VamshidharReddy,
      We sincerely regret the inconvenience caused to you. We always keep our customers at the forefront. Please call our helpline number [protected]. Alternatively, you may also provide your contact details at pureit.[protected]@unilever.com we’ll surely assist you.
      Regards,
      Team Pureit
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        The licensed service provider are not responding, kindly get this checked.
        PureIT / Hindustan Unilever customer support has been notified about the posted complaint.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Pureit / Hindustan Unilever — Worst after sales Service

          Dear sir,
          I have purchased Hindustan Uniliver copper RO water purifier Product about year and half ago. This started...
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Pureit / Hindustan Unilever — AMC for HUL Pureit Copper + RO + UV + MF not available with Pureit and same not informed at time of purchase

          Trusting the brand Pureit (HUL) I took Pureit Water Purifier Cooper+ Mineral + RO + UV +MF on 20-June-20 and to continue the...
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          I am residing in Santoshapuram, Chennai 600073.
          Pureit Ultima RO+UV installed in my flat is not dispensing water for the last one month. Complaint with Pureit customecare made in Mid May is yet to be resolved by UK Agencies, Chromepet, Chennai. They are giving one excuse or other like lockdown, staff shortage and now non availability of spare part, viz dispenser switch. They say that they have ordered for the switch but do not know when it will be received.
          In sheer helplessness, I am approaching you to help resolve my complaint.
          Aug 5, 2021
          Complaint marked as Resolved 
          PureIT / Hindustan Unilever customer support has been notified about the posted complaint.
          Dear,

          We sincerely regret the inconvenience caused to you. We always keep our customers at the forefront. Please call our helpline number [protected]. Alternatively, you may also provide your contact details at pureit.[protected]@unilever.com we’ll surely assist you.

          Regards,
          Team Pureit
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            Hello Team,

            We have don't installation the RO+MF at 23 April 2021 and within 2 month I'm getting multiple issues.

            There are some water filter leakage problem is here since 1 week.

            Please align the specific engineer to look it the same.

            Please connect on - [protected] / [protected]
            PureIT / Hindustan Unilever customer support has been notified about the posted complaint.
            We have done the installation the RO+MF at 23 April 2021 and within 2 month I'm getting multiple issues.

            There are some water filter leakage problem is here since 1 week.

            Please align the specific engineer to look it the same.

            Please connect one [protected] for more info.
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              I am owning Pure It - Marvella, an RO UV water purifier
              1, Whilst i appreciate the performance of the purifier is good,...
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              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              The product is defective and is leaking from the very first day of installation. After repeated complaints there has been a slow response from the company. Although there have been two visits by the technicians, but they have not been able to find out even the source of leak. The problem persists and there is no attempt to replace the defective product. It is is requested that the product may be replaced ASAP.
              Aug 5, 2021
              Complaint marked as Resolved 
              PureIT / Hindustan Unilever customer support has been notified about the posted complaint.
              Dear,

              We sincerely regret the inconvenience caused to you. We always keep our customers at the forefront. Please call our helpline number [protected]. Alternatively, you may also provide your contact details at pureit.[protected]@unilever.com we’ll surely assist you.

              Regards,
              Team Pureit
              Sareen1805's [Complaint's author] reply, Jul 30, 2021
              There is still a very poor response from your team. Please do the needful and replace the product ASAP.
              My contact no. 9419241187.
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                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                Pureit / Hindustan Unilever — About Product maintenance cost after 6 months usage

                Hi Team,

                I am Pavan working as a software engineer in Hyderabad, I have purchased a HUL Pureit Marvella Eco...
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                Haven’t received delivery, but received a message stating that the product is delivered
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                  Unilever Corporate - Reference Number::# 35991306 RECD. in response to my mail (contents of my mail are as follows):
                  br...
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                  Your team at Lucknow station is very unprofessional and providing services at time.
                  One of your team leader Sri Subhash Bajpai is very arogrant and keep me busy for 6-7 hours.
                  He was giving new time for servicing on each occasion when I contacted him.
                  Pl do needful.
                  PureIT / Hindustan Unilever customer support has been notified about the posted complaint.
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                    Sometimes back I had complained about my purifier Marvelous RO Slim.
                    It was giving a lot of waste water while the filtration...
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                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                    Hindustan Unilever — Lipton Loose Green Tea

                    I am a regular consumer of HUL products.

                    I purchased a box of Lipton Loose Green Tea 250g through Amazon and...
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                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                    Pureit / Hindustan Unilever — Pureit ULTIMA Nxt Mineral RO+UV+MF 10L

                    We have made complaint for problem in touch panel of the RO on 11.08.20 vide complaint number CO[protected]. After 2days a technician...
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