PureIT / Hindustan Unilever Complaints & Reviews

Today my almost new RO purchased on 10.11.2020 "HUL Pureit Eco Water Saver Mineral RO+UV+MF wall mounted/counter top Black 10L Water Purifier" @12999, Today GKK light started blinking and I called Customer care and they said GKK will cost 4500+350 service charge.
I have used Eureka forbes RO for 5yrs before that and never paid that much amount ever. And She also said that GKK is not under warranty.
I asked for amc so that also she declined.

I am regreting to switch from eureka forbes to HUL as it is costing me more.
Now I will check for Eureka forbes ro again as I prefer to buy new one rather than paying 5000 on a new RO again in just 9months

Sf/gkk1 button is showing red indicator and purifier is not working. Product is Copper+

Dear Sir, i have purchased 18k HUL Marvella ECO purifier in the month of March 2021, in 4 months, 5 times complain raised, due to warranty period, they have changed parts .Today, i have am going to raise complain again and machine is not working. I replaced Kent with HUL with a belief that HUL is brand and will receive quality products & good service but all in vain . Customer service responds after 5 days and due to covid there was waiting period of 2 weeks for parts replacement. Can anyone help me plz

Mene ek Ro order kiya dha. Cancel Karen keliye phone karrre cancel nahi karre aur mera paisa vaaaa nahi deee.

Few days before I bought ice cream from shop which is manufactured at 9/2/2021 . After opening ice cream was not set and smell was something bad. Somehow it was like sponge. And at base it created something orange colour. Please bann this product

I have ordered product on 28.05.2021 and received 13 days after placing the order. The installation was completed after 10 days from the delivery, we have faced water leakage issue. Had registered the compliant through Toll Free number the next week itself, but there was no action against the complaint. Kindly request you to provide some good service for the same.

The water dispenser button is broken. It was broken by the service executive during the filter service. It is more than 6 months and i am still waiting for the part replacement.

Even, i am ready to pay for the part.

Really not acceptable that the company is unable to change the part. I also had the water leaking issues from the time i have this product.

I have ordered product and received 15 days back. After installation we have faced water leakage issue and no filtering problem. Once technician visit completed for 3-4 days everything worked well. Now again water leakage happening, this is very bad service.
Kindly help with issue resolution or replacing the defective product.

Registered mobile number -[protected]

The licensed service provider are not responding, kindly get this checked.

Dear sir,
I have purchased Hindustan Uniliver copper RO water purifier Product about year and half ago. This started leaking within the 1 year warranty period and couple other minor problems. I have complained to the company through email and some local guys rushed to repair and they said fixed all the problems and charrged some amount for filter which i thought is ok. But the problem was never resolved. Within few days again the same problem started. I called the local service guys so many times. They had come once to check and they said they need some replacement part and took aboit 4 mnths to replace and they said ineed to pay for it as the machine is out of warranty and the problems are still there and after they never arrived untill now. Company sells the product every where in India, but foes not provide service properly. Now we do not have water through the filter from 4 days. We are calling them so.many times and they dont even answer the call.Please help to get our rights to have proper service after sales.

Regards,
Pawan
[protected]

Trusting the brand Pureit (HUL) I took Pureit Water Purifier Cooper+ Mineral + RO + UV +MF on 20-June-20 and to continue the trust would like to get an AMC as One year from purchase is about to get over.

From sources (Online, Customer Care executives etc) of yours it was informed no AMC options are provided for this product which is like duping customers of there hard earned money. Will have to pay for expensive parts.

All this is not informed at the time of purchase or any where on the box or booklets.

So if you are hoping to buy the product thinking you will take an AMC after warranty expires as to reduce the burden of expensive parts for such devices, the same is still not available with HUL Pureit

I also mailed regarding the above concerns but there is no psitive response from HUL Pureit.

I am residing in Santoshapuram, Chennai 600073.
Pureit Ultima RO+UV installed in my flat is not dispensing water for the last one month. Complaint with Pureit customecare made in Mid May is yet to be resolved by UK Agencies, Chromepet, Chennai. They are giving one excuse or other like lockdown, staff shortage and now non availability of spare part, viz dispenser switch. They say that they have ordered for the switch but do not know when it will be received.
In sheer helplessness, I am approaching you to help resolve my complaint.

Hello Team,

We have don't installation the RO+MF at 23 April 2021 and within 2 month I'm getting multiple issues.

There are some water filter leakage problem is here since 1 week.

Please align the specific engineer to look it the same.

Please connect on - [protected] / [protected]

I am owning Pure It - Marvella, an RO UV water purifier
1, Whilst i appreciate the performance of the purifier is good, but it seems to be expensive to maintain it.

2, Every time there is a malfunctioning, the servicemen claims that a part is not functioning and each part is expensive

3, The most sickening irony is though each part costs around Rs 3000/ but warranty is only 3 months which further gives hesitancy to replace the part.

4, Between 2.6.2020 to till date i have spent Rs10550/ for maintainence which includes consumables like filters and repairs . Is it prudent to spend so much for a water purifier? The authorised person who serviced me was Dynamic agency - Chennai

5, Let me re-iterate, i am not for once saying product or water is bad, but certainly its expensive pinch for a family to maintain a purifier of this nature.

I am confused, should i concede such expenses for such a basic need for a good "Pure Drinking Water".

I repeat this does not purport to be a complaint, instead a customer feed back.

May i request any other manufacturer who could give us a reasonable cost plus maintainence a good water purifier

Thank you

Narendra Babu
Chennai

The product is defective and is leaking from the very first day of installation. After repeated complaints there has been a slow response from the company. Although there have been two visits by the technicians, but they have not been able to find out even the source of leak. The problem persists and there is no attempt to replace the defective product. It is is requested that the product may be replaced ASAP.

Hi Team,

I am Pavan working as a software engineer in Hyderabad, I have purchased a HUL Pureit Marvella Eco RO+UV+UF with 18500 Rs /- from Bajaj Finance(Nizampet Branch) on 16.11.2020

We may regularly consume 25 Litre water bottles for our daily purpose, and we decided to save the amount on the maintenance cost on water . For this reason we planned to purchase a water purifier and we did some market research from the Internet and finally we selected the HUL brand .

Our requirement is better water quality and low maintenance annually.

Now coming to our real experience after using the HUL Marvella Eco RO+UV+UF +

Basic Calculation : 25 EA Water Can × 25 Rs/- Each = 625 Rs/- per month
7500 /- Per Year

HUL Pureit : RO Membrane FR 1900 Rs/-(under warranty covered now) + SF Filter 400 Rs/- RO Memline 1900 Rs /- = 4200 Rs/- in Six Months
8400 /- Per Year (May be it will more 10000 Rs/-)

My question is why I am facing this issue, initially I planned to choose this product for less maintenance cost, which would be 4500 Rs /- for all the filters annually and if there is any spare part that got damaged I need to bear it.

So what is the solution for this, i need to bear this 10000/-Rs amount on Annual basis, or any solution you people can provide to me.

Present TDS Level from our water is 556 to 600 ( Its source from Water Tankers)

Complaint Numbers:

CO[protected].11.2020

CO[protected].03.2021

CO[protected].03.2021

CO[protected].05.2021

Will be looking forward to your reply.

Thanking in advance,
Best regards,

Pavan T

Haven’t received delivery, but received a message stating that the product is delivered

Unilever Corporate - Reference Number::# 35991306 RECD. in response to my mail (contents of my mail are as follows):

Hello Sir / Madam,

This is to inform you that I had purchased a 4 kg bag of Surf Excel easy detergent from D-Mart (D Mart Ready, Kewal Tower, Malad west, Mumbai 400064) through my order no. 28929467 dt.30.4.2021.

I am very disappointed to inform you that when we opened the bag at home, we found many stones like lumps in the powder. You have supplied inferior quality product which I request you to kindly arrange to replace.

I am attaching the photograph of the inferior product. The lumps were taken out from the bag and kept on newspaper and taken the photograph.

Your team at Lucknow station is very unprofessional and providing services at time.
One of your team leader Sri Subhash Bajpai is very arogrant and keep me busy for 6-7 hours.
He was giving new time for servicing on each occasion when I contacted him.
Pl do needful.

Sometimes back I had complained about my purifier Marvelous RO Slim.
It was giving a lot of waste water while the filtration was on.
Someone from the centre came and replaced a few parts.
He also replaced the filter unit.
While he replaced the filter unit, I told him that their is no change in the taste and smell in the filtered water. The technician took me into confidence and said that now with the new designed parts the smell and taste does not change.
I somehow feel that the service centre technicians are playing foul, with replacing repaired or used parts.
Presently when the filter unit is on, it delivers too much of waste water. It also delivers some waste water while the filter unit is off.
Kindly look into the matter.