PureIT / Hindustan Unilever Complaints & Reviews

I have serious doubts about quality Hindustan Lever Pure it, which is supposed to do five stage claening and kill bacteria etc.

In my case; I saw green alge in the transparent section and from then I am not using it.

I don't know what those five stage cleaning system and gern kill proceccor is doing....

I have purchased Water Filter in the month of Jan' 08. Afer 4 months I requested for new battery. I have called Customer care for 25 times, then they responded and battery was replaced. After 1 week, I made a request for microfiber Mesh, approx. 35 calls i made so far but till now it has not been done.I request kindly everyone please dont buy this product. The product is very good but the service is very very poor....

I am amazed at the sheer inefficiency and irresponsibility of the Pureit Water Filter Helpline [protected] of Hindustan Unilever Ltd. While they assure replacement of battery within three working days after the complaint, it takes not less than a week for them to even respond. I spoke to a series of people including Mr Kiran, Ms Rekha, Mr Santosh and Mr Sravan at the Hyderabad centre but with no effect. My booking number this time is 015377....

I need to replace Battery for my HL - Pure it, I couldn't find the service centre / contact numbers at my location, the same I searched in web; all over I could find number of complaints about Pure it in the web. I was astonished about the talk in market and the complaints uploaded in web. I would suggest the management of "HINDUSTAN LEVER - PURE IT", to talk utmost care by providing better service atleast not losing the...

I contacted the HUL Pure it Helpline for a demo on 11/6/2008 and on 12/6/2008 their Alandur, Chennai Branch sales person Mr Senthil ( contact no [protected] ) came with a demo unit and on the same day delivered a new unit bearing no "RPM[protected]" . I paid cash to Mr Senthil based on the order booking form . Mr Senthil informed me that due to power outage he could not get me the original Invoice and assured to get me the Invoice...

Our company TA Hydraulics Pvt Ltd, at 59C, CIE(EXPN), Gandhinagar, Balanagar, Hyderabad-500037 had procured two numbers of PUREIT water filters.
Our ID number is [protected].
We asked for replacement of the batteries on 10th June.No action was taken for three days.Again we phoned up the call centre at [protected] on 13th June.Then the request for replacement is registered.We were told the replacement will take place by...

I bought Pure It water purifier of Hindutan Lever Ltd and since last 3 weeks I have been trying to contact customer care to order a new battery for my water purifier, but no response. Last week, I walked into the branch office located in Ramnagar, Coimbatore, Tamilnadu to order for a battery. Inspite of this, no response from the officials. Two days back I again walked into the office and once again requested for a new battery. Till...

I'm in Trichy. My water purifier's battery kit exhausted a month back. I called the customer service number [protected]. No one responded me properly. Somebody attend and not saying anything. I want to replace my purifier's battery kit immediately....

We have purchased a 2-Ton Voltas Split AC for the company in the 3rd week of Apr-08 from the Aneet Associates-Saharanpur. But we are facing the problem from the day we have given the order. we haven't got the material in time also the installation was not done satisfactorily. due to that the AC was not runnning from the day it was installed. After regular follow up with the supplier we got the service engineer in the month of Jun. but...

I am chandra sekhar, bought pure it water purifier in the month of January 2008. For battery replacement i placed request so many times by calling this number [protected]. But I haven't get any response from any of the person. I was really vexed up by placing my requests i.e 27th(May), 2th, 6th, 10th june.I haven'tgt the battery replacements. This shows your attitude towards your customers. I will inform all my collegues and...

Till date no responce... Any thing can be done ???

-------- Original Message --------
Subject: Service Request
Date: Wed, 21 May 2008 13:06:30 +0530
From: Victor <[protected]@covenantindia.net>
To: pureit.[protected]@unilever.com


Dear Sir/ Mam,

Kindly help me in reaching your customer service numbers in Chennai. Am looking to service my water filter since last...

The interest shown in advertising and promoting the product is not fulfilled in replacement of consumables needed for running the filter.
The company is flooded with a bunch of irresponsible, undedicated team of workers.
I have informed to replace the battery and the filters etc on 29th of May 2008.As of today that is 10 th June its still undone.
I have spent more than Rs100/- towards telephone calls talking to all toms...

My name is Tarun Bhattacharjee & my customer ID [protected].I have purchase a Hindustan Uniliver Pureit 14/12/2007. From your advertisement we have known that pureit gives us 1500 liters water as save as boiled water but before 06 months our germ kill battery has became red. In the pureit warranty details you assured us that in addition you cover the customer with a 6 months warranty against manufacturing defects & my case is nothing...

I have purchased the product couple of months (Around 3 months back), and the germikill battery is dead. The company claims that the life of battery is for 1500 lts.
But if you consider my case, we are 4 members at home, 3 are out for work atleast for 12 hrs. Effectively only one person is at home. When i calculate 1500 lts, on race condition, we have to spend atleast 16 lts per day.
When i explain this to the HLL company's...

Sir/madam,

from past 30 days i have been order placed for TAP I.E. two time over phone and i have submitted complaint also.

NO BODY Responsing from your side, and they are telling by phone, if i have contact number only they can supply the same. this is not at all fair.

now i dont have contact number. please help regarding this.

FROM PAST 35 DAYS WE ARE NOT USING PURE IT WATER...

Dear Sir,

I have purchased your New Pure it water filter from your Vizianagaram dealer. It works simply superb. Now the kit which was supplied with the filter is showing 85% red. The shop owner has promised to call any time for replacement of kit at the time of purcahsed. I am not in a position to go personally collect the kit from him. Then i have called to the dealer for replace ment of the kit. He wrote down my name...

The flow of water from tap is very slow. Kindly change the tap or repair.

Narinder Pal Singh
59/6 Industrial colony
Govind Nager, Kanpur
Customer ID No. [protected]
Description : Pureit-M05 IWPSMaroon
Device Sl No. RPM[protected]...

i've placed an order for a carbon kit for my pure it on
may 24, 2008 at chennai office phone no[protected].
till date no response . whenever i asked about the status, i was replied that i will get today definitely, but till this time i didnt get it.ph. no [protected]....

The water purified by your product is having value 770 when put MCD supply water of Hudson Lines(kinsway camp Delhi -9) into this purifier having TDS value of 286 itself.So instead of further purifying the MCD water it further increases the TDS value of water finally coming out for use which anyone knows that such water is unsafe for humans.Furthermore its sales agent makes certain claims which the company explicitly does not state anywhere...

I have made a call to customer care for Battery replacement on 27/05/2008 and was promised that the battery will be replace within 3 days. After 3 days made several call to Customer care and learnt that an Invoice is raised but there is no service person to deliver the battery. After continous calling I personally went to the Pure It office on 03/06/2008 in Tambaram and spoke to the people reagring the delay in the battery replacement. I...