PureIT / Hindustan Unilever Complaints & Reviews

we want to address of your branches to service our product in west up moradabad or j.p. nagar....

I bought Pure It on 17.09.08 and my unit S.R.No. is MSB[protected]. I have requested many times through Help line to send a person for demo about its usage and cleaning. I reminded 6 times so far through Help Line. Each time I was promised that in two working days Representative will attend. So many calls I received from the Reps that they will come on a particular day, but none returned so far. This is a very bad experience to me. I have...

I purchased Hindustan Unilever PureIt in the end of May 2008 from Ambattur office, chennai. The marketing was done so good and they assured of defect free product with a warranty of 6 months. But my battery kit expired within 1 month of purchase. When i called up Ambattur zone for replacement of this defective product since it is under warantty, i got a very bad response. The executives are not picking up the call and not responding properly....

i purchased pure on may 5 th 08, my mobile no [protected] based on booking . they r saying i[censored] will cal helpline they will supply three working days to delivery the battry kit... but i registered on 15.10.08(WEDNES DAY ) (chennai customer care), after i make cal again 0n 20.10.08(mon day ), that day they r saying u has not register the cal.that day they has take my complaint . they also say same dialogue..24.10.08 ( friday day ) it not response...

My name is Vinit Madhav. I m using this system since 2 months. I have forwarded the request for the kitt replacement thrice with ur customer care but there is no responce from ur side nobody came to do the needful. ur customer care executive is telling that there is nop such request is there in the system in my A/c.
pls do the needful.

Vinit Madhav
SR no. RPM[protected]
2nd floor, R-200,
Street no.-10,...

I have baught an water purifier called "PUREIT" from Hindustan Unilever" on 24/03/2008. I have called to the customer care for replacement of the battery kit of "PUREIT" Water purifier on 26/09/2008. My Docket No. is S08/BWN/[protected] and my Customer id no. is [protected]. The Customer Care executive promised me to replace the battery kit within 48 hours but still now (after 21 Days) I have not received the replacement....

I have booked a bit kit on 7-OCt-08 by calling [protected]. I have been told that it would be replaced within so called 3 business days(Still i am waiting for completion of so called business days). Then I have gone to pureit local office and equired about. But again I was guided to call centre [protected]. Since I have been calling daily 15th, 16th, 17th, 18th, 19th, 20th, 21st, 22nd... who knows the final date. Everytime I was receiving the...

I ordered for a replacement battery on 15th Oct 2008 and the helpline executive gave me an order no. and mentioned that within 3 days the battery someone would come to my residence and replace the battery for Rs. 315/- (which is the standard procedure). It has been 7 days now and nobody has turned up. Even after repeated follow-ups with the helpline executive nobody has turned up. This is so unexpected from a reputed organization like HLL....

Whenever I have to change battery kit for my HLL Pureit, I face a great struggle in getting the same replaced. I have to phone them[protected] first. Atleast 5 minutes will waste during this phone call. They reply that they will book my requirement and will send within three days. After that, I have to call them atleast 3 to 4 times, with a gap of three days, every time for 5 minutes. Now, also I have booked battery kit on 13th Oct. 2008....

I have purchased Pure it water filter on[protected]. My daily usage was around 8 to 10 liter of water. Eventhough battery exosted within 105 days. My client Id is [protected]. I purcased it from your Ellora park Baroda branch. I made complaint on[protected] Mr Gaurav came to my house and inquired everything and registered my complain in your prescribed form. Afer that Mr. Sanjiv along with other came to my house few days ago and they satisfied...

Ihave booked to your call centre at Chennai( Tel. no.[protected] for battery change on 7.10.2008.Till today nobody has attended to this in spite of my repeated follow-up. Your person says that today it willbe attended, whenever I call up.I am only spending on telephone charges daily, but nobody is really prepared to listen to this routine job.What should I do?
regards,
N.C.Krishnaswamy
Plot 1243, 13th. Main Road,...

My name is Ramyatha.I stay in Chennai.We have been using your pureit water purifier set from the year of launching your product in the market.At the very beginning when we got the set we were totally satisfied with it.The service too was excellent.Whenever we wanted to change the battery or the top filter we just made one phone call.The very next day they would be here with the required components.But now there is a drastic change.We are...

Sir,

It is to bring to your kind notice that, we have been using your pureit for the last one year. Recently the battery is exhausted, and I registered a complaint for the supply of batter for about four times the first one for about 20 days back. Regularly calling the people over the helpline number wasting our valuable time and money. Till date, no supply is made by the Pureit people of West marred pally unit of Chennai...

Dear Sir,

I had purchased Surf Excel 750 gm pack in December 2006. On the pack there was printed 10/10 contest mentioning.

1. How to participate
2. You can win
a) If your score is 10/10
Win!
Rs. 5 Lakh scholarship for Your child.


It was my good luck when I opened the packet found a piece of cloth. When the piece of cloth was washed with the surf excel blue...

I am using this filter 4m past 7 month. The product is excellent but the customer service is poor. I had booked 3 times one battery kit before 1 month and also same till date. But till date nobody turned up. When enquired in this regard ( to call center[protected] it was told that it will be escalated to higher ups and will be dealt with topmost priority.
But unfortunately HLL fellows have more enthu during marketing no during maintanence....

Please kindly send some one for change of battry contact on mobil no [protected]...

I made a booking for a Battery Kit on 19/08/2008 (S08/KGR[protected], but till today I have not got it.I have given complain several times ( at your Helpline - [protected]), but no fruitfull movement is obtained.My customer ID No. is[protected].now your pureit waterfilter is laying at my house as a showpiece....

I HV PURCHASED PUREIT WATER FILER 3 MONTHS BACK,
THE SL NO OF THE FILER IS RPM[protected]

My probelm is that the filtered water is having small ants/insects.
There is a gap in between the chambers.

This matter was brought to the notice of your Complaint dept through phone. I had to call several time for this complaint.
But till today nobdoy has turned up.

Now I cannt use the...

I have purchased a Hindustan Unilever In-Home water Purification System in December, 2007. The Battery kit was changed after much pursuation in May, 2008. On June, 2008 for painting of my flat duing shifting of items from one room to another room, the fiter was fallen and its transparent chamber was broken. Since then I have made several complain in PureIt help line [protected]. Every time they register my complain they give a complain No....

I am k.sajith, staying at kaiga township near karwar, karnataka.i bought a pure-it water purifier on june 2008.For 1-1/2 months it gave good service, but since last few days we are getting very muddy water in the transparent chamber.The indicator window is not showing any signs of the battery having exhausted.representative from company says this may be due to the polisher mal function(filter sl.No.[protected]A).This looks really absurd, for...