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PureIT / Hindustan Unilever Complaints & Reviews

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Last updated Feb 19, 2024
Complaints 1718
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PureIT / Hindustan Unilever Phone Numbers

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1860 210 1000
114
91
Phone
+91 92 4310 0100
68
65
+91 92 3050 0500
42
30
+91 22 3983 0000
19
34

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Mobile
+91 92 4610 0100
43
37
Fax
+91 22 3983 2413

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PureIT / Hindustan Unilever Head Office Address

Unilever House, B. D. Sawant Marg, Chakala, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India
400099

PureIT / Hindustan Unilever reviews & complaints page 83

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B
baskaran
from Chandigarh, Chandigarh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

battery kit replacement

i purchased pure on may 5 th 08, my mobile no [protected] based on booking . they r saying i[censored] will cal helpline they will supply three working days to delivery the battry kit... but i registered on 15.10.08(WEDNES DAY ) (chennai customer care), after i make cal again 0n 20.10.08(mon day ), that day they r saying u has not register the cal.that day they has take my complaint . they also say same dialogue..24.10.08 ( friday day ) it not response...
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V
Vinit Madhav
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Kitt rplacement

My name is Vinit Madhav. I m using this system since 2 months. I have forwarded the request for the kitt replacement thrice with ur customer care but there is no responce from ur side nobody came to do the needful. ur customer care executive is telling that there is nop such request is there in the system in my A/c.
pls do the needful.

Vinit Madhav
SR no. RPM[protected]
2nd floor, R-200,
Street no.-10,...
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D
Dhruba Roy
from Saharsa, Bihar
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Worst customer service

I have baught an water purifier called "PUREIT" from Hindustan Unilever" on 24/03/2008. I have called to the customer care for replacement of the battery kit of "PUREIT" Water purifier on 26/09/2008. My Docket No. is S08/BWN/[protected] and my Customer id no. is [protected]. The Customer Care executive promised me to replace the battery kit within 48 hours but still now (after 21 Days) I have not received the replacement....
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P
prasad
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

No delivery for replacing GermKill battery Kit

I have booked a bit kit on 7-OCt-08 by calling [protected]. I have been told that it would be replaced within so called 3 business days(Still i am waiting for completion of so called business days). Then I have gone to pureit local office and equired about. But again I was guided to call centre [protected]. Since I have been calling daily 15th, 16th, 17th, 18th, 19th, 20th, 21st, 22nd... who knows the final date. Everytime I was receiving the...
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S
Susanta Medha Deb
from Kolkata, West Bengal
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Change of battery

I ordered for a replacement battery on 15th Oct 2008 and the helpline executive gave me an order no. and mentioned that within 3 days the battery someone would come to my residence and replace the battery for Rs. 315/- (which is the standard procedure). It has been 7 days now and nobody has turned up. Even after repeated follow-ups with the helpline executive nobody has turned up. This is so unexpected from a reputed organization like HLL....
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G
G. SHANTHI
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Battery Kit not supplied.

Whenever I have to change battery kit for my HLL Pureit, I face a great struggle in getting the same replaced. I have to phone them[protected] first. Atleast 5 minutes will waste during this phone call. They reply that they will book my requirement and will send within three days. After that, I have to call them atleast 3 to 4 times, with a gap of three days, every time for 5 minutes. Now, also I have booked battery kit on 13th Oct. 2008....
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P
PRAKASH TANSUKHLAL SHETH
from Indore, Madhya Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

BATTERY EXOSTED EARLIER

I have purchased Pure it water filter on[protected]. My daily usage was around 8 to 10 liter of water. Eventhough battery exosted within 105 days. My client Id is [protected]. I purcased it from your Ellora park Baroda branch. I made complaint on[protected] Mr Gaurav came to my house and inquired everything and registered my complain in your prescribed form. Afer that Mr. Sanjiv along with other came to my house few days ago and they satisfied...
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N
nckrishnaswamy
from Ghugus, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Battery Change

Ihave booked to your call centre at Chennai( Tel. no.[protected] for battery change on 7.10.2008.Till today nobody has attended to this in spite of my repeated follow-up. Your person says that today it willbe attended, whenever I call up.I am only spending on telephone charges daily, but nobody is really prepared to listen to this routine job.What should I do?
regards,
N.C.Krishnaswamy
Plot 1243, 13th. Main Road,...
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R
RAMYATHA.R
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

REGARDING THE BATTERY AND TOP FILTER

My name is Ramyatha.I stay in Chennai.We have been using your pureit water purifier set from the year of launching your product in the market.At the very beginning when we got the set we were totally satisfied with it.The service too was excellent.Whenever we wanted to change the battery or the top filter we just made one phone call.The very next day they would be here with the required components.But now there is a drastic change.We are...
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T
T.KALICHAMY
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

NON SUPPLY BATTERY

Sir,

It is to bring to your kind notice that, we have been using your pureit for the last one year. Recently the battery is exhausted, and I registered a complaint for the supply of batter for about four times the first one for about 20 days back. Regularly calling the people over the helpline number wasting our valuable time and money. Till date, no supply is made by the Pureit people of West marred pally unit of Chennai...
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D
DHIRENDRA MISHRA
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not giving money to contest winner

Dear Sir,

I had purchased Surf Excel 750 gm pack in December 2006. On the pack there was printed 10/10 contest mentioning.

1. How to participate
2. You can win
a) If your score is 10/10
Win!
Rs. 5 Lakh scholarship for Your child.


It was my good luck when I opened the packet found a piece of cloth. When the piece of cloth was washed with the surf excel blue...
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D
Dillip Kumar
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Replacement Battery Kit

I am using this filter 4m past 7 month. The product is excellent but the customer service is poor. I had booked 3 times one battery kit before 1 month and also same till date. But till date nobody turned up. When enquired in this regard ( to call center[protected] it was told that it will be escalated to higher ups and will be dealt with topmost priority.
But unfortunately HLL fellows have more enthu during marketing no during maintanence....
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R
RAMESH CHAVAN
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

change of battery

Please kindly send some one for change of battry contact on mobil no [protected]...
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A
Atanu Das
from Baghdogra, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Battery Kit

I made a booking for a Battery Kit on 19/08/2008 (S08/KGR[protected], but till today I have not got it.I have given complain several times ( at your Helpline - [protected]), but no fruitfull movement is obtained.My customer ID No. is[protected].now your pureit waterfilter is laying at my house as a showpiece....
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R
RAMACHANDRAN K S
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

small insects/ants entering water filter

I HV PURCHASED PUREIT WATER FILER 3 MONTHS BACK,
THE SL NO OF THE FILER IS RPM[protected]

My probelm is that the filtered water is having small ants/insects.
There is a gap in between the chambers.

This matter was brought to the notice of your Complaint dept through phone. I had to call several time for this complaint.
But till today nobdoy has turned up.

Now I cannt use the...
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D
Dr. Subhendu Datta
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Change of Transparent Chamber

I have purchased a Hindustan Unilever In-Home water Purification System in December, 2007. The Battery kit was changed after much pursuation in May, 2008. On June, 2008 for painting of my flat duing shifting of items from one room to another room, the fiter was fallen and its transparent chamber was broken. Since then I have made several complain in PureIt help line [protected]. Every time they register my complain they give a complain No....
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K
K.SAJITH
from Bengaluru, Karnataka
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Water filter not functioning properly

I am k.sajith, staying at kaiga township near karwar, karnataka.i bought a pure-it water purifier on june 2008.For 1-1/2 months it gave good service, but since last few days we are getting very muddy water in the transparent chamber.The indicator window is not showing any signs of the battery having exhausted.representative from company says this may be due to the polisher mal function(filter sl.No.[protected]A).This looks really absurd, for...
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V
Vijay Anandh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Bad / No service support from the company

I am Vijay Anandh, bought and using pure it water purifier for the 1 year. For battery replacement I have placed requests for so many times by calling their customer support number which was provided by them. But I am not get any response from any of the person in the customer support / battery distribution department. I am really vexed up by placing my requests several times. Till now I haven't got the battery replacements. This shows...
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R
rohini
from Coimbatore, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

request of battery and other allied parts

I have requested for a battery on 13.08.08 and they confirmed that within 3 working days. But unfornately the service engineer does not turned up. We were waiting for the service person to come and change the battery because the total chlorine got exhausted and it is not safe to take the water with 50% purity.
Again i called the helpline on 21.08.08 to inform that I have not received the battery within the stipulated time. To my surprise...
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Hemanta Hazarika
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Battery not yet changed

Dear Sir,

I had ordered for a battery replacement for the purit water filter on 7th Aug, 2008 and till date I have not received any replacement. I have been calling the helpline[protected] /[protected] every day and I get the assurance of it being delivered everyday, but?? I am really sorry to say that the service is one of the worst and 3rd rated, people handling the service don’t know how to talk nor they know...
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