PureIT / Hindustan Unilever Complaints & Reviews

THIS UNIT WE HAVE BOUGHT IN APRIL, 2008. 1. WE FOUND THAT SOME UNKNOWN AND SEDIMENTS PARTICLES ARE FLOATING IN THE WATER COLLECTED FROM THE TAP.
2. THERE IS LEAK FROM THE BOTTOM CHAMBER (COLLECTION CHAMBER)

WE HAVE REGISTERED OUR PROBLEM WITH YOUR CUSTOMER CARE CENTER OVER PHONE FROM 29TH SEPTEMBER, 2008 ONWARDS. AT LEAST 5 TIMES WE HAVE CALLED INFORMED.
(REF: 1.C[protected].C0874701 AND OTHER TIMES WE HAVE NOT TAKEN THE NO.)

MY PHONE NO: [protected] &[protected]

we want to address of your branches to service our product in west up moradabad or j.p. nagar.

I bought Pure It on 17.09.08 and my unit S.R.No. is MSB[protected]. I have requested many times through Help line to send a person for demo about its usage and cleaning. I reminded 6 times so far through Help Line. Each time I was promised that in two working days Representative will attend. So many calls I received from the Reps that they will come on a particular day, but none returned so far. This is a very bad experience to me. I have never expereienced such a bad service from any other consumer durable item so far.

Hope the concerned authorities will take necessary steps to this complaint. mobile number is [protected]

I purchased Hindustan Unilever PureIt in the end of May 2008 from Ambattur office, chennai. The marketing was done so good and they assured of defect free product with a warranty of 6 months. But my battery kit expired within 1 month of purchase. When i called up Ambattur zone for replacement of this defective product since it is under warantty, i got a very bad response. The executives are not picking up the call and not responding properly. They are talking abusively. I then called up the customer care number but everytime they assure that they will send a service person to replace the battery kit but they cheat us by not sending them. I have been following up with them for 3 months. This is not the way a big company like HLL should behave with customers. If you are not going to respond, i am going to return the product to your ambattur office and file a case in consumer court against you. This is a warning for you !

i purchased pure on may 5 th 08, my mobile no [protected] based on booking . they r saying i[censored] will cal helpline they will supply three working days to delivery the battry kit... but i registered on 15.10.08(WEDNES DAY ) (chennai customer care), after i make cal again 0n 20.10.08(mon day ), that day they r saying u has not register the cal.that day they has take my complaint . they also say same dialogue..24.10.08 ( friday day ) it not response any thing, they r saying we has register ur complaint but our anna nagar zone only delay the time, then saying we will replace after three working days asking time..
hindustan pure it is a the host customer care service, they are not response the customer after buying the product.. pls take the action about my complaint .. other wise replace the money for ur product.. we will move aqua sure ...

D.S.Baskaran
5178 "A" type, 63rd street, sidco nagar,
villivakkam
chennai-49
[protected]

My name is Vinit Madhav. I m using this system since 2 months. I have forwarded the request for the kitt replacement thrice with ur customer care but there is no responce from ur side nobody came to do the needful. ur customer care executive is telling that there is nop such request is there in the system in my A/c.
pls do the needful.

Vinit Madhav
SR no. RPM[protected]
2nd floor, R-200,
Street no.-10,
Ramesh Park,
Laxmi Nagar,
Delhi -110092
[protected]
[protected]

I have baught an water purifier called "PUREIT" from Hindustan Unilever" on 24/03/2008. I have called to the customer care for replacement of the battery kit of "PUREIT" Water purifier on 26/09/2008. My Docket No. is S08/BWN/[protected] and my Customer id no. is [protected]. The Customer Care executive promised me to replace the battery kit within 48 hours but still now (after 21 Days) I have not received the replacement. In the meantime I contact four times with that executive and every time he/she says that the replacement will be made within 48 hours and following Complaint numbers have been given from your end:
(i) C08703372
(ii) C08707808
(iii) Not recorded
(iv) C08720371
At present the indicator of my water purifier became red and as per instruction manual that was un-usable. I do not get the desired service from Hindustan Unilever.
With Thanks
Dhruba Roy
Burdwan, West Bengal

I have booked a bit kit on 7-OCt-08 by calling [protected]. I have been told that it would be replaced within so called 3 business days(Still i am waiting for completion of so called business days). Then I have gone to pureit local office and equired about. But again I was guided to call centre [protected]. Since I have been calling daily 15th, 16th, 17th, 18th, 19th, 20th, 21st, 22nd... who knows the final date. Everytime I was receiving the same answer "it will be dipatched by evening. It wont be delayed any more". I would fell (atleast in my option) these HUL (pureit) mangement is not INTERESTED in customer service. No organisation fetch into future without out giving preference to customers. Hindustan Unilever Ltd, is one of the them.

Thanks for reading,

regards,
Prasad, Hyderabad

I ordered for a replacement battery on 15th Oct 2008 and the helpline executive gave me an order no. and mentioned that within 3 days the battery someone would come to my residence and replace the battery for Rs. 315/- (which is the standard procedure). It has been 7 days now and nobody has turned up. Even after repeated follow-ups with the helpline executive nobody has turned up. This is so unexpected from a reputed organization like HLL. I do not know whom to turn to now. Perhaps the Chairman of HLL.
I, for one, will never recommend Pureit water filter to any of my acquaintances.

Whenever I have to change battery kit for my HLL Pureit, I face a great struggle in getting the same replaced. I have to phone them[protected] first. Atleast 5 minutes will waste during this phone call. They reply that they will book my requirement and will send within three days. After that, I have to call them atleast 3 to 4 times, with a gap of three days, every time for 5 minutes. Now, also I have booked battery kit on 13th Oct. 2008. But they have booked Fibre Mesh wrongly. That too has not been supplied to me till today (21st Oct. 2008). Today, when i Called them, they told that they will consider my complaint and book battery kit today only and will supply within 3 working days. HLL are advertising for Pureit and spending so much money for its advertising. But they have missed their concentration on its servicing, supply of battery kit, etc. They should pay more attention to attend customer's request immediately and supply battery kit within 24 hours on booking. Otherwise, people will have to forget buying Pureit and turn to other products. I have a very sad experience with Pureit service helpline always whenever i book a battery kit.

I have purchased Pure it water filter on[protected]. My daily usage was around 8 to 10 liter of water. Eventhough battery exosted within 105 days. My client Id is [protected]. I purcased it from your Ellora park Baroda branch. I made complaint on[protected] Mr Gaurav came to my house and inquired everything and registered my complain in your prescribed form. Afer that Mr. Sanjiv along with other came to my house few days ago and they satisfied with my complaine and told me that they are replacing my battery free of cost but at the last momment they told me that as my water filter is some what near to friege they can not give me the replacement. They also inspected that the is no temperature differance near my water filter eventhough as company mentioned in the booklet they can't give me the replacement. I was shocked to hear this as I have purchased this product due to the reputation of your company. Even the behaviour of the staff is also not satisfactory. I think by this way company is losing faith in the customer. If I don't get satisfaction from you I will go to the Consumer Forum.Reply as early as possible.

Ihave booked to your call centre at Chennai( Tel. no.[protected] for battery change on 7.10.2008.Till today nobody has attended to this in spite of my repeated follow-up. Your person says that today it willbe attended, whenever I call up.I am only spending on telephone charges daily, but nobody is really prepared to listen to this routine job.What should I do?
regards,
N.C.Krishnaswamy
Plot 1243, 13th. Main Road,
Annanagar west, Chennai- 600040
Tel no.:[protected]

My name is Ramyatha.I stay in Chennai.We have been using your pureit water purifier set from the year of launching your product in the market.At the very beginning when we got the set we were totally satisfied with it.The service too was excellent.Whenever we wanted to change the battery or the top filter we just made one phone call.The very next day they would be here with the required components.But now there is a drastic change.We are very sorry to say that now we are really dissatisfied with your services.Last time when we made a request to change the battery and top filter, the time taken by them were really too long.Not only that we had to make nearly 15 phone calls to your customerservice located at Annanagar.Finally when we made a complaint to the higher ups only you have taken some action.
Even today we are in the same dilemma.We want to change the battery and the top filter, and we made a formal complaint to your customercare centre on 7th of October.But even after our repeated requests your servicemen are not coming in to replace the damaged component.Hope by informing you, there would be some change and hope your servicemen would come and fulfill our request.Kindly let us know tha action taken by you at the earliest by written mail.
WITH KIND REGARDS,
RAMYATHA.R AND
FAMILY.

Sir,

It is to bring to your kind notice that, we have been using your pureit for the last one year. Recently the battery is exhausted, and I registered a complaint for the supply of batter for about four times the first one for about 20 days back. Regularly calling the people over the helpline number wasting our valuable time and money. Till date, no supply is made by the Pureit people of West marred pally unit of Chennai bad so far.


Now we are completely vexed with the negligent attitude of the people of your organisation. We had a high regard for your organisation hence, went for your product.Now are repenting for the same and advising against your product for our known people on account of this reckless attiutudes of your people.


Yours sincerely,

T.KALICHAMY
MOBILE NO.[protected]

Dear Sir,

I had purchased Surf Excel 750 gm pack in December 2006. On the pack there was printed 10/10 contest mentioning.

1. How to participate
2. You can win
a) If your score is 10/10
Win!
Rs. 5 Lakh scholarship for Your child.


It was my good luck when I opened the packet found a piece of cloth. When the piece of cloth was washed with the surf excel blue 10/10 score was seen.
As per direction given on the packet I claim for the Rs. 5 Lakh scholarship for my child and sent the piece of cloth to

Surf Excel 10/10 contest
C/o Alpha Data Centre
P.O. Bag No. 3904
Girgaum H.P.O.
Mumbai 400004

It was a big surprise for me that the Sr. Brand Manager, Surf Excel, refused to accept the claim mentioning the code is absent in the cloth piece vide Ref. No. 34539, Dt. 19/01/2007 which shows

1. The company is using unfair trade practice to promote sell.
2. False declaration about the contest & chance to win.
3. The company is luring customers by false declaration.
4. The same thing can not happen to several consumers.
5. The company did not bother to confirm the genuineness of swatch by collecting bar coded packet.
6. The Swatch did not had any serial no. hence it is easily transferable.
7. The Swatch is not returned by the company.
8. The Company has hearted too many consumers & children by such an act.
9. If the Swatch is not genuine from Orissa, West Bengal, & Madhya Pradesh it means Duplicate Surf Excel is being Sold in the above three States. If the company like Hindustan Liver accepts this I have nothing to say more.

Others experience
http://www.mouthshut.com/review/Surf_Excel_'Daag_achche_hain'_commerci...⇄
The surf excel 10/10 ad mentions that if you get a 10/10 swatch inside the surf excel packet, then you get a Rs 5 lakh scholarship for your school going child.

In reality whenever someone gets
a 10/10 swatch and presents it to the surf excel HQ to claim the prize, the company gives the following standard excuse: "For the purpose of control, and to ensure genuine claims, all the swatches that carry the score of 10/10 and therefore, eligible for the prize of Rs 5 lakh scholarship have been pre-coded to enable us to validate the claims. This is done to ensure that the high value prizes go only to genuine and rightful winners. The swatch sent by you has been validated and it has been found that the code is absent. Hence we are unable to accept your claim for the prize. "

In November 2006, a man from Kolkata, Mr. Devraj Bhattarai got a 10/10 swatch from inside a surf excel packet. When he sent this swatch to the company, the company rejected his claim giving the above reason.

I also got a 10/10 swatch from a packet of surf excel. When it was sent to the company, I received the same reply as mentioned above.

Now, one cannot have fake swatch coming out of genuine surf packets, can one? And how can there be non genuine packets of surf excel, containing non genuine 10/10 swatch. It is just too far fetched.
And the fact that the surf excel packets are genuine can be vouched from the dealers and distributors who are there in every region, and they do not keep quite if there are counterfeit products in circulation.

The first case, where the claim was rejected was the case of Kolkata. In my case, it was Madhya Pradesh.In fact, the Mumbai HQ address of surf excel 10/10 contest for claiming the prize was given by the surf excel distributor himself.

It is clear that the company does not want to part with Rs 5 lakhs once some lucky customer manages to get a 10/10 swatch from a packet.

I have no problem if surf excel ( a product of Hindustan Lever Limited) does not want to honour the commitment made by them in their ads that have obviously cost much more than Rs 5 lakhs. The fact that the company can go to such petty mindedness just to avoid paying Rs 5 lakhs is shocking, to say the least. I hope they carried disclaimers too with their 10/10 ad, that the 10/10 swatch contained inside will be deemed fake when presented for claiming the prize.

So, folks, enjoy the ad. But keep it in mind that unlike the detergent, the intentions of the people selling the brand is not quite above board when it comes to honouring the claims.


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Front Page > Calcutta > Letters
Letters

Bhattarai had written to us in November with a swatch, claiming the Rs 5-lakh
scholarship being offered in the Surf Excel 10/10 Contest. The swatch was
validated and the claim was found to be false. We promptly wrote to Bhattarai
explaining that he was not eligible as the claim was not genuine. For the
purpose of control and to ensure genuine claims, all the swatches that carry the
score of 10/10 and which are eligible for the scholarship have been pre-coded by
us to enable us to validate the claims.

R. Ram,
Corporate communications,
Hindustan Lever Limited

Letters on reports appearing in Metro may be sent to:
The Telegraph (Metro)
6, Prafulla Sarkar Street
Calcutta - 700 001
E-mail: [protected]@abpmail.com

Copyright © 2006 The Telegraph. All rights reserved. Disclaimer | Privacy Policy
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I am using this filter 4m past 7 month. The product is excellent but the customer service is poor. I had booked 3 times one battery kit before 1 month and also same till date. But till date nobody turned up. When enquired in this regard ( to call center[protected] it was told that it will be escalated to higher ups and will be dealt with topmost priority.
But unfortunately HLL fellows have more enthu during marketing no during maintanence.

Please kindly send some one for change of battry contact on mobil no [protected]

I made a booking for a Battery Kit on 19/08/2008 (S08/KGR[protected], but till today I have not got it.I have given complain several times ( at your Helpline - [protected]), but no fruitfull movement is obtained.My customer ID No. is[protected].now your pureit waterfilter is laying at my house as a showpiece.

I HV PURCHASED PUREIT WATER FILER 3 MONTHS BACK,
THE SL NO OF THE FILER IS RPM[protected]

My probelm is that the filtered water is having small ants/insects.
There is a gap in between the chambers.

This matter was brought to the notice of your Complaint dept through phone. I had to call several time for this complaint.
But till today nobdoy has turned up.

Now I cannt use the filtered water for drinking purpose
as your so called filtered water is having ants/insects.

PLS ATTEND TO THIS PROBLEM IMMEDIATELY

MY ADDRESS IS FLAT NO 106, ANVEET APARTMENTS,
NEAR URWA MARKET, MARIGUDI TEMPLE ROAD, MANGALORE 6

MY MOBILE [protected] email [protected]@yahoo.co.in
abaa7

I have purchased a Hindustan Unilever In-Home water Purification System in December, 2007. The Battery kit was changed after much pursuation in May, 2008. On June, 2008 for painting of my flat duing shifting of items from one room to another room, the fiter was fallen and its transparent chamber was broken. Since then I have made several complain in PureIt help line [protected]. Every time they register my complain they give a complain No. and assured me that the work will be done within next 48hrs. But other than receing the comolain no nothing happens to solve my problem. My ID no. is [protected] and 5 complain nos. so far I received were[protected]on 26.7.08),[protected]on 30.7.08),[protected]on 11.08.08), CO8656002 (on 1.9.08) and CO8670663 (on 10.9.08). During last three months I have spent almost few thousands rupees (much more than the actual cost of the filter) to purchase the drinking water. Few of my friends and relatives told me that the cheaper products differs from the costly products mainly in the area of providing service to the customers. I think they are right. Now I am fed up with pureIt and thinking to through it to the dustbin as waste garbage and purchase a branded product (aquagurd) which has proven customer satisfaction.