PureIT / Hindustan Unilever Complaints & Reviews

Replacement of Battery Consumer id- [protected]

I am Suresh from Antophill Mumbai and using the pureit water filtrer for past six months. The battery was showing signs for replacement and I informed the pureit outlet at antophill. They noted my address and phone no. and assured delivery of battery within 02 days. When it was not delivered even after three days I approached the outlet where they expressed regret for delay and requested me to contact consumer care No.[protected]. I made contact on the given number and forwarded all details of purchase to the gentleman. I was assured delivery within 03 working days by the representative but even after 09 days I am still awaiting response from pureit. I feel that after-sale-service is far below satisfactory. Hindustan Unilever shall train their staff for providing proper after-sale-service to customers on priority.

I am also facing the same problems as mentioned by two people in earlier complaints.

I am Atanu Das, ( customer ID No.[protected] bought and using pure it water purifier for the 1 year. For battery replacement I have placed requests for so many times by calling their customer support number( [protected] ) which was provided by them. But I am not get any response from any of the person in the customer support / battery distribution department. I am really vexed up by placing my requests several times. Till now I haven't got the battery for replacement, now this unit is laying as a showpiece instead of giving purified water(!!).Now please inform me what to do.

I have been using pure it for 4 years and battery replacement is always a problem .nobody responds to the call made to call centre number stock reply "we will escalate" They never give the point of esclation. Most callous and iresponsible of the company.DONT EVER BUY THIS PIECE OF MACHINERY

Om Agencies — Wrong Commitment of customer care

Dear sir,
Since past 12 days i hav been complaining about deactivation of Subscription based text service.
But customer care is not deactivating this service. Everyday Rs.10 is been debited frm my account .
So i request u to deactivate this service nd credit my balance.

I am Shailendra Mishra Ghaziabad, i am using pure it for last 4 month and i have place requests for battery to call centre so many time but i am not get any response from purit or customer support . I request to all (every one) do not use this product its service is very poor.

I have been using 3 years in hindustan water purifier. First 2 years the service is very good by calling the customer care number. But later, after they replaced the filter kit, worth RS 450/- . It is not as good as before because they changed some design settings in new version and it is failure model (filter Kit). So, as a result, it is having daily problem, we use to call customer care nearly 20 times, but there is no response in there end. Simply they advice to wash the filter kit clearly, then it working.
But every we did all things, but it is not working?.

Dear Mr. Vijay Anandh,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Hindustan water purifier — Water Flow Blocked

For the past one week i am calling to this no: [protected] ,every one saying today i will send exec for service , but no one came to my house. my contact no: [protected]. immediately call me otherwise i don't need this product & your rubbish service. i am ashamed to say that i am using this product.

For the past 17 days i am calling to this no: [protected], given 3 complain but every time excuse, every one saying today i will send exec for service, but no one came to my house. my contact no: [protected]. immediately call me otherwise i don't need this product & your rubbish service. i am ashamed to say that i am using Hindustan Lever Water purifier product.

Dear Mr. Mohamed Ghouse,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Dear MR. Shailendra Mishra,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

HLL water pureit — bad customer service

i have been calling HLL water pureit cusotmer service , at least 10 times today, and every time i get connected to the rep and the call gets disconnected...this is pathetic..horrible customer service..

My Pureit stopped filtering though Battery is new one. I complained for 4 times. Each time they gave separate complaint Nos.They send me the message that they had attended to the complaint, without turing up to my home.Today too I have got a message from PURE IT people that they had attended to the complaint No.C[protected], which is a lie. Previous Complaint Nos. were C[protected], C[protected] for which too they sent messages as if they attended without attending the complaint. They are not even bothered to ring me up when I inquire for so many times. The first complaint No. I had not noted.
The customer care officials viz., Madhavi, Jayasri, Raj attended to my phone call just to make me repeat the complaint and waste my time and money doing nothing else.

I reiterate that I regret for buying pureit. I advice everybody not to buy this product. There is no service back up.

My contact No. is [protected]. I reside at Hyderabad.

I Gyanender Tyagi bought a purit now i have complaint five times for my purit service and bettary but three times I received message that we could not trace your address and two times I received message that my complaint has been attended. but no one came to my house or contact me at my Mobil No. [protected]. HOw it is possible that NO one came and complant has been attended. So I WANT TO SAY THAT SERVICE IS VERY VERY POOR AND COMPANY IS MAKING FOOL THE CUSTOMERS.

Hindustan water purifier — poor customer service and bad product

I ordered Pureit Germkill Kit on 12th may. after so may calls and followups I got the Kit after 20-25 days.
1. S10/DLI[protected]
2. S10/DLI[protected]
3. C10219337
4. S10/DLI[protected]
5. C[protected]
6. C[protected]
7. C[protected]
8. C[protected]
9. C[protected]
10.C[protected]
11.C[protected]
12.C[protected]
Now once I have changed the Kit the water quality is bad I called customer care to send someone to check...now no one is comming and HIndustan liver sends me a message saying that they could not locate my address, which is not true becuase I go a call from their agent on 25th June at 9PM, he wanted to visit my place at 9 in in the night. I asked him to come in the day time.

Please help me.....

plese send the service centres at anantapur (dist), (AP)no body tell about service centers.iam used the filter for only one month it not work properly means can not filter the water the water remain in the upper part of the fiter.my mobile no is [protected].TAKE NACESSARY ACTION FOR THIS REGARD

Dear Sir
I bring in your kind notice that I have made an order for pure it germ kit battery (GKB 2250 L) on 10. 07.2010. After making prolonged communication over telephone I’m not getting my order.

Details of complaints :-
01. C[protected]
ORDER DETAILS
S10/BPL[protected]
I will also intimated that as per your insurance I’ii get my battery within 72 HRS as the order placed. But till to date I’m not getting my battery kit and your help line representative will also not support me. I am really vexed up by placing my requests several times. Till now I haven't got the battery replacements. This shows their bad attitude towards the customers. I will /going to inform all my collegues & friends, and also will advice them not to buy this poor customer support Hindustan Lever pure it water purifier. It is also mentioned that if I’m not get my order within 72 hours of this mail I’ll asked about my complains through RTI or may be I sue a case against you for this type of harassment .

Yours sincerely
Satish Singh
e.maol id [protected]@rediffmail.co.in

please provide me the nearby pureit distributors at Bhopal & Guna

3rd class service provided by you. Its better to close your helplines.At least we are satisfied that we purchase a 3rd class items from a highly reputed company like UNI lever.
U take a oath to provide India purified water but other hand U take also a oath to tolrate the people by providing this type of 3rd class help line services.

I BROUGHT PURE IT FOR A YEAR BEFORE. I BROUGHT NEW BATERY BIG BATEERY WORTH OF 510/- RUPEES COMPANY REPRESENTIVE ASKED ME THAT THE BATTERY WILL WORK AT LAST 4 MONT BUT BATTERY HAS TU DEFUSED IN 1 AND HALF MONTH. I HAVE GREAT REGRET THAT I BOUGHT PURE IT AND I AM GET READY TO COMPLAINT THE PURE IT IN CONSUMER COURT.

I made request for battery replacement on 6.9.2010 to customer care. One representative came & replace the battery and made cash payment Rs.510/-+ Net replacemnt Rs.75/- on dated 8.9.2010 on order booking ..but it was not working properly since that day i.e. water is not stored on top level and water is overspreading in front of machine When we complained to that representative he told us that my senior will come next day and check up as well hand over the invoice. Since that day to till date, I made serveral call to customer care, I got sms that both the compalints will be resolved within 48 Hrs every time but till date nothing has been done in this regards. Further sms on dated 17.9.2010 came that your complaint has been resolved whereas no one had visited at my residence .
N.k. sharma
A-595 Shastri Nagar Delhi -110052
Mobile No .[protected]

r/sir i sent a e mail for complain with my cell no. but it is publish in your customer service no. and people contact me for pureit information . i am a doctor an dget disturb by these calls, so kindly remove my contact no.addreess and complaint from u r customer care site.or tell me the way to delete it.
thank you .

my comment no.4

complaint date 1/4/10

dr cm keshari
[protected]@rediffmail.com

I am also an aggrieved customer of this product o[censored]nilever, Pure IT. The company has appointed a call center in Bangalore to handle the complaints as well as order entry for the filter. I placed an order on 8th of Oct and as I write this post, on 14th of Oct, neither have I got a call from their service engineer or the product brought to me. The call center also refused to divulge the name and contact person from the company who could resolve my issue.

Bad customer service as well as service support for a reasonably good product.

Susil Tharian
Kollam Kerala[protected]

plz give me ur service center no. in lucknow.

I Shankar Kandera, resident of Nasik, bought Pure It device no[protected], Sr. No. [protected]. Just couple of days back I replaced micro mesh filter costing Rs.55. On 24th Nov 2010. I found that the bottom of the filter is opened from it's joint. I ordered a new micro mesh filter thru call center calling on toll free no.[protected]. I was told that within one working day i shall get the filter, then I received SMS reading that I have to pay Rs.55/ for the filter and in addition Rs.30/ for installation charges. Today i got a call from HUL's Local Service Provider saying he would charge Rs.30/ additional to the cost of Rs.55/ for the said filter. I called the call center no. just to get the reply that I have to pay additional Rs.30..
I thought HUL is highly reputed company operation in India for decades so I purchased the device Pure It. Now it seems that the company has sold many devices and is not able to coup with service part and the additional money is being charged to the customers which is not fair. A company like HUL can adopt to such practice is unbelievable. BUT THIS IS FACT THAT THE HINDUSTAN UNILEVER LIMITED IS NOT GIVING GOOD SERVICE AND CHARGING ADDITIONAL AMOUNTS FOR THE SPARES.
THINK TWICE BEFORE YOU PURCHASE ANY PRODUCT WHICH NEED AFTER SALE SERVICE.
Shankar Kandera
Customer
Mob.[protected].

This is shinde from Aurangabad Maharashtra. Customer Code [protected]. .Marvell Purifier purchased on10/8/2010.

Very sorry to inform and i am really heart towards the attitude of service department . I have complained no of times for premature expiry of battery kit.On customer care no and local dealer.
I have a strong feeling that the product is sold by the sales people by giving a false and totally wrong advertisement .
. Firstly the service people do not visit the customer and send the report that the complain is attended
.
Next it says that there is no electricity require for using this product. However it worked out to be Rs 5 per day for me as battery has expired prematurely
.
It is now clear that it is more expensive than using electricity device.
. Worst is the response from senior customer care people .They arrogant and treat the customer as illiterate.
I am sure with this attitude of the company, the company will soon fail in selling this product as mouth publicity is spreading a bad image of the company and the product .

WILL SOMEBODY LOOK INTO THIS COMPLAIN.
MY EMAIL ID IS [protected]@YAHOO.CO.IN

Pure It — Company distributors are charging service charges

I have bought water purifier form Pureit company. Until last two years the service charges were not applicable for any type services for eg. battery replacement service. However the co. without notice of consumers have transfered the services to the distributor and the distributor is now charging service for all the service provided. If the complaint is logged for issues in the purifier the distributor charges for the visit, which was promised to be free on the time of purchase. Also any of the service charges are not informed while placing the order for the consumer to take decision before placing a order.

hindustan/pure it — no service

There is a water leak from through-ing oring.1st complaint on 1st february and next complaint on 2nd february till now no one attend the complaint. Is there any one coming to attend or shall , I take the pure it filter to distributer for repair my complaint number is C:[protected] awaiting u r reply.



N.Ravi Kumar
My phone no:[protected]

Dear Sir/Madam,

Greetings from Pureit

First of all, we would want to thank you for taking the time and effort to reach us.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to reply to this mail or call our helpline @ [protected] or [protected]

Rest assured of continued support always.

Regards
Pureit Team

VERY BAD SUPPORT FOR THE SO CALLED BATTARY REPLACEMENT AND OTHERS.

BIPRADAS PAL
CUSTOMER ID : [protected]

i am also an aggrieved coustomer o[censored]nilever pure it ME AND MY ENTIRE FAMILY HAVE GOT STOMACH SET DUE TO THE UNSAFE WATER GIVEN BY PURE IT.TO ADD TO THIS the company has appointed a call center which is of no use and the team leader is leader MR ROHAN is also of no use GOOD FOR NOTHING who does not even no how to speak .who say u can do want ever u want I AM THE BOSS, go and complian who ever you want it makes no differents to him becasue he is the owner . KEEP UP THE GOOD WORK MR ROHAN AND HIS TEAM
I MUST TELL NO WONDERS YOU HAVE STILL NOT YET FOUND WHO CAN CLAIM FOR THE WATER SAFETY...WITH THIS WONDERFUL TEAM SUPPORTED
VERY POOR SERVICE GIVEN FROM THE ENTIRE TEARM SPECIALLY BY MR ROHAN

GWENDLYN G
[protected]

I agree with you 100% ... We are using this product for 2 yrs and in between this time period we have already replaced battery & others parts also so many times but every time we are facing any kind of issue with this product & most of the important thing is that what a bad attitude they have when we are trying to get them and they have given a wrong customer care number. Every time we are getting same problem, and no one is response and also have extreme bad behaviour which is really untollarable...we are fade up with them & I suggest for every customer NOT TO BUY THIS PRODUCT EVER FROM THEM...

I BROUGHT PURE IT FOR TWO YEARS BEFORE. I BROUGHT NEW BATERY BIG BATEERY WORTH OF 510/- RUPEES COMPANY REPRESENTIVE ASKED ME THAT THE BATTERY WILL WORK AT LAST 4 MONT BUT BATTERY HAS TU DEFUSED IN 1 AND HALF MONTH. I HAVE GREAT REGRET THAT I BOUGHT PURE IT AND I AM GET READY TO COMPLAINT THE PURE IT IN CONSUMER COURT.

My self MAHENDRA JINDAL, From Gajraula(U.P) I am doing complaint first time on 26 June 2011 on the customer care number provided them, and they give me my order no. (S11/AMO[protected] AND THEY SAY TAHT WE DELIVER WITHIN 72hrs, but not deliver and i again call on 30june, they give me complaint no- (C[protected], BUT NOT DELIVER, i am again call on 02 july 2011, and they give new complaint no.(C[protected] BUT TILL NOW IT NOT ATTENDED, This show the customer servis by Pure it team very very poor. they give the toll free no. but this is not free and take charga 2rsmin, that is very high charge, and i call 3 times call, and about 60Rs charge, but i not get my services.
Details
Order S11/AMO[protected]/06.11)
COM. NUMBER C[protected]/06.2011)
Again complaint no. C[protected].07.11)

I made request for battery replacement & service My E miil Id S.[protected]@ yahoo.com
Mob : [protected] /[protected]

S.AMARNATH
# 943, 1st Main 6th cross
SRIRAMPURA 2nd STAGE
(Near Srirampura post office )
MYSORE -570023

I made request for battery replacement & service
Mob # :[protected] &[protected]

I made request for battery replacement & purit service
My Mob #: [protected] &[protected]
My Emiil Id = s.[protected]@yahoo.com

Respected Sir

I m from ludhiana (Punjab), we have purchased a pureit in the month of April but now that is not working properly from Last Month.Many times i have complaint in the pureit office for service but still nobody has come so Plz Solve our Problem.

Thanks

Manpreet From Ludhiana (Punjab)

Respected sir/madam
I am Girdhari Chaturvedi Partener of M/S. Harekrishna Traders Mathura .
I would like to inform you that your sales team is not performing well in mathura.
Besicaly we are the C.& F. of Samruddhi Industries Ltd. for Mathura, Agra and Aligarh.if you want to know about Samruddhi go through website www.samruddhi.com My Last year T.O. was more then indian Rs. 100, 000, 00.00 ( One Coror) Only Resantaly I was join your Co. also, in the month of May due to your marketing person Mr. Juned Ayub in the mont h of June there was no transection after words my turnover for the month of may and July for product M05 and Compect only Rs. 375, 450/=
Unfourtunetly I will not continue my Business with your Co. Due to Mr. Juned Ayub becouse his bihaviour is very rood and un professional .
I am not a single diler who is fadup with him there was a big list of dilers they like the pure it but they don’t want deal with him, allways he give wrong commitment and his thinking like a director of Hindustan Unilever his thinking is this what ever he want he can, allways his wording like that, hallo mr. o.k. now I will discontinue business with you.
There are some firm break the business with hindustan unilever and join other Co. or they purchase pureit from outside of mathura due to mr. juned ayub. List is given below

1) Krishna enterprises Bhuteshwar Mathura now he is the Delier of Tata Swachh . as well as pure it also from other city.
2) Vishal agency Chhatta Bazar Holigate Mathura pure it from other city.
3) Naresh Khilone Wale Chhatta Bazar Holigate Mathura pure it from other city.
4) Sari Bihari ji enterprises Krishna Nagar Mathura pure it from other city
5) Raghunath Rai Khurana & Sons .
6) Laxman Brathers .
7) R.K. Eletronic .
8) Brijbasi Steel .
9) Om Shubh Pratik Traders .
10) Roopa Enterprises.
11) Others also list is allmost 25 outlets.
They are engry with him due to him Co. loos our trust and compititor is get this opotunities.
This all are spoling the market there are no fix rate if you come to mathura and ask a pure it rate you can get a single pic in Rs.1650/= due to cross woundry purchase
After starting pure it business I start all these counter my self I reach there and resorve the problems even I was increas morethen 25 new counter if we will continue the business then you find your last year tornover aur this year tornover difference .
Even meny associats told me they like pure it but before me no one reach over there for product if you want prof I can visit with you.

Thanking you

Girdhari Chaturvedi
( For Hare Krishna Traders)
[protected]/[protected]
E Mail [protected]@gmail.com
C C to N S M

Dear Sir,
My Pureit stopped filtering though Battery & is new one. I complained for so many times. Each time they gave separate complaint Nos.& u can also check it how many times i register my complaint .They send me the message that they had attended to & solve ur problem. but my problem is not solving, i was taken ur puriet in march in case if any problem with puriet so replace it & corect my puriet bcoz it is warrenty.when we call on helpline they said we will give you a bst service& m not happy with ur service i talk with pawan vijay subhagi, on customer care they alie with us, people who visit r home m not happy with the service i complaintng form july my problem is not solve my probl is still same .I never seen this type of service ur giving to the customer . i think i was mistake to buy a puriet marvella .no other company give these type of servive given as u r giving.m not sastisfied ur u r service. Such a ur provindndg worstttttttttttttttttttttttttttttttttttt service .M not taking pureit water long time so, kindly solve my problem, & snd somebody immediately who can check correctly

RAVINDER SHARMA
HNO 1213 SECTOR 22/B
CHANDIGARH
MOBILE [protected]

your customer number is always busy. so we cann't do complain that number >>, , , , , ,

Very sorry to inform and i am really heart towards the attitude of service department . I have complained no of times for premature expiry of battery kit.On customer care no and local dealer.
I have a strong feeling that the product is sold by the sales people by giving a false and totally wrong advertisement .
. Firstly the service people do not visit the customer and send the report that the complain is attended
.
Next it says that there is no electricity require for using this product. However it worked out to be Rs 5 per day for me as battery has expired prematurely
.
It is now clear that it is more expensive than using electricity device.
. Worst is the response from senior customer care people .They arrogant and treat the customer as illiterate.
I am sure with this attitude of the company, the company will soon fail in selling this product as mouth publicity is spreading a bad image of the company and the product .

very very bad service

complaing from two days no one is coming for service...

I vikas too placed order for germ kill but got no response my no. is [protected]..

I have 23 Ltrs capacity pure It .There are two types batteries being used on pure it . There filtering capacities are 1500 Ltrs and 3000 Ltrs. I went agent/shopkeeper at Uttam Nagar Shewne Pune. I asked for battery, he given me only 1500 Ltrs battery . I called customer care but they not bother to talk to me.Is there no customer care officer/ clerk available in West zone ? Should I think your service is like this and suggest others think twice before taking your service? 3000 Ltrs filtering battery can be installed or not .

Hai Im Narayanan from Gobi, Erode Dist. TN.
I purchased Pure it 3 years ago and changed 3 batteries so far. Now the water is very slow in filing into the tap level. There is no problem in tap but the problem is with water coming to the level of Just below battery life indicator is very slow. Even if I fill the water to full level on top, it is taking some 15 hours to get filled in the medium tap level. So kindly suggest about this
Thanks Narayana.

Pure It — Battery not yet delivered

Dear Sir,

I have booked the battery on 13/06/08 to Mr. Srinivasan, then i called on 20/06/08 to Ms. Bhuvna, on 25/06/08 to Ms. Priya and lastly to Mr. Prem on 27/06/08, they have not yet delivered the battery. Our whole family is suffering from throat infection and fever. Due to your improper services we decided not to use pureit and also not to refer to anyone about your product "PUREIT". My phone bill is waste for using your services ([protected]) . Usually i used to refer to my relations about your product, now i am very disappointed in your services and decided not to refer. We are not satisfied with your entire service department. I think you will take action in this regard and not to repeat for any of your customers. Kindly do the needful.

with regards.

Abirami

We ordered for Battery on 4th July 2008. From that day onwards, We are calling the customer care but they reply "We will be dispatching it within 24 Hours". They also said that there is no stock. But so far we did not receive it. If it is so, why do do more awareness campaign for promoting business?

My customer id : 22323811
Customer Name : SHANKAR K R
Address : 21/10, Sixth Main Rd, Nanganallur, Chennai - 61

We have a Kid of 16 months old. He is down with fever because of the Water pollution. If it not delivered, We are need to take leagel actions against company.

Dear Sir,
I have purchased a PUREIT filture on 24/03/2008 and my Customer ID is [protected]. The germ kill battery kit of the said filture became RED and as per your instruction manual that was useless. I have booked a germ kill battery kit on 26/09/2008 vide booking no - S08/BWN/[protected]. I have repetedly calling to you Customer Care (West Bengal), but I am only getting response that it will be delivered within 72 hours. I have repeatedly lodged complaint to your end. Complaint numbers are (i) C[protected]ii) C[protected]iii) Not recorded (iv) C08720371. But so far I got nothing. I am really astonished, a brand name like HUL is providing such a worst customer care service.
Please look into the matter seriously to provide the battery kit, else take back the product and refund my money.
With Thanks
Dhruba Roy
Burdwan

PURE IT HINDUSTAN UNILEVER — BATTERY NOT YET CHANGED

I had ordered for a battery replacement for the purit water filter on 27th Aug, 2008 and till date I have not received any replacement. I have been calling the helpline[protected] /[protected] every day and I get the assurance of it being delivered everyday, but??...No body came to me for battery replace ment.
already complained 3 times.
my kid booking no is -508/kgr [protected]
and complain no is c[protected]
and c[protected]
please take action to solve my problem

i purchased pure on may 5 th 08, my mobile no [protected] based on booking . they r saying i[censored] will cal helpline they will supply three working days to delivery the battry kit... but i registered on 15.10.08(WEDNES DAY ) (chennai customer care), after i make cal again 0n 20.10.08(mon day ), that day they r saying u has not register the cal.that day they has take my complaint . they also say same dialogue..24.10.08 ( friday day ) it not response any thing, they r saying we has register ur complaint but our anna nagar zone only delay the time, then saying we will replace after three working days asking time..
hindustan pure it is a the host customer care service, they are not response the customer after buying the product.. pls take the action about my complaint .. other wise replace the money for ur product.. we will move aqua sure ...

D.S.Baskaran
5178 "A" type, 63rd street, sidco nagar,
villivakkam
chennai-49
[protected]

pure it , hindustan leaver — battery kit yet not changed

sir i purchased the pure it water filter on may 5 th, my battrey is expired last month, last 2 weeks (20.10.08 ) i ordered the kit, but till now they did not changed the battery kit.. even customer service is very worst, they told what can we do ? to asking me ..
they r cheat the people, they gave asure only but it will not real.. customer care told we will send person today but they didnt send anyone... till now i make the call on customer care no worth is 100 above .. i never see a such a worst customer care service in the market.. they r fraud.. if we make cal to buy a pure it.. daily make cal and evening one or more person come and ask.. they will focus sales only, not a service..so we will do case against hindustan pure it . ..


mobile no [protected]

hindustan product - pure it — battery not yet changed

i am ramesh at triplicane, i have been complained to change the battery kit on 02.11.08, but still now i am getting from hindustan pure it dealers, every day i called but they are assuring it .

so loss hope and i feel the worst product in india

regads

r.ramesh

[protected]

Dear Sir,
I have purchased a PUREIT filture on 04/09/2008 and my Customer ID is [protected]. The germ kill battery kit of the said filture became RED and as per your instruction manual that was useless. I have booked a germ kill battery kit on 26/11/2008 vide booking no - IS08/PTN[protected]. I have repetedly calling to you Customer Care (PATNA), but I am only getting response that it will be delivered within 48 hours. But so far I got nothing. I am really astonished, a brand name like HUL is providing such a worst customer care service.
Please look into the matter seriously to provide the battery kit, else take back the product and refund my money.
With Thanks
SUJEET KUMAR
PATNA

i purchased pure it in the month of july 2008, my mobile no [protected] based on booking . they r saying i[censored] will cal helpline they will supply three working days to delivery the battry kit... but i registered on 0701.2009 (Bangalore customer care, after i make cal1 again 0n 13.01.2009 that day they r saying taht the call is escalated to higher authorities and the battery kit would be delivered to you shorly giving a complaint number as CO9874037. They say same dialogue..15.01.09 taht we have registerd ur complaint but our Bangalore customer care would contact you shortly. saying we will replace after three working days asking time..
hindustan pure it is a the host customer care service, they are not response the customer after buying the product.. pls take the action about my complaint . Else we shall not recommend this product to any of our friends and relatives.

Hindustan Unilever Pure It — Defective battery kit.yet to be replaced.

I am Rashmi. We brought this product when it was launched initially. Customer care of this product is really hopeless. They always say that the complaint has been escalated and it willl be resolved in 2 working days. But the 2 days never comes!

I have lodged the complaint regarding faulty (water was leaking from the dome) battery kit on 1st of this month which is still not replaced (which was supposed to be replaced in 3 working days). I had been constantly in touch with the customer care regarding this. I get nothing other than the false promises made by the executives. This is really pathetic.

Now we feel that we made a wrong choice by opting this product.

Hope concerned people will look into this issue and resolve it soon.

I am one of your cotomer and I request to your costmer care centre to change battery on 8th of april. And every day calling your customer officer on [protected] this number. They promising to change it on same day but they were unagble to give us propere service till date. Please give me proper solution for this complaint.

Thanks.
My Cell No. [protected]
D 5/91 Swaran Jayanit Vihar
Tikri Khurd, Narela, Delhi-40

Pure It — not providing the service

sir;
i have asked for the battery change of pureit. one month back on ur customer care no. in bombay. they told me that in one or two days they will provide a new battery kit.but no response till then.which type of company u r. my phone no is [protected]. please change my kit as early as possible.

Pure it — battery not changed

I have purchased pure it vide bill no. IS09/HPU0834-264 on date19/1/2009. Battery was finished on 10/5/2009. I have sent request for battery change on [protected]. They have given me another number [protected]. but when i tried on this number it was not working. when i went to the address given by call center i came to know that the firm does not deal in pure it water purifier. On dated 15/5/09 i did register my complained again with complained no C[protected]. But battery has not been changed. On date 19/5/09 i have registered my complained at delhi office with reference no S09/HPU0834_000081 BUT NO RESPONSE HAS BEEN GIVEN TILL DATE.

Dear Sir,

I am one of your customer, my customer id no is [protected], and had booked for one battery kit and
water filteration membrane on 11th. April 2009 through your help line, ever time when a call is made
they commit the said will be delivered within two or three days but is a soory state of affair that that till date uptill 9 a.m. the affore said item has not been delivered.Your product was purchased keeping in mind the reputation of your company but your after sales service is rather deplorable and disgusting.
If the said items are not delivered immediately, the said fact will be puplished in the local daily stating
the incident occured with this customer.I would also draw your attention to the fact that my hause conatins two ageing 7yrs and 3 yrs and you can feel why I am so much concerned as it may affect their health.Please take immediate steps in this regards.

Thanks.
My Cell no [protected]
97, M.M.Feeder Road,
Rituparna Appartment, Flat No 206,
Ariadaha, Kol-700057

After the several request the service centre of kolkata did not respond. This is really very poor service. Please do the needful.
My address:
20M, Baishnabghata Road
Garia, Kolkata - 47
(Near Uday Sangha Club)

Contact: [protected]

Pure It — battery not changed

Battery not yet changed

Dear Sir,

I had ordered for a battery replacement for the purit water filter on 8th Aug, 2008 and till date I have not received any replacement. I have been calling the helpline[protected] every day and I get the assurance of it being delivered everyday. The pureit they were challenging for 1 crore on their purity of water .But they are not able to maintain a stock of battery and there is no proper response on the complaints.

I am the person refered two pureit for my friends as per their initial response.


But after sales and service is now questionable.


I understood now, i should not refer to any of my friends.

Hi,

U can send ur battery request on pureit.[protected]@unilever.com, i had also done the same & it was delivered to me in 2 days.

HINDUSTAN UNILIVER LTD PRODUCT (PURE IT ) IS FAKE .
HE IS NOT PROVIDE A GOOD PRODUCT.
WHEN I PURCHASED THIS PRODUCT COMPANY TOLD ME THAT YOU WILL RECEIVED A 6 MONTH WARANTY.
BUT AFTER ONE MONTH OF MY PURCHASE IT CREATE PROBLEM & COMPANY REFUSE TO MAKE RECTIFY THE PROBLEM.
PLEASE DON'T PURCHASED PURE IT

Dear Partha Sinha,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Mr. Devender Kumar Gupta,

This is in reference to your blog posted on consumercomplaints.in site regarding your concern on GKB Delivery

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services to pureit.[protected]@unilever.com or call up the helpline @ [protected]
Rest assured of continued support always.

Regards,
Pureit Team.

Dear Mr. Dhanajoy Bag .

This is in reference to your blog posted on consumercomplaints.in site regarding your concern on GKB Dilivery.

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to login into www.pureitwater.com and provide your feedback with respect to our service.

Rest assured of continued support always.

Regards,
Pureit Team

Hindustan Unilever Pure It — not replaced my battery from

SIR, i am Ramesh Chandra Sharma actually i have purchase pure it on dated 25.03.2009 and the consumer id is [protected]. your executive told us that it gives 1500 litre pure water but within 1 months its battery become red and your executive also told that in case of battery problem with in 6 months they will replace the battery free of cost but now no one is ready to take the resposibility and within one months maxim 400 liters water is used in our pureit filter. so this is your responsibility as well as duty to change the battery free of cost otherwise i can take serious action against the company.

Dear Bhaskaran,

This is in reference to your blog posted on consumercomplaints.in site regarding your concern on Pureit Complaint.

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to login into www.pureitwater.com and provide your feedback with respect to our service.

Rest assured of continued support always.

Regards,
Pureit Team

my pureit is not working properly

with regards
VE.SHARAVANAN
[protected]

i here by inform you that my compliant was not atteneded for changing my bettery your services is very poor . nobody comes to attend my complaint my complaint no:-c[protected]h and if your company will not responding my complaint i definitely take action towards your company and i will go to the consumer court.

yours sincerely,
dalip zala
ph.no:-[protected]

Hindustan Unilever/pureit — Replacement of Wrong product

Dear sir,
I have been using Hindustan Unilever water purifier, pure it brand, since March15th 2008.The germ kill battery of this water purifier needs to be changed after it purifies approx. 1500 liter of water. The germ kills battery of my water purifier normally run for three to four months.
Recently in last weak ofMarch’2010 I got the battery of my water purifier changed(order booked on 24th march) for which I was charged Rs.365.but within 10 days the germ kill battery become totally red(i.e. it was finished) and water filtration stops .now during these 10 days i would have hardly consumed 100 liter of water from the purifier.
I called the company customer care (helpline no. [protected]) and registered my complaint about getting wrong Germ kill battery. An executive from the company, who had replaced the said battery, visited my house to check the battery and told me that he will get back to me within 24 hours. But he neither came nor did he call me.I again called the customer care on 22 April to register my complaint (complain no. C[protected] and I was promised that my purifier battery will be changed free of cost within 24 working hours, but it doesn’t happen. I again called the customer care on 26 April and I was told that my purifier battery won’t be replaced and I will have to buy a new one. Further I was given a complaint no C[protected] and was told that someone will visit to check the battery. No one visited my house again but till recently I keep receiving massage from the company that my complaint has been attended.
My complaint against the company is that of poor product delivery and poor service. I have been given a wrong or faulty Germ kill battery and company should change it free of cost.

Regards
Abhishek Kumar
Customer ID: [protected]. Mobile no: [protected].
F-144/B, Mangal Bazar,Laxmi Nagar,Delhi-110092

Hi,
My Name is Brajesh Mehra, I bought pure it in Jan-2010, this was served good, but after 4 months Battery kitt has been faild. Then I purchased new battery kit in May 6, 2010. but after 10-11 day this new battery start showng red indicator on it. this mean change new battery. I made conmplaint to customer care but no respopnse till after 1 week. Very poor service.

On the time of purchsing, Pure it sales executive force me to buy this product however I allredy booked aqua guard (I had paid 500/- as advance to Eureka Forbs which is not refund to me till now). and Finally now I am reliase that I had taken a bad dicission to buy pure it.

Please replace battery kitt ASAP.
I am writing this complaint from my office and my customer id is not here, so when I purchse pure it my cell phone number was ([protected]), I know by this number you will be trak my customer ID number also. Please take action ASAP and give me new battery kitt.

My complaint Numbers are: C[protected], C[protected]
Contat Number is: [protected]

Pure It — NOT RESPONDING AFTER SEVERAL COMPLAIN TO CHANGE YOUR PURE BATTERY

WE HAVE ORDERED PURE IT BATTRY ON HELPLINE TWO TIMES.
IST COMPLAIN NO. IS MISSED.
2ND COMPLAIN: C[protected] DATED- 22/05

TILL DATE, WE HAVE NOT RESPONSED FROM THE HUL PURE IT TEAM. TODAY, AGAIN, WE LODGED NEW COMPLAIN.

3RD COMPLAIN: C[protected] DATED- 27/05

Dear Mr.Abhishek Kumar,

This is in continuation to our conversation and the concerns mentioned in your blog dated 02nd May 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 08th May 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

Pure It — Battery not supplied even after 40 days

Sir
i m Shyam having customer id [protected]
i hav ordered a battery kit on 14.05.2010
my order detail is S10/CNR[protected]

but till now i didn't get anything from your side including battery
i thought i were a valuable customer with a purchase of 17 units,
but not.

this is only to inform you people about the SERVICE from your side.

thank you.

Really service is very poor. I have an order for germikill kit before 8 days on [protected], but till today i have no received any replacement.

Thanks.
Sunil Goyal
Jaipur
Mob.:- [protected]

Dear Sir,
I forgot my consumer No. I have purchased one small pure it water purifier before one year. When we pored water into pure it for purification, water leak & comes out continuously through battery insertion hole. This problem comes after changed battery and all filters. Please send service engineer to resolve this problem.

Please also give address and contact No. of service centre of Muzaffarpur, Bihar.


Regards
K.N.Sharan
+91 [protected]
e mail: [protected]@yahoo.com

Dear Sir,

I am one of your customer. I have ordered for the Germ Kill kit on 2 July 2012 with reference to Order No. RFS/1934734. I got assurance for the delivery of GKK within 72 hours but it didn't happen. Again I called on 5 July 2012 & again i got assurance of the delivery of GKK. Then I called on 8 July 2012 & i came to know that as per your system the GKK is delivered while i have not received it. Your customer care executive again placed an order with reference to Order No. RFS/1962894. Till today i have not received any call from the technician. Please solve the problem.

Regards
Ankur Jain
e mail : [protected]@gmail.com

Same problem for me toooo... everyday i am keep on calling this guys... but non of them are bothered to cal back... unfit on service... i hv never seen this kind service anywhere...

if some1 hv the email id of the m.d. pls pass it off...

This product may be good… if people say so… but my experiencing has not been pleasant with this product. The only good thing is with this product is that it is backed by strategic and carefully planned Marketing team. Otherwise, it is a normal food grade plastic container. HLL knows very well how to sophisticatedly snatch money and make Indian customers fool.

I bought this Purit two week ago. Since the day one the chamber where the battery kit ends is leaking. Also, there is a gap when you fit it. I showed it the sales person who came to install it. He said that it will be okay when you fill it completely and requested us to give a call after 1 or 2 days if the issue persists.
Unfortunately, the leaking did not stop so was the gap. I called up the sales guy who sold it to us. He directly refused to come and see it. He wanted me to give a call to the callcenter and repot this issue. I was left with no option, kept calling for the last 7 days, many promises … till now no one has come to see it from HLL.
I would suggest if you have plan to buy it, think twice, … there are alternate to Purit available such as KENT GOLD or Eureka Forbes AquaSure. Eureaka forbes has got better service network.
They are not marketing their product aggressively than that of HLL… but you may think for alternate if you must buy a water purifier.
Regards, Anshuman

wanted to change the battery of Pure it water purifier marketed by Hindustan Lever are not even bothering to attend in case they are not able to service the product must not be allowed to be sold.

How can the company get along when it is not even able to cater the basic needs.,


Regards

Rahul Gupta

Dear Mr. Gaurav Kher.

This is in reference to your blog posted on consumercomplaints.in site regarding your concern on Pureit.

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to login into www.pureitwater.com and provide your feedback with respect to our service.

Rest assured of continued support always.

Regards,
Pureit Team

I am using your water purifier for last 3 years, but now I am suffering to get the battery kit, residing at Palluruthi near Kochi. Let me know the customer care phone no,
My Id is [protected]@gmail.com

Is your Water Purifier safe?

MD of Pure Slip Pvt Ltd says that no RO Water Purification System in the world can prevent entry of insects into the water tank? That is what he says about the dead insects found in their RO system being used by me.

I am discarding it now. If you can prove Pure Sip wrong I may think of considering your product.

I bought the purit set some six months ago. But now I am finding the job of changing the kit a herculian task. I have made at least six enquiries with the dhanbad office of hindustan uniliver. they have always been assuring me of changiong the kit in a day or two but it is yet to arrive even after 20 days. suggest me what should I do now as the set is luying defunct.
anil Ashutosh
Correspeondent - The Times of India
House no. J/32
Sindri (dhanbad)
Jharkhand
Pin-82812phone-[protected]

Even after repeated request over phone, for the past one week the broken tap is not replaced. (Message received from the call centre is you are not available in home). We are in home always. Pl arrange to replace the broken tap colour: maroon at the earliest.

K Mohammed Ali
F8 395 M K N Road, Alandur, Chennai 600 016
Phone : old no. 22341016
new no. 22321231 &[protected]

I had asked for the replacement of battary on 20th apr 09 request no.S 09-DLR [protected] Dt.20/4/09.I was told that they require 3 working days (by 22nd), but I requested make it earlier as it was urgent.In spite of that I did not get the replacement till now.(26th apr 09 8.10 PM).
Please advice the concern to respond to the customers on time and earn good name in the market.

Hi,


This has happened with me in the past as well, the battery kit for pureit that we use shows us as finished and whenever we call your call center our query has always been unattended until we retry for more than 3 – 5 times. Can you please let me know the status for my order ????? my details are as follows:

Name: RAHUL DEO CHHABRA

ADDRESS : 29-B, AYODHYA APPTMENTS, SEC – 13, ROHINI, DELHI

CONSUMER NO.: UNKNOWN

TEL NO.: [protected], [protected]

EMIAL: [protected]@chhabrachains.com; [protected]@nci.net.in

Would request you to kindly revert ASAP as we are surviving with unpurified pureit water.


Regards,

RD CHHABRA
[protected]
[protected]

Around PURE IT, all the glitters are not gold.
After sale service is very poor and nasty and our patience will be put under test to get the support. The battery is the crucial part in the functioning of the machine/PURE IT. The Company clearly knows the lapsed period of life of each battery fitted to the Machines which they sold. It is a great help to the customer, if the company rep. contacts the customer or even mail a letter or send a SMS to the mobile o[censored]ser, stating the availability of batteries and the need of replacement of it and cost of the new one along with the particulars of service they will render in this regard.
The people of HUL are more interested in selling of huge number of PURE ITs rather than providing after sale service to the customers. I don’t think the people of HUL-PURE IT are selfish to cut to an end of the user. I feel that, all of them must know about the customers, who bought the units, who fall in a dilemma of how to use the unit which is nothing but a plastic drum, if the battery replacement band is become reddish. And without replacement of the battery, the water is so harmful to users.
I suggest the people to make arrangements to give effective after sale service to get good fame among the users of PURE IT

Dear Suresh / K Mohammed Ali /Jayaprakash.m / Rahul Deo Chhabra,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

ist of all is there any body responsible in your company regarding some complaints there.

we order for change of batry on 13/10/09 . complaint no. C[protected]

when ever we spoke to your person on [protected] always one answer --- WE WILL DO IT.

BUT NOTHING IS DONE.

IF YOU WILL ASK FOR PHONE NO. FOR RESPONSIBLE PERSON, ANSWER IS WE ARE NOT AUTHORISE.


WHAT IS THIS ?????????


WHY

IT HAS BEEN NOT DONE AFTER 4-DAYS.>


PLEASE REPLY

improper water outcome

not functioning properly water flow is less

From 08.07.2008 we are complaining to change the Battery of Pureit water Kit they are not responding. Our ID is [protected] M.B. Palanivelu
Old No.16, New No.128,
Thulasingam Street,
Perambur, Chennai 600 011.
Tamil Nadu.

WE HAVE PURCHASED ONE PURE IT FILTER OF HLL FROM THEIR REPRESENTATIVE AT 277 / 1 MAHARAJA NANDKUMAR ROAD, ALAMBAZAR, KOLKATA 700035 SRL NO: RPM [protected].
WE HAVE REPEATEDLY ASKING YOUR SERVICE CENTERS AT KOLKATA TO CHANGE THE BATTERY OF OUR FILTER WHICH IS EXHAUSTED. BUT EVEN AFTER FOLLOWING UP REPEATEDLY FOR LAST 2 MONTHS NOBODY BOTHER TO CHANGE THE SAME.IT IS SURPRISING THAT COMPANY LIKE HINDUSTAN LEVER IS HAVING SUCH A BAD SERVICE.WE WANT OUR BATTERY TO BE CHANGED IMMEDIATELY OTHERWISE WE HAVE TO GO FOR SOME OTHER PROCEDURE.

I purchated one PUREIT-M05IWPS Maroon from Kolkata. My customer ID is [protected].

From last one I am making complain that bottom chember of the equipment broken and the for the said reason my filter is un-usable condition from the last one month.Pls note my complain nos

[protected]
[protected]
08775435
[protected]
[protected]

Nobody attend the call with replacement from last one month.
Is it company's support level?????

Pls get back soon with solution.

Regds,
Sarbajit Datta

From 08.10.2008 we are complaining to change the Battery of Pureit water Kit they are not responding. Our ID is [protected] model is RPOM[protected]

Abanti Maity
Ichapur netajipally
Dist - 24 pgs(N)
Pin - 743144

I am requesting for battery change since last 10 days. My ID no is :[protected].No response so far in spite of three reminders over telephone (Ph No: [protected]) first on: 27/04/09, then 01/05/09 and then on 04/05/2009.Can you explain why this happens?Is this your much publicized after sale service???? When you are going to take actions?


Swapan Chowdhury/[protected]

here i request need to change battery kit immediately.my addressis given below

J.SUDHAGAR
C/O SIVA SHANMUGAM
PLOT NO-3, ROSHINI NIVAS,
SUBRAMANIYA BHARATHIYAR NAGAR,
PAVENDHAR NAGAR EXTN
MOOLAKULAM,
NEAR STANSFORD INTERNATIONAL SCHOOL,
PONDICHERRY-10
MOBILE:[protected]

Dear Abanti Maity,

This is in reference to your blog posted on consumercomplaints.in site regarding your concern on GKB Delivery / Complaint Resolution.

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would aplogies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done upto your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services to pureit.[protected]@unilever.com or call up the helpline @ [protected]
Rest assured of continued support always.

Pureit Team

I had requested for a change in battery for the Purit Water Purifier of HLL. I was told that the cost of the same including delivery is Rs.315/-

The delivery boy who delivered on 12th Aug 08 handed over the batter and collected Rs.350/- and he has not given the address and also the receipt for the same when my wife was alone at home.

I could not understand that a company like HLL can send a delivery boy who is rude tot he customer and collect extra charges without giving the receipt also.

Will HLL look into the same and if necessary call me on my cell phone [protected] ?

I asked for a refill two weeks ago. I was assured of one immediately after 3 working days. I am still to see any sign of it. The call center is useless. I call them everyday and they repeat the same lines - that it will come by 8pm (the time they close the call center!). Of course, it never comes. Ask for the phone number of the shop that should service our area, and they don't even know it! Pathetic to say the least. While we would expect better responsibility toward consumers, this company appallingly seems to feel neither responsibility or accountability. It is atrocious. One doesn't know where to turn - can't believe its actually a corporate!!
Dennisa Davidson

plan 2 buy water purifier..
kindly send detail n also if possible giv a cal..
Thnk u

i bought the pureit but it is not good for drinking water because ants are going inside from the gap between two tanks.i reported tothe service person but no use.

on 20th of june -09 saturday i had purchased purit.There ' indication light switch cover "was little loose. but the sales man who bring purit told me to change within 2 worrking day.When we paid him money he told us that today i m providing u dillervely challan today & after making online regestry i will give u invoice on monday. Toaday 1 month is complete & still i had not received the bill of purit.I had called that guy so many time he told me to come at 8 pm & never came.

Worst after sales service. after several reminders, it is alsmost 29 days over i am yet to received the battery and tap. HLL name sullied because of the cheap call centre service. Very poor service i never experienced.

Please tell me how to remove the water from bottom portion of purit filter. whenever we clean filter some ammount of water remains there.

i had made call fro change my battery 10 days ago...but till now i ha dent got that...i had made 4 call
to customer care and 2 call to dealer but they are of no use...still iam struggling for new battery

so plz avoid pruit water filter if some want to buy

i had made call fro change my battery 10 days ago...but till now i ha dent got that...i had made 4 call
to customer care and 2 call to dealer but they are of no use...still iam struggling for new battery

so plz avoid pruit water filter if some want to buy

This product may be good… if people say so… but my experiencing has not been pleasant with this product. The only good thing is with this product is that it is backed by strategic and carefully planned Marketing team. Otherwise, it is a normal food grade plastic container. HLL knows very well how to sophisticatedly snatch money and make Indian customers fool.

I bought this Purit two week ago. Since the day one the chamber where the battery kit ends is leaking. Also, there is a gap when you fit it. I showed it the sales person who came to install it. He said that it will be okay when you fill it completely and requested us to give a call after 1 or 2 days if the issue persists.
Unfortunately, the leaking did not stop so was the gap. I called up the sales guy who sold it to us. He directly refused to come and see it. He wanted me to give a call to the callcenter and repot this issue. I was left with no option, kept calling for the last 7 days, many promises … till now no one has come to see it from HLL.
I would suggest if you have plan to buy it, think twice, … there are alternate to Purit available such as KENT GOLD or Eureka Forbes AquaSure. Eureaka forbes has got better service network.
They are not marketing their product aggressively than that of HLL… but you may think for alternate if you must buy a water purifier.
Anshuman

Dear Friend

I totally agree with you. Even i am going thru the same problem with PURIT.

I urge all the new buyers of PURIT and caution them with the complaints which everyone is facing. They have very bad service and same complaint as what has been registered by others. I am from bangalore and i had brought PURIT some one month back. It has likeage and over to it water does not come to last chamber. I am fed up of complaining to there customer care number and i get some unprofessional answer saying we have forwarded ur complaint and they will attend the same.

I want my money back and i go for some good product like EUREKA

Regaards
Rafiq

Complaint # [protected]

I WANT FROM ALL OF YOU WHOM COMPLAINT AGAINST 'PURE IT', NOW TELL ME WHAT IS THE REMEDY OF THESE TYPE OF BLUFFING FROM THE CONCERN COMPANY.CAN ANY ONE TELL THE REDEMTION TO ALL WORRIES.-SNS.RAJAN

oops!
one month &still I am not able to locate a serviceman NOR I get any response from the helpline!
Somebody with time should move the consumer forum!!!

Dear sirs.
myself kamal sharma purchased a purit water purifier on 16/3/09 vide bill no. RPB05E0685257; AT PERSENT MY KIT IS NOT WORKING . WHEN I MADE A REQUEST TO CHANGE THE KIT YOOUR PEOPLE ASKED ME THE ID NO., I WAS SIMPLY ASTONISHED BECAUSE I WAS NOT HAVING ANY SUCH NO. ON MY BILL; IN NYOUR RECORD IT WAS SHOWING ON ONE OF YOUR DLR AT LAMBRA, EVENTHOUGH I REQUESTED TO REPLACE MY KIT, YOUR PEOPLE CALLED ME DAY AFTER MY REQUEST i>e> ON 27.08.09; BUT DIDI NOT TUNDE UP TILL TO DAY HENCE I HV TO LODGE A COMPLAINT AGNST YOUR JALANDHR OFFICE, YOU ARE REQUSTED TO LOOK INTO THE THE MATTER IMMEDIATLY & ACT FAST, YOU PEOPLRE ARE PERSUADING MY FAMILY TO DRINK IMPURE WATER WHICH MAY CAUSE US SOME PROBLEM TO OUR HEALTH.
HOPING FOR FAST ACTION FROM YU R SIDE ASP
KAMAL SHARMA-[protected]

WE HAVE OLD MODEL WORTH 1500/00 OLD MODEL
WE NEED BATTERY BOTTOM WASHER OVEL SHAPE
PL SEND ONE THRO YOUR REP TODAY
R.RANGARAJ
COIMBATORE
[protected]

Kindly focus to Customer solution!

Thanks

Hi all thanks for the informations. I supposed to buy the same product, but now I understand the problems. lets go for something else, anybody have idea about other good water purifiying product, please let me know.

I asked for a battery replacement two weeks ago. I was assured of one immediately after 3 working days. I am still to see any sign of it. The call center is useless. I call them everyday and they repeat the same lines - that it will come by 8pm (the time they close the call center!). Of course, it never comes. Ask for the phone number of the shop that should service our area, and they don't even know it! Pathetic to say the least. While we would expect better responsibility toward consumers, this company appallingly seems to feel neither responsibility or accountability. It is atrocious. One doesn't know where to turn - can't believe its actually a corporate!!

i purchaged purit water purifier and it is having water leackage problem. so please take care of it. as soon as possible.

It is realy a matter of grate concern that the services of a company like HINDUSTHAN UNILEVER LTD is so poor that it is beyond ones imagination.

On 1st July 2010 placed order for a battery kit vide order No S10/DL[protected] ( their sms confirmed that the delivery will be made within 72 hrs, but nothing happened)

Again on 7th July 2010 complaint for non comliance was made vide complaint No. C[protected]. (Nothing happened within 48 hrs as promised)

Again on 9th July 2010 complaint for non comliance was made vide complaint No. C[protected].

But this time exactly at 18.23 hrs on 9th July received as sms stating that the complaint has been attended against Complaint No. C[protected] dt 7th July 2010.

And today ie. 10th July 2010, since morning I am trying their Contact No. NO ANSWER FROM THEM

I thing the company is taking their customers as for granted and that they can do anything according to their wish.

I will be waiting for another 7 days for the company to deliver the battery kit. Otherwise I will be constrained to take legal action against the company, at their cost and expenses.

DEEPAK SUKHATME
N-64/A, VISHNU GARDEN,
NEW DELHI-110018

(M) [protected]

Dt. 10TH JULY, 2010 12.15PM
PLACE: NEW DELHI

Respected Sir
Please Change battery My Purit ID NO[protected]
Cell:[protected]

H L L — LEAKAGE IN PUREIT WATER PURIFIER

THERE IS WATER LEAKAGE IN PURE IT WATER PURIFIER.THE LOCATION IS AT THE BOTTOM CORNER.THERE IS NO CRACKS

My complaint ID is [protected] ad complaint c[protected] i'm really disappointed with teh Purit it product itself, right from the day we bought it, it has some problem or the other. If you fill in the water or clean the top layer and replace it back it starts leaking, creating a hell lot of job for you to keep cleaning every 15 mins, its hell! i'm repenting for having bought it. i[censored] call up the help line, they say we;'ll send someone by 2 working days, i ve called up 15 times in past 3 weeks, but no one has turned up, every time u call up, they repeat ur address and ur number and the complaint registered but no action taken. Can some one help, i need my money refunded..its a utter waste, they still keep advertising in TV and outside Food World outlets..for more customers to fall prey to it...ridiculous.
Pls do the need full to me .

Rajeev Sharma

Pure it product is very nice. But my openion is dont buy Pur it. Because battery kit replacement service is very poor. If we call to customer care regarding this they would tell with in three working days the same will be changed. But it is not happening. I decided to throw it.I will go for other product. Pure it people are lier.

Harish

No the pure is product is faillure product, I bought on unit pure it but i am not satisifed about the performance
more over some small ants are ( ex : when you droped some sugar in your kitchen some ants are come and eat that type ) went inside the container particullarly last container (carbon polish container) when i use the watter the watter comming with the ants becuase the container not have tight container. so people avoid to use the pure it container.

Dear all, I m also Pureit Customer and i also have faced same problem but when i knew about process i got service on time so, u must take your customer ID and proper bill from the salesman and ask for proper process of the product.

Dear Mr. Nagasubramanian,

This is with reference to your comment on this website and the concern you have with the Pureit.

At the outset would apologies for the inconvenience caused to you due to servicing you from our end.

We are keen to have your concern addressed immediately.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear VINOD KUMAR,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

I'm Sundaram, 60 yrs old, physically challenged person. We are residing in Ondipudur, Coimbatore, Tamil nadu we have bought the kit in 2005. We were in Chennai until April 2008 and now shifted to Coimbatore. I booked for Battery on May 16, 2009. Till date we are not able to get the battery and service .so we are not using the pureit. if we contact the sales person he is not responding .If there is no service don't sell to us ...our family is suffering from Throat infection and allergy