PureIT / Hindustan Unilever Complaints & Reviews

sir,
i am a regular customer of R.K.traders which is located at ajnala, distt. Amritsar .i have purchased stock for my shop but most of the items of the stock are less . i have contacted mr. ramesh mahajan of R.K.Traders and he has given me the shortage items. but i have a cmplaint against hindustan unilever whose depot is in khanna that they are supplying the prducts in a wrong manner... i have contacted the drivers of the depot regarding this but they said that this is the mistake of depot officials. they do a lot of negligence. also they told me that the product shortage occur at depot ... plz help me.. and i thank Mr. ramesh mahajan who has given me the products.. i am amit from ajnala and my contact number is +91-[protected]

hello sir/mam.
i m from bharuch-gujarat.
i have my pure it & i bought it in february-2009.my complain is i m not getting proper service from your distributers.when i called them for demo, one boy came & give us super demo & said that they will give us free service every month till the end of a year, i was very happy & bought it at the very second day.but after selling it to us, he did not come for any service or not receiving our call.after 6 mnths means in june i called bombay customer care no [protected] & he said i ll get sallution for our bettery & pure it service with 3 working days.ha also gave me gujarat local helpline num [protected].there i called twice but there is a lady who did not here any of my complain.she just continue her talks & said that you will get your bettry within 3 wrking days but yet i did not get.i m deadly complaining against that lady who doesnt know any manners how to talk on phone while she is working as customer care executive.she is there for customers to help & solve their problems.she cant underestimate any of custmore or their call.first of all give her best training about her speech.then place her on customer care.your company is very best & top leveled company.but in the service its a very very bad.solve our problem as soon as possible if you are the best.

There is a big nexus in Bangalore - South. Kwality Ice creams are being sold more than MRP price. Conviniently vendors ( Kwality Sales peole - on Bycle ). They cut MRP on the wrapper and show a chart which has higher price ( 100% ) more and demand more money. We are forced to pay as carton doesn't have MRP details. Today, I'd a similar experience, I bought 2 candy ice cream MONGS COLA VANILLA, this chap charged me Rs.20/pc, later when I did some investigation MRP is Rs. 10/Pc. I think company is also involved in this big nexus . I don't understand why they don;t print MRP on the carton. It is an offence. Even if they print, they print in the area which can be easily cut by the local vendors and sell at higher price. We cannot fight with street vendors, end up by paying more. But somebody should act on these cheats. I'm ready to go to any extent to fight for my rights. Please help me ! I have proof to fight my case.

Shiv

Gentlemen,
Ref:- Customer ID NO.[protected]

I have contacted your help line No[protected] on[protected] for purchase of Water Filter duly requesting to send executive along with pureit water filter for purchase and reminded 3times .But no body approching me even today after lapse of 19 days.I canot expect such type of non response from reputed company.
Kindly take necessary action in this regard.
With Regards.
Yours Truely
M.V.Ram Mohan
H.I.G-I-A-193, Sagarnagar
Near Rajeswari Mess
Visakhapatnam-530045
Mobile No.[protected]

I HAVE PURCHASED YOUR PRODUCT "PUREIT" ON 20/7/2009 BUT WATER NOT FILTERED PROPERLY BECAUSE IN THE LOWER CHAMBER WE CAN SEE DIRTY WATER. IN THIS REGARD I LODGED COMPLAINT AT BILSPUR (C.G.) PUREIT SHOP AND ALSO SALES PERSON ROHIT SURYAVANSHI ON MOBILE NO.[protected] BUT THEY ARE NOT RESPONDING.

PLEASE INSTRUCT HIM TO ATTEND FOR RECTIFICATION.

CHETAN RATHORE
SARKANDA BILASPUR (C.G.)
DT. 23/07/2009
MOBILE NO.[protected]

Sir, I purchased PUREIT-M05 IWPS BLUE from veer chowk SWZ [mahaveer agencies] 26/257 Amba kripa Veer chowk Alwar Rajasthan 301001 India[TIN No. [protected]] on 30/06/2009 with invoice no IS09/730-1042. I gifted to my relative who live in mujaffarnagar (uttar pradesh). They are not able to install it. Please send your person to install this. For installing this contact the following
Inderjeet jham
plot no 51
street no 9
nale ke pass
gandhi colony
mujaffarnagar
[protected]

I bought a Pure It water purifier on May’09 being convinced by the brand name of Hidustan Lever, price of the product and the post sell service guaranteed by the agent. But I feel no sorry to say it failed completely on commitments and very upset about the disastrous service of the product.

On demo the agent told that the service, maintenance and cleaning are done by the pure it experts on a monthly of fortnight basis and the customer are not supposed to disassemble the item. But since purchase date nobody has turned out for the purpose. Call at the service helpline never works as there are always false commitments with pile of excuses.

I’ve no idea how to continue with the product in future. I would like to bring this issue to the upper management and would appreciate if any position feedback comes towards it.

I have called up the customer service number at New Delhi[protected] at least 6 times in the last 7 days since 11.07.2009. Every time the concerned executive(s) are goiving the same standardized reply-"your complaint is under processing & due to technical issues we are unable to sort it out immediately".

I have been hearing the same reply for the last 9 days & everytime I have been receiving a freash deadline within which my complaint will be addressed without fail.

Nothing has happened since then. My purifier is barely 1 month old(have purchased it in June), it is not working-the front panel has already become loose & there is no indication whether the water purofication process is at all happening or not.

With such a reputed brand such as Unilever, this is highly digusting.

To top it all, the nearny service centre is only 4 kms. away from my place(I stay at New Friends Colny, New Delhi) & the local service centre is at Kalkaji(as told by the call centre executive).

However, the call centre guys are not divulging any of the sevice centre details-their address/phone number, anything.

I am totally in deep trouble.

Demand legal action immediately.

Thanks & regards
Debraj Das

Hi. I travelling from Chandigarh to Kanpur through UCHAHAR exp A1(2C) coach & seat no 23 on dated 19th July. This coach AC is not effective at all. All the passenger are swatting. When we went to the ticket checker and relevant personal he told us that he ca not do any thing more. This coach AC is like this. May I request you to take care of this coach as early as possible. It is horrible to travelling through this coach.

Dear Sir,
I have purchased said product, in begaining all the function & water taste was normal but now after 6-7 months water taste is like lemon water, as per company i.e Pure it instruction when indication glow red then you have to replace the battery but battery indication is white so what exact problem in this unit we cant understand so please send your reperesentative to see the same Or tell us what is the exact problem for the same.

Thanks & Regards,

Sandesh Sonawane
Cell no. [protected]

17th July 2009, 09:40 hrs IST

Customer ID / Name ::[protected] SURESH

Dear Sir,

The Pure It water filter has been in use at our Home for a year or so.

Suddenly it has developed a leak and water is constantly pouring out of the Battery Level Indicator.

We are not able to contact any of your Authorised Service Centres and hence this e-mail to you.

Either give us your service guys contact number or pls ask them to contact on the number provided herewith.

Expecting an immediate response,

Thanks n Kind Rgds

Suresh
Flat # 6, Prithvi Castle,
31/15, North Crescent Road,
T.Nagar,
Chennai - 600 017
Tamil Nadu.
Mobile ::[protected]
E-Mail : [protected]@yahoo.com

I am from Mumbai. I requested for a new battery kit and was told that it will arrive within 3 working days. Its more than two weeks now but no one has turned up or called me up. Mean while I called their customer care 4-5 times and registered a formal complaint regarding their service. I was told that a senior executive from their side will call me on that very particular day but its 3rd day I am still waiting for their call.

I wonder how these people manage to keep their service so poor consistently!! Surely they deserve an award for this! Please buy Hindustan Liver products to know how worst a service can be.

Pure it, purification system has been purchased vide invoice no: IS08/JBP[protected], dtd. 06.12.08, Customer ID - [protected]. From last six days we are calling on help line no at MP:[protected] for replacement of bettery kit, but is it showing constantly engagaed & hence not able to contacted. On 24th June'09 we had contacted Pankaj Agencies, from where we had given delivery of the machine. Mr. Anil is giving assurance on the phone, but action is not taken till date. Now a days, due to the fully discharge of bettery & switched off the supply of water. Kindly arrange to replacement of battery kit ASAP.

Keyur Parikh
[protected]
[protected]

Sir, my name is amit gupta, and my customer id to company is [protected] and mobile no. is [protected]. although it is my personal request to all the people not to buy this product as there is not guarantee about the after sale service. they are showing Advertisement in TV channel to attract the new customers. but in fact they are found to be part of fraud. if they have no any stock for the part. then why they are selling the whole unit. it is better to shift to Eureka Forbe.

purchased pure it about 10 months back. company assured regarding regular service. but no body is comoing to change the filters and kit which they assured and pomoted before installing this purifier. Rather company sales representative are compelling to install their RO system and pay extra amount of Rs 8000/-. . and they do not want to service this instrument. So they are selling this product only to promote sale of their RO system and they will not provide good service for this RO system even as they have developed habit of betraying.

Reff: Customer ID No / Name.: [protected] / Gopinath

Sir,
“ Our company has purchased a Pureit water filter on 12/06/09. After two days o[censored]sage the water pending in the bottom chamber is in yellowish colour. Initially the quality of water was appreciated by ONGC medical department and safety department. Now the water is not purifying properly. The input water shows clear in colour, but the out put is yellowish in colour. This phenomenon is showing from 14/06/2009. I have made complaint to your pureit office at Belapur, New Mumbai, two time, but nobody is taking interest to come and rectify the problem. Please make arrangement to rectify the problem
at the earliest.”

The above complaint has given you and one of your representative came to our office and he failed. He said he will bring some another rectification instrument and will install it. But even after two weeks he is not able to locate the instrument and we all office people are in trouble. Initially the ONGC persons were interested to bye, but after seeing this phenomenon they are refusing to buy. If you have got any problem to rectify it, then please take it back and refund the amount to buy any other purifier.

A water purifier is supposed to serve the people by providing purified water as per the purification standards mentioned by the manufacturer. Here we have Hindustan Lever's pureit which lets insects (ants, mosquitoes etc) inside through the gaps between its chambers.
5 times complain has been lodged through their customer care, but solution was not there at all with them.

Here we seek a solution to fulfil the basic purpose a water purifier does, to give a pure drinking water.

I purchased Hindustan Unilever Pure it on 06/06/2009 and now the pure it is not working properly. I had do the compalint many time but the company is not responded in proper manner. Now till date the complaint is not rectified by the company.

My customer id is [protected] (Anindya Guha), installed your Hindustan leaver pure it on 30th april 2009. I lodged a complain to change my battery to customer care on 17th of june. They said that it would be replaced withen 48 hours. Then again I lodged complain on 19th of june since there was no replacement happened. Customer care told me that it will done by today without fail since we provide our service withen 72hrs of complain lodged. But as usual nothing had happened. Again I called there on 20th & I got answer from customer care that it will be done by 22nd of june. This is very much frustrating for me since I had to purchased water from outside from 17th of june & also keeping my all job aside I have to follow it up with your customer care. They are so much daring that when I threat them to complain upper level they said that they have no problem. I installed this pure it by watching media add & I thought that customer care would be as much as strong service provider as the company’s portfolio is. But this service provider is actually pathetic. So please try to replace battery as early as possible & also improve your customer care desk so that your customer get his confidence back.

PLEASE REFRAIN FROM BUYING HINDUSTAN UNILEVER PRODUCTS AS THEIR RESPONSE TO CONSUMERS AFTER SALES WAS VERY POOR IN FACT ZERO. EVEN FOR SMALL ISSUES LIKE BATTERY CHANGE / TAP REPLACEMENT ETC. YOU HAVE TO WAIT FOR ATLEAST 10 DAYS FOR THEM TO START RESPONDING OVER PHONE AND GOD ONLY KNOWS WHEN THEY ACTUALLY ATTEND TO THE PROBLEM. MOREOVER THE WAY THEIR CUSTOMER SERVICE RESPOND IS IRRITATING, SO GENERAL PUBLIC ARE HEREBY CAUTIONED NOT TO SUPPORT THEIR PRODUCTS ANYMORE.