Claimed

PureIT / Hindustan Unilever Complaints & Reviews

3.2
Last updated Feb 25, 2024
Complaints 1719
Resolved
1061
Unresolved
658
Quick Links
Statistics
Share
Contacts

File a complaint to PureIT / Hindustan Unilever

Having problems with PureIT / Hindustan Unilever?

File a complaint and get it resolved by PureIT / Hindustan Unilever customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
PureIT / Hindustan Unilever
Customer Service Contacts

PureIT / Hindustan Unilever Phone Numbers

Toll free
1860 210 1000
114
91
Phone
+91 92 4310 0100
68
65
+91 92 3050 0500
42
30
+91 22 3983 0000
19
34

View more phone numbers

Mobile
+91 92 4610 0100
43
37
Fax
+91 22 3983 2413

PureIT / Hindustan Unilever Websites

PureIT / Hindustan Unilever Head Office Address

Unilever House, B. D. Sawant Marg, Chakala, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India
400099

PureIT / Hindustan Unilever reviews & complaints page 78

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
M.V.Ram Mohan
from Pune, Maharashtra
Report
Copy

Non Response of Help line

Gentlemen,
Ref:- Customer ID NO.[protected]

I have contacted your help line No[protected] on[protected] for purchase of Water Filter duly requesting to send executive along with pureit water filter for purchase and reminded 3times .But no body approching me even today after lapse of 19 days.I canot expect such type of non response from reputed company.
Kindly take necessary action in this regard.
...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
C
CHETAN RATHORE
from Delhi, Delhi
Report
Copy

FILTER PROBLEM

I HAVE PURCHASED YOUR PRODUCT "PUREIT" ON 20/7/2009 BUT WATER NOT FILTERED PROPERLY BECAUSE IN THE LOWER CHAMBER WE CAN SEE DIRTY WATER. IN THIS REGARD I LODGED COMPLAINT AT BILSPUR (C.G.) PUREIT SHOP AND ALSO SALES PERSON ROHIT SURYAVANSHI ON MOBILE NO.[protected] BUT THEY ARE NOT RESPONDING.

PLEASE INSTRUCT HIM TO ATTEND FOR RECTIFICATION.

CHETAN RATHORE
SARKANDA BILASPUR (C.G.)
DT. 23/07/2009br...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
rajeev kalra
from Jammu, Jammu and Kashmir
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

need to be assembled at home

Sir, I purchased PUREIT-M05 IWPS BLUE from veer chowk SWZ [mahaveer agencies] 26/257 Amba kripa Veer chowk Alwar Rajasthan 301001 India[TIN No. [protected]] on 30/06/2009 with invoice no IS09/730-1042. I gifted to my relative who live in mujaffarnagar (uttar pradesh). They are not able to install it. Please send your person to install this. For installing this contact the following
Inderjeet jham
plot no 51
street no...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Santanu Karmakar
from New Delhi, Delhi
Report
Copy

Pure It – Disastrous service

I bought a Pure It water purifier on May’09 being convinced by the brand name of Hidustan Lever, price of the product and the post sell service guaranteed by the agent. But I feel no sorry to say it failed completely on commitments and very upset about the disastrous service of the product.

On demo the agent told that the service, maintenance and cleaning are done by the pure it experts on a monthly of fortnight basis...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
D
Debraj Das
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

The water Purifier is not working at all & it is barely 1 month old. Getting no service.

I have called up the customer service number at New Delhi[protected] at least 6 times in the last 7 days since 11.07.2009. Every time the concerned executive(s) are goiving the same standardized reply-"your complaint is under processing & due to technical issues we are unable to sort it out immediately".

I have been hearing the same reply for the last 9 days & everytime I have been receiving a freash deadline...
Helpful
Be the first one to find this review helpful
Found this helpful?
10 Comments
Report
Copy
F
Fariyad Ali
from Mumbai, Maharashtra
Report
Copy

AC is not effective in 2AC coach

Hi. I travelling from Chandigarh to Kanpur through UCHAHAR exp A1(2C) coach & seat no 23 on dated 19th July. This coach AC is not effective at all. All the passenger are swatting. When we went to the ticket checker and relevant personal he told us that he ca not do any thing more. This coach AC is like this. May I request you to take care of this coach as early as possible. It is horrible to travelling through this coach....
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
S
Sandesh B.Sonawane
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

water taste as like lemon water

Dear Sir,
I have purchased said product, in begaining all the function & water taste was normal but now after 6-7 months water taste is like lemon water, as per company i.e Pure it instruction when indication glow red then you have to replace the battery but battery indication is white so what exact problem in this unit we cant understand so please send your reperesentative to see the same Or tell us what is the exact problem...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Paul Rajkumar
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Water leakage at the "Level Indicator"

17th July 2009, 09:40 hrs IST

Customer ID / Name ::[protected] SURESH

Dear Sir,

The Pure It water filter has been in use at our Home for a year or so.

Suddenly it has developed a leak and water is constantly pouring out of the Battery Level Indicator.

We are not able to contact any of your Authorised Service Centres and hence this e-mail to you.

Either...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nishant
from Mumbai, Maharashtra
Report
Copy

Pathetic Service

I am from Mumbai. I requested for a new battery kit and was told that it will arrive within 3 working days. Its more than two weeks now but no one has turned up or called me up. Mean while I called their customer care 4-5 times and registered a formal complaint regarding their service. I was told that a senior executive from their side will call me on that very particular day but its 3rd day I am still waiting for their call.

I...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Pure it, purification system has been purchased vide invoice no: IS08/JBP[protected], dtd. 06.12.08, Customer ID - [protected]. From last six days we are calling on help line no at MP:[protected] for replacement of bettery kit, but is it showing constantly engagaed & hence not able to contacted. On 24th June'09 we had contacted Pankaj Agencies, from where we had given delivery of the machine. Mr. Anil is giving assurance on the phone,...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
amit gupta
from Bengaluru, Karnataka
Report
Copy

No available of part(Battery)

Sir, my name is amit gupta, and my customer id to company is [protected] and mobile no. is [protected]. although it is my personal request to all the people not to buy this product as there is not guarantee about the after sale service. they are showing Advertisement in TV channel to attract the new customers. but in fact they are found to be part of fraud. if they have no any stock for the part. then why they are selling the whole unit. it...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Sukhdev Lekhi
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

poor service, tact to install RO system

purchased pure it about 10 months back. company assured regarding regular service. but no body is comoing to change the filters and kit which they assured and pomoted before installing this purifier. Rather company sales representative are compelling to install their RO system and pay extra amount of Rs 8000/-. . and they do not want to service this instrument. So they are selling this product only to promote sale of their RO system and they...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
G
georgemphilip
from Mumbai, Maharashtra
Report
Copy

Outlet water becomes Yellowish in colour

Reff: Customer ID No / Name.: [protected] / Gopinath

Sir,
“ Our company has purchased a Pureit water filter on 12/06/09. After two days o[censored]sage the water pending in the bottom chamber is in yellowish colour. Initially the quality of water was appreciated by ONGC medical department and safety department. Now the water is not purifying properly. The input water shows clear in colour, but the out put is yellowish...
Helpful
Be the first one to find this review helpful
Found this helpful?
4 Comments
Report
Copy
M
Manoj K
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Insects getting inside the water purifier

A water purifier is supposed to serve the people by providing purified water as per the purification standards mentioned by the manufacturer. Here we have Hindustan Lever's pureit which lets insects (ants, mosquitoes etc) inside through the gaps between its chambers.
5 times complain has been lodged through their customer care, but solution was not there at all with them.

Here we seek a solution to fulfil the basic...
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
R
RITU SHARMA
from Delhi, Delhi
Report
Copy

REGARDING NON COMPLIANCE OF COMPLAINT

I purchased Hindustan Unilever Pure it on 06/06/2009 and now the pure it is not working properly. I had do the compalint many time but the company is not responded in proper manner. Now till date the complaint is not rectified by the company....
Helpful
Be the first one to find this review helpful
Found this helpful?
6 Comments
Report
Copy
A
anindya guha
from New Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

replacement of battery

My customer id is [protected] (Anindya Guha), installed your Hindustan leaver pure it on 30th april 2009. I lodged a complain to change my battery to customer care on 17th of june. They said that it would be replaced withen 48 hours. Then again I lodged complain on 19th of june since there was no replacement happened. Customer care told me that it will done by today without fail since we provide our service withen 72hrs of complain lodged....
Helpful
Be the first one to find this review helpful
Found this helpful?
17 Comments
Report
Copy
S
S. Ramachandren
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Response to Consumer Complaints

PLEASE REFRAIN FROM BUYING HINDUSTAN UNILEVER PRODUCTS AS THEIR RESPONSE TO CONSUMERS AFTER SALES WAS VERY POOR IN FACT ZERO. EVEN FOR SMALL ISSUES LIKE BATTERY CHANGE / TAP REPLACEMENT ETC. YOU HAVE TO WAIT FOR ATLEAST 10 DAYS FOR THEM TO START RESPONDING OVER PHONE AND GOD ONLY KNOWS WHEN THEY ACTUALLY ATTEND TO THE PROBLEM. MOREOVER THE WAY THEIR CUSTOMER SERVICE RESPOND IS IRRITATING, SO GENERAL PUBLIC ARE HEREBY CAUTIONED NOT TO SUPPORT...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
H
H. SUBRAMANIAN
from Jaipur, Rajasthan
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

LIRIL AD IS INDECENT; HAMAM AD IS ANNOYING AND PUREIT AD IS IMPRACTIBLE BY CONSUMER

The Liril 2000 Soap Ad in TV Media is totally indecent and should be withdrawn immediately.
2. The Hamam Soap Ad in TV Media is absurd, irritating and annoying.
3. The Pureit ad of asking the consumer to prove about the so called availability of their safety features to win Rs.1.00 Crore is impracticable and amounts to cheating the consumer because the consumer has to spend money for purchase which no consumer can practically...
Helpful
Be the first one to find this review helpful
Found this helpful?
8 Comments
Report
Copy
S
S. Ramachandren
from Mumbai, Maharashtra
Report
Copy

Replacement of Tap

I have made a Complaint on 25th June 2009 regarding replacement of Tap which is damaged.
I have been told that the Tap will be changed within next 3 days. Despite my 1st reminder on 29th June 2009 and subsequent reminders nothing had happened so far.

I strongly recommed to general public don't go for this Brand where there is no proper response after sales.

Regards,
S. Ramachandren...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Amitava Chowdhury
from Bengaluru, Karnataka
Report
Copy

Replacement of Battery Kit, Servicing

Dear Sir,

I hope you will take care of this complaint. I have requested for a replacement of the Germ Kill battery Kit for Pureit Water Purifier. It has been 2 weeks that the request was placed and still now the company has not taken any initiative to replace and service the purifier. I have called the Customer Care people 4 times and no one has taken the request seriously. I am staying in Bangalore and i feel this way of...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy