PureIT / Hindustan Unilever Complaints & Reviews

I have made a Complaint on 25th June 2009 regarding replacement of Tap which is damaged.
I have been told that the Tap will be changed within next 3 days. Despite my 1st reminder on 29th June 2009 and subsequent reminders nothing had happened so far.

I strongly recommed to general public don't go for this Brand where there is no proper response after sales.

Regards,
S. Ramachandren...

Dear Sir,

I hope you will take care of this complaint. I have requested for a replacement of the Germ Kill battery Kit for Pureit Water Purifier. It has been 2 weeks that the request was placed and still now the company has not taken any initiative to replace and service the purifier. I have called the Customer Care people 4 times and no one has taken the request seriously. I am staying in Bangalore and i feel this way of...

Dear Sir,

I am a customer of the above said product and my customer id is [protected].

I had ordered for a battery for my water filter over phone at the company's customer care number on 17.06.09 and I was informed by the representative that I will receive my battery by 3 working days that is by 20.06.09 and the cost of the battery will be Rs. 365/- (for 1500 litres of water).

I did not receive...

It's been 10 days since we have been contacting them time and again for the replacement of our batteries but there has been no response. Neither is the quality of batteries up to the mark. In every 2 months we have to replace the batteries which cost a high amount Rs. 375 (They don't give bills also). Previously some days back we even saw some particles in the purified water. Is this the kind of service that is expected from a HINDUSTAN...

Hello,

I am trying to reach you over your contacts[protected] and [protected]) for last two days. But I am not getting proper response like I got earlier.
I just want to launch a call to rectify the problem in Pureit machine. The water is not coming out from the top tank and so we are not getting the purified water.
Below given is my contact number and address is

NO 5868 PALAYAM PILLAI NAGARbr...

We have purchased Pure It Water Purifier by seeing its Brand Name ( Hindustan Lever). We regret to inform that inspite of our several reminders with your Service people here at Coimbatore they never attended our complaint. Inspite of all your advertisements in media, if after sales service is poor and negative we feel sorry to say that it is not worth purchasing this product....

From: Mrs. Tecla Macarthy

C/o. Mr. Nelson Macarthy

Vasai (East)

Mob: [protected] / [protected]



Date: 19.6.2009



To,

The Manager / Customer Care

Hindustan Unilever Limited

Mumbai.



Dear Sir,



Ref: Pure it Sr No. RPB[protected] purchased...

I HAVE BEEN REPEATEDLY CALLING THEIR HELPLINE SINCE 2 ND JUNE FOR A BATTERY REPLACEMENT. THEY HAVE STILL NOT REPLACED IT. I SPOKE TO THEIR SUPERVISOR ON 16TH. INSPIOTE OF ALL THIS THEY HAVE NOT REPLACED IT....

I am having Hindstan Lever Pure it water filter and the battery is Due for change I have been tryinng the Help Line Number [protected] from 16th June 2009 Moring to Till evening but the number continus engage....

I have purchased pure it water filter from you, and after 6 months i saw the battery indicator showing red mark, as it was told that one battery kit filters 1500 liters of water, but when i changed the battery first time after that the kit only worked for 2 months, approximately it must have filtered not more than 150 liters of water. Because during first six months the use was excessive because of guests in my house, even though the battery...

Firstly, there are no contact details mentioned on the website against franchisees distributing Pure-it water purifiers (at least I could find none in Hadapsar area of Pune). One has to personally go to the franchisee and register his/her request for after sales support..I registered my request for a replacement battery on 4th June. I was told the replacements were out of stock and would be delivered within 2 days. I have still not received...

Dear Sir,
My ID. No. [protected].I had ordered many times for a battery replacement for the purit water filter last two months and till date I have not received any replacement. I have been calling the helpline and I get the assurance of it being delivered, but?? I am really sorry to say that the service is one of the worst and 3rd rated, people handling the service don’t know how to talk nor they know what customer service is.br...

My name is Dilip Kumar I have purchase a Hindustan Uniliver Pureit in nearby 20th April. From your advertisement we have known that pureit gives us 1500 liters water as save as boiled water but within two months our germ kill battery has became red. In the pureit warranty details you assured us that in addition you cover the customer with a 6 months warranty against manufacturing defects & my case is nothing but a manufacturing diffect...

My experience with Hindustan lever Pure it water purifier has been a nightmare, they have been advertising that protect your family from various diseases by installing this water purifier, the trouble starts once you fall for this advertisement campaign from this point..as for the functioning there is not any issue but when it comes to service the experience is tormenting.My sincere advise to people would be think 10times before deciding...

I am Bhushan Parab I bought pure it Hindustan Unilever Product From Jalaram Agency Bhayander (West) Thane 401101 on 15 Jul-08 After 5 month I have change my pure it battery kit.Now after 7 month the pure it is non-working properly So I went to above mention vendor and described my problem So after that they sent one of there staff with me check the problem. When there staff is come to my home & check the product he realised that battery...

I have ordered for change of battery 19th Feb[protected] After not receiving the battery i have again on 28th March i have reminded for batterery change[protected] I have complaned for the third time on 23rd May(095RB1944) but no one has come to change the battery. Is this the way you people are giving service? What is the use of selling the product if are not able to give service in time? I really fill sorry for a reputed company like...

Despite repeated approach/booking chlorine battery not replaced. Hazzardous for health. Total inaction on the part of service personnel.

Customer ID- [protected]
Contact no.- [protected] /[protected] / [protected]
Address: 62/2 Kashinath Dutta Road.
Pin Code: 700 036
City: Kolkata....

Distributor in Tirunelveli, refuse to delivery the battery kit to my residence as they needs Rs.365 for battery kit and extra for delivery charge. But in website and the customer care executive say the price as Rs.350 plus Rs.15 delivery charge. This is getting repeated quite often. Last month they got Rs.385 in my absence from my home. This issue needs immediate attention and the company should have control and proper monitoring over the...

Dear Sir/ Madam;
Since a week, the complaint is already logged in for battery change but with no response. Customer ID no. [protected], germkill battery of the purifier has turned red by colour. It means that it requires urgent replacement.

Attention by;
VPS Dhama
Fire Officer, BFS
2D/36/9, Bhilai Nagar,
Distt. Durg(Chhattisgarh)
Pin 490 006
Mob.[protected]...

Sir,
You are marketing hindustan Unilever "Pureit" perhaps the first of its kind.
You are unable to provide AFTER SALE SERVICE to "DEMOSTIC PRODUCT".
Demostic means Servise at door..
Particularly at odd hours morning, evening, sundays holidays etc.
I refer to my complaints for checking the unit if it requires to replace some parts such as battery etc.

1.complaint no. not...