PureIT / Hindustan Unilever Complaints & Reviews

Ilove all product

I don't like the above mentioned ads... like HAMAAM SOAP ad- MOM SENDING HER DAUGHTER TO BUY SOAP, PUREIT ad Rs.1.00 Cr challenge ad... all these non-sense stuffs irritate and give headache... An
ADVERTISEMENT should be a reasonable one and that too must be delivered to all in a pleasant manner..

Hamam soap ad shows all possible psychologically weak aspects, creating a sense of fear and confusion. this ad is more of blackmailing the consumer.

I love HUL products...

Dear sir

My family members all used this product " Hamam", We are also very proud to use this, the same was recommended to our friends, If you want to improve your business more you can offer gifts like Horlicks & Bournvita . It will definitly improve & consumer also happy.

It is very nicy soap is not affect any thing in soap

i need hamam soap

talktime of RS 20 not given

i have bought 500 gm sunlight 2 pkts.i entered the secret code given inside the packs, but no recharge given.it says wrong code given but i put that for first time.do the needful

Dear Amitava Chowdhury,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Pure it — water not coming in the tank

Hello,

I am trying to reach you over your contacts[protected] and [protected]) for last two days. But I am not getting proper response like I got earlier.
I just want to launch a call to rectify the problem in Pureit machine. The water is not coming out from the top tank and so we are not getting the purified water.
Below given is my contact number and address is

no:5868 palayam pillai nagar
ayanavaram
chennai :600023

Pure it — water is not coming out from tank

Hello,

I am trying to reach you over your contacts[protected] and [protected]) for last two days. But I am not getting proper response like I got earlier.
I just want to launch a call to rectify the problem in Pureit machine. The water is not coming out from the top tank and so we are not getting the purified water.
Below given is my contact number and address is

n0 5868 palayam pillai nagar
ayanavaram
chennai 600 023

hindustan lever pureit water purifier — battery replacement and tap replacement

dear sir

I have ordered for a batter and a tap replacement on 14 th Aug2008 and further remainded on 19th Reference No 1chN[protected] and till to day it has not been dispatched
with this regard i have contacted you manager over Mobile No.97906895 I brought this product because of Hindustant Lever s High reputation kinldy expdiate the action

with warm rgds

ernest

hindustan lever pureit water purifier — not attending complement about battery cit

battery it is not available on time after giveing compliant also they dont bother, battery kit have to replece in 30 to 45 days.

We have purchased Pure It Water Purifier by seeing its Brand Name ( Hindustan Lever). We regret to inform that inspite of our several reminders with your Service people here at Coimbatore they never attended our complaint. Your service is very poor and negative we feel sorry to say that it is not worth purchasing this product.

I am one of the customer of water pureit. I want to replace the battary but no positive reply from your salesman.They are always said battary stock is not available.Whats it? YOURS SERVICE IS VERY VERY POOR.
Because of that i told to another members.PLEASE DO NOT PURCHASE WATER PUREIT.

We had purchsed Hindustan Lever's Pureit water purifier one year back.Within one month o[censored]sing it we had purchased 2 more.Its indeed a revolutionary product true to HLL's Brand name.But iam really sorry to say that the after sales service for the product is simply pathetic.One has to really slog to get the Service Centre details or the contact number for any service issue.Let me share my experience.I had gifted one pureit to my parents who live in 15-3-87, Palaparthi vari street, NTR Colony, Narsapur-West Godavari-A.P.I have been calling at a mobile number ([protected]) provided to me for service request.Since last 10 days the concerned person is giving me lame execuses for the delay in attending the call.When i was insistent on providing me the contact number of a company representative i was given the mobile number of Mr.J.S.Kumar [protected].I had spoken to Mr Kumar and he is not able to tell me that the given mobile number ([protected]) belongs to whom but then how come Mr Kumar's number was with him?Why is he not disclosing his name and agaency name?Is it that HLL doesnt believe in customer service?Surprisingly even ur Helpline was not able to provide me complete details of the service centre at Narsapur.They had given me only the agency name.-Sridevi Srinivasa Agencies-HLL;Y.N.K.V Hall Street, Narsapur.This means i have to find the rest of the address & even contact number on my own.Is it thats what we call -Customer Service??I really cant believe that a company like Hindustan Unilever doesnt maintain the complete details of its stockist/service centre.I believe it does.But people on ground are playing and framing their own rules.Its high time that something has to be done and bring back the glorious credibility that was associated with Hindustan Unilever .

Regards,
B.Raja
[protected]

i purchesedpure it 10/10/2009. but the water is souil .i complinted 4timesbut no body turn up . this is the bad service and bad product

Pureit Water Filter — BATTERY CHANGE

sir

several times i call the purit centre for replacement of battery kit but there is no information from them

I HAVE BEEN SO MANY TIME REPEATEDLY CALLING THEIR ENGINEER NOT FIT BACK PROPERLY,
I PURCHASE ON 28TH APRIL 09 AFTER 1 MONTH FEW DAYS M/C BATTERY NOT WORKING, MY CUSTOMER ID [protected] . I REQUESTING YOU TO PLEASE SEE THE ABOVE MATTER AS SOON AS POSSIBLE .

THANKS & REGARDS
CHANDRAJIT CHAKRABORTY
87A/18, BOSE PUKUR ROAD
FLAT NO-1A
KOLKATA 700 042
MOB-[protected]

Replacement of Battery
Sir,

I have ordered for replacement of Battery on dated 20.10.2099

I have made several Phone Calls to your Helpline No.[protected]

Till date, neither the battery is replaced nor received any response from your side.

I am very much upset for not giving any type of service once you have sold the Pureit Water Filter.

Kindly send your Service Representative along with New Battery
immediately & oblige.

Thanks
RAM MILAN
([protected])

Dear Mr. Ram Milan,

This is in reference to your blog posted on consumercomplaints.in site regarding your concern on GKB Delivery

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services to pureit.[protected]@unilever.com or call up the helpline @ [protected]
Rest assured of continued support always.

Regards,
Pureit Team.

I registered for replacement of battery costing Rs.510/- on 19.09.2010. It was asssured by representitives of M/s Pureit that the battery will be replaced before 20.09.2010 evening. On enquiry on 20.09.2010 it came to light that no booking was made on 19.09.2010 and that booking for replacement of battery was registered and that it was assured that battery will be replaced by 21.09.2010 evening. On enquiry today(21.09.2010) the representatives of M/s Pureit are not certain as to when exactly the battery will be replaced.
The deteriorated service of the company will definitely cost its customers leading to loss of customers. Will the concerned take remidial action to set right the delay in attending to the customer needs.
My Ph;[protected] Address:881/F, II Stage, WOC road, Bangalore 560086.
My email id: [protected]@gmail.com

Battery Change

we've been trying to reach you since morning for the battery change, but in vain.

I am daily ringing to water pure it helplines for battery replacement but anyone not responding from last 4-5 days

sir!
i having a pure it watre filter. its buy from your safe water zone - alambag, lucknow, U.P. but in present time my new address is your safe water zone aliganj, lucknow, U.P. my problem is - all paper are missing and in nearest time my pure it bettery is time out. then how can replace it.

As I am a customer for pure it, this is second time going to change the candle, as the life span of the candle is very short. In this scenario, not possible to change the candle in every after 2-3 months. Please take it as a remedial measure to satisfy the million of customers.

Battery is not working and nobody is responding to calls on helpline.

I have ordered for recharge battery on 30 th oct 2009 but no respond till now.in between i made call to helpline twice, but there was no response.this is very poor management from pureit.

Hindustan lever is providing sales after service for its kit change never expected it from big brand name like it. to buu pureit is a mess, go for some other...

battery is not working and some leakage water from the system. I need your help my cell nmo [protected] and [protected]

The battery of my PURE IT is down and there is some leakage in the system also. We need urgent help of your service personnel's help for both changing the battery and also to stop the leakage.

Please send the service personnel immediately.

P V Jayakumar
Powa, Mumbai
Mob. [protected]

Dear. Vikram Singh,

This is with reference to your comment on this website and the concern you have with the Pureit.

At the outset would apologies for the inconvenience caused to you due to servicing you from our end.

We are keen to have your concern addressed immediately.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Mr. Dilip Kumar,

This is in reference to your blog posted on consumercomplaints.in site regarding your concern on GKB Delivery

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services to pureit.[protected]@unilever.com or call up the helpline @ [protected]
Rest assured of continued support always.

Regards,
Pureit Team.

Dear. Sk Biswas,

This is with reference to your comment on this website and the concern you have with the Pureit.

At the outset would apologies for the inconvenience caused to you due to servicing you from our end.

We are keen to have your concern addressed immediately.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear. Mohan Ghongate,

This is with reference to your comment on this website and the concern you have with the Pureit.

At the outset would apologies for the inconvenience caused to you due to servicing you from our end.

We are keen to have your concern addressed immediately.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

I want pure it water purifier BATTERY

my mobile [protected]

kukatpally

hyd

ap

From last 05 (Five) Days i am trying service person's mobile no. but he is not responding.
This complain is from Bilaspur (Chhattisgarh) 495001.

I need new battery Kit
Since, i have kept this at my Reebok Showroom.
For My customers but i am not able to provide the safe drinking water, but from last five days i am not
able to provide.

My Contact Add.:- D G House, C/o. Reebok Showroom, Link Road, Shrikant Verma Marg, Bilaspur (C.G.)
[protected], , [protected]

Regards,
Gaurav

Pure-it – Battery Replacement

I purchased Pure it water purifier 4 months ago. When I was ordered to purchase it, they sent it within one day. We were really surprised to have a service provided by them.

But after 4 months, when its battery needs to replace, I called 5 times continuously for five days (From 30th Nov-4 Dec 09) on its given helpline no. for Gujarat that is –[protected]. Their always response was to send it within 2 or 3 days. But they didn’t deliver till now. Then what should i do now? My address is-

C/O Ravindra Kumar
Q. No. – D4/5, Birla Copper Township
Dahej, District-Bharuch, PIN-392130
Gujarat

Mobile No.- [protected]

i have also tried to get the battery through the helpline number [protected] for the last 10 days but they are not responding.

I want a battery for pure it but no responsible number for contact

i complaint 3 times at last 4 months to change the battery but no responce bad maarketing for pure it i request all dont use pure it cause of bad maarketing & careless ness of pure it

I complained about the change of battery about two weeks ago.the complaint no. is C[protected].I was assured by an ensuing sms that the battery will be replaced within 72 hrs.But it never happened.In the mean time, I reminded several times on the concerned helpline no., but all I received was only assurance, without any action.On the other hand, I received call from a person from pureit, explaining that if I have to change the battery, i will have to do it on my own.This is extreme shameful and obnoxious for a company like Hindustan lever.It is all fake and exposes the inefficiency of the company and apathy towards the customers.

Dear Sir/Madam,

I am totaly unhappy with the kit replacement service of Pure it. i am staying at lonavala, pune, at the time of purchase in the year May 2009 from Chinchwad, Nasik Phata, Distt-Pune, we were kept in dark about the service charges for changing kit. when i spoke with customer care executive dated on 9th March 2010 said if the service executive asks u service charges dont pay him and call us.Service supplier not ready to speak with customer care saying they people are like that they dont mention the service charges but u have to pay it, then when i called 10 times continuously to Pure it customer care no body responded on it on the same day immediately dated on 09th March 2010.

Please at the time of purchasing mention the customer clearly about the service charge of Rs.50 & do not goofed us.You can not decive customer to sale ur product.keeping ur helpline 24 Hours out of service.

Help-Line number that i tried : [protected] (Dated on 9th March 2010, 08 times i dialed) & [protected] (Dated on 9th March 2010, 02 times i have dialled this number)
This product is good but the customer care & service is worst...Dont go for this product

i have pure it in my home more than one years..but it not working properly, . i want to replace new one, , , , otherwise to be repair the particular parts...waiting for ur reply.. thk u..

i want helpline number..from jaipur city...for service my pureit

Since 7th march 2010, I am contating throgh Karnatak Help line for replacement of battery. Nothing is done so far. I have lodged copmplaint to through web site channel, but no response. Now I have become helpless customer. I pray god to give us enuogh strenghth to tolerate harrasement caused to me due to careless service caused to me - Ramesh Itnal Dharwad 580008, (Mob [protected], PH - [protected])

Dear Pure it,

As you see in complain, each & every one doing complain, after your purchasing Pure it,
I have face problem since last one year when I have pur. this,
When my battery ends, I am doing complain after 8 to 10 days tewy took my complain & sort out .
In between this day my family use other sorce for water Purifing.

So I hope next time no problem we face.
Pls. do some needful in this case.

Ashish from Delhi.

Dear Pure it team,

I have called for demo of pure it water filter, after knowing all features through your website. But the executive comes and say that there are two types of filter.
1) With direct water flow facility with water capacity 18 liters(9 above n 9 below filtered water) cost Rs 3200/-
2) Manual water filling with water capacity 9 liters(9 above) cost Rs 2000/-

The thing is why your team is not disclosing this on websites and not even on the broucher, just saying that it cost for affordable price 2000/-. There should be clarity at least on website so that we know all the features. As in the case of other companies where they have shown all products with price list.

Once i heard the complaint from our neighbor against Pure it in regards of booking germ kill kit. But now i am seeing a list of it. People will not write just simply after they got fed up they adopt to complain. Hope these complains will come in positive criticism.

Thank you,
with regards
Md Zulfieqar Ali

sir
i am running a computer training organisation.for the past 5 days i tried to change my battery kit through your toll free no.but it was not responding .my students and staffs are facing huge problem.pls take earlier action.
my mobile: [protected]
cadd centre
salem
thank you

I have ordered for recharge battery since last year but no response till now.in between i made call to helpline 10 times but there was no response.this is very poor management from pureit.

The battery of my PURE IT is down and there is some leakage in the system also. We need urgent help of your service personnel's help for both changing the battery and also to stop the leakage.

Please send the service personnel immediately.


frontmen computers
mr.pawan gupta
dadar -w
tel no[protected]

Our pure it water filter battery became fully red. We were trying to contact your helpline but there was no response. Please send your executive immediately so that we can have pure and safe water. We request you that as we don't get your batteries in any other shop, your customer service people should attend our complaints immediately.

My phone number is [protected]. My address is (recently our address is changed):
Plot No.202, Sharada Nagar, Vanasthalipuram, Hyderabad - 500070

I have ordered for changing my battery kit on 01/04/2010, but still today (07/04/2010) I haven't received by kit. When ever I enquire, your customer executive simply responds that it will be replace today or tomorrow or stock is out of order. This is a regular scenario. Then why do you claim that kit will be replaced with 72 hours. I think pureit stop selling water filters if they couldn't meet the requirements in time.

I want pure it water purifier BATTERY

my mobile [protected]

this is santhosh from chennai . on 23 mar made a order for gkm every day i make call for tat battery your customer care person taking a compliant but not retrifying even excecutives same response plz retrifying my problem i never see anyone company like this my ctc no [protected].

The helpline numbers of pure it is changed, you may please try the following new nos:

[protected]

OR

[protected]

regards,
Ramesh S

Pure It — Helpline

I need a germkill battery kit.I contact them by the given Helpline No.
No response.

aap ke yaha ka customer servish kharab hai battrey kit ke liye maine 2 baar cust. care me call kiya phir bhi nahi aaya kai

for Tamil Nadu pureit, contact number is [protected], i have called 82 times, always busy.
This company want to dump the product on the customers head, after that no after sales service at all. what kind of company it is ?

I want a battery for pure it my wife is trying the help line no no response, when i contact the service engg who delivered the unit he bluntly said contact helpline -- i need batter call me at [protected] Hyderabad my customer id [protected] please help or take your junk box

i am a resident of pimpri and i have been calling your helpline services but its engage for past 4 days

i wanted to replace the battery so please help
my address is

Sikkibai society,
flat no.1, plot no.114
near sadhu vaswani garden
pimpri-pune:17

I need new battery Kit as soon as possible

S P Singh
1/204, Virat Khand
Gomti Nagar
Lucknow
Mobile-[protected]

after sales service at raipur (c.g) is horrible. no body is bothered to even lift telephone. need to improve or close sale of pureit

I have been trying the helpling number [protected] from the last one and a half months, I even had a word with few customer care reps : Sherly, Harinder Singh, Shrutika and Ramish and many others which i don't remember and done complaints about battery 9times till now but not even a single action has been taken so, all I am thinking of is just to file a case againt Pure it guys as I am completly pissed off from there services and responses what I get.

Hi this is Jitender, have been trying to complaint for the battery change on [protected] from a long long time now and very much frustrated, annoyed and pissed off from the behaviour and response I receive from the customer care people, as I had a word with Harinder Sing, Sherly, Shrutica and many more, but nothing has happened till now, So, I am just planning to file a case against Hindustan Lever Pure It. And, if someone is still there in Hindustan Lever Pure It department who has some responsibilities and ready to undergo them and do his job properly and has courtesy for there customers and ready to provide Customer Satisfaction, Kindly revert back on Mobile No : [protected].
Thanks
Jitender.

to pure it marketing exec
i have purchased puer it water purifier, my cust id is[protected]
my battery kit has expired became red;
iam complaining daily since 15 days; daily there response is that we will respond within 24 hrs;but in vain till date
they take about 10 min to attent the call till then we are kept on hold
iam really fedup with the service of pureit
kindly look into the matter or else there r very bad days coming forward for pureit
really sorry to say

I have ordered for recharge battery kit on 9th July 2010 but no respond till now(18th july 2010).In between I made call to helpline thrice, but there was no response.Serial no.after order battery kit is S10/DLI[protected].My Complaint no. is C[protected].No action taken on this complaint.This is very poor management from pureit.

Vishal
Ph. No. [protected]

Dear sir,
kindly note that i purchased purifier from your company in april 2010, after so many complaints registered in your customer care dept from last ten days, but there is no response from your end, i also let u know that two of my family members are ill due to dirty water .who is responsible ???? COMPLAINT NO-S10/DLI[protected], C[protected], C[protected].



regds
TRIVENDRA KUMAR MISHRA([protected])
B-539 TEACHER'S FLATS
NEAR VOTER I.D OFFICE TIMARPUR
N.D 54

I am having Hindstan Lever Pure it water filter and the battery is Due for change I have ordered the battery kit on 20.07.10 but yet today i.e. 22.07.10 at 3 pm no technical staff has come to us. Customercare could not tell us office contact no base at lucknow

I have ordered battery kit before 10 days & after that i have made complaint for two times, but no body is responding.
I advice everybody not to purchase hindustan unilever pure it water purifier.
Please note the purifier is good but service provided by HU is worst.
I faced same type of problems four time in past also.

i am trying daily to register complaint for the change of battery but everything in vain.at the time of installation you make many commitments regarding services.from last two weeks my family is drinking boiled water.you people dnt even respond to our calls.it was better to have any other water purifier.just because of your carelessness we have to suffer from many diseases.10000000 crore safety challenge!!!service is not worth of Rs 1.plz send your service personnel immediately.
Address: 22-A, R Block,
Dilshad Garden,
Delhi-110095

hi,
i am neha. i have purchased hindusthan lever pure it compact before 4 months now i want to change the battery.
i am residing in nigdi pradhikaran, pune. i need the contact no. in pcmc area.

Help Line Number is not responding

I am having Hindstan Lever Pure it water filter and the battery is Due for change I have been tryinng the Help Line Number [protected] from 10th September 2010 Moring to Till evening but the number is switch off.

My Add. is : Sri. S. M. Roy, B/309, Phase-II, R. K. Nagar, Bilaspur (C.G.) Pin - 495 006, Mobile No.: [protected]

Pure-it water too costly then baying Mineral water, This is simply a good business policy with BATTERY system. Pure it just makes us fool. Kindly think without this Battery kit or open able & repairable the battery.

Regards
Amal Mazumder
37/9, Dr.Raj Kumar Kundu Lane,
Shibpur, Howarh-711102
West Bengal,
Mob. no. +91 [protected]

Hi,
I am ashok singh, i have pure it but bettary has been fininshed, please contract as soon as possible .
i have told on Phone, but they did not come.
My information:
Ashok Singh
[protected]
43 Himmat Nagar, tonk road, near gopalpura mod, Jaipur
Rajasthan,
Email: [protected]@hotmail.com
[protected]@rediffmail.com

i have also tried to get the battery through the helpline number [protected] for the last 10 days but they are not responding.

shravan singh
[protected]

Request for service as there is some green matter being seen in the level.

33392/23-D, CHD.
telephone :[protected]

I purchased a pureit water purifier 4 months ago. Now I am facing a seriour problem with it. There is a leakage in its 3rd storage(Blue-coloured).I complained to the nearest dealer or service boy many times over telephone, but they did not do anything about it. I cannot make out what to do.
My address;-
Vill.+ P.o.- Purandarpur
Sub-divn.- Suri
Dist.- Birbhum
West Bengal -731129

After the several time call to the customer care the respective Representative is not answering the phone. From last 10 days we are trying to connect the call but no budy is answering the phone. or If in case anybody answer the phone his/ her not giving the positive response

Kindly do the need full as soon as possible.

Thanks & Regards
Ketan Chitnis
( +91-[protected])

I need germ kill battery and service of pureit. Unable to contact on helpline number [protected].
Girdhar Singh Dewal
"Krishi Adhikari Niwas"
Krishi Vibhag, Chhabra, Dist-Baran (Rajasthan)
[protected] (Mob)

We had purchased Pureit Marvella on 23-11-10. Its in warranty period.Last month we had changed its battery kit.For the past ten days there is a blockage due to which there is no free flow of water in it. We had complained twice by calling your call centre (complaint no 1: C[protected] ; Complaint no 2: C[protected] but none of the compalints were attended by your representatives till date. We are deeply unsatisfied by your after sales service and request you to take immediate action regarding the same.

Maheswari
[protected]
1/8, CPWD Qtrs, Thirumangalam
Anna Nagar, Chennai-600 040

I want a battery for pure it but no responsible number for contact

I am having pureit filter.I have changed the battery & germ kit 8 months back now I want to replace these things. Please send your serviceman to do the things replaced.
My address is

Narayan Magar,
flat no 6, 2nd floor, chavan building,
near marathi school, paygude wasti,
uttamnagar NDA road, Pune 411023

Pure It — non availability of battery kit

Service provider is repetedly informing shortage of battary kit.
we tried at mapusa , panjim . how long we have to suffer and who is responsible for this.

PUREIT PURIFIER HLL — NON REPLACEMENT OF BATTERY

I have purchased the pureit on 9th may, 2010. The battery of the same gone to red on 16.07.2010. I have placed the order for 2250L battery vide order no. S10/ldh[protected] on the same day. I have received a message from the company that our executive will visit you within 72 hours. Also I have received a phone call [protected] on 23.07.2010 & have been informed that today your will be attended. But after a week, no body comes to me .


Will HLL look into the same and if necessary call me on my cell phone [protected]

Pureit Water Filter — non availability of battery

I had booked the order of germkill battery around 15 days back.After my regular foloowup app more 10 times i could not get the battery till now.
this is very shameful for the service provider.
As per my opinion all customer care cell should be closed if they cant help the people,unnecessary wastage of money.
My suggestion is the battery should be available in open market.

Pl implement my suggestion,that is my request.

I am hopeless now and i am going to buy new water filter of some new company who have bette service.

regards, deepak dutta mobile # [protected]

Dear Mr. Deepak,

This is in continuation to our conversation and the concerns mentioned in your blog dated 31st Jul 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 04th Aug 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

HLL/PUREIT WATER PURIFIER — NON REPLACEMENT OF BATTERY KIT

I ORDERED FOR GERM KILL BATTERY KIT ON[protected] BUT SO FOR THE SAME HAS NOT BEEN0 LIVERED HENCE I REQUEST THE CONCERNED TO IMMEDIATELY TAKE ACTION TO DELIVER THE SAME .
COMPAINT NO. S10BLR [protected]

Dear Vicent Paul,
This is in response to your mail dated 29th Nov '10 regarding your concern on servicing your GKB order request.
We would like to thank you once again for taking the time and effort to reach us and provide valuable feedback on our product and services .
We would once again apologies for the inconvenience caused to you.
 
Our Service person had visited you on 16th Nov & 30th Nov '10 to replace the GKK but door was locked and he given a call to ur number but no response.
 
We would also request you to confirm me regarding the resolution of your concern.
You are most welcome to write back to me for any further queries or feedback regarding our services or call up the helpline @[protected] 
Rest assured of continued support always,
 
With Best Regards
 
Regards
Pureit  Team

Hindustan Unilever / Pure it — Poor service

I had ordered many times for a battery replacement for the purit water filter last two months and till date Dear Sir,
My ID. No. [protected]. I have not received any replacement. I have been calling the helpline and I get the assurance of it being delivered, but?? I am really sorry to say that the service is one of the worst and 3rd rated, people handling the service don’t know how to talk nor they know what customer service is.
If you cannot deliver the battery timely, what is the point in having the water filter?

One time your executive have called me and given me a time frame / delivery date, but they have not completed his promises till time

I will ensure that none of my friends nor will my relatives buy this product.

Pure it price is a small price for HLL, but it is hard earned money for the customers.

Hope you will look in to this and ensure you do not take customers for ride.

regards
Mahendra Singh
Jeena Bhawan
Dhan mill - Transport link Road
Talli Haldwani Nainital-263139 {UA )
Ph.[protected], [protected]

hindustan unileverpure it — bad service of hindustan unilever

The company not giving any service after purchase pure it. We calling on helpline no. but no response we have purchase it

Hindustan Unilever Pure It — poor service

I'VE REGISTERED COMPLAINT MANY TIMES WITH CUSTOMER CARE, MANY TIMES THEY TOLD US THAT SYSTEM IS NOT WORKING SOMETIMES THEY TOLD US THAT YOUR DETAILS ARE NOT SHOWING AND THEY PUT US ON HOLD FOR APPROX 10-15 MINUTES BUT ANYHOW AFTER CALLING APPROX 15 TIMES I'M ABLE TO REGISTERED MY COMPLAINT FOR BATTERY CHANGE MY COMPLAINT NO. IS C[protected]. BUT AFTER MANY DAYS, NO CALLS RECEIVED FROM COMPANY THE SAME PROBLEM I'VE FACE DURING LAST TIME OF BATTERY CHANGE.

PLEASE DO THE NEEDFUL

SUNIL GUPTA

Dear Mr. Dilip Kumar,

This is in reference to your blog posted on consumercomplaints.in site regarding your concern GKB Dilevery.

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to login into www.pureitwater.com and provide your feedback with respect to our service.

Rest assured of continued support always.

Regards,
Pureit Team.

I registered a complaint( complaint#: [protected]) 2 days back regarding my Pureit purifier. The issue is that the water has stopped entering into the lower chamber from upper chamber. Its been around 6 months since we bought the purifier. The candle has become red. The service guy came to our place, replaced the kit and charged Rs.380 ( gave us no receipt) but the problem persists. He had absolutely no patience to see if the purifier is actually working . All he cared about was money. You spend 1000 bucks to buy a purifier and you get a service of this level. This is really very annoying.

Pureit Water Purifier — chlorine coil has to change

dear sir, i had gave the compliant to the customer care many times even though simply they are saying that within three working days but no one is turn up.

my no is [protected]

Hindustan Unilever — NON AVAILABILITY OF BATTERY OF WATER PURIFIER

I book order for BATTERY OF WATER PURIFIER on 14.11.2008 on helpline. Before this I have called their representative for the same around 7.11.2008. But I have not received the battery till date. 20.11.2008. my details as follows :-
Name : Mugdha D. Puradupadhye
Custmer ID : [protected]
Sr. No. RPM [protected]

Hindustan Unilever Pureit water purifier — Germ kill Battery Expired

Dear sir/madam;
The product is purchased by my father Sh. Ajay Kumar Dhama, Vill. Sankroud(Baghpat) U.P. with Customer ID no. [protected]. At present, it is used by me in Bhilai(Chhatisgarh). The germkill battery of the purifier has turned red by colour. It means that it requires urgent replacement.

Thanks & regards;
VPS Dhama
Fire Officer
2D/36/9, Bhilai Nagar,
Distt. Durg(Chhattisgarh)
Pin 490 006
Mob.[protected]

06.12.2009
coimbatore
"worst after sales service - hindustan pureit"
My name is kamlesh r bhayani, I belong to coimbatore, i usually go the distributor to buy the battery kit when ever it stops purifing the water and shows red. my mobile no. is my ID no.( [protected])
but this time the distributor has changed his office and shifted 6 kms away, so i thought of booking over phone via customer care no. so on 24 th october 2009 i booked my battery kit and with the new address of delivery - i was informed that it will take 3 working days for delivery., this customer care no. was of mumbai., which they have printed on the battery kit box, and again to confirm the delivery i rang up the customer care no. based at chennai on 28 october 2009 this time I copied the no. written on hindustan pureit used in a doctors clinic, including the no. of sales team which was written on the box kept in the clinic., from both the places I received that it will take another 3 days for delivery because previously youhad booked at mumbai which was not registered, ( but only the new address was corrected by mumbai customer care.)
Again after 3 days that is on 2 november 2009, I called up the customer care that I have not received my battery kit, they told it will take another 24hrs for delivery, at the same time I called up coimbatore based distributer they told we have not been informed still about your requirement, but it will be delivery in another 3 days, again I reminded them on 3, 4, 5 that I am un urgent need becuase my battery is no more operative, but they did not care neither any inbetween any phone calls from their side regarding the status of delivery.
And today the 6th november 2009 at 16.00 hrs that is even after 12 days still I have not received my battery kit, even though I told them that I am going to file a suit in consumer court, as well I am going to take road show with your hindustanpureit filter in bullock cart by creating awareness in public not to buy such product, than also I did not receive any favourable reply from their side,
so, please guide us what action to be taken in this matter.
t/y
kamlesh R bhayani
coimbatore.

dearsir/madam, battery of the purifier indicate red signal this mean it is damage so i request to change this battery my adress - 33, radhapuram colony near gyaanu aata chakki, kanchanpur matiyari chinhut lucknow u.p.

There is need to urgent attention to the quality and response time of service by the HUL for supplying of pure it battery kit in Kochi also. Since last 3 times whenever I have to change the kit, The time taken by HUL is 10-15 days.

This is also after ringing up around 100 times to the custmer care. The after sail service need to be enhanced by HUL. Other wise I will advice people to not by this product at all. By the water pureifier which is backed by the better and quick after sell service by the company.

yeah, batterys are not produced by the company..

Hindustan Unilever Limited — Earlier expiry of Battery

Dear Sir,
I have purchased a battery of Pure It , a product of Hindusthan Uniliver Limited in the month of March 2010 for Amounting of Rs. 500/- . My conplaint is that, In three months such battery has been become red , .

Kindly help me out for replacing the same.
Anup Mehra
Mobile No. [protected]

Hello,

I had booked a Germkill Battery on July 07, 2010. The order number is S10/DLI[protected]. I was told the delivery would happen in 48 hours, as usual. When it was not delivered, I called up again and lodged a complaint. The complaint No. is C[protected]dated 9 July, 2010). I also placed order for another one- vide order number S10/DLI[protected]dated 9 July 2010). So in all I have ordered for two. Till date not even one has been delivered. Subsequently I inquired about it ten times more and complained as many times. These complaint numbers are: C10242035, C[protected]. Surprisingly after one such conversation I got text message stating your complaint has been attended to and is being closed. It also asked for feedback to which I responded saying I am not satisfied. I don't know what "complaint has been addressed and attended to" mean, as the underlying point in that complaint is non-delivery of the Germkill Battery, which is still due. You may find all my correspondence against my mobile number [protected] in your system. I am surprised at the attitude and level of service provided.

Could I get any help please. My email id is [protected]@gmail.com

Hindustan Unilever Limited / Pureit — Pureit Germkill Battery Expired before its tenure

I am using Purit for water purifier a product of Hindustan Unilever Limited, i gave a complaint on 26th April' 11 about early expiration of their battery Kit. But till date no support or solution i get. Between this periods many times i called to Customer care, but only verbally assurance i get, that tomorrow definitely you will get result.

Case History :- i have ordered for battery kit on 8th March'11 and same was installed by 9th March for a value of Rs. 580/- ( Consumption Limit 2250 Ltr ), Battery kit was expired on 26th April' 11. We are 6 people in family, used only for drinking. In only 49 day battery kit was expired. Previous kit i have used for 4-5 Month

Customer ID :- [protected]
Mb. No- [protected]