PureIT / Hindustan Unilever Complaints & Reviews

Sir,
You are marketing hindustan Unilever "Pureit" perhaps the first of its kind.
You are unable to provide AFTER SALE SERVICE to "DEMOSTIC PRODUCT".
Demostic means Servise at door..
Particularly at odd hours morning, evening, sundays holidays etc.
I refer to my complaints for checking the unit if it requires to replace some parts such as battery etc.

1.complaint no. not provided 0n 19/20.04.2009
2.Complaint No. C[protected] Dt.30/04/2009
3.Complaint No. C[protected] Dt.1/05/2009
4.Complaint No. C[protected] Dt.5/05/2009
(Last Two complaints were attende by Mr. Kishore and Mr. Neeraj)

We both are working myself Reader in Delhi University
Hence requested to attend the job after 6.30PM or on Sunday with prior appointment.
Till date i.e on 20/05/2009 no one has taken any action on the subject.
Kindly guide me whom to contact so that my unit 'Pureit' is taken care of.
Hope You will extend your cooperation by deputing your executive to help me

Thanking You
Yours Faithfully
Surya Kanta Jain
88 Vir Nagar
Jain Colony, Delhi-07
Cont.[protected]
[protected]
[protected].

I purchased this water purifier 1 year back and in last August battery replaced. Now for the last 10 days we have been contacting your personnel Mr. Shivakumar[protected]name and no. indicated in the invoice) he has been promising to come everyday . We have also requested Mr Shivakumar to come evening after 6 O' clock, since we are not available during daytime. Till the moment of writing this complaint there is no reply.
There is no office contact no. and responsible people to take care of complaints. We rather request you to take back your product, if you cannot meet customer needs.

I appreciate your your early response in this connection.

Chayadevi,
No. 64, 11th Cross,
Malleswaram, behind Canara Bank
Bangalore 560 003

Contact no. : Off: 23617415/23619191 Mobile: [protected]

I have requested for a battery kit for more than 3 times in 2 weeks ... No proper responce .

A water filter supllied by Hindustan Lever named Pureit during Dec2008 has become out of order. there is no response for complaints with no proper person, service agent or complaint cell responding over 15days. This really spoil the image of multinational company like HUL very badly. Customer are left with no other option than complaining to cosumer courts.

Ramadas Acharya,
Pune. Phone:[protected], [protected].

I registered a call on 8.5.09 to HLL Pureit Call Centre [protected] for replacement a tap and the micro fiber. Till date I have not received the order the day i called was exactly 8 am and the exec by the name Basvaraj told me that the system is slow and asked to call back and take the order #, also he advised that the order would be placed and the field exec would come and deliver it by 2 days and so till date that 2 day has completed for not HLL Pureit . I called up again on 11/5/09 to ask about it and then another exec advised it will be there at my place by end of day and that day also it did not come and today 12/5/09 I called them up again and now the first exec with whom i spoke to answered my call and advised that the service would be provided within 48 hrs (same 2 days ) and so gave me a compliant number (C[protected] to satisfy me as i was on the call i am really getting sick of this stuff of calling your call center which is of no use, so i would like to know if i can escalate this issue to any of the higher officers.This is not fair on your brand part to be so pathatic in tearms of srevice.
Worst Service of the HLL Pureit Water Filter after Sales.
While selling the product, they run behind the customer, later for service, customer has to run/spend/waste time for complaints as they wont give a proper service.

I have booked for a HLL PureIT Battery Kit 4 months back and so for those executives didn't deliver me with one. My repeated phone calls to the Customer Care and mails were in vain.

I never seen such a bad response in my life so for. And i don't know where to move...

It would be a better idea for me to throw the Hindustan Pureit into Dustbin as it is of no use wtihout a battery.


Regards,
Nagabhushana Rao

Help line of Hindustan Lever Pure it does not work, help line no. [protected].

Dear Sir/Madam,

i m paras mohan jain from saharanpur (U.P) i have participated in an offer by hindustan unilever limited (HUL) supervalue jumbo offer and win a prize of a voucher but not received any gift yet . when i call the company person rohit appointed in saharanpur but now he is not receiving my call and disconnecting
my call now . i know that without your help i will not get my prize so i request u to help- me as soon as possible
my contact no. [protected]
Name -paras mohan jain
email id-happy4ever.[protected]@gmail.com

In the current TV ad for Lifebuoy Soap the company claims to have conducted a survey wherein the occupents of one building using this product were found more immune to dieseases than the occupent of other building using other soaps.
If the claims made by the company are correct then, in the interest of the not so stupid consumers, it would be fair for the company to inform the consumers
1. Time when the survey was conducetd.
2. Place where the survey was conducted.
3. Methodology of survey

Sir / Madam
We are staying in Toranagallu - bellary - Karnataka ( pin 583 123 ).
We want of Battery kit. from last Three weeks we are asking your dealer in Bellary city. But he is telling that there is no Stock. and some o[censored]n authorised persons are roaming with this kits and they are charging Rs.550/- per one kit.

Please send the details of your authorised dealers in the towns - BELLARY, HOSPET, SANDUR

regards
K.Srinivasarao
Chemist
JSW Energy Limited
TORANAGALLU
BELLARY - 583 123

I have purchased Hindustan Unilever's Pureit in-home water purifier on 12 Sept 2007
Vide invoice no IS07/HYD[protected] and
customer id –[protected]

As my battery kit was showing red colour sign so I have requested for change of battery kit on 22 April 2009 at helpline tele no [protected] ( Andhra Pradesh) Order No S-09/ HYD [protected] and since no company representative has come to my home / contacted me for the change of battery kit so I again reported the matter on helpline tele phone on 28 April 2009 ( compliant no C[protected] .
Again no representative has come to my home / contacted me for the change of battery kit so I again called the helpline tele no [protected] on 02 May 2009 at 1425 Hrs and the call was answered by Mr RAJESH who was not ready to listen to my complaint and misbehaved with me and after lot of persuasion he took the complaints for battery kit replacement ( compliant no C[protected] Till this date no reps from the Hindustan Unilever's Pureit company has contacted us for the battery kit replacement .
It very unfortunate that Hindustan Unilever's representatives are behaving in such manner with their bonafide customers.
I have never seen such a worst after sale service that too with drinking water issues in such a hot summer seasons

i have purchased hindustan pure it water filter on 11.04.2008 on rs 2000/- vide bill no. is08/kan45-1652 macine no. [protected]. i have changed battery before 3 months.i have shoked when i show before 1 month various insects, spider inside the machine in water they are floating. i have complained so many times in kanpur office but no action taken till now. i m going to consumer forum how yr company playing with the consumer's healt.
name : vinit kumar saha
address : 20/119, chatai mohal, first floor, shiv dham, kanpur
ph.[protected] m- [protected]
plz. send yr representative

I BOUGHT A PUREIT FROM LUCKNOW ON 31.12.08. WITHIN THREE MONTHS, ON 23.3.09, THE WATER FILTER'S TOP RIGHT SIDE WAS IN FLAMES-SMOKE ALL AROUND IT. THE BODY MELTED-TOP RIGHT SIDE
WAS COMPLETELY DAMAGED, AND PARTLY THE BOTTOM RIGHT PORTION ALSO. IT WAS SHOCKING INDEED AND SOMEHOW THE FLAME WAS DOUSED-PUTTING US IN DANGER AS OUR CLOTHES COULD HAVE CAUGHT FIRE. IT WAS BAFFLING TO SEE THE PRODUCT-WHICH I NOW CONSIDER AS LOUSY-IN FLAMES.ON 24.3.09 I CALLED THE SALESMAN WHO HAD INSTALLED IT AND I WAS INFORMED THAT A PUREIT OFFICIAL WILL COME TO SEE THE DAMAGE. NO ONE VISITED ON 25.3.09 HENCE COMPLAINT WAS LODGED ON 26.3.09 (COMP.# C[protected] AND ON 2.4.09
(COMP.# C[protected]. ON 3.4.09 I GOT A CALL FROM LOCAL OFFICE (TEL # [protected]), AND THE CALLER, CLAIMING TO BE I/C OF CUSTOMER SERVICE SAID HE WILL TAKE UP THE MATTER WITH HIGHER AUTHORITIES ! THOUGH A PERSON VISITED, SAW THE DAMAGE, BUT NOTHING HAS BEEN DONE SO FAR DESPITE MY REMINDER, YET AGAIN ON 6-4-09...THE SERVICE SECTION O[censored]NILEVER IS HUMBUG AND ONLY A CONSUMER FORUM COMPLAINT CAN MAKE THEM DO THE NEEDFUL'

I had purchase PUREIT on 16/09/2008. My Client ID is. [protected]. I had place an order on 20/04/2009 for new GERMIKILL Battery Kit. Despite of daily reminder nobody is interest to attend complain. Eventhough we are agree to pay Rs. 15/- extra (without bill) being a service charge. If you are not able to solve it please call back your machine immeditaely and refund my money.

Sanjaykumar. S. Trivedi

Dear sir,

I am V.S.Krishnan from Coimbatore, I have purchased the hindustan pure it on Jan'06. Now, I want to replace my battery kit. I have placed an order with hindustan pure it customer care on 8.4.09. The promised me to that the will deliver the kit within the 3 working days, but still now we have not received any response from them. Whenever we contact the customer care, they assured to be replaced in 3 working days. But, i get nothing other than the false promises made by the customer care executives. Now, we feel that we made a wrong choice by opting this product.

After seeing this complaint, i hope you will look into the matter and resolve it soon.


Regards,

V.S.KRISHNAN
COIMBATORE
PHONE NO.2341155
[protected]

i am arunangshu sen majumder, customer ID/Nane [protected]/ A Sen Majumder.
i ve purchased pure it M05 IWPS maroon from lake town SWZ, kolkata on 13.08.2008.
on 28.03.2009 i ve booked one germkill battery kit through helpline no. [protected].they assured me that within 3 days company ll deliver the battery to my following address.booking no. S09kol[protected] dated 28.03.2009.
again on 03.04.2009 i booked a complain stating that i ve not received the kit (c[protected] dt 03.04.09). i ve told that within 2 days it ll be delivered.
again on 05.04.09 i lodged another complain & ve told that within another 2 days it ll be delivered.
again on 08.04.2009 the same drama.hindustan unilever company hasnt contact me.
ON 7TH APRIL, 09 I VE SENT AN E MAIL REGARDING THIS MATTER BUT DONT GET ANY REPLY OR RESPONSES FROM COMPANY SIDE.
i thought that hindustan unilever ltd. is a reputed MNC.is it so?

Sir,

We are regular consumers of Modern Bread and notice that of late the pack does not mention the date of manufacture.It only says best before...

I would like to know two things:

1.Does this meet the specifications under the local laws
2.How do I know that old bread is not recycled under the new norms

An early reply would be highly appreciated.

Dear Sir
Iam krishnan from chennai.I have failed to deposit a hul's special dividend cheque amounting to rs.600 so i couriered the non deposit cheque on 10/03/09 to your address given at the back of the cheque.but till this date i have not received any communication from your end.My dividend warrant no. is 4587404 special dividend for 2007.I would request you to do the needful as early as possible.
Iam sending my dividend warrant xerox copy as attachment for your verification.



thanks
with rgds

S.V.Krishnan

I brought one pure it water filter two years back. But no one came to service the fillter till to day

please send detail of your service man to my mobile number its very urgent

my address
B VARA PRASADA RAO
Qtr No. B/B-156,
Birla Gate,
Back side of Samkshema Bhavan,
KURNOOL. Andhra Pradesh

[protected]

Ref:Complaint No:[protected]
Water Filter S.No:MSM[protected]
One more filter No:MSB[protected].

Dear Sir/Madam,

With reference to the above filter purchased on 10.02.2009 from M/s. Ganapathy SW2 (Sree Maruthi Distributers), Old No 1351/New No.292, Sathy Road, Venatesapuram, Ganapathy, Coimbatore, PIN 641 006, Tamil Nadur State.
Actually I have booked the purit through our helpline No:[protected]. But delivery of purit get it from the above said distributer. For delivery there are two executive came (Mr. Yuvaraj - Contact No:[protected] and Mr. Vimal - Contact No:[protected]) .

I have purchased two purit. One is for my purpose at Coimbatore and Another one is for my sister at Tirupur. The delivery time I requested your executives to deliver one filter at Tirupur, and they confirmed that it will be done without any charges. After 4th of day the same person came and take the filter for delivery to Tirupur and they collected Rs.100/- for transportation charges. I was also not interested for unnecessory arguments, So I paid Rs.100/-. When they delivered at Tirupur Again the Auto charges paid by my sister. As per your advertisement, the purit is free home delivery in Tamil Nadu.

IInd issue: The filter brought without invoice and there were no cash bill given to me. When I asked the cash bill, the person given a order request form and he told that this is the cash bill. After several complaints, they given one invoice without any company seal and no warranty card given. For one more filter at Tirupur, Still we have not yet received the cash bill. In your customer service, I have spoke to several time (Mis. Umayal, Mr. Vinod).Instantly they are replying that the bill will get it with in 24 hours. But so many 24 hours left, but the bill not yet received.

IIIrd issue:When the delivery boy given demo for the usage of filter, they told that the water will not overflow. But once the bottom drum has filled. If we drop the water in the top drum, its overflowing. Also The top side of the drum glasses getting moiture.

Awaiting your immediate action in this regard