PureIT / Hindustan Unilever Complaints & Reviews

Sir/Ma'am,
I had given a request to change the battery kit on the 25th of this month and in spite of repeated reminders a person has failed to finish the job. For the last 6 days I am buying filter water for my family which also consists of a kid. I am planning to ask for compensation as there is simply no response from them. I did call them this morning and I was assured that it will be done before 12pm. However there is still no communication from the office.

I booked for the replacement of the pure it battery and a stand, on the 18th and till now I have not received my battery. Each time when I call the customer Executive assures me that it will arrive in two days. Now it is almost 11 days and I have only wasted my time and money on phone calls. With in this period two of the field workers promised me that they will be delivering the product and asked me to wait at home. I waited for more than two days just for them in vain. Until today I have not got the battery. In fact this is the second time it happens. When i did my first replacement of battery last year, it took 7 working days for them to replace it! I am really regretting that I bought this product which has such a poor customer service. My customer id is [protected] SAJJI

Hi i request for battery and top mess on 5th of march2009. now 20th march no one call no one take responce for delayed 20 days in this period i call 6 time i get only SORRY And Complaint No not a battery kit. This is your company giving service iam sufrised.if ignor this mail i will sent this copy to consumer court.

thanks and regards

Praksah
[protected]
Martha halli
Bangalore 37

Dear Sir/Madam,

On 17th March 2009, I had taken Auto from Mulund check naka (LBS Marg) for airport at 4.15am. After reaching chakala, driver told me there is some problem with clutch wire and you need to look for another auto. When I checked the meter it was 280.. (never seen such tempering in the past)
This accounted me to pay Rs 400 (half return charge), after having long argument.
Auto no :- MH03-3AA-4947
Ph No :- [protected]

I request you to pl suspend his licence for two years, so that he'll learn lesson.

Warm Regards,
Sandip Uthale
[protected]

I have had the misfortune of purchasing a Pureit water purifier marketed by Hindustan Unilever Ltd., in October 2008. Right from installation, there was water leakage from the sides of the purifier. The salesman assured that this would cease after a few refills. But, this leakage has been continuing. Our usage per day would come to hardly 5 litres per day. As per the company assurance, the battery kit should last for 1500 litres. But in our case, the battery kit started showing red by end February 2009, after hardly 700 litres.
I lodged a request for new battery kit on their kerala helpline no. [protected] on 28th February and despite 7-8 reminders, no response from them till today, 19th March, i.e, after 21 days.My consumer ID is [protected].
I have a request for all those intending to buy this product: PLEASE DO NOT BUY, ELSE YOUR HARD EARNED MONEY WILL GO "PURE -_ _ IT"

RETHEESH B, TRIVANDRUM

My chlorine filtration tube is over since last 3 weeks and I had first asked for the refill on 2/Jan/09. I had also complained about a powdery formation in the transparent section of the filter.
After that, I have been calling up for service a lot of times. Each time I call up I am assured of having the customer care person reach my house in next 2 days.
After having wasted 3 leaves by being at home for the customer care person, I had requested that the person be sent on a Saturday and have waited at my house at least 5-6 Saturdays without the person turning up at my place inspite of promises from HLL rep.
Finally, a Mr Ramalinga (his number[protected] called me today (17/Mar/09) at 1.00pm asking me to reach my house from office so he can service my filter!! this is ridiculous, I was also told that he cannot be around my house at 6pm by when I will return from office as there is no other complaint in my area.
He also had the audacity to tell me that he cannot come on Saturdays as he has to go to other places and my house is far from his office!!!
I am really appalled at the attitude of HLL and the customer care (rather lack of it)!!!
Hope someone pays heed to my complaint and sends a person to service my filter and replace the chlorine tube as I am unable to use the filter now!!

Hi!!
I am Ravisankar.I have purchased pureit water filter on 10.12.09 from Brindavan nagar, Adambakkam branch.Salesperson Mr.Jegan has given oly handwritten bill at d backside of warranty card.Same day v complained leakage of water near battery to Mr.Jegan but no response.After that also d pblm persists...
But as days goes on, d leakage of water was more.So once again v complained on 9th, March, 09 to Mr.Jegan and thro Customer service no. [protected], but they said v dont have any details based on your mobile no.Again v called d branch office and complained, service person Mr.Vijayakumar came and said that their was a crack near baterykit so you better buy new batterykit for Rs.350 or provide a tray beneath the filter so that the water will be collected in it.But v didnt accept since the battery is still in fullwhite and its under warranty period.
Continously for 3 days v have been complaining to branch office and thro customerservice number but in vein.
Then v struggled a lot to get proper invoice but that is also useless.The pureit provided to us is robinblue colour but in the invoice it is given as maroon colour with diff device no...

After complaining this much time oly they have given the complaint no: C09975832 I dont know for what they r saying 24 hours service and providing complaint no but not a even a proper response.

I want replacement of damaged battery with proper invoice for the product what im having.
Im really annoyed of the activities gng inside d company.With a single call they have deliverde the product but even after calling for a week thier is no response or service from the companyside...
Poor after sales service bcoz of some peoples carelessness the companys name is being spoiled in public...

DEVICE NO:MSB[protected]
COLOUR: ROBINBLUE
DATE:10.12.2009
PHONE:[protected]
NAME:Ravisankar

Pl do the needful so as to get the benefit of the product with out further delay...

I have purchased pureit water filter on 10.12.2009 d same day water was leaking which was complained to Mr.Jegan, Adambakkam, BrindavanNagar branch.No action was taken on their side, but d pblm continues.Oly handwritten bill was given.On 9th, Mar, 09 again d complaint was made but no response.Then oly v came to know that they hav wrongly delivered d product(blue instead of red as per invoice)which v hav ordered and after fighting oly v got the invoice after 3 months.But still d pblm continues as far bcoz d device no in invoice and device no in our product doesnt match...
V hav informed d pblm to d branch manager to but they are making us to bare the battery cost even before it comes to red tat in warranty period(bcoz there was a crack near battery which was a fault during delivery)...V havnt expected a very poor response, service and negligence from a reputed public limited company like hll!!!
V wanted d company to take action reg replacement of product...

Somebody from pureit came to my house change the battery kit in the loose condition inside the bag.He changed the germ killer & polisher.He has not changed the semicircular doom (Compact Carbon Trap).When my wife enquired him why you have not bring the parts in the box he told her that now the parts are coming in the parts are coming individually.She rang to me & then I enquired to customer care I contacted to customer care before I make a call to my wife he collected the amount He has given the bill in the customer demo form & left.After that I contacted your customer care they advised me to complaint to Ambattur zonal office.He has given the bill inthe customer demo form..He has written the name as Suresh.The person who came to my house is a cheating person, he has misused service name people.Tommorrow I contacted your customer care I want to change three parts they agreed that that part which is not replaced & also send service engineer to check the condition of the the parts which are already replaced.Now the germ killer is become from white to red.I made a complaint on 10.03.09 to change the germ killer at free of cost.Till now the entire batterykit is not replaced.

kindly send me the Coimbatore office address and phone numbers to get battery kit.

We had logged a complaint regarding a green algae like formation in the base compartment of the Pure It. The customer care has shown pure negligance in addressing the same and have merely dumped us with false assurances of addressing the same within two working days.

This kind of poor customer service is a pure disappointment coming from the likes of consumer giants like 'Hindustan Lever'.

facing problem in changing battery

I have purchased a hindustan unilever water filter name as "PURIT", six months back. The battery of this filter needs to be change after certain period of time. In my case the time has come to change. I called the Purit help line at the no. [protected] on 26.02.2009, they have commited me that the battery will be delivered at home within 48 hours. Even after 5 days and no one from the company has came to change the battery Or given a call, I again called up the same helpline no [protected] but they said within 24hours it will be delivered. Now daily I am calling and requesting but they keep on saying the same reply. I have a small kid in my home and facing huge problem with drinking water. Hence I feel the higher management of Puriet sale department is not aware of the poor back up service by their service department. Hence I am making this complaint for suitable action.

I want to relace my battery, whenever i make a call, the phone is switched off.give the correct contact details.i stay in hyderabad.

I am pained to bring to your notice the non supply of battery kit booked even after 10 days. Moreso the number [protected] is not reachable. I am unable to get the local distributer phone contact number. what is the fun in selling the unit for Rs, 2000 without after sales service by the hindustan lever. I am going to take up this matter with the appropriate forum.

Dear Sir / Madam,
I have purchased Pureit water filter from the agent after demonstration on 09/1/2009. The agent promised that he will send the bill and warrenty card within tow days and told thats the procedure followed during house demonstration. But I didn't receive till date contacting the agency and raising the complaint using customer care also. So kindly do the needful and take necessary action againest the people.

This is regarding HUL PureIt Battery Kit and Fibre Mesh that I had ordered. The order booking number is S09/BLR[protected] and the order was placed on 20-Jan-2009. Since then, my horrible experience has begun by registering the complaints with the so called customer care (hope HUL might have trained them on what is the customer care and how to speak with customers). Even the people at the government office will address far better than the HUL Customer Care. HUL should not dream of sales and profits with this type of customer care during today's financial situation.
My daily routine starts with a phone call to HUL Customer Care and noting down a NEW Complaint number...the Fibre Mesh costs Rs.55/- but I have already paid hundreds of rupees towards my mobile bill for the calls to HUL Customer Care. You can realize the same with the list of complaint numbers that I have noted down till now...hope other possible customers won't scare..!!! The complaint numbers till date (I have missed in noting some of the complaint numbers) are as below:

C09894655, C09896867, C09919977, C09922509, C09911201, C09896863, C09894668, C09922515, C09927959, C09934209

Adding to that, one of the best answer from the customer care was "GO AND COLLECT THE FIBRE MESH FROM HUL OFFICE, IF YOU ARE SO URGENT" and they have given me the office address...haha..hope the HUL officials are reading this grievance. But, dear HUL officials, do not give me the same reply to "COME AND COLLECT FROM YOUR OFFICE".

If HUL officials doesn't want to help me, that is fine. I am happy in registering the complaints with the customer care..hope one day, I will make a history with complaint numbers..!!

Last but not least, thank you very much for your wonderful customer service and hope you will keep it going to increase your business..All the very BEST.

I Purchased water Purifier from Hindustan Unilever few months back, I have been asking a service for this product from past three weeks. Everytime I call them the response I get is their executive will be at home before next day evening. They keep on promising the same on each call but you will find all these promises are only over phone.

Their service is one of the worst I have ever found. This product is not recommandable to any, only of their worse service. They will be at home the very next day if you have to buy this product, but buy only if you can purchase new water purifier from them in every two months.

Regards,
Rijish

WE WERE CHEATED !
On Saturday 14th Feb 2009, at 10.00 am posed as service person from Vishwas Sales corp, AshokNagar Chennai, collected Rs.300 from my Father saying that he is going to replace the Batteries. He promised that he will back within half an hour but he never came back, Later we eqnuired the Service personnel at Viswas Sales Corpn but found out that they had not sent that person. We understood that we had been cheated and later the service personnel told us that the same person has colleced money at several places. What prompted us to give was he was the same person who sold us the Pureit water filter in Sep 08 and hence my father did not doubt him at all. Before parting away with the money that person has written his name as Senthilsuresh and mobile no [protected], but when we wrang up that mobile it was wrong number. We strongly write this complaint with protest and request that Rs.300 recovered to us immediately.

i have purchased pureit filter in ranchi but it is not working with in two months i have contacted several times to pure it office but they are not care formy complaint please note this is a goodwill of hll, lastly i will decided to take legal action against company my mobile [protected]

The interest shown in advertising and promoting the product is not fulfilled in replacement of consumables needed for running the filter.
The company is flooded with a bunch of irresponsible, undedicated team of workers.
I have informed to replace the battery and the filters etc on 13th January 2009. As of today that is 1stFebruary its still undone.
I have spent more than Rs200/- towards telephone calls and wasting my time calling and talking to all these irresponsible people who commit it will be done by this evening sir.Please excuse us for the inconvenience, etc'

Had our consumer forums are strong we can curtails this type of attitude .
I will surely sue these Marketing guys. The Co. is good only in making soaps and selling them. they cant handle all this. its not there cup of tea.
My family members and me myself are sufffering with throat infection and i have two small kids I am not going to leave them at all. Will definetly sue them.
Now I will tell my known persons the problems with this head weighted company executives&money to be spent on telephone calls.