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PureIT / Hindustan Unilever Complaints & Reviews

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3.2
Updated: Jun 5, 2024
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PureIT / Hindustan Unilever reviews & complaints page 81

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S
Satya Bikram Ghosal
from Bengaluru, Karnataka
Mar 31, 2009
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Battery kit still not replaced

Sir/Ma'am,
I had given a request to change the battery kit on the 25th of this month and in spite of repeated reminders a person has failed to finish the job. For the last 6 days I am buying filter water for my family which also consists of a kid. I am planning to ask for compensation as there is simply no response from them. I did call them this morning and I was assured that it will be done before 12pm. However there is still...
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Saji.K.Mathai
from Bengaluru, Karnataka
Mar 28, 2009
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No replacement of battery even after 11 days of booking

I booked for the replacement of the pure it battery and a stand, on the 18th and till now I have not received my battery. Each time when I call the customer Executive assures me that it will arrive in two days. Now it is almost 11 days and I have only wasted my time and money on phone calls. With in this period two of the field workers promised me that they will be delivering the product and asked me to wait at home. I waited for more than...
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Prakash
from Bengaluru, Karnataka
Mar 20, 2009
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Delayed for battery kit

Hi i request for battery and top mess on 5th of march2009. now 20th march no one call no one take responce for delayed 20 days in this period i call 6 time i get only SORRY And Complaint No not a battery kit. This is your company giving service iam sufrised.if ignor this mail i will sent this copy to consumer court.

thanks and regards

Praksah
[protected]
Martha halli
Bangalore 37...
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sandip uthale
from Mumbai, Maharashtra
Mar 20, 2009
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Fare meter tempered

Dear Sir/Madam,

On 17th March 2009, I had taken Auto from Mulund check naka (LBS Marg) for airport at 4.15am. After reaching chakala, driver told me there is some problem with clutch wire and you need to look for another auto. When I checked the meter it was 280.. (never seen such tempering in the past)
This accounted me to pay Rs 400 (half return charge), after having long argument.
Auto no :- MH03-3AA-4947br...
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R
retheesh b
from Thiruvananthapuram, Kerala
Mar 19, 2009
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non response of request for service

I have had the misfortune of purchasing a Pureit water purifier marketed by Hindustan Unilever Ltd., in October 2008. Right from installation, there was water leakage from the sides of the purifier. The salesman assured that this would cease after a few refills. But, this leakage has been continuing. Our usage per day would come to hardly 5 litres per day. As per the company assurance, the battery kit should last for 1500 litres. But in our...
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Kavita
from Delhi, Delhi
Mar 17, 2009
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total apathy and lack of response

My chlorine filtration tube is over since last 3 weeks and I had first asked for the refill on 2/Jan/09. I had also complained about a powdery formation in the transparent section of the filter.
After that, I have been calling up for service a lot of times. Each time I call up I am assured of having the customer care person reach my house in next 2 days.
After having wasted 3 leaves by being at home for the customer care person,...
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Ravisankar
from New Delhi, Delhi
Mar 16, 2009
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Poor Service, response

Hi!!
I am Ravisankar.I have purchased pureit water filter on 10.12.09 from Brindavan nagar, Adambakkam branch.Salesperson Mr.Jegan has given oly handwritten bill at d backside of warranty card.Same day v complained leakage of water near battery to Mr.Jegan but no response.After that also d pblm persists...
But as days goes on, d leakage of water was more.So once again v complained on 9th, March, 09 to Mr.Jegan and thro Customer...
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Ravisankar
from New Delhi, Delhi
Mar 16, 2009
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Improper response & service

I have purchased pureit water filter on 10.12.2009 d same day water was leaking which was complained to Mr.Jegan, Adambakkam, BrindavanNagar branch.No action was taken on their side, but d pblm continues.Oly handwritten bill was given.On 9th, Mar, 09 again d complaint was made but no response.Then oly v came to know that they hav wrongly delivered d product(blue instead of red as per invoice)which v hav ordered and after fighting oly v got...
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G
G.Muthuvenkatasubramanian
from Chennai, Tamil Nadu
Mar 13, 2009
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Cheating in the battery.

Somebody from pureit came to my house change the battery kit in the loose condition inside the bag.He changed the germ killer & polisher.He has not changed the semicircular doom (Compact Carbon Trap).When my wife enquired him why you have not bring the parts in the box he told her that now the parts are coming in the parts are coming individually.She rang to me & then I enquired to customer care I contacted to customer care before...
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N.Raveendranath
from Avinashi, Tamil Nadu
Mar 10, 2009
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coimbatore dealer address & phone no.

kindly send me the Coimbatore office address and phone numbers to get battery kit....
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L
Leena
from Bengaluru, Karnataka
Mar 7, 2009
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Ignoring customer grievances

We had logged a complaint regarding a green algae like formation in the base compartment of the Pure It. The customer care has shown pure negligance in addressing the same and have merely dumped us with false assurances of addressing the same within two working days.

This kind of poor customer service is a pure disappointment coming from the likes of consumer giants like 'Hindustan Lever'....
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B
B.S.K.Murugananthan
from Thrissur, Kerala
Mar 6, 2009
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No response from service department

facing problem in changing battery

I have purchased a hindustan unilever water filter name as "PURIT", six months back. The battery of this filter needs to be change after certain period of time. In my case the time has come to change. I called the Purit help line at the no. [protected] on 26.02.2009, they have commited me that the battery will be delivered at home within 48 hours. Even after 5 days and no one from...
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S
syed
from Pune, Maharashtra
Mar 5, 2009
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replacement of battery

I want to relace my battery, whenever i make a call, the phone is switched off.give the correct contact details.i stay in hyderabad....
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R
ramanath
from Korampallam, Tamil Nadu
Mar 4, 2009
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non working of 9840950950

I am pained to bring to your notice the non supply of battery kit booked even after 10 days. Moreso the number [protected] is not reachable. I am unable to get the local distributer phone contact number. what is the fun in selling the unit for Rs, 2000 without after sales service by the hindustan lever. I am going to take up this matter with the appropriate forum....
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A
Ajaya Babu V
from Bengaluru, Karnataka
Feb 20, 2009
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Non availability of bill and warranty card

Dear Sir / Madam,
I have purchased Pureit water filter from the agent after demonstration on 09/1/2009. The agent promised that he will send the bill and warrenty card within tow days and told thats the procedure followed during house demonstration. But I didn't receive till date contacting the agency and raising the complaint using customer care also. So kindly do the needful and take necessary action againest the people....
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P
Putta Naveen
from Delhi, Delhi
Feb 17, 2009
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Battery Kit & Fibre Mesh Delivery

This is regarding HUL PureIt Battery Kit and Fibre Mesh that I had ordered. The order booking number is S09/BLR[protected] and the order was placed on 20-Jan-2009. Since then, my horrible experience has begun by registering the complaints with the so called customer care (hope HUL might have trained them on what is the customer care and how to speak with customers). Even the people at the government office will address far better than the...
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rijish.kishore
from Bengaluru, Karnataka
Feb 17, 2009
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No Service available

I Purchased water Purifier from Hindustan Unilever few months back, I have been asking a service for this product from past three weeks. Everytime I call them the response I get is their executive will be at home before next day evening. They keep on promising the same on each call but you will find all these promises are only over phone.

Their service is one of the worst I have ever found. This product is not recommandable...
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F
franklyn45
from Mumbai, Maharashtra
Feb 15, 2009
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CHEATING BY WAY OF SERVING

WE WERE CHEATED !
On Saturday 14th Feb 2009, at 10.00 am posed as service person from Vishwas Sales corp, AshokNagar Chennai, collected Rs.300 from my Father saying that he is going to replace the Batteries. He promised that he will back within half an hour but he never came back, Later we eqnuired the Service personnel at Viswas Sales Corpn but found out that they had not sent that person. We understood that we had been cheated and...
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D
dilipojha
from Mumbai, Maharashtra
Feb 15, 2009
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water filter not working

i have purchased pureit filter in ranchi but it is not working with in two months i have contacted several times to pure it office but they are not care formy complaint please note this is a goodwill of hll, lastly i will decided to take legal action against company my mobile [protected]...
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Umang Badjatya
from Thiruvananthapuram, Kerala
Feb 1, 2009
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The Battery replacement

The interest shown in advertising and promoting the product is not fulfilled in replacement of consumables needed for running the filter.
The company is flooded with a bunch of irresponsible, undedicated team of workers.
I have informed to replace the battery and the filters etc on 13th January 2009. As of today that is 1stFebruary its still undone.
I have spent more than Rs200/- towards telephone calls and wasting my...
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