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PureIT / Hindustan Unilever Complaints & Reviews

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Last updated Feb 25, 2024
Complaints 1719
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PureIT / Hindustan Unilever Phone Numbers

Toll free
1860 210 1000
114
91
Phone
+91 92 4310 0100
68
65
+91 92 3050 0500
42
30
+91 22 3983 0000
19
34

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Mobile
+91 92 4610 0100
43
37
Fax
+91 22 3983 2413

PureIT / Hindustan Unilever Websites

PureIT / Hindustan Unilever Head Office Address

Unilever House, B. D. Sawant Marg, Chakala, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India
400099

PureIT / Hindustan Unilever reviews & complaints page 81

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S
sandip uthale
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Fare meter tempered

Dear Sir/Madam,

On 17th March 2009, I had taken Auto from Mulund check naka (LBS Marg) for airport at 4.15am. After reaching chakala, driver told me there is some problem with clutch wire and you need to look for another auto. When I checked the meter it was 280.. (never seen such tempering in the past)
This accounted me to pay Rs 400 (half return charge), after having long argument.
Auto no :- MH03-3AA-4947br...
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R
retheesh b
from Thiruvananthapuram, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

non response of request for service

I have had the misfortune of purchasing a Pureit water purifier marketed by Hindustan Unilever Ltd., in October 2008. Right from installation, there was water leakage from the sides of the purifier. The salesman assured that this would cease after a few refills. But, this leakage has been continuing. Our usage per day would come to hardly 5 litres per day. As per the company assurance, the battery kit should last for 1500 litres. But in our...
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K
Kavita
from Delhi, Delhi
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total apathy and lack of response

My chlorine filtration tube is over since last 3 weeks and I had first asked for the refill on 2/Jan/09. I had also complained about a powdery formation in the transparent section of the filter.
After that, I have been calling up for service a lot of times. Each time I call up I am assured of having the customer care person reach my house in next 2 days.
After having wasted 3 leaves by being at home for the customer care person,...
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R
Ravisankar
from New Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Poor Service, response

Hi!!
I am Ravisankar.I have purchased pureit water filter on 10.12.09 from Brindavan nagar, Adambakkam branch.Salesperson Mr.Jegan has given oly handwritten bill at d backside of warranty card.Same day v complained leakage of water near battery to Mr.Jegan but no response.After that also d pblm persists...
But as days goes on, d leakage of water was more.So once again v complained on 9th, March, 09 to Mr.Jegan and thro Customer...
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R
Ravisankar
from New Delhi, Delhi
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Improper response & service

I have purchased pureit water filter on 10.12.2009 d same day water was leaking which was complained to Mr.Jegan, Adambakkam, BrindavanNagar branch.No action was taken on their side, but d pblm continues.Oly handwritten bill was given.On 9th, Mar, 09 again d complaint was made but no response.Then oly v came to know that they hav wrongly delivered d product(blue instead of red as per invoice)which v hav ordered and after fighting oly v got...
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G
G.Muthuvenkatasubramanian
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cheating in the battery.

Somebody from pureit came to my house change the battery kit in the loose condition inside the bag.He changed the germ killer & polisher.He has not changed the semicircular doom (Compact Carbon Trap).When my wife enquired him why you have not bring the parts in the box he told her that now the parts are coming in the parts are coming individually.She rang to me & then I enquired to customer care I contacted to customer care before...
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N
N.Raveendranath
from Avinashi, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

coimbatore dealer address & phone no.

kindly send me the Coimbatore office address and phone numbers to get battery kit....
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L
Leena
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Ignoring customer grievances

We had logged a complaint regarding a green algae like formation in the base compartment of the Pure It. The customer care has shown pure negligance in addressing the same and have merely dumped us with false assurances of addressing the same within two working days.

This kind of poor customer service is a pure disappointment coming from the likes of consumer giants like 'Hindustan Lever'....
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B.S.K.Murugananthan
from Thrissur, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

No response from service department

facing problem in changing battery

I have purchased a hindustan unilever water filter name as "PURIT", six months back. The battery of this filter needs to be change after certain period of time. In my case the time has come to change. I called the Purit help line at the no. [protected] on 26.02.2009, they have commited me that the battery will be delivered at home within 48 hours. Even after 5 days and no one from...
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S
syed
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

replacement of battery

I want to relace my battery, whenever i make a call, the phone is switched off.give the correct contact details.i stay in hyderabad....
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R
ramanath
from Korampallam, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

non working of 9840950950

I am pained to bring to your notice the non supply of battery kit booked even after 10 days. Moreso the number [protected] is not reachable. I am unable to get the local distributer phone contact number. what is the fun in selling the unit for Rs, 2000 without after sales service by the hindustan lever. I am going to take up this matter with the appropriate forum....
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Ajaya Babu V
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Non availability of bill and warranty card

Dear Sir / Madam,
I have purchased Pureit water filter from the agent after demonstration on 09/1/2009. The agent promised that he will send the bill and warrenty card within tow days and told thats the procedure followed during house demonstration. But I didn't receive till date contacting the agency and raising the complaint using customer care also. So kindly do the needful and take necessary action againest the people....
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P
Putta Naveen
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Battery Kit & Fibre Mesh Delivery

This is regarding HUL PureIt Battery Kit and Fibre Mesh that I had ordered. The order booking number is S09/BLR[protected] and the order was placed on 20-Jan-2009. Since then, my horrible experience has begun by registering the complaints with the so called customer care (hope HUL might have trained them on what is the customer care and how to speak with customers). Even the people at the government office will address far better than the...
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rijish.kishore
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

No Service available

I Purchased water Purifier from Hindustan Unilever few months back, I have been asking a service for this product from past three weeks. Everytime I call them the response I get is their executive will be at home before next day evening. They keep on promising the same on each call but you will find all these promises are only over phone.

Their service is one of the worst I have ever found. This product is not recommandable...
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F
franklyn45
from Mumbai, Maharashtra
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CHEATING BY WAY OF SERVING

WE WERE CHEATED !
On Saturday 14th Feb 2009, at 10.00 am posed as service person from Vishwas Sales corp, AshokNagar Chennai, collected Rs.300 from my Father saying that he is going to replace the Batteries. He promised that he will back within half an hour but he never came back, Later we eqnuired the Service personnel at Viswas Sales Corpn but found out that they had not sent that person. We understood that we had been cheated and...
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D
dilipojha
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

water filter not working

i have purchased pureit filter in ranchi but it is not working with in two months i have contacted several times to pure it office but they are not care formy complaint please note this is a goodwill of hll, lastly i will decided to take legal action against company my mobile [protected]...
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Umang Badjatya
from Thiruvananthapuram, Kerala
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

The Battery replacement

The interest shown in advertising and promoting the product is not fulfilled in replacement of consumables needed for running the filter.
The company is flooded with a bunch of irresponsible, undedicated team of workers.
I have informed to replace the battery and the filters etc on 13th January 2009. As of today that is 1stFebruary its still undone.
I have spent more than Rs200/- towards telephone calls and wasting my...
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Rajeev Sanghi
from Hyderabad, Telangana
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

WORST PRODUCT

Dear Sir,

I am Rajeev from Bangalore. I purchase "Pure It water filter" in April 09. After that faced a lot of problems mentioned below but no action taken by the company.

1) According to Company its removing the hardness of water. Its not doing so.

2) The inside container become very rough, while cleaning its scraches the hands as well. I already made 10-15 calls for replacement for...
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Sherryna Contractor
from Hyderabad, Telangana
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

repair

I bought a pureit in october 2008 and they came home to deliver it and also to repair the pureit i had bought earlier(here also they came after almost one month of complaining), this would new one would make it my third piece since we live in a large joint family.

This particular one when opened and i started using it was damaged the water is leaking) and when i informed their toll free number they are still looking into it!!...
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Sridhar Rao
from Hyderabad, Telangana
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Battery Not Changed

Hi, I am Sridhar Kumar and my mobile no. is [protected]. I had placed an order for Battery replacement about 4 days back through e-mail but I have not got any reply nor the battery from your side. May kindly request you to please atleast acknowledge the mail and replace the battery as early as possible. I have two kids and don't want to take chances as drinking water is the main cause of health issues....
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