PureIT / Hindustan Unilever Complaints & Reviews

Dear Sir,

I am Rajeev from Bangalore. I purchase "Pure It water filter" in April 09. After that faced a lot of problems mentioned below but no action taken by the company.

1) According to Company its removing the hardness of water. Its not doing so.

2) The inside container become very rough, while cleaning its scraches the hands as well. I already made 10-15 calls for replacement for the same.

3) According to company it purify the water but never seen the pure water coming from it. I found a different kind of dust there in system moving in water.

4) Battery replacement.

For abover issues i called their service help line number [protected] and speak to company area manager as well. With continousely following up with them for above issues i used to listen only one statement - "Sorry sir, It will take another 3 days.". Except that they have nothing to say.

I have a simple question to you.

Why these kind of products are there in market for which we paid to get the thing as they specified but not getting?

I believe you will take a necessary action against this request, as its not the matter of only my family who is using this product but also so many families who is using the same product. The other complaints you can also see in this section.

Waiting for your response.

--Rajeev Sanghi
[protected]

I bought a pureit in october 2008 and they came home to deliver it and also to repair the pureit i had bought earlier(here also they came after almost one month of complaining), this would new one would make it my third piece since we live in a large joint family.

This particular one when opened and i started using it was damaged the water is leaking) and when i informed their toll free number they are still looking into it!! they informed the nearest authorised dealer which is in godhra.
Also since i live in Dahod, they said they cannot come and repair it or replace it!! since they do not have an authorised dealer here... i offered to pay the train fare also but till now noone has come, one of the persons also had the audacity to say " nahin aaoonga aap kya kar loge".
What i am saying when they want to sell it... they claim we will come madam dont worry, then what happens??

My pureit is lying unused since october 2008!!

Hi, I am Sridhar Kumar and my mobile no. is [protected]. I had placed an order for Battery replacement about 4 days back through e-mail but I have not got any reply nor the battery from your side. May kindly request you to please atleast acknowledge the mail and replace the battery as early as possible. I have two kids and don't want to take chances as drinking water is the main cause of health issues.

I wanted to get fitted new kit for Pureit Water filter, accordingly I have call and placed order with the customer care but the concerned are asking for the product serial no., as I was calling from my office I could provide product serial so they are taking my and they have provided a new kit till date inspite of making request

Sir,
The following letter was written to Hindustan Uni Lever Company:

SIR,

I PURCHASED A PACK OF PEPSODENT COMPLETE GERMI CHECK TOOTHPASTE FROM ONE OF YOUR DEALERS IN SADAR BAZAR, DELHI. THE CARTON (CONSISTING TWO 175 GM OF TUBES) OF TOOTHPASTE UNDER MAHA VALUE PACK (SUGGESTING SAVING OF RS 18/ ON AN MRP OF RS 98/), WHEREAS THE RATES WRITTEN ON THE CRIMP OF THE TWO TUBES IS RS 39/ EACH, WHICH TOTALS TO RS 78/, AND ACCORDING TO THIS THE FINAL RATE FOR THE CONSUMER SHOULD BE RS 60/ ONLY. 1. AS PER THE WEGHTS AND MEASUREMENT RULES THE CARTON AND THE ACTUAL PRODUCT SHOULD NOT BE DIFFERENT.
2. THIS IS WRONG INFORMATION, AND THE CONSUMER IS UNDULY FRISKED OFF HIS HARD EARNED MONEY, WHICH AMOUNTS TO EXCESS CHARGING THE CUSTOMER.
3, YOU CAN NOT CHARGE A CUSTOMER FOR MORE THAN THE MRP VALUE WRITTEN ON THE CRIMP OF THE ACTUAL PRODUCT.
4. A CUSTOMER IS CHEATED BY VIRTUE OF THE CHARGE BEING RS 80/ WHICH IS MORE THAN THE ACTUAL VALUE WRITTEN ON THE ACTUAL PRODUCT, ON TOP OF THAT, THE NET VALUE SHOULD BE STILL RS 18/ SHORT OF THE VALUE WRITTEN ON THE CRIMP.

NOW I AM ASKING YOU, WHY I SHOULD NOT REPORT THE MATTER OF CHEATING, GIVING WRONG INFORMATION, SELLING A PRODUCT FOR MORE THAN THE MRP VALUE OF THE PRODUCT, AND TAKING ADVANTAGE OF A GULLIBLE CUSTOMER, FOR NO FAULT OF HIS, AND LASTLY, REPORTING AN MRTP CASE AGAINST YOUR COMPANY, TO THE MONOPOLISTIC AND RESTRICTIVE TRADE PRACTICES ACT COMMISSION AND TO THE CONSUMER REDRESSAL FORUM.

PLEASE GET IN TOUCH FOR THE REPLY TO:

RAKESH JAIN[protected]
OR AT MY ADDRESS @ 58, GROUND FLOOR, MAIN SADAR BAZAR, DELHI 110006.

I GIVE YOU FOUR DAYS TO REPLY TO MY QUERRIES, OTHERWISE I WILL BE FORCED TO TAKE SOME ACTIONS AGAINST YOUR COMPANY IN THE COURT OF LAW.

RAKESH JAIN

sir,
I am not in reciept of any reply from your side. I am giving you three more days and waiting till tueseday, 30th of December, 2008, otherwise I AM GOING FOR A REDRESSAL TO THE CONSUMER FORUM, FOR FOLLOWING REASONS:
1.Unfair trade practice &/or Deceptive practice of trade under clause 1.(aa) c, iv;
2. Cheating under Sec. 420 of I P C for misrepresenting the facts;
3. Manipulation of prices to affect fiow of supplies in market, in such a manner to impose on the consumers, unjustified costs; under Clause 1 (nnn);
4. Giving false and misleading facts regarding the price under Clause 1.x.a;
5. Send a copy of the complaint to the M R T P Act Commission.
You will be held responsible for the charges, under the consumer act, 1986.

I have provided you sufficient time of notice. The answer to the notice is your responsibility.

Regards
Rakesh Jain

We have logged complaint with Hindustan Unilver in the month of September to get the battery replacement for Pureit water purifier product. We have been calling their tollfree number, customer care number but in vain. That time the price for the Battery Kit was for Rs. 315, and now its 365. We get the ans like it will be attained in three working days. We have got calls from their local service support for selling new PureIT product, but not responding for our actull requirment.
We find that if we use this product after battery life, it shows danger effect on our health. So, take care & do not use if battery life shows RED

I have purchased the Pureit water purifier of hindustan unilever, 8 months back with the customer IDand all, The product stops working as its battery discharges so one has to register for its replacement to the helpline nos.on 2/12/08, its technician came to replace the battery kit, imagine what we found in the dual chamber after 8 months o[censored]sing it-a green colour nose mask & a white hair cap in it and i have been drinking this safe water form its purchase date.I was shocked and breathless and have to for the medical help.it seems a irresponsible company that playing with the customers health.can anyone suggest what to about it?

this is koushik sinha, father of aesha sinha(3yrs), purchased a pureit at asansol(w.b)on 06/08/2007.then i got transfer to jamshedpur, now we need to change the battery of our pureit, call to [protected], log in our request with new address.today after thirteen days, in between i had call them more than five times, every time they beg for excuse and promise to replace with in 48 hours, but till today(01/12/08)battery is not replaced.our customer i.d:[protected]/dated 6/8/07.tax invoice no:ISO7/ASL0423-216.
now what to do with your system?can i hope for any further step towards replacement of battery or forget about pureit?

hope for a reply.

regards.
koushik sinha.

I purchased Hidustan Uniliver Pureit about 9 months back. The Battery life had been assured for 1500 litres. But the life has gone out after 1000 litres. I contacted their help line in Chennai several times for replacement saying that I am ready to pay the price of battery. Everytime they said that their representative would come next day for replacement of battery. More than 15 days passed. But nobody had come for replacement. This kind of careless attitude of the employees will work only against the company. I have told my friends and relatives not to purchase Hindustan Unilever Pureit. This will have mutidimetional effects on this and other products of the company. The company must realise the situation and take remedial steps immediately.

This is to inform you that I have purchased one PUREIT water filer on 27/08/2008. Customer ID is [protected].

Lower chember of the same has been broken and I have complained several times to your call center for last one month and nobody turn up yet. As a result my equipment is un-usable
condition.

Complain no is
[protected]
[protected]
08775435
[protected]
[protected]
I am realy unhappy with your customer support team.
Your necessary action is required in this regards.

Thanks and regards,
Sarbajit Datta.

2 weeks back i placed an order for battery kit & Top filter replacement but in vain everytime we phone to call center we must keep repeating the same complaint to diff persons who promptly take all details but the pity is they dont have a direct contact with sevice persons hence they r unble to give details abt when the issue will be attended so having a cal center is useless first of all
KIDS @ home have to take same water & suffer because o[censored]r neglegence this is very pathetic
and sevice is WORST...

i have purchased pure it and now it has become my mistake
many of my friends adviced me to not to purchase it...but i baught.within in 3 months its battery indicater become red.I have already written my complaint before 1 month through this website and two executive came from the company and checked it and they also agree that there is some mistake in the product and i give in written and they said that they will replace the battery with in a week but the truth is that no one came from the company..
i just want to say this company is not reliable... not reliable
rizwana shafiq
[protected]
delhi

Ive purchased pure it water filter 4 months ago, now its time to change the chlorine pack. i called Mr Gopal at [protected] whoo installed filter, he gave me another no and said he will attend your call, the no he gave was switched OFF, then i call helpline where i was to to wait. after several times no contact can be made. I once again called Mr. Gopal and he again insisted to call the number he is giving which i refused. I just want to ask HUL person if they cant give timely service then why do they sell all this junk to people.
I will be using this filter bin as dustbin in the future and recommend others not to buy Pureit.

Hi, I am Nagaraj AV, Mobile No.[protected]. I had ordered a Battery replacement, 2 mesh and 1 brown colour tap on 14.11.2008 and even today (21.11.2008 after one week), your people are yet to give me the above ordered items.
REGRET VERY MUCH TO MENTION THAT ALL YOUR CUSTOMER CARE Department staff do not take anything seriously and always give false promises. If stocks are not available, they should intimate the customer that stocks are not available and will be delivered on a particular date. But always, the standard reply we hear from your staff is that - it would be delivered today. Don't know when the TODAY will come. I think I need not mention the name of the staff here.
Only GOD only knows when Customer Service in Hindustan Unilver will improve !!!

Nagaraj AV
Mobile No:[protected]

Dear Concern,

With respect to the above subject, I requested to change the batter kit on 30.10.2008 after that I have spoke to call center more than 10 times, till date no one bother to come and change the same.

When I called, each time they promised to send same day or next day. Till now nothing is taken place.

I feel buying this product is good but service of HLL to customers is very bad in this product.

I suggest people to think twice before buying this product. My request with company is when you cant serve to customers please stop selling this product instead off trubling the customers.

Regards,

Shivaprakash.R

Greetings,

I write to you after having faced this situation twice with the service representatives of HUL Pureit water purefier.

My customer id with Pureit is [protected]. The Germ kill Battery, an integral part of the Pureit to obtain water safe for drinking, was ordered by me on 10.11.08 in the morning with their Hyderabad Call Centre - [protected]. I was informed that there will be a delivery done within three working days. On 12th morning, I received a call from their representative, Mobile no:[protected], confirming that there will be a person delivering the product to my residence.As nobody turned up for the entire day, I kept trying the mobile number from which I had received the call. Unfortunately, I was not able to get through the number till evening when I was told that the delivery will be done by 18:00 hrs, which incidentally did not happen. When I called up their helpline, a person in the name of Sagar picked up the call and was very rude when I asked him as to why was the delivery not made when I had clearly mentioned the exigency of my requirement and especially when their representative had called and confirmed delivery. I was told that it will be done on 13th as per his promise to follow up. Throughout 13th, there was no delivery. I again called up their helpline and was addressed by a lady called Rekha, who gave their stock apology and promised that there will be a delivery on13th itself before their working hours complete which was 20:00 hrs.

As at the time of writing this email to you, the Germ Kill Battery has not yet been delivered and I am spending money purchasing bottled water as I am left with no other option. I wish that you check on the authenticity of my email if you wish to and definitely publish this harrassment faced by me so that other unsuspecting prospective customers weighs their options carefully prior to opting for Pureit product.

respected sir,
In our pure it apparatues "Germkill battery kit" has to repalce. we were called to local dealer, but nobody response to call.
local deailer Ph No. [protected]
local destributor New BEL road, M S Ramaiah nagar, Bangalore.Ph No.[protected]

i had booked a request for replacement of the following:-

1.battery.
2.micromesh
3.casing on top of the battery.

i was told that all things would be done in 3 working days. today is the 4th working day and even after repeated calls no one is bothered to turn up and do the needful.

i would request all the buyers to please stop buying these water filters....

I have bought a hindustan leaver product "Pure it" water purifier and i was using it for the past 1and half years, the battery kit has to be changed every 5-6 months once, every time when we order for the kit we wont get it, once i write to the website and after a months time they will get back and they apologize for the same delay in service they said they will correct it immediately, but after that also there are problems.

Recently i have ordered a kit through their authorised help line no. after 1 month still i do not get any kind of response from them, i have made a call 2-3 times but every time they take order for the kit newly.

There is no doubt the product is good, but the service they are offering is very very poor, now I dont want to continue with this pure it, I wanted to return it back, what can i do now?? please help me.

Regards,
Ramesh S

I have purchased the pureit water filter in the month of MAY 2008, but now in November 2008 the battery indicator has changed to RED which is violating the rules. I request you to change the battery asap free of cost.
My address is as follows:
Green Fields B/5, Flat 33,
J.V.L.Road, Andheri East.
Mumbai 400093.
Maharashtra.
Tel:[protected]