PureIT / Hindustan Unilever Complaints & Reviews

I bought a pureit in october 2008 and they came home to deliver it and also to repair the pureit i had bought earlier(here also they came after almost one month of complaining), this would new one would make it my third piece since we live in a large joint family.

This particular one when opened and i started using it was damaged the water is leaking) and when i informed their toll free number they are still looking into it!!...

Hi, I am Sridhar Kumar and my mobile no. is [protected]. I had placed an order for Battery replacement about 4 days back through e-mail but I have not got any reply nor the battery from your side. May kindly request you to please atleast acknowledge the mail and replace the battery as early as possible. I have two kids and don't want to take chances as drinking water is the main cause of health issues....

I wanted to get fitted new kit for Pureit Water filter, accordingly I have call and placed order with the customer care but the concerned are asking for the product serial no., as I was calling from my office I could provide product serial so they are taking my and they have provided a new kit till date inspite of making request...

Sir,
The following letter was written to Hindustan Uni Lever Company:

SIR,

I PURCHASED A PACK OF PEPSODENT COMPLETE GERMI CHECK TOOTHPASTE FROM ONE OF YOUR DEALERS IN SADAR BAZAR, DELHI. THE CARTON (CONSISTING TWO 175 GM OF TUBES) OF TOOTHPASTE UNDER MAHA VALUE PACK (SUGGESTING SAVING OF RS 18/ ON AN MRP OF RS 98/), WHEREAS THE RATES WRITTEN ON THE CRIMP OF THE TWO TUBES IS RS 39/ EACH, WHICH TOTALS...

We have logged complaint with Hindustan Unilver in the month of September to get the battery replacement for Pureit water purifier product. We have been calling their tollfree number, customer care number but in vain. That time the price for the Battery Kit was for Rs. 315, and now its 365. We get the ans like it will be attained in three working days. We have got calls from their local service support for selling new PureIT product, but...

I have purchased the Pureit water purifier of hindustan unilever, 8 months back with the customer IDand all, The product stops working as its battery discharges so one has to register for its replacement to the helpline nos.on 2/12/08, its technician came to replace the battery kit, imagine what we found in the dual chamber after 8 months o[censored]sing it-a green colour nose mask & a white hair cap in it and i have been drinking this safe...

this is koushik sinha, father of aesha sinha(3yrs), purchased a pureit at asansol(w.b)on 06/08/2007.then i got transfer to jamshedpur, now we need to change the battery of our pureit, call to [protected], log in our request with new address.today after thirteen days, in between i had call them more than five times, every time they beg for excuse and promise to replace with in 48 hours, but till today(01/12/08)battery is not replaced.our customer...

I purchased Hidustan Uniliver Pureit about 9 months back. The Battery life had been assured for 1500 litres. But the life has gone out after 1000 litres. I contacted their help line in Chennai several times for replacement saying that I am ready to pay the price of battery. Everytime they said that their representative would come next day for replacement of battery. More than 15 days passed. But nobody had come for replacement. This kind...

This is to inform you that I have purchased one PUREIT water filer on 27/08/2008. Customer ID is [protected].

Lower chember of the same has been broken and I have complained several times to your call center for last one month and nobody turn up yet. As a result my equipment is un-usable
condition.

Complain no is
[protected]
[protected]
08775435
[protected]
[protected]
I...

2 weeks back i placed an order for battery kit & Top filter replacement but in vain everytime we phone to call center we must keep repeating the same complaint to diff persons who promptly take all details but the pity is they dont have a direct contact with sevice persons hence they r unble to give details abt when the issue will be attended so having a cal center is useless first of all
KIDS @ home have to take same water &...

i have purchased pure it and now it has become my mistake
many of my friends adviced me to not to purchase it...but i baught.within in 3 months its battery indicater become red.I have already written my complaint before 1 month through this website and two executive came from the company and checked it and they also agree that there is some mistake in the product and i give in written and they said that they will replace the battery...

Ive purchased pure it water filter 4 months ago, now its time to change the chlorine pack. i called Mr Gopal at [protected] whoo installed filter, he gave me another no and said he will attend your call, the no he gave was switched OFF, then i call helpline where i was to to wait. after several times no contact can be made. I once again called Mr. Gopal and he again insisted to call the number he is giving which i refused. I just want to ask...

Hi, I am Nagaraj AV, Mobile No.[protected]. I had ordered a Battery replacement, 2 mesh and 1 brown colour tap on 14.11.2008 and even today (21.11.2008 after one week), your people are yet to give me the above ordered items.
REGRET VERY MUCH TO MENTION THAT ALL YOUR CUSTOMER CARE Department staff do not take anything seriously and always give false promises. If stocks are not available, they should intimate the customer that stocks...

Dear Concern,

With respect to the above subject, I requested to change the batter kit on 30.10.2008 after that I have spoke to call center more than 10 times, till date no one bother to come and change the same.

When I called, each time they promised to send same day or next day. Till now nothing is taken place.

I feel buying this product is good but service of HLL to customers is very bad in...

Greetings,

I write to you after having faced this situation twice with the service representatives of HUL Pureit water purefier.

My customer id with Pureit is [protected]. The Germ kill Battery, an integral part of the Pureit to obtain water safe for drinking, was ordered by me on 10.11.08 in the morning with their Hyderabad Call Centre - [protected]. I was informed that there will be a delivery done within three...

respected sir,
In our pure it apparatues "Germkill battery kit" has to repalce. we were called to local dealer, but nobody response to call.
local deailer Ph No. [protected]
local destributor New BEL road, M S Ramaiah nagar, Bangalore.Ph No.[protected]...

i had booked a request for replacement of the following:-

1.battery.
2.micromesh
3.casing on top of the battery.

i was told that all things would be done in 3 working days. today is the 4th working day and even after repeated calls no one is bothered to turn up and do the needful.

i would request all the buyers to please stop buying these water filters....

I have bought a hindustan leaver product "Pure it" water purifier and i was using it for the past 1and half years, the battery kit has to be changed every 5-6 months once, every time when we order for the kit we wont get it, once i write to the website and after a months time they will get back and they apologize for the same delay in service they said they will correct it immediately, but after that also there are problems.br...

I have purchased the pureit water filter in the month of MAY 2008, but now in November 2008 the battery indicator has changed to RED which is violating the rules. I request you to change the battery asap free of cost.
My address is as follows:
Green Fields B/5, Flat 33,
J.V.L.Road, Andheri East.
Mumbai 400093.
Maharashtra.
Tel:[protected]...

THIS UNIT WE HAVE BOUGHT IN APRIL, 2008. 1. WE FOUND THAT SOME UNKNOWN AND SEDIMENTS PARTICLES ARE FLOATING IN THE WATER COLLECTED FROM THE TAP.
2. THERE IS LEAK FROM THE BOTTOM CHAMBER (COLLECTION CHAMBER)

WE HAVE REGISTERED OUR PROBLEM WITH YOUR CUSTOMER CARE CENTER OVER PHONE FROM 29TH SEPTEMBER, 2008 ONWARDS. AT LEAST 5 TIMES WE HAVE CALLED INFORMED.
(REF: 1.C[protected].C0874701 AND OTHER TIMES WE HAVE NOT...