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Dear Support,
Greetings from Purplle Executive Customer Relations team!!
Thank you for reaching out to us. We hope you are doing well.
Please accept our sincere apologies for the inconvenience caused to you.
We do understand your concern is related to the delivery of your order. We will help you with your concern.
However, we are unable to track your details. Hence, we would like to request that you please share the below details to assist you.
Registered email ID-
Contact Number -
Order ID -
Name of the customer used while placing an order -
Purplle.com does not offer, through its employees or third party(ies), any free gifts/ freebies/ offers/ promotions except for freebies and gifts that are added to your Shopping Cart at the time of placing your order. If a fraudster calls or emails offering any free gifts/ freebies/ offers/ promotions, please do not entertain and promptly report the same to us at https://www.purplle.com/wv/support/home
Greetings from Purplle Executive Customer Relations team!!
Thank you for reaching out to us. We hope you are doing well.
Please accept our sincere apologies for the inconvenience caused to you.
We do understand your concern is related to the delivery of your order. We will help you with your concern.
However, we are unable to track your details. Hence, we would like to request that you please share the below details to assist you.
Registered email ID-
Contact Number -
Order ID -
Name of the customer used while placing an order -
Purplle.com does not offer, through its employees or third party(ies), any free gifts/ freebies/ offers/ promotions except for freebies and gifts that are added to your Shopping Cart at the time of placing your order. If a fraudster calls or emails offering any free gifts/ freebies/ offers/ promotions, please do not entertain and promptly report the same to us at https://www.purplle.com/wv/support/home
Dear Support,
Greetings from Purplle Executive Customer Relations team!!
Thank you for reaching out to us. We hope you are doing well.
Please accept our sincere apologies for the inconvenience caused to you.
We do understand your concern is related to the delivery of your order. We will help you with your concern.
However, we are unable to track your details. Hence, we would like to request that you please share the below details to assist you.
Registered email ID-
Contact Number -
Order ID -
Name of the customer used while placing an order -
Purplle.com does not offer, through its employees or third party(ies), any free gifts/ freebies/ offers/ promotions except for freebies and gifts that are added to your Shopping Cart at the time of placing your order. If a fraudster calls or emails offering any free gifts/ freebies/ offers/ promotions, please do not entertain and promptly report the same to us at https://www.purplle.com/wv/support/home
Greetings from Purplle Executive Customer Relations team!!
Thank you for reaching out to us. We hope you are doing well.
Please accept our sincere apologies for the inconvenience caused to you.
We do understand your concern is related to the delivery of your order. We will help you with your concern.
However, we are unable to track your details. Hence, we would like to request that you please share the below details to assist you.
Registered email ID-
Contact Number -
Order ID -
Name of the customer used while placing an order -
Purplle.com does not offer, through its employees or third party(ies), any free gifts/ freebies/ offers/ promotions except for freebies and gifts that are added to your Shopping Cart at the time of placing your order. If a fraudster calls or emails offering any free gifts/ freebies/ offers/ promotions, please do not entertain and promptly report the same to us at https://www.purplle.com/wv/support/home
Dear Consumer Helpline,
Greetings from Purplle Executive Customer Relations team !!
With regards to this complaint, the customer placed an order ID[protected] on 30/05/2023, the order was dispatched on the same day from our Manash Bangalore Warehouse - FC and delivered to the customer on 07/06/2023 through our Delhivery Heavy courier partner.
The customer contacted us many times for the order, we had escalated this case to the courier and we have received an update that the order has been delivered to the customer. Also, we have proof of delivery attached below.
1. POD[protected]
Please do let us know if there is anything else we can help you with.
You can also track the status of your order/shipment/refund/returns on our app/website by going to Profile > My orders > Select your order
Assuring you of our best services always. Have a wonderful day ahead.
Purplle.com does not offer, through its employees or third party(ies), any free gifts/ freebies/ offers/ promotions except for freebies and gifts that are added in your Shopping Cart at the time of placing your order. If a fraudster calls or emails offering any free gifts/ freebies/ offers/ promotions, please do not entertain and promptly report the same to us at https://www.purplle.com/wv/support/home
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Greetings from Purplle Executive Customer Relations team !!
With regards to this complaint, the customer placed an order ID[protected] on 30/05/2023, the order was dispatched on the same day from our Manash Bangalore Warehouse - FC and delivered to the customer on 07/06/2023 through our Delhivery Heavy courier partner.
The customer contacted us many times for the order, we had escalated this case to the courier and we have received an update that the order has been delivered to the customer. Also, we have proof of delivery attached below.
1. POD[protected]
Please do let us know if there is anything else we can help you with.
You can also track the status of your order/shipment/refund/returns on our app/website by going to Profile > My orders > Select your order
Assuring you of our best services always. Have a wonderful day ahead.
Purplle.com does not offer, through its employees or third party(ies), any free gifts/ freebies/ offers/ promotions except for freebies and gifts that are added in your Shopping Cart at the time of placing your order. If a fraudster calls or emails offering any free gifts/ freebies/ offers/ promotions, please do not entertain and promptly report the same to us at https://www.purplle.com/wv/support/home
Purplle.com Customer Care's response, Jul 18, 2023
Verified Support
Dear Customer,
Greetings from Purplle Executive Customer Relations team !!
We tried calling you many times on your registered number. However, the call went unanswered.
We are escalating this case again to the courier partner, we request you to please allow us some time, we will get back to you.
Thank you.
Greetings from Purplle Executive Customer Relations team !!
We tried calling you many times on your registered number. However, the call went unanswered.
We are escalating this case again to the courier partner, we request you to please allow us some time, we will get back to you.
Thank you.
Purplle.com Customer Care's response, Jul 18, 2023
Verified Support
Dear Customer,
With regard to your case, we would like to inform you that we have initiated/processed your refund of Rs.957/- on 2023-07-16 at 20:37:00.The refund will reflect in your account based on the mode of payment used:
For UPI payments, once the refund is processed, it takes 1-2 working days to reflect in your account. Any delay at the payee's end might take 7-10 working days (Which excludes Saturday, Sunday, and Public Holidays as the Banks don't operate) to reflect in your source account.
The refund will reflect under the name of MANASH LIFESTYLE PVT. LTD. You can also check the details of our refund policy on our website and in the link mentioned below:
Link: http://support.purplle.com/support/home
With regard to your case, we would like to inform you that we have initiated/processed your refund of Rs.957/- on 2023-07-16 at 20:37:00.The refund will reflect in your account based on the mode of payment used:
For UPI payments, once the refund is processed, it takes 1-2 working days to reflect in your account. Any delay at the payee's end might take 7-10 working days (Which excludes Saturday, Sunday, and Public Holidays as the Banks don't operate) to reflect in your source account.
The refund will reflect under the name of MANASH LIFESTYLE PVT. LTD. You can also check the details of our refund policy on our website and in the link mentioned below:
Link: http://support.purplle.com/support/home
The order was not delivered to me. Kindly track the delivery boy. He did not give the package to me
The refund has still not been reflected my account. Kindly check and let me know once again
Hi is there any update
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C-209 A, Ghatkopar Industrial Estate, Behind R-City Mall, L.B.S Marg, Ghatkopar-(w), Mumbai, Maharashtra, India - 400 086
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Greetings from Purplle Executive Customer Relations team!!
Thank you for reaching out to us. We hope you are doing well.
Please accept our sincere apologies for the inconvenience caused to you.
We do understand your concern is related to the delivery of your order. We will help you with your concern.
However, we are unable to track your details. Hence, we would like to request that you please share the below details to assist you.
Registered email ID-
Contact Number -
Order ID -
Name of the customer used while placing an order -
Awaiting your kind response.
9344766117
20230536307919
Sindhiya M