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Purplle.com Complaints & Reviews

purplle.com
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Updated: Oct 30, 2025
Complaints 358
Resolved
210
Unresolved
148
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Purplle.com reviews & complaints page 7

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D
Dipwanita Chatterjee
Nov 18, 2020
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Address: Laketown

My order Id is [protected]
I haven't received a single item but the status is showing that items have been delivered already on 28th october. Neither have I received the items nor any call. I have complained on customer service many a times, I have called, mailed multiple times but no action has been taken yet. They have stopped replying to my mails altogether. This is fraudulence. I want my money back. They can't take my money and not deliver the items. I don't grow money on treee. I have placed the order on 22nd of October. No items have been delivered yet and money has also not been refunded yet. I want my money back otherwise will take legal action. On 31st October I mailed to the customer service but no action has been taken yet. Utterly disappointed.
Purplle.com customer support has been notified about the posted complaint.
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    H
    Harika Jaldi
    Nov 17, 2020
    Resolved
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    Resolved

    Address: 4 -124A near sivaparamathama dyana mandir tadepalligudem sreeramnagar 534102

    Dear sir,
    I ordered and item 7 nov 2020, and parcel is come to my location as shown your site as 12 nov 2020.13 nov 2020 on words i called ecom customer care number for my delivery every time the executive was committed that the product will delivery within 24 hrs.
    Today i called (16 nov 2020) at the time the customer care guy give me same commitment.
    Then now status shows that shipment rto locked .
    I need my ordered product.
    My awb no is :[[protected]]
    Aug 6, 2021
    Complaint marked as Resolved 
    Purplle.com customer support has been notified about the posted complaint.
    Verified Support
    Nov 18, 2020
    Purplle.com Customer Care's response     We apologizeze for the inconvenience caused.
    ​We would like to inform you that we have tracked the details of the customer's order 12258537. It has been marked as returned due to operational logistic issues by our courier partner Ecom Express on 17/11/2020. The refund of the amount Rs.929/- is processed on 17/11/2020 and as the mode of payment was prepaid the amount will be reflected back in the next 7-10 working days(which excludes Saturday, Sunday, and public holidays) in the customer's account.
    ​
    Also, we have requested the customer to place a new order as this order has been returned.
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      H
      Harika Jaldi
      Nov 17, 2020
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      Address: Flat 101,behind indian gas company,eluru road

      Dear sir,
      I ordered an item on 7 nov 2020, and parcel is come to my location as shown your site as 12 nov 2020. 13 nov 2020 on words i call ecom customer care number for my delivery every time the executive was committed that the product will delivery within 24 hrs.
      Today i called (16 nov 2020 ) at the time the customer care guy give me same commitment.
      Then now status shows that shipment rto locked revoked.
      I need my ordered product.
      My awb no is :[[protected]]
      Aug 6, 2021
      Complaint marked as Resolved 
      Purplle.com customer support has been notified about the posted complaint.
      Verified Support
      Nov 18, 2020
      Purplle.com Customer Care's response       We apologizeze for the inconvenience caused.
      ​We would like to inform you that we have tracked the details of the customer's order 12258537. It has been marked as returned due to operational logistic issues by our courier partner Ecom Express on 17/11/2020. The refund of the amount Rs.929/- is processed on 17/11/2020 and as the mode of payment was prepaid the amount will be reflected back in the next 7-10 working days(which excludes Saturday, Sunday, and public holidays) in the customer's account.
      ​
      Also, we have requested the customer to place a new order as this order has been returned.
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        S
        Shreya anwesha
        Nov 13, 2020
        Resolved
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        I placed an order on 9th November. And amount was deducted from my bank account. But the order was not placed and verification was pending. So I cancelled the order. But I still haven't received the refund. Please look into it.
        +1 photos
        Aug 6, 2021
        Complaint marked as Resolved 
        Purplle.com customer support has been notified about the posted complaint.
        View replies
        We can see you tried placing an order with us. However, the payment failed.

        In case the amount has been deducted from your account, it would reflect back in your account in 2-4 working days. If you have not received the amount in the provided time frame, we request you to check the order status in case if it is placed. If not, please contact your bank, for further assistance as there might be an issue from your bank’s end.

        Regards,
        Irfan S
        Reply
        We once again apologize for the inconvenience caused to you. We do see that you tried making payment of Rs640/- on 09/11/2020 however, all the 4 transactions got failed. Upon checking in our system we found that we have not received payment against any of the transaction, screenshots of which are attached herein. We urge you to wait for 2-4 working days for the amount to be reversed by the payment gateway. In case, you still do not find the amount in your statements, kindly raise a dispute with the UPI service provider giving the reference of failed transaction ids & the screenshots.

        Regards
        Mohd Usama Shaikh

        Cancelled order but amount was deducted - Comment #3762993 - Image #0
        Cancelled order but amount was deducted - Comment #3762993 - Image #1
        Cancelled order but amount was deducted - Comment #3762993 - Image #2
        Cancelled order but amount was deducted - Comment #3762993 - Image #3
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          D
          Dhwani Kanabar
          Nov 7, 2020
          Resolved
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          Resolved

          Hello

          I have ordered some products from your application. Money has deducted from my account but my order has not placed yet. Please kindly check. My order id is [protected]
          Aug 6, 2021
          Complaint marked as Resolved 
          Purplle.com customer support has been notified about the posted complaint.
          View replies
          Dear Sir,

          We do see you have requested for a refund on your order id 12250377 accordingly we have initiated a refund of 3365 on[protected]. Hence to reflect this amount in your account it takes 7-10 working days from your bank.
          Transection id - [protected]P79

          Regards,
          Irfan S

          Money deducted but order not placed - Comment #3759824 - Image #0
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            D
            deeyaa
            Nov 5, 2020
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            I have ordered two products wroth₹308. And it showed verification failed but money has been deducted from my account. I am highly disappointed.Please either refund my amount back or ship the product.
            +1 photos
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              N
              Nilima tandel
              from Powai, Maharashtra
              Oct 31, 2020
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              Address: 301/302 om suraj apartment plot no b124 sec 20 navi mumbai belapur

              This product is not good . Plz refund my money and take your product back.
              Purplle.com customer support has been notified about the posted complaint.
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                N
                Nilima tandel
                from Powai, Maharashtra
                Oct 31, 2020
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                Address: 301/302 om suraj apartment plot no b124 sec 20 belapur navi mumbai

                It is not working at all . Not so use full, so I'm returning it back and please refund product's amount.
                Purplle.com customer support has been notified about the posted complaint.
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                  S
                  sanjali shreya
                  Oct 31, 2020
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                  Address: MADHUBANI, LOHA PATTI

                  My product is deffective...i was ordered lip liner bt is deffective i qant to change it
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                    T
                    Tamannagj
                    Oct 22, 2020
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                    Cash is debited after i hav placed order but it shows that verification is pending u guys provide number to Miss col for order confrmation but the number is also not working and also u guys said that give a msg to number COD Y I HAVe ALSO DONE THAT BUT ORDER is not confirmed yet the amount of rs 920 is deducted for order number and information i have attached photo
                    +2 photos
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                      C
                      chandrasekharcc
                      from Bengaluru, Karnataka
                      Oct 19, 2020
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                      Hello Purplle,

                      Could you stop sending useless, worthless messages on my mobile number immediately. I am receiving lots of messages on daily messages though i am not using your app now.

                      Regards,
                      Purplle.com customer support has been notified about the posted complaint.
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                        S
                        Shermy
                        Oct 7, 2020
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                        I ordered the product (Steel cut oats, 1.5 kg) on 26th september 2020. Initially the tentative delivery date was 6th october. Not delivered yet and the delivery keeps on getting extended. Kindly do the needful.
                        +1 photos
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                          K
                          Kavipriyabscct
                          Sep 19, 2020
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                          Sir, I had ordered the product
                          worth ₹315 and it showed verification failed but my money was deducted from my debit card account. My order id is [protected]. It was my first time shopping from this website and i am highly disappointed.
                          +2 photos
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                            V
                            Vanshika70
                            Sep 7, 2020
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                            Address: Allahabad

                            Order ID [protected]
                            I placed the order on 26th august 2020 and the expected delivery date keeps on getting extended, with no notification from the tracking status. It just shows that order is stuck at Kapashera Hub for over 10 days.
                            It has been over 2 weeks, my order has not reached yet, and nobody responds on Purplle site or calls. So Idk how to even apply for refund
                            +1 photos
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                              P
                              Pavitra K. Sundaram
                              from Mumbai, Maharashtra
                              Sep 2, 2020
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                              Address: Ghatkopar, Mumbao

                              Order ID : [protected]
                              Order Date : 8trh August
                              Status : Dispatched
                              AWB No :[protected]

                              When I mailed in saying that I have not received the order placed on the 8th of August and informing that there is no way to cancel the order as well, I received an extremely unprofessional response saying that the order has been cancelled due to "some" reasons and I am a first time customer.

                              I don't know what else to mention. I would want a timely refund.
                              Purplle.com customer support has been notified about the posted complaint.
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                                S
                                Sharma1990
                                Aug 25, 2020
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                                My order id is [protected] and AWB no SF72419990PL. I haven't received my order yet and it have been almost 10 days. The status of order details have also not been updated since 20th August and I had placed my order on 17th August. Please deliver my order by this week.
                                +1 photos
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                                please provide information
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                                  D
                                  Deepika Aliya
                                  Aug 19, 2020
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                                  Delivery boy call me and says the order was not delivered by your area
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                                    Ñ
                                    Ñikitã Šingh
                                    Aug 16, 2020
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                                    Address: Njp south colony Bazar , sahudangihat, jalpaiguri,WB India

                                    Please solve my complain .
                                    I order a product in a offer 2 item and I give only one item . or I paid 2 item cost of orange corrector. Please reply me
                                    +1 photos
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                                      J
                                      jeni pinku
                                      Aug 16, 2020
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                                      Address: Tower 14, door no 603, EMAAR grace apartment, vaithiyanathan street, Tondiarpet, Chennai 81

                                      I placed an order on aug 5th which i didn’t recieved yet.. Pls make sure to deliver my orders by this week
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                                        D
                                        Deepika Aliya
                                        Aug 15, 2020
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                                        Please cancel my order i already call the customer service but you still didn't cancel my order
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