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Purplle.com Complaints & Reviews

purplle.com

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Updated: Oct 30, 2025

Complaints 361

Resolved

210

Unresolved

151

Good! Purplle.com values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Purplle.com step up their efforts to fully resolve all complaints 👍

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Purplle.com reviews & complaints page 7

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Address: Dakshin pally kali mandir road, Rahara, Khardah, North 24 pgs, Kolkata-700118, West Bengal

Website: Purplle.com

I have ordered Good vibes Green Tea Face mask and other items from Purplle on 23 Dec, 2020. I have applied PMLAAVN ₹50 off above purchase of Rs.799..after applying cupon code my total order has been RS.782 .
Today 28th Dec, 2020 I have received my other items and I have paid rs.592 and The for the Green Tea mask I have to pay RS.224 .Why I have to pay full money when I have applied PMLAAVN CUPON CODE??????

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I ordered 5 items from purple on date... And i got my order delivered on date... And one item ie alps goodness orange peel powder was not in the box... And my bill shows the item.. I would really appreciate i[censored] deliver the item or refund the money.

My details:-
Smiley Makkar
[protected]@gmail.com
Phn no.- [protected]

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Purplle.com Customer Care

from Mumbai, Maharashtra

Dec 23, 2020

Verified Support

Hi team,

We have redispatch the product Alps Goodness Powder - Orange Peel (50 g) against the order id number [protected] and it will be delivered to the customer in the next 4 to 5 working days.

Regards
Farhan shaikh

R

Rukaiya sayyed

from Delhi, Delhi

Dec 27, 2020

Worst n puthetic service have came across ever
I order few products with full online payment but they deliver by product to someone else n after which not giving by refund also

Really ### people

After so much of follow up still they don't value for there CUSTOMER
God knows what kind of idiotic people are sitting there

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Address: Maharashtra thane

Main Purplle.com company mein jo product kharida tha to mujhe kharab product Diya .
Jab Maine request Kiya tu paise return Mila 399/- rs return kiya tha Purplle user credit Mein uska bad paise return nikal liya aur Product bhi return nahi kiya .aur paise bhi return nahi kiya .customer care ka number bhi nahin lag rahe ., Aur Koi jawab nahin hai aur Main kam se kam 7000/-rs ka saman kharida . Koi customer ka Ijjat Nahin diya .Aur Purplle Company ka jo customer care number Kam Nahin karta.
Mere paas Sab Saboot Hai CCTV camera ka hai voice record hai aur courier ka hai .
Please Mere request mujhe help Karen…..
Thank you

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2020

Purplle.com Customer Care's response We apologize for the trouble caused to you.

We request you please provide us the order id once. So that we can check the issue and so get to know what exactly the case is this.

Dec 08, 2020

Updated by thedays Dear Deepak, We have successfully processed the refund for Rs.39.19 against your order 12613833 via PURPLLE-CREDIT with Transaction ID [protected]P20. Please allow 2-7 working days for the amount to reflect in your bank account. Thank you for shopping with Purplle.

n.b.my refund amount 399/-rs your company send 39.19 rs .????????????????????

Dec 08, 2020

Updated by thedays Mere paas Sab Saboot Hai CCTV camera ka hai voice record hai aur courier ka hai .
Please Mere request mujhe help Karen…..
Thank you

Dec 21, 2020

Updated by thedays नमस्कार दोस्तों !
Main mera jo product kharida tha usko return ka bare mein Bank mein enquiry kiya tha Pata Chala Nahin Aaya 39 paise bheja tha mere ko ek message aaya tha Koi return Nahin Hua Mere Sath Dhokha Hua please Sab Milkar Mujhe madad Karen,
Aap log Agar is company se koy product kharidna Hai To company koy bhi product return nahin karta na hi koi Paisa Wapas karta hai main aap Logon se vinati karta hun ki aap log ke company se Soch Samajh Kar kharide a company genuine Nahin aur product bhi kharab hai 🙏

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Address: Laketown

My order Id is [protected]
I haven't received a single item but the status is showing that items have been delivered already on 28th october. Neither have I received the items nor any call. I have complained on customer service many a times, I have called, mailed multiple times but no action has been taken yet. They have stopped replying to my mails altogether. This is fraudulence. I want my money back. They can't take my money and not deliver the items. I don't grow money on treee. I have placed the order on 22nd of October. No items have been delivered yet and money has also not been refunded yet. I want my money back otherwise will take legal action. On 31st October I mailed to the customer service but no action has been taken yet. Utterly disappointed.

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Address: 4 -124A near sivaparamathama dyana mandir tadepalligudem sreeramnagar 534102

Dear sir,
I ordered and item 7 nov 2020, and parcel is come to my location as shown your site as 12 nov 2020.13 nov 2020 on words i called ecom customer care number for my delivery every time the executive was committed that the product will delivery within 24 hrs.
Today i called (16 nov 2020) at the time the customer care guy give me same commitment.
Then now status shows that shipment rto locked .
I need my ordered product.
My awb no is :[[protected]]

Aug 6, 2021

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2020

Purplle.com Customer Care's response We apologizeze for the inconvenience caused.
We would like to inform you that we have tracked the details of the customer's order 12258537. It has been marked as returned due to operational logistic issues by our courier partner Ecom Express on 17/11/2020. The refund of the amount Rs.929/- is processed on 17/11/2020 and as the mode of payment was prepaid the amount will be reflected back in the next 7-10 working days(which excludes Saturday, Sunday, and public holidays) in the customer's account.

Also, we have requested the customer to place a new order as this order has been returned.

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Address: Flat 101,behind indian gas company,eluru road

Dear sir,
I ordered an item on 7 nov 2020, and parcel is come to my location as shown your site as 12 nov 2020. 13 nov 2020 on words i call ecom customer care number for my delivery every time the executive was committed that the product will delivery within 24 hrs.
Today i called (16 nov 2020 ) at the time the customer care guy give me same commitment.
Then now status shows that shipment rto locked revoked.
I need my ordered product.
My awb no is :[[protected]]

Aug 6, 2021

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2020

Purplle.com Customer Care's response We apologizeze for the inconvenience caused.
We would like to inform you that we have tracked the details of the customer's order 12258537. It has been marked as returned due to operational logistic issues by our courier partner Ecom Express on 17/11/2020. The refund of the amount Rs.929/- is processed on 17/11/2020 and as the mode of payment was prepaid the amount will be reflected back in the next 7-10 working days(which excludes Saturday, Sunday, and public holidays) in the customer's account.

Also, we have requested the customer to place a new order as this order has been returned.

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I placed an order on 9th November. And amount was deducted from my bank account. But the order was not placed and verification was pending. So I cancelled the order. But I still haven't received the refund. Please look into it.

Aug 6, 2021

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

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Purplle.com Customer Care

from Mumbai, Maharashtra

Nov 13, 2020

Verified Support

We can see you tried placing an order with us. However, the payment failed.

In case the amount has been deducted from your account, it would reflect back in your account in 2-4 working days. If you have not received the amount in the provided time frame, we request you to check the order status in case if it is placed. If not, please contact your bank, for further assistance as there might be an issue from your bank’s end.

Regards,
Irfan S

Purplle.com Customer Care

from Mumbai, Maharashtra

Nov 14, 2020

Verified Support

We once again apologize for the inconvenience caused to you. We do see that you tried making payment of Rs640/- on 09/11/2020 however, all the 4 transactions got failed. Upon checking in our system we found that we have not received payment against any of the transaction, screenshots of which are attached herein. We urge you to wait for 2-4 working days for the amount to be reversed by the payment gateway. In case, you still do not find the amount in your statements, kindly raise a dispute with the UPI service provider giving the reference of failed transaction ids & the screenshots.

Regards
Mohd Usama Shaikh

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Hello

I have ordered some products from your application. Money has deducted from my account but my order has not placed yet. Please kindly check. My order id is [protected]

Aug 6, 2021

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

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Purplle.com Customer Care

from Mumbai, Maharashtra

Nov 7, 2020

Verified Support

Dear Sir,

We do see you have requested for a refund on your order id 12250377 accordingly we have initiated a refund of 3365 on[protected]. Hence to reflect this amount in your account it takes 7-10 working days from your bank.
Transection id - [protected]P79

Regards,
Irfan S

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I have ordered two products wroth₹308. And it showed verification failed but money has been deducted from my account. I am highly disappointed.Please either refund my amount back or ship the product.

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Address: 301/302 om suraj apartment plot no b124 sec 20 navi mumbai belapur

This product is not good . Plz refund my money and take your product back.

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Address: 301/302 om suraj apartment plot no b124 sec 20 belapur navi mumbai

It is not working at all . Not so use full, so I'm returning it back and please refund product's amount.

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Address: MADHUBANI, LOHA PATTI

My product is deffective...i was ordered lip liner bt is deffective i qant to change it

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Cash is debited after i hav placed order but it shows that verification is pending u guys provide number to Miss col for order confrmation but the number is also not working and also u guys said that give a msg to number COD Y I HAVe ALSO DONE THAT BUT ORDER is not confirmed yet the amount of rs 920 is deducted for order number and information i have attached photo

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Hello Purplle,

Could you stop sending useless, worthless messages on my mobile number immediately. I am receiving lots of messages on daily messages though i am not using your app now.

Regards,

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I ordered the product (Steel cut oats, 1.5 kg) on 26th september 2020. Initially the tentative delivery date was 6th october. Not delivered yet and the delivery keeps on getting extended. Kindly do the needful.

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Sir, I had ordered the product
worth ₹315 and it showed verification failed but my money was deducted from my debit card account. My order id is [protected]. It was my first time shopping from this website and i am highly disappointed.

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Address: Allahabad

Order ID [protected]
I placed the order on 26th august 2020 and the expected delivery date keeps on getting extended, with no notification from the tracking status. It just shows that order is stuck at Kapashera Hub for over 10 days.
It has been over 2 weeks, my order has not reached yet, and nobody responds on Purplle site or calls. So Idk how to even apply for refund

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Address: Ghatkopar, Mumbao

Order ID : [protected]
Order Date : 8trh August
Status : Dispatched
AWB No :[protected]

When I mailed in saying that I have not received the order placed on the 8th of August and informing that there is no way to cancel the order as well, I received an extremely unprofessional response saying that the order has been cancelled due to "some" reasons and I am a first time customer.

I don't know what else to mention. I would want a timely refund.

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My order id is [protected] and AWB no SF72419990PL. I haven't received my order yet and it have been almost 10 days. The status of order details have also not been updated since 20th August and I had placed my order on 17th August. Please deliver my order by this week.

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harshal_1999

Sep 1, 2021

please provide information

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Delivery boy call me and says the order was not delivered by your area

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