Purplle.com Complaints & Reviews

This is regarding order no[protected].Order placed on 13th Oct 2022, estimated date of delivery 19th October.I as a patron customer tracked my parcel which showed reached Goa hub on 15th October 2022.It did not reach my address on 19th October.I pardoned the delay as it was festivities and peak of sale.I however after Diwali contacted Purplle.com assistance and was assured it will reach next 1-2 days.I was in touch with the team only to be...

I have made a prepaid Order of 4 items from Purplle on 15/10/2022. The order was shown as out for delivery on 20/10/2022 and one delivery person called me asking for delivery location. Xpressbees was the courier partner. I haven't received the item that day and by the end of day, i recieved a message showing delivery failed because I was not available. I shared delivery person with my location already. The very next day i again got the message...

I place order on 21 oct 2022 and delivery date was 24 oct 2022

today is 24 oct and i have received sms from its courier partner that we unable locate your address so we fail to deliver .if this company can not provide service than why running and disturbing customer on this festival .

Customer care executive telling for wait for 2 day but why i wait..if you can't provide order date you mention while placing order...

I have already paid for my 3 products but it was showing order was not confirmed, it showed to wait for an hour to confirm the order, but it has been 3hours and i have tried calling their service center ( on the no. they have mentioned on their site) but the number is invalid. i want refund . I have screenshots of my payment to purplle too....

I ordered a few products from purplle on 14th of September (awb no :[protected], order I'd :[protected] but I never received them. Still on the 16th of the same month, it showed that my products has been delivered. I didn't received them nor I shared my otp with anyone where are my products?? It was a prepaid order. The customer care is just stalling the matter as long as they could. They are saying that I didn't picked up the call on the...

I ordered a few products from purplle but I had not received them still it's showing that the products has been delivered. Order id : 27869485
AWB no :[protected] couriers partner Xpressbees. Will you please tell me where did you delivered them without asking delivery code from me? It was a prepaid order. I want to raise a complaint over this issue. Please resolve this as soon as possible or I have to complaint it in consumer right...

I cancelled my order ID 27108153 on August 13. My refund is not yet received....

I have made an order on 29 August.. But I was not satisfied with the product... It was 16 plume brushes so I raised a return request.. Due to some issues the first three request had some image and reason issues from my side but In the last request I clearly sent the images of all products.. Please return them.. I have called your customer care multiple times but they said the product can't be returned...

Mayank pimple
from Nagpur Maharashtra
I ordered a ny bae 5 in 1 lipstick and livon hair serum on 9 august. And the estimated date was 14 august. But i haven't received the product yet. Order details shows the product is in transit. It's been many days after the estimated date. My order is continuesly delaying first they give the estimate date 14 Aug then 19 Aug then 20 aug then again 21 Aug now it's 22 Aug How long should i...

Hi I order twice from purplle at a same time for both time amount is debited from my account and in purplle website it's showing awaiting payment confirmation from 2 days. Their executive confirm me that they received the payment but their is some technical issue at their side. Now I am unable to cancel the order and my payment is stuck with them from 2 days i contacted them multiple times they are not giving any proper resolution just asking...

Hi I order twice from purplle at a same time for both time amount is debited from my account and in purplle website it's showing awaiting payment confirmation. Their executive confirm me that they received the payment but their is some technical issue at their side. Now I am unable to cancel the order and my payment is stuck with them from 2 days. I want to cancel the order and want refund also as it's company fault they should provide me...

I ordered few things on July 28 2022 I recieved my order and there asome products are damaged so i raised return request but my return request is rejected for repeated many times return request reason.my amount is 2537 which is stuck due to that damaged product which I don't want to use.they are not picking up the order and rejecting continuously my request.please help me.there are lot of issues foundation bottle pump is not working primer...

I was order some item on 7 July, expected delivery date is 12 July but today is 26 july but my order are not received. i thing i was order prepaid that's way purplle and courier partner no buddy intrastate about my order.
very very bad service both Purplle.com and Ecom Express...
i was call 3 times to purplle help line number but till now not received any update or order.
ORDER ID: [protected]...

I was order some item on 7 July, expected delivery date is 12 July but today is 26 july but my order are not received. i thing i was order prepaid that's way purplle and courier partner no buddy intrastate about my order.
very very bad service both Purplle.com and Ecom Express....

I had initiated return of products received under the above mentioned order id on account of receipt of damaged goods. The delivery box and the products were damaged. I was told to provide some pictures again via email through the link provided by purplle. But I didn’t receive the mail maybe due to some technical glitch so the customer support executive asked me to get my registered email id changed and place a new return request. So as...

I can't imagine purplle send me date over products bcus of them my skin started burning n I got lots of issues into my face I can't imagine why they do this why they don't do their work properly I will never buy anything from purplle now I see lots of changes into my skin lots of pimples... Please take strict actions bcus of our date over products in my face their are lots of pimples please nobody buy anything from purplle it's my kind reqst...

Hello ! Purplle team .
Previously u guys used to deliver every small products to my pincode but right now every product to my pincode is undeliverable .
Please look into this issue
Pincode : 500053...

My product is missing from my order.. 1 ltr shampoo is missing and the delivery boy take money of all the products... full payment of 844 is done by me... But when I open the box the shampoo was missing from it... Then I raise the query but nothing resolved... I want my query to be Solve..plz as soon as possible please resolve my query and redispatch the products..
Order id-[protected]
i raise 3 times req but they rejectedbr...

Still my prepaid order is undelivered to me and one week ago Purplle sent me message that it is delivered to me but it is never delivered to me. Purplle delivery person never conatcted me and Purplle delivery person never delivered to me my prepaid order. And Purplle is now neither returning my money nor sending products so that it can be delivered to me now. Four days ago they informed me that delivery person gave my prepaid order somewhere...

Delivery person never contacted me and I did not receive prepaid order that I placed. I got message that my order is delivered but it is not delivered to me. Purplle showing that my prepaid order is delivered but it is not. Please return my money or deliver to my prepaid order products. I also tried to contact purplle customer care but I have not received any response....