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Purplle.com Complaints & Reviews

purplle.com
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Updated: Oct 30, 2025
Complaints 361
Resolved
210
Unresolved
151
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Purplle.com reviews & complaints page 5

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D
Dev Rajbanshi
Dec 24, 2021
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Hello i have received my order on 24th December but when i opened the box there was only bubblewrap filled please help I didn’t experience this type of issue before order id[protected]
Purplle.com customer support has been notified about the posted complaint.
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    A
    ankitver
    from Kanpur, Uttar Pradesh
    Dec 19, 2021
    Resolved
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    Resolved

    While placing an order on 18th December, 2021 the amount got deducted from my Paytm wallet but the order status is shown failed on the website. My number [protected] is registered on the website. I request the relevant person to refund my amount as soon as possible. Thank you.
    Dec 19, 2021
    Complaint marked as Resolved 
    Issue resolved automatically. Thanks.
    Purplle.com customer support has been notified about the posted complaint.
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      C
      COMFORT JOURNEY
      Dec 18, 2021
      Resolved
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      Resolved

      Address: SHOP NO 2 ANKUR COMPLEX 6 NO STOP SHIVAJI NAGAR BHOPAL 462016

      I m facing problem i ordered on 11dec21 but im received this is very bad service im very dis appointed i will not pay your product.
      Jan 17, 2025
      Complaint marked as Resolved 
      Purplle.com customer support has been notified about the posted complaint.
      Verified Support
      Dec 19, 2021
      Purplle.com Customer Care's response       Dear Consumer complaints,
      Greetings from Purplle Executive Customer Relations team!!

      Kindly provide the customer's order ID or registered details so that we can let you know the further course of action.

      Awaiting your kind response.

      Warm Regards
      Purplle Customer Service team
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        M
        Manwolgyol
        Dec 12, 2021
        Resolved
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        Resolved

        Hey I ordered from your app but its showing that order is cancelled because payment has not been done but money has been deducted from my account
        Jan 17, 2025
        Complaint marked as Resolved 
        Purplle.com customer support has been notified about the posted complaint.
        Verified Support
        Dec 13, 2021
        Purplle.com Customer Care's response         Dear Consumer complaints

        We understand the concern of the customer, however, we would require the registered order id, mobile number or email id to trace the details and get back to you with the resolution

        Warm Regards
        Customer Service team
        Purplle.com
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          S
          sriparnamallick
          Dec 4, 2021
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          On 30th Oct I made a purchase through online payment...but the order was cancelled through purplle side... they mailed me on 30th Oct that they have initiated the refund...still did not get it
          Refund amount - Rs.1065/-
          Reference ID - Transaction id[protected]'
          Order Id[protected]
          I have sent my account statement to purplle which shows I have not received it .. I have mailed them 20 times but they give me same response by computer... I have also contacted the bank they have said they can't do anything with transaction id...highly disappointed with this unprofessional behavior with purple
          Jan 10, 2022
          Complaint marked as Resolved 
          Purplle.com customer support has been notified about the posted complaint.
          Verified Support
          Dec 10, 2021
          Purplle.com Customer Care's response           Dear Consumer Complaints, ​
          Greetings from Purplle Executive Customer Relations team!!

          We wanted to inform you that we had raised a refund of Rs.1065.00/- from our end as order 19576987 was not placed successfully. We have asked the customer to raise a dispute for the refund multiple times. Below is the screenshot of the transaction
          ​
          ARN no[protected]
          Refund Screenshot.

          ​Warm Regards
          Purplle.com

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            W
            Warisha khan
            Dec 2, 2021
            Resolved
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            Resolved

            Sir, maine order kiya tha 30/11/2021 ko or mujhe abhi tak order received nahi hua and order delivered show ho raha hai purplle costumer care par bhi baat ki to vo bhi yahi bol rahe hai ki order delivered hua hai but 1_2 days mang rahe hai problem solve karne ke liye ab aap ye batao ki maine to payment kardi online paise bhi gaye order ka bhi kuch ata pata nahi hai mein kya karu maire paise bhi gaye please meri help kijiye please sir/madam mujhe ya to paise wapas dijiye ya phir mujhe mera order send kijiye please kuch kijiye apka bahut ehsaan hoga please
            Jan 12, 2025
            Complaint marked as Resolved 
            Purplle.com customer support has been notified about the posted complaint.
            Verified Support
            Dec 10, 2021
            Purplle.com Customer Care's response             Dear Consumer Complaints,

            Greetings from Purplle Executive Customer Relations team !!

            The customer has registered an incorrect number ([protected]) with us, therefore we were not able to get the order delivered properly.
            ​
            We would like to inform you that we have got the order 20426410 with shipment AWB PURP28204, courier CABT is now delivered to the customer. We spoke to the customer on his alternate number - [protected]. The customer has shared with us another number [protected] on which we spoke to the customer yesterday.
            ​
            Below is the call recording of the alternate number - [protected] where the customer has confirmed receiving the order yesterday (2nd November 2021).
            ​
            Warm Regards
            Purplle.com
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              A
              Aswathy99
              from Changanassery, Kerala
              Nov 28, 2021
              Resolved
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              I placed an order for few items from the purplle app. However after making payment, it showed verification pending and after 2 hours the order failed. But money got debited from my bank account. How long before i get the money back?
              Nov 28, 2021
              Complaint marked as Resolved 
              The money had gone to my paytm wallet. However i would never purchase from purplle again. It was my first purchase and I am so disappointed. Nykaa is way more hassle free and consumer friendly. I recommend everyone to use nykaa if possible.
              Purplle.com customer support has been notified about the posted complaint.
              Verified Support
              Nov 29, 2021
              Purplle.com Customer Care's response               Dear Consumer Complaints,
              Greetings from Purplle Executive Customer Relations team!!

              We checked order 20315446 and the payment failed for the same. Sometimes, the order shows as pending due to payment gateway traffic and it may get confirmed or fail. We have also not received the amount of Rs 814/- in our account.
              The amount has been reverted back to her account by Paytm. The same has been confirmed by the customer in the portal.

              Warm Regards
              Purplle.com

              Verified Support
              Dec 10, 2021
              Purplle.com Customer Care's response               Dear Consumer Complaints,
              Greetings from Purplle Executive Customer Relations team!!

              We checked order 20315446 and the payment failed for the same. Sometimes, the order shows as pending due to payment gateway traffic and it may get confirmed or fail. We have also not received the amount of Rs 814/- in our account.
              The amount has been reverted back to her account by Paytm. The same has been confirmed by the customer in the portal.
              Have a nice day!
              ​
              Warm Regards
              Purplle.com
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                S
                Shrasti_014
                Nov 11, 2021
                Resolved
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                Resolved

                Sir,
                I wish to complain about some product that I purchased on 09 November 2021 through online mode. Order no. is [protected].

                I have ordered 4 products from purplle but 2 products are missing one is lakme 9 to 5 vitamin C face serum and biotique after bath body oil .Please deliver the missing products to the same address as soon as possible.

                I look forward to hearing from you as soon as possible to resolve this problem.

                You may reply to me at this email or call me at [protected].
                Jan 10, 2022
                Complaint marked as Resolved 
                Purplle.com customer support has been notified about the posted complaint.
                Verified Support
                Dec 10, 2021
                Purplle.com Customer Care's response                 Dear Consumer Complaints,
                Greetings from Purplle Executive Customer Relations team!!
                ​
                With regards to the order[protected], concern related to the products Lakme Vitamin C+ Serum 30 ml and Biotique Carrot Seed Anti-Aging After-Bath Body Oil (120 ml) which are missing from the order. We spoke to the customer as we have received the complaint. We informed the customer that we have now processed the refund of Rs 495.10/- as an exception. However, the shipment weight was 0.75 kgs for four products
                ​
                Most of the refunds are credited in 24 to 48 hours so you can expect this to be credited to your source account in 1 to 2 working days. However, there may be very rare instances where the refund may take a maximum of 7 to 10 working days due to delays from the Payment gateway. The refund would reflect under the name of Manash Lifestyle Pvt. Ltd.

                Have a wonderful day ahead
                ​
                Warm Regards
                Purplle.com
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                  M
                  Mithhuuu
                  Oct 27, 2021
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                  Resolved

                  I had ordered products and even on the day of delivery suddenly it showed verification failed but my money was debited from my account. My order id [protected].How can you deduct money and yet saying the verification failed. It was my first shopping from this website and i am highly disappointed. I don't trust on this site anymore. . Please refund my money or send what purchased as soon as possible.
                  Jan 16, 2025
                  Complaint marked as Resolved 
                  Purplle.com customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 27, 2021
                  Purplle.com Customer Care's response                   Dear Consumer Complaints
                  Greetings from Purplle Executive Customer Relations team !!

                  We will definitely look into this case.

                  We request you to share the Order details/Registered email id/Contact number used to place the order so that we can check the details and resolve the customer concern on a priority.
                  ​
                  Have a nice day!
                  ​
                  Warm Regards
                  Purplle.com
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                    B
                    Bhuvi Yashwanth
                    Oct 24, 2021
                    Resolved
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                    Resolved

                    I cancel my order I have no money... road assistant for me so cancel my order [protected]
                    Jan 10, 2022
                    Complaint marked as Resolved 
                    Purplle.com customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 10, 2021
                    Purplle.com Customer Care's response                     Dear Consumer Complaints,
                    Greetings from Purplle Executive Customer Relations team !!

                    We will definitely look into this case.

                    We request you to share the Order details/Registered mail id/Contact number used for placing an order so that we can check the details and resolve the customer concern on a priority

                    Warm Regards
                    Purplle.com
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                      R
                      Rachana Ranalkar
                      Oct 24, 2021
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                      I placed an order on 20/10/2021.
                      On 21/10/2021 at 9.13pm I got a message saying they have delivered my products but I didn't receive them nor did I got a call from delivery partner for the delivery as well.
                      After repeated calls to purplle executives, they keep asking for same information and ask me to wait for 24-48 hours and still my complaint is not resolved
                      Purplle.com customer support has been notified about the posted complaint.
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                        A
                        Apoorvatag
                        from hyderabad, Andhra Pradesh
                        Oct 21, 2021
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                        Website: Purplle

                        I have ordered some products on 7th of October today it's 21st October and I still didn't received it neither did I get any notification aur updates in the form of messages or mail please do look into this issue.
                        Purplle.com customer support has been notified about the posted complaint.
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                          R
                          ridhij
                          Oct 19, 2021
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                          I have received damaged products.
                          they call and send mail to ask proof after that they don't resolve my query.

                          order no. 18996047
                          Purplle.com customer support has been notified about the posted complaint.
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                            J
                            Jainshrishtu
                            from Safipur, Uttar Pradesh
                            Oct 13, 2021
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                            Address: Ward no.12, old grain market, said on, District jind, Haryana, 126112

                            I had ordered two products and my order ID is 18903288
                            I received only free product and actual product is missing.
                            Please solve my issue. Every person who ordered only on the basis of trust. Please provide me a solution as soon as possible.
                            Purplle.com customer support has been notified about the posted complaint.
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                              S
                              Shreyah
                              Oct 13, 2021
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                              First time i ordered from purplle & it's been 11 days i didn't get the parcel yet. Terrible experience, thinking of cancelling the order coz I'm not gonna be home from tomorrow.
                              Purplle.com customer support has been notified about the posted complaint.
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                                N
                                Nsolanki99
                                from Ahmedabad, Gujarat
                                Oct 1, 2021
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                                Hello
                                I was order some nail paint from purplle . My order Id is[protected] I was get my delivery box damaged and nail paint was leaked Infact I was get 2 product different from purplle app.
                                Purplle.com customer support has been notified about the posted complaint.
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                                  N
                                  Nupur Solanki
                                  from Pune, Maharashtra
                                  Sep 30, 2021
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                                  I was ordered nail paint from purplle ...when I get my order my delivery box and all items in it are damaged. I was raised return request with all damaged product images but they declined my return request 4 time
                                  Purplle.com customer support has been notified about the posted complaint.
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                                    N
                                    Nupur Solanki
                                    from Pune, Maharashtra
                                    Sep 30, 2021
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                                    I was order nailpaint and lakme Cc cream from purplle.. I was get that product damaged and leaked I was complained to purplle customer care and was send mail also with all damaged item photograph
                                    But there purplle customer care executive declined my request 4 time.
                                    Purplle.com customer support has been notified about the posted complaint.
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                                      S
                                      Shaikh shagufta
                                      Aug 30, 2021
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                                      Address: GEETANJALI KRISHNA KAMAL CHS 303, 3RD FLOOR B-1 PLOT NO-111E SECTOR, 21 NERUL

                                      Wrong product i have recd .I have order for purple and brown colour lipstick but u have given me both pink colour
                                      Purplle.com customer support has been notified about the posted complaint.
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                                        M
                                        manishaa manya
                                        Aug 26, 2021
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                                        Address: 22/33/3 swarn path

                                        It will show extra long sanitary pads but after opning this products all size are small and same...
                                        Purplle.com customer support has been notified about the posted complaint.
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