Purplle.com Complaints & Reviews

Hey I ordered from your app but its showing that order is cancelled because payment has not been done but money has been deducted from my account

Jan 17, 2025

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2021

Purplle.com Customer Care's response Dear Consumer complaints

We understand the concern of the customer, however, we would require the registered order id, mobile number or email id to trace the details and get back to you with the resolution

Warm Regards
Customer Service team
Purplle.com

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On 30th Oct I made a purchase through online payment...but the order was cancelled through purplle side... they mailed me on 30th Oct that they have initiated the refund...still did not get it
Refund amount - Rs.1065/-
Reference ID - Transaction id[protected]'
Order Id[protected]
I have sent my account statement to purplle which shows I have not received it .. I have mailed them 20 times but they give me same response by computer... I have also contacted the bank they have said they can't do anything with transaction id...highly disappointed with this unprofessional behavior with purple

Jan 10, 2022

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2021

Purplle.com Customer Care's response Dear Consumer Complaints,
Greetings from Purplle Executive Customer Relations team!!

We wanted to inform you that we had raised a refund of Rs.1065.00/- from our end as order 19576987 was not placed successfully. We have asked the customer to raise a dispute for the refund multiple times. Below is the screenshot of the transaction

ARN no[protected]
Refund Screenshot.

Warm Regards
Purplle.com

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Sir, maine order kiya tha 30/11/2021 ko or mujhe abhi tak order received nahi hua and order delivered show ho raha hai purplle costumer care par bhi baat ki to vo bhi yahi bol rahe hai ki order delivered hua hai but 1_2 days mang rahe hai problem solve karne ke liye ab aap ye batao ki maine to payment kardi online paise bhi gaye order ka bhi kuch ata pata nahi hai mein kya karu maire paise bhi gaye please meri help kijiye please sir/madam mujhe ya to paise wapas dijiye ya phir mujhe mera order send kijiye please kuch kijiye apka bahut ehsaan hoga please

Jan 12, 2025

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2021

Purplle.com Customer Care's response Dear Consumer Complaints,

Greetings from Purplle Executive Customer Relations team !!

The customer has registered an incorrect number ([protected]) with us, therefore we were not able to get the order delivered properly.

We would like to inform you that we have got the order 20426410 with shipment AWB PURP28204, courier CABT is now delivered to the customer. We spoke to the customer on his alternate number - [protected]. The customer has shared with us another number [protected] on which we spoke to the customer yesterday.

Below is the call recording of the alternate number - [protected] where the customer has confirmed receiving the order yesterday (2nd November 2021).

Warm Regards
Purplle.com

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I placed an order for few items from the purplle app. However after making payment, it showed verification pending and after 2 hours the order failed. But money got debited from my bank account. How long before i get the money back?

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Nov 28, 2021

Complaint marked as Resolved

The money had gone to my paytm wallet. However i would never purchase from purplle again. It was my first purchase and I am so disappointed. Nykaa is way more hassle free and consumer friendly. I recommend everyone to use nykaa if possible.

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2021

Purplle.com Customer Care's response Dear Consumer Complaints,
Greetings from Purplle Executive Customer Relations team!!

We checked order 20315446 and the payment failed for the same. Sometimes, the order shows as pending due to payment gateway traffic and it may get confirmed or fail. We have also not received the amount of Rs 814/- in our account.
The amount has been reverted back to her account by Paytm. The same has been confirmed by the customer in the portal.

Warm Regards
Purplle.com

Verified Support

Dec 10, 2021

Purplle.com Customer Care's response Dear Consumer Complaints,
Greetings from Purplle Executive Customer Relations team!!

We checked order 20315446 and the payment failed for the same. Sometimes, the order shows as pending due to payment gateway traffic and it may get confirmed or fail. We have also not received the amount of Rs 814/- in our account.
The amount has been reverted back to her account by Paytm. The same has been confirmed by the customer in the portal.
Have a nice day!

Warm Regards
Purplle.com

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Sir,
I wish to complain about some product that I purchased on 09 November 2021 through online mode. Order no. is [protected].

I have ordered 4 products from purplle but 2 products are missing one is lakme 9 to 5 vitamin C face serum and biotique after bath body oil .Please deliver the missing products to the same address as soon as possible.

I look forward to hearing from you as soon as possible to resolve this problem.

You may reply to me at this email or call me at [protected].

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Jan 10, 2022

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2021

Purplle.com Customer Care's response Dear Consumer Complaints,
Greetings from Purplle Executive Customer Relations team!!

With regards to the order[protected], concern related to the products Lakme Vitamin C+ Serum 30 ml and Biotique Carrot Seed Anti-Aging After-Bath Body Oil (120 ml) which are missing from the order. We spoke to the customer as we have received the complaint. We informed the customer that we have now processed the refund of Rs 495.10/- as an exception. However, the shipment weight was 0.75 kgs for four products

Most of the refunds are credited in 24 to 48 hours so you can expect this to be credited to your source account in 1 to 2 working days. However, there may be very rare instances where the refund may take a maximum of 7 to 10 working days due to delays from the Payment gateway. The refund would reflect under the name of Manash Lifestyle Pvt. Ltd.

Have a wonderful day ahead

Warm Regards
Purplle.com

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I had ordered products and even on the day of delivery suddenly it showed verification failed but my money was debited from my account. My order id [protected].How can you deduct money and yet saying the verification failed. It was my first shopping from this website and i am highly disappointed. I don't trust on this site anymore. . Please refund my money or send what purchased as soon as possible.

Jan 16, 2025

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2021

Purplle.com Customer Care's response Dear Consumer Complaints
Greetings from Purplle Executive Customer Relations team !!

We will definitely look into this case.

We request you to share the Order details/Registered email id/Contact number used to place the order so that we can check the details and resolve the customer concern on a priority.

Have a nice day!

Warm Regards
Purplle.com

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I cancel my order I have no money... road assistant for me so cancel my order [protected]

Jan 10, 2022

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2021

Purplle.com Customer Care's response Dear Consumer Complaints,
Greetings from Purplle Executive Customer Relations team !!

We will definitely look into this case.

We request you to share the Order details/Registered mail id/Contact number used for placing an order so that we can check the details and resolve the customer concern on a priority

Warm Regards
Purplle.com

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I placed an order on 20/10/2021.
On 21/10/2021 at 9.13pm I got a message saying they have delivered my products but I didn't receive them nor did I got a call from delivery partner for the delivery as well.
After repeated calls to purplle executives, they keep asking for same information and ask me to wait for 24-48 hours and still my complaint is not resolved

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Website: Purplle

I have ordered some products on 7th of October today it's 21st October and I still didn't received it neither did I get any notification aur updates in the form of messages or mail please do look into this issue.

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I have received damaged products.
they call and send mail to ask proof after that they don't resolve my query.

order no. 18996047

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Address: Ward no.12, old grain market, said on, District jind, Haryana, 126112

I had ordered two products and my order ID is 18903288
I received only free product and actual product is missing.
Please solve my issue. Every person who ordered only on the basis of trust. Please provide me a solution as soon as possible.

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First time i ordered from purplle & it's been 11 days i didn't get the parcel yet. Terrible experience, thinking of cancelling the order coz I'm not gonna be home from tomorrow.

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Hello
I was order some nail paint from purplle . My order Id is[protected] I was get my delivery box damaged and nail paint was leaked Infact I was get 2 product different from purplle app.

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I was ordered nail paint from purplle ...when I get my order my delivery box and all items in it are damaged. I was raised return request with all damaged product images but they declined my return request 4 time

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I was order nailpaint and lakme Cc cream from purplle.. I was get that product damaged and leaked I was complained to purplle customer care and was send mail also with all damaged item photograph
But there purplle customer care executive declined my request 4 time.

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Address: GEETANJALI KRISHNA KAMAL CHS 303, 3RD FLOOR B-1 PLOT NO-111E SECTOR, 21 NERUL

Wrong product i have recd .I have order for purple and brown colour lipstick but u have given me both pink colour

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Address: 22/33/3 swarn path

It will show extra long sanitary pads but after opning this products all size are small and same...

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I had Ordered 8 Products from your Purplle app on 11th August 2021, made payment also (through SBI net banking) Rs.1287/- but after a few minutes it was shown that your transaction failed. But an amount of Rs.1287/- is debited from my account. still now it is not credited to my account. Regarding this payment I had followed up with you & bank also. but your customer care told me we have not received your payment because this transaction failed. You have to follow up with your bank. So I had called my bank customer care and they sent me a message, they said "After investigating with the given details we found that user voluntary added the amount of INR 1287 to his/her Paytm wallet on[protected]."
Below attached reply received from the Bank for your reference.
This is my humble request to you to please resolve this issue ASAP.

Sep 24, 2021

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2021

Purplle.com Customer Care's response Dear Support Team,

Greetings from Purplle Executive Customer Relations team !!

We checked the details of the order[protected], we can see that the payment of Rs.1287/- is not received by us. Below is the screenshot of the transaction on the system. The transaction is failed and proves that we did not receive the payment of Rs.1287 against the order.

We can ask the customer to check her updated bank passbook or a digital bank statement for further reference.

Have a wonderful year ahead.

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Address: D26B DDA flats Shivaji enclave

Hello
I would like to inform you that I didn’t get my order yet, I ordered 20days ago. It has been too late now, I just got only one Product. Even I got msg from your team.

(Hi Ruhi, We regret to inform you that your shipment 15528719 has been returned to origin due to Tech glitch In house returns. We apologize for the inconvenience and have initiated your refund. Team Purplle)

I want my refund as soon as possible.
Thanks
Regards
Ruhi Dhanjal

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I placed the order on 9th of August, which was expected to be delivery by 12th of August 2021 and the oder was in two shipments, first shipment was damaged product and on other one there is no update and this is what they do everytime no proper updates by the customer care executives, most of the times they are confused in understand the concern, and if they understand what exactly happened they are always saying that it's technical glintch or after placing the order their products gets out of stock.
Neither I received my refund not the product in fact no proper update on the app as well.

Jan 17, 2025

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2021

Purplle.com Customer Care's response Dear Consumer Complaints

We will definitely look into this case.

We request you to share the order details, registered mail id/contact number used for placing an order so that we can check the details and resolve the customer concern on a priority

Regards

Customer service team
Purplle.com

Purplle.com Complaints & Reviews

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Purplle.com reviews & complaints page 5

Money deducted

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Did not received refund

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Send my order

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Order failed but money debited

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Missing products in order

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Verification failed issue

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I cancel my order 8931657566

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Order status showing delivered but products not delivered to me.

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Where is my order?

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Damaged product received by purplle

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Actual product is not received, only free product is inside the box

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Delayed order

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Repeatedly get damaged, leaked, wrong and used product

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Damaged leaked product delivery

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Damaged delivery box ,leaked product

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Wrong product recd

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Sanitary pads

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Order Transaction failed, but amount not received to me

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Didnt get my order

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No proper updates on products delivery, damaged products most of the time s

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