Purplle.com Complaints & Reviews

I placed an order on 20/10/2021.
On 21/10/2021 at 9.13pm I got a message saying they have delivered my products but I didn't receive them nor did I got a call from delivery partner for the delivery as well.
After repeated calls to purplle executives, they keep asking for same information and ask me to wait for 24-48 hours and still my complaint is not resolved...

I have ordered some products on 7th of October today it's 21st October and I still didn't received it neither did I get any notification aur updates in the form of messages or mail please do look into this issue....

I have received damaged products.
they call and send mail to ask proof after that they don't resolve my query.

order no. 18996047...

I had ordered two products and my order ID is 18903288
I received only free product and actual product is missing.
Please solve my issue. Every person who ordered only on the basis of trust. Please provide me a solution as soon as possible....

First time i ordered from purplle & it's been 11 days i didn't get the parcel yet. Terrible experience, thinking of cancelling the order coz I'm not gonna be home from tomorrow....

Hello
I was order some nail paint from purplle . My order Id is[protected] I was get my delivery box damaged and nail paint was leaked Infact I was get 2 product different from purplle app....

I was ordered nail paint from purplle ...when I get my order my delivery box and all items in it are damaged. I was raised return request with all damaged product images but they declined my return request 4 time...

I was order nailpaint and lakme Cc cream from purplle.. I was get that product damaged and leaked I was complained to purplle customer care and was send mail also with all damaged item photograph
But there purplle customer care executive declined my request 4 time....

Wrong product i have recd .I have order for purple and brown colour lipstick but u have given me both pink colour...

It will show extra long sanitary pads but after opning this products all size are small and same......

I had Ordered 8 Products from your Purplle app on 11th August 2021, made payment also (through SBI net banking) Rs.1287/- but after a few minutes it was shown that your transaction failed. But an amount of Rs.1287/- is debited from my account. still now it is not credited to my account. Regarding this payment I had followed up with you & bank also. but your customer care told me we have not received your payment because this transaction failed....

Hello
I would like to inform you that I didn’t get my order yet, I ordered 20days ago. It has been too late now, I just got only one Product. Even I got msg from your team.

(Hi Ruhi, We regret to inform you that your shipment 15528719 has been returned to origin due to Tech glitch In house returns. We apologize for the inconvenience and have initiated your refund. Team Purplle)

I want my refund as...

I placed the order on 9th of August, which was expected to be delivery by 12th of August 2021 and the oder was in two shipments, first shipment was damaged product and on other one there is no update and this is what they do everytime no proper updates by the customer care executives, most of the times they are confused in understand the concern, and if they understand what exactly happened they are always saying that it's technical glintch...

They sale duplicate essential oils of alps goodness...and they put barcode in such a manner that once u open u cant retrieve barcode...hence cant refund the product due to qualityissue...so beware and keep distance from these wesites...

I ordered a parcel for 4 items my order number is 17491341 . I receive it today and the blusher that i order is broken completely .not at all satisfying with the quality i hereby attach the photo of that also...

Recently I have purchased some skincare products and got allergic reactions so I raised return request and they rejected it stating the cause of previous return history and on call they told me their beauty expert will guide me to use products (as we don’t know how to use products only their so called beauty experts know) this is very disheartening being a customer its a basic right to return the disliked products especially the terrible...

For my order i gave wrong mobile number then i called customer care number and request to change my mobile number still they did not change and yet they did not give any other information to courier i also cal and asked in couriwr office they said purplle.com did not send any information about this delivery you should first complaint to purplle.com like they said. I expected for my delivery and there is no cancel order option in purplle app...

I just want to say about my recent order (Ny Lipstick) I order the 6 lipstick on 25th of July 2021 And Expected delivery date on 1 to 2 Aug..I waiting for my parcel last 10 days but today I received the massage from purplle.com that is (We have Successfully processed the refund rs 854 againts my order)but my concern is I do not cancelled the ordered soo why purple app is cancelling my ordered without my permission... very disappointed .....

Respected Sir / Madam,

Sub :- Refund from Purplle for 2 unmatching product of
(1) Maybelline New York color sensational creamy matte lipstick, 677 noho amber (3.9 g)
(2) Maybelline New York color sensational creamy matte lipstick, 812 mauve it up (3.9 g)

Purplle did not deliver me the same matching products mentioned above as displayed on the Purplle app . The delivered lipstick colour does not...

I have ordered Neutrogena shower gel. I received the product today. it's a leaked product. So I decided to return it. I have gone to return option and I filled all the details. but the proceed option is not working.please check it.i need to return the product...