Purplle.com Complaints & Reviews

I had Ordered 8 Products from your Purplle app on 11th August 2021, made payment also (through SBI net banking) Rs.1287/- but after a few minutes it was shown that your transaction failed. But an amount of Rs.1287/- is debited from my account. still now it is not credited to my account. Regarding this payment I had followed up with you & bank also. but your customer care told me we have not received your payment because this transaction failed. You have to follow up with your bank. So I had called my bank customer care and they sent me a message, they said "After investigating with the given details we found that user voluntary added the amount of INR 1287 to his/her Paytm wallet on[protected]."
Below attached reply received from the Bank for your reference.
This is my humble request to you to please resolve this issue ASAP.

Hello
I would like to inform you that I didn’t get my order yet, I ordered 20days ago. It has been too late now, I just got only one Product. Even I got msg from your team.

(Hi Ruhi, We regret to inform you that your shipment 15528719 has been returned to origin due to Tech glitch In house returns. We apologize for the inconvenience and have initiated your refund. Team Purplle)

I want my refund as soon as possible.
Thanks
Regards
Ruhi Dhanjal

I placed the order on 9th of August, which was expected to be delivery by 12th of August 2021 and the oder was in two shipments, first shipment was damaged product and on other one there is no update and this is what they do everytime no proper updates by the customer care executives, most of the times they are confused in understand the concern, and if they understand what exactly happened they are always saying that it's technical glintch or after placing the order their products gets out of stock.
Neither I received my refund not the product in fact no proper update on the app as well.

They sale duplicate essential oils of alps goodness...and they put barcode in such a manner that once u open u cant retrieve barcode...hence cant refund the product due to qualityissue...so beware and keep distance from these wesites

I ordered a parcel for 4 items my order number is 17491341 . I receive it today and the blusher that i order is broken completely .not at all satisfying with the quality i hereby attach the photo of that also

Recently I have purchased some skincare products and got allergic reactions so I raised return request and they rejected it stating the cause of previous return history and on call they told me their beauty expert will guide me to use products (as we don’t know how to use products only their so called beauty experts know) this is very disheartening being a customer its a basic right to return the disliked products especially the terrible one which made bad looking and painful face but purplle services are so ill, they are not taking any action. Returns were always a big thing from cancelling returns when you didn’t pick their calls to no pickups but this time its really disgusting. Kindly take some action

For my order i gave wrong mobile number then i called customer care number and request to change my mobile number still they did not change and yet they did not give any other information to courier i also cal and asked in couriwr office they said purplle.com did not send any information about this delivery you should first complaint to purplle.com like they said. I expected for my delivery and there is no cancel order option in purplle app for that order or else i cancel ordee and re order the producta worst customer service

I just want to say about my recent order (Ny Lipstick) I order the 6 lipstick on 25th of July 2021 And Expected delivery date on 1 to 2 Aug..I waiting for my parcel last 10 days but today I received the massage from purplle.com that is (We have Successfully processed the refund rs 854 againts my order)but my concern is I do not cancelled the ordered soo why purple app is cancelling my ordered without my permission... very disappointed .. I want reason...?????

Respected Sir / Madam,

Sub :- Refund from Purplle for 2 unmatching product of
(1) Maybelline New York color sensational creamy matte lipstick, 677 noho amber (3.9 g)
(2) Maybelline New York color sensational creamy matte lipstick, 812 mauve it up (3.9 g)

Purplle did not deliver me the same matching products mentioned above as displayed on the Purplle app . The delivered lipstick colour does not match with display picture on Purplle app. I feel cheated. Upon contacting Purple regarding the refund today i was disappointed.
Order id [protected] placed on 26/07/2021. Delivered on 28/07/2021.
Please help me get the refund and do the needful at the earliest.

Thanks & Regards
Rana Ghazal
Dated:- 30/07/2021

I have ordered Neutrogena shower gel. I received the product today. it's a leaked product. So I decided to return it. I have gone to return option and I filled all the details. but the proceed option is not working.please check it.i need to return the product

I order 12 products from purplle.com but I received only 11 product...one product is (ny lipstick) is missing...

I ordered many products frm Purplle. When didnot recvd delivery on due date, called the customer care, bShubham listened to my complaint n simply disconnected. Called again, Sagar picked n wen asked to connect wid senior, disconnected.
A lady called, wen told her abt delivery not recvd, promised to arrange but nothing happened.
Suddenly today recvd a message for delivery. Damaged packaging wid too many tapes wierdly pasted. Bottle of Rose water and Sanitizer used. Sanitizer spilled all over the products spoiling all of dem. Two bottles of rose water missing.

I bought a mamaearth facewash on 1st june, 2021. After used irritation on the eye and elergic reaction on my face. I called purplle care many times for return this product and they create return pickup. Morning time I received message that today will pick up and evening time message courier reject my item for item missmatch..but whole day no one call for pickup. I send screenshot of pick up .

I have ordered a product on discount in purplle app . I ordered other products too just to exclude the shipping charges . The product that i have ordered has been cancelled by them without my knowledge. I need that product within a week . How could they betray their customers like this . Worst app ever used . Will not purchase anything anymore

I had ordered 5 items worth Rs 630.They delivered 4 items but charged Rs 630.Abd now they are denying the fact that they had not delivered 1 item but took the charge from the customer.

I had ordered products from purplle on 3rd of may but still i have not received them. it's an emergency because i am going to fly another country & i need the products.

The package cardboard was cautiously opened seal from one side, which could not be easily seen unless when when you go to open package. The shipment no is #[protected]. I ordered 2 shampoo, each 650ml from purplle.com. Delivery address was Bokaro Steel City, Jharkhand.

I ordered a product on 19th April, 2021 and it shows that the product has been delivered on 21st April, 2021 .I didn’t receive any call from the delivery boy. And I haven’t received the product . My order id is [protected]

First Issue:- I ordered a product and received a damaged product for that i received again a replacement product Which is also damaged then i applied for refund and Purplle asked me for Bank details for refund then they credited the refund amount in my Purplle wallet which is not acceptable at all.
Second Issue:- I ordered another product which is to be delivered on 12/03/21 then it got delayed to 15/03/21 and then it is delayed to 18/03/21 without any intimation. So this is really bad and unprofessional behaviour.

My mobile no. [protected]


My Order has been cancelled without customer permission..

My order no. [protected]

www.purplle.com

My order has cancel without my permission and blaim me you cancel your order...i was winner and my Elite membership has been removed..my order has successfully placed on 9 feb 2021 and I am winner and i got free 46 good vibes products..Please help me sir..purplle cheated with me. Purplle cancelled my order and blaim me i was cancelled..i am not cancelled my own order

[protected]...plz help me sir, purplle cheated with me sir my all free gifts item 46 has suddenly removed and they pretend it was a technical problem and products has no more etc..Sir my order delivered date is 17 feb.and but suddenly they all cancel..my membership snitch and all 46 items also..that time purplle pretend products has sort out, and purplle harrassment me forcefully through call, i do not place your 46 item.purplle said i know this my fault shobha priya but i do not placed your order..sir tell me why I place a new order when i haven't cancelled my order, and any problem of order no. [protected].you can check my all proff.

Plz help me sir purplle cheated with customer..sir price money me ek bar jo print ho jata hai wo real ban jata hai but purplle ise technical problem aur products sort out bata raha hai, order successful hone ke bad, bina customer ke permission ke order cancel kar diya, iska matlab purplle customer ke sath sir fraud kar raha hai, aur jab products sort out hai to purplle products sell kaise kar raha hai, jab products hi nahi hai..sir jitne prices hai usme kam kiya hai ab ish bat se purplle mukar raha hai mera order dene se plz help me sir 😭😭😭😭😭😭😭😭😭😭😭😭🙏🏼🙏🏼🙏🏼🙏🏼...⇄ pe dabab bana raha hai call karke aur dene se mana kar raha hai mere 46 products, aur na hi call back kar raha hai...plz help me consumer forum😭😭😭😭😭😭😭😭😭😭😭

www.purplle.com

Purplle Main Office Address: Raheja Plaza, LBS Marg, Ghatkopar West, Mumbai, Maharashtra, 400086, IndiaPurplle Main Office Phone Number: +91-[protected]Purplle Main Office Fax Number: NAPurplle Main Office Email ID: [protected]@purplle.com