Purplle.com Complaints & Reviews

So i want to cancel my order i email you a lot but no one is responding. Actually i want to add some more items in my order but they are not cancelling order i am a regular costumer and this time they disappointed me. I i'll make sure not to order anything else you if my order won't be cancelled.

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I placed an order on march21st 2020 now its june 3rd. Its been 3 months but my products not delivered yet order. And they keep the dates postponed every day. I want whether my products or refund by cancellation. I am expecting immediate response please

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Purplle.com Customer Care

from Mumbai, Maharashtra

Jun 24, 2020

Verified Support

We deeply apologize for the inconvenience caused to you.

We would like to inform you that we have forwarded your request for the cancellation of your order 9255444 and once the order is cancelled we will go ahead and process the refund for the same.

We once again apologize for the inconvenience caused to you.

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Id no[protected] on 10 th may... Still not deliverd... They postponed date daily

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Address: Bombay Andhra Pradesh

I know today my product has delivered but suddenly my phone is un rechargeable so i didn’t not get any phone call and got one message from purpule.com[protected]. And i got this num i am trying sins from morning i did not get any message or phone call about my product that u will get your product tomorrow or afternoon 1 2 days i want my product tomorrow plzzz

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Address: Kothanallor kottayam kerala India

I have ordered some product from purplle.com. And today[protected] got call from courier office and I have explain the exact location. After noon 4pm same person call me and ask the location and I tell him the exact location . But he went to wrong location, and call me and said you gave me the wrong location and blame me and cancelled my order.
The person name is Ajith S and Reeju
Contact no. [protected], [protected]

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Shivani Chabuk

Jul 5, 2023

I have ordered on 15 may due too address change, delivery boy asked for otp and i gave him, he confirmed to give parcel till evening, but did not received till now, taking followups but it is hopeless.Now in app it is showing status delivered

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It's almost 20 days by now. I 've prefer my product worth 860 from purplle. They are not delivering my product. When i track shipment they kept postponed order dilivery date everyday when i check my order status. I don't know how long they would keep changing. If you are going to dilivered then diliver soon i can't wait any longer or cancelled my order i would purchase from other online store.

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I have placed order on 25 th march and still waiting for it's delivery. Everytime they are making excuses that product is not in stock but those products are in stock on site.in order to confirm products availability i place new order and i was shocked, my new order got placed and with in two days it's packed dispatched and ready to be delivered.

They are not working on my old prepaid order instead they are working for new orders. I am highly disappointed with them. I always loved there products nad there services but this time they are testing my patience alot. My order id is [protected].
Shiwam hatley is one of there customer executive's and i am not satisfied with there answer. Plzz help me.

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Address: , noida-201301, Gautam Buddh Nagar, Uttar Pradesh, 201301

I ordered 4 items... Lipsticks, toner, bleach and flaxseed oil... All the other products are good but they cheated me on the flaxseed oil which is heavily priced, they have put in the mustard oil in the bottle which is not even hard sealed, this is highly disgusting nd fraudulent activity. I have placed a replacement for the same, if this tym also they cheated i will get my refund.

Email: [protected]@gmail.com

Apr 17, 2020

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2020

Purplle.com Customer Care's response As per the telephonic conversation informed the customer regarding her product which she has received and has also informed her that the reverse pickup has been arranged. The product will be picked within 2-3 working days. Once the product reaches the warehouse and the quality check is done. Her refund will be raised from our end. Also informed her that she doesn't need to return the free product.

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Address: Jabalpur, Madhya Pradesh, 482001

I ordered some beauty products on 10th of feb 2020 via purplle app. It was a prepaid order of 1835 rs.

Due to some reasons i cancelled the items and reordered them. It said the amount i have paid before will be seen in my bank account through which the transaction was made, but i have not received my refund till date 24/02/2020. Please give me my money back. Please.

Mar 29, 2020

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Feb 27, 2020

Purplle.com Customer Care's response We would like to inform you that we tried contacting Ms.Shruti Sathe on her number however the call was not answered.

We would like to inform you that we have already processed the refund on[protected] with transaction id 20200210111212801300168024959442093.

Post initiation, it will take 7-10 working days (which excludes Saturday, Sunday and public holidays).

It should reflect under the name of Manash Lifestyle Pvt. Ltd.

Should you require any further clarification, kindly let us know we will be glad to assist

Assuring you of our best services always

Have a wonderful year ahead

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Address: C-209 A, Ghatkopar Industrial Estate, Behind R-City Mall, L.B.S Marg, Ghatkopar-(w) Mumbai Mumbai City District Maharashtra India - 400 086, Mumbai City, Maharashtra, 400 086

I placed order for amount - 18630 and they delivered products in 5 shipments. Out of which, 3 shipments had missing products and 2 shipments had total different products what i have ordered.

Company denied for replacement or refund. Its a big amount and i need my refund now. Please help... It was for my sister marriage and this company cheated me badly on this.

Mar 21, 2020

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2020

Purplle.com Customer Care's response We had a detailed telephonic conversation with Ms.Simi Saxena and have sincerely apologized for the unhappy experience which was purely unintentional. We at Purplle.com always strive to provide the best of services to all our valuable customers.

We would like to inform you that we have arranged a reverse pick up of all the products that have been delivered to her and we will provide a refund once the products are received at our warehouse.

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I was trying to place an order on the purplle app. Payment was made for the order amounting to rs 420 via google pay but the order is not yet placed. I sent a mail to customer care but didn't get an adequate response. I need my money back.
I need a refund as soon as possible. The upi reference number is[protected] for the payment made. Debited amount is rs 420.

Feb 9, 2020

Complaint marked as Resolved

Amount refunded

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2020

Purplle.com Customer Care's response Please share the customer's order Id or your registered mobile number used to place the order so we can track and help her with her concern as soon as possible as the customer has not provided these details.

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Tamannagj

Oct 21, 2020

I have ordered products of rs 920 but the amout is deducted and now the order verificiation failed Wat is dis i okwys order from nykaa but second time i orderd from purplle it is such a bad experience i want mt money back attached the phtos to resolve issue faster the phone nmber from which order is placed is [protected]

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Hi sahithi, your order 8413201 will be shipped in parts. We have prepared your first shipment of faces canada makeup... And 4 other items. We will dispatch your order 8413201 within 24 hours.
I need my product immediately no more apologize i need compensation
They cheat me like this please help me sir it's not solved
Please help me sir they cheat me

Aug 7, 2021

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

May 21, 2020

Purplle.com Customer Care's response Dear ConsumerComplaints.in,

Greetings from Purplle.com !!

We would like to inform you that we tried contacting Ms. Sahithi who has placed an order with us with order id 8413153 and 8413201 however the call didn't connect.

We sincerely apologized for the unhappy experience which was purely unintentional. We at Purplle.com always strive to provide the best of services to all our valuable customers

We would like to inform you that we have processed your refund for order id 8413201 for Rs 797 on 18/01/2020 with transaction payu id [protected] and refund for order id 8413153 for rs 519 on 18/01/2020 with transaction payu id [protected].

Post initiation, it will take 7-10 working days (which excludes Saturday, Sunday, and public holidays).

It should reflect under the name of Manash Lifestyle Pvt. Ltd.

We would also like to inform you that AWB NO[protected] is bearing order id 8230821 is of another customer and we are unable to contact that customer as the number is registered in National Do Not Call Registry(NCPR).

Please do take care of yourself during this unfortunate time of the Coronavirus outbreak

Should you require any further clarification, kindly let us know we will be glad to assist

Assuring you of our best services always

Have a wonderful year ahead

Warm Regards,
Heta Dodhia

Purplle.com

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jayahari

Feb 25, 2020

I have ordered a nybae lipcrayon and you have delivered a wrong product. I have returned the product on 6th of February but the refund is not done. I an trying to contact customer care through email but there is no reply.
my order id was[protected]
and AWB no [protected]

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Hi sahithi, your order 8413201 will be shipped in parts. We have prepared your first shipment of faces canada makeup... And 4 other items. We will dispatch your order 8413201 within 24 hours.
After that that cancelled my order and say which is technically problem that's why we cancelled your order. No it's not genuine i need my products or i need compensation please help me with the shopping sir please help me sir. Teach them a lesson please help me sir. I spend more money than thousand. Please help me i need my products

Jan 18, 2020

Complaint marked as Resolved

No it's not solved they cheat me

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2020

Purplle.com Customer Care's response We would like to inform you that we tried contacting Ms.Sahithi on her registered number however the call didn't connect.

We sincerely apologize for the unhappy experience which was purely unintentional. We at Purplle.com always strive to provide the best of services to all our valuable customers.

We would like to inform that it was a technical glitch which was rectified as soon as it came to our notice.

We would like to inform that we have initiated a refund on 18/01/2020 with transaction id payuid:[protected]. It will take 7-10 working days to reflect in the account.

We will personally call her and inform about the interesting offers/discounts that Purplle.com will be launching for all valuable customers in Feb 2020.

Should you require any further clarification, kindly let us know we will be glad to assist.

Assuring you of our best services always.

Have a wonderful year ahead.

Should you require any further clarification, kindly let us know we will be glad to assist

Assuring you of our best services always

Have a wonderful year ahead

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Yesterday night on their site i watched an huge discount offer on faces canada i'm order more than 800/- but now they cancelled my order without my permission without any intimation without my interrupt they cancelled and then i call thier customer service they said it's was an technical problem some cancelled order there is no offer regarding that. Is this the way they cheat their customers? I need my compensation regarding this i need my products. Teach them a lesson i never leave them. They should give mey products or compensation. I need an justice.

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2020

Purplle.com Customer Care's response We would like to inform you that we tried contacting Ms.Sahithi on her registered number however the call didn't connect.

We sincerely apologize for the unhappy experience which was purely unintentional. We at Purplle.com always strive to provide the best of services to all our valuable customers.

We would like to inform that it was a technical glitch which was rectified as soon as it came to our notice.

We will personally call her and inform about the interesting offers/discounts that Purplle.com will be launching for all valuable customers in Feb 2020

Jan 17, 2020

Updated by Sahithi Channel No sir this is not justice.they just informed me about their mistake.thats it.my query and complaint is not solved.
Please teach them a lesson...I need my products back or I need should extra money as compensation.they don't deserve apologize.please help me sir.its not the way treat customers.they know how to cheat customers.help me

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Sayyad Gulafshan

Feb 14, 2020

Mene 31 Jan ki oder place kiya tha aur 1 Feb ko oder cancel but abhi tk pese wapas nhi aye. Jitni baar customer care mai call kiya unhone bola ki 10 din wait karo but abhi bhi pese nhi aye..₹249 ka refund abhi bhi ni hua my oder I'd is[protected]. Customer care bilkul bhi supportive nhi hai. I need my money back anyhow...oder from purplle app

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Address: 204, Jhalawar Building, Patanwala EST, LBS Marg, Ghatkopar (W), Mumbai – 400086 (hereinafter referred to as "Manash"), Mumbai City, Maharashtra

I haven't received the parcel from purplle.com but the status is showing that the delivery is successful. The order id is[protected].
I have complainted it to the purplle customer care and they sent me the pod report which has been kept on successful delivered option.
The pod that was on that doesn't belongs to me or not even was one if my friends, neighbours or watchman. I also mention that to them that the delivery person or company donot even follow the protocol by calling me for confirming address and tym for delivery.
The next day in morning i get a message that the order was delivered at 23:41 hr on[protected].
Its already been 3 working days as their policy said that it takes 2 to 3 working days to resolve the issue. But apart from resolving i don't even get the information about it from courier company as well as from customer care. I am really disappointed with the purplle.com and their irresponsible behaviour. They should understand its their responsibility to inform the customer about the status of complaint.

I urge you to take strict actions on such frauds happening and restrict such websites as well as courier companies who are involved in such frauds.
The only message i get from courier company is attached.

Jan 9, 2020

Complaint marked as Resolved

I called them trice after that the courier company executive called me and ask about the product still not delivered. And after reminding them three times they ensure me the response of complaint. After 5 days from complaint the delivery person finally delivered the order by saying that out of rush i have done ur sign and marked as delivered by my own. I don't know if it happens by mistake or it happens intentively.

Purplle.com customer support has been notified about the posted complaint.

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A

Ashmika Jain

from Rajapur, Maharashtra

Jan 6, 2020

No the customer care of purplle.com didnot notify me anything about my complaint.

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I have ordered few products on this site on 22 dec which were to be delivered to me by 27 dec but it never got delivered by xpressbees. I have e-mailed the complaint personally to Xpressbees customer support an contacted purplle customer care 4 times. Every time they assure me that the order will be delivered by next day. The order status shows out of delivery in the morning but by the end of the day it showed customer refused to accept but the truth is that they never called or messaged me also they never reached my address i have provided my alternate no also but the situation remains same. Now i feel it will never be delivered. My awb no is[protected]

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I ordered some products from purplle.com on 16th december. They used xpressbees courier service to ship the order.. I tried to track the order.. On 20th december it showed that the items are undelivered... I called purplle.com customer care.. They said that the product is misrouted.. I don't know when i will receive the product.. This makes me to think that i never going to buy from purplle.com from now onwards.. It uses such a bad courier service... I request purplle.com to choose some other courier service... Else u will lose lot of loyal customers..
I will share the order i'd and awb number. Below.. Please help me!!
Order i'd:[protected]
Awb number:[protected]
Registered mobile number: [protected]

Jan 23, 2020

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2019

Purplle.com Customer Care's response Please not as per telephonic conversation with customer she already received product on[protected].

We have also inform her to send the email for received the product.

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I was looking for a perfume and made a google search 'narciso edp men'. Out of the results, one site purplle.com had the lowest price. I clicked on it and the proceeded with the checkout process. After taking my email and phone number, and my credit card details, and just before I was about to hit 'confirm payment', they increased the price from the advertised Rs. 4657 to the inflated Rs. 6295. If I hadn't noticed the price change, I would've been conned of several thousand rupees. This clickbait on google amounts to false advertising and action must be taken against them.

Jan 4, 2020

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

Purplle.com Customer Care's response We deeply apologize for the inconvenience caused to the customer .We would like to inform you as per the marketing team, the price of the product keeps on fluctuating at any point of time.

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Address: KUZHITHARA VADAKKATHIL, SMRA 93, mulamkadakam,kollam, Kollam, Kerala, 691012

I have placed an order in purplle.com and it is delivered to somebody else on 28 november 2019 at 4.10 pm. They even didn't call me to verify my address. They just delivered to somebody. I need my ordered product. I have already paid for the ordered product via online. I lost my money. I need my money which i have paid or need my product back as soon as possible.

Dec 30, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

Purplle.com Customer Care's response We will be happy to help you with your concern raised.

Please share the order Id or you're registered mobile number used to place your order so we can track and help you with your concern as soon as possible.

We keep our quality of customer service up to mark to provide a better resolution for you.

In case of any further assistance or clarification on this issue, please reply to this email.

Assuring you of our best services always.

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Address: 204, Jhalawar, Patanvala Industrial Estate, Opposite Shreyas Cinema, L.B.S Marg, Ghatkopar-(W) Mumbai-400086, Maharashtra, India, 560068

My order no is[protected], which i placed this order on 8th oct 2019, which was shipped the next day but its been a month i didn't receive my order. The order status is showing delivered and i am not having the products yet this is fake site they have debited amount rs. 601 and i have done so many calls and emails but no response guys please stop ordering from purplle.com as this is really fake and fraud site. I am really fed up in writing emails and calling the customer care. I called up courier partner from my end, they said by mistake, it has been delivered to another apartment. I cannot believe this, how this fraud things they can do blindly to the customers. I am attaching the email communication and my order details.
Now i want my refund of amount rs. 601. I have been emailing them which is really annoying, i would never in life order anything again from this site and would never recommend anybody.
Please help me get my refund back which would be really appreciated.
Thank you.

Dec 11, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2019

Purplle.com Customer Care's response We are extremely sorry for the inconvenience. Please be assured that we have now got this rectified with the courier partner. We will initiate a refund for the paid amount to the source account if we are unable to deliver the order within 24 to 48 hours. Your patience is appreciated in this interim.

Purplle.com Complaints & Reviews

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Purplle.com reviews & complaints page 9

I want to cancel my order but no one is answering

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not delivered yet. postponing delivery date daily

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Not delivery

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Alps goodness powder and sandalwood and other 4 items

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Complaint against delivery boy

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Order not delivered delivery date kept postponed

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not delivering my order

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cheating... manipulation of the flaxseed oil, received mustard oil in the bottle.

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refund money is not received yet.

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order id - 2020028628473- want refund

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cash debited but order is not yet placed

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they cheat me it's not solved

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cheating in order

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they cheat me

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wrong status of order delivery, after complaining and verifying pod no response is made.

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xpressbees courier service not delivering order

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xpressbees courier service used by purplle.com is really slow

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different prices in google search and before payment checkout

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my order delivered to somebody else.

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missing case of my order and refund not yet received - 2019107321500

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