Purplle.com Complaints & Reviews

I ordered 2 soaps from company purplle.com online portal the soaps received were half the size of what size naaysa company sells these soaps were 75 grams instead of regular 150grams and naysaa company does not sell any soap with the weight of 75 grams also both the soaps had the same scent though both soaps had different ingredients

Macara is totally dry...It is not of any use it is not even coming out through brush... totally disaster..I am not able to apply it...Waste of money please exchange it...
As soon as possible...
Order no. [protected]

even i have received used and damaged product there is no refund from the company on its return since last 7 days not mail nor their customer care picks up the phone

3026727

Please kindle request Replace by products fastly Elle 18 lipstick plead vote fast

I ordered Nail polish through Purplle.com vide order no:[protected] and tillnow i have ot received any updates about my ship ment details, neiher i can get the track status with Hologistic couriers.

Such an wrost and lehergic service from a online marketing company.

I had placed order but in status displays as undelivered.i didn't receive any call from service man to give my package

We have sent an email to the customer

Please read below

We are sorry for the inconvenience caused to you.

We were expecting a fresh stock to arrive in 2 to 3 working days. The same was delayed due to stock issues. Since we were unable to dispatch the product in 10 days from the date of order placed, it was cancelled by the system.

As per your conversation with our customer service representative we have re-opened your order therefore as we receive the stock we will certainly dispatch your order on priority.

We are sorry to disappoint you with our services. We assure you that this will not happen again.

I have ordered 2 products on 15th June'16 but till now i havent received the products nor the money back. You r requested to refund the amount to HDFC credit card immediately

Dear Customer,

Greetings from Purplle.com!!

We would like to inform you, that as per the update from our courier partners, the order was attempted but not delivered as Consignee Not Available.

Please be assured we have made the arrangements to re-attempt the delivery. The same will be delivered to you in 24 to 48 hours.

You can track the shipment on Holisollogistics.com with the Air Way Bill #[protected].( as shown below).

For further assistance you can contact the courier partner Holisol Logistics on Customer Service Landline No : +[protected], Mobile 1 : +91 [protected], Mobile 2 : +91 [protected], Mobile 3: +91 [protected] or Email: [protected]@holisollogistics.com and they would be happy to assist you further.

{Consignee: Aarya Srivastava Address: Madhur Niwas, F-115, Khokhre Wali Gali, Lado Sarai | Prepaid}

Date, City Status
[protected] | 21:56:16, Lado Sarai DC Undelivered (Reason Code : 219 - Consignee Not Available)
[protected] | 19:42:18, Lado Sarai DC Shipment sent for Delivery
[protected] | 04:24:21, Lado Sarai DC Shipment at Delivery location Lado Sarai DC
[protected] | 00:51:06, Lado Sarai HUB Shipment at Lado Sarai HUB HUB
[protected] | 00:14:00, Lado Sarai HUB Shipment at processing center Lado Sarai HUB
[protected] | 02:17:55, Andheri Shipments arrives at Pickup center Andheri
[protected] | 02:17:55, Andheri Shipments connected from Andheri Pickup Center to HUB
[protected] | 18:45:22, Mumbai Shipments details uploaded
In case of any further assistance or clarification on this issue, please reply to this email.

Assuring you of our best services always.

Warm Regards,
Team Purplle.

Customer had placed an order for Body Shop Products. As the products were out of stock we were unable to deliver customer's order, We had also sent an email to the customer that products are not available, customer was upset about the same, As a good gesture we did order discount of 10% on next order customer is not ready to agree.

Not the complete truth. You kept postponing it saying you are trying to get the stock whenever i asked you the status.

When you sell a product on your website, you should have/make it available.
What makes you think a customer who has had 2 unpleasant experiences out of the 3 times he has shopped with you, will be foolish enough to do so again? What is the use of your silly gesture?
Who will compensate for the lost time, energy and money? I would have bought from someplace else at a same or lesser discount instead of buying it on MRP at the last minute!

I kept on asking you to get your senior to speak to me but you never did!

Now also i keep sending you emails asking you to STOP sending me promotional messages but you don't listen.

You are a no-good, worthless company with no regard to the customer's grievances.

Fake products are given in www.purplle.com. 9 days later is you ask for the order item they are cancelling the items automatically and mentioning that as per request order has been cancelled. Fake website. Items given not upto the mark.

The company is delaying much in delivering the product(deodorant).

Purplle.com — fake supply

I have brought two perfumes video their order number [protected]. Both are fake perfumes as I m a regular user of the products I ordered. They refuse to accept returns. Pls avoid buying from this portal.

Order ID: 20150318416298

15 days by now. No idea of the product. No response from the customer care. It is really turning out a very bad experience.

wrong product delivery

I have ordered maybelline pink alert POW4 but u send me POW1.i am trying to call u 100 times but u guys are not answering. Ok u send me the right product or refund my money.

Fake products are given in www.purplle.com. 9 days later is you ask for the order item they are cancelling the items automatically and mentioning that as per request order has been cancelled. Fake website. Items given not upto the mark.

Product Not Received

Product not received for which online payment was done 19/03/2014.Followed on phone many times but no progress.

Purplle.com — Return product

I would like to return product bt no one is picking my phone in customer care service even they are not rplying ... really disgusting..nt satisy with there service.

I need a immediate response to this.

Purplle.com — Purchased one body spray i did not get till date

I have purchased one body spray, you have sent me a message confirming that my order number 1123115 and the same will be despatched through blue dart courier with tracking number[protected], till date i didnt get it, so you please refund my amount to me immediately without fail
thankyou

Regards
P.Arungopinath BE
Tenkasi

Yup... Resolved :)

Thank you :)