Purplle.com Complaints & Reviews

On 19 aug 2019 i received an order from purplle.com which had only 2 bottle of oil that is a single combo of oil whereas i had orered 3 combo oils that is 6 bottles of the oils.
I cant contact the customer care number.

The order was cod and i paid but inside the box found only two items.

The items are also showing to be delivered.

Please help me either to get the products or money refunded.

Sep 28, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Aug 20, 2019

Updated by Suman0706 Order number :[protected]
Items ordered wishcare cold pressed castor and oilve oil 200 ml each quantity-2
Wishcare pure cold pressed castor oil and kalonji black seed oil.

Recieved only 1 quantity of castor and olive oil instead of 2
And the other is product is also missing

Verified Support

Aug 22, 2019

Purplle.com Customer Care's response Dear Team,

Sorry for the Inconvenience caused to you.

I would request you to please provide us order id or registered email id/contact number so that we can check the details and help you in resolving this issue.

Regards,
Purplle

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Address: c-209A, Ghatkopar industrial estate , bahind R-city mall, L.B.S Marg Ghatkopar(w) Mumbai, 400086

I have ordered some products of worth rs.529 but after some time there was verification failed.. This is soo dissapointing.. This was my sceond time i am facing this horrible experience.. This problem is soo serious right now.. I am an older customer of purplle.com but the experience i am facing right now is going worst.. Solve the problem urgently and delivered my products as soon as possible

Sep 28, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2019

Purplle.com Customer Care's response Dear Customer,

Greetings from Purplle.com!!

Can you please provide us with the exact order id number and email address, so that we can get a proper resolution on your concern.

With regards
Nikhil

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Address: 101 B , Raheja Plaza, LBS Marg, Ghatkopar West, Mumbai 400086. India, 400086

Order made on purplle.com on 04 aug 2019 my order no is [protected] in the name of shweta singh.On 06aug 2019 i have received wrong items which i have never ordered.some items are showing already delivered and i have not received.when i tried to return the products it is showing products are purchased under special offers kindly contact customer care.called customer care multiple times but no one picked up.kindly help me to get my money back.

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2019

Purplle.com Customer Care's response Dear Customer,

Greetings from Purplle.com!!

We do apologies for the inconvenience caused to you.

Can you please provide the images and the exact name of the incorrect product you have received. Please be rest assured as we will help you to return the product once we received the mentioned detail.

Also please do find the below attached proof of delivery, and please do let us know if its your signature or any one of your family member have received it.

In case of any further assistance or clarification on this issue, please reply to this email.

Assuring you of our best services always.

Warm Regards,

Nikhil

Purplle.com

Aug 07, 2019

Updated by shweta2305 Wrong items delievered to me.Received only 5 items:biotique bio coconut brightening cream, biotique bio fruit whitening lip balm, , N Y bae mets matte lip crayon, N Y bae brow klyn bridge eye browpencil which i have never ordered and N y bae nail polish matt with different shade.also it is showing in app that 6 items delivered to me but i got only 5.The courier guy has not taken any signature from me.refund my money.order no [protected]

Aug 14, 2019

Updated by shweta2305 no response received from purplle .

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M

Mizba Khan

from Mumbai, Maharashtra

Aug 19, 2019

I have received my order and i have received a damaged lipstick i.e Darling isabella matte lipstick your highness Rouges-bold brown royalty 3 (4.3g)
Its is fully broken
And i want replacement for it
Really disappointed it was my first order from the app

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V

Varshini Gowda

from Idukki, Kerala

Aug 19, 2019

I have not received refund amount yet. I ordered 3 products on purplle on 3rd of Aug and cancelled next day. I made prepaid payment through my debit card the amount is rs. 456. Plzz as soon as possible refund my money

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Address: City Mall, L.B.S Marg, Ghatkopar-(w) Mumbai Mumbai City District Maharashtra India - 400 086, 400086

I have ordered 8 products worth rs504. I have paid the money through prepaid money but after sometime the verification failed and already deducted my money from my bank account.. Kindly deliver the items. They first succesfully confrim order but aftersomtime the verification failed message. I am soo dissapointed. Because i am a customer of purplle.com for a long time.

Sep 28, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2019

Purplle.com Customer Care's response We have understood the query and we need basic details to investigate further such as customer's registered email id, order id or mobile number. So that we can assist you better and provide you with proper resolution.

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Dear sir/madam,
I had ordered two products worth ₹369 and it showed verification failed but my money was deducted from my debit card account. My order id is [protected]. How can you deduct money and yet say the verification failed. It was my first time shopping from this website and i am highly disappointed. Please ship the item that i purchased.
Payment details

Sub total: 320

Shipping charges: 49

Order total: 369

Payment method: prepaid

Aug 3, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2019

Purplle.com Customer Care's response Kindly note that to check and response the above complain we would need the order id number or registered email id of the customer please share the details to provide clear update.

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M

Muchuu Arora

from Meerut, Uttar Pradesh

Aug 5, 2019

Please cancel my order i have ordered wrong products these products are not of my use this has been mistakenly donee plz cancel it as sooon as possible i dont wanna waste myyy money

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N

Neelam Pankaj Surve

from Delhi, Delhi

Aug 12, 2019

Poor delivery service.
I have placed order from your website and I have prepaid of Rs. 315 for 3 items, But is is showing shipment has delayed, I could not reachable to your customer care number also due to switch off. Such a disappointed due to this kind of services.
Kindly help
My order no : [protected]
My shipment AWB no: SF25989089PL

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Address: Panipat, Haryana, 132103

Team,

I have placed one order at your site On 3rd July, 19 but it had been delivered to wrong person or wrong address or wrong city.

I have called customer care multiple times but did not got any resolution and now a good thing happening is the customer care number is not reachable at all.

Its not my fault that the product delievered at wrong address.

Please refund my money asap.

Order id - [protected]

Purplle.com customer support has been notified about the posted complaint.

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Poor delivery service. I didnt receive my order yet. Already the shipment is delayed, now the delivery is also getting delay day by day. There is no response from the delivery company. Such a poor service. I didnt know why purplle.com is providing such poor delivery services. Very worst experience of online shopping from this site. I request purplle.com to change their delivery company as soon as possible to avoid such repeated complaints.

Jul 19, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

Purplle.com Customer Care's response We will be happy to help you with your concern raised

Please share the order Id or registered mobile number used to place the order so we can track and help the customer for her concern as soon as possible.

We keep our quality of customer service up to mark to provide better resolution to our customers.

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I am not satisfied with the product because it is totally broken and it is very heartbreaking that I believed your website that you will give us a good product but you are not giving me that much good quality of product so I want it to get it back and want another product and also give me some good quality of product because it's fake and when I get the product it's totally broken

Jul 16, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2019

Purplle.com Customer Care's response Customer has not provided us complete order details.

Please help us with the order id or registered email id of purple.

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R

Rekha Baid

from Mumbai, Maharashtra

Jul 26, 2019

Order id: [protected]
I placed an order for NY Bae Nail Lacquer, Matte, Blue- Blue Strawberry 20 on 17th July, 2019.
The quality of nail lacquer is not good at all. It is too dry.
There is a request, either you change the product or refund the money of nail lacquer.

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F

farheen shaik

from Naidupeta, Andhra Pradesh

Aug 5, 2019

I havent receiving my product.ill orderd this month july 20. on COD basis.till now im wailting for the dispatch .please purlple team react this complaint.i hope as receiving soon .

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Address: Green Town Colony, Patiala, Punjab, 147101

I ordered some products total worth rs. 244. After paying it online, the amount got deducted from my card and delivery time was may 16, today is 23 may and still i don't get my product. Neither your customer care answer nor any satisfied reply or action is taken till now. This is my first shopping from this site and this bad experience. I am not gonna shop again from this site. Very bad website.

Jun 26, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

May 23, 2019

Purplle.com Customer Care's response We kindly request you to assist us with the right Purplle Order ID details for further assistance.

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S

Sonali Gosavi

from Mumbai, Maharashtra

Jun 4, 2019

Dear Customer,
I have cancelled the order after done the payment online. But I didn't receive refund amount in account . Kindly refund it as soon as possible.

Order ID-[protected]

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A

Anuja Hardaha

from Hyderabad, Telangana

Jul 4, 2019

On july 3, Amount of 623 have been deducted from my google bay upi account but order doesn't get placed . either refund money or place the order. email are not responded manually but autofed.

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Hello

I have ordered products on 8th of May and the estimated delivery was on 11th of may...I have already paid for the products too and waiting for them to get delivered

But they are still not dispatched it's nly in processing mode...

It's very important for me to get them as soon as possible for packing of my luggage...

Wil my products get on time...or else if they are cancelled Wil I get the refund...pls confirm and send ASAP...I'm in emergency of those products!!

Pls resolve this query!!

Jun 13, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

May 11, 2019

Purplle.com Customer Care's response To assist on the query we need details of the customer like the order number placed with Purplle or registered email id. request you to share these details to assist better on any concern.

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S

Shilpa Kundu

from Mumbai, Maharashtra

Jul 8, 2019

Plz returns this product. Nd refund money. Contact: [protected]

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Address: Z/3/450, Mistri Ghat Road, Kumar Para Lane, Badartala, Kolkata, West Bengal, 700044

Website: www.purplle.com

I had ordered 9 products worth of ₹1208 and it showed verification failed but my money was deducted from my paytm wallet account.
My order id is [protected].
How can you decuct money and yet say the verification failed???
It was my first time shopping from this website (Purplle.com) and i am highly disappointed.
Please either refund my money back or ship the item that i purchased...

May 29, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2019

Purplle.com Customer Care's response We can see you tried placing an order with us. However, the payment failed.

In case the amount has been deducted from your account, it would reflect back in your account in 2-4 working days. If you have not received the amount in the provided time frame, we request you to check the order status in case if it is placed. If not, please contact your bank, for further assistance as there might be an issue from your bank’s end.

Also, we see for the registered email address [protected]@gmail.com there was no Purplle amount deducted on any failed orders. The entire order was failed from PAYTM's end for order ID[protected]P96.

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Malek H S M

from Mumbai, Maharashtra

May 28, 2019

Demage product recevied...two damage compact powder is also send ...i m not happy with your product ..pls return product ...

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S

Sahithi Channel

from Mumbai, Maharashtra

Jul 8, 2019

Winner gift coupon code is not given me and they block me no new coupon code add in my cart.please I want Justice.

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I ordered some products total worth rs. 935. After paying it online, the amount got deducted from my account but in purplle site it shows transaction failed. Neither your customer care answer nor any satisfied reply or action is taken till now. This is my first shopping from this site and this bad experience. M not gonna shop again from this site. Very bad customer service.

May 14, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2019

Purplle.com Customer Care's response Request you to provide the order id number or registered email id to check the concern we need details to track correct information and reply to the concern with the resolution

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Address: Ghatakpur west, Mumbai City, Maharashtra

I had ordered a product with the order id
[protected] on april 2nd and the delivery date was supposed to be on april 9 th but the product shows it has been delivered on april 8 th but i'm so sure that no delivery had been attempted since there was no call from the delivery people before the supposed delivery nor after me reaching out to them. This fake delivered status is symbol of robbery and forgery since no proof of delivery nor address proof had been produced nor sought. Please resolve this issue since purplle customer service has let me down after repeated mails except for a lame we will contact you response. Don't let ur first time customers down with this unprofessional attitude. Hoping for a just resolution.

Apr 11, 2019

Complaint marked as Resolved

The order was delivered on 11.4.19 at 17;45 hrs but the company's response was poor and unsatisfactory

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2019

Purplle.com Customer Care's response The issue has been resolved the order has been delivered on 08/04/2019. the customer has not raised any concern with us even once and has not provided any information from his end. We believe the issue has been resolved already

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Z

zohra parmar

from Mumbai, Maharashtra

Apr 11, 2019

I did not get a good night's proper product...and it's damaged..want to return it back and my registraterd no.is [protected].

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H

Himanshi yogi

from Mumbai, Maharashtra

May 16, 2019

I want to buy a franchise of purple to open a store near by me . So can you call me on this no : [protected].

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Address: Ghatakpur west, Mumbai City, Maharashtra

I ordered a product from purplle with the order id [protected] on April 2nd and the product was to be delivered on April 9 the but the tracking status shows that the product has been delivered to me on April 8 th but I nor any of my friends have received the product and the delivery company didn't even bother to call me prior to the so called delivery and the purplle customer care is highly disappointing, this is my first time with purplle and it is a shame to have shopped on purplle . How can a product be delivered without any delivery proof this attempts to forgery and if this issue is not resolved it will be a great blot on purplle and Xpressbee

Purplle.com customer support has been notified about the posted complaint.

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My concern is around dunhill icon absolute for men order id [protected]
- product is not a genuine, reason for saying is
- product was not orginally packed, it didn't had any original new product packing instead it only had transit packing
- perfume cap doesn't fit, its very loose. Feels like a cheap copy of it.

I have filed the complaint against it and have also been sending several reminder emails but haven't received any. First email sent was on
Mar 20, 2019, 4:41 pm

As of now product has been picked up but not refund has been processed till now.

Kindly share an update to customers and process the refund asap or atleast share a timeline for the same.

Thanks
Durgesh

+1 videos

May 7, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2019

Purplle.com Customer Care's response We have asked the customer to send the bank account details as the refund for the order [protected] is

pending as we have not yet received the NEFT bank account details. The refund once initiated, will be done in 3-4

working days.

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V

Vandana Indriwal

from New Delhi, Delhi

Apr 29, 2019

Not given the full pouduct plz reply me bez i m call in customer care no body pick ph

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Address: 1st floor, 14, m ahmed road rehabari byelane no 2, Kamrup Metropolitan, Assam, 781008

I had ordered a perfume hugo boss 90ml, but after receiving the product i found out that it was not genuine and so i requested for return. A couple of days later the product was collected from my house and the customer service said i should receive the refund within 2-4days. It has been over over half a month and i still haven’t received my refund. I have tried calling on the number provided on the site, dropped multiple mails, but no answer has been delivered. I’ve never experienced such level o[censored]nprofessionalism. I want my money back that’s all.

May 6, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2019

Purplle.com Customer Care's response We apologize for the inconvenience caused to you. As per your telephonic & email conversation with one of our

colleague. The refund of Rs. 2775/- for the product Hugo Deep Red Perfume by Hugo Boss for Women EDP (90 ml)

will be done in your bank account for the order [protected].

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The item that i ordered was not delivered to me. I raised a ticket with customer care. #313548 but received no reply. I called the courier ppl and registered a complaint with them as well. They reverted back that the item was marked as lost and i was asked to contact purplle again. And again no replies from purplle after a week. The customer support of purplle is extremely disappointing as they don't pick any calls. Please take necessary action to either refund or make the product available for delivery.

May 8, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2019

Purplle.com Customer Care's response Please note that we have requested Proof of delivery from the courier partner who has provided information that shipment is delivered. We are now in contact with the customer and once we receive the proof of delivery the issu will be resolved in 1-2 working days. Request you to just allow us 2 working days and we assure the matter will be resolved

Verified Support

Apr 05, 2019

Purplle.com Customer Care's response We apologise for the inconvenience caused to you

We will definitely look in to this issue and escalate it to our courier partner authority. For further assistance we can arrange POD (Proof of delivery) from our courier partner and will send you the image of the receipt.

Please wait for next 1-2 working days to get this information from our courier partner and we will get in touch with you as soon as possible.

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P

pooja k v

from Lonavla, Maharashtra

Apr 4, 2019

Hi purple.com team,

I have place order in purple.com on 28-mar-19. In website it's showing delivered status from 29-mar-19 onwards. We tried to reach your customer care no one is picking up. Request urgent revert. Order no is. [protected].

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I had ordered few shades is lipsticks from the site purple.com recently. Out of the lot few shades of lipstick is totally different then that’s depicted on the site, hence i decided to return it. And as per the process i mailed them took the token number too, which they said will revert back within 24 hrs, but even after a lapse of 48 hrs there was no response, i again wrote to them still in vain, tried calling then many times but no response....

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My order become out for delivery 2 times.. And they said its failed due to customer out of station... Y they are lying.. They don't even try to call.. So i called them and give alternative num... Again didn't not attempt to call... Now when i checked... Its wriiten that.. Delivery failed... They are going to return the product.. I am sure.. I will not get my refund back... I think this is a tie up with purple.com... So that they will get bribe from them... Such an #... Earing money from customers who trust u.. #... Go to hell
Awb no:[protected]

May 8, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2019

Purplle.com Customer Care's response We can see as per the courier partner's reports the order was delivered to the registered address on 17/03/2019.
Please find the attachment for the screenshot of the website.

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I had placed an order and made the payment through you i'd and it showed verification failed but my money was deducted from my debit card account. My order id is [protected]. I have tried contacting purple cysticercosis care also and they informed me that the amount will be returned within 2 days but it has been 4 days but i have not received the amount yet. Please refund my money back.

Apr 17, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2019

Purplle.com Customer Care's response We have initiated the refund for the order [protected] today. The amount will reflect back into customers RAZORPAY account in 7 to 10 working days

Mar 15, 2019

Updated by Shwe123 I don't have a razorpay account. I made the payment through Google pay.

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Shwe123

from Karnal, Haryana

Mar 15, 2019

I don't have a razorpay account. I made the payment through Google pay.

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Purplle.com Complaints & Reviews

File a complaint to Purplle.com

Purplle.com reviews & complaints page 11

items missing

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verification failed

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wrong items delivered and some items not delivered at all.

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verification failed after money deducted

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about order verification

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product delivered at wrong address

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order not yet received

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revolution reloaded eyeshadow palette

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I have paid for the product but delivery not sent to me

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I'm complaining about delay in delivery

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cosmetics product verification failure but money deducted

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payment

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prepaid order not delivered

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fake delivered status

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refund for my order 201903165348501

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refund not received

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item not delivered but status is delivered

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no response on phone or via mail for the item I wanted to return

poor courier service

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verification failed but money deducted

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