Purplle.com Complaints & Reviews

I ordered some products total worth rs. 935. After paying it online, the amount got deducted from my account but in purplle site it shows transaction failed. Neither your customer care answer nor any satisfied reply or action is taken till now. This is my first shopping from this site and this bad experience. M not gonna shop again from this site. Very bad customer service....

I had ordered a product with the order id
[protected] on april 2nd and the delivery date was supposed to be on april 9 th but the product shows it has been delivered on april 8 th but i'm so sure that no delivery had been attempted since there was no call from the delivery people before the supposed delivery nor after me reaching out to them. This fake delivered status is symbol of robbery and forgery since no proof of delivery...

I ordered a product from purplle with the order id [protected] on April 2nd and the product was to be delivered on April 9 the but the tracking status shows that the product has been delivered to me on April 8 th but I nor any of my friends have received the product and the delivery company didn't even bother to call me prior to the so called delivery and the purplle customer care is highly disappointing, this is my first time with purplle...

My concern is around dunhill icon absolute for men order id [protected]
- product is not a genuine, reason for saying is
- product was not orginally packed, it didn't had any original new product packing instead it only had transit packing
- perfume cap doesn't fit, its very loose. Feels like a cheap copy of it.

I have filed the complaint against it and have also been sending several reminder emails...

I had ordered a perfume hugo boss 90ml, but after receiving the product i found out that it was not genuine and so i requested for return. A couple of days later the product was collected from my house and the customer service said i should receive the refund within 2-4days. It has been over over half a month and i still haven’t received my refund. I have tried calling on the number provided on the site, dropped multiple mails, but no answer...

The item that i ordered was not delivered to me. I raised a ticket with customer care. #313548 but received no reply. I called the courier ppl and registered a complaint with them as well. They reverted back that the item was marked as lost and i was asked to contact purplle again. And again no replies from purplle after a week. The customer support of purplle is extremely disappointing as they don't pick any calls. Please take necessary...

I had ordered few shades is lipsticks from the site purple.com recently. Out of the lot few shades of lipstick is totally different then that’s depicted on the site, hence i decided to return it. And as per the process i mailed them took the token number too, which they said will revert back within 24 hrs, but even after a lapse of 48 hrs there was no response, i again wrote to them still in vain, tried calling then many times but no response....

My order become out for delivery 2 times.. And they said its failed due to customer out of station... Y they are lying.. They don't even try to call.. So i called them and give alternative num... Again didn't not attempt to call... Now when i checked... Its wriiten that.. Delivery failed... They are going to return the product.. I am sure.. I will not get my refund back... I think this is a tie up with purple.com... So that they...

I had placed an order and made the payment through you i'd and it showed verification failed but my money was deducted from my debit card account. My order id is [protected]. I have tried contacting purple cysticercosis care also and they informed me that the amount will be returned within 2 days but it has been 4 days but i have not received the amount yet. Please refund my money back....

Please cancel my order as it was placed wrongly the items that were placed were not yet fulfilled.. I will place the order once the item is available.. Please cancel my order n it was shipped.. Myorder id [protected].. Please make it as early as possible.. I will place the order after some days.. Please cancel my order and it is emergency.. If paid the amount through net banking and please refund my amount...

Dear purplle.com & ship delight courier,

Order id: [protected], awb number: [protected]
You are such a shameless, crooked, unworthy, unqualified, careless bunch of people company yeah both of you purplle.com & ship delight courier.

I've ordered items worth of rs.570/- on 24th february. Its been 5 days. It hasn't been delivered. On the first 3 days you didn't update about the status...

Order id - [protected]
Order placed on feb 16, 2019 and received on feb 21, 2019

I had ordered perfume of chanel allure homme sport 100ml edt and when i opened the product it is fake perfume which doesn't last for 10 minutes and i purchased this perfume online from purplle.com despite being highly suspicious about online perfume authenticity because they had 15 days easy return policy under my product. Perfume bottle...

Order Id - [protected]

I had ordered perfume of Chanel Allure homme sport 100 ml Edt from purplle.com on Feb 16, 2019 and the same was delivered on Feb 21, 2019. When I opened the product what I found was complete absurd perfume with alcoholic water which lasts less than 10 minutes. When I ordered the perfume there was 15 days easy return policy clearly shown and applicable on the order. After receiving fake perfume when...

It's been 4 weeks now & i have still not received my refund for my order no. [protected]. I have been continuously emailing & contacting the customer service but there is no proper response from them. It is highly disturbing & im fed up with how long it takes to process my refund. Please kindly help me to get my refund in next 2 days or else i ll have to take some serious steps. @Purplle.com...

I have returned a product on november 21st 2018.. And still haven't got my refund money.. Its february.. Its very unprofessional of purplee.com.. When ever i call them most of the time they won't answer and when they do they will say that they will make it happe within 24hr.. I want my with written apologize.. Or i will take hard action against them..
Order number - [protected].
Rahul bhattacharjee...

I placed a order on sat 26 jan, 2019 vide order id: [protected], which was to be delivered by 3th feb on purplle.com but the product hasn't been delivered yet. Purplle given me awb id[protected] of ecomexpress, but ecomexpress tracking says[protected] is not exist. Mail on 8 th feb 2019 to customer care for solve the problem. They give me a ticket id #291171 and says "we'll reply in 24 hours!". Then customer care did not response any...

I placed a order on 6th feb which was to be delivered by 9th feb on purplle.com. On 9th feb almost 9 pm i received a message that the item has been delivered successfully when i didn't receive a single call by the delivery agent. I waited for 2 days that it might get delivered soon but no sue. I even tried calling purplle.com customer service but they didn't respond to my call as well as my mail which i sent immediately after the notification...

Hi,

Order id - [protected]

I have ordered 10 products from purplle.com on 10th jan-2019. 6 of them got delivered on 16th jan and 4 got delivered on 14th jan. I have requested them for the return of 8 products due to quality issue on the day i got it. First they have denied to take the return request then i had told them as per their return policy theses products are eligible for the return. Finally they...

I have purchased some products from purplle.com but i returned 2 products, after that i did't get any refund, when i called customer care they said like the products did't reach their warehouse. I called from the last 2 months but they did't refund it. They ask me about proof, in my purplle account i put return request after the next day one person came from purplle and picked the products but in my account it did't changed to returned, what...

I received a fake product but they are not taking it back and not refunding my money. Order id #4166268. I have mailed them countless number of times and was on call for half an hour with that stupid music playing but no one answered. It is a costly perfume worth around 7000 and they are not even responding to mails. It has been more than one month and i am helpless. Any solution?...