Purplle.com Complaints & Reviews

Dear sir/madam,
I had ordered two products worth ₹369 and it showed verification failed but my money was deducted from my debit card account. My order id is [protected]. How can you deduct money and yet say the verification failed. It was my first time shopping from this website and i am highly disappointed. Please ship the item that i purchased.
Payment details

Sub total: 320

Shipping charges: 49

Order total: 369

Payment method: prepaid

Team,

I have placed one order at your site On 3rd July, 19 but it had been delivered to wrong person or wrong address or wrong city.

I have called customer care multiple times but did not got any resolution and now a good thing happening is the customer care number is not reachable at all.

Its not my fault that the product delievered at wrong address.

Please refund my money asap.

Order id - [protected]

Poor delivery service. I didnt receive my order yet. Already the shipment is delayed, now the delivery is also getting delay day by day. There is no response from the delivery company. Such a poor service. I didnt know why purplle.com is providing such poor delivery services. Very worst experience of online shopping from this site. I request purplle.com to change their delivery company as soon as possible to avoid such repeated complaints.

I am not satisfied with the product because it is totally broken and it is very heartbreaking that I believed your website that you will give us a good product but you are not giving me that much good quality of product so I want it to get it back and want another product and also give me some good quality of product because it's fake and when I get the product it's totally broken

I ordered some products total worth rs. 244. After paying it online, the amount got deducted from my card and delivery time was may 16, today is 23 may and still i don't get my product. Neither your customer care answer nor any satisfied reply or action is taken till now. This is my first shopping from this site and this bad experience. I am not gonna shop again from this site. Very bad website.

Hello

I have ordered products on 8th of May and the estimated delivery was on 11th of may...I have already paid for the products too and waiting for them to get delivered

But they are still not dispatched it's nly in processing mode...

It's very important for me to get them as soon as possible for packing of my luggage...

Wil my products get on time...or else if they are cancelled Wil I get the refund...pls confirm and send ASAP...I'm in emergency of those products!!

Pls resolve this query!!

I had ordered 9 products worth of ₹1208 and it showed verification failed but my money was deducted from my paytm wallet account.
My order id is [protected].
How can you decuct money and yet say the verification failed???
It was my first time shopping from this website (Purplle.com) and i am highly disappointed.
Please either refund my money back or ship the item that i purchased...

I ordered some products total worth rs. 935. After paying it online, the amount got deducted from my account but in purplle site it shows transaction failed. Neither your customer care answer nor any satisfied reply or action is taken till now. This is my first shopping from this site and this bad experience. M not gonna shop again from this site. Very bad customer service.

I had ordered a product with the order id
[protected] on april 2nd and the delivery date was supposed to be on april 9 th but the product shows it has been delivered on april 8 th but i'm so sure that no delivery had been attempted since there was no call from the delivery people before the supposed delivery nor after me reaching out to them. This fake delivered status is symbol of robbery and forgery since no proof of delivery nor address proof had been produced nor sought. Please resolve this issue since purplle customer service has let me down after repeated mails except for a lame we will contact you response. Don't let ur first time customers down with this unprofessional attitude. Hoping for a just resolution.

I ordered a product from purplle with the order id [protected] on April 2nd and the product was to be delivered on April 9 the but the tracking status shows that the product has been delivered to me on April 8 th but I nor any of my friends have received the product and the delivery company didn't even bother to call me prior to the so called delivery and the purplle customer care is highly disappointing, this is my first time with purplle and it is a shame to have shopped on purplle . How can a product be delivered without any delivery proof this attempts to forgery and if this issue is not resolved it will be a great blot on purplle and Xpressbee

My concern is around dunhill icon absolute for men order id [protected]
- product is not a genuine, reason for saying is
- product was not orginally packed, it didn't had any original new product packing instead it only had transit packing
- perfume cap doesn't fit, its very loose. Feels like a cheap copy of it.

I have filed the complaint against it and have also been sending several reminder emails but haven't received any. First email sent was on
Mar 20, 2019, 4:41 pm

As of now product has been picked up but not refund has been processed till now.

Kindly share an update to customers and process the refund asap or atleast share a timeline for the same.

Thanks
Durgesh

I had ordered a perfume hugo boss 90ml, but after receiving the product i found out that it was not genuine and so i requested for return. A couple of days later the product was collected from my house and the customer service said i should receive the refund within 2-4days. It has been over over half a month and i still haven’t received my refund. I have tried calling on the number provided on the site, dropped multiple mails, but no answer has been delivered. I’ve never experienced such level o[censored]nprofessionalism. I want my money back that’s all.

The item that i ordered was not delivered to me. I raised a ticket with customer care. #313548 but received no reply. I called the courier ppl and registered a complaint with them as well. They reverted back that the item was marked as lost and i was asked to contact purplle again. And again no replies from purplle after a week. The customer support of purplle is extremely disappointing as they don't pick any calls. Please take necessary action to either refund or make the product available for delivery.

I had ordered few shades is lipsticks from the site purple.com recently. Out of the lot few shades of lipstick is totally different then that’s depicted on the site, hence i decided to return it. And as per the process i mailed them took the token number too, which they said will revert back within 24 hrs, but even after a lapse of 48 hrs there was no response, i again wrote to them still in vain, tried calling then many times but no response....

My order become out for delivery 2 times.. And they said its failed due to customer out of station... Y they are lying.. They don't even try to call.. So i called them and give alternative num... Again didn't not attempt to call... Now when i checked... Its wriiten that.. Delivery failed... They are going to return the product.. I am sure.. I will not get my refund back... I think this is a tie up with purple.com... So that they will get bribe from them... Such an #... Earing money from customers who trust u.. #... Go to hell
Awb no:[protected]

I had placed an order and made the payment through you i'd and it showed verification failed but my money was deducted from my debit card account. My order id is [protected]. I have tried contacting purple cysticercosis care also and they informed me that the amount will be returned within 2 days but it has been 4 days but i have not received the amount yet. Please refund my money back.

Please cancel my order as it was placed wrongly the items that were placed were not yet fulfilled.. I will place the order once the item is available.. Please cancel my order n it was shipped.. Myorder id [protected].. Please make it as early as possible.. I will place the order after some days.. Please cancel my order and it is emergency.. If paid the amount through net banking and please refund my amount

Dear purplle.com & ship delight courier,

Order id: [protected], awb number: [protected]
You are such a shameless, crooked, unworthy, unqualified, careless bunch of people company yeah both of you purplle.com & ship delight courier.

I've ordered items worth of rs.570/- on 24th february. Its been 5 days. It hasn't been delivered. On the first 3 days you didn't update about the status...

Order id - [protected]
Order placed on feb 16, 2019 and received on feb 21, 2019

I had ordered perfume of chanel allure homme sport 100ml edt and when i opened the product it is fake perfume which doesn't last for 10 minutes and i purchased this perfume online from purplle.com despite being highly suspicious about online perfume authenticity because they had 15 days easy return policy under my product. Perfume bottle has not so perfect finishing at bottom and some letters are faded too. Now when i am trying to return this product there is no option to return from customer end and i am asked to contact customer care through email or call, which to me is completely disgusting and unprofessional. I have already written complain for the same to their customer care through email as i am not able to contact them through their provided customer care number because of constantly showing busy line reason. It is pathetic experience from buying from purplle.com despite buying product at hefty price what customers get is fake. I want my money back asap with speedy return process at earliest.

Order Id - [protected]

I had ordered perfume of Chanel Allure homme sport 100 ml Edt from purplle.com on Feb 16, 2019 and the same was delivered on Feb 21, 2019. When I opened the product what I found was complete absurd perfume with alcoholic water which lasts less than 10 minutes. When I ordered the perfume there was 15 days easy return policy clearly shown and applicable on the order. After receiving fake perfume when I tried to return the product there was no return option and I was suggested to contact their customer care which to me is lame and unprofessional either. Really unprofessional and irresponsible move of purplle.com to make customers suffer through such situations even after paying hefty amount for the order. I want prompt solutions and actions for this issue and refund my money at earliest.