Purplle.com Complaints & Reviews

I ordered for two Combos of Coconut carrier oil and Rosemary Oil prices at Rs 81/- x 2 = Rs 162/- at Purplle's website on 08.01.2019 (screenshot attached). Till payment was made the combo was appearing in my cart. In the screenshot it says "in your Cart". However after making payment, only carrier oil was appearing and the same was delivered. I had spoken to customer care on the same day after placing the order and sent an email and was assured that solution would be provided.

Its bee over 8 days and initially the customer care didn't respond despite repeated reminders. The customer care have very rudely refused to deliver the other half of of the combo products ordered and have even mocked and laughed upon saying "go complaint and any legal action you want to take, we will not provide the product"

After continuous reminders to customer care for past 8 days, solution offered is a discount of Rs 50/- while the combo offered was of Rs 550/- x 2 = Rs 1100/- (MRP) and only carrier oil worth Rs 92*2 = Rs 184/- has been delivered.

The customer care staff esp the Head Ms Kavita is extremely rude and has refused to escalate the matter to her seniors. On insistence, the mail ID provided by her seems non-functional as no one has responded to email since morning.

I ordered for a combo, i paid for a combo and i want to receive the product (combo) i ordered for and paid for.

I got refund message on dec 21, but still now my amount didn't refunded. I have contacted and mailed purplle but they are not responding properly. My order id is [protected] and my refund amount is 105. I want my money back they are refusing to provide the transaction details and not at all solving the issue. Its already more than 15 days but i am still trying to solve the issue but its worst customer service of purplle

I had orderd 3 products worth 551 in last saturday. Date is 5.1.2019 and it showed verification failed but my monye deducted from my debit card account. How can you deduct money and say verification failed. I am highly disappointed for that. Please return my money back as soon as possible. Please do something on that case. Your employer are not helpful.

I purchased product items from purplle.com worth of rs.509 and applied coupon code as merryapp which says i will receive a surprise gift as if i purchase products above rs.500.
After delivery also i dint get my gift and my purplle wallet is also empty.
I am becoming a fan of purplle.com with the awesome products but like this cheating i kind of hating it.
Why are they cheating on coupon codes for purchasing the products.
Highly disappointed.

I ordered a ny bae lipstick on 10 december. And the estimated date was 18th december. But i haven't received the product yet. Order details shows the product is in transit. It's been 3 days after the estimated date. How lond should i wait for the product since there is no notification. I haven't received any notification about the delay in delivery.

I had purchased some products from purpll.com...now I want to return one item from that order ..I had email many time on purple.com..but they don't give the reply ...I am not satisfied with that product...but they are not ready to return it...I m student..I have not so much money to do waste..on the time of selling company behave like God ..on the returning time company behave like 😈 devil...

My order id no. [protected]
I want to return some items from my order due to different colours which are shown in pictures.
I want to return NYBae Nailpaints & lipstick, Colorbar lipstick, Stay Quicker lipstick,
I tried customer care no. So many times. But it is always busy & i did mail to [protected]@purplle.com
But no one respond me.
Please initiate the process of return as soon as possible

I had placed a order (# [protected]) on 10 nov 2018 and thethe estimated date of delivery of the same was on 13th nov but the product hasnt been delivered yet. I also havent recieved any email notification regarding the late delivery and on tracking the order its been shown in transit from past 2 days. How long will it take for the product to be delivered. If not being delivered atleast notify me regarding the cancellation and refund.

They planned so well to not let the consume know that his cashback can be taken in parts and not as whole. This is like a bait and should be informed to the consumers before they buy anything for 50% cashback and who normally visits the website to purchase stuffs. This is illegal. Why not pop up a message saying only 20 percent or whatever percent can only be utilised after getting cash back. No other website does this bait with the cashback. Too much shame on you purplle. True and authenticated people don’t do this. Do you think amazon or flipkart does this kind of cheating. You think every customer has to go look for your rules and conditions and take lessons instead of visiting your profile and purchasing. This is hidden bait as the first user complaint. We should be able to utilise how much ever cash back we want. Who are you to impose rules on how we have to use our own money. That’s again a shame.

I had ordered one product worth ₹155 and it showed verification failed but my money was deducted from my debit card account. My order id is [protected] how can you decuct money and yet say the verification failed. It was my first my first time shopping from this website and i am highly disappointed. Please either refund my money back or ship the item that i purchased

It's now 10 days and i have still not received the major part of delivery. Purple.com keep promising delivery n refuse to cancel the order also. The courier company that is given for tracking simply keeps parroting message that parcel is in transit.in their website for tracking for last 5 days it's showing as follows:
Shipment status
Awb:-
[protected]
Go
Back
Shipment id :[protected]

Date description hublocation city state
10/04/2018 11:01pm in transit from del/shb, ghaziabad, uttar pradesh del/shb-ghaziabad ghaziabad uttar pradesh
10/03/2018 5:47pm handover to courier del/shb-ghaziabad ghaziabad uttar pradesh

I'm highly disappointed by purplle's cashback scam. This is related to my purplle wallet cashback received for rs 511 received "makecash" coupon.
At the time of applying the coupon it was clearly showing that the wallet money will expire in 30 days.

No when i and trying to redeem the money its allowing me to use only 25% of my wallet money for an order.

So in that case i'll have to spend around 2000 rs for recovering my wallet money of rs 511.

Already i have spent rs 1100 for which i have got this 50% cashback of rs 511 which is of no use as i didn't got any discount on mrp rates of the products.

Being a middle class, do purplle realise that its not easy for a person to spend 1100+2000= rs 3100 just on cosmetics that too in 1 month. I don't have that need for these cosmetics and neither my family or friends have that need.

I have been a frequent and loyal customer of purplle but now i feel like being trapped here and purplle is just making money out of their customers lack of knowledge. My money is being snatched here. And when i'm asking for purplle's support then they say you should have gone through the terms & conditions then why you have created a so called department of 'customer care' who dont provide the right info. Do you think that it is logical for a person buying just a cosmetic product from online store will go and check the terms & conditions for that. Online stores are there for their customers convenience and not for harassing them.

I'm only asking for some solution like if purplle will let me use my wallet money in one purchase or it should extend my wallet money validation till 3 months or just refund my money

I ordered a toner from you. When I received the order, it was loosely packed. I believed during carriage it might have been distorted. But I was shocked to see that the inside cover was also open and toner was leaking. Half of toner is leaked. I had previously ordered facial kit and serum, they waere very nicely packed and I received it intact. But this time it was glass bottle and I can’t believe they can send such fragile item like this.

I recently placed a order of a papaya face mask and got the safron moisturizer instead. The i request a return and then the wrong product (Safron moisturizer) was picked up by xpressbees. Now it has been about 10 days since then and still no response from purplle. Very bad customer service. I hope they improve there customer service and this was my first time ordering anything from purplle overall a very bad experience.

Order no: [protected]

Good morning
As per my booking for a lipstick n hair color, the courier company named express bees in cheppad, kerala, had called me to deliver my items. Since i was in d hospital, i told that lady i may not be able to reach home, so please extend the delivery to next day. She said ok n suddenly hung up the line.. She was very arrogant to me when i told i was in the hospital. Till date i didn't received it. When i called today, she told me that they returned my product because company told them to return it that day itself.. Very much disappointed n first time having such a bad experience

I ordered some item of a prepaid amount rs 865 on August 09. After some time they marked that my order is already delivered on 13th August but didn't get anything. I tried their customer care number given in app but this is also a fake number. Then I tried to convey my problem by mail. But after saying "We are trying to contact our courier partner for the proof of delivery" they stopped replying to my emails from last 3 days.
This is a fake company. I want a refund.

Order id is [protected], placed on date- wed 11 jul, 2018
product name- Biotique fresh daily purifing shampoo & conditioner.
I have cancled the product but they didnt reply of my refunding money and i am calling them but they are not taking my call.
so, I requeste you to take an action on my complain
refunding value is Rs.148 payed by acc.

I have order a matte lipstick in april... After long time i have received my order... When i received my order, lipstick brush was broken from inside... Then on 2nd i have requested to return the product... Now it's may ending and still they didn't received my order nor yet return my money back... And now the return requested is rejected i didn't got my product back also they have not given my money back... They are a big cheater don't ever order from this site. I have stop ordering from that time... Its a humble request to you, give my money back or give me a new product in exchange... This is not fair u have rejected the requested...

I have ordered two items on purplle.com with orderid [protected] on 26 april, 2018. They have dispatched them by xpressbees on 26-04-18. While tracking the shipment, it shows the expected delivery of the product is on 01-05-18. And today, after complaining i got my product.

From that product one of the product i have ordered is liquid lipstick which is a damaged product. I have got broken brush of the lipstick. You have given damaged product. You are cheating customers.. You are cheater. Give my money back or take your product back.

I have ordered two items on purplle.com with orderid [protected] on 26 april, 2018. They have dispatched them by xpressbees on 26-04-18. While tracking the shipment, it shows the expected delivery of the product is on 01-05-18. But, till today i have not received any phone call/information regarding the same.

Each time i try to contact purplle they keep saying they will do their best and i'm tired of hearing the same thing over and over. This is the worst service i have seen till today.

There is no xpressbees courier office in hospet. I have called xpressbees regarding this. They are saying we will deliver it by today/tomorrow every time but failed to do so. They have given a mobile number. When i call him, he didn't answer my call.

This is not at all acceptable. It's the worst service i have ever seen.