Purplle.com Complaints & Reviews

I ordered a Livon Hair Gain tonic from Purplle.com on 17 march, 2017.I paid my money through my debit card.After few days of placing my order, they said that Livon Hair Gain tonic is out of stock, so they cancelled my order and said that they will refund me.The next day they said that they refunded my money in my bank account but till today, 05/04/2017, i have not recieved my payment. On asking them, they would reply that it will take some...

I'm highly disappointed by purplle's customer care. This is related to my purplle wallet cashback received for rs 797 for feb50 coupon. As i was not aware about the wallet features so i called purplle customer care on 22-feb'17 for asking about the cashback validity and its usage for future orders. I had a conversation with gurpreet (Purplle customer care executive) for the same and he said cashback will be valid for a month and i asked him...

I canceled the order on 10/03/2017 and it was sucessfully returned by the courier..I have left India and without informing me they have again sent the same product ..The product is already there with the merchant but they morons are not returning my money to my A/C.. I have paid 3875/- and I need my money back... Its 4000/- how could they deny to refund my money if the product is not delivered to me?...

I am highly disappointed with your such pathetic service experience.Despite being loyal customer such worst ever experience has surely taken my all confidence.I have got the Loreal products delivered for order no-[protected] and the moment I opened and saw the product I can make out both of them are not even original Loreal product.You have duped me and sent me some pathetic, cheap and local product in its bottle.As I am a regular user...

I called CC two times, they said that the order was cancelled but i received no email. plus the customer care service needs way too much improvement... . since they cancelled my orders i placed the same order again but in my order history the new order doesn't appear. i want to cancel both my orders as soon as possible .i hope that they will resolve my issue rightaway......

I have purchased twice from purplle. com, and after 7 days in both the cases they have cancelled partial order and initiated less amount of refund as per cost of the cancelled item. i am very much disappointed with the services of the purplle team. also the cancelled items due to stock unavailability are still available on their website. I am looking forward to receive the full amount of refund into my account....

I ordered khadi shampoo product but I got parvati shampoo. I called customer care of purplle.com, they told me to send the screenshots of product, I sent 2 days before but didnot get any proper response from their side. I asked them to pickup the wrong product and initiation of refund in my bank. So, please look into my issue. Two times I mailed them but didnot get any proper response...

Hey. I am pragati singh...i had ordered color fever makeup brushes and lakme cc cream product on 23rd of december...the whole amount to be payed was 392...which payed in advance ...i m highly disappointed by the service given by this site ...i m not sure that i'll recieve my ordered product or not ...coz niether i have been provided with order id nor any other information so that i can file any complaint...i had payed in advanced from my...

I had ordered and paid in advance for 3 products of which two were l'oréal leave in conditioners and one was female intimate body wash on 17/11/2016. I received the sms "your order 1441642 has been dispatched through holisol logistics with awb tracking number[protected]. Thank you." tried tracking but nothing opens up on site! Mailed to purplle.com and some ketaki named female wrote back requesting me to be patient and that company has some...

I placed an order on 30th Sept'16 and order number is [protected]. This order contains Lakme Kajal, Brut Deodorant and Vaseline healthy white + Ponds fairness cream. I haven't received any update about this order apart from a massage that my order has been placed. Today (6th Oct'16) when i called there helpline then I came to know that they don't have this in their stock and they are procuring this. And the executive said we will take...

I ordered a Bonjour Paris High Volume Mascara from www.purplle.com website and I received a used up mascara and it was a very dried up product. Plus there is no option of returning the product on this site for this product. hence, I want my money refunded. and the product to be taken by purplle.com. I request you to please take the product and refund my money.
P.s - there is no return button on the site for this product. Do please...

I had ordered a boss orange feel good summer cologne and the same was delivered to me. But when I opened the packaging and tried my perfume it was nothing like the feel good summer cologne I've been using since the past few months and I guarantee it that it is not the same as I have been using and Is a fake product. If the company wants I am willing to go to consumer court for this as I have paid 3000 rupees for it and this is not fair. I'm...

I have ordered two times, both the times without intimating me the orders are partially cancelled, requesting others also not to purchase from www.purplle.com. Worst experience. Products received also not upto the level.

See the below message from purplle.

Dear VLN,

We are really sorry we were unable to deliver your complete order.

We have initiated the refund of the Products Lakme...

Order Id : [protected]

I have contacted with purplle.com team couple of times to get my money back against this order. Every time they made a false promise that refund will be initiated within 5 business days.Now its been months they have not initiated the refund.I lost my trust on this online shopping site.

Please take up this issue and help me to get my money back....

This is purplle.com ORDER- [protected] MADE ON 10-JUL-2016 STILL NOT DELIVERED. Used paytm wallet for the payment. They do not even initiate the refund. This is a fraudulent site never order anything.
It's been more than a month now and they do not respond properly and they do not give necessary solution too.
Rs.520/- email [protected]@yahoo.com...

Dear purplle team,

Thanks for the wonderful experience for being the first time buyer. I have placed an order on 19th july and on 29th i am getting the message of cancellation due to unavailability. When i browse the site today, its again showing product on sale. Is this some kind of joke..??? Totally unethical...
If product still available is on sale, how it can be cancelled...

Conversation opened. 1...

Its been a month they have initiated me refund. I mailed them continuously for the status of refund and they revert back very rudely that count the days. it will take 10 working days for the same. Even after 15 working days I didn't get refund. Now they are just saying sorry.
I want refund along with the compensation. I want my refund to be done by today itself along with the compenstion of lie and delay. please help me to sort out...

I ordered an item of loreal serum worth 549 on 14th of June having order id:[protected]. But till now no sms about the transit or any delivery details, not even estimated arrival details. This is completely not acceptable from this site where service can be so poor. This item is already prepaid of rs 549/-

Kindly do the needful sooner....

It's been more than 3 weeks since I ordered for the product from the purpple application and I still haven't got the product.Each time I try to contact purplle they keep saying they will do their best and I'm tired of hearing the same thing over and over.

I'm really annoyed and frustrated from the response you guys have given as I have called five times regarding the Same. Never the less I even went to delhivery...

Hi,

Order number: [protected]

Air waybill no :[protected]

Kindly tell me how many days it takes for an order to get delivered or rather i would say that for the prepaid orders to get delivered..

Im so dissapointed that now i think that it i should gone to another website.. Kindly track the status.. This status is from past 4 days..

And you guys are neither delivering...