Purplle.com Complaints & Reviews

I had placed an order of 2 items on the www.purplle.com website on 8-Dec'13 by paying amount - Rs 1014 (Order No. - [protected]) .

On 9-Dec'13, I called up their customer care center to know the status of my order. There was no response from their side & received a sms that please write to [protected]@purplle.com & they will revert in 6 hours. I wrote an e-mail to them and asked about my order that till when it will be shipped. I got no reply from their side.

On 19-Dec-13, I received a message that my order is partly shipped with item value Rs 319. I received that item on 22-Dec-13. Today is 24-Dec and I again called them up to know the status of the second item of the order, still there is no response and again received the same sms that please write to us. I have just fed up from these people.

Can you please help in getting my money back?

My order number is[protected] Each time i have to tell the order number as 96621. I ordered using my email address ([protected]@yahoo.co.in) I paid through my online banking. State bank of India, I haven't received my order after 45 days .I tried to contact customer care and their response was unsatisfactory. Every time they replied differently. I have registered complaint in their customer care too. Here are some replies they had given. 1. Your order will be dispatched soon. 2. Order is dispatched and will receive soon 3. Order is dispatched on 20th June and the delay is caused due to vendor. 4. Price of the product has been changed and will receive your order only when you pay rest of your money. 5.Order is confirmed and dispatched and will receive soon. Every time different answers. I need my cash back as i have a feeling that they are not ready to give me the product i have ordered. Please help me sir.