Purplle.com Complaints & Reviews

This is the first time I ordered with purpplle.com and never again in my life time..i won't recommend it to anybody too.my order ID is[protected] on 13th January 2019..it's showing that it has already delivered and I didn't get any items yet..how can u deliver my items to someone else..this is the first time am ordering through purple.com and the condition this worst..daily I have to call the customer care and they are not resolving it..if...

Team,

I am writing this after waiting for almost one and half month. I ordered a product worth rs 999, which i have returned back due to personal reasons.

Order id: [protected].

This is really frustrating that have not yet been credited with my refund. I am also not able to contact customer care over call. Please refund my money back else i have to look for some strict action against this...

My order number is [protected]. I’ve returned the product a month ago and i’ve been said that the money will be refunded in 7-10 working days time on 8th january ‘19 but i haven’t received it yet. The customer care doesn’t even revert to the mails or calls. I just received a mail telling that there are some technical issues and also that i’ll get my refund in the next 48 hours but it’s been so many days after that and i haven’t...

My order id is [protected] on january 13th 2019.. It's showing that the item has already delivered and i didn't get any products yet.. I[censored] can't deliver it give me the refund. I have called the customer care service many times and they are not resolving it. I really need a response from ur side & actually the customer care service is not helping.. How can u deliver my items to someone else.. This so pathetic....

My order number is [protected]. I’ve returned the product a month ago and i’ve been said that the money will be refunded in 7-10 working days time on 8th january ‘19 but i haven’t received it yet. The customer care doesn’t even revert to the mails or calls. I just received a mail telling that there are some technical issues and also that i’ll get my refund in the next 48 hours but it’s been so many days after that and i...

The company is just making fool of customers. On 16 jan they send a mail telling that product would be dispatched in 24-48 working hours and today i. E. 21 jan, they have still not dispatched the product and cant say when they will dispatch. Heights of fooling and harassing customers.
Order number order # [protected] made on 8th jan and still the full order has not been dispatched.
Kindly take strict action against the company...

I ordered for two Combos of Coconut carrier oil and Rosemary Oil prices at Rs 81/- x 2 = Rs 162/- at Purplle's website on 08.01.2019 (screenshot attached). Till payment was made the combo was appearing in my cart. In the screenshot it says "in your Cart". However after making payment, only carrier oil was appearing and the same was delivered. I had spoken to customer care on the same day after placing the order and sent an email and was assured...

I got refund message on dec 21, but still now my amount didn't refunded. I have contacted and mailed purplle but they are not responding properly. My order id is [protected] and my refund amount is 105. I want my money back they are refusing to provide the transaction details and not at all solving the issue. Its already more than 15 days but i am still trying to solve the issue but its worst customer service of purplle...

I had orderd 3 products worth 551 in last saturday. Date is 5.1.2019 and it showed verification failed but my monye deducted from my debit card account. How can you deduct money and say verification failed. I am highly disappointed for that. Please return my money back as soon as possible. Please do something on that case. Your employer are not helpful....

I purchased product items from purplle.com worth of rs.509 and applied coupon code as merryapp which says i will receive a surprise gift as if i purchase products above rs.500.
After delivery also i dint get my gift and my purplle wallet is also empty.
I am becoming a fan of purplle.com with the awesome products but like this cheating i kind of hating it.
Why are they cheating on coupon codes for purchasing the products.br...

I ordered a ny bae lipstick on 10 december. And the estimated date was 18th december. But i haven't received the product yet. Order details shows the product is in transit. It's been 3 days after the estimated date. How lond should i wait for the product since there is no notification. I haven't received any notification about the delay in delivery....

I had purchased some products from purpll.com...now I want to return one item from that order ..I had email many time on purple.com..but they don't give the reply ...I am not satisfied with that product...but they are not ready to return it...I m student..I have not so much money to do waste..on the time of selling company behave like God ..on the returning time company behave like 😈 devil......

My order id no. [protected]
I want to return some items from my order due to different colours which are shown in pictures.
I want to return NYBae Nailpaints & lipstick, Colorbar lipstick, Stay Quicker lipstick,
I tried customer care no. So many times. But it is always busy & i did mail to [protected]@purplle.com
But no one respond me.
Please initiate the process of return as soon as possible...

I had placed a order (# [protected]) on 10 nov 2018 and thethe estimated date of delivery of the same was on 13th nov but the product hasnt been delivered yet. I also havent recieved any email notification regarding the late delivery and on tracking the order its been shown in transit from past 2 days. How long will it take for the product to be delivered. If not being delivered atleast notify me regarding the cancellation and refund....

They planned so well to not let the consume know that his cashback can be taken in parts and not as whole. This is like a bait and should be informed to the consumers before they buy anything for 50% cashback and who normally visits the website to purchase stuffs. This is illegal. Why not pop up a message saying only 20 percent or whatever percent can only be utilised after getting cash back. No other website does this bait with the cashback....

I had ordered one product worth ₹155 and it showed verification failed but my money was deducted from my debit card account. My order id is [protected] how can you decuct money and yet say the verification failed. It was my first my first time shopping from this website and i am highly disappointed. Please either refund my money back or ship the item that i purchased...

It's now 10 days and i have still not received the major part of delivery. Purple.com keep promising delivery n refuse to cancel the order also. The courier company that is given for tracking simply keeps parroting message that parcel is in transit.in their website for tracking for last 5 days it's showing as follows:
Shipment status
Awb:-
[protected]
Go
Back
Shipment id :[protected]
br...

I'm highly disappointed by purplle's cashback scam. This is related to my purplle wallet cashback received for rs 511 received "makecash" coupon.
At the time of applying the coupon it was clearly showing that the wallet money will expire in 30 days.

No when i and trying to redeem the money its allowing me to use only 25% of my wallet money for an order.

So in that case i'll have to spend around 2000 rs...

I ordered a toner from you. When I received the order, it was loosely packed. I believed during carriage it might have been distorted. But I was shocked to see that the inside cover was also open and toner was leaking. Half of toner is leaked. I had previously ordered facial kit and serum, they waere very nicely packed and I received it intact. But this time it was glass bottle and I can’t believe they can send such fragile item like this....

I recently placed a order of a papaya face mask and got the safron moisturizer instead. The i request a return and then the wrong product (Safron moisturizer) was picked up by xpressbees. Now it has been about 10 days since then and still no response from purplle. Very bad customer service. I hope they improve there customer service and this was my first time ordering anything from purplle overall a very bad experience.

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