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Purplle.com Complaints & Reviews

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Updated: Oct 30, 2025
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Purplle.com reviews & complaints page 12

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S
SumitG19
from Delhi, Delhi
Mar 1, 2019
Resolved
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products not delivered from purpple.com

Address: Raheja Plaza, LBS Marg, Ghatkopar West, Mumbai City, Maharashtra, 400086

Dear purplle.com & ship delight courier,

Order id: [protected], awb number: [protected]
You are such a shameless, crooked, unworthy, unqualified, careless bunch of people company yeah both of you purplle.com & ship delight courier.

I've ordered items worth of rs.570/- on 24th february. Its been 5 days. It hasn't been delivered. On the first 3 days you didn't update about the status...
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Navanshu9
from Ahmedabad, Gujarat
Feb 22, 2019
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Address: C-209A, GHATKOPAR INDUSTRIAL ESTATE, BEHIND R-CITY MALL, LBS MARG, GHATKOPAR (WEST), MUMBAI-400086, Mumbai City, Maharashtra, 400086

Order id - [protected]
Order placed on feb 16, 2019 and received on feb 21, 2019

I had ordered perfume of chanel allure homme sport 100ml edt and when i opened the product it is fake perfume which doesn't last for 10 minutes and i purchased this perfume online from purplle.com despite being highly suspicious about online perfume authenticity because they had 15 days easy return policy under my product. Perfume bottle has not so perfect finishing at bottom and some letters are faded too. Now when i am trying to return this product there is no option to return from customer end and i am asked to contact customer care through email or call, which to me is completely disgusting and unprofessional. I have already written complain for the same to their customer care through email as i am not able to contact them through their provided customer care number because of constantly showing busy line reason. It is pathetic experience from buying from purplle.com despite buying product at hefty price what customers get is fake. I want my money back asap with speedy return process at earliest.
+1 photos
Mar 29, 2019
Complaint marked as Resolved 
Purplle.com customer support has been notified about the posted complaint.
Verified Support
Feb 22, 2019
Purplle.com Customer Care's response
Please provide the order details so that we can check the issue to assist better. We need to know the exact concern.
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    Navanshu9
    from Ahmedabad, Gujarat
    Feb 21, 2019
    Resolved
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    Address: C-209A, GHATKOPAR INDUSTRIAL ESTATE, BEHIND R-CITY MALL, LBS MARG, GHATKOPAR (WEST), MUMBAI-400086, Mumbai City, Maharashtra, 400086

    Order Id - [protected]

    I had ordered perfume of Chanel Allure homme sport 100 ml Edt from purplle.com on Feb 16, 2019 and the same was delivered on Feb 21, 2019. When I opened the product what I found was complete absurd perfume with alcoholic water which lasts less than 10 minutes. When I ordered the perfume there was 15 days easy return policy clearly shown and applicable on the order. After receiving fake perfume when I tried to return the product there was no return option and I was suggested to contact their customer care which to me is lame and unprofessional either. Really unprofessional and irresponsible move of purplle.com to make customers suffer through such situations even after paying hefty amount for the order. I want prompt solutions and actions for this issue and refund my money at earliest.
    Mar 30, 2019
    Complaint marked as Resolved 
    Purplle.com customer support has been notified about the posted complaint.
    Feb 21, 2019
    Updated by Navanshu9
    Look at the bottle what I received for 8500 INR.

    Verified Support
    Feb 22, 2019
    Purplle.com Customer Care's response
    Greetings from Purplle.com!!

    We have arranged a reverse pick up of the product. The pickup will be done in 2 to 3 working days. The refund will be initiated once we receive the product(s) back at our warehouse.

    Some important points to note:-

    · Please pack the product securely to avoid damage in transit. Preferably in the same packing it was delivered in.

    · The product(s) need to be received in an unused and new condition, along with the original packaging with their seals, labels and bar codes intact, where applicable.

    · Do allow 5-8 days post pick up for us to receive the products in our warehouse.

    · Refund of the product(s) will be processed within 24-48 hours once we receive the product(s) at our warehouse. It can take up to 7-10 working days for it to reflect in your account.



    You can also track the status of the return shipment with the tracking number provided by the courier, handed over at the time of pick up.
    Verified Support
    Feb 22, 2019
    Purplle.com Customer Care's response
    Greetings from Purplle.com!!

    We have arranged a reverse pick up of the product. The pickup will be done in 2 to 3 working days. The refund will be initiated once we receive the product(s) back at our warehouse.

    Some important points to note:-

    · Please pack the product securely to avoid damage in transit. Preferably in the same packing it was delivered in.

    · The product(s) need to be received in an unused and new condition, along with the original packaging with their seals, labels and bar codes intact, where applicable.

    · Do allow 5-8 days post pick up for us to receive the products in our warehouse.

    · Refund of the product(s) will be processed within 24-48 hours once we receive the product(s) at our warehouse. It can take up to 7-10 working days for it to reflect in your account.



    You can also track the status of the return shipment with the tracking number provided by the courier, handed over at the time of pick up.
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      Nazia Rini
      from Hyderabad, Telangana
      Feb 20, 2019
      Resolved
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      Address: 500094

      It's been 4 weeks now & i have still not received my refund for my order no. [protected]. I have been continuously emailing & contacting the customer service but there is no proper response from them. It is highly disturbing & im fed up with how long it takes to process my refund. Please kindly help me to get my refund in next 2 days or else i ll have to take some serious steps. @Purplle.com
      +1 photos
      Mar 28, 2019
      Complaint marked as Resolved 
      Purplle.com customer support has been notified about the posted complaint.
      Verified Support
      Feb 21, 2019
      Purplle.com Customer Care's response
      Dear ConsumerComplaints.in,

      Greetings from Purplle.com!!

      We’ve processed your refund Beneficiary Account Number: [protected].
      Additionally, we have confirmed from our Bank and it has been transferred on our end. It may take up to 3-7 working days for the refund to reflect in your account. The time may vary from bank to bank.

      In case of any further assistance or clarification on this issue, please reply to this email.

      Assuring you of our best services always.

      Warm Regards,
      Salman Shaikh
      Purplle.com
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        V
        Vidcon Funn
        from Bengaluru, Karnataka
        Feb 19, 2019
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        Address: Darjeeling, West Bengal, 734003
        Website: Purplle.com

        I have returned a product on november 21st 2018.. And still haven't got my refund money.. Its february.. Its very unprofessional of purplee.com.. When ever i call them most of the time they won't answer and when they do they will say that they will make it happe within 24hr.. I want my with written apologize.. Or i will take hard action against them..
        Order number - [protected].
        Rahul bhattacharjee
        Purplle.com customer support has been notified about the posted complaint.
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          PPMallick
          from Delhi, Delhi
          Feb 15, 2019
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          Address: 400086

          I placed a order on sat 26 jan, 2019 vide order id: [protected], which was to be delivered by 3th feb on purplle.com but the product hasn't been delivered yet. Purplle given me awb id[protected] of ecomexpress, but ecomexpress tracking says[protected] is not exist. Mail on 8 th feb 2019 to customer care for solve the problem. They give me a ticket id #291171 and says "we'll reply in 24 hours!". Then customer care did not response any call and email (Again email on 11 th feb 2019). Till date did not get product or refund my money.
          +4 photos
          Purplle.com customer support has been notified about the posted complaint.
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            PrajwalR6
            from Virarajendrapet, Karnataka
            Feb 12, 2019
            Resolved
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            Address: Bangalore, Karnataka, 560019

            I placed a order on 6th feb which was to be delivered by 9th feb on purplle.com. On 9th feb almost 9 pm i received a message that the item has been delivered successfully when i didn't receive a single call by the delivery agent. I waited for 2 days that it might get delivered soon but no sue. I even tried calling purplle.com customer service but they didn't respond to my call as well as my mail which i sent immediately after the notification of delivery my order id: [protected]
            +1 photos
            Mar 29, 2019
            Complaint marked as Resolved 
            Purplle.com customer support has been notified about the posted complaint.
            Feb 12, 2019
            Updated by PrajwalR6
            Title mistake, Item not delivered but status showing it's delivered
            Verified Support
            Feb 22, 2019
            Purplle.com Customer Care's response
            Hi,

            As per the update from the courier partner, they are trying to contact you for further status on your inquiry, however, you are not responding to their calls.

            Kindly request you to provide us with an alternate contact number for further investigation on your query.
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              K
              kritikaC
              from Bhandara, Maharashtra
              Feb 12, 2019
              Resolved
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              Resolved

              Hi,

              Order id - [protected]

              I have ordered 10 products from purplle.com on 10th jan-2019. 6 of them got delivered on 16th jan and 4 got delivered on 14th jan. I have requested them for the return of 8 products due to quality issue on the day i got it. First they have denied to take the return request then i had told them as per their return policy theses products are eligible for the return. Finally they agreed for the return after so many calls and emails. But i had to take the follow ups for the return pick up for almost 10-12 days then they sent their person for the return pick up on 31st jan. All 8 products were picked up on the same day and all were checked by their pick up person and i have got the acknowledgement for all 8 products but they have refund only for 6 products on 8th feb and that is also after so many calls and emails from my side. They have not given me refund of 2 products yet. I am sending them reminders but they are not replying back. I am not able to attach the acknowledgement slip due to bigger size but i have already shared the acknowledgement slip with purplle.com.
              I am just fed up thatswhy i am writing to you. You guys have helped me a lot.
              You have resolved maximum of the complaints raised by me. Really appreciate it :-)
              Mar 23, 2019
              Complaint marked as Resolved 
              Purplle.com customer support has been notified about the posted complaint.
              Verified Support
              Feb 13, 2019
              Purplle.com Customer Care's response
              As checked, we wish to inform that your refund has been processed from our end on 08/02/2019and same should be reflecting your paid source in next 7 to 10 working days under the name of Manash Lifestyle Pvt Ltd.

              Further, the transaction ID for the refund processed is 74332749040903990337183.

              Further, we kindly request you to please contact the courier partner and check if they can assist you with the same.
              Feb 13, 2019
              Updated by kritikaC
              I have got the refund only for 6 products. What about 2 more products which were picked up. The return pick was arranged by you and I have the acknowledgement slip. When o spoke to couriers services they said it is already delivered to purplle then why are you not refunding my money. O have already shared the acknowledgement slips via email to Purplle customer care Id.
              I have two products. One of them Was good. But the other product I requested to return. On the 2nd March I have got my order. Without any delay I requested to return it. But I didn't know what to choose the exact reason so I selected the quality reason also mentioned about less than half of the quantity. They are rejecting again and again my request. There is less than half of the product and the pump is used and the paper seal is broken. Please return this product and refund my money.
              Again they rejected my request by saying that it's against our policy. When I was unaware of their policy then they had called me. But when I got to know about what I have to explain, no one called me for verification. And without any call they again and again rejected the request. I have told everything to customer care. But they only say sorry I can't help you.
              Hello anushka here
              I ordered 6 products from purplle by mistake one more product is ordered i reached out to customer care they suggested to take it and initiate return afterwards but after recieving the product they were not even accepting the return request and fooled me with that product of 1000 rupee i am facing much problem reached out to customer care many time bt they are not providing any solution and I am not the able person to bare 1000 rupee loss please help me of possible i m trying out this from last 4 days bt not getting any response
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                K
                kalyani kaluvai
                from Bengaluru, Karnataka
                Feb 11, 2019
                Resolved
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                Address: 560049

                I have purchased some products from purplle.com but i returned 2 products, after that i did't get any refund, when i called customer care they said like the products did't reach their warehouse. I called from the last 2 months but they did't refund it. They ask me about proof, in my purplle account i put return request after the next day one person came from purplle and picked the products but in my account it did't changed to returned, what can i o?
                Mar 19, 2019
                Complaint marked as Resolved 
                Purplle.com customer support has been notified about the posted complaint.
                Verified Support
                Feb 14, 2019
                Purplle.com Customer Care's response
                We understand the concern of Kalyani Kaluvai

                However, we are unable to resolve the query due to lack of order related detail like order id/email id. We would be

                glad to assist the customer once we are able to fetch out the concerned order details.

                Warm regards

                Team Purplle
                My order id is #4184842. I have returned the product in perfectly good condition and apply for refund. Its been more than 10 days now and i did not get my refund. Also they are not picking up phone calls from any of my number. Worst.
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                  Prashanth Yella
                  from Bengaluru, Karnataka
                  Feb 8, 2019
                  Resolved
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                  Address: 520010

                  I received a fake product but they are not taking it back and not refunding my money. Order id #4166268. I have mailed them countless number of times and was on call for half an hour with that stupid music playing but no one answered. It is a costly perfume worth around 7000 and they are not even responding to mails. It has been more than one month and i am helpless. Any solution?
                  Mar 14, 2019
                  Complaint marked as Resolved 
                  Purplle.com customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 10, 2019
                  Purplle.com Customer Care's response
                  Dear ConsumerComplaints.in,

                  Greetings from Purplle.com!!

                  We’ve processed your refund on 09/02/2019 to Beneficiary Account Number: [protected].

                  ​Additionally, we have confirmed from our Bank and it has been transferred on our end. It may take up to 7-10 working days for the refund to reflect in your account. The time may vary from bank to bank.

                  In case of any further assistance or clarification on this issue, please reply to this email.

                  Assuring you of our best services always.

                  Warm Regards,
                  Nikhil Choudhary
                  I have purchased some products from purplle.com but i returned 1products, after that i did't get any refund, when i called customer care they didn't receive my call what can i do ?? Please refund my money
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                    A
                    Ambili ambili
                    from Bengaluru, Karnataka
                    Feb 6, 2019
                    Resolved
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                    Resolved

                    This is the first time I ordered with purpplle.com and never again in my life time..i won't recommend it to anybody too.my order ID is[protected] on 13th January 2019..it's showing that it has already delivered and I didn't get any items yet..how can u deliver my items to someone else..this is the first time am ordering through purple.com and the condition this worst..daily I have to call the customer care and they are not resolving it..i[censored] can't deliver give me the refund.i[censored] people are not resolving this I definitely gonna file a case.
                    Apr 1, 2019
                    Complaint marked as Resolved 
                    Purplle.com customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 01, 2019
                    Purplle.com Customer Care's response
                    As checked, we wish to inform that refund for the products that was not delivered to the customer under AWB#[protected] for Rs.225 has been processed from our end.

                    Refund Reference ID is rfnd_Bw8y7s4BYyqaGs
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                      meetac121
                      from Neyyattinkara, Kerala
                      Feb 2, 2019
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                      Address: 122001

                      Team,

                      I am writing this after waiting for almost one and half month. I ordered a product worth rs 999, which i have returned back due to personal reasons.

                      Order id: [protected].

                      This is really frustrating that have not yet been credited with my refund. I am also not able to contact customer care over call. Please refund my money back else i have to look for some strict action against this issue.

                      I am getting the same response from last 2 months that my refund has been initiated but i have not yet received. Please either refund my money back or now provide me wallet money for it. Because its really frustrating that i am still asked to wait for 7-10 days.

                      I had the worst experience using purplle. I have to complain on consumer court regarding your services and have to write bad review if my refund won't be given back.
                      Purplle.com customer support has been notified about the posted complaint.
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                        Riya Tiwari
                        from Indore, Madhya Pradesh
                        Feb 2, 2019
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                        My order number is [protected]. I’ve returned the product a month ago and i’ve been said that the money will be refunded in 7-10 working days time on 8th january ‘19 but i haven’t received it yet. The customer care doesn’t even revert to the mails or calls. I just received a mail telling that there are some technical issues and also that i’ll get my refund in the next 48 hours but it’s been so many days after that and i haven’t received the refund still. The customer service is very poor on the whole!...
                        Purplle.com customer support has been notified about the posted complaint.
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                          A
                          Ambili ambili
                          from Bengaluru, Karnataka
                          Feb 1, 2019
                          Resolved
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                          Resolved

                          My order id is [protected] on january 13th 2019.. It's showing that the item has already delivered and i didn't get any products yet.. I[censored] can't deliver it give me the refund. I have called the customer care service many times and they are not resolving it. I really need a response from ur side & actually the customer care service is not helping.. How can u deliver my items to someone else.. This so pathetic.
                          Mar 6, 2019
                          Complaint marked as Resolved 
                          Purplle.com customer support has been notified about the posted complaint.
                          Feb 01, 2019
                          Updated by Ambili ambili
                          My order ID is [protected] on January 13th 2019..it's showing that the item has already delivered and I didn't get any products yet..i[censored] can't deliver it give me the refund.i have called the customer care service many times and they are not resolving it.i really need a response from ur side & actually the customer care service is not helping..how can u deliver my items to someone else..this so pathetic.
                          Verified Support
                          Feb 01, 2019
                          Purplle.com Customer Care's response
                          Hi Sarath,

                          Kindly assist us with the shipment ID that has not been delivered to you.

                          Regards,
                          Purplle care.
                          Feb 04, 2019
                          Updated by Ambili ambili
                          Order ID is [protected] on January 13th 2019..AWB number[protected]..it's showing that it has already delivered and I didn't get any items yet..this is the first time am ordering through purple.com and the condition is that worst.am calling the customer care service also but they are not helping.i[censored] can't deliver it give me the refund..

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                            Priya_24
                            from Krishnagiri, Tamil Nadu
                            Jan 31, 2019
                            Resolved
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                            Resolved

                            My order number is [protected]. I’ve returned the product a month ago and i’ve been said that the money will be refunded in 7-10 working days time on 8th january ‘19 but i haven’t received it yet. The customer care doesn’t even revert to the mails or calls. I just received a mail telling that there are some technical issues and also that i’ll get my refund in the next 48 hours but it’s been so many days after that and i haven’t received the refund still. The customer service is very poor on the whole!
                            Mar 14, 2019
                            Complaint marked as Resolved 
                            Purplle.com customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 02, 2019
                            Purplle.com Customer Care's response
                            Dear ConsumerComplaints.in,

                            Greetings from Purplle.com!!

                            We’re sorry you haven’t received your refund yet. I’ve looked into this for you and I see that the refund didn’t go through. Such instances are rare and we work closely with our payment gateways to ensure our customers get their refunds as soon as possible.

                            I’ve processed your refund for you now manually to Source Account Number.

                            It may take up to 7-10 working days for the refund to reflect in your account. The time may vary from bank to bank.

                            In case of any further assistance or clarification on this issue, please reply to this email.

                            Assuring you of our best services always.

                            Warm Regards,

                            Nikhil Choudhary

                            Purplle.com
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                              D
                              divyarian
                              from Bareilly, Uttar Pradesh
                              Jan 21, 2019
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                              Address: New Delhi, Delhi
                              Website: www.purplle.com

                              The company is just making fool of customers. On 16 jan they send a mail telling that product would be dispatched in 24-48 working hours and today i. E. 21 jan, they have still not dispatched the product and cant say when they will dispatch. Heights of fooling and harassing customers.
                              Order number order # [protected] made on 8th jan and still the full order has not been dispatched.
                              Kindly take strict action against the company
                              Purplle.com customer support has been notified about the posted complaint.
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                                divyarian
                                from Bareilly, Uttar Pradesh
                                Jan 16, 2019
                                Resolved
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                                Resolved

                                Address: New Delhi, Delhi, 110092

                                I ordered for two Combos of Coconut carrier oil and Rosemary Oil prices at Rs 81/- x 2 = Rs 162/- at Purplle's website on 08.01.2019 (screenshot attached). Till payment was made the combo was appearing in my cart. In the screenshot it says "in your Cart". However after making payment, only carrier oil was appearing and the same was delivered. I had spoken to customer care on the same day after placing the order and sent an email and was assured that solution would be provided.

                                Its bee over 8 days and initially the customer care didn't respond despite repeated reminders. The customer care have very rudely refused to deliver the other half of of the combo products ordered and have even mocked and laughed upon saying "go complaint and any legal action you want to take, we will not provide the product"

                                After continuous reminders to customer care for past 8 days, solution offered is a discount of Rs 50/- while the combo offered was of Rs 550/- x 2 = Rs 1100/- (MRP) and only carrier oil worth Rs 92*2 = Rs 184/- has been delivered.

                                The customer care staff esp the Head Ms Kavita is extremely rude and has refused to escalate the matter to her seniors. On insistence, the mail ID provided by her seems non-functional as no one has responded to email since morning.

                                I ordered for a combo, i paid for a combo and i want to receive the product (combo) i ordered for and paid for.
                                Feb 22, 2019
                                Complaint marked as Resolved 
                                Purplle.com customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 18, 2019
                                Purplle.com Customer Care's response
                                Kindly help us with the order details so that we can help you in a better way. We are unable to track the order of the customer we will need order details from you.
                                Jan 21, 2019
                                Updated by divyarian
                                The company is just making fool of customers. On 16 Jan they send a mail telling that product would be dispatched in 24-48 working hours and today i.e. 21 Jan, they have still not dispatched the product and cant say when they will dispatch. Heights of fooling and harassing customers.
                                Order number order # [protected] made on 8th Jan and still the full order has not been dispatched.
                                Kindly take strict action against the Company
                                Verified Support
                                Jan 22, 2019
                                Purplle.com Customer Care's response
                                We do not have complete order details of the customer. Please provide us to give proper clarification.
                                order # [protected]
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                                  lakshmi indhu
                                  from Jayamkondacholapuram, Tamil Nadu
                                  Jan 15, 2019
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                                  I got refund message on dec 21, but still now my amount didn't refunded. I have contacted and mailed purplle but they are not responding properly. My order id is [protected] and my refund amount is 105. I want my money back they are refusing to provide the transaction details and not at all solving the issue. Its already more than 15 days but i am still trying to solve the issue but its worst customer service of purplle
                                  Purplle.com customer support has been notified about the posted complaint.
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                                    M
                                    Mua Sayani Mullick
                                    from Kolkata, West Bengal
                                    Jan 7, 2019
                                    Resolved
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                                    Resolved

                                    Address: Kolkata, West Bengal

                                    I had orderd 3 products worth 551 in last saturday. Date is 5.1.2019 and it showed verification failed but my monye deducted from my debit card account. How can you deduct money and say verification failed. I am highly disappointed for that. Please return my money back as soon as possible. Please do something on that case. Your employer are not helpful.
                                    Feb 13, 2019
                                    Complaint marked as Resolved 
                                    Purplle.com customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 08, 2019
                                    Purplle.com Customer Care's response
                                    In case of verification failed order and If the amount has been deducted from your account, it would reflect back in your account in 48 to 96 hours. If you haven’t received it by this timeframe, we request you to please contact your bank, as they would be able to assist you further.
                                    Messenges screen shortsend from purple.com

                                    deducted money back - Comment #3318014 - Image #0
                                    deducted money back - Comment #3318014 - Image #1
                                    deducted money back - Comment #3318014 - Image #2
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                                      Revathy Kothandan
                                      from Chennai, Tamil Nadu
                                      Dec 31, 2018
                                      Resolved
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                                      Resolved

                                      Address: Chennai, Tamil Nadu, 600032
                                      Website: www.purplle.com

                                      I purchased product items from purplle.com worth of rs.509 and applied coupon code as merryapp which says i will receive a surprise gift as if i purchase products above rs.500.
                                      After delivery also i dint get my gift and my purplle wallet is also empty.
                                      I am becoming a fan of purplle.com with the awesome products but like this cheating i kind of hating it.
                                      Why are they cheating on coupon codes for purchasing the products.
                                      Highly disappointed.
                                      Feb 3, 2019
                                      Complaint marked as Resolved 
                                      Purplle.com customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 01, 2019
                                      Purplle.com Customer Care's response
                                      We deeply apologize for the inconvenience caused in regards with the MerryApp Coupon code.

                                      Further, we wish to inform that Freebies provided under the above coupon is currently out of stock.

                                      We will certainly get back to you with a right update on the same shortly.
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