Purplle.com Complaints & Reviews

I want to register a compaint against a tempered package delivered .I have opened the package just now and found that the order is incomplete.I ordered 11 items and only 5 have been delivered. It has been 8 hours since I have raised a complaint. Pathetic customer support.

Hello, This is with regard to my order # [protected] placed at Purplle.com Out of the 3 products in the order that I received today, 1 product is in extremely damaged and unusable condition. Kindly find the damaged Product description and images with this mail and take the necessary action. Damaged Product Description : Lotus Herbals Whiteglow Season Of Love Kit Remarks : I received this product in damaged condition. Both Face cream and Face wash is in a messed-up condition. Unusable & Unacceptable. I already sent a email to [protected]@purplle.com but they have the worst E-Commerce Platform to shop online with very cheap & defective product and they are not listening to my complaint. Kindly take the necessary action against this cheap third grade shopping portal Purplle.com Either replace the product or refund my money in my bank account as soon as possible. Do respond to my complaint. Regards, Rahul Gupta 98II235342

I placed an order for 3 Lotus lipsticks among other things. They sent me lipsticks that are very close to the date of expiry. As lipsticks have a shelf life of 2 years from date of manufacture, it shows that they have sent really old stock. I have tried mailing them, sending them pictures of the same and calling them but there is absolutely no response. I don't understand why they send old stock and if they have, why there is no courtesy to respond to complaints. It is really pathetic and I want a refund. Order no is [protected]

i want to cancel a product and return it and need my refund. There is no proper customer service number and no one responds to my e-mails. I want the numbers and some one to conatct me from purple. please help. [protected] Rs. 798 one of the products is very bad, dried out and old dstock they vae sent. there is no expiry dats and nothing. no details on the product. please don't fool the customers like this

I ordered some products online from purplle.com on 12th March 2015. Its been 15 days and order is not yet delivered.A week ago I received a message stating that my order has been delivered. Since the order was not delivered so I tried contacting purplle.com through phone and mail but no response from their end. Payment has been made online and I am still waiting for my order. Order number #[protected]. My email address: [protected]@gmail.[protected]@gmail.com

I placed 2 orders from Purplle.Order Number [protected] on 12th Dec 2014Order Number [protected] on 12th Jan 2015Order Number [protected]They just delivered partial orders (only few items and not all) and are not delivering remaining items. They are not responding to mails. Have sent mails to [protected]@purplle.com on 16th Dec 14, 18th Dec 14, 21st Dec 14, 26th Dec 14, 31st Dec 14, 2nd Jan 15, 6th Jan 15, 9th Jan 15, 11th Jan 15, 12th Jan 15, 16th Jan 15, 19th Jan 15, 2nd feb 15, 6th Feb 15, 9th Feb 15, 11th Feb 15, 13th Feb 15, 16th Feb 15, 28th Feb 15, 12th Mar 15, 18th Mar 15, 15th Mar 15 but this is till unresolvedOrder Number [protected]They just delivered partial orders (only few items and not all) and are not delivering remaining items. One of the items delivered was totally damaged and even though they promised replacement, they have still not reshipped replacement till date. They are not responding to mails. Have sent mails to [protected]@purplle.com on 16th Jan 15, 17th Jan 15, 20th Jan 15, 23rd jan 15, 26th Jan 15, 2nd Feb 15, 5th Feb 15, 14th Feb 15, 16th Feb 15, 28th Feb 15, 12th Mar 15, 17th Mar 15, 24th Mar 15 but this is till unresolvedI asked for manager callback by mailing them on [protected]@purplle.com on 19th feb 15, 20th feb 15, 25th Feb 15, 12th Mar 15, 18th mar 15, 25th Mar 15 and the managers are sleepingI tried contacting their customer support and floor manager/supervisor on [protected] but their phone was always busy and it used to get disconnected after sometime. Finally I somehow got connected on 19th Mar 2015 and floor manager told me she will call back in 15 minutes from her desk and extension with resolution. I didn't get the call, so mailed them again for same on 20th Mar 15 and 25th Mar 15, but didn't get any callback or resolutionImmediately need following1] Resolution for all pending issues and deliveries2] Apology note from Purplle.com3] Compensation of Rs. 5000 for my time, effort and harassment caused by Purplle.com

The Company takes order ( A perfume worth 1800 INR), ignoring whether the product is in stock or not. After chasing to get through the purplle.com no. (called 10 times), finally an attendant speaks and says that product is back ins tock and will be delivered in 2 days. Again I face disappointment after 2 days, and I again go through annoying endless call process, and the attendant says the product is not in stock, you may modify and get refund. Even after I modify my order, its been almost 20 days that my refund has not come. These people dont even reply to emails on time. I will be thankful if they refund my money at the end of this year.

dear sir my name is sanjoy i am a physically handycapped man so depend upon online shopping and now cheated by purplle a big amount of Rs645/ please help me god will help you i booked some product from purplle on Dt27/02/2015 of Rs645/ having order no [protected] but till now nither they are sending the product to me or refunding me i tried to talk to the customer care [protected] but it is a false number provided by them it only hanging the call and charges a large bill i tried to mail them not less then 15 times but they are not responding the mail i am a 50% disable person please help me to get back my money i am a poor man.you last time helped me a lot againest paytm now please help me once more.

dear sir my name is sanjoy i am a physically handycapped man so depend upon online shopping and now cheated by purplle a big amount of Rs645/ please help me god will help you i booked some product from purplle on Dt27/02/2015 of Rs645/ having order no [protected] but till now nither they are sending the product to me or refunding me i tried to talk to the customer care [protected] but it is a false number provided by them it only hanging the call and charges a large bill i tried to mail them not less then 15 times but they are not responding the mail i am a 50% disable person please help me to get back my money i am a poor man.

I had placed an order via order number [protected] on 14th March 2015. It has been one week and still no sign of delivery. I have written 5 emails to customer care but no one has bothered replying. Called 20 times and no one answers phone. Ridiculous website and horrible service. I dont understand how this website is doing business and why consumer court is not taking any action against these fraudsters. If Purrpple.com is reading this- PLEASE REFUND MY MONEY. I MADE A BIG MISTAKE BY ORDERING! AND PLEASE DO NOT POST A REPLY SAYING THAT WE WILL LOOK IN TO THIS AND GET BACK SOON BECAUSE I KNOW VERY WELL YOU GUYS WILL NOT BOTHER REVERTING. COME UP WITH A RESOLUTION AND THEN REPLY OR CONTACT ME!! Regards Zubin [protected]

Order No: [protected] I ordered Mythic Oil's Nourishing Oil. Instead you guys delivered Mythic Oil's Rich oil. I have called you 5 times. But no customer executive answers my calls.Automated response is on when I call and then you guys just hang up!!. This is not done..Either answer the phone or just don't provide a contact number on your website. I want a refund.

PURPLLE IS FRAUD SITE I placed an order at your site. Order No. [protected]It was send through Delhivery Courier with AWB no. [protected]. I tracked the Order and it says the Items has been returned. WHy do you want to cheat people like this????????? Delhivery is a horrible service. Moreover when I checked my Purplle Account I do not see this Order in the Order history... I will go public with this if you do not do whats needful. I made all the payment too. I tried to contact your customer care and its not responding... Stop fooling us please..Dan MOBILE: [protected]

I have ordered oriflame beauty whitening foundation natural beige(25ml) and it got delivered on 12.02.15. strangle the image what it was online that is different from that one which i got. I got more shocked that product date is expired . i wasted my Rs.519/-. i need a immediate contact from purplle.com cc. contact mumber:[protected]

I ordered products via order no [protected] worth rs 2000 though the money got deducted I havn't received any confirmation for the same as I have to leave this place in 10 days either please refund my payment or deliver me the product.this s my first experience with purple.com and I swear not to order again if the issue remains unsolved as iI read a lot of negative reviews now after checking the site.

Never getting back to this site for shopping. They did not have products which they listed on the offer zone. Kept my money on hold for 2 months, and inspite of repeated reminders, i had to finally lodge a complaint for them to act. Fake customer care and frauds. Please do not buy anything from them

I had ordered "adidas-men-victory-league-edt-100-ml" from Purpple.com on 5th Jan-2015.Its been a month & I haven't received the product..!! After 10days when I mailed to the customer care, In reply they said "we don't have that item in stock". So, my simple question is "If you don't have item to sell then why it is still being displayed 'in stock' in your website". http://purplle.com/product/adidas-men-victory-league-edt-100-ml You must be doing this to all the customers..!! And secondly, I've got a reply that refund process of 1296 payback points has been initiated, So here I'd like to remind you I've spent 1336 points for this transaction. You guys are pathetic, Shame on you..!! I know this mail is not going to help me either as my all other mails but It might shake up your conscience a little if it is left.

I have ordered Jovees product in purplle.com and there is no trace of delivery. I have sent emails and there is no response for the emails which I have sent. The customer care number is of no use. I have read many complaints regarding purplle.com and I'm afraid that my products will not be delivered ASAP.

I have purchased couple of items from Purplle.com on 20th Dec 2014 and I have not received the delivery yet. When I follow up multiple time here is the response from the Reps. They have not return the payment as well I am not sure where to go. I would like you to help in shutting these cheaters, we definitely need some kind of penalties on these companies for riding the customers. And my order number is [protected] "Apologies for the inconvenience caused to you. We are not able to dispatch the same from our end as we have'nt received the fresh stock, we cannot provide you with the tentative date for the availability of the product. Kindly let us know how to Proceed with your order. Warm Regards, Team Purplle.com

Dear Sir, in a website purplle.com My Order # [protected] is already paid by debit card but they are not delivering this.I had ordered it on 14-dec-14. I have also complained for it on their customer forumn but still they are not delivering the order. Please take immediate action. Thanks a lot..

Hi, I made a purchase of beauty products from your website but haven't received any confirmation of order from your end on my mobile or email. I am tensed and thinking weather any fraud has been done with me or what. Since I checked my purplle account and see that there are no orders history this makes me think that there is something wrong done with me. Attached is the snapshot of payment deducted from my account to purplle . Please see the issue and revert ASAP.